08/11/2013

Very professional shop. Very happy with the service I got and will be going back again.
They could have easily of charged me more as they estimated me on the wrong type of oil. They stuck to their estimate which went a long way in earning my trust.

Stephen C.

Source: YELP

14/06/2015

I have been using Autologic for several years now, and my experience has been great. I find their assessment, overall vehicle inspection and follow up instructions during every oil change very satisfying, and their costs reasonable as well.

Krishnan S.

Source: YELP

10/07/2014

Please do not take your car here, you will regret it. Autologic has to be one of the worst auto repair shops I have ever been to, by far.
I needed ball joints replaced on my car as they were original and completely shot. I researched several places online to find not only a reputable, honest repair shop, but also one that wouldn't break the bank. I narrowed the choices down to 2 shops: Tru-line and Autologic. When I spoke to Chris at Autologic, he seemed very eager to help me with my issue. I asked him what their hourly labor rate was and he told me $120 per hour. He estimated about 3 hours of labor to replace both ball joints on my car, and with $100 in parts the total was around $460. Chris offered me their $35 discount for being a new customer, and dropped the final estimated price to $412.
During my conversation with Chris I asked him what brand of ball joints he would be installing. I knew what brand I wanted, but wanted to see what he offered. He informed me, verbatim, that he "only installs Moog parts" for this specific application. Moog is a great brand, very reputable, and exactly what I wanted. I told him that was perfect and exactly the brand I wanted installed. Fast forward to my appointment a week later:
I arrived a little after 9am, checked in with Chris, reviewed the written estimate of the price we discussed on the phone, approved the service to be done and headed over to the Customer Lounge to wait for my car. Around 10:50am I was informed by Chris that my car was almost finished up and should be done within the next 30 mins. Great, my car was going to be finished in only 2 hours not 3, which should save me $120. Wrong. I brought this up to Chris and as soon as I mentioned a possible price reduction, he became very standoffish with me. He refused to change anything with the price stating that I signed and agreed to the price when I came in, however I corrected him and said that I agreed to the "estimated" price, not the final bill.
I ended up waiting another 5 mins and heard my car being pulled out of the back service bay. Time check? 1.5 hours it took them, not 3. Back to the office I went, this time Chris had left the office and I was left with Dominic, the "Manager". I brought up the price issue with Dominic and he became very hostile and aggressive with me; he refused to listen to me and continued to repeat that he would NOT be helping me, NOT be changing the price, and NOT be giving me my car until I paid the $412. Obviously I didn't feel this was fair considering that it only took half the time to work on my car than originally estimated, so why would I want to give them $180 for 1.5 hours of work NOT DONE!?
Dominic is probably one of the worst Managers to be in a customer service oriented business. It was clear that he had no idea how to handle any type of dissatisfaction from a customer, probably because most people don't complain, they just don't come back. I stood my ground and asked him to at least knock off 30 mins of time but he refused even that. He told me that I needed to go back to the Customer Lounge because he was too stressed out to deal with my situation and needed to take a breather. Really?
I gave him a few minutes to "collect himself" and when I returned I was shocked to hear him tell me that he was going to readjust the labor price by 30 mins because he confirmed the mechanic's clock in/out time and knew that it only took 1.5 hours. I happily accepted this compromise at it was a step in the right direction, however it was so clear that Dominic was STILL trying to fight me on it and you could tell how difficult it was for him to "give in" to a customer's request. Wow.
Late that day I pulled out the invoice they gave me and looked at the part number listed for the ball joints. Something was off. Sure enough the ball joint part number was for the Raybestos brand NOT the Moog brand that I specifically wanted installed. I was furious. I immediately contacted Autologic and spoke to Chris. I asked him about the part number and he informed me that it was just a generic part number that their software uses when they print up invoice prices, but that the part he ordered from his supplier was in fact a Moog part. OK, but how do I guarantee that Moog, not Raybestos, was installed? His response to this question was "Does it really matter?". I confirmed with AAA that they did in fact install the lesser quality product and charged a premium price.
Autologic is a completely dishonest with zero regard for "Customer Satisfaction" even though it's stated as a priority on their website. They will say anything and everything to get you in the door, lying to you along the way and hope that you are too clueless to know that they are taking your money and scamming you.

K. M.

Source: YELP

22/05/2014

This was my first experience and it was great! Was told that my problem was my transmission and was given North seattle transmission as a referral. Needless to say I was expecting at least a 1500.00 bill. Dennis was friendly and helpful and as it turns out my problem was a couple a sensors that have gone bad (work that they did not do on my car). They did do a transmission maintenance for under 400.00.
I feel like they could have easily told me I needed more work done, because really, isn't that what we worry about when we take our cars in for work.

cheryl a.

Source: YELP

17/08/2013

I've gone to these guys several times and have had a good experience each time. They are very friendly and are able to get things done in good time. If you are unable to stay there while they work on your car, they offer a shuttle service. They will drive to home or to work and will pick you up again when the car is finished.
I like that when I go in for an oil change, they also do an inspection and make sure other things like my tires and battery are in good shape.
I will definitely keep going to them.

