10/08/2016

I've given a review here in the past, but last week's shenanigans deserves an update. I had the worst week on record for dealing with *other* auto shops and eventually, Naeem and the A+ Team swooped in and fixed it all (again).
Hands down this is continuously the best experience I've ever had with any auto repair house and their great service, value and trust has now reached the point where I wont bother taking my cars anywhere else in the future. I'll always start with a phone call here first.
Last week, after messing around with the Ford Dealership and an independent windshield shop with absolutely no success and unlimited frustration, I ended up taking my (now non-Japanese) car to Naeem and the A+ Team for windshield replacement, service & oil change. I also took my friend's Toyota Sienna for bumper repair. Even when they didn't do the work in-house (windshield + bumper), Naeem managed the entire experience including 3rd party negotiations, a rental with Enterprise and a ride when needed.
Do yourself a favor. Take a deep breath, then give A+ Japanese Auto Repair a call to fix your car - whatever the problem is. They will put your mind a ease, let you get back to doing what you do best and then take care of the rest.
Thank you again guys!

Bec S.

Source: YELP

12/08/2016

I'm pretty torn about this review....
When my car wouldn't start, I searched Yelp for a nearby auto repair shop and this popped up with great reviews. I called the number to leave a VM, and found out they have an awesome after hours line to call! I was able to tow my car to their lot and leave it for them to look at in the morning.
This is where my real gripe starts... I was called right on time, and they told me My starter needed to be replaced. I thought, okay, that's not too bad. Then the bomb dropped. I was quoted $800 for the fix! I almost cried...
Immediately after I called over to the Car Doctor where I normally take my car, and was quoted $500...
After much negotiation, A+ "looked at what they could do for me" and charged me a little over $600. Don't get me wrong, they were fast and my car starts, but imagine if I hadn't called around! Just be wary of your quote if you're not car savvy...

Lauren T.

Source: YELP

22/06/2016

Just got the oil changed on my Mazda. Dropped it off early morning. They set up a Lyft to get me to the office right away. When it was done in the early afternoon, I got a phone call. They set up an Uber to pick me up that was here in 5 minutes. Got in, checked out, and on my way. Very reasonable cost for a full synthetic oil change. The speedy free Lyft/Uber rides they provide are a VERY nice touch of customer service. It's not an oil change in 30 minutes, but it's still pretty darn convenient!
Extra bonus I didn't notice last time: they dust the car interior. Nice touch.

Matt H.

Source: YELP

27/07/2016

Wow, I'm so impressed by the level of service I received here recently when fixing my Hyundai Genesis. Naeem communicated with me every step of the way, updating me with the status of my car. I own 3 Lexus and have taken them to the dealership for service, and I must say, A+ does a better job a communicating to their customers and listening to their concerns. I had an issue with my suspension that no other mechanic could figure out, but A+ diagnosed the possible problem and fixed it. No issues anymore. No need to worry about rides to home or work if you are nearby, they will take care of you and not leave you stranded. Overall great experience, will certainly return for any maintenance or repairs. Thank you again.

Matthew L.

Source: YELP

18/07/2016

Happy client for 10 years this year! I take all my cars to A+.
Just got one of my car serviced last week and it is driving smooth as ever. Thank you.

Brent T.

Source: YELP

13/08/2016

Love A+ Japanese Auto!
Justin really is the best. He is professional, considerate, and just an all out nice person. I don't have a lot of time to investigate about options, but through the years I have found that Justin, Rob and Eric have helped me to keep my car in good shape. Everytime I bring in my 2006 Prius I always notice an improvement in handling, gas performance, and general performance. My car may not look spiffy new, but it runs well. The guys and gals at A+Japanese Auto care. They are consistent, communicative, and a pleasure to work with to solve your car problems. They will be straight forward with you
Hey, these are the guys to trust.

Jayne I.

Source: YELP

22/10/2015

Me at every mechanic: You gonna rip me off or nah?
Every other mechanic: Shut up and give us all your money.
A+ Japanese Auto Repair: Nah.
I love coming here.
Well, I love coming here as much as anyone can 'love' realizing their car is slowly dying and they may have to get a side job as a live cam girl to pay for it (just kidding, Dad, if you're reading this) (half kidding everyone else, who probably isn't reading this).
When I lived in the midwest, I was lucky in that I never really had any car troubles and also that my Dad can pretty much fix anything under the sun if I make a hopeless looking face, which lucky for me, is just my regular face. But then I moved 1500+ miles away from my family with what I'm realizing is getting to be a pretty old car and sh*t started going downhill real fast, as they tend to do with old cars.
I've visited A+ Japanese Auto Repair over a dozen times in the past year for regular maintenance, when the heart and soul of my car died, when my something or other was leaking, when my headlight gave up, when my tire pressure light wouldn't quit, and more, and while I'm never thrilled to be dealing with another automotive catastrophe, I know these guys are legit and do a truly exceptional job for as minimal a charge as you'll find from any mechanic.
I've been working with Rob Lucas, one of their front of the hours employees, since day 1. I've never not worked with him and he remembers me every time I come in and I like when he tells me all about his daughters and how proud he is of them, about his beautiful purple haired wife, their Halloween traditions, and their family of classic cars on all my visits. He's trustworthy, reliable, and you don't have to think about a thing with Rob. He's basically a stand in dad to every one of his customers. He lays it all out for you, step by step, with no hidden costs, and gives you the real deal scoop on what you really should do and what can probably wait a bit for on your car. He's got to be the only person on the planet who can make you smile when your car is being a real Grade-A bung hole.
They're wonderful with scheduling and returning your calls, as well as keeping you informed along the way. I like that I can drop my car off early in the morning and they'll shuttle me to work or get me an Uber on their dime (there's a mileage limit but this is a great option if you work nearby, ahem, all Oracle employees) until my car is ready later in the day, when they'll have someone scoop me to go back to get my fixed up hooptie.
On one of my recent visits, my car needed some considerable work done throughout. They sent an in-writing email with photos attached of their findings, itemization of what it would take to fix everything, and estimates for all. The price... it wasn't pretty, but I called my Dad and sent him the email and he agreed with everything they found, said, and quoted and noted that the prices were more than fair with what it probably would have cost him for parts and a small addition for labor, so I know these guys are legit and not what you'd sadly expect from a lot of other slim shady mechanics looking to make a quick buck.
This review is long overdue and I'm hoping that by spreading the good word on A+ Japanese Auto Repair that the car gods will take pity on my poor vehicle and stop breaking ish so I can live like a normal human who just goes in for oil changes several hundred to thousand miles after they're actually due.
If you're looking to get your car serviced from minor maintenance to major motor overhauls, A+ if THE only place to go. Also, they pretty much always have a check-in offer, Yelp Deal, special, etc, so check in on your app to see what kind of discount they may be offering.
** Side note, there's also a thick brown pipe that comes out of the brick wall in front of the shop that looks just like a dick. It's hilarious and I take pics of it every time I'm in. Worth it just to go for that.

Candice G.

Source: YELP

02/06/2016

Love these guys! Wow a shop that provides an emergency line, then actually answers the emergency call, then goes above and beyond to be helpful! Thanks so much Eric for your help answering my car problem, connecting me with the towing company and helping me get my car up and running again! I'd never get this level of help from the dealership I loyally followed for the last 9 years. Time to permanently switch to A+!
Thanks for the A+ effort and help!! See you all soon!

Win L.

Source: YELP

18/05/2016

This review has been lying in drafts for a year now. Time to hit Post!
I have been here 5 times. So I think this should qualify as a review that people take seriously. I chose A+ when I moved to redwood city after looking at the stellar yelp reviews. If I had read them properly then, I would have noticed that all the comments are about the great customer service with respect to the sales people being sweet, courteous and offering complimentary pick up and drop service. But what about the car service? Isn't that more important?
1st visit - my break pedal would vibrate when I accelerated beyond 50mph. They said they recommended changing the rear brakes, pads, rotors and break service. They also recommended $3k worth additional repairs. I said I just want to solve my brake issue and declined the rest. Got the rear break stuff done. The said they test drove and everything looked fine.
2nd visit - after driving for sometime I realized the issue wasn't fixed at all and went back complaining to them. Now they recommended more Repairs with additional cost.
3rd visit - straightforward broken mirror replacement . Expensive but fixed.
4th visit - check engine light came on. While I waited for my appointment, another girl was there to pick up her car. She was very excited to know that her car was fixed. She hugged her car, sat in it and started it. But soon her excitement turned to disappointment. "The light is still on" she said, and started contemplating a different fix. That couldn't happen to me right? I told myself that it was probably just her bad luck. After checking my car, they said random cylinder misfire. They were not sure what was causing the problem and said change x and y. It will cost $$$ and it may resolve the issue. I told them it was too expensive and asked them to find out the exact issue and fix it. They called me back saying the actual problem was z and would cost lesser. I told them to go ahead. They said they test drove.
5th visit - went to complain that I was still having the same issue with the misfire. This time they said "we told you the issue was x and y". Huh!? Another failed diagnosis! They offered a discount but I wasn't going to waste more money on them.
I seriously doubt the expertise of their mechanics. Take care of our cars. Enough sweet talk! I spent $$$ for 2 issues that still exist in my car! Extremely disappointed.
On the bright side if you are seriously bored and want to discuss personal lives, experience chivalry or listen to sweet talk this is a good place to visit. Safely ignore my review.

Divya D.

Source: YELP

02/08/2016

Fantastic Service. I got a ride home after drop-off and was offered a ride to pick me up when the car was done. Ask for Justin Mills specifically - knows his stuff and is ridiculously responsive to phone calls and e-mails.
I was given a full diagnostic of my car and then told exactly what needed to be fixed. This is after the dealership wanted $600 for a "full service" of things I didn't need done and without even looking at the car.
I've definitely found my go-to mechanic in the area.

G G.

Source: YELP

04/08/2016

Dropped in to A+ with my ol Lexus looking for somebody to replace my seatbelt with a non-frayed seatbelt assembly I bought from a wrecker. Nobody would do the job for fear of air-bag computer controls in vehicle creating warning lights, etc. Lexus dealer would only replace with a new unit, estimate:$1000 with labor.
Heading home on Industrial Rd, hey, lets try these guys [A+]. "No problem, we do lots of these, said Justin. Super reasonable estimate. So I had them do a semi major (oil, belts) service also. They provided a rental car, quick & easy.
I am beyond pleased with results, speed, convenience & PRICE. Got a Japanese or Korean car? These guys have it all down. Courtesy above that of the Lexus dealer. :-)

Mike S.

Source: YELP

20/07/2016

I don't write reviews very often but these guys are awesome. They really do try to help you out and give you unbiased advice. Thank you Justin for your help this morning. The amazing customer service is why I keep coming back. Two thumbs up!!!

Anita K.

Source: YELP

14/07/2016

The fuel sending unit on my Mazda3 died. This was a freak failure! The car only has 70+K miles! Furtunately I still had the "extended warranty"...and guess what? It covered it! So what? Well, Naeem took care of everything...by that I mean that he handled the warranty payment. Gave me updates on the repair everyday. The car was there about a week! It was an easy repair that required to get the gas tank dropped. No easy feat. Their service has always been good and fair. It is aggravating to have a broken vehicle, the worry of the cost is real. I know! I live paycheck to paycheck! but if you listen to the staff you'll see that their recommendations are always valid and they are always willing to work with you.

Fernando F.

Source: YELP

28/06/2016

They have not fixed my car because they could not find anything major except a loose battery but this place is wonderful. They ran a full diagnostic on my car, made sure that the battery was still good. They tightened the connections and it was once again working well. AAA towed it over to their shop so I never met Justin until I picked up the car. Justin, you are truly a class act. He is a thorough gentleman...all three of the guys in the office were so welcoming and polite. The best thing is that they made my day by handing me an invoice for $0. I was blown away. They will be getting all of our repair business from now on. Thanks guys for brightening my mood. There are still well mannered gentlemen in the world.

Sharon H.

Source: YELP

08/07/2016

Easy as pie. I send a text to them telling them I need service, they pick up my truck and drop off a rental, keep me updated via text and email on the progress, when done they drop off my truck and pick up the rental. This is what vehicle maintenance should be. I wish everything else in life was this easy.

David T.

Source: YELP

14/04/2016

Incredibly helpful, knowledgable, and courteous!
When our old Honda Civic stopped running, A+ stood out in my memory as being a reputable shop with great service and they absolutely did not disappoint. I spoke with Rob who was incredibly helpful in scheduling and coordinating the drop off and diagnosis of the little Honda.
Even though we opted not to fix the car, Rob and all the employees we spoke with were still incredibly cordial and offered advice for us. To me, this was the winning moment.
I will absolutely be back for service with our next car!

Reid E.

Source: YELP

07/07/2016

This was my first interaction with Rob @ A+ Japanese Auto repair and I am very impressed by their professionalism, integrity and customer service. I had to get my car towed into their shop. Rob was very courteous and I didn't even have to go with my car. Once they had diagnosed the issue, he called me back, gave me the quote. I told him I had a quote from another place that was lower. He talked to them and then told me to go with them. He even towed my car back to my house - free of charge. While I did not get my car repaired this time from them, I would definitely go back to them. His honesty and integrity are to be commended.
Rob, thank you for your service. I definitely hope to be a customer in the future.

Kumud K.

Source: YELP

10/08/2016

Always excellent service here. Naeem and the rest of the folks there are professional, timely, and reasonably-priced. You couldn't ask for a better experience.

John B.

Source: YELP

04/08/2016

This place did a really good job of making things easy from start to finish. They run a tight ship. I had my alignment done and I was able to dropped off and picked back up by ber and the cost was built into the cost of the job, not extra! Hard to believe. The store had three professionally dressed young men, who looked more like account managers than counter workers at most mechanics. The job was done quickly, communication was good. They even deducted $10 off the bill for checking in on Yelp. I would go back and recommend them for sure.

Alan H.

Source: YELP

04/08/2016

I went to these guys a year ago. I got overcharged the work they did ($700 from them $450 from the guys down the road from them who did the exact same work). I complained to A+ and they apologized and gave me a $200 coupon (which to me indicates that they did overcharge me). I had gone in for a boot replacement and they tore the boot while putting it on (the other mechanics let me know that the new boot was torn). Now I'm replacing my boot again (the one that they tore while putting it on), but I sure as heck am not visiting these guys. They are really charming people, but they're going to constantly pressure you to do more and more work to your car. Don't bother visiting them.

David R.

Source: YELP

26/06/2016

This is by far the best auto shop I've worked with. The advisors are super professional, courteous, and helpful. The mechanics take photos of anything wrong with your car and email them to you so you feel like you know what's going on. The shop arranges for rides if you need one. Etc. The next time I buy a car, I'm actually more likely to get a Japanese one so I can keep going to this place.

Tigger M.

Source: YELP

16/08/2016

Sending a HUGE thank you to Justin for his amazing customer service to our family when making a questionable decision of keeping my husband, my child and myself, safe from our car issues. Not only did he remember my daughter's name and care to take the time to carry on conversation with her questions, but also to go above and beyond the call of his duty to provide us with the utmost care. He sought out all options we needed, using sources outside the company to guide us with the best decision for our family. He also made sure that I was aware of the work they recommended for my car by deepening my understanding for the cause and effect of the car's actions and issues. I feel so much more educated on my car but also more on the process my car take in running effectively because of Justin! Thank you again!! AND thank you to the A+ team who took part in all of these steps to allow us to be more safe on the road.

Lynsy B.

Source: YELP

25/06/2016

A+ Japanese Auto Repair did a great job on my car! Rob has great customer service skills and I really appreciate that he doesn't push to try to get a sale. He tells you what you need now, what you need soon and what we should keep an eye on for the future. Then he truly lets YOU decide what services you want to have done. A+!!!

Chelsea M.

Source: YELP

06/08/2016

We've been getting my Honda serviced here for almost ten years. They have always taken good care of us. Whether we have needed regular service or an emergency fix, we have never felt that these guys were taking advantage of us. Everyone here is very friendly. They always make sure we have a ride. They know we trust them because they've earned it. Thank you, Justin, for getting me back in my car so quickly this week!

JR B.

Source: YELP

11/08/2015

This is a great place to take your Japanese car. I had a bunch of work done here to my Nissan and they did a great job. Their service writer Justin is awesome and I have been meaning to post up this review for awhile.
I would go there all the time but that area is hard to get in and out of on weekdays and I work way down in Mountain View now, but i would take my truck back there in a heartbeat. They are not a cheaper place, if you have an old car you're just trying to keep on the road their prices may scare you away, but the work is top notch.

Jeff L.

Source: YELP

14/06/2016

Got my brakes checked and replaced here. Super satisfied with the service. Rob and the rest of the team were very helpful. I will definitely be coming here again.

Shelly T.

Source: YELP

02/07/2016

Good work on pre 30k service with thorough explanation with photos in email. Work met expectations.
Areas for improvement:
1. Incorrectly overcharged for license plate light change by 400%, i.e. Should have been $15 for removing easy access screws, 4ea., but charged $75 which applies to removing tailgate panel, but not required on my 2000 Subaru.
2. Need to clean mechanic grease smudges on driver door, left fender and passenger floor mat.
3. Waited 40 minutes to pay when other agents could have offered to assist.
I will stay at my primary mechanic, Avi at Max Motors, San Carlos.

JAY Z.

Source: YELP

03/08/2016

I have been going to A+ for several years now BECAUSE of their fair pricing and customer service. While I could shop around and find pricing as good, it is the CUSTOMER SERVICE that keeps me coming back. Since I live close to them, they pick the car up at my home or work and drop it off when they are done. All I have to do is make sure that I don't need to use the car that day except for getting to/from work. While Rob just left, and he was my "go to" guy at A+, Ricardo just handled a service for me and did a great job so I am looking forward to continuing to work with them as long as this customer service continues and the pricing remains competitive. I have no reason to believe that it won't! Great work guys!

Pamela P.

Source: YELP

21/02/2016

They contact me after I made the previous review. And they took the car back to check and replace three engine mount again.
It turned out that one of the engine mount they installed last time was defect, which caused the vibration. So this time when I got the car, it is quiet and running smoothly.
I think they do care about the customers. Everyone can make mistakes. That is why I gave them another chance to fix the problem, and they did a good job this time.
My advice to them is that, please be more careful and spend more time checking/driving the vehicle before and after the repair. Although this time the problem is one engine mount they got from dealer, if they check and drive the car after the job is done, they will notice the problem immediately, rather than I complained and even wrote a review online to let them know.
I will still bring my car to them because they have a lot of good parts I really appreciate. They can finish the job quickly. I hope they can always do a good job like this time and be consistent so they can deserve a 5 star.

Xiaoyu J.

Source: YELP

03/02/2016

A+ Fantastic service from Justin and Beatrice. Went there because something was caught in my tire. They quoted me more than Firestone, but with the great service and shuttles to and from work, I'd say it was more than worth it. They were quick, and my car is just fine now!
For some reason the 25 off 50 Yelp deal disappeared today, but they honored the discount anyway.
I'd definitely come back!

Victor L.

Source: YELP

12/01/2016

This place is amazing! The entire shop is geared towards enhancing their customers' car repair experience.
It's like they studied the car repair market, and everywhere where they found a deficiency, they analyzed what would be the right thing to do, and designed their business around that philosophy! No wonder they are such a success!
I had my car towed to A Plus Japanese, because of the glowing reviews I had read on Yelp! I worked with Justin, a personable man, who I felt had my best interest at heart. And true to what I had read in Yelp, he proved to be very honest, thorough, and such a pleasure to deal with, even considering my financial situation at the time, and making adjustments as a courtesy. He also had my oil topped off, at no extra cost.
It turned out that the problem with my car was that the neutral switch needed to be replaced, a simple and inexpensive fix. Justin also recommended that a future de-carb job be done, as my car has 350,000 miles on it...a lot of carbon build up to get rid of!
Because of Justin's honesty and kindness, I plan on bringing my car back to A Plus, for the next phase of its journey back to health!
So, Thank you Justin and A Plus Japanese for everything you did in not only getting me and my car happily back on the road again, but most of all, for restoring my trust in the commercial car repair business! You truly are A Plus in my book!

Meg P.

Source: YELP

19/01/2016

What I really want is a car geek. I want someone who is just obsessed and super-enthused about the tiniest details of my car, and gives me complete peace of mind that they love what they do... The rest of the work takes care of itself, in my estimation.
Not to get on the soapbox here but, yeah, that was A+ for me. Fantastic stuff. Get your car there now.

Mikhail B.

Source: YELP

08/06/2016

Not trustworthy! Brought my car in for a regular tune up. When I picked it up the clutch and transmission felt very different(in a bad way). 3 weeks later and I'm still upset. Brought up my concerns with the shop. They told me the owner would get in contact with me on how to solve the issue. Owner never contacted me! Someone burned my clutch, drove my car hard, and they won't own up to it! For shame. Never going back.

Cole C.

Source: YELP

17/06/2016

They went above and beyond! I needed an oil change. They were on par with other places in the area. Here's where they differed, drop-off to work, they ordered an Uber to pick me up when their drivers were all busy. Rob knew I was coming from work and helped me get in and out as fast as possible. Absolute stellar service. They know how to rock!

Ryan F.

Source: YELP

06/07/2016

We live in Belmont and have been long time very happy customers with A + Japanese. Our Infiniti G35 and Nissan Altima have been in good hands with these folks over the years. Earlier this afternoon I noticed the left rear tire on my wife's Nissan Altima had a slow air leak. I called A + and Eric, one of the owners, told me to bring the car in at my convenience. Took the car in 2 hours later and 15 minutes after that, A + repaired the tire, ( screw in the tread) and checked all the fluid levels to make sure the car was road worthy and I was on my way. Rob Lucas, the Service Manager refused to take my credit card for payment and told me "it's on A + Japanese". If you have a Japanese car and looking for a place to have your car serviced or repaired on the peninsula then your search is over. These folks are professional, honest, very knowledgable and have always shown they appreciate our business.
I wish I could give A + six stars.

David A.

Source: YELP

10/05/2016

Most pleasant car mechanic experience I've had! Justin did a great job, was very professional, helpful and clear. With a Yelp deal and with a complimentary license plate lights fix, my battery change cost only $143. I will definitely be using them for future car needs. Thank you Justin!

Lila R.

Source: YELP

10/01/2016

Fantastic service!
Toyota Sunnyvale wanted $3500 for transmission rack replacement on an old 2002 Toyota Prius. A+ Japanese offered to replace with a used transmission rack for $1300 with warranty for both parts and labor for 6 months (awesome!).
When we finally dropped off the car, A+ Japanese quickly found that the problem was a loose electrical connector which they promptly secured. Total bill? $100
Toyota Sunnyvale wanted $3500!!!!!

Pavel K.

Source: YELP

01/01/2016

Wow! The Yelp reviews are on-the-mark for this business. Had never heard of A+ but after seeing the reviews on Yelp I gave them a call when a mystery light stayed on in my dashboard and I was quoted repairs of several hundred $$'s by the dealer. I'd put off finding a local repair shop but knew it was finally time.
The experience with A+ beginning with my first call was such a positive contrast to my experience with the dealer that I wondered if it was too good to be true. But Justin was terrific consistently through my entire repair experience. To start, he talked me through his recommendations and since it was a Friday and I had planned to drive my vehicle to the mountains the next day, he arranged for a loaner vehicle I could use. At no cost to me!
The diagnostic process this shop uses is incredibly thorough and I appreciated having a soft-copy of the results sent to me that I could review on my own. Justin spend lots of time talking me through each finding and didn't push more repairs than I was prepared to make (and there are lots to be made that will have to wait until a later date). The shop was thorough, on-time and costs were less than what I've been quoted at the dealers along with a warranty. Justin even extended my loaner car for one additional day until the repairs could be completed. Really unbelievable.
You bet I'll be returning with the rest of our cars when the time comes. They've earned the business. Thanks Justin and A+!