Lydia H.

Source: YELP

04/09/2014

Have been using this company for over a year and have consistently felt like I can trust their assessment and charges. Always professional and honest about prioritizing repairs/maintenance.

Kevy S.

Source: YELP

01/08/2011

Very simple. Dealer prices without dealer expertise. Took my car in to get the breaks done and every time I turned around they were trying to up sell me on more repairs. Some I approved and then it turned out they didn't know how to do it or they needed to charge me more labor because it was harder than they thought. And in one case they could find the part. The more I worked with them, the more I realized they were guessing.
Ended up spending over $700 on the rear brakes only. I felt totally ripped off.
I was certainly hoping this would be a great shop, but now I need to find a good mechanic in the Bellevue area. Someone I can trust. Please let me know.

Glenn G.

Source: YELP

15/08/2013

This is the best independent shop on the eastside. I had my '95 Audi first serviced here in 2005 and haven't looked back since. Domenic, Jim and Frank in the office are consistently competent and professional. They appreciate the pride and interest I take in my older car and take the time to explain the various maintenance options I have as we work to keep my car reliable. They stand behind their estimates and always get the work done right the first time. If you're interested in understanding what's going on with your vehicle they are always willing to explain the whys and hows of anything cars. Every dollar well-spent, and great MSFT employee discount.

Paul L.

Source: YELP

01/08/2011

I trust this place to take care of my mom's car when I am not around, and I don't think there is a bigger compliment than this.
Everyone here is friendly, well spoken, and above all, honest. Their estimates are clearly explained, and the cost out the door is often less than the initial quote. They were even able to diagnose a problem on an old Italian car of ours that was causing headaches for months, and all at a reasonable price.

Ben A.

Source: YELP

21/01/2011

I know quite a fair bit about cars but just don't do my own auto repairs. Autologic was totally impressive and didn't try to once rip me off by upselling anything unnecessary!
They had to keep my car 1 extra day because a part didn't get delivered in time, so they arranged a courtesy car that day from a rental company down the street.
Totally painless and wonderful experience. I'm only taking my car to Autologic in the future for repairs and suggest you do the same.

Trevin C.

Source: YELP

28/04/2011

They were very good about service, though at first they were reluctant/hesitant. They are very nice people and seem to be honest about what you need/don't. Pricing is definitely much better than other places.
The reason I ding it down is because: their rental cars were terrible and took a long time to get, their shuttle service is very inconvenient and set to particular times. Finally, the largest reason is that pricing for some things are much better while other things are much higher.
Hint: ALWAYS check and compare prices to other places.
Disclaimer: I don't know much about cars and haven't tried too many places yet. Since the last time, I'm testing out a new place and will see how it goes.

Robert K.

Source: YELP

07/01/2011

The service is always great. I am always confident that my car is in good hands! They do many checks to make sure that your car is safe to drive. Once they wanted to give me a complementary tire rotation but couldn't do it because I had the wheel lock key at home. They called me about it. I told that let's do it next time them. But they still recommended me to do it, for free, considering my safety. I finally brought the key to them and the did the rotation for me. I was really impressed!
The people are always very nice and friendly.
Now I am moving to California but they don't have a shop there :(

Jun G.

Source: YELP

05/01/2011

We found this place referred by AAA. OK so her car went first and we are now permanently hooked. It's not easy to get an AAA referral. There are some tough criteria to meet.
Take your car here and don't worry about anything. They will tell you if they found stuff not on the estimate and get your permission BEFORE they do anything. Not like those shops that do work and surprise you with a huge bill when you show up to pick up your car. Changed my timing belt at $300 less than the dealer and got a warranty to boot.
They consistently go beyond the call. Took my car in for an oil change and they changed a bad valve on my spare tire! Who does that anymore!!! They give you a comprehensive report on everything on your car for an oil change. Tread depth on your tires, fluid levels, quality of fluids like brake fluid not ready to change yet but maybe on your next oil change. Belt conditions. Maybe 24 items on the check list. So my pre winter oil change told me everything from the condition of my air filter to my trans oil condition. I could go on and on.
As I am from Hawaii we do business with friends first. This means we trust our friends to do right by us and they do. Autologic service guys are friendly, courteous and explain everything. Don't be afraid to ask questions, Dominic and Jim and owner Frank Spicer will always explain the what and whys even if it means they don't sell you services other guys say you need. They seem to understand that once they earn your trust, you will be back. I know I will.
Peace of mind going into what is predicted to be a tough winter is invaluable. Jiffy Lube is not even in the same ballpark. I can absolutely trust these guys. Can you say that about where you take your car? If not you need to truck over to Bellevue and see Frank and his crew.

Paul I.

Source: YELP

27/04/2011

We took my husband's car here after reading the yelp reviews and we realized he had an issue with his brakes, which turned out to be minor and he had a nail in his tire. Pretty minor stuff.
The guys were nice on the phone, so we dropped off his car and waited to hear from them.
Now, I don't know if it's just a general Seattle-West Coast, "I'm so laid back and slow that I come across as rude" thing, but coming from the Northeast, we just aren't used to that.
It took them 24 hours just to tell us what was wrong with the car. They didn't really tell us when it would be ready. Going on 56 hours after it was dropped off, we hadn't heard from them as to when it would be finished so my husband called and they were very non-committal. They wouldn't say when it could be picked up.
Finally we got someone to tell us that he could pick the car up the following afternoon (about 4 days later for what turned out to be very minor repairs). They didn't get more specific than "the afternoon". My husband asked if they could have the shuttle pick him up so we wouldn't have to drag our 3 young kids with us and the guy said sure. He would call us back to let us know when. They never called.
We went to pick the car up the following day around 4:30pm and the car still wasn't ready. They told my husband a few minutes and 45 minutes later they finally finished.
The work they did was fine but way too slow and the communication was lacking and not what I expect from people I do business with. I wouldn't go there again and I wouldn't recommend.

Liz W.

Source: YELP

10/10/2012

Auto Logic used to be great--specifically, I felt like these guys cared about their customers, and made an effort to educate them. Even though I'm a woman, they didn't talk down to me, and I felt like they were honest about what needed to be done.
The past year, things feel like they've slid. Recently, I needed to make an appointment for a "check engine light" and an oil change. I called on a Monday morning, and after several minutes, my call went to voicemail--ok, it's Monday, people are probably keeping them pretty busy. I never received a call back, even though I clearly left my name and number, and I am a returning customer.
When I made my appointment, I dropped off my car less than 30 minutes after they opened (between 7 and 7:30). I made it clear that I needed an oil change, wanted the check engine light checked out, and an estimate on replacing brake pads. They asked for my email address, and told me that I'd get a written estimate via email.
Around noon, I checked my mail, and I had a seven page estimate of repairs, totalling over $3000 (my ten year old car has about a $6000 value). There was no explanation in the email for anything, other than a note that my tires were very worn, and they suggested replacing them before winter.
I called to ask if the oil change had been done, and they confirmed it had, and I could pick it the car anytime.
I came to pick up my car almost four hours later. No information or explanation on the repair list was offered. There's a one line note that the "rotors are warped" in regard to my query about replacing the brake pads. Even though I called around noon, and was told my car was ready, I still waited another 30 minutes while they had to take it off the worklift.
Reading through the line-by-line of seven page work completion/work estimate, I finally found a summary that may explain why the check engine light was on. I would have thought "severe engine damage likely to occur, engine will stop running immediately without warning" might be reason to actually talk to someone, rather than let them walk out the door.
Sadly, with the service in this state, I won't be going back to Auto Logic.

Stacie S.

Source: YELP

29/07/2010

This was a two-day affair. Lasted longer than some relationships I have had. Took my car in yesterday - not such a great experience. I was late and things did not go well. I am such a girl when it comes to cars (yeah, yeah, I know - stereotype - just giving reality here - I know (check that - KNEW) nothing). Today I feel like I can talk with anybody about calipers, brakes, discs, and brake pads as well as master cylinders! The guys showed me an amazing website and explained everything they did to my car. Today the staff was much more patient, not as upset and stressed, and took the time to answer my questions which is HUGELY appreciated! I liked that they didn't do work that didn't need to be done (told me what could wait until next month). They also didn't try to upsell me on anything which was nice too.
One thing they did that I thought was very nice is provide me with a rental car since it was going to take more than the one day they originally quoted me. However; make sure you GET a receipt since the car rental guy doesn't believe you when you tell him you filled it up already.
I paid a lot but my brakes are now fixed and those pesky brake lights are OFF! Autologic also gives a 10% discount to first time customers who say they found them on yelp.

Elizabeth S.

Source: YELP

05/08/2010

After seeing the positive reviews on Yelp, and having been out of the area for quite a while, was looking for a non Jiffy Lube type place to take my little Z3.
If you're looking for a 15 minute oil change, don't go here. If you're looking for smart, thorough, competent work on your car, go here. They took about an hour, all told, to do a full oil service, along with some recommendations (some out detail lights, wear estimates for brakes and tires), etc. I'll be doing my 100k soon, and Auto Logic will be the place.
Thanks to Jim and Dominic for being so helpful on the phone and in person.
Edit: Updated Dec 5, 2012. After the past two experiences my wife had there, we will never be going back. In addition to a coolant leak that was not there before, the last straw was over $3000 of suggested repairs and fixes on a car that is barely worth $5000. No explanation really why, or what was important vs what was just suggested. Slow, not friendly, and basically felt like they were taking advantage of my wife because there wasn't "a man there". Sorry guys, not sure what changed with your front desk people, but we're done with you.
Leaving my original review up, so hopefully at some point you can get back (at least for others) the five star I had originally given you.

Marc S.