Diane A.

Source: YELP

21/01/2016

I have nothing but good things to say about Justin and the A+ team. Justin made the process easy, quick, and honest.
- they quoted me a fair amount and that is what I ended up paying
- they picked up the phone when I called with questions and then answered them!
- they were FAST, my car was towed in over a holiday weekend and I was able to pick it up by Tuesday evening
- my car runs perfectly now
Great customer service and they do good work. I'll bring the rest of my families cars here if/when they have problems.

John S.

Source: YELP

15/05/2015

My GF and I have been coming to A+ Japanese for years. Recently, we've noticed the prices are much higher and they charge for things that used to be a courtesy for loyal customers like ourselves.
Justin and Rob are great with the customer service. They each get a star. However, the prices are becoming astronomical - minus 3 stars.
I jokingly refer to A+ Japanese as "The home of the $80 oil change"...sadly, it's true.
She took her Mazda CX-9 in for some front brakes and new front rotors. They charged her for the "Spring Special" which is essentially an $80 oil change with a multi-point inspection and a tire rotation. Wheel Works gives an oil change, multipoint inspection and tire rotation for $20-$30 depending on if you brought the coupon.
She knew the front brakes needed replacement because the warning tab was sounding on the right front rotor... Leaving no doubt about needing new brakes. There was severe vibration when she applied the brakes so it was obvious the rotors were warped and would probably need to be replaced. They quoted her $524. That was enough for her to call two Mazda dealerships and ask for an apples to apples comparison. The two Mazda dealerships quoted her $525. So A+ Japanese was actually one dollar less than if she had just gone to the Mazda dealership!
Thinking about it, a dealership has more convenient hours and a nice lounge area with beverages, free wifi and television.
They also told her that the shaking of her steering wheel was due to the Mazda drive shaft center support being "blown out". They estimated that repair at $1200+. I told her to wait on that B.S. and to wait until her brake rotors were replaced because it was probably shaking from having warped rotors...
Low and behold, the shaking steering wheel completely disappeared after the brakes and rotors were replaced. She also contacted two Mazda dealerships about the Drive Shaft Center Support replacement... BOTH dealerships stated they have never even seen such an issue with her vehicle.
A savings of $1200+ just by using common sense. I don't know where they decided the fictional drive shaft replacement was a good idea, but it was B.S. the minute I heard it. If it were my car, sure, I might believe it. That's because I beat the crap out of my car and I drive it like I stole it. She commutes to/from work and drives like my grandma... That doesn't wear out a drive shaft center support.
Then she was charged $20 to replace a burned out license plate light and a side marker light...even though she provided the light bulbs and it probably took them less than 5 minutes to install. It should be noted that EVERY dealership usually does this as a courtesy for their customers. In fact, This had been done as a courtesy every other time she provided the bulbs...just not this time. Apparently, business is booming and she must've looked gullible.
So she asked me, "If I'm paying dealership prices, why in the hell am I going to A+ Japanese?" Although rare, I happen to agree with her.
Overall, not a pleasant experience. I know she won't be going back and I am re-thinking my commitment to a place that charges dealership prices when the entire point of going to an independent auto repair shop is to save money.

Mark H.

Source: YELP

25/05/2015

Felt like the auto wasn't doing so hot in the brakes department and gave these guys a call after paying a ton at the deal for our other car (for a brake issue as well).
The hours are great for those who work as they are open early if you need to drop off (they also offer overnight drop off) as well as Saturday morning appointments. As it turned out, I needed to bring it in on a Saturday. I let them know that I would love to have the car back the same day (I wasn't holding my breath). They told me they would do what they could and would give me a ride anywhere I needed to go while I waited.
After only 2-3 hours, I was given a call that my car was ready (after a previous call to go over what they found to be the problem). Rob and his team were honest with me about what I absolutely should have done. I was able to use a Yelp deal and Rob even looked into pricing for our other car that needs a repair and send me a detail via e-mail.
The service here is great and you are put at ease when you know you may have to pay for a large repair. It is true, the pricing may be a tad big high, I trust that the work here is done well and it is less than the dealer.

Lauren R.

Source: YELP

04/01/2016

In the past 25 years, I have only taken my car to the services department run by the local dealership for maintenance and repairs. I wanted to make sure that my car received the best service and that the warranty wouldn't be invalidated.
When I took my SUV in for its latest service, the service advisor told me that I also needed my brake pads changed. The estimate he provided was around $1200. My husband decided to call around and found this place.
Rob took the call right away, and told my hubby that he won't be able to give an estimate until he looked at the car. And that they might or might not be able to service it on the same day due to pre-scheduled work. I liked the fact that he was honest, instead of doing a bait and switch.
Turned out that they were able to accommodate us that very same day. Provided the same service plus more (flushing the brake fluids too) for 1/4 less than what the dealership service department quoted me. And the warranty for the work performed was 2 years / 24K miles, twice what the dealership provided.
Everyone there seemed really nice, especially our service advisor. I enquired about the oil service and they do the same at 1/2 the cost. I think this is going to be my new go-to place from now on.

Yuan W.

Source: YELP

14/07/2016

Drop it off in the early morning for tire repair. Got my car back ready around 3. Just the right time before heading home. Not the fastest, but my tire looks great and I have no problem to drive my car around. Nice job!

Joseph L.

Source: YELP

23/10/2015

I have been using A+ Japanese for a few years. Like many of us trusting the mechanics to do their work and paying without really checking that I got what o paid for.
Last year loves to Los gatos area and started using a new auto care. What I found out was shocking... Not only I was paying 20-80% more (for different services) but in one case pets I paid for replacement were not replaced...
It might be a human error but you might be naive as I was all these years.
My advise: do not trust. Double check pricing. Ask for pictures and ask to see the new parts installed.

Shlomi G.

Source: YELP

05/12/2015

Long delay in writing this, but I got my car suspension, break fluid and ventilation updated. Around $900. I happened to choose the one day in the entire week that all the heavens let loose, but managed to get to work within half an hour thanks to the Uber service. I then proceeded to leave my cell phone in the Uber car. Contacted, A+ again, they got in contact with the driver, and he returned my phone (and proceeded to not-so-subtlety push me to give him a $20 inconvenience fee, but that's a story involving Uber...not that big of a fun, not the place here...).
Anyways again Rob was professional, courteous and cheerful. The only thing seems to be the 5:00 closing time is pretty hard, though I managed to get my car back in time.
Anyways they also replaced my hubcap as they had offered to do so above. That was really nice. The people who work there are quite professional, drive the car straight to you, offer coffee when they see you waiting, watch for incoming vehicles while you attempt to pull out. Very impressive service.

Wayne H.

Source: YELP

21/01/2016

Let me start out by saying, that the one thing I hate the most is going to auto mechanics. Unless you are really clued in on cars, you will get ripped off.
I read a lot of reviews on Yelp, on a number of auto shops for Japanese cars. I went to A+ with a lot of trepidation.
The Service at A+ is fab! Justin, who we dealt with, was excellent to deal with.
A year ago, I had gone to the Lexus (Putnam, San Carlos) dealership, to fix my headlights and my rear parking sensors. They could not fix the lights ("oh it works"), and for the sensors they said the damages would be

Gaurav S.

Source: YELP

08/02/2016

Transparent and proactive communication.
Quality service.
Felt like I was treated fairly.

Andy W.

Source: YELP

08/04/2016

I took my 2009 Acura TSX here for new brakes, and it was an awesome experience. Rob is the man, he is very friendly, professional, and takes good car of your car. They shuttled me back to my home office, and shuttled me back when my car was done. The price was fair, and they even gave me a part for free because it wasn't in their initial estimate. That's good business practice. They have earned my loyalty.

Jonathan S.

Source: YELP

03/09/2015

I brought my car in for repair this last week. It is fixed and runs so well. I had had a problem that had not been able to be fixed for 5 years and got fixed here.
Can't say enough good things about the team there-mechanics and customer facing people.

Philip C.

Source: YELP

26/08/2015

I went to A+ Japanese at the recommendation of my boyfriend who has taken his Hyundai there in the past. I had procrastinated much needed mechanical work because I faced numerous instances of your typical talk-to-a-woman-like-she's-stupid and an actual tap on the head when I brought my car in for noisy brakes. I went into A+ Japanese a little cynical, not quite sure how things would go, but trusting my boyfriend's experience and recommendation.
I couldn't be happier! I have a nine year old Chevy Cobalt (yes, they service American cars too!) and brought her in for noisy brakes affected by San Francisco's steep hills. Justin Mills and the team at A+ took care of everything and then more! After their initial full car inspection I received an email with a comprehensive write-up on the car with photos of the parts that needed attention. Justin walked me through each item and helped me prioritize the timing on fixing each part, understanding of my budget.
Today I picked up my car after the second round of work and Justin blew me away again with over-delivering on the work. I set the budget, he made the work happen within that number and the car was ready in 24 hours (clearly timing is dependent on the work).
I drive from San Francisco to have my car worked on at A+ and to work with Justin and his team. It's the first time I felt safe and comfortable with a mechanic and I'm willing to make the trek for that! Women, if you're looking for a place to get your car checked out and worked on, A+ Japanese is that place! Ask for Justin!

Chanda G.

Source: YELP

26/08/2015

I've had two excellent experiences with A+ in the last two weeks: one while getting my headlight replaced and another while getting many issues taken care of with my wife's car.
Both times, Justin Mills was the service lead and I can't say enough good things about how professional, courteous and thoughtful Justin was. He kept me up to date on the status of the repair, was very direct about any/all potential costs and even covered my rides back to my office via Uber. Justin took care of our cars like they were his own and at the end of the day, this is exactly what I want in a service center.
Justin and A+ were recommended by one of my best friends and I can't reiterate that recommendation enough!

Brian B.

Source: YELP

09/04/2016

I can't believe it has taken me so many years to find this fantastic alternative to car dealer service.
A+ shoujd be A++++. They serviced my Hyundai Sonata Hybrid, and did not "sell" me on any unnecessary items, based on mileage or time interval since last service. A+ does a thorough inspection, then does only what is really necessary. This was about one-third the cost of dealer recommended service.

Larry H.

Source: YELP

20/08/2015

The customer service here is a rare find. We pulled in with a family of 5 and a motor home with major engine issues. Justin was incredibly kind, patient and went way beyond expectation to take care of us and get us on or way.
I highly reccomend this business. It's not often that you find this level of care and service in this industry.
Thank you!

Jessica C.

Source: YELP

18/09/2015

-FREE drop off and pick up service to the shop (they pay for uber or take you in their car)
-Extremely friendly and professional customer service (Rob Lucas) with email updates and phone calls
I went in for an oil change and with with full synthetic for $65 and used the first time yelp coupon for $25 for $50, so this was a great deal.
First time to this shop, but will definitely be coming back to try other services.

Charlton Y.

Source: YELP

17/10/2015

SERVICE: 5/5
First time customer here. I've been bringing my car to the dealership for the past 7 years. After the manager of the dealership left, I was set to find another place to bring my car in for service. After reading reviews, I thought I'd give A+ Japanese Auto Repair a try. It was easy to make an appointment and they were very accommodating. They even offer Uber rides as their courtesy shuttle service.
Naeem was the service manager that helped me. He seemed pretty honest and was very helpful with my car's inspection/services. I brought it in to check to see if my car was leaking oil. I've always been skeptical about private auto repair businesses, but I don't think you can go wrong bringing your car here.
I'll definitely look at coming back here when I need a full car service and see how that goes. I would recommend Naeem.

Desmond C.

Source: YELP

04/05/2016

Awesome customer service. Rob was the savior!
My car blew a tire this morning on my way to work. I thought I was lucky to be very close to a different mechanic shop(Not A+ Japanese Auto ) but they didn't have time.They didn't have ALL OF 10mins it takes to install the spare. Unbelievable!
Luckily, I walked over to A+ Japanese Auto which was next door and Rob was super helpful. He went above and beyond to get me on the road quickly. He got a mechanic to walk over to my car to bring it carefully to A+ and quickly got my spare installed. As we were waiting, he gave me some very wise advise about my car. I am thrilled to have found this shop and I will be going back there.
Thank you for making a huge difference to my day with your attitude and perspective.

Shi P.

Source: YELP

29/02/2016

Best auto repair folks I've ever worked with, specifically Justin. These guys are seriously top notch and I used their service for about 3 years. Not only did they stay on top of my vehicle and keep me educated on and abreast of everything I should do to get the most life from my car, but they continue to be my go-to resource even though I now live 1000 miles away! Justin has always been available to me when I have questions about what other repair centers have proposed for my vehicles. He is my car maintenance mentor. In fact, I enjoyed working with A+ so much that I honestly debate driving my car back to CA just so that they can work on the car. They are that good.

Tyler G.

Source: YELP

05/03/2016

I am always looking for a car service/garage I can trust, and professionalism, knowledge, experience and transparency are all a part of that. A+ Japanese Auto Repair seems to have all the above so I will use them again. And they provided a ride to and from work which is critical for me.

Stephen M.

Source: YELP

27/07/2015

Impeccable customer service!
I had a pretty simple problem but needed to be done as soon as possible. I got to the shop on Saturday 1 hour before closing. The shop was pretty busy, but they were able to squeeze me in. Customer service were absolutely impeccable, the job was done great, got my car back in 30 min. Couldn't be more happy.
Thank you guys!

Alex N.

Source: YELP

14/09/2015

I'd like to start off by saying that their customer service is top notch. As soon as I walked in I got greeted and didn't have to stand there all awkwardly waiting for 10 minutes for someone to approach me like i've experienced at other shops and places of business in general.
So my car's transmission needed to be replaced. Not an easy task that is done overnight.
The service adviser that helped me out was Justin Mills, he was friendly, explained the whole process, and was honest about everything. He took time to explain what was wrong with my car and why that type of work needed to be done.
After I picked up my car, Justin called me later on just to check how I felt the car and if I had any worries to bring it by just for my peace of mind. Just showing another person respect goes a long way with me and it definitely made an impression on me and my dad (and he's not an easy man to impress) and it's safe to say that i'll definitely be bringing back my car here for future maintenance/repair jobs. Great job guys, and I hope that that type of exceptional customer service continues!

Isaac H.

Source: YELP

16/07/2015

First time coming here and will definitely be going back. I had an issue with my 2014 Honda and was blown away by their amazing customer service and timely work. I originally called Justin who was beyond welcoming and assured me that they could fix my Honda in less than 3 hours and even give me a ride to work.
So I brought my car in and Justin greeted by name because he recognized the car that I described over the phone and promptly got some minor paper work done and even gave me a ride to work.
I came back on my lunch break and was greeted again, got my car squared away for a very reasonable price. Eric (the owner) even came out and asked me how my experience was, and assured me that the car was in great shape (and that they stand behind their work 100%).
I often do not write reviews for anything but it is hard to find a good mechanic but it's even harder to find a mechanic who is honest, and trustworthy. The customer service alone is worth 5 stars.
Thanks guys

William S.

Source: YELP

17/06/2016

Come here for great service and people you can trust. Justin is incredible at helping and making sure your best interest is looked after.

Dylan T.

Source: YELP

17/07/2015

If you want to know what exceptional customer service is, visit A+ Japanese Auto Repair! Anyone who owns a business needs a lesson in watching these guys in action. Rob and his team are amazing!
I had a flat tire due to a nail puncturing it, so quickly yelped an auto shop near work. A+ came up first with high reviews and less than a mile away, so I was sold. I was feeling so stressed thinking what a horrible day it was... I don't know how much this is going to cost me now... and how much time I'm going to need to have to waste waiting for my car back.
Rob took care of me and my car.
+ I bought the $25 for $50 Yelp Deal (was suppose to owe $3.58 but Rob waived it)!
+ I got a ride back to work, and he sent an uber to pick me up after work!
+ Exceptional service, professionalism and quality!
+ Honest/Trustworthy, no hidden fees!
+ Complete Stress-Free process, and actually made my day instead!

Sue Y.

Source: YELP

20/07/2015

The guys here are awesome! Great customer service and quality work. Anytime I've had any issues, they are quick to get my car in the shop to diagnose the problem and provide me with their expert honest opinion on what needs to be fixed (and what doesn't).
I'm usually pretty picky with mechanics so it took me awhile to find "my shop", but after coming here, I was won over by their organized, efficient, and friendly work ethic. They even have a car pick-up service for locals in the area.
I definitely recommend anyone looking for a good honest car shop to go here!

Bernadette C.

Source: YELP

24/02/2016

I have nothing but good things to say about A+Japanese. Justin and his team provided above and beyond customer service. They checked out my Fj Cruiser for a malfunctioning AC. I was hesitant about leaving my vehicle in the shop for too long because I was going on vacation for a whole week shortly after checking in my vehicle. Not only did Justin quote me a fair and honest price, he took down my warranty information and (while I was on vacation) drove my vehicle to the Toyota dealership to have them cover the majority of the cost. Justin provided daily updates about what was going on and what he did or did not recommend. He also offered to provide free transportation to and from work and at the end of it all charged me half of what he initially had quoted me. I recommend this place to everyone and I will definitely be a returning customer.

Bryant R.

Source: YELP

18/05/2016

Justin worked on my 2003 Subaru Outback. He was incredibly nice, knowledgeable, professional, and totally straightforward. He spent over 30 minutes explaining his evaluation and recommendation and answering my questions. He actually talked me out of some very expensive repairs that I had been considering and explained other options that were demonstrated an admirable level of objectivity and eagerness to help. A really wonderful experience. No question, we'll use Justin and A+ again.

Keith V.

Source: YELP

14/07/2015

They really go out of their way around customer service to ensure you have a great experience. This was very obvious and a big focus of their business.
Service-wise, they fixed everything properly and efficiently as far as I can tell so far. They are very thorough in what they look for (including things like haze in the headlamps, which I declined to fix).
Thanks to A+ for taking care of me!

John M.

Source: YELP

25/05/2016

Outstanding service. Justin and the team are the most customer-focused group I have dealt with in a long time. Justin helped me overcome some last minute logistical challenged when my car had 2 flat tires due to nails. I had leave my car at the last minute and get to Sacramento for work and he took care of everything.

Mike D.

Source: YELP

11/02/2016

Very quick update, since I've had a second, great experience there. Basic service + a problem with my AC. All fixed and ready to go within 24 hours, terrific communication, everything you could want in a business. See my previous review for more detail about this fantastic shop.

Benjamin D.

Source: YELP

30/06/2015

Went here while I was in the area on vacation to have some maintenance services preformed (oil change and tire rotation on my 2014 JCW MINI paceman).
Justin was a pleasure to deal with and everything went very smooth and quick while I waited.
Very good value and excellent customer service. I will be back again next time I'm in the area.
Also I just looked under the hood and they even wiped my whole engine compartment clean for me, now that's a nice touch.

Mike R.

Source: YELP

13/10/2015

These guys are awesome. Got a regular inspection done after my car overheated. They told me exactly what was wrong with it and how much it was going to cost me to get it back on the road. Felt the quotes were fair. Treated me well but decided to get the repairs done elsewhere.
Rob and the gang seriously know the meaning of customer service.

Terry c.

Source: YELP

25/03/2016

Again, the team at A+ was on their A-game! Justin worked with me step by step to make sure everything was smooth, and did his best to get what he could covered by the warranty. He always goes above and beyond of me, and the rest of the cars that we bring here also!

Emma S.

Source: YELP

08/04/2016

Very happy with the service. Pictures sent by email of their progress. I will be back.

David Y.

Source: YELP

25/02/2016

My trusty 2007 Accord started blowing cool-ish air last week, just as the unseasonal winter heat wave moved through the Peninsula. Pulled up Yelp and they had great ratings--called them from the car on the way home and made an appointment to come in this morning.
Right from the start, Justin knew my name & was ready to roll. He and the hubby compared notes on good breakfast spots (Justin suggested the Squeeze-In in Menlo, but we ended up at My Breakfast House in San Carlos--we'll give his a try soon, though!). Justin ran through the possibilities on the A/C, then called about 2 hours later to say that it was an electrical relay and the final quote. I got back there a little after 4 and picked up the key. The car was nicely chilly as I drove home.
While in the shop, I listened in on other advisors speaking to clients--all as polite and informative as Justin. Apparently the shop uses Uber drivers to provide transport to/from their cars, and things were purring along nicely. When I got home, I discovered I didn't have the paperwork, and called back--a PDF is in my inbox as I type.
All in all, I think I've found my car's new home-away-from-home!

Leslie R.

Source: YELP

06/07/2015

Excellent service. Honest/Trustworthy, and excellent quality. Couldn't ask for more. Ask for Rob.
(My only request is that vehicle be better inspected for grease finger prints/smears in car interior and windshield before returning to customer.)

Debbie D.

Source: YELP

02/07/2015

Outstanding service from A+ Japanese! I've brought 2 cars I've had to this shop over the past 6-7 years and Justin has always given excellent service and made it an enjoyable experience. He is super friendly and outgoing, has genuine concern for the safety of your vehicle and is always able to squeeze me in for an appointment and is understanding when I've sometimes forgotten to show ( thank you Justin!!) :)
He always lets you know what is recommended on your car immediately versus what can wait which I love. I like that he also always calls midday to give me updates on my car and keeps me involved in the whole process. I've been really happy with all the work they've done on my car and will continue to bring my car in to see the team at A+ Japanese. Call and ask for Justin, you will not be disappointed!!

Chelly S.

Source: YELP

04/03/2016

Outstanding service from Rob Lucas. A+ is my go to spot for any auto work from now on. I went in for a car noise issue. They did a thorough inspection, figured out what was causing it and then charged me nothing because the issue had by then self-repaired. They share detailed inspection results with images online so you can see exactly what was done. And it's obvious that they care about their customers from the smiling faces in their office and the great advice they provide. Highly recommended! They even got me an Uber ride so I could pick up the car back the same day.

Vinay D.

Source: YELP

23/02/2016

PROS: Great service overall the shop gave me a free lift to home (less than 5 miles) but be careful with all the extra "urgent/recommended" repairs.
CONS: I recommend getting a second opinion before getting any service done here. I had a small problem with my Subaru battery connector so I sent it for repair. It turned out some screws were lose but I was billed about $200 to fix the problem. Also, I ended up getting an oil change which I didn't need because "Winter Special" was promoted. After I complained about the bill the shop gave me $100 credit but it was still expensive to get some screws tightened up in my opinion. Oh yeah, don't bother buying the yelp coupon ($50 for $25) because I was already given the $100 credit on a service that I didn't need. What scared me the most was that the shop recommended additional $800 plus repair but my car was just fine. So I'd stop by another repair shop to see if these "urgent/recommended" repairs are needed or why so costly.

Peter F.

Source: YELP

22/06/2015

My husband & I are so blessed to have found A+ Japanese Auto Repair! We have a 2008 Prius that was having problems with the electrical system and we had taken it to a Toyota dealership and their response was to give us an estimate of $6000-$7000 which of course seemed outrageous to us and led to us to seek a 2nd opinion.
My husband found A+ Japanese Auto Repair on Yelp with outstanding reviews but of course you are never 100% sure until you have your own experience. Justin was super customer friendly & very knowledgeable. He took time to explain everything to us and we appreciate that. The mechanics at A+ Japanese Auto Repair took the time to fully inspect our vehicle & locate exactly what the issue was. Once they found the problem it turned out that it was an easy fix and only cost us a fraction of what the dealership wanted to charge. Thank you so much!!!