Source: YELP

06/12/2013

I have used this shop at least 4 times but not anymore. I came for a simple break inspection which cost me $70 and after the diagnosis for front breaks and back breaks the cost was going to be $1, 656! I couldn't believe it! Then I asked how much would it be only to fix the front breaks and they told me $935 and that they needed to replace the rotors, pads and calipers, oh, and that price included a $30 discount. They were so insistant that they even offered me a loan car so I could drive til the next day when my car was going to be ready. I had a feeling something was extremely wrong with the price so I searched on Yelp again and found a shop in Kirkland that they specialize on breaks only and they gave a qoute for $375 including everything that Autologic told me they needed to repair. Of course I didn't let Autologic do any work on my car and went straight to Kirkland. Do yourself a favor and stay away from this shop, they will charge you an arm and a leg and probably your firstborn for any fix!

Marta S.

Source: YELP

13/02/2010

This is the first place I took my car to after moving up here and I don't really feel the need to go anywhere else.
The staff is very trustworthy and explain everything they do very well and very clearly. The complimentary shuttle service to the transit center is great. I can leave my car in the morning, catch the bus to work, come back in the afternoon and my baby is all better. So far I have had a few oil changes down, had a clutch master cylinder replaced and some other small stuff. Each time whatever problem I had was fixed and did not return. They are also very good about explaining anything they find during their inspections and give you quotes right away so you know what you may be getting into.
As far as price, they seem reasonable, though I haven't really shopped around for comparison. Even if they were a little more expensive, between the rides to the bus stop and the excellent staff, I would say the experience is worth it.

chris t.

Source: YELP

26/10/2009

I had some car issues to take care of and called around quite a few places to get an idea of what a fair price would be. AutoLogic was extremely competitive with their pricing. Their customer service (specifically Jim) was very helpful -- friendly and informative. I don't know a thing about cars, so I was pretty nervous about getting taken advantage of, but my experience was very good.
I'm going to keep going back to these guys for everything, including oil changes.

Katie S.

Source: YELP

17/01/2009

First of all, let me just say that I HATE car repair shops. I am a small woman who looks about sixteen, and "Will I be taken advantage of and screwed out of all my money?!" is always running through my head when my car does something stupid. I try to take my car to places that, through word-of-mouth, I've heard are relatively honest - problem is, those are also relatively expensive and usually VERY far from a convenient location.
A couple weeks ago, I was trying to get home from work and my car decided to crap out. Strange lights were coming on and a rather frightening burning smell started coming out of the engine, so we pulled into a gas station in Kirkland. Luckily, I was with my boyfriend and a carpooler (Microsoft carpool alias, you rock!) who belongs to AAA. He called and arranged for them to tow my car somewhere, and then we spent an hour sitting in my freezing-cold car, drinking beer out of paper bags.
The AAA towing guy came and dropped my car off at a predetermined location, Autologic. Apparently, AAA will tow you for free if it's within five miles, so I told them to find somewhere within that radius, and they chose Autologic. I was a little nervous because, although the place is obviously AAA approved, I'd never heard of them and I knew nothing about them beyond what I could sort-of read on Yelp, via my boyfriend's iPhone.
I dropped off my keys and everything, and the next morning, I recieved a number of calls from Jim at Autologic. I was at work - and rather busy - so I wasn't able to answer my phone. It was a little irritating to be called FOUR times, but I actually sort of appreciate that they took the effort to get a hold of me - especially because I'd MUCH rather talk to people before any repairs are made. We finally connected and long story short, it was my alternator (which I'd suspected) and my belts were slightly crappy. They offered to replace the belts for no additional labor costs, because they'd already be in there messing with the alternator, so I agreed - I needed new belts anyway. They did try to upsell me on a few things, but the surprising part was, THEY ARE ALL THINGS I KNEW NEEDED FIXING (my headlights are really cloudy, my keys are bent out of shape, I'm coming up on oil-change time). I opted out of all those extras and there was no issue on their end. Jim even told me he had called the Nissan dealership to ask how much it would cost for me to go get a new key ($20) - I appreciated that quite a bit because it saved me the effort of doing that myself.
Their website offers discounts for Boeing, AAA, and Microsoft, and I figured I'd use my boyfriend's Prime Card (Microsoft discount card). I told them I wanted the Microsoft discount, dragged my poor boyfriend to Bellevue to pay for my car, and they didn't even ask for proof - sweet! Now, don't all go screwing them over or anything! They also offer the same discount for Microsoft contractors and vendors (it's 10% off, up to $100, and I think the AAA is 10% off up to $50 or something... not sure about Boeing). The total cost was "only" $571, which I hear is a pretty good deal for all I had done (diagnosis, new alternator, new belts, and all the labor).
Unfortunately, my car has been squealing, so I called them yesterday to say I thought the belts needed adjusting. All I had to say was, "My name is Krystin T. and I came in a couple weeks ago..." and the guy on the phone said, "Right! The Altima!" I brought my car back in, the guy was very friendly and acted like he knew me, and they checked and adjusted the belts for free. I had to sit in the waiting room, but it was actually not that bad - they had magazines people might actually WANT to read (yes, this is important to me!) and a huge spread of coffee/tea/hot chocolate drinks (sure, it's all instant, but better than nothing, right?).
They tried to upsell me again, but they still weren't creepy or douchey about it. I have a two-year warranty on the work they did, and it's semi-close to my work as well. I definitely recommend Autologic (which for some reason I still keep thinking of as "Autolegend") and will be taking my car here in the future.

Krystin T.

Source: YELP

26/05/2011

I was pleased they seemed very legit business who would give a fair price and reasonable report on what is needed and what is not. Shuttle service was crappy, bad timings only one shuttle. Really good deals on first time visit if you are a prime card holder.

Jordan B.

Source: YELP

25/07/2008

If I moved 50 miles away from Bellevue, I would probably still try and use Autologic for my vehicle repair needs.
The guys working there have excellent communication skills. (They translate "car talk" into "normal english" very well.) They are also a very friendly bunch and very eager to help.
I asked their opinion on the last car I bought and have sought their advice when looked at used cars. I couldn't honestly recommend them enough. They give Microsoft, Boeing, and AAA discounts as well.

Ben M.

Source: YELP

02/03/2010

Brought it in and asked them to rotate the tires and check/replace brakes. They told me neither needed to be done yet, the tires were wearing evenly and the brakes still had a few thousand miles left in them. They gave me a computer printout of the diagnostics, very thorough and detailed. Total cost: $0.

Andrew R.

Source: YELP

01/06/2011

My car window has gone really screaky, and I left it unfixed because people have been telling me it can cause me a big buck. Today I was just really fed up with the noise, so I drove by Autologic to get a quote.
Manager Doenico came out and checked the car. He told me the issue was just that my window needed lubrication. He lubricated not only the one window that was causing the problem, but checked all 4 windows for me-- for free!!

I felt bad and tried to pay him, but he said just remember Autologic when I need my oil change in the future-- You bet Autologic will be the only place I'll do my oil change from now on --as long as I live in the East side!! Oh, and ya, super friendly, too!

Jen C.

Source: YELP

10/02/2013

I had some work done on my VW, and was not impressed. Continually tried to up-sell: from $200 for new spark plugs and in-cabin air-filter, to a $100 diagnostic service because my bike rack was making a rattling noise, to telling me that my timing belt needs to be replaced (this car has a timing chain). The oil change and inspection came to $150. That's more than the dealer would have been. Not impressed by their knowledge of VWs nor prices.

W V.

Source: YELP

10/10/2010

I made an appointment online a week in advance telling them I expected to need new brake pads and a new power window motor for one door.
I dropped my car off in the morning at 8:30 expecting the job to be done that day, but I didn't get a call till 4pm telling me they didn't get to it until late and they needed another day to finish it (!?). I finally got my car the next day @4pm. The front brake pads were replaced, along with the window motor, with free tire rotation. The cost for the brake work was near what they estimated. However, the cost for the window work (estimated $190) ended up being $370. Overall a disappointing experience for a shop that had such high ratings on yelp. Btw: the first-timer discount was only $35 (not 10%) and I did tell them I found them on Yelp. Pro: Staff are curteous and professional.

Art V.

Source: YELP

04/01/2013

I have long been a fan of AutoLogic, but started questioning. I repair my car myself when I'm not that busy, but decided to let them fix this time. Nowadays, you can get brand new reliable Japanese brand parts so quickly online (such as
), but AutoLogic provided re-built parts for a lot higher price, claimig that "parts for older cars are harder to get" which is not true at all . I had believed that they were an honest repair shop, so, it was very disappointing to see a practice like this.

H I.

Source: YELP

12/05/2011

First oil change free plus a free inspection. It's strange picking up your car from a service and not having to shell out any dough. Coming up on 60k service and they went over the estimate. They actually test all the fluids to see if you need to change it. Really? Who does that? You mean 60k service doesn't mean replacing all the fluids/oils? As the man said, "Why waste good brake fluid if it's still good?" Prices are not cheapest in town but it is less than the dealer. Can't comment on quality of work besides an oil change and inspection but I'm confident enough to bring the car back for the next service and recommended them to someone else already.

W L.

Source: YELP

09/02/2011

I was driving my car to work and suddenly I noticed that the thermometer spiked up to the highest and smoke was coming out from the hood which freaked me out. I pulled my car over to the nearest lot and called AAA for help. By the way I highly recommend AAA membership especially if you're a female or have very little knowledge of cars - very affordable and helpful. Anyhow, I called AAA to have my car towed and AutoLogic was their highest preferred auto repair shop in Bellevue. I knew I could trust AAA as I have used them in the past with great success. My car was towed to AutoLogic and the shop met my every expectation. The staff members were extra friendly, repair cost was affordable (even gave me a $35 first time customer discount) and they only fixed what was necessary. I felt very comfortable speaking with the staff members and they were very honest and genuine which is hard to find in this industry. My car was also repaired w/in 2 days - this is because I brought my car in on a monday which is the busiest day - so considering this, the repairs were done quickly. It turned out that the radiator hose needed replacing and the fan belts as well. My car is now in good condition and I would definitely return to AutoLogic in the future!

Amy L.