Yolanda H.

Source: YELP

18/06/2015

Review long overdue.
Saying this place is great is an understatement.
I have rarely been to an auto repair shop where I felt like all mechanics had such a profound understanding of their craft, and cared so much about their customer. Everyone is treated with the utmost respect and care, and they give their full attention to the person they are interacting with.
They dissected the issues that plagued my car, recommended thorough repairs, and were mindful of my budget by telling me which ones to do first. Moreover, it was such a pleasure working with them. I worked with Dustin , and he was such a great person, in addition to bring a fantastic mechanic.
They definitely earned a loyal customer in me. Great job guys, keep it up!!

Dafra S.

Source: YELP

26/11/2014

Not sure why I haven't been here before. Let's start with:
Calling for an apt: I was able to speak to Justin who set me up with an appointment. His level of customer service is excellent.
Dropping my Car off: Needed my seat power/adjuster fixed & decided to get a Fall special done to my car. Which was badly needed. I dropped my car off & Justin arranged for rental car to pick me up. Process was seamless.
Update on my car: the Photo service was freggin cool & once my car was thoroughly checked, Justin went through each & every step in precise order. On what needed to be done now & what could wait. Which I appreciated. As a girl going into a mechanic, it's always un-nerving since you are pretty sure you will be roped into getting stuff done that really doesn't need it. However driving my car for the next couple of days, I noticed a difference in performance. It was like she was brand new.
This is the first time in 3 decades of my driving/getting my car fixed I didn't feel uncomfortable with the information/level of service I received. I highly recommend taking your car in. They are a bunch of great guys, making sure you get what you pay for with excellent service.

Nadia N K.

Source: YELP

19/12/2015

Great Service, I have a 1987 Toyota Van Wagon that I am slowly restoring and Justin gave it the same attention as our 2012 Lexus, the Van is mid engine and many mechanics have said no. A+ fixed the air conditioning on the van, something I have tried with 3 other mechanics!
They are open Saturday which makes pick up a breeze! They have many resources beyond their services as well, for instance I was able to get bent Lexus rims repaired at same time I bought tires, most shops send you to wheel repair on your own and then you have to bring it back for the tires, so this was great as one trip for me and it came back with all the issues dealt with. The prices are affordable, they warranty their work unlike other mechanics I have been to. Prices are cheaper compared to dealers and San Francisco shops I have been using up to now. Great responsiveness to questions and sensitivity to checking in when bill starts going up, this is a big one for me as I often have felt pressured to do work all at once that I can't afford, this way my check list gets done in a timely way that I can manage to pay for.
4 visits so far and all excellent experience! Also the people working here seem happy at their jobs....this was never the case with SF mechanics over 30 years of many cars.

Matt F.

Source: YELP

19/01/2016

Wow!!!! I work in a hospitality industry and these guys blew me away with there service. Very satisfied with their work.

Viking N.

Source: YELP

05/01/2016

I have ALWAYS taken my car to the dealership to have services preformed, but not any more!!!! I found my long lost service advisor and VERY TRUSTWORTHY Justin Mills who was once my service adviser at the dealership. I used to deal with him when I had a different car, but I had got a new Mazda CX-9 back in 2011. Justin didn't deal with Mazda at the time so sadly I was no longer able to go to him and to top it off I finally have a good quality reliable car! Now that my car is almost at 100,000 miles little things here and there are starting to need some attention. When I called the dealership to have my drivers side window repaired they quoted me DOUBLE what I paid at A+ Japanese Auto Repair. When I had my car in for an oil change at the dealership they said I needed to have my 90K service done and quoted me over $1,000+!!! After talking to Justin he told me that they will first inspect my can and see what really needs to be done and go from there; not shoving everything down my throat saying it all has to be done and it's going to cost me half a house payment! I know that this review may seem a bit rambling but I can tell you this Justin Mills and A+ Japanese Auto Repair took really good care of me and seem like good people with integrity. As far as I'm concerned will have all my future business from here on out!
If you're a dealership service person like I used to be run away and give this place a try I can assure you you'll save money and deal with much more pleasant service advisors Like Justin and the other gentlemen in the office!!!

DERRICK S.

Source: YELP

19/06/2015

This shop is incredibly welcoming to a new customer (many other mechanics I've been to are weary of new customers and won't make the same effort unless they know you're coming back). But here, I felt treated as well as their regulars.
Plus, Naeem and the guys at A+ were a lifesaver yesterday! My car started making loud scary noises on my morning commute and I had to stop and find someone to look at it-but I wasn't familiar with this city that I only pass on the freeway. I found the closest mechanic and I'm glad it was A+. They were sympathetic, made time to look at my car, and hooked me up with a rental to continue on to work! Thank you!

Irina B.

Source: YELP

18/11/2015

First off, the people there are really nice, they arrange rides to and from the shop, and they seem to do good work.
But they are kind of pushy and always trying to up sell services. I have a fairly low mileage car and every time I go in there they recommend a bunch of services. When I question them on the quote they say "Oh we'll match anybody else's price!" - Well, then match it when you give me a quote, don't make everything "Let's Make a Deal."
They also promise to email pics of what they are repairing - I never get them.
And if you buy one of their Yelp coupons, they make it hard to use because they quote you a "special price" for a service and then say "you can't use the coupon, we already gave you a discount." In fact the only reason I went back the last time was because I had a coupon that was expiring that they wouldn't let me use the previous time I was there.
I'm not going back. I don't know that much about cars and I need to be able to trust the repair shop. I don't really trust these guys.

Mike M.

Source: YELP

17/06/2015

Pleased with the work and attention to detail that A+ Japanese Auto Repair provides. Took my 2009 Hyundai Santa Fe in last month and Naeem had it completely checked.
A complete report of their findings was presented to me and I was able to pick and choose what maintenance service I needed.
Very pleased with the drop off and pickup service to and from my home.
Even had Keurig coffee. Overall a good experience.

Joel M.

Source: YELP

10/02/2016

Pros: Repairs were quick and the car is working great afterward. Friendly service and they have a 2-year/24K mile warranty which is double the norm. Very conveniently located if you live in Belmont/San Carlos. Also they actually drive the car on the freeway to test it.
Cons: Price - I called around to a local Lexus dealer and to other mechanics. A+ was only slightly cheaper than the Lexus dealer but still about 30% more expensive a mechanic I used to visit in El Cerrito for the exact same service & parts (although El Cerrito mechanic only had 1 yr warranty).
Overall it was worth it to go with A+ this time because we needed the repair quickly and A+ is nearby. If you are not in a rush you might get a better price elsewhere.

Eric L.

Source: YELP

21/12/2015

Naeem went above and beyond in customer service! He took the time to explain different options, but never forced his opinion. He was also willing to do some minor additional work without extra charge. Actual job was also done very well. I'd go again.

D. K.

Source: YELP

20/02/2016

Great place to get your car serviced! Knowledgeable manager and mechanics who treat you like family. Rob walked me through everything that would happen throughout the service and the follow-up was great! Will be coming back the next time I need my car treated.

Maile Y.

Source: YELP

31/01/2016

This time I used A+ for pre-purchase inspection and thanks to Naeem and the other guys they stopped me before buying this car since car has front suspension problems and if I bought it without showing them that might cost us as much as car's purchase price. Thanks Naeem and guys. So if you are in doubt before you buy this service might saves you a lot of $$$$$$.

onder e.

Source: YELP

12/02/2016

After browsing through Redwood City to get different quotes, I decided to try out A+ Auto to get a head light replaced. Rob and his team were great in getting approximate estimates and providing QUICK and efficient service. I must say if you ever need work done, request for Alex as he did a PHENOMENAL job!

Meg C.

Source: YELP

07/02/2016

Great fuss free service for my new 2016 Kia Sorento. Shuttled me back to my home via uber after I dropped off the car.

Song T.

Source: YELP

06/10/2015

Justin was a world of help for our nonprofit, the Center for Independence in San Mateo. We have a company van that we take around the county to pick up and deliver used medical equipment for people with disabilities in need. But the van was a mess. Justin was completely accommodating - from picking up our van - getting it jump started and taking it to the shop - to delivering it in just over a week - A+ made sure we were taken care of. He was extremely patient with my 100 questions and requests for quotes and revisions to placate our board of directors to approve the costs. Our agency is more than happy with the results, as the van runs smooth as butter and we can now go back to serving the good people with disabilities in our community once again thanks to Justin and A+ Japanese Auto Repair!

Leonardo C.

Source: YELP

21/02/2016

One of the many great things about this shop (in addition to rides to and from work when they need the car longer) is that they have Saturday hours. When I requested a Saturday oil change and asked Rob if it would be done in time for me to get to my class at 11 he made it happen. In promptly at 7:30 and on the road again my 8:30 with a nice chat while the work was being done.

Shelly W.

Source: YELP

25/03/2015

Justin is a great service representative, and takes care of all your worries. Having said this and acknowledging that the customer service is beyond great, Ill evaluate the rest.
Price; i was quoted $90 to run a check in my radiator, i was on my way to work and my radiator started steaming, I frantically looked for a place with a good yelp review and chose this one all too quickly. Should have walked right out the door and across the street to San Carlos Radiator as soon as i heard of this "diagnostic fee". I was then quoted ~$540 to replace a $200 radiator (a quick amazon/ebay search will reveal an OEM for $150, so lets say $200 tops), "a couple hundred" more for the $30-$50 hoses (smart to replace with radiator), and advised to replace the thermostat, in the event it overheated and needed replacement.
For comparison, lets say you bought and overpaid for a radiator, $200, some hoses $60, and installed it yourself, it would take maybe 1-2 hours (just get some gloves for the coolant)
Oversimplified instructions can be found via a google search "how to replace radiator." A more specific search will reveal instructions for your specific car. Silicon valley kids should be able to figure it out, doesn't take a rocket science degree, just as much expertise as it takes to make farmville buttons or make a useless facebook feature.
Comparable offers from Howard Radiator and San Carlos radiator nearby weighed in at ~$370, $450 for radiator and hose swap. $100 of labor isn't so bad to not do it yourself!
But i was already into this place for $90 "scratch my butt and estimate" fee, so i leveraged in hoses in addition to radiator for $565 (additional $25 including $90 sunk cost). I got my car back...with a loose radiator that i noticed after i got to work. Justin offered to drop off a rental and pickup my car for re-inspection, and changed my oil and rotated my tires for free with a drop off and car swap the following day. I would say i got my money's worth, but all the same i would have rather paid an original fair price and not had the hassle of bargaining additional services.
Don't blame Justin, the man is making metaphorical lemonade with the rotten tomatoes that Adam and Eric give him. The guy is devoted to service and will drop off a rental at 9pm on a work night, he everything in his allowable power to make his customers happy.
So why 3 stars?
Customer Service is great
Workmanship is questionable
Prices are high
And i really cant stand someone selling me something i dont need, in this case the thermostat for "a couple hundred dollars".
This echelon of car shop preys on those who throw money at their problem or simply don't know any better and will charge you more. Services like
are coming along however their repair estimator is still overshoots a reasonable price. Do yourself a favor and call around before you drop your car off. This place is almost like going to a dealership, with customer service being the only exception.

Steven Y.

Source: YELP

21/12/2015

Great customer service. You could probably do it cheaper if you really wanted to, but if you want to get it done without hassles and with a warranty -- this place makes sense for you.

Jerome T.

Source: YELP

26/05/2015

I recently took my car here based on a friend's recommendation. The service was excellent. Justin was upfront with the pricing and approach for my car's recommended maintenance schedule. Check in was easy and the updates both by e-mail and phone were convenient. Knowing where to park the car is a bit tough given the limited parking space and the busy Industrial Rd. Better than a shop where I had to stand in a parking lot of broken cars, fewer perks than the dealership.
In the end, they did less service on the car than the recommended schedule because they told me my car could wait due to its good condition. While they saved me on needed repairs, I do feel the prices are a bit high. The oil change was a "Spring special" but it is still more than I'd pay elsewhere.
It was great to have the option to either pick up the car during business hours or after hours. The one thing that left a bit of a sour taste in my mouth was finding my license plate frame on the floor of my car because they'd put an "A+ Japanese Repair" frame on my car. NOT OK. I don't know how they decide who's car gets one of their business license plate frames, but they did not ask my permission. **updated, they actually change both front and back plate frames - really annoying**
Overall, this shop is a good option to have but maybe not for all situations.

Px C.

Source: YELP

14/02/2016

Went for their special "Winter Service Special - only $84.00 (reg. $110.00)" which was a breeze, Justin was a wonderful helper in describing every steps and is a charming salesman, I recommend this place for your car! And to top it off their deal is really good.

cathy l.

Source: YELP

03/04/2016

As usual, I got my "mature" (gen 1) Prius serviced for routine maintenance. At 200K+ miles, I need to know that every part of that car is working A-OK so that I am safe to ride. I am actually happy when there are things to repair because components tend to degrade as the car ages. When I reclaimed my auto, it drove perfectly. I wouldn't trust my vehicle to be serviced anywhere else!

Susan B.

Source: YELP

25/12/2015

This was the best auto service experience I've had till date. Naeem was very courteous and friendly - they helped park my car when I got in, called an Uber for me to get to work and one to get back to the shop - AND they did the whole service in less than an hour since I told them that I could be back as soon as they were done. What's more- I got a 10% off discount as I work for Oracle. In all honesty they may have lost money with the service - but I was truly and honestly blown away by it. If you're looking for an awesome place to get your scheduled maintenance - look no further. Ask for Naeem - he was awesome, but I'm sure the others were equally as nice and professional.

Ackshaey S.

Source: YELP

05/10/2015

This shop is great from the moment you call them. I had a dealership in Redwood city tell me I needed four wheel bearings replaced, which I thought very odd. So did Naeem, my customer service rep, at A+ and said to bring it in and that probably it was less than that. Sure enough, I brought it in and he had two technicians look at it and only one wheel bearing was bad! I had them work on it and they had it back to me one business day later. Thanks A+ for the good experience at an auto shop.

Jeff P.

Source: YELP

18/04/2016

Update to my earlier review.
Well I came to you guys with the steering wheel problem. Since my car had insurance , you guys changed a lot things including the transmission ( which I never had a problem ) the oil pump for the steering wheel .
And I came back to you guys 3 times again again with same problem . Everytime Justin tries to convince saying it will get better and says it needs something or the other .
Hey come on it's been more than 8 months and I guess that's time enough .
Well you had my insurance people charge more than 5 grand .
I honestly expected some convenient drive and problem fixing for 5 grand . No change in my steering problem .
I am never coming back to you guys again .
I know you guys incentivize people for giving 5 stars on Yelp . No matter what the incentive is . But it did not fix my problem .
Justin , as a person I respect you . But as an organization A+ has failed .
Sorry about the negative review .

John V.

Source: YELP

22/09/2015

Eric, the owner, is a standup guy. I've known him for close to 15 years and was very thankful to receive his feedback while searching for the perfect hybrid vehicle. This is the first time I can say that I was happy that I needed to take my car in to be serviced! Bringing it to A+ was a total joy. I was given a ride home after dropping it off. I was called right away after inspection with a list of issues and recommendations. I was given a rental car to use in the meantime, and my car was ready within a day. All the reviews are accurate, their customer service is undeniably fantastic. I'm very thankful for Justin and his team at A+ Japanese Car Repair!!

Amy Grace C.

Source: YELP

30/09/2015

These guys are like going to the dealer but without the cost! They are big on customer service and took great care of my Toyota Prius. It was kind of cool getting photos of the repairs as they were in process too.

Brian L.

Source: YELP

01/11/2015

Just had a great experience taking my Subaru Outback in for service for the first time. Easy to make an appointment, Justin gave me an estimate which they kept for the service requested. Overview of the car showed other issues (not surprising as it has been a while since routine service). They performed the work promptly and gave me a rental car while I waited. Friendly and fast.

Ann S.

Source: YELP

12/11/2015

Omg Rob is a superhero he just saved me money with his honesty and superb customer service. If u need an oil change or any car service - check out this amazing shop! It'll be worth ur time!

Dareen N.

Source: YELP

10/03/2015

My car was towed to A+ on a Friday night. I left my keys in the drop box. I was hopeful they would have time on Saturday to look at my car but understood they likely were booked.
Naeem called me by 7:30am to inform me they had my car and asked some questions. I explained the electrical in my car went out and that the tow truck driver thought I needed a new starter. He informed they might not get to my car until Monday which I was ok with. Less than an hour Naeem called me back and they were working on my car. By 10:30am I was picking my car up! The guys at A+ diagnosed and solved the problem quickly and efficiently. I ended up not needing a new starter. My car charger blew the fuse to my starter! It has been several weeks and the problem hasn't returned.
Naeem is professional, courteous and provides excellent customer service. I have referred A+ to several people and will definitely be back for future car issues. Thank you Naeem and A+!

kim t.

Source: YELP

20/10/2015

I've taken my car twice and I absolutely love this place. The first time Naeem assisted me with getting my car's 45K maintenance done. I was offered a free Uber ride to work after dropping my car and then an Uber ride back in the afternoon to pick up the vehicle which was great as I didn't have to figure out how to get to and from the repair shop. Once the service was completed Naeem emailed me a checklist with details about my car and what they recommend be done in addition to the 45K maintenance items. Overall I great experience and completely hassle free.
Last week I took my car back in to get an alignment and Justin assisted me and once again I was offered a free Uber rider to and from work and Justin was just awesome to work with. I had scheduled my appointment online and had added a $25 off $100 or more but the wheel alignment came in just under that so I wasn't expecting to get the discount but Justin was nice enough to offer me $15 off anyways.
I've recommended this place to several friends already and I will be making sure to come back for all my car service needs.

AA A.

Source: YELP

05/05/2016

A+ Japanese Auto Repair deserves 5 STARS and more! I recommend them whenever the chance arises. Honest, knowledgeable, friendly, fair pricing, stellar customer service and workmanship. Everyone is great but I always call for Naeem Subedar because I know that whatever the need, he will handle it efficiently and professionally. Thank you A+ Japanese Auto Repair! :)

Penny T.

Source: YELP

22/12/2015

Just got done with getting my battery replaced. Some of the nicest people you will meet. Came out to my Toyota RAV4 crank with clickin no start. Could be battery or maybe starter. Called A+ to tell problem and the gentleman met me down the road where my vehicle was to inspect. Said before we go towing or anything let's test Battery. It started up and even though they are swamped with clients they took my truck over right then and there and replaced. Eric and Naeem were exceptional with customer service and quality of work. I will be taking my cars there exclusively. This is what you dream of in an auto repair business. Fair. Honest. And good quality work. Highly recommend.

shane b.

Source: YELP

25/09/2015

Excellent service. Dropped off my car and they gave me a ride back home. The place is VERY busy, but still they were incredibly responsive and always kept me updated. The fix ended up taking longer than expected, and they took care of me with rental. Highly recommended.

Joseph H.

Source: YELP

27/10/2015

1 word. Legit. Justin is a super nice guy. Would use again. Got an oil change and transmission flush. Old car. Gotta make sure she's taken care of. They helped me out with a ride situation. I got the yelp deal but forgot to apply it so they give me the refund of difference. Legit, amiright?

Jeff C.

Source: YELP

01/05/2016

Very competitive prices, timely work, and amazing customer service. Justin really takes care of his customers and makes you feel confident that your auto is going to be at top shape for the price range you expect. I have a Subaru, and will definitely come back again.

Evan P.

Source: YELP

09/11/2015

We were interested in a used MDX we found online and my wife brought it in to A+ for a pre-purchase inspection (we had a 10 day trial with the car). Naeem was our advisor and was extremely helpful. The car checked out nicely save a dirty air filter, which we had them replace. They emailed us a copy of the inspection report as well as pictures of the old filter. Since the inspection and the filter replacement occurred late in the day, Naeem offered to send an Uber for my wife first thing the next morning to take her to A+. Overall very satisfied with our experience here, most especially the customer service and staff.

Gnat B.

Source: YELP

10/02/2015

Adam S:
Business Owner
Hi James,
We are writing you today to kindly ask if you will please remove your Yelp review. We work really hard to be honest, transparent and a great shop for the community but we realize there can be some hiccups along the way. If there is anything we can do to make this situation better for you, please contact us. We thank you for your consideration.
Owners, Eric & Adam Sevim
650.595.2900
Dear Eric and Adam,
You are dishonest cheats and despicable business owners who take unfair advantage of your customers. I visited your shop one time too many and would never give you my business nor recommend your disservice to a blind monkey on a tricycle.
Sincerely yours,
James

James C.

Source: YELP

13/11/2015

They were very courteous and took the time to explain everything clearly ensuring I understood everything they were doing and why. The front office is very polite and organized. They have gone out of their way to make sure I was happy. After the initial quote they were looking for ways to save me money without compromising their work or safety. My coworkers and I have taken our vehicles here for several years and are very satisfied.

Kevin T.

Source: YELP

14/08/2015

My friend went there to get her rear breaklights replaced. They quoted her $700 for the job including the part. She went online and purchased the breaklights online for $100 and did the work herself which took her 1-2 hours...

Susan L.

Source: YELP

19/08/2015

Ok, can I give these guys another five stars?!
I was out of town when my family had car trouble. They were stranded in 100 degree heat on a Saturday afternoon. The situation was not pleasant.
Rob went above and beyond and showed up in person! (When does this ever happen?!?!). He calmed frayed nerves, tested the vehicle and had it towed. The guys at A+ then proceeded to diagnose a rare issue and helped me work with Toyota to get the warrantied parts replaced.
In short, this was amazing! Thank you so much, Rob. I truly appreciate all your efforts!

Bryan A.

Source: YELP

10/08/2015

Great customer service and fast turn around on jobs. First time visiting this place after reading all the 5-star Yelp reviews and I see why. I wish more auto shops were like these guys, honest with reasonable rates.

Vick S.

Source: YELP

14/08/2015

Just recently purchased a 1997 Toyota 4runner SR5 with 191,000 miles on it. Unfortunately after having the vehicle for less than a week I was hit with a trifecta of issues. My 4runner had a radiator leak, a rear axle leak and the dreaded failed head gasket. But with the help and advice from my service adviser Rob my truck was up and running smooth in no time. I would like to thank Rob & Justin for making this experience as least painful as possible. The professionalism and kindness that comes from this place is second to non. I will not be taking this truck anywhere else as long as I own it.

C. I.

Source: YELP

04/09/2015

Very good experience. Didn't waste any time waiting and pressing to sell their services. Told me straight of what I needed done and the best options for my budget. All professional staff. Glad I got my rotors and brakes replaced at A+.

Jack H.

Source: YELP

04/09/2015

Pricing is competitive, work is high, quality, and the customer service experience is unprecedented.
If you're looking for quality work alongside a 5 star customer service experience, A+ is the place to go!

Praveen L.