Source: YELP

04/02/2011

I came by for a free break inspection and they were super knowledgeable and gave me a full report on how my pads were and so on. Didn't try to charge me for any unnecessary fixes and they even rotated my tires because they noticed some tread wear... for free! I'm definitely coming here for my next service.

Yavor G.

Source: YELP

20/07/2014

Could not disagree more with some of the negative reviews on here. Although sometimes bad experiences can happen at good shops. Anyways, I have never had an issue at Auto Logic personally. They are a bit on the pricy side, but always do good work to my rig.

Gus N.

Source: YPAGE

11/07/2014

Please do not take your car here, you will regret it. Autologic has to be one of the worst auto repair shops I have ever been to, by far. Autologic is a completely dishonest with zero regard for "Customer Satisfaction" even though it's stated as a priority on their website. They will say anything and everything to get you in the door, lying to you along the way and hope that you are too clueless to know that they are taking your money and scamming you.

Krystine N.

Source: YPAGE

18/02/2012

I had brought my vehicle to Au...

I had brought my vehicle to Autologic when the check engine light came on. I chose Autologic based on a referral from my coworker. The technican explained that it would be $113.22 for the work which involved checking why the light was on as well as repairing whatever was wrong as long as it was minor. I agreed to the charge based on the understanding that Autologic would be able to amend the problem. They called a few hours later and said that the problem was a minor computer problem that could be fixed free to charge by the Nissan Dealer. When I went to pick up my vehicle I was informed that I owed $113.22. I explained to the techician that I did not think it was fair to be charged over $100 for the 5 minutes maximum that it takes to do the diagnostic since the didn't do any repairs on my vehicle. I was told that I needed to pay the charge and that no negotiation would be made. The technician refused to eliminate or even slightly reduce the exorbitant charge. Don't make the same mistake I did. Go to Aamco in Bellevue where they'll check your engine light for FREE!

almostrippedoff

Source: YPAGE

06/10/2008

Great Shop

This is the type of business that makes you want to come back. No one wants to pay to fix their cars, But all cars break and when they do you want to have the work done by a shop that you feel confident that the work was done right. Autologic is that shop. Frank and the Crew Explain things in a concise and easy way, that even my daughter understands the problem and the solutions. I am a Car Crazy guy and they can give details of the problem and how they fixed it I know that the job was done right! I would recommend this place of business to any one. Mac

macthehill1

Source: YPAGE

02/06/2016

Great European maintenance and repair shop. Superb customer service, Clean, efficient, thorough and the know how to trouble shoot and resolve complex issues. My new go to for my Volvo XC.

Terri Hansen Parker

Source: FBOOK

03/03/2015

Cheri Freeman

Source: FBOOK

14/11/2013

Eric Legg

Source: FBOOK

19/09/2013

Tyler Freeman

Source: FBOOK

29/06/2016

I've taken my SUV to Autologic several times for services and minor repairs. The Autologic team has always been professional, friendly, and fair in their pricing. Upon my first visit, I was hopeful I would find a trustworthy shop and I'm happy to say they've exceeded my high expectations.

Cody Colwell

Source: GPLAC

22/02/2016

I recently took my BMA in for a oil leak and other repairs. Domenic was very helpful and efficient. When I got my car back not only does my car not leak oil anymore it has never ran more smoothly since I have owned it. I am extremely happy with the work that was completed on my car and highly recommend Autologic. This is a great team that gets the work done properly and efficiently.

Jennifer Benedict

Source: GPLAC

12/09/2015

Just a fantastic shop, we always get the very best, honest and timely service. I honestly cannot imagine ever bringing our cars anywhere else. If I could rate more than five stars I most certainly would.

David McCormack

Source: GPLAC

11/03/2016

Worked with chris. Great experience.

Mike Gourdin

Source: GPLAC

14/07/2014

Horrible experience. They lied to me, scammed me, over charged me, and treated me with such disrespect as not only a customer, but a new customer at that. I was told that I would have a specific brand of parts installed on my car, but when i received the invoice after the work was done, I noticed that the part number listed on the paperwork was for an inferior brand. I called to inquire as to why I was lied to, but the lying continued. Chris lied to me over the phone and stated that it was just a "generic" part number they pull up in the system to print out the invoices, but that the brand of parts I requested, (the brand Chris told me he ONLY installs), was in fact installed on my car. Not true. I confirmed later (after contacting a AAA representative) that Autologic LIED to me and did in fact install the inferior brand of parts, but charged me a premium price for them. Completely unprofessional and dishonest. Do NOT take your car here unless you want to be scammed and ripped off.

Krystine Munshower

Source: GPLAC

09/07/2008

Honest and friendly

Autologic is a really honest and friendly place. They always go out of their way and give honest estimates. I have taken my car here for the past three years and will never take it anywhere else.

J B.

Source: JUDYS

30/10/2007

Competent & Reasonable Auto Repair

Autologic has always treated me as though I matter, and the measure of their success directly corresponds to the length of our relationship. Their standards are high, but I know if I follow their advice I can rely on my car, and it will be…

j l.