Source: YELP

20/01/2016

These guys are great. I started taking my 2010 Nissan Murano to them back in early 2015, when a routine trip to the dealer found a head gasket leak. That's bad! And my car had not even 90k miles on it yet. They wanted me to go ahead and fix it right then for $5,000. Second opinion please! I found these guys on Yelp and sure enough, they did see the leak but said it wasn't something I need to fix right now and we would keep an eye on it....plus I had not experienced any problems or symptoms. They also advised that it honestly would not be worth it to repair considering the amount of work it would be to drop the engine and replace and advised me replacing the car would work better. So we kept an eye on it until end of 2015, when the leak became more active. TIme to trade! I still have an older Honda my daughter uses so I will bring to them whenever I can until my 3 year free maintenance agreement expires on my new car :) Just had them replace the water pump and price was pretty reasonable. They realized would not be done in one day and set me right up with a rental car, super easy. Car was ready the next day. I also like that they will call an Uber for me to take me to work AND to pick me up to get back for my car. That has always been the hard part, getting back to pick up my car. These guys are super nice, very straightforward and will never try to push a service on you...plus, they send you pictures of the issues as they are fixing. Can't get more straightforward then that. Go see them, you'll be happy you did...and so will your car! :)

Rachel C.

Source: YELP

09/10/2015

It was my first time in the shop. Service was great and I'll be back there for sure. It's not getting 5 stars just because prices are quite compatible a Toyota dealer.

George M.

Source: YELP

05/02/2015

Highly recommended!
These guys are stellar. Fast, efficient, affordable.
I called with the problem of a slow leak from a screw stuck in the sidewall of my tire.
I spoke with Justin on the phone and re told me he would get two new tires in the next day and get me back on the road.
He advised me against just replacing the one tire and explained about how tired are like shoes and having one new tire and one old is like wearing two different shoes on your feet and would potentially lead to alignment problems.
A great family business and an unbelievably generous yelp deal ($50 for $100) sealed the deal.
As I was leaving, he knocked on the window and informed me that my rear tail light was out and had a guy fix it in less than 2 minutes and said he normally charged for that but that he'd let it slide this time.
Definitely want to bring my car back to these guys for a full inspection and possibly 2 more new tires to even it all out.
Thoroughly trusted them and they seem like they really take their work seriously for the safety of their customers not just to make a buck.
Thanks Justin! And thanks A+
5 stars!

Joey C.

Source: YELP

10/09/2015

A+ has worked on our 1998 Jeep Cherokee sport 3 times now. Each time I have worked with Justin and the experience has been very good because of a few important things he and the techs did well:
1) Pricing: Justin got me an assessment of the problem within the same day each time. His assessment was a list of the things that need to be fixed and can be fixed, and he explains them each that way. For each item he had a price which allowed me to choose how much work I want to do based on the amount I wanted to spend. Every time the amount I ended up paying was exactly the amount I expected to pay.
2) Listens: when I decided I didn't want to one repair out of a list of 20 he remembered exactly the ones I wanted to do and the ones I didn't. He listened to my needs for the car rather than telling me what needed to be fixed.
3) Personal attention: I needed the car the next day but got caught in a meeting and could not get to the shop by the time it closed. Justin remembered that I needed the car, waited around after close, called to check in with me, and arranged for me to get the car after hours.
4) Quality work: the fixes that have been made on my car when the issue was understood have solved the problem.

John C.

Source: YELP

10/04/2016

I have never had a better experience with an auto repair shop than I had with A+. Rob was extremely courteous, knowledgeable, and above all honest. I've dealt with a wide range of folks in the auto repair business, and it is clear that Rob and the rest of the team pride themselves on excellent customer service and satisfaction. I only wish I lived in the Bay Area -- A+ would be my go-to auto repair shop if I didn't live thousands of miles away!

James M.

Source: YELP

18/03/2016

I had a really bad experience. They overcharge everything. My car had noise coming from the hood and needed timing belt changed. I was quoted $400 for it + $100 for checking. When I checked RepairPal, the estimate was $200-$250 only. I called few other repair shop and they all quoted less than $250 and no checking fees. After I called thsi out to A+, they dropped the rate to $200 but I still had to pay $100 for checking so it costed me $300. If you are using their service, make sure to do the research otherwise they will over-charge you for sure.

Manish J.

Source: YELP

09/04/2016

We love A+ and have been receiving amazing service for more than a decade on several vehicles that we've owned. My son is now driving and we made sure that A+ inspected any vehicle he considered purchasing. The staff is always friendly & helpful...peace-of-mind, trust worthiness, and cars that hum...what more can you want!

Leah F.

Source: YELP

07/04/2016

Rob solved my braking problem with no problem. He was great walking me through all my options. Will be back again. Thanks Rob.

Ken A.

Source: YELP

25/11/2015

Sincere, quality work, reasonably priced, willing to work with you to find the best solution to fix your vehicle

Marc A.

Source: YELP

31/07/2015

Ok. I've left a review before and now it's time for another! I just had some TLC work done on my 2006 Dodge Ram. It was going to take a couple of days. Justin made it all work for me. I had a vehicle over the weekend and for my commute to work. Once again these guys made me feel like family. Great work for a fair price. I still have a few things to do on the truck, and I have no doubt I will be taken care of. Seriously, I trust A+ to take great care of me, my daughter and our vehicles! Best auto shop ever!!! Thanks Justin for all of your hard work!

Krista S.

Source: YELP

13/07/2015

I've been to A+ 3 times so far and all has been wonderful. Naeem is our service consultant and he is great. First time I've had a mechanic send me pictures of all the repairs that needs to be done, as well as tell the truth on what doesn't need to be done quite yet. After having bad experiences with mechanics, I have been wasting a lot of money going to the Acura dealer, and even have experienced the dealer breaking my car! I completely don't mind driving across the bay (I live in the Hayward hills) to come to this shop. Plus, I can get coffee, and a ride to Cal Trains so it's not a hassle.

Carrie C.

Source: YELP

15/09/2015

They are trustworthy and consistently do excellent work at reasonable prices. I've taken my car for oil changes and the customer service is excellent. I brought in my car to get the brakes checked out. Rob didn't find any problems with it but wanted to keep it an additional day just to make sure. When I went to pick my car up they credited me the $98 assessment fee since they couldn't find any problems with it! I was stunned. They didn't make money off the work they did that weekend but they definitely gained my loyalty. I recommend them to friends and family.

J M.

Source: YELP

19/02/2016

Brought my Toyota Sienna in for an oil service and Justin Mills, once again, provided exceptional service and advice on a few additional maintenance items that were needed. I will continue to be a loyal customer and refer A+ Japanese Auto Repair to others.

Shaun B.

Source: YELP

12/02/2016

Justin, our service advisor at A+ has been very helpful with service and repairs on our vehicles over the last few years. Recently, he went above and beyond by helping us to navigate an insurance claim after my husband's car was vandalized on Christmas Eve. Justin took care of the repairs, coordinated with the body shop and relentlessly followed up with the insurance company to ensure full payment. Thanks Justin!

Dulcy D.

Source: YELP

22/06/2015

Great service and extremely helpful. Informative and friendly, they were able to help me to search for a problem. Extremely amiable.

David C.

Source: YELP

22/07/2015

This place gets an A+ in my book. They were very communicative with everything. Naeem was very professional with the entire process. I would definitely recommend them to a friend or anyone looking for work to be done. Sidebar: I did know what was wrong with my car before going in. I told them what needed to be done. They completed it in a few days (I didn't need the car back right away) and gave me a call when it was ready. Huge plus when I dropped off my car, I needed a ride back home, they called me an uber at 9am on a Saturday morning. Excellent service here.

Daniel L.

Source: YELP

04/02/2016

I truly can't say enough about how great Justin is. Iv been bring my cars to him for years but this time around he went above and beyond. My car had to go into the dealers for recall work and he took it upon himself to keep track of progress. That meant 3 months of calling multiple times a week to keep up on things. When I finally got my car back and the dealership failed to secure my battery Justin not only took care of that but looked over everything else the dealership worked on to make sure it was done correctly and my car was safe for me to drive. I wouldn't trust anyone else with my cars.

Catherine S.

Source: YELP

16/01/2016

Excellent service. So nice. So friendly. Very experienced. Really great customer customer service. Really accommodating. Would highly recommend to all other people. Highly motivated and cares about others

Yushen Q.

Source: YELP

12/11/2015

I dropped my 07 Mazdaspeed 3 off here to have the dreaded VVT Actuator replacement done. A few hours after I dropped the car off, Naeem called me back to tell me that they couldn't do the repair, as it had to be done by a Mazda dealer. Not only did Naeem call the Mazda dealer to set up an appointment for me (and offer to drop my car off), they didn't charge me a dime for the rental loaner or the diagnostics performed on the car. I'll definitely be taking my Mazda back for regular oil changes and maintenance - it's nice to find a mechanic that values relationships and custom service over straight revenue.

Evan S.

Source: YELP

14/04/2016

I only have good things to say about A+ Japanese Auto Repair and Justin specifically. Back in February 2016 my 2012 Sonata Hybrid was making noises from the front wheel. I had a suspicion it was the wheel bearing. I called Hyundai Serramonte who said they couldn't take a look until a month later. Since I couldn't wait that long I searched on Yelp and found A+. Best experience I have ever had with an auto repair shop. I had the car towed to them and Justin took a look, recommended some items that needed to be fixed (tires, etc.). He then told me that the wheel bearing did need to be replaced and that he looked it up at it was under warranty (Wait, what!!! You want me to get it fixed for free instead of paying you? Okay, never had that happen before.) After A+ fixed the items they needed to fix they set up towing to Hyundai Serramonte. Hyundai looked at the car, tightened a bolt and said your car is fine; not the wheel bearing. Back to A+ where Justin checked to make sure it was indeed fixed, and of course it wasn't. Justin did all the back and forth with Hyundai, who by the way adamantly denied it needed to be fixed. After about two weeks of this, I told Justin I just wanted my car fixed and I would pay them to do it. He said of course they would fix it, but it wasn't right that I should have to pay for something under warranty. He told me to call Hyundai USA Consumer Affairs, which I did. They were basically useless also (won't go into details). I will say that when I told Justin they were not calling me back, he called over 50 times in one sitting until he finally go the person on the phone. Long story short after 30 long days of trying to get Hyundai to step up and fix it they finally did, begrudgingly. This would not have happened without Justin pushing me forward and pushing Hyundai to do the right thing. Try them out - I think once you do you won't look for another. Big thanks to Justin and the A+ team. You guys are great!!!!

Susan E.

Source: YELP

12/12/2014

Amazing experience. I don't recall a better one at an auto shop. Rob and the rest of the crew were extremely helpful and positive on the phone. When I got there, they sat me down, we spoke briefly and I was out the door ASAP with all the information I needed.
Rob then called after the diagnostics and patiently explained everything to me before emailing over all the information in line-item format. Very diligent with everything that they do, prices are great and the work was exceptional.
I'm glad my car broke down near their location. Otherwise, I may not have found my now go-to place for everything automotive.

Darren C.

Source: YELP

18/03/2016

A+ does good work and they are very efficient getting you in and out. However, they charge a $120 "inspection fee" right out of the gate. So expect to pay about $120 more than any other shop.

P H.

Source: YELP

16/05/2016

I've been coming to A+ Japanese Auto to service all our family cars (Nissan Murano and 2 Priuses) for over 2 years now. Based on my experience, this is a fantastic auto shop that knows what they're doing and can explain things to you in a way you can understand (especially if you don't know much about cars.) Impeccable customer service and truly go above and beyond in making sure their customers are taken care of. Very convenient, especially with their offer of providing an uber to/from your home or office. I have primarily worked with Rob, who is the ultimate professional and a true class act. He has never made me feel rushed and always taken his time to answer all my questions. He even provided me with valuable advice for the purchase of my next (Toyota certified pre-owned) vehicle. I have referred friends and co-workers to this auto shop and will continue to bring our family cars here as well.

L M.

Source: YELP

17/06/2015

Every time I leave this place, it just makes me want to get on here and write an even better review. You really feel that they care for you. I can't explain how phenomenal the service is. Saying that Justin is amazing is an understatement. His customer service skills are some of the best on the face of the planet. I am not kidding, if you want your car to be in the hands of genuine people who know exactly what they are doing, there is no other place to go. If I could give them a higher score than A+, then I would.

Zach D.

Source: YELP

22/11/2014

Had a great experience at A+. Needed to get two new tires and have them realigned before my trip down to SoCal. I gave A+ a call and Rob was super helpful and flexible, working around my schedule to make sure I not only got my car serviced on time, but also got a good deal on the tires!
Rob also did a great job making sure I knew what the costs would be up front - no additional surprises.
Will definitely be coming back for any future repairs on my car.

Eli B.

Source: YELP

20/08/2015

they are great on helping you whatever matter or concer you may have. They even provide an uber to my house back and for. They are not expensive at all and very reasonable price. Good service. Thanks to them I have my AC back in my car and I didn't have to waste to much money. Thank you guys.

Brenda H.

Source: YELP

22/11/2014

I was very impressed with the service u received at A+
I don't usually being my cars to independents fir my service needs, but when my car broke down on the wrong side of the bridge, where was I to go? Luckily for me, and my faithful auto, I find Justin Mills and A+ Automotive! I was treated with courtesy and professionalism from the moment they picked up the phone. The entire staff acted as if I was a long time valued customer ... what a change from my experiences at other shops.
And on top of all that, the speed at which they repaired my severely broken car far exceeded my expextations. I would highly recommend A+ for your service and repair needs. And when you call, ask for Justin. He won't steer you wrong!

Reed P.

Source: YELP

10/03/2015

When you have a problem with your car, it's not easy to find an honest and trustworthy auto repair shop. Sometimes you find a mechanic but you just feel like being business talked and so forth. Then I found A+ Japanese Auto Repair and met Justin. Even with the sad news of our car having a transmission failure, Justin went above and beyond of helping me and my family out. He provided options as well as recommendations on what to do. My family just recently bought another car and went back toback A+ for a diagnostic. Again Justin's excellent service was consistent. They found some minor problems but suggested it to be covered under the warranty. So, it's not all about the cost but helping and aiding people (just like me) to find out what's the most practical solution especially with a tight budget.
Justin and A+ --- you guys deserve more than the 5 stars! Keep up the good work :)

Paul U.

Source: YELP

24/01/2015

The entire team at A+ Japanese is awesome.
In particular, Justin has always gone above and beyond to take care of me for the services I've come in for. He's very professional in his phone updates when I've left my car overnight, and always follows-up afterward to make sure everything is in order. Justin has 100% earned my trust when it comes to maintenance recommendations - always explaining, never selling.
Trust is invaluable, but A+ also has other great things going for it - decent pricing, their ability to give me a ride home, and weekend hours that accommodate customers but still allow everyone who works there to actually go enjoy their weekend! No wonder everyone I've talked to seems to dig what they do.
As long as I live in the Bay Area, I'll be a customer for life. Thanks Justin and everyone at A+!

Hope W.

Source: YELP

18/08/2015

I am definitely a repeat customer now! From my initial oil change to my last minute needed repairs - everyone is very friendly, accommodating and professional. I've already passed out a few of Justin's business cards out :-) I highly and enthusiastically recommend the A+ Japanese Auto Repair Inc. team!

Alexus K.

Source: YELP

03/10/2015

This is the best place in the world for auto repair! I totally trust the mechanics there and have been taking my cars to them for 20 years. Recently they diagnosed an airbag flashing light as having to go to the dealer, and didn't charge me for the diagnostic. They send me home with Uber so I don't have to wait through 3 other people to get to their location, as I did with the dealer. They know me by name, and give me hugs at the end of the transaction. I have sent all my friends and family to them. I always have confidence that my car is in good shape, and I can trust it, since I am on the highway all the time. I am so glad to have them in my life!
Ros Carol

Rosalind C.

Source: YELP

04/02/2015

Rob Is The Superman!
He's A Straight Forward Guy
No Bs
No Digging Pockets
Tells You What He Highly Recommends
And His Team Will Get To It
iRECOMMEND this shop

David H.

Source: YELP

13/12/2014

My husband and I stumbled on this shop about a year ago when our car broke down. Our car needed it's engine replaced and while they weren't the best price quoted from the 6-7 shops we looked into, it was clear from very early on that their costumer service would be superior to their competitors. Since then, we've become loyal clients for everything related to our car.
Their repairs are timely and their staff is very communicative, eager and willing to answer any questions or concerns you may have about your car, their service, or parts.
Justin, our primary point of contact is friendly and professional, efficient, and considerate.
Growing up, I was taught that it's good to make friends with your butcher and your mechanic. In this case, we've definitely starting building a friendship with Justin and I look forward to being a loyal customer for years to come!

Alice P.

Source: YELP

12/01/2015

These guys have very good customer service approach and pleasant attitude. I was in the area looking to have a tire with a hole in it repaired, they took me in doing their best to help me and prove that they give their best customer service possible. They did a free glance of the car, found the tire is not replacable, and swapped to the spare all for free. I would give them 5 stars, but feel like I am biased because they gave me free service. I may upgrade to 5 stars if paying service gets the same or even better level of attention and ease.
One thing I note for sure is these independent shops usually you feel like they just want you in and out and hope not to see you again, but these guys really look like they want to make sure everyone is satsified with their services. If only I wasn't in the area I would consider using them as my non-dealer alternative for my car needs.

R M.

Source: YELP

16/05/2015

Great customer service! I got there and Justin help me with a big smile and guess what? For freeeeee! Something i would pay somewhere else. Big thanks you and see you soon

Abdoul Karim D.

Source: YELP

21/11/2014

The other weekend I had someone take a bat to my driver side window and then they decided to tear off my drive side view mirror as well. The window I was able to get fixed right away but the mirror had to wait (since it was found on a Sat). I checked yelp for close by businesses near my work and I found really great reviews with A+ Auto.
I am really glad that I checked yelp! So thank you reviewers for finding me a new auto body shop. I feel like now a days it is hard to find a good place to bring in your car that doesn't charge an arm and a leg. The prices were very reasonable and within my budget too (I have an 97 Toyota Camry so I didn't want to spend how much the car was bought for).
I worked with Rob and he is excellent! He shopped around for my mirror and gave me options. I like options! I also had some issues dealing with my tires and well I needed new tires because mine were so bad where I was basically a danger on the road. Rob told me truthfully what needed to be done and he also called around for tire prices and found me a nice deal! So within that 1 day they were able to fix my side view mirror (replacing the whole thing because the wiring was screwed up in my old one) and also putting on 4 brand new tires.
The thing that I liked more about coming here besides the awesome service and great job they did on my car is that Rob took the time to explain to me why my tires were so bad, what my problem areas are and what needed to be done now and what could wait. The other places I've been to would just do it . Rob drew me a diagram so I could visually see and know what he was talking about (its how I learn too so it was very helpful!). I was also provided pictures of my car which they emailed to me and Rob also explained why the pictures were taken. In addition, I was able to leave my car there for the whole day and not have to worry about how to get back to work/the auto shop because they had a shuttle service!
I talked to Eric on my way back to the shop and he was very nice and genuine and asked about my life which was nice and refreshing.
If you are in the area I would come here. Everyone there is nice, they take their time, they are honest and well it didn't just feel like a business transaction. I will come back here again. I am so happy to have found this gem!

Tina D.

Source: YELP

09/05/2015

I hate writing reviews but I was compelled to do so because my experience with Justin Mills was a very positive one - far exceeding my expectations. I took a used car in for inspection and Justin was accommodating, patient, and thorough with explaining everything.

cory l.

Source: YELP

31/03/2016

I bought a lemon of a used car, I did my duedilligence and got it looked at by a separate mechanic who said it checks out just has a leak in the power steering but that's not a big deal, so I bought the car. A day later the check engine light came on and I took it to A +. After several tests it turned out it needed a new transmission (and many other repairs). They called the auto broker for me to see if he would take the car back and if he would chip in for a transmission. I panicked and thought about trading the dud of a car in, Justin let me keep the car in the shop for over a week to think about what I wanted to do. Not only that, but he offered that if I chose to trade in the car (meaning A+ holds doesn't get my buisness of fixing it up) he would help me buy the right car and talk to the dealer if needed. He was willing to help me out even if it meant loosing buisness just because he wanted to do what was right in a bad situation. He probably spent over 2 hours of phone time with me and helped me fix the car at a reduced and cost with amaizing quality. Even when I got the car back he followed up with phone calls to make sure the car is working well.

A F.

Source: YELP

18/06/2015

found these guys via Angie's List. Highly recommended there, and I was impressed at their professionalism, turnaround time, and quality of work. Took my 2004 Subaru Impreza for significant service, and they did a great job.

Luke W.

Source: YELP

14/08/2015

This is a great repair shop. They are on top of keeping you up to date on progress and provide reliable estimates. They went above and beyond what I expected. As someone that works a lot on their own car, it was hard for me to have someone else work on it for me, however with my decreasing amount of free time, I can tell those not familiar they perform good quality work at a rate that is fair for the cost of the area.

Brent W.

Source: YELP

10/12/2015

This is how servicing and repair should be done. After inspection, you get a photo report with recommendations and accurate estimates, and you choose what to have done. Very professional, highly recommended.

Ant C.

Source: YELP

24/07/2015

Very professional and fast service with reasonable prices. They pay for Uber if needed.

Kaplich V.

Source: YELP

24/07/2015

Great as ever! The service is obviously excellent and reasonably priced; that apart they arranged Uber rides (not one but two) for me to get to work and back while the card was being serviced.

Krishna D.

Source: YELP

23/11/2014

Wow! So my car didn't start up on yesterday and I didn't know what to do.. my normal car repair place located in San Mateo is normally closed on Saturdays, so of course I went on yelp to find the closest most highly rated repair shop open... to my delight, I found A+, and my 2003 Honda Accord was happy I did.
I got to work with Justin, the most proactive, catering customer service advisor I have EVER had the pleasure with dealing with. If you are looking for a place to really take care of you, call A+. First of all, he had coordinated getting a tow truck out to my place to retrieve our car. Since yesterday was the first Saturday of Bay Area rain, there was a bit of a delay but none to the fault of A+.. Justin was continually checking in, calling to ensure the tow truck service had called me, was enroute, had picked up my car... etc. It was a customer service experience that I have never had!
Not only was A+ just a 10 minute walk from the San Carlos Caltrain station, pick-up was a breeze as well. I was able to use the yelp deal on my service and the price for the tow service & battery replacement was lower than I expected.. a win-win!
Don't hesitate to bring your car into A+, you won't be let down!

Lilian K.

Source: YELP

11/02/2015

Highly Recommended.
Justin and the team at A+ Rock. They were quick, reliable and honest. They kept me in the loop throughout the day and got my car back to me when they said they would. Great job guys.

Ryan H.

Source: YELP

31/12/2015

Rob and the team provided the best service and was very accommodating to my hectic schedule. Furthermore, he took the time to clearly explain to me what was wrong with my car and what they did to fix it. Thanks Rob!

Andrew C.

Source: YELP

08/01/2015

The staff was very friendly, I was in a bit of a hurry to get a used car i was thing of buying checked out and they were very accommodating. Justin was very friendly and helpful.
I will definitely return here for checkups and maintenance on my vehicles.

Mike F.

Source: YELP

15/10/2015

Brought my 00 Solara in and I am so happy. Car runs perfect now! Many thanks to Justin for all his help, he explained everything to perfection! Highly recommend A+! I shall always bring my car here! Thank you!

Lauren B.