Source: JUDYS

14/11/2007

Service at AutoLogic

I have been using AutoLogic to service both of my vehicles for about 3 years now. They are an AWESOME shop both in customer service and quality.I recently had a major front-end job including new tires. They handled everything and did all…

rick h.

Source: JUDYS

20/10/2007

Beware of them!!! If you are a new customer they will try to loot you!

I was new to Seattle and I went to Autologic asking to check my brakes. They did that and said "there is nothing wrong to my breaks but we did a Complimentary free AAA inspection for you." and we found that your car needs transmission…

Eswar P.

Source: JUDYS

06/12/2007

Trusted Company

I completely trust Autologic and their employees. They have done an excellent job everytime I have taken my car there. They are all friendly and honest. If you don't understand something they explain it to you. I will continue to use…

J b.

Source: JUDYS

06/10/2008

Wow a shop that did the job right the first time

I know that the job was done right the first time! I would recommend this place of business to any one.Mac H

Guest G.

Source: JUDYS

09/08/2006

Not good

I took my car here for a simple cv joint job. Picked it up- it made a bad noise afterwards. Took it back, they did something, noise came back. At this point they wanted me to bring it back so they could look more closely at it…

Liz S.

Source: JUDYS

06/10/2008

the best

I know that the job was done right the first time! I would recommend this place of business to any one.Mac H

Mac H.

Source: JUDYS

17/01/2006

Friendly and Honest car repair

These guys are great -- I've been taking my car there for years and they are always conservative and honest about any recommended repairs. When they make mistakes they are quick to make sure everything is corrected immediately. I'm…

A R.

Source: JUDYS

16/08/2005

Great, Friendly Service

We've taken all of our cars to Autologic. Besides being trustworthy, they are thorough and consistent. You never feel like someone is giving you a line and you always get a thorough report when you get an oil change. Highly recommended!

W B.

Source: JUDYS

29/11/2007

SCAM

Autologic either intentionally deceived me, or at least did a terribly poor job. They charged me a total $1,088 on a 1997 Ford Escort only to tell me a year later that my car couldn’t be fixed without spending another couple of thousand…

Jeff W.

Source: JUDYS

16/07/2008

Thorough job but bit costly

I took my car here to replace my timing belt and water pump. The service quoted was cheaper than the dealership by about $200 and if you have a Prime card, they will throw in free oil and filter change and brake inspection during your…

Amy H.

Source: JUDYS

05/03/2007

go here for auto repair

I will only bring my car here!!! They are always fair. Prices are usually average to good. Generally all surrounding mechanic shops (and there are many of them) recomend them when they can't figure out the issue with your car. That is…

skitrollfanatic

Source: CSEAR

20/02/2009

You can TRUST this business

Full discloser: I am a customer, I am also a friend. I know that Autologic will never do anything that isn't necessary, will not charge you more than the market price, will never lie or evade or cheat. I know that the technicians at…

TakeMyAdvice99

Source: CSEAR

09/10/2009

Not a place for Volvo

I brought my 95 volvo 850 GLT to fix a few problems in Feb 09 and was recommended to replace a ton of stuff. Since I was going to give the car to my 16-year-old so I feel obligated to make sure the car is safe. I paid more than $1000 for…

siebellucent

Source: CSEAR

10/11/2009

read this review very important

i have heard from a very reliable source who sais that they are writing there own reviews because what customer is really gonna be that descriptive about how clean the shop is and organized there tools are and how they are covered up and…

seattleangelo

Source: CSEAR

11/11/2009

Finally...a repair shop I can trust!

I recently took my car in for a new battery and regular servicing after reading all the glowing reviews on Angie's List and here. All it takes to experience the difference is one call to the shop. You are immediately treated with genuine…

Mammawonda

Source: CSEAR

17/02/2012

Don't go here to check your engine light!

I had brought my vehicle to Autologic when the check engine light came on. I chose Autologic based on a referral from my coworker. The technican explained that it would be $113.22 for the work which involved checking why the light was on…

Hedmil

Source: CSEAR

13/04/2012

better than the best

I have a really high expectations when it comes to customer service. this place is AMAZING! people are friendly, they shpow you everythign bout yoru car, and explain everything. they have great discounts for MSFT Prime and AAA…

Nadia5219

Source: CSEAR

17/12/2007

Fabulous Autologic

I have gotten my oil changed and bought tires through Autologic. I am very skeptical of auto repair shops in general because in the past I have felt treated very unfairly because I do not know much about cars. But Autologic went out of…

cclmp

Source: CSEAR

16/12/2007

Integrity

If I had to pick one word to describe Autologic, it would be "integrity." We have been taking our vehicles to Autologic for almost as long as they have been in business, and would not really consider taking any of them anywhere else. We…

lewsteves

Source: CSEAR

12/08/2008

no phone quotes

They refused to give me a quote on the phone even after I explained that I was very busy with work and it would be difficult for me to come by for them to take a look. Insulted my intelligence by saying the sound I heard driving down the…

carminad

Source: CSEAR

11/09/2008

great customer service

I went here needing my car window repaired. They not only repaired the window they went above and beyond, to clean off the tape that had to hold up the window. I felt the service and quality of the repairs was excellent, as well as the…

icesgemini

Source: CSEAR

02/10/2008

AUTOCLUBS FINEST SHOP IN THE COUNTRY

I called AAA auto club (800 AAA-help) when my car stalled on 520 during rush hour traffic. A nice lady @ AAA helped me get a tow truck and find a good shop. She quickly suggested Autologic. The operator placed me on hold & called the shop…

LongW

Source: CSEAR

06/10/2008

A great Shop

This is the type of business that makes you want to come back. No one wants to pay to fix their cars, But all cars break and when they do you want to have the work done by a shop that you feel confident that the work was done right.…

Macthehill

Source: CSEAR

17/10/2008

Honest, Thoughtful and Considerate AAA+++ Shop

This is a AAA approved shop that well deserves the approval. I actually work for AAA so am so happy to recommend them. I have had my car in twice now for the kind of repairs that aren't so easy to diagnose. One was a sensor that…

dragonia64

Source: CSEAR

21/04/2010

Great Services!!

My office is right down the road from them in bellevue. So on the day my car was acting up I drove over and dropped it off. They were nice enough to drop me off at work and then they picked me up once the car was finished. It was very…

Kerleebird

Source: CSEAR

21/02/2012

BEST AUTO REPAIR SHOP AROUND!!!! MUST TAKE YOUR CAR HERE:)

Not only do I take my car to AutoLogic and only AutoLogic, so do my Cousins, Parents, Grandparents and Friends. We are all very pleased with the HONESTY and PROFESSIONAL SERVICE that we receive EVERY time. The Service advisors are…

PittBull

Source: CSEAR

17/12/2007

Up-front and Honest

I have gotten my oil changed and bought tires through Autologic. I am very skeptical of auto repair shops in general because in the past I have felt treated very unfairly because I do not know much about cars. But Autologic went out of…

Christina C

Source: INPAG

22/04/2008

estimation was higher than dealer's

I went to autologic for an estimate for replacing my camry's mirror with a genuine part and they quoted 416 after a 10% microsoft discount. I went to toyota dealer and I got it replaced for 380 labor and parts included. They were quoting…

rex g

Source: INPAG

21/05/2008

Dishonest, won't go again.

I was told starter on my beetle needs to be replaced and they quote me 440$.\r \r To my understanding, "replace" means to replace the thing with another in whole. Then I asked to give me back the "replaced" old starter. Guess what? Told me…

P L

Source: INPAG

07/06/2008

Thorough and Thoughtful

For as long as I have been taking my Volvo to Auto Logic I have been impressed by their thoroughness. I always feel that they give me an accurate idea of the overall condition of my car, so I can decide what to do. I have never felt…

Jake L

Source: INPAG

09/07/2008

Honest, Friendly and Thoughtful

I have been taking my car to Autologic for about three years now and have alway received an honest estimate. They are always right on and if something happens to come up that would push the amount over the estimated price they always call…

Jennifer B

Source: INPAG

15/08/2008

One Customer's Experience

I went to Autologic because I thought they would be less expensive than Barrier Motors. In my limited experience, they were not. For example, the glass came out of the driver's door on my Volvo. Autologic charged 159.00 to take the door…

Richard S

Source: INPAG

30/08/2008

Long-Time Happy Camper

I have been going to Autologic for as long as they have been in business. No, they won't give you a phone diagnosis, nor will your doctor, lawyer, or tax accountant, either. They will however, go over and beyond in every instance to make…

Richard J

Source: INPAG

30/10/2008

No better auto repair available

I absolutely agree with Richard J and Jennifer B. My first contact with Autologic was years ago when a competing auto repair shop finally admitted they couldn't solve my problem and recommended I take my car to Autologic. From that very…

Jim C

Source: INPAG

03/04/2009

A professional service that really cares

I have never been overcharged or over sold by Autologic. The service technicians undergo constant continuing education and are current on the best and most efficient methods of providing service at the lowest cost. This is a family…

Justin C

Source: INPAG

18/02/2012

Don't make the same mistake I did!

I had brought my vehicle to Autologic when the check engine light came on. I chose Autologic based on a referral from my coworker. The technican explained that it would be $113.22 for the work which involved checking why the light was on…

Heather G

Source: INPAG

22/02/2012

The Most Honest, Thoughtful & Professional Shop Around

Not only do I take my car to AutoLogic and only AutoLogic, so do my Cousins, Parents, Grandparents and Friends. We are all very pleased with the HONESTY and PROFESSIONAL SERVICE that we receive EVERY time. The Service advisors are…

Jennifer B

Source: INPAG

22/02/2012

My Favorite Shop Around

I whole heartedly agree with Jennifer B. AutoLogic is my favorite shop around. They are always honest and deliver nothing but the best in customer service and excellence in repairs. I would never take my car anywhere else. They truly…

Preeti P

Source: INPAG