Source: YELP

27/11/2013

My husband and I are "car people." While we don't race, we kinda wish we did, and we own at least one very race-able Evo X that occasionally needs to be babied.
Then there are the family haulers we still own and service because we have to. A+ handles them all with expert knowledge and way-above-average customer service.
For folks worried about estimates and overcharging (per some snarky critics below, who appear to be in the minority), let me say this. We've had only positive experiences with A+. Straight-up disclosure about problem areas, photos with the email explaining "what's needed," and "as promised" bills that squared 100% with the estimates provided.
We've dealt mostly with Gary Faules, and he's a delight. A car guy's car guy who treats women customers beautifully too. Never patronizing, he's a real gentleman. For automotive enthusiasts, fyi, Gary has some serious cred in North American racing circles which helps to pass the time if you're waiting for your car. It's fun talking with him about car technology, racing and the "community" of car people he's been a part of for years. (Full disclosure, I work in auto tech, so maybe this is more fun for me than other Yelpers).
A+ has a skilled crew, and will treat you right. They drive us home when needed. Today they filled the tires on my family hauler because - while moving it out front - they noticed the tire pressure light was on. No charge. :)
We stick with what works. A+ works. Big time.

Juliana C.

Source: YELP

01/09/2015

My car was towed to A+ Japanese after it died while I was driving on the freeway. Even without an appointment they were able to get my car repaired so quickly that I didn't need to figure out another way to get to work. They rock!! When I discovered that the radio and clock didn't work I went back and Rob was so gracious in showing me how to reset it. He is truly a Superman and a great guy!
Thanks A+ Japanese for helping me feel you have my back!!

Catherine M.

Source: YELP

25/02/2016

Great tire repair and service.

Cora S.

Source: YELP

05/05/2015

Great experience overall. Called a few places and they had best price for drive belt replacement, and its backed by a 2 year warranty. Can't beat that. Wonderful customer service. Justin went above and beyond. ;)

Dana B.

Source: YELP

27/12/2014

This the third body shop I've tried in San Carlos and I'll never try another. I've never had a shop tell me so many things i DIDN'T need to do, or explain so clearly the "must do's".
The experience is great (thanks, Rob) and the work is fast, but the #1 thing you notice from A+ is the washing away of that creepy feeling of "am I getting taken advantage of here?". We had to have an alternator replaced which they hustled to get back in the hands of my children's-chauffer-service-wife. Every charge was pre-approved and we were overwhelmed by the transparency of the service and the pricing.
While I hope to never see Rob again, if there's any way to love your body shop, then A+ is ready to woo you.

David V.

Source: YELP

18/06/2015

These guys were straight-forward and did a fantastic job. Very responsive as well.

Amit S.

Source: YELP

16/04/2015

These guys are amazing and always put the customer first. A few months back they did a bunch of front end work at a great price and in discovering some issues with struts I recently had put in at a tire place, worked with me and the other tire place to get the issue resolved. In addition, I called them the other day to see about having some transmission work done on my Nissan and instead of just doing the work and making a few bucks, Justin did some research, realized my transmission was still under warranty due to Nissan extending the warranties on their CVT's and then contacted a local Nissan dealer to see about getting the work done. My car is currently at Nissan having the transmission replaced under warranty. These guys have a customer for life.

Scott D.

Source: YELP

08/02/2016

I've lived in San Carlos since 1999, and have been taking my cars here since. They're helpful, polite, fast, and TRUSTWORTHY. I cannot say a single bad thing about A+! I personally work with Naeem who has always been exemplary. However, all of the A+ team is stellar (Rob, Steve, Justin, etc).

Jordan S.

Source: YELP

20/12/2014

A+ Japanese Auto repair has to be the most transparent and trustworthy maintenance service in the Bay Area. Your fear always as a consumer is that "am I being taking advantage of?" This is because the majority of folks like me do not know much about cars and maintenance.
I worked with Ron, and he did an amazing job educating me on the things that needed to be done to my car. The most impressive item was that I felt no pressure in making a decision to get items fixed. He gave me a timeline on how urgent it was and left it up for me to decide on when and how I wanted them addressed.
You definitely can be sure that you are not being taken to the cleaners when doing business with this shop. They are around to build long term relationships with their customers, not a quick sale!

Redd R.

Source: YELP

01/06/2015

I had previously brought my Acura MDX for minor services, and this time came for pretty major work. These guys know what they are doing, and deliver with great customer service. At one point we encountered a problem, but I felt they handled it fairly and added skin in the game.

Alex E.

Source: YELP

25/10/2014

Once again A+ saved the day by addressing a safety concern that had developed for my vehicle. I trust these folks to take great care of my ride and they come through every time.
You guys are awesome!

Matt E.

Source: YELP

28/06/2015

Well done service again. Consultor Justin is very knowledgeable with passion. I am happy to find a good car repair shop like this and strongly recommend to others.

HsiHung H.

Source: YELP

09/12/2014

Rob helped me out and he was super approachable and friendly. I called him the day before and asked for an appointment, and he gave me a quote and told me to come in the morning.
I came in to do the 5K / 6 months service for my car, and service was pretty quick (or at least quicker than I expected). I came in at 8am and they finished at 9am.
Also, he quoted me incorrectly and gave me a lower quote because he thought my car didn't take synthetic oil. However, he still charged me that same low quote and gave me synthetic oil anyways!
Great service overall.

Jessica K.

Source: YELP

10/11/2014

Short summary:
We had a superb experience with Justin for a pre-purchase inspection (PPI) on a used Lexus we were considering. Overall it was an incredibly smooth process. Justin was great at keeping us looped in on all the relevant details throughout the process.
Detailed summary:
Hubby called in Friday morning to make an appt for a prepurchase inspection (PPI). Justin was friendly and helpful, and we were able to get an appt for the same day.
The dealership drove our car there. When the car arrived, Justin called with an update and an estimated completion time. Two hours later, Justin called to walk me through all the results which were held confidential between us and A+. He also called the dealership to arrange for the car to be picked up.
In terms of the PPI:
They do an inspection prior to driving the car, then take the car for a spin, and then reinspect afterwards. In addition, if there are concerns, they fully document everything with photos.
In conclusion:
I couldn't have imagined a smoother process. Justin was very thorough and well-priced compared to other PPIs we've done in the past. And solid communication on top of that!

Denise L.

Source: YELP

26/09/2015

Had my vehicle alignment done here as a result of lowering my car. They were nice enough to accommodated adjusting my alignment to match the aftermarket recommended specs. Some shops will only align to factory settings, even with aftermarket parts installed, which defeats the purpose of adjusting the car to perform with modifications. Great customer service and offered to drive me to a coffee shop down the street. Great advice and recommendations. No pushy advisors nor offers for any unneeded services. Highly recommended.

Tou Y.

Source: YELP

20/01/2016

The customer service at the place is above and beyond - nice, fast, efficient, competent. The car service is the same. Special thanks to Rob for taking such good care of me and my car!

Diane J.

Source: YELP

19/01/2016

I went in thinking that my under engine cover would need to be replaced for my Prius (per the dealer). After Justin and his team looked at, they were able to repair the torn cover without needing to replace it which would have cost $$$. Within a couple hours, Justin gave me a call to let me know the status and inform me of the good news and I was back on the road! A+ Japanese is the place to go for honest service!

Jun Y.

Source: YELP

11/04/2015

After two other repair shops couldn't figure out why my car wouldn't start, I called A+. Justin answered the phone, and this began the greatest customer service experience I've ever had.
Justin asked me several questions to assess what the problem might be. He assured me that they'd spend as long as it would take to find out the problem. A+ has a partnership with the local Enterprise; vehicle rentals are half off. I paid $15/day for my rental!
The car stayed at A+ for about 8 days (all of the electrical was out, even after a new battery install), but Justin updated me every couple of days. The most valuable part of the entire experience was the clear and consistent communication. I will certainly go back to A+ for regular maintenance.

Sarah S.

Source: YELP

14/08/2014

Nothing terribly wrong with this place but nothing right either.
Brought my car in for an inspection and they came up with a list of maintenance needed well over $3000 and told me the list is in order of importance. Then he kept changing his mind in person and switching up what he though was the most important until it was extremely unclear what was imperative to fix asap and what could be fine to leave ( I have an old car so some things are not worth fixing).
I was also told the car was ready but ended up waiting 45 mins once I got there for them to finish up.
Took my car to another local mechanic and they told me exactly what I should fix and what I could leave. They quoted me waaaaaay less than A+ Japanese did and fewer things.
Plus, A+ said I needed to repair several expensive parts immediately for safety purposes that the second place said are totally fine!
I am not going back here. Too expensive and these guys are not helpful with making educated decisions on my car.

Justy G.

Source: YELP

09/04/2015

Its hard to a find a repair shop that you can trust wholeheartedly but this is it. They could have scammed me into paying more, but they were honest, upfront and kind enough to even not charge me for a minor part during the repair. Justin is great at treating customers well and would recommend him to anybody. Glad I have found my local go to repair shop...no more dealerships for me. Thanks guys.

Navid P.

Source: YELP

22/04/2015

Justin has serviced my vehicles for about 10 years now and he has always been extremely professional and honest. I couldn't be happier with having my vehicle serviced at A+ Japanese Auto Repair.
I highly recommend bringing your car here!

Sean S.

Source: YELP

19/09/2013

This place got the trick done....
Took care of my Damn Check Engine Light problem in my Mazda 3.
My light went on while driving to work and randomly I drove by this shop --- I was like "hey my car is Japanese!!" -- and gave them a quick call and within 10 minutes had my car at the shop and hooked up to their Diagnostic Machine... This same problem occurred last year and it cost me about $330 this year is cost me $430 ... But with inflation and this being the bay area the price was ok ..... Thankfully they had the Yelp Deal on their site you buy a $50 certificate for $100 in work ... so the total dropped to $380.... This place was quick and easy. The office staff is very nice and would return in a pinch (hopefully my car can avoid this place like the plague.)

Cord N.

Source: YELP

15/04/2015

We give A+ Japanese Auto Repair an A+, everyone there is friendly, especially Justin who has serviced us on two occasions and was GREAT! Justin offered us options on what was needed to be done on servicing and worked with us to complete what was needed, helping to keep the cost down to our budget.
GREAT JOB!
Maryann and Ron/Belmont

Maryann S.

Source: YELP

08/11/2014

I've used A+ Japanese Auto Repair twice now and both times it's been an exceptional experience. Both the customer interaction (Justin is AMAZING), and the quality of their service were fantastic.
Not only did they provide great prices, but just using the service was so easy.. they came and picked up my car from work, serviced it, and brought it back the same day. Not only that, but it was washed!
Best auto repair - and probably customer service - I have ever received.
-jason

Jason S.

Source: YELP

07/07/2015

Was purchasing a used vehicle and needed it inspected. The customer service is exceptional right from the beginning when we were scheduling an appointment online. The test was scheduled quickly and it was very comprehensive. Rob explained the troubled areas as well, very glad to have found A+ Japanese Auto Repair.

Liang Y.

Source: YELP

08/06/2015

We had been going to the dealer and have been looking for an independent who provided excellent service and good prices. We were happy with the service and prices at A+ Japanese Auto. We will be back.

Dee E.

Source: YELP

21/05/2015

Very good service! I spoke with Rob to set up an appointment for my transmission fluid exchange. I was looking to shift from going to a car dealer for service because they were just charging to much. The day of my appointment, I came in and sat down with Rob. He gave me details on the things that should be done and qouted me with a good price. They offered me to bring me to my house instead of staying and waiting. Overall, I like what I see so far. I am looking forward to working with Rob even further.

Niel P.

Source: YELP

02/07/2015

My first experience as a customer with A+ Japanese Auto Repair was just before the 2014 Holidays and I was very impressed with their customer service and grateful they did everything in their power to get my car serviced and repaired right before my road trip to southern California. I had to leave my car overnight and they provided a rental car!
I love that they will email you pictures of what they find that needs repair/replacement and their pricing for the service they provide seems reasonable to me for this area. When I call last minute trying to get my car repaired just before the holiday weekend, I appreciate their honesty if they are not able to complete the job in the limited time/schedule.
I have since taking my car for service and repairs this year and I am very happy with their service. I highly recommend them! Note: thus far, I have always worked with Rob.

Kit K.

Source: YELP

04/06/2015

I took my 2012 Acura TSX here for service yesterday. I needed a few simple maintenance items performed, and they quoted me about $30 less than the closest Acura dealership. I am not mechanically inclined and don't have a way of quantifying the quality of that work, but in terms of customer service the experience was excellent.
- the staff is very friendly. I worked with Rob
- they have a shuttle which will take you to nearby restaurants/coffee shops, since they don't have an on-site lounge. there is a starbucks about a mile away
- they found an additional minor issue while working on my car. rather than trying to upsell me service, they contacted the acura dealership, figured out my car was still under warranty, and gave me a contact to call there to complete the work. this is really A+!

Jordan O.

Source: YELP

25/03/2015

My car broke down on 280 South coming from San Francisco. My transmission started slipping and I was forced to pull over onto the shoulder on a Saturday morning. I did a quick yelp search for any repair facilities that can help me in my situation and A+ Japanese had the highest review.
I now know why they come highly recommended. I called A+ and Justin was the person that greeted me. I told him the current situation I was in and he was more than happy to help me. He set me up with a tow truck and tow it straight to the shop where it can be diagnosed.
When I got to the shop, he made me feel very comfortable and even offered me something to drink. He basically broke down what was going to happen with the diagnostic procedure and gave me plenty of options which was great because I didn't feel pressured to do anything I didn't want to. He was very educational and friendly.
Even though I ended up not fixing my car (R.I.P Acura TL), I would without a doubt bring my other cars there for service.
I noticed that some people left reviews about A+ charging way too much, and I wanted to put it out there that as someone who has work in the automotive industry (and I still do to this day) that YOU GET WHAT YOU PAY FOR. Some shops are willing to do it for cheap, but it doesn't mean it will be done better. It's only cheap if you get the repair done once, but if you have to shell out the money twice, it's no longer cheap.

Jimmy M.

Source: YELP

08/03/2015

Excellent repair shop for Japanese cars. After conveniently chatting on-line from their website with Naeem about replacing a cracked rear tail-light lens and a cracked rim, I thought the price was reasonable and had the work done. It took longer (the whole day) than I thought it would but we didn't need the car that day so that was OK. Additionally they buffed out a cloudy head-light lens at N/C.

Ed L.

Source: YELP

19/03/2015

Justin is the man! Seriously such great customer service. Whenever I'm angry about my car being broken I call Justin and he takes care of my car problems with a big smile. A+ Japanese has helped me with my Toyota Sequoia twice now. They are quick and affordable. I would recommend to anyone with a Japanese made vehicle.

Bayley B.

Source: YELP

13/03/2015

Friendly people, Eric who works there help me to fix my car and gave me good price. It was quick fix for me in 5 hours how they promised to me.They gave me free ride for my job with their courtesy shuttle. Other worker Adam took care of it. They work very professional and took care of the people too. Thank you Eric and Adam..

Ray R.

Source: YELP

20/04/2016

I had been reluctant to take my car in for a checkup since since I moved away from an auto shop I had been using for years. I wasn't sure if I'd find another shop that I could trust or had such good customer service. I decided to try A+ Japanese Auto Repair based on a friend's recommendation and was not disappointed. Their customer service, especially Rob was wonderful. The checkup was comprehensive and Rob took the time to explain the results. You could tell that Rob cares about helping you make informed decisions about your car. It's not just about the money. I appreciated that he breaks down the results into things that you can wait to fix and the things that you should fix as soon as possible. Even after I decided to wait to fix something, he offered a suggestion about what to buy if I decided to fix it myself. They were especially gracious to me when I forgot to call them back during office hours and had to get in touch an hour after closing to figure out how to pick up my car. I think I've found my go-to shop on the peninsula!

Jamie C.

Source: YELP

16/03/2015

Lives up to the "A+"
My mechanic friend recommended this repair shop. My hand-me-down Honda Accord was not up kept. The overdue required maintenance was done. I picked up my car the next day, turned the key and my Honda sounded better. The drive - smooth, WOW. YES, I felt a difference right away. Amazing!
Craftsmanship: five stars
Professional, honest: five stars
Price: five stars (researched and found reasonable)
Customer Service: five stars, exceeded my expectations! And shuttle service available.
Naeem kept me in the loop with the repairs and costs, no excessive suggestions. He is honest, friendly, and has the best customer service skills.
I recommend this auto repair shop to everyone. This place is A+, five stars.

lisa n.

Source: YELP

23/12/2014

Another easy transaction with A+!
I was stranded with a non-starting car. I was able to immediately get ahold of A+. They diagnosed my problem quickly and updated me on the status promptly. I was informed of the repair options, and felt no pressure in choosing the right one for me.
I will continue to bring all my vehicles here for repair.
THANKS GUYS!

K S.

Source: YELP

20/09/2015

I needed to have my brakes looked at and most likely replaced when my cousin recommended I go here. I called to make an appointment and Justin was able to take me in right away. everyone here is extremely kind and professional. They took care of my brakes right away and my car was ready within hours...SO quick! I will always bring my Toyota to these wonderful mechanics! Thank you for keeping the mechanics of my 4Runner in great condition!!

Cathy R.

Source: YELP

30/04/2015

Our car was making this loud weird noise. Based on Yelp reviews, my husband decided to try out this workshop. The estimate was given as 90$ to fix the problem. My husband agreed and dropped off the car. Later we got a call stating that the car isn't making any noise when they tested it. They also did some basic checks and everything was in place. So they dropped the car off at our home and did not charge us anything.

Pavithra R.

Source: YELP

28/05/2014

I noticed I had fluid leaking from my car and my starter was questionable. I decided to use A+ because of all the seemingly good reviews.
I took my car in and the service people were overly nice. Like suspiciously nice, trying to hard. It really bothered me. They weren't straight with the different options I had when taking the car in. They wanted to charge me $150 to look over the car.
The other option was 2 separate charges per item I wanted them to look at which ended up being more. I felt like I had to pull all of that information out of them I wasn't presented with options I was only told about the $150.00 look over.
I decided the $150 was wise and to my surprise they came back with an insane quote of $4,000 worth of repairs!!
After freaking out a bit on the cost I assessed the 1 thing that needed to be fixed which was the water pump. When I turned down the other repairs I felt like fear tactics were used on me to get me to repair more with them. For example my airbag light was coming on, they told me if it was on and I had a collision the air bag would not deploy, and just said they wanted to make sure I was "safe"
I allowed them to fix the water pump and the hoses that attach to it. They provided me with a rental car for 1/2 a day a no charge which I thought was the one nice thing out of this transaction.
I picked up the car the next day and drove it home. When it got chillier that night i tried to turn the heat on and noticed that they didn't finish the water pump install job properly and broke the heater.
Frustrated I had to take the car back the next morning. They forgot the bleed the hoses and tried to blame it on something I did while driving around in it, not taking ownership for their mistake.
They fixed it I picked it up and would never go back. I don't recommend this place to anyone. Some of the things In the $4,000 list were also on other peoples list. I overheard other sales men telling someone on the other end of the phone the exact same thing mine told me in terms of what needed to be repaired. BEWARE. Don't get taken advantage of no matter how nice they appear to be.
Update** After writing this review and being the top (most recent review) they moved mine down to second and bumped up the latest positive review to try and hide the fact someone who came more recently was unsatisfied. Very weird.

K K.

Source: YELP

15/12/2015

Great service, took me right away, found and fixed the problem and had car back by 2pm after dropping off at 9am. They even arranged a ride to come pick up the car. Excellent experience dealing with A+ Japanese Auto.

Tena L.

Source: YELP

29/07/2014

Ok I drive for Uber and LYFT , I had a computer issue and an AC problem. When I called this place on Monday morning I explained how urgent I needed My car back. I explained why I needed it and was assured it would not be a problem. They took my car in right away and dropped me off. They took pictures of the problem with my car and emailed me on time.
So what's the problem? We'll I was having Tranny and AC problems , one problem was a $250 part and the AC problem was the compressor. I told the service writer that the compressor wasn't coming on. He suggested.we recharge the system??? The compressor won't come on I said that won't work. And then the part for the Tranny was a " special order". Which meant that Acura Redwood City didn't have the part so I have to wait for them to get it... OLD SCHOOL MECHANIC BULLSHIT..... I mean there's only like 15 Acura Dealerships around not to mention aftermarket parts, the Service writer does it OLD SCHOOL . Clearly they get a SWEETHEART Deal on parts thru Acura Redwood City. Which means my car and Ass have to wait? Whatever .
I have since found out that , that might not even be the problem at all. Guess this particular Code is a bit misleading, and that code is just an area to start looking. Also asked for rebuilt A/C Compressor, was told the failure rate is 30%. Also have found out since that's not even a true statement. For my money I want Acura Experts to be Acura experts. I was blown away at the lack of knowledge displayed by all involved . How exactly does an Acura Expert not notice an A/C Compressor not coming on? How do you throw a part into a Car but not know for sure that's even going to resolve the issue? And why not explain like EVERYONE did in great detail of what the problem is??
I'm not telling you not to get work done their, But for an Expert Place I just see a lot of Old a School Mechanic Crap. Parts for an Acura on" Special Order"? Never heard of that, and I promise I'll find it at at least 3 dealerships this afternoon. Refusal to check for parts other places , misleading about parts, and taking 24 hours to come up with a blown out A/C Compressor is well.........Unexceptable...

The San Mateo K.

Source: YELP

18/09/2015

Great quality and customer service from Justin. Thanks

Andrew M.

Source: YELP

04/02/2015

I did not have a good experience at A++ Auto, I was over quoted for repairs that I'm sure I can get cheaper elsewhere.

Felicia R.

Source: YELP

08/06/2015

I was taken to A+ by AAA after my 03 Civic engine died and needed to be completely replaced. Rob originally quoted me $4600, and when I checked around I found another place that could do it for $2600. Rob seemed to genuinely care about my and my car's well-being, giving me a list of things to make sure were taken care of by the other shop, and even calling me later to ask how it went at the other shop (it went perfectly). So in summary, my experience at A+ was great, I just don't understand why they are so expensive.

Sarah A.

Source: YELP

06/12/2015

To say A+ went above and beyond would do them a great disservice, Rob took on my unusual hybrid car needs after several other mechanics flat out refused the challenge. Rob sourced parts, brought in outside expertise and kept in contact with me during the entire process. He was professional and human throughout. This is a man and business you can trust, a rare quality in the car repair world. Needless to say A+ has earned a customer for life, and I can't recommend them enough. Thank you Rob and the whole A+ team!

Whit F.

Source: YELP

01/09/2015

A picturesque Monday morning, headed to SFO on 280 for business travel when BAM, sniff sniff - what's that smoky smell? Gears not engaging on the Murano and uh-oh I know what this means...the flawed CVT transmission design strikes again. I log onto Yelp to find the closest Japanese auto repair with good ratings and was lucky enough to find A+ Japanese Auto Repair. I dealt with Rob, who was professional and courteous, exhibiting a level of customer service not seen in decades in an auto repair shop. He coordinated receiving my Murano from AAA while I made my way to SFO to catch the next flight out for a few days. During that time we had numerous conversations about the cost of the repair versus scrapping the car ('03 with 182k odo) and after examining the car fully gave me an honest opinion on the cost versus longevity of the vehicle - all without trying to upsell the repair. It was an easy decision to scrap the vehicle due to the cost versus value, and Rob helped me feel at ease with the decision. He also helped coordinate the transfer to the charity donation. I couldn't recommend them more and should I need repair services in the future I will definitely be returning.

Brendan L.

Source: YELP

14/09/2015

I went to this place to find out why my power steering was leaking. I stated that I couldn't afford a major repair and was hoping it would be something minor. My car had already been diagnosed to get the codes for the lights that were on the dash so I didn't need them to tell me what the codes were. However they did it anyway and called it a "Check engine light inpection" for which they charged me $148 They also charged me $98.43 ($112.59 minus Yelp $40.00 off deal) for a "Minor Service" which I was unclear about at the time they suckered me into it. Basically their "Minor Service" is a really expensive oil change. So the total I was charged, $250.29, was to tell me something I already knew and change my oil. Now here is the icing on the cake, they told me that the problem with my power steering was the "Steering Rack" the part I was told was $915.44 and the total to repair it was $1635.44 which included a necessary wheel alignment. They also took the liberty of inspecting my entire car which they concluded needed many more repairs and gave me an estimate of $9573.36 WHAT????? What part of "I CAN'T AFFORD A MAJOR REPAIR" stumped you?? I never asked them to look at anything else. Okay here's the punchline, I left and took my car to an honest mechanic who said my power steering rack was fine and that I had a power steering hose that was leaking. The part cost me $90 and my car has not had a leak since. I kept A+ Japanese Auto Repairs extensive list of problems so that I can post more results of going elsewhere for the repairs. Maybe if they would have focused on the power steering problem instead of trying to milk me for additional repairs they might not have MISDIAGNOSED it. I will never go back!!!!

Sherry H.

Source: YELP

22/02/2015

I have been working with Justin from a+ for a long time and I've always had a great experience when I need urgent or scheduled repairs on my Chevy Tahoe. The pick up and delivery service is very convenient and even if I need a rental they will make sure to coordinate everything quickly. I would definitely recommend A+ for your car needs and ask for Justin, he's great!

Margaret S.

Source: YELP

03/09/2014

One of the toughest things to find in life is a mechanic you can trust. Justin isn't the actual mechanic, but he's the front of the house guy that keeps my 2004 Nissan running perfectly.
I DO RECOMMEND GIVING THEM A TRY!
Before you need something big maybe just go in for an oil change to feel them out.
My smog emissions were very low and the smog guy told me my mechanic was doing a good job. That's all I need to know. I don't really want this to sound like a commercial, but I'm very grateful for the service, recommendations and professionalism. Good guys all around.

Bill S.

Source: YELP

15/04/2015

Had my Mazda serviced at A+ again. The checkin process was outstanding; I was in and out in 5 minutes. The maintenance was routine and there weren't really anything broken with the car. The staff is still very polite and helpful.
The only thing I wish they would do is to provide an area for customers to wait for rides or for their cars. There really is no place to sit currently.

richard k.

Source: YELP

02/09/2015

I had an emergency arise with my son's car - bad (really bad) brake situation. I called A+ in the morning and Naeem was able to fit me in and get everything taken care of in the same day. While it was there, they gave the car a quick once-over. I was particularly pleased that they did not try to sell me a lot of unnecessary servicing. A+ was fast, delivered what they said they would on-time, and for a fair price. Naeem was friendly and very professional. Spectacular customer service!

Lani S.

Source: YELP

06/03/2015

We bring both of our cars to this place for many years. These guys are nothing but professional and taking a good care of our cars and us. Thank you, Justin, for going far and beyond to help my family during last 2 days. Despite your and your team over busy schedule, you were able to provide so needed emergency help when we needed it!
Thank you again!

Lucy V.

Source: YELP

20/02/2015

Just an update, still a great auto shop that is completely trustworthy!
We're still taking our '02 Accord there (200k+ miles) and have added an '03 Toyota Camry to our car family too.
We primarily deal with Justin now and it's very obvious that he cares about our cars and our safety/well-being. He's always honest about our car situation and genuinely supports us in repair decisions.
Recently, Justin's had to see us on several occasions over the past few months. Our car randomly won't start sometimes but we haven't been able to pinpoint the cause. Instead of turning us away and insisting there is no problem, Justin and his team have continued to search for the root of the issue repeatedly.
He never makes us feel inferior and always explains and re-explains technical explanations to make sure I feel comfortable.
And again, apart from quality service, their best feature is their role as car advisors.
Their ability to prioritize car repairs set them apart. They'll call it like they see it and let you make the final decision.

Erica R.

Source: YELP

25/11/2015

Was in the middle of a terrible experience at Town Mazda and these guys really bailed me out. Did a radiator replacement on my 2010 Mazda 6 for less than half of what the dealer was trying to charge me for in one day. Communication was really great with good updates on status. Bill came in exactly what they said. Can't say enough good things about how Justin Mills and A+ Japanese took care of me and my car.

Rob M.

Source: YELP

26/07/2014

Brought my Lexus IS here for service recently after wanting to see if I could get a better price on repairs that were pricey at the dealership service department. I know this was a locally owned business and thought it would be nice to support a home grown place.
Called on a Friday afternoon to request a quote on replacing my water pump and rear brakes. I was told they could fit me in on Monday morning and so brought my car in first thing. The service advisor that I worked with was very attentive. He suggested services in addition to what I originally brought my car in for which I declined. My car needed to be kept overnight and they arranged a rental car for me and also picked up the bill. They used Lexus brand parts and guaranteed their work for 2 years. When I picked up my car, I noticed that it was detailed. The overall price for the service was quite good and fair compared to the dealership.

MAP W.

Source: YELP

24/02/2015

My service manager was Justin- fast, friendly, and accommodating service with no BS. Repaired my immediate problems on a 2003 4Runner, and without pressure let me know what I should handle next. Highly recommended.

Kevin T.

Source: YELP

19/05/2015

Sure these guys do thorough work; however, they will try to sell you repairs you don't need. Be careful! I went in for a big repair and they told me I needed an oil change. They even sent me a picture of how clean the oil was. There was less than 1000 miles on the oil. I lost trust in A+ Japanese. When I questioned their proposal, discussed the condition of the oil and physically inspected the oil on the dip stick with their expert they said they would follow up with me the next day. I never heard back. Thanks for the free car wash, $4000 job on car.

Arcangelo I.

Source: YELP

02/07/2015

Super amazing service. Got me in last minute , arranged to fix a friends broken glass on that a competitor said would take a week to replace. Called an Uber to get me to work!

Aaron K.

Source: YELP

04/04/2014

I'm prefacing this review by saying that I am a long time customer of this auto shop, but after today, no longer. I've had multiple vehicles serviced here for years, and it saddens me to have write this review.
Today I took my wife's car in for a minor service. As a result of the inspection done for that service, it was determined that the bushings in the front lower arms could use replacing. However, rather than offering to replace the bushings, I was instead quoted a $1300 dollar replacement of the control arms, which also happened to include the bushings in question. I asked about replacing just the bushings, and was told that would be more labor intensive, and wasn't something they would do. Huh????
In a matter of minutes, I was able to research the parts in question, as well as call a few other reputable shops, all of which said that replacing the entire lower arms made no sense if the bushings themselves could be replaced. I either case, the control arms had to be removed. The kicker...bushings are somewhere in the neighborhood of $15-40 dollars a piece (times 2), whereas the lower arms are approx $300 a piece. Now this was starting to make sense, and infuriated me further.
I ended up refusing the additional "service" and explained that paying $1300 to replace the arms made no sense without evidence of them being damaged, when I could pay significantly less to just have another shop do the bushings. I was then told by the service consultant (who was a polite guy), that they only did the full replacement so they could offer a warranty, and that if I could find it cheaper somewhere else, I was free to take my vehicle there! LOL Some way to treat a long time customer. :(
I cancelled my appointment for my other vehicle the next day, and won't be going back again unless ownership can help me make some sense of this nonsense. I've spent a LOT of money here over the years, and have really enjoyed the services that this shops offers, but today's experience has me questioning whether I've overpaid for everything else. :(

Erin P.

Source: YELP

31/03/2015

A+ Japanese Auto Repair is great ;-). I went in for my 15k mile service for my 2013 Impreza Sport. 25% of the dealer price. Great value. What more can I ask for?
In addition, I was having oil consumption problems. They told me my car was still under warranty and should go to a Subaru dealer to check it out. Serramonte Subaru did a 1200 mile oil consumption check on my car. Voila, my car was burning oil and now I'm going to get a new engine. Thanks A+ Japanese. You're the greatest

D J.

Source: YELP

16/01/2015

These folks know their stuff and run a great shop. Rob had a smile in his voice every time we spoke. He took his time with me to make sure I was comfortable with their process. I brought my mother in laws 16 yr old Toyota Camry in for a tune up as a surprise for her. I'm not sure it had ever been tuned up. Rob did a great job identifying any and all issues, sent me pictures sony could see things myself and helped me prioritize them - including all safety items. A+ Japanese Auto was fantastic to deal with. Very reasonably priced AND they offer 24 mo. Guarantee on all their work! Highly recommended!!!

Mike M.

Source: YELP

16/03/2015

1. Knowledgable about automobiles, and explain everything to dummies like myself.
2. Ample Appointments.
3. Quick service.
4. Very polite and friendly staff.
5. Don't try to sell you things, you don't need. I tried to have them do more so I could use a coupon, but the tech declined and said nothing further was needed. Gave me the remainder of the amount as credit for next time!!!

Rubal S.

Source: YELP

10/01/2015

This review is a bit overdue, but better late than never! Rob and team were great and prompt in making sure my car was fixed and ready to go within a matter of hours. They were exceptionally busy on the particular day I went in, but managed to fix the problem and get the car back to me on the same day. Rob was great with following up and just checking to make sure everything was running smoothly. Highly recommended!

Karen P.

Source: YELP

14/05/2015

Great Service! Brought my '09 WRX in for tune up and they were the right place. Amazing service, and Naeem kept up to speed on the status of my vehicle.They did not recommend any unnecessary work and even sent photos of the items they inspected. I would absolutely recommend them to anyone!

Alicia B.

Source: YELP

26/09/2014

Rod is the person you look for. Great service honest and he will try he best to help you.

V L.

Source: YELP

10/03/2014

A VERY bad PLACE to get your car fixed.
I am certain that all reviews are FIXED.
You pay for full labor and they take short cuts in repair and also break parts in your car.
I warn everyone do not go here.
Also my real review may be changed by Yelp to protect them , but do not be fooled.
Just look at shop how dirty and disorganized. Employees always smoking outside on your time.
Also do not leave valubles in car cause they will turn up missing.

Bennett G.

Source: YELP

01/08/2015

Justin was great! He recommended the route that would save me money rather than screw me over and pay for what's not needed. Very honest and appreciated Justin. They were very fast in fixing the car too. Told them I get off late and I was still able to pick up the car! Great service in my opinion.

Antonio G.

Source: YELP

18/04/2014

They have very friendly and nice staff, service was good, even with shuttle and free coffee and drink, but not as professional as I would hope them to be because I literally don't know much about cars and you could imagine how I felt when i went there for an oil change, and they gave me a 4 digit quote for repair.
So they told me I needed to replace a lot stuff and boom, here is the quote. I literally felt that I was being ripped off. Of course I didn't fix it and found cheaper alternative. (not that the cheaper alternative would do a better job)
What I was most upset about this place is, they could've told me to fix the priorities from the long list they gave me. Since I had no idea what they were, at least they could explain to me what's most important to fix at this moment, and the rest I could replace them one by one. But they didn't. It just felt like they were reaching for my pocket and want to make money.
It's just the way how they approach to customers and with this experience, I would not recommend this place.
btw, for the oil change, they rotate the tires and/or measured tire pressure. I don't know why, but the tire pressure was way off, and I had to go to a tire shop to get them right the next day. (I literally had to go, no kidding) so...

Binjina J.

Source: YELP

25/10/2015

Great friendly service with a convenient inclusive shuttle service (Uber) to and from the shop while you wait on your car.

Janet L.

Source: YELP

26/07/2015

A+ Japanese Auto is a great place to have your car serviced. Great customer service and they care about providing great service. Justin Miles is time and again a great service intake provider. He makes sure he explains very well the issue with your car and is also great making sure to give you updates during the time your care is with them. Thank you Justin and everyone else who services my car.

Joan K.

Source: YELP

21/07/2014

I have a 2012 Chevy Sonic LTZ hatchback and it was in need of a routine oil change. I saw the reviews on A+ and decided to check it out.
I made an appointment for 730am and I was a little late because I underestimated the traffic from Daly City. They took me right away and were very friendly in welcoming me.
Naeem helped me and took care of everything. He explained the oil change and everything that is included. He answered my every little question and did not appear annoyed. I asked about doing a tune up because I drove my car to South Lake Tahoe in June and I plan to drive it there again in August. I explained that my main concern is SAFETY. He said it's a good idea, but that the car probably does not need it. I must have made a worried face because he said that if I want it done then they can do it. He explained what is included in the tune-up and how it all works.
I needed to get to work in San Mateo, so I was shuttled out and the driver/mechanic was really professional and friendly. They also picked me up when my car was ready which was around 12pm.
I was sent an email with pictures and they explained that an axel is leaking a little, but that they cleaned it up and should be good to go. They also send a picture of a dirty engine filter. They cleaned it up and suggest that I change it next time and that it's relatively cheap.
Naeem explained everything that was done on my car from the brakes to the fluids. The car is in great condition, which is a breath of fresh air! They charged 148$ for the tune up and oil change. I am a happy customer and even though it is out of my way, I will be back! He did not try to sell me anything and he was very knowledgeable.

Natali R.

Source: YELP

13/12/2014

They fit me in last minute. They were very very courteous and polite the whole time. They gave me a good deal and it was good service. I would highly recommend coming here.

Amanda H.

Source: YELP

17/12/2014

This place is so great! I came in yesterday in a rush with a flat tire and Rob helped me right away. He was extremely courteous and friendly and even cut me a great deal. I got my car back within 40 minutes and they even changed my rear brake bulbs for free. I will definitely be coming back here for all my car troubles!!

Mariam A.

Source: YELP

17/03/2015

My car needed an oil change and A+ Japanese did a good job. The guys in the office and on the phones are super friendly and easy to talk to. They drove me to Starbucks a few blocks south while I waited and called before they came to pick me up when it was done. I would not hesitate to return here the next time I need service. Thanks!

J C.

Source: YELP

13/03/2015

Had a brake sensor pop on, eric and team delivered again, quick efficient service, rob provided great customer care.

Don T.

Source: YELP

09/04/2015

When they were finished with the car they dropped my keys in my mailbox because I couldn't get there on time. Great service!

Dan S.

Source: YELP

29/07/2015

Very professional, honest, and quick to help me diagnose a road noise problem! They also have a shuttle service! Highly recommend these guys from someone who's extra careful of selecting the right auto repair shop.

Phil F.

Source: YELP

06/08/2014

I have never been to a better or more honest shop. Eric and Adam (the owner / brothers) have continously maintained this shop, the mechanics and the front staff at the highest level. Latest kudos, after doing an engine replacement on my Turbo Subaru 2 years ago at 140K miles, I started having a sound at low RPMs, A+ investigated and found it to be a tensioning pulley that had a broken bolt...they have to do a lot of labor to get it all out and replaced. All at no cost under warranty of the engine replace.
I have often considered buying a BMW or an Audi...but one of the main reasons I keep buying Japanese cars is so I can have them worked on at A+
Thanks Eric and Adam!

Alec L.

Source: YELP

25/06/2015

Very courteous staff. Justin dealt with me from Day 1. Very impressed with the Professionalism on display, Thank you!!!

Troy W.

Source: YELP

03/06/2014

Courteous service, honest service advisors and reasonable prices.
Naeem is friendly and honest guy, never tried to sell me anything that wasn't needed. His communication was top notch and I knew exactly when all the services would be complete. They even washed my car after the service and topped off my oil because they noticed it was low. A nice touch. Thanks again!

Ho C.

Source: YELP

17/01/2016

First, I'll start by saying that I rarely write reviews, but it was important that I take time to write this one. I contacted A+ to take advantage of the Winter special (oil change, tire rotation, free wiper blades,etc.). They picked up my car from my job, (Love this perk)!! Justin contacted me later to advise that my tires were pretty bad and front brakes /rotors were also not in the best shape for my commute. Now, I've done business with these guys before and I can honestly say, I feel that they are not ones to BS you! Long story short, Justin took absolute great care of me. He was able to get me the best pricing for the work needed. He provided great service and also answered all the questions I had about the work. They even provided me with a loaner car since my car was there overnight! Great service, great guys, an overall great experience! Thanks again A+ Japanese! Hopefully I won't see you anytime soon, Lol, but if I do, I know I'll get Grade A service.

Mechal T.

Source: YELP

17/03/2015

Another great service from A+! This time for our Mazda5. Someone had hit our car (without us in it thankfully!) and broken a taillight and damaged the back bumper/side panel. It was fixed up quickly and under the estimate. Justin makes us feel like family -- takes care of us, not just the car. Thank you!

Jennifer S.

Source: YELP

14/08/2014

Let me start by saying I used to always work on my own cars before I moved to the bay area so I am always critical of my mechanic's value and service.I live up in the city and usually bring my car to another shop, but last week my ignition lock cylinder broke on me while I was at work in belmont. A friend of mine recommended me to the shop and i really didnt have a choice so I brought my 96' jeep in for repair.
Justin did an excellent job of explaining to me how thier mechanic found out that my ignition switch also needed to be replaced which is what caused my lock cylinder to brake for the second time in one year.
Basically they fixed the problem instead of patching up the symptoms. That equals savings for me in the long run. On top of that they cleaned my car and filled it up with gas because it was low. All that for no extra charge!
I will be back to their shop the next time my car needs service. Thanks Justin and A+ Japanese auto mechanic!

Colin S.

Source: YELP

16/02/2015

A+ comes through for me again! Recently on a Saturday morning I was out running errands, I get into my car and my car will not start. I call Rob in a panic because I cannot live without my car. He has me try a few things to troubleshoot what was going on, still would no start. Here it is Saturday morning; they are thank God open but only half day. Rob immediacy sends someone to pick me up, thankfully, I was in San Carlos and close, has the driver take me home as he arranges to have my car towed to their shop. He quickly determines I need a new starter, has someone from his shop run over to Fremont to pick one up and has my car running by the time they closed. Awesome service, Rob and his crew saved the day! Thank you all for getting my car back to me within hours.

Edith M.

Source: YELP

31/12/2013

Quality work. Fantastic Customer Service. Tremendous Value.
My wife and I have been taking our cars here for many years and we have been very happy with the quality of their work, the fantastic customer service, and the value of their pro-active preventative maintenance on our cars.
We have Japanese cars -- an '06 IS350, a '96 LX450, a '07 Camry Hybrid, and now a '12 Highlander Limited -- and they service each and every one of our cars. As you can imagine, we have a rather large statistical sample of experience with this shop.
A quick differentiating moment worth sharing that captures the "WOW" culture at the shop... one time I needed a minor part (a screw) for the roof rack on my '96 LX450. My family was just about to head up the mountain for a ski trip in Tahoe and I realized my rook rack was missing a screw to hold the bar in-place. Eric, one of the Owners who coincidentally owns a '96 'Cruiser himself, offered me the screw directly from the rack on his car!
Another time, the mechanism for the passenger seat in my LX broke and, after seeing how expensive it would be to replace it, Rob researched and found a used replacement part from a nearby salvage yard which saved me a significant amount of money. A few years later, the seat is still working just fine. Our other cars are later model cars and A+ handles all the routine scheduled maintenance without issue.
Yes, there have been times when they have recommended additional maintenance -- especially for my older '96 LX -- but we actually appreciate that they do this and especially the manner in which they do it. They will let us know whether certain things are imperative for safety while others could be monitored and addressed in the future. One of the items, the Birfield joints on my LX, I decided to defer and the joints ended up leaking a significant amount of grease two years later. When this happened, A+ came and picked up my car right away just before I left on an international trip. Once the repair was completed, they returned the car back to my home and dropped the keys in the mail slot.
Lastly, my wife and I are both busy professionals and we highly value their constant communication, emailed pictures, and their pick-up/drop-off service. It is a huge time-saver for us and we can't imagine having it any other way. While I know others may not need or appreciate these extra service items, or may only want to find the cheapest repair available, we are OK with paying a slight premium for quality work and service. That is, cost is only an issue in the absence of value... and A+ delivers tremendous value for their customers.

Michael M.

Source: YELP

20/05/2015

VERY SERVICE ORIENTED. My Prius needed a regular service so I brought it in to A+ Japanese because they had good reviews on Nextdoor Woodside. Justin, my service tech went above and beyond by having my car actually ready when promised and even found a repair that was covered under warranty. He took care of it all and gave me daily updates. They are great and would highly recommend. You will not be dissapointed!

Nan M.

Source: YELP

13/03/2015

Justin at A+ is absolutely awesome. Period. I've been using these guys for about 5 years now and I always end up coming back for their fantastic customer service. They always have a courtesy driver there for me no matter if I'm picking up or dropping off my car. Rarely are you ever waiting for hours (or even minutes) to get assistance. Justin and Ron always will go the extra mile to help me out. Price is competitive ( but a little high, just like everyone else in the Bay) but well worth it, especially if you are getting a lot of work done.
They really shine at explaining what the issue is and how they plan on fixing it (in my experience as a female engineer, mechanics who are respectful, receptive and informative are rare) Just be sure you ask for Justin!

J C.

Source: YELP

10/03/2015

There is no better place for car repair than A+. The knowledge, service, communication, friendliness and smiles are what makes this shop truly an A+ place. The team will do anything in their power to help diagnose and fix any problem your vehicle may have. Being someone who did not know a whole lot about cars, they taught me so much in ways that weren't just spoken in car mumbo-jumbo, which made it much easier for me to understand what was happening to my car, and how they were going to fix it. Having that understanding of what was going on, just makes you much more confident in the people helping fix and solve the problem, and doesn't make you feel like you are getting screwed over by another repair shop. A+ are the honest fellows and gals. I wouldn't go anywhere else. Thank you!
- a Forever client

Jasmine S.

Source: YELP

10/03/2015

Totally, totally, unexpectedly awesome!
I brought my Nissan Murano here when the engine light came on. I also had some regular maintenance and wanted a new key cut (its got a chip in it and can't just be copied at the hardware store). After getting the estimate on the engine work, i decided to forego the key to keep costs down.
A+ did something really excellent: They gave me the new key anyway!
Service went well too. I am a happy customer and will take my vehicle there again if needed.

Jackie Ann P.

Source: YELP

19/11/2013

Don't go to this place if you want to get ripped off.
I went to this place to get a quote to do a routine 60k service on my Nissan Altima. Don't be fooled by their friendliness. I call them and they say "Oh we only do services your car needs" so you are never overcharged like the dealership service. Sounding like they really care about you, I came in to get a handwritten quote. After looking at the actual document, they charge $140+ just to do the oil change and look at your car! Trying to skip this giant premium, I looked up typical services my car manual said I should do and asked them to just do the oil change and the recommended services.
Total: 1000+ dollars...........I was appalled so looked at silly things I could get rid of such as changing the air filter, which I could do myself. After skimping on things I really should not have, I got the quote to $600. ridiculous for doing half the the required things my car manual says to do.
I called my local dealership and after 5 minutes of bargaining they said they would do everything in the manual for 450.
Please don't be fooled by a+ japanese auto repair. They sound like they really care about you but what they really do is completely overcharge you for a lot less work, claiming they saved you tons of money because they didn't do unneeded services.
My recommendation: go somewhere you know or go to dealer and bargain for a bit, just don't go here. They will charge to "look" at your car. And then overcharge you for the services they do. Dealership service may look expensive, only because the do all the services.

Matthew T.

Source: YELP

03/06/2015

Thank you to Justin & Team for there great service. I took my Nissan cube in to there shop. I received the best service. Justin went above & beyond to take care of my vehicle made sure I new everything that was going on with my car. I have. Been to other places and I have never received this kind of service not to mention when I picked up my car everyone was very nice and welcoming. You don't find that kind of customer service very much anymore. I don't see me going anywhere else for my car. It's worth the trip coming from San jose. Again a big Thank You to Justin & Team. You are definitely an A+ shop. Rosie

Rosie G.

Source: YELP

04/09/2014

This place is awesome!
My cousin recommended this place because she knew one of the employees, Justin, and he has helped her with her car in the past.
Justin was great helping and kept in constant contact throughout the process. My car had to be towed from a location where I was not and Justin offered to speak with the company directly if needed which was very helpful. He had no problem calling my insurance company and dealing with them directly which was also a huge help.
I couldn't ask for better service and to top it all off, the car was ready one day early!
I would definitely recommend this shop to all of my friends and family.

Matt S.

Source: YELP

07/02/2015

This place is all about the customer service. Justin has bent over backwards to help get my car to and from the shop. Highly recommend these folks if you want an honest shop that treats people right.

Matt H.

Source: YELP

25/03/2015

I have been to several auto repair shops in my life, some better than others. Never have I been compelled to take my precious time writing a bad review till now. I even created a profile just for this.
I never got speak to a real full-time mechanic here, instead I was almost duped by a salesman (they call themselves customer reps), yes Justin I am talking about you.
Their business model is they basically have SALESMEN at the front desk whose job is to ...well... SELL the SHIT out of their parts and services..... while being courteous (a little too courteous), friendly ( a little too friendly) and thorough (oh yes, they are thorough) to buy your customer trust, then go in for the sale by making unnecessary, dramatic recommendations, at above market prices, and prey on your less-than-professional knowledge of auto repair in hopes that you wont (and lets be honest, this is the Silicon Valley, so MOST wont) notice. Why would a mechanic do this....oh yeah, thats right, because you are not talking to a mechanic working on your car, you are talking to a salesman w/ auto background using salesman tactics.
Its a brilliant business strategy really, screwing you out of your money with a smile.
Ask yourself why would they have these staffers in the front, and not have them out back servicing cars... ya know, to actually finish the work faster? How is that a profitable business move for an auto repair shop? Oh yeah, because their job is to UPSELL you, and given theres always 3 of them sitting out front they sure are busy selling. The front desk is staffed by SALESMEN with auto backgrounds, dont forget this when they are opening your car door for you.
And most customers will not see this as they have such high marks on yelp, once you establish that kind of reputation most customers stop thinking. Look at the high marks on this site....these are mostly people impressed with the "service" from the front desk, without paying much attention to the actual mechanic work. And no, I am not n=1 on this, read the other low reviews they are largely consistent.
If my prediction is correct, one of their salesmen or owner will respond to this review in order to be courteous (see above) or negate it. Another sales tactic, that other repair shops dont need to resort to because they depend on honest work for their business instead of an image.
======
DO NOT RECOMMEND.
---------------------
Review based on taking my car in for one complaint, in December 2014, was given a laundry list of other issues with a $2000 "need-now" recommended repair on a 20 year old car (really?), refused this and took my car to a friend and another repair shop who were all surprised they made any more than 3 of the 10 recommendations, and were amazed at the quoted prices 50% above market. Car was fixed for cheap at outside shop. Runs great now.

Yelper D.

Source: YELP

31/08/2015

I brought my car in because I was having problems keeping the battery charged. Rob was very helpful and wrote up an order to diagnose the problem. They included a complimentary tire and fluid check. At the end of the day, they were unable to find anything wrong with the system. Rob asked to keep if overnight so that they could do further checks. In the end, no problem was found so they did not try to fix things hit or miss. They did not charge me a thing for all of this diagnosis. If it fails again, I will definitely take it back to A+ because I know I can trust them.

Becky N.

Source: YELP

01/01/2015

Very courteous staff. Honest over the phone when quoting estimates and procedure. Had them diagnose and fix a reverse light issue that I might have spent unnecessarily. Had shuttles to drive me to nearby Starbucks/ best buy while I wait and pick up after. Took a little longer than expected to find problem but glad they were thorough and solved it easily. Stayed true to quoted price though they could've charged me more for labor in extra time diagnosing. Great customer service, and worth the extra driving to find trustworthy mechanics and reasonable rates. Also informed me of other issues that needed attention and offered deals when I want to bring vehicle back for service. If you have a Japanese vehicle and don't want to search high and low for a reputable auto repair, call and set up a visit!:)

Darryl M.

Source: YELP

21/12/2013

I'm a new regular! Big shout out to Justin. He's awesome. (Ask for him.)
I just picked up my truck today after getting big honking screws in 2 tires. They managed to repair one and replace the other in less than 24 hours. This is pretty special considering the tires I run are an unusual brand and size.
They take excellent care of my Landcruiser "Edna" and will be performing future modifications for me (unless I do them.) Previously I had them do the 80k regular maintenance and purchase better tires. They found my brake rotors were shot, likely due to the aftermarket pads I installed.
They aren't cheap but they do good work. I trust them to work on the vehicle I use to transport my kids. 'Nuff said.

Neil B.

Source: YELP

28/05/2015

I came in the other day with an oil change and tail light bulb replacement needed and Justin helped me and was so kind and helpful. I was just passing through but if I ever find myself here again I will definitely come! He took the extra time to find me exactly what my car needed considering it is a German car brand. Thanks A+!!

Katy H.

Source: YELP

18/04/2014

I worked with Justin on some pretty major repairs for my car, as well as minor maintenance work. They are not the least expensive, but the service is great and I found Justin to be willing to bend over backwards to make sure that I was a satisfied customer.
I definitely recommend them.

Priscilla A.

Source: YELP

25/02/2015

My Mazda is getting up there in age, but has to keep us transported for a while longer. That means maintaining it, and so far, the A+ team has been knowledgeable, courteous and reliable in solving issues and problems promptly, communicating well, then following through on a reasonable plan of action. I look forward to continuing to do business with the A+ team. Thanks guys and gals,

S S.

Source: YELP

29/03/2014

I am always scared to go to a Auto Repair Shop since I am a female that knows nothing about cars. Referred by a friend, I had a great experience here, and so will you!
Quin and Justin took great care of my car and myself. They were professional, reliable, and trustworthy! Justin explained everything to me, got me an estimate over the phone quickly, ordered my parts quickly, location was clean, and everyone was friendly. Phone update on my car, no change in my estimate, and my car was ready that night, ready for pick up next day!! (He told me Monday so WOW). He did all this on a busy Friday for me!! So I paid over the phone so I just had to pick up Saturday AM.
Went to pick up my car, and a different guy there (sorry, didn't catch your name) told me my 3rd break light was out. He said not to worry about it, and since they are concerned for my safety, they took care of it for me super fast on the spot too. They showed such compassion and care!!
Anyways, the work on my car was done professionally, cheaper than a dealership, better than the dealership! Have a Japanese car? They know their stuff :) Thanks guys, AWESOME!

R M.

Source: YELP

19/08/2014

I used A+ Japanese Auto Repair for the first time.
I moved to RWC area a year ago and when my "check engine" light came on, i asked my friends who have lived here over 25 years - "where should i take my car?"
They suggested A+ Japanese.
Then in talking to a friend at work about my "check engine light" she said - GO TO A+ JAPANESE - THEY GIVE A DISCOUNT IF YOU WORK AT ELECTRONIC ARTS!!
I had EXCELLENT Customer Service.
they were very fast to respond - via phone or email (as i was away on vaca and left my car with them)
they gave a very detailed list of what NEEDS to be fixed asap and what could wait. I liked that. I can keep that list and work on things little by little and not spend a huge amount of money all at once.
The office was clean, organized, nice coffee.
The service was excellent - they offer to pick you up, drop you off, while you have no wheels. very accomodating.
i recommend them. i had a great experience.

Mary Lou B.

Source: YELP

22/06/2014

Took my Acura to A+ Japanese Auto for a routine scheduled maintenance. Justin was courteous, helpful, and anticipated all my needs. When they discovered a leak that was covered under the manufacturer's warranty, Justin took the proactive step of scheduling an appointment with the dealer to fix the leak.
Would definitely use A+ Japanese auto again. Highly recommended.

Phil W.

Source: YELP

26/04/2015

Justin is a great service writer, I have to say
he really takes pride and follows through every step of the way with any of my mechanical needs. He keeps me posted with a phone call and an email with photos attached throughout the whole inspection to inform me what needs to be replaced before any work is done. He also makes sure that if there is any inconvenience for transportation, that he will have a ride ready to take and bring you back to the shop. Their are a lot of dealerships in the peninsula that don't take pride of their customers the way A+ Japanese Auto Repair does. A+ Japanese Auto Repair and their whole crew always have been extremely friendly and go out of their way for their customers. Friends Don't Let Friends Drive Their Cars To The Dealers!!!! A very true statement that they have written on the board that they truly follow!!!! Thank You Justin and the A+ Team!!!! Definitely!!!! 5 Stars *****

Sammy S.

Source: YELP

02/01/2015

I have continued using A-1 Japanese Auto since my last review in 2012 and have never been disappointed. Keep up the good work guys - I will be back.

Richard K.

Source: YELP

10/12/2014

The service here is SUPER top notch! Justin helped me from beginning to end and I couldn't have asked for a better auto repair experience. Justin was really honest and a pleasure to work with! Thank you for repairing my last minute coolant thermostat on the same day and doing everything possibly to get my car finished sooner. A+ Japanese Auto Repair = 5 stars all the way

Eileen S.

Source: YELP

17/02/2015

I am 100% confident in dealing with A+. They are very thorough backing everything they recommend up with pictures. I would rather have something presented to me that they know is a problem and if I choose to do it fine, I know I will be taken care of, if I choose not to do it then it is on me. I would rather be told about looming issues than not be told just because that wasn't the reason I originally brought in the car.
I have no reason to not want to come back -
Thanks Guys!!!

Tisa W.

Source: YELP

06/03/2014

So round two. Took my car in for clutch fluid and oil change. Everything went amazing and was done on time. They even washed it!
Rob is great, great personal service.

Will B.

Source: YELP

12/05/2014

Service performed late Feb 2014 - Reviewing after a few months to make sure nothing went wrong from service. Everything is perfect and I'm super satisfied with this shop.
I bought a used Toyota truck off of craigslist and of course there were some issues. I brought it to Toyota 101 for a checkup and the repair estimate was scary. I went for a second opinion at A+ and they found the same issues (good confirmation that both shops know what they are doing), but the repair cost was much more reasonable even though they use genuine Toyota parts just like the dealer. A+ even installed a part I provided to help me save some money. I've got a Toyota sedan that still goes to Toyota 101 because I have the prepaid service, but when that expires I'll be bringing that car to A+ as well.
Repair performed May 2014 - Took the truck in for another issue unrelated to the prior service. Rob stayed late, put extra guys on it, and even worked with me on the numbers to get my Tacoma back on the road. These guys put customer satisfaction first, no doubt about it. Thanks Rob!

Oscar B.

Source: YELP

05/01/2014

Took my car here after discovering there was coolant leaking from my radiator. I was helped by Rob. He was friendly and courteous and it seemed he gave us a very fair price on the part that needed to be replaced (the radiator) and the work that needed to be done. The car was ready when it was supposed to be and communication was clear all throughout the repair process.
In short, A+ was easy to work with and we would definitely return! Thanks!!

Sandy D.

Source: YELP

29/12/2014

I have one person i go to here and it is JUSTIN MILLS! he is amazing in more ways then one. Safety is his first and most important priority. I have been working with Justin for more then 10 years and love his work. A+ gives great rates and will even drop you off at a location near by when you drop your car off. Justin is very humble and will get the job done right and quickly as possible. I would highly recommend this Auto Repair place and just ask for Justin, he will bring you under his wing.

Michelle G.

Source: YELP

10/11/2013

Good customer service. Steve explained what needs to be fixed in order of priority. The 50 off 100 deal on yelp is a good money saver. house pickup is a great convenience especially for working people.
Unfortunately, after the basic service was done, the number of items needed to be fixed turned out to be expensive. I'll have to take the car to another place to get a second opinion after which I'll write another review.
Oh and they said they would wash the car but I could make out they didnt.

Monish P.

Source: YELP

30/04/2014

I had a delightful experience at A+ today. I've never used their services but they definitely met and exceeded my expectations. They seem to have plenty of work to do and they are trying to sell services that you do not need. It's refreshing to visit a mechanic shop that isn't trying to fleece the consumer. They also did a really nice job of washing my vehicle after the repair and even took care of detailing the tires.
Ask for Rob, although the other gentleman there seemed very nice as well.

Eliot F.

Source: YELP

10/02/2015

I had the pleasure to deal with Justin when my 2008 Honda Civic was involved in a hit and run. Let me say that Justin is very thorough and never leaves you out of the loop when it comes to your vehicle. He was able to articulate every detail on what was being done to my vehicle and the communication that he had with my insurance co as well. Justin delivers excellent customer service and treats you like you are a long time friend. The moment he called and introduced himself to me, I knew my vehicle would be in good hands - as if he treats the vehicle as if it were his.
I would highly recommend this shop to anyone looking for any servicing and based on the work that I've seen when I was there, it looks like they do an exceptional job. I would definitely take my next vehicle to them for any servicing needs!

Erik C.

Source: YELP

03/10/2014

Second review here...
So I already talked about the magic they worked on my '97 4runner, basically bringing her back from the brink of the scrapyard after I bought her very used.
I've already put 15,000 miles on it since my service with A+ in March and everything is running flawlessly. I took a 5,000 mile roadtrip through Mexico on some rather unruly roads and nary a problem arose.
So why did I go back? Well, turns out the ignition key gets worn out on these older Toyotas and mine started sticking in the ignition. As in, I'd park it with the key in and doors unlocked because I couldn't get it out!!
I ordered new cylinders from the toyota dealer in SF and they quoted me on an install. It was a lot. Rob at A+ gave me a quote right around HALF of the dealer's. Best of all, when all the work was done, his original quote was honored 100% and the work was finished even faster than promised.

Ian T.

Source: YELP

01/11/2013

Great customer service!! I had an appointment at 7:30AM and took my car in for an oil change. Since I was pressed for my time, I told them that I need to be out of there by 9AM due to another appointment. They took care of my car right away and finished by 8:40 (mechanics come in at 8AM).
I will definitely take my car there again the next time it needs service.

Jeniffer S.

Source: YELP

11/04/2014

I was having a problem with my 2009 WRX, and took it here based on their stellar reviews.
From start to finish, I worked with Naeem on getting my car fixed. I speculated (and dreaded) that Roxy (my car) had a cracked firewall that was causing a creaking noise and difficulties in switching gears. Being out of warranty and using an aftermarket clutch, I decided to skip the dealership and find a place that could fix it.
After inspecting my car, Naeem confirmed that the firewall was cracked, and that his shop would not be able to make the repair. He emailed me a description of the problem as well as a video of the problem in action. Since they were unable to fix my car, he did not charge me for the inspection, which was nice.
Naeem then offered to call the Subaru dealership for me, as well as drive my car there so that it can be fixed. I usually have terrible luck dealing with the dealership and having a knowledgeable person talk to them, in my mind, would get the job done quicker and hopefully prevent any unnecessary repairs.
Over the next few days, Naeem called frequently to update me on the situation with my car. After going back and forth with the dealership and SOA, he was able to get Subaru to completely foot the bill for the repairs. This saved me at least $2k worth of labor and repairs. Sweet.
After Subaru finished the repairs, I had A+ do a review of my car and they were able to spot a few problems. Naeem sent over pictures of the issues and called to go over the importance of each one, so I could consider putting off the less important repairs. Since the cost was reasonable and they offered a two year warranty on the service, I decided to do them all at once. It's been a while, but my car now feels like it just rolled off the lot.
Based on this experience, I have to give this place 5 stars for their customer service. Most shops will throw you out as soon as they realize they won't make any money off of you. A+ seems to realize the potential of repeat business, and went the extra mile for my situation. Although I live near San Francisco, I would make the drive to get my car serviced here from now on.

Joseph C.

Source: YELP

10/10/2014

Great spot! I needed a complete inspection before a cross-country road trip, and they went above and beyond to make sure I was ready to go.
As the child of a mechanic, I defer all questions to Dad, and he agreed with their assessment and pricing. I didn't feel slighted or ripped off in the least.
Justin went above and beyond to keep me updated and delivered amazing customer service. Their shuttle service was a nice perk and they offer great coupons/specials on their website. Will definitely recommend to a friend!

M M.

Source: YELP

01/01/2015

Honest, thorough, professional, and courteous are the words that immediately come to mind when I consider the service I had performed yesterday on my 2010 CX-9 at 50,000 miles. I came here after feeling like the dealership was trying to sell me extra things on every visit. I was surprised in that a couple of hours after I dropped off the car, I received photos of things they were working on - it enabled me to track the key items that were being ID'd as possible problems, and it documented their analysis of the car. Very cool. At the end of the day, the prices were also super reasonable - be sure to grab the Yelp deal before you go. I have now found my go-to shop for my Mazda. Happy New Year to A+.

Peter B.

Source: YELP

27/01/2015

Great customer service, they get an A+ in communication & great manners! I have to say that if you are on a budget this place might not be the place for you, it is pretty costly. :-( I got half the work that they told me I needed done...and will probably take my car to a friends Mechanic to do the rest because he charges less.

Melissa S.

Source: YELP

19/08/2013

Simply terrible. I took in my '05 Camry last Friday morning because I'd had an issue with a periodic, small amount of blue smoke from the exhaust, and generally thought that the exhaust wasn't as clean as I'd remembered it being. I described these exact symptoms to them. Finally talk to someone early afternoon and he tells me that the catalytic converter needs to be replaced, to the tune of $2500! Now this car only has 93k miles on it, so that was already surprising.
I decided to give a quick call to my old mechanic in San Mateo, which I'd only stopped going to because it was no longer that convenient, and was told that even if the converter did need to be replaced the part is only $800, so add in labor and you're looking at $1200 tops, nowhere near the $2500 A+ quoted. Needless to say, I went and picked up the car to bring home. On the paperwork they had entered something along the lines of "customer reports rotten egg smell", which would be indicative of a converter problem, but was not something I had ever said to anyone either over the phone or in person.
So I brought the car into the old mechanic today, and the owner calls me by early afternoon to report that he's found zero evidence of anything wrong with the converter. No smoke, no smell, no computer codes, nothing.
So in the best case A+ messed up the diagnosis and are exorbitantly expensive to boot. In the worst case they were trying to get me to pay for a repair that I didn't need. And yes, I brought in the car complaining of symptoms suggesting a problem, but that doesn't mean I just want my mechanic to confirm my suspicions if they're not actually true. I just want the facts.
Update (9/23)
DMV renewal time came up for this same car and just the other day (9/22) I had to take it in for a smog check. Sure enough, it passed without a problem. Tell me how a car that supposedly needed a whole new catalytic converter could pass the smog test. WTF?!?

John D.

Source: YELP

23/01/2015

I am just blown away by the service I receive at A+...
Justin is quite possibly the most patient, thoughtful and respectful person I have dealt this in a very long time...
The quality of service from the shop matches the quality of customer service I receive from the front desk(s)..
All in all, a TOP NOTCH operation!

James C.

Source: YELP

04/11/2014

I was so impressed with the service I received at A + Japanese Auto! Justin provided outstanding customer care and is very knowledgable and passionate about his career.
My car needed several repairs and they took care of everything for me, from ordering parts from Canada (my car is only made in Canada), paying for my car rental for the weekend, and calling me with any necessary updates. They didn't add on any questionable work or hidden charges.
Will exclusively take my car here in the future. I highly recommend them!

Emily K.

Source: YELP

06/08/2013

This is hands-down the WORST experience I have ever had with getting my car repaired. I am really unhappy and I encourage you to DO YOUR HOMEWORK before coming here.
Here is what happened to me:
(1) I brought my car in for a second opinion because Magnussens said I needed rear shocks replaced, new coolant fluid, and a new timing belt cover.
(2) A+ told me I didn't need any of those things, but instead needed new transmission fluid, fuel injector coking cleaning, and rear break alignment. Fine, sounds good to me. I gave them the go ahead to do the repairs, and I was smugly pleased with myself that I got that second opinion.
(3) They called and said that they'd like to charge up my car battery since it seemed low, so they'd hold onto the car another day. I didn't really know how/why the battery was low, but I figured "hey, why not". This was really dumb of me-- I should have just picked the car ASAP.
(4) Later, they called and told me that the battery was completely dead now. They tried bringing it to Toyota 101 to charge it, but it didn't work. They told me it was going to cost $4,000 to replace it and they were calling around shops in the area to see if they could find an available battery. WTF! This is the point in the story where I cannot decide whether they are just totally incompetent or true scammers, so I'll try and stick to the facts. I told them that since my battery was completely 100% fine when I brought it in, they were responsible for fixing it, and that I was going to report them to the BBB and the State Attorney general for anything less.
(5) What a shocker -- they called me back they next week and informed me that the battery was actually charged incorrectly by Toyota 101. They tried again with the correct charging machine, and everything was OK. On top of that they were not going to charge me for any of the extra cost (as if I should be thankful)
I have never every spent so many days stressed out, angry, and worried that my car was completely ruined. Needless to say, I'll be going somewhere else to save the headache and my wallet.
P.S. Management please don't bother replying to this post, as I have already clearly communicated my displeasure directly with my salesperson. Nothing in here should come as a surprise to you.

Bailey M.

Source: YELP

07/11/2013

Despite moving up to SF I still make a point to take my 4runner down to see Rob and A+ for all my services.
They have been my go to for the last 3 years and have always been friendly and helpful.
I trust their recommendations and never feel pressured over their recommendations.
If there were 6 stars they would have gotten them from me! They will get my car from 80k when i started with them to 400k miles I have no doubt!!

chris m.

Source: YELP

16/06/2015

People here are very friendly. I was here to get my car's 30,000 miles maintenance service. They gave me a list of needed vs. recommended repairs. I had a lot of questions which they answered very patiently. This helped me decide what exactly I needed to get done. They also provided drop off and pick up service which was very helpful.

Archana R.

Source: YELP

21/09/2013

Rob is AWESOME. Basically, Jiffy Lube in San Carlos changed my oil pan without my consent. They happened to mention it at my last oil change, how kind of them (insert sarcasm). Anyways, a new oil pan + labor was going to cost me a little over $800.00. Not only would the job get done quickly, but Rob explained the whole process and even emailed me pictures. I called to give Rob my credit card info and he had some amazing news for me. A + was able to FIX the oil pan without having to replace it. Needless to say, the cost is only about $70. How do you know when you are dealing with an honest mechanic shop?? When the price of the job miraculously drops hundreds of dollars because an alternative, less expensive way to fix the problem was found.
On a side note, this is not my first encounter with A+. I've known the owner, Eric, for over 10 years. Eric and his team have always been super helpful. Rob has always assisted me with the work I've needed, and I am extremely thankful for his assistance, honesty, and determination to get the job done in a timely, efficient, and honest manner. Thank you SOO much. Jiffy Lube is OUT. A+ is going to be the place I go to for oil changes from here on out.

Nat S.

Source: YELP

13/01/2015

Rob has helped me tremendously with my repairs. Very understanding towards his customers. Awesome service!

Deborshi M.

Source: YELP

11/07/2015

Rob and the team took great care to fix a problem with my Xterra. They even fixed a persistent throttle issue that I didn't even tell them about. I can't say enough good things about this shop!

Mark S.

Source: YELP

10/07/2015

I moved to San Carlos at the end of 2013 and have been taking my car to A+ since then. I have always had a positive experience because they are honest and trustworthy. They will only do repairs that are necessary and get your approval first. I have dealt with Rob Lucas and have found him to be a pleasure to work with.

John L.

Source: YELP

26/10/2013

What I'm about to describe is a true story ...
Brought car in for scheduled brake job (fairly substantial work - new rear rotors and a resurface on the front). Received quote for planned work, all good. I returned to pickup the car and during the course of the repairs the shop discovered that the front rotors were too worn to resurface (the cheaper option). They went ahead and installed new rotors and only charged me for the quoted resurface cost. Unheard of in the auto repair industry ... a repair shop that did not take the opportunity to increase my cost!
Everyone needs a mechanic you can trust in their life. Go to A+ and you're set.
-Brian

B P.

Source: YELP

08/01/2015

I've been a client of A+Japanese for close to ten years.
They were taking very good care of my previous car Mazda MPV and now I'm bringing my new Nissan Pathfinder to them. This is the most reliable and professional auto repair I've ever met.
They are taking care of everything - not only the car repair.
They will tell you if something could be done under warranty and
will call vendor mechanic for you to explain the problem.
If you don't have anyone to help they will bring you in to
get your car or drive you back when you are leaving it for repair.
I absolutely recommend A+Japanese Auto Repair for everyone who loves driving without any problem.
THANK YOU VERY MUCH, GUYS!

Elena S.

Source: YELP

15/08/2013

I have had a very bad experience with the servicing that was done here.
I spent about $650 here in one visit. I must say that this place has been the worst experience in terms of servicing the car as well as customer service.
The brakes are squeaking just as much as they were before the extremely costly brake repair job ($300 for brakes).
A very simple task of changing cabin air filter was not done right. The panel next to the accelerator/brake that was opened was not completely closed. So while driving the panel just came off for no reason.
Replacing cabin filter is actually very easy and the only reason I said Yes when I was told that it needed to be replaced is that they will open and close the panel carefully (so that it does not drop off while driving). But even such a basic task was not completed properly. ( I was charged $39.43 for labor for this incomplete work apart from a highly inflated part cost).
In the case of engine air filter, I am glad that I decided to change the filter myself. The actual process of changing engine air filter for my car does not take more than 5 minutes, I did it myself. (I was quoted almost $65 for such a simple job just for the labor). Why would they give me such a high estimate for such a simple job of changing engine air filter?
The photographs that I was sent by email were blurry and did not serve any purpose whatsoever. Sending photographs by email is more of a gimmick.
Also I had given the car at 7:30 am for service (as soon as your shop opened) and I got the car back just before 5pm. I had to call them 3-4 times after 3:30pm to inquire about what time I would get the car back.
I got an automatic email from this shop after the service asking me how the service was. When I replied to the email I got a reply saying they will call me to address the situation. They have never called back ever.
On the basis of actual service of my car, quality of work, customer service and business ethics, I would like to give them ZERO stars. But yelp allows me to give them 1 star at the minimum. Hence the one star review.
I will NOT go back to this auto repair shop.

Chet M.

Source: YELP

08/08/2014

Dear yelper, you probably don't know much about mechanics. You're looking for a shop to have maintenance on your Japanese brand car, and you just ended up in the top rated business in the Peninsula/South Bay on Yelp.
You read the comments and you realize how great of a feedback everyone is providing. This place must be perfect.
Well, they're ok. They are not amazing. There are two main reasons for that:
- the sales guys being so overly nice and welcoming and making small talk, and smiling, and providing scripted answers made me very suspicious.
- when I ended up calling other shops for quotes, I realized what the problem was.
They are way too expensive. They will invite you to buy their "routine maintenance check up" package, and will let you know what recommendations they have afterwards. They gave me a list of things they told me to consider checking/replacing on my car. I was given clear price for labor and parts.
But when I called other shops, they were giving me prices up to 50% cheaper.
And one item they recommended, the other shop told me it was really not necessary, so I'm guessing they use that customer confidence to get you to change things you don't really need.
And I mean, why wouldn't you? With ratings like this in Yelp you can pretty much do whatever you want, and justify high prices for the "quality of your service".
They called me back a few days later with their "thank you so much for your business, it was great working on your car" and asking if I was going to go forward with their recommendation.
A place with an excellent quality reputation does not need to hunt for customers.
Guys at A+, I know you are reading the comments. If you had not had your customer butt-kissing attitude, I might have given you my money, but thankfully you did and I realized your prices are too high. I am sure you guys are doing a great job, but another shop will do the same with a 50% discount. Can't beat that.
Yelpers, do your homework, call other shops and compare prices for parts and labor, and then decide. I have decided, and I am not coming back.
A+ team, put the script down, don't overdo the smiles and compliments, just be fair and square.

Bob G.

Source: YELP

10/07/2013

Some days just make a girl wanna shave off all her hair, dangle babies off balconies, and walk around gas station bathrooms shoeless... but then she finds herself in a most exceedingly wonderful customer service experience from an auto repair shop and suddenly the idea of wearing shoes in a gas station bathroom doesn't seem like such a bad idea anymore. Thank you A+ Japanese Auto Repair for having an amazing staff of people that fixed more than just my car... thanks for fixing my day!
Edit: Just realized that THEY ALSO WASHED MY CAR... If I had known, I wouldn't have spent 20 minutes trying to ghetto wash the splotches of bird poo off with napkins and a half dranken bottle of Dasani beforehand (It's hard to find a hose living in the city)...

Spring L.

Source: YELP

16/10/2014

They do a great job and really know Japanese cars. Had to bring in my wife's Honda Pilot and my Nissan Xterra, and they did good work both times. Justin in Customer Service is very nice and communicates technical issues very well. Highly recommend.

Chris C.

Source: YELP

02/05/2014

First of all, A+ Japanese isn't just for Japanese cars......no, A+ know then all!
What a pleasure it is dealing with this shop! From the quality mechanics to the free courtesy ride to or from your home your home or business. A+ Japanese, they really get it, that your time is important to you!
I have been taking our vehicles to them for several years now and always get awesome service with a smile and most importantly, a vehicle that is repaired correctly the first time, every time!
This review would not be complete with sending kudos out to A+'s service writer Rob. The guy is probably A+'s greatest asset. He is all about customer service and carefully in laymen's terms explains exactly what they are going to do to your vehicle and honors his estimate as to when your car will be ready. I just can explain how much that adds to the service of this shop....what a concept, you can actually make plans around the time the shop will take to service your vehicle!

Dirk A.

Source: YELP

25/04/2015

Really friendly and efficient service. I was actually surprised at how wonderful they were on the phone as I checked around Yelp for estimates to replace my front brake pads. Naeem was thorough and honest. Their prices were right in line with another highly rated company, but they threw in some extra services at no charge that saved me over $100, and that really made my day. I didn't feel cheated at all (and don't we usually leave auto shops feeling a little robbed?). Even though it is a little far for me, I will definitely go back because it sure beats dealing with the typical service guys that act like you are either an idiot or bothering them. I had to take my 4 yr old son with me and they were super accommodating to him too. Keep in mind this is a really busy industrial area, so no where to hang out while waiting for the service.

Lisa T.

Source: YELP

19/02/2014

Everything was taken care of perfectly. A+ has a great team!
Justin Mills is a true professional and at the top of his game -
Brian, from San Francisco

Brian M.

Source: YELP

19/04/2015

This is one of the best mechanic shops that I've ever been to. You guys here were very knowledgeable and more than helpful with great deals on on my car service needs. I highly recommend this mechanic shop like I said it's one of the best I've ever been to.

Michael S.

Source: YELP

30/10/2014

I've been going to A+ Japanese for about 2 yrs at the time of this review, and have had services ranging from an oil change to replacing the timing chain and other major services performed on my 2005 Pathfinder. I purposely waited to provide a review to them (or any other service vendor) until I have dealt with them more than 2-3 times, as that's when their true colors seem to reveal themselves. The first couple of visits to any business can always be great (or even awful) and skew the true quality of a business. Additionally, I've been dealing with Justin, specifically, even prior to his move to A+ from Boardwalk Nissan and it was a pleasant surprise to find him there when I first decided to try A+.
Recently, I took my Pathfinder in to take advantage of a Fall special which included an oil change, tire rotation, etc. etc. About a week later, I called Justin at A+ to express my dissatisfaction about my most recent visit who immediately wanted to make things right. Without getting into details, Justin heard me out and didn't try to justify anything that I was upset about; he genuinely expressed understanding and a desire to retain my business. With my truck at almost 100k miles, I brought it back in to have have work done that was recommended by their mechanic (no kidding - these guys are good, too), Justin and the mechanic walked me through what and WHY they recommended the work by visually showing me and educating me along the way. They taught and empowered me to make an educated decision versus a blind, emotionally reluctant decision to have the work done. Also, in prior service visits with them, they have actually taken numerous photos of the areas of the vehicle that required service and emailed them to me while I was at work so that I could see what was going on. This was unheard of and really impressed me.
After the walk through, I was more than happy to have the work done (new front brakes, replacing front/rear differential fluids, and various other fluids, new spark plugs, and more), and not only did they do another really quality job, they even bent over backwards and provided me with an overnight rental car on their dime without me even having to ask for it. Now this was true customer service and a class move on their part. They didn't have to do that. It made me feel like they recognized my patronage in the past and that they really did want to keep my business and were willing to do whatever it took to make up for a poor experience after having established a good relationship with their shop.
I picked up my Pathfinder the next day after work and it was cleaned up and running well. Justin also informed me that they chose to use an upgraded quality part at no additional charge to me. Businesses can and will slip and/or make mistakes occasionally, and it's great to see that when A+ does, they are not above apologizing and willing to go reasonable lengths to make things right. Because of their demonstration to committing to good customer service, I will continue to support, promote, and bring my vehicle with A+ Japanese Auto Repair. If you're tired of bouncing from garage to garage, or even dealerships and their outrages prices, take your vehicle to A+. Hats off to Justin and the management/owners.

Michael D.

Source: YELP

18/08/2014

Mary and I have been taking both our Lexus's to Rob and his team for over 10 years and wouldn't even consider going anywhere else. Honest, dependable, thorough, courteous, skillful - these are the first adjectives that come to mind when I think "A+ Japanese Auto Repair" - Daniel & Mary Simpson - San Francisco Bay area

Daniel Léo S.

Source: YELP

10/03/2015

These guys were great, especially Justin, very helpful and straight forward . I rarely write reviews so believe me when I say if you are looking for a solid team to work on your car go to A+!!

Cj A.

Source: YELP

06/10/2014

Nice place, good staff, service oriented.

Kumar P.

Source: YELP

30/11/2014

Wow. Thanksgiving day, up visiting from 6 hours away, my brand new car had a broken window motor and the window was stuck down. I was facing driving home that night 6 hours with my window down with my preggo wife. Eric met me at the shop and patched us up. Didn't charge us. Happy thanksgiving. How awesome is that? If I lived near I'd never go anywhere else for life...

Jesse B.

Source: YELP

18/10/2013

Seriously... these guys.. MAN!
SIX STARS AGAIN!!
They were awesomeness last time, but I had pimp daddy Justin handle my crap this time and A+ just keeps getting better!
You can read all the reviews from other hotties about the specifics. No need to bother with that crap here.
PLAIN AND SIMPLE: A+ Knowledge / A+ Service / A+ PIMPNESS
These guys should be on OpenTable because they have customers STACKED TO DA MAX waiting.
Anyway, no more positive experience details.
Let me get to what YOU SHOULDN'T DO.
IF YOU NO SMART AND NO TIEMPO FOR DRIVING TO AZN A+ JAPAN AUTO..
I guess you love getting SHIT from Jiffy Lube / Midas / Pep Boys
Youre Welcome.

Mike H.

Source: YELP

25/05/2015

My cousin loaned me a 90s Nissan with a wobbly front end. Took it in for an alignment but they would not do that because the right ball-joint was bad and the rims were all warped. They showed me everything while the car was on the lift. I was very impressed by their candor and transparency. Makes me want to buy an old Japanese car just so I would have a good mechanic, but probably not my cousin's Nissan...

Ben M.

Source: YELP

12/06/2014

I never write bad review but this place is now a dishonest business. Tried to charge me $2K for a brake job that another shop was doing for $900. I was their customer for over 6 years and they tried to sell me additional repairs and play me for a joke. PLEASE do NOT take their kindness as your weakness.

Mychael H.

Source: YELP

15/11/2014

I am a local contractor. Very busy and I count on my truck to really make me money.
Well my engine went out. I brought it into Justin at A plus.
I was worried about how long i would be without my truck. Long story short I got a new engine ordered and installed in about a week.
Justin gave me a few options before I chose to just replace it.
Justin kept me up to date sometimes twice a day and my truck was ready on time.
I would recommend A+ to my friends and anyone looking for a NO B.S. experience.

Vaughn D.

Source: YELP

17/10/2014

A+ Japanese Auto Repair recently services my truck with a bad differential and Justin was able to assist me through the whole process. All employees were extremely helpful and Justin provides detail information by phone and email on issues on my vehicle which answered many of my question instantly. Any future repairs I would always keep Justin and his team on my contact which give me a peace of mind. I would highly refer A+ Japanese to all my friends and family.

Juan N.

Source: YELP

19/08/2014

Wow, I was really surprised with some of the negative experiences expressed on Yelp. I also encountered high repair estimates, but choose to evaluate it a different way. A+ chooses to recommend a thorough repair such that your car runs like new. Part prices are comparable to other shops and the labor is a little higher than most. With that, you get stellar, competent, honest work done on your car. A 2yr/ 24k warranty is beyond other shop's warranty. Add in complementary ride to and from work/ home. Add in photographic evidence to back up their analysis, All this means a higher overhead, which is reflected in their shop rate.
The bottom line: If you're here for top quality work, go to A+. If you're especially here because of major front end issues like bushings, broken or cracked axle, etc, be prepared for a sticker shock because this work is labor intensive. If you want a partial solution aka "half a***d" or a limp-along solution, then go elsewhere before destroying this shop's reputation on Yelp.
You will not find service advisors like Justin Mills, Rob and Naeem. They're brutally honest, but you always have the option of declining service and going elsewhere.
I had to laugh at one of the reviews concerning worn bushings. If the control arm also has play or you had a cracked axle along with the bushings and you're unable to maintain alignment, what's the point of just replacing the bushings. Just like there is a need for smart shops, owners need to be smart and realistic. Otherwise, consign yourself to leasing and changing new cars every three years.
Finally, learn to be proactive and maintain your car according to schedule. You'll find that there is a lesser chance of unpleasant surprises.

Raoul C.

Source: YELP

16/04/2015

Very quick and straightforward. Gave me lots of discounts along the way, which made total cost reasonable, especially given the location. Would gladly go again.

Ivo P.

Source: YELP

14/05/2014

Let's start by saying they care, I know the entire staff and would have to say. I give my stars to the real stars! The technicians I read all these reviews and they go on and on about how great the service writer is or was. Let me clue all of you yelpers in on something those guys rant the ones you want to give your praise to. If your truly satisfied with your experience. Ask for the name of the real miracle worker who poured his heart and soul into making your vehicle perform at it's best. Those are the guys who go home and think about your vehicle who stress over being efficient,giving proper diagnosis, and performing your vehicles repairs correctly the first time on time!! And all I ever read about is how great these service advisor's are. So remember ask who worked on your vehicle so you can give them your praise and request their great service in the future!! Thanks

Steven M.

Source: YELP

09/04/2015

When the economy tanked in 2011 I did my bit and bought an American car. A+ had wonderfully serviced all of my Honda products, and didn't hesitate to service my Chevy. Some clown broke my side view mirror last week, and knowing how busy my life is, Rob suggested we go ahead and service the car while it was in the shop. Though I hadn't detected any problems, I had noticed some "clicking" sounds when it was cold. A+ great techs found several "issues" and Rob called to discuss and get permission to proceed. This morning I couldn't help but notice that my car was driving SO quietly and smoothly - it made me feel complete confidence in my ride! Let's hear it for PREVENTIVE MAINTENANCE and A+ friendly professional service - think fine dining, not a fast food joint!

Susan H.

Source: YELP

06/10/2014

LOVE A+! I'm an assistant and have taken my bosses' cars there in the past...they've always been really great. So when I needed work done on my car, I knew where to go.
Honest, helpful, and super friendly, they solved a problem that's been going on for a long time. They went above and beyond to make sure the problem was resolved before returning my car to me. Thank you so much Naeem and A+!
I will definitely be back!!

Emily T.

Source: YELP

28/08/2013

I found their pricing competitive and Jason demonstrated high customer service standards. I would recommend them to anyone needing body work. Older bad reviews are probably before Jason started working there.

Ginny K.

Source: YELP

16/03/2015

As I sat in my broken car waiting for the AAA Tow Truck, I called Rob to make an immediate appointment. Instead of saying "come on in", Rob worked with me to FIX MY CAR TROUBLE RIGHT THEN ON THE PHONE. Wow wow wow. What *incredible* customer service and genuine caring. This is now my 2nd great experience with this business; Rob and A+ Auto have earned my loyalty for life! : )

Kelly G.

Source: YELP

04/11/2013

Been going here a while and have always been happy with them, decided I should make a yelp account to leave a good review, because they deserve it.
I usually deal with Rob, who is friendly and makes me feel at ease, but whenever I've dealt with the other employees they've also always been super friendly and a pleasure to deal with.
They go the extra mile when it comes to being considerate: whether that means staying open a little bit later if they know you're on your way in to pick up your vehicle, freely and happily screwing a license plate holder back to your bumper, or offering shuttle service when you drop off your car.
I always leave this place pleased.

Ellery J.

Source: YELP

23/10/2014

We've been taking both our vehicles (Honda Accord and Toyota Tacoma) to A+ Japanese Auto Repair for over ten years now, and we've been very pleased with the service. We've worked with Rob, Nareem, and Justin. All are very pleasant and explain things well. Oftentimes, they will clean our cars, both interior and exterior, which I really appreciate.We trust them to do a good job at a fair price. Don't forget to check their website for coupons, which I failed to do this past visit. :-(
Update: Justin called to thank me for coming in and for my Yelp review. Since I had already received the AAA discount, he offered to put a credit on my account to cover the difference between that and the coupon I missed. That was more than I could have expected! Thank you, Justin! :-)

V B.

Source: YELP

15/02/2014

I recently took my 1994 Honda Civic here for some brake repairs, and for some engine timing problems. My car had failed smog due to the engine timing, so this one of my biggest concerns. The car would rev/idle really high in park so I wanted this issue addressed. Justin helped me get the car into the shop and handled all the paperwork. He was very friendly and helpful. It took about 4 days for the repairs to be completed. I had the following replaced:
Master Cylinder
Wheel Cylinder
Brake Fluid Exchange
IAC Valve
Engine Oil Change
All this totaled ~$2000. (Plus $300+ for a car rental).
I was initially shocked when Justin told me how much it was going to cost to fix all this stuff, but I knew it had to be done so I agreed to pay for the repairs. I was excited to finally have my car back! I drove the car for about a day and noticed that the car was still having the revving issue (in park). I was very frustrated, and immediately called Justin. He said that he would pay for a one day car rental and that they would try to fix the problem ASAP. I was called back about a day later and was told the car was fixed. I was hoping this would be the last time I had to come back, but I was sadly mistaken.
Today (02/13/14) I took my car the get another SMOG test. The car failed again because the engine timing was not set correctly. I was immediately so upset! After paying over $2000, my car was still not fixed! I called Justin and will be dropping my car off for the THIRD time tomorrow morning. I am hoping that this is resolved once and for all. After reading all the rave reviews on here, I am pretty disappointed that I had this issue with this place. Justin provided excellent customer service, but the repairs have been a nightmare and pretty questionable. I will never come back to this shop again
Update: I got my car back, and it passed smog. I am not sure why this was not fixed initially. Like I said, I will try another auto shop next time.

Claudia S.

Source: YELP

21/04/2015

Rob is the best!... My car has a problem in the engine, Rob was so honest and professional in determining the problem, and he adviced to follow the best available choices which definitely serving my priorities.

Aymen D.

Source: YELP

27/07/2013

I had my car break down when I was visiting a former colleague in San Carlos, and had to find a place QUICKLY and close by.
This place was very helpful in what needed to be done and gave me a great deal. They were also very specific on what the problems were, and I didn't feel like I was getting ripped off while having unnecessary work done. I wish this place were closer to my location, as it's hard to find a good place. I believe Justin was the one who helped me.

Melissa H.

Source: YELP

19/03/2015

These guys are always TOP NOTCH!! There is a reason I keep going back there year after year (at least 10 years now). Whether it is simple oil change or a total work over (both of which I have had done), they always make an effort to make it clear to you exactly what they are doing to your car. Rob, Justin, Naim, Eric are all awesome gentlemen and incredibly courteous (Rob is hilarious too!).

Jon K.

Source: YELP

24/02/2013

I have been a faithful customer of A+ Japanese since 2004, and I have lived in Pacifica, San Bruno and San Mateo during that time span. Even though at times San Carlos is quite out of my way, I would never even dream of taking my car elsewhere.
I was completely stunned during my first visit when Eric took the time to physically show me the parts requiring service and/or replacement on my car. Now they e-mail me photos, which is an amazing service.
Not only is the experience of taking your car to A+ educational, it is also a breath of fresh air. The office staff is beyond friendly and very accommodating.
I recommend A+ to all of my friends/family, and will continue to be a life-long customer.

Amy J.

Source: YELP

24/03/2014

I brought in my car last week for what I thought was a failing transmission- right from the start, I was met with excellent customer service. Rob helped me with my car and found that the issue was actually the computer (a much more affordable fix than a transmission replacement!). He was honest with me about all my options and worked with me on cost. As a young student, cars aren't really my thing, but I felt like everyone at A+ auto was friendly, honest, and hard working. I didn't feel like I was being duped and knew I could trust them to help me with my car without overcharging or upselling me into parts or labor I didn't need. They even had a convenient shuttle service that took me to work and picked me up that afternoon when my car was ready. After looking over my car, they even washed it. I would definitely recommend this place to anyone!

Chelsea K.

Source: YELP

13/05/2014

I had to pick up my car after hours, and the lock combination wasn't what they said it would be (I did it multiple times, and they said it would be the last 4 numbers of a document number...I also had my friend try it). As a result, I had to commute for 2 hours the next day. They tried to make it up by delivering my car to me at the caltrain station and I can see that the outside of my car was washed (i'm not sure if that's a standard thing that they do here). I had a suspicion they might have forgotten when I heard a message on my phone after my meetings ended that said I needed to call them for a pick up, which wasn't the arrangement I had discussed with someone before.
Overall, Rob was really nice and gave me the 25 dollar discount without purchasing it on yelp. As far as I know, the car is good :) Rob was also very calm when I was clearly dissatisfied with the fact that I had to commute for 2 hours the next day.

Emily Y.

Source: YELP

29/09/2014

I meant to write a review a while ago when my car was here. (Acura TL)
Short version:
-took car here after being at the Acura dealer-which was sketchy
-good contact/updates on car
-great customer service
-helpful, thorough explanations on everything
-no BS
-my car was not effed up after it was returned to me
-felt taken care of/no stress
Long version:
My dad made a recommendation to come here and I was not disappointed in the least.
Such happy, helpful, and thoroughly great service.
Justin was the rep that helped us out, he greeted us outside and even opened the car door for my mother who kindly gave me a ride since I had no car at the time. Never had service so kind and accommodating, it was a new experience, and a very good one at that.
They took care of the rental car fees since my car was there over night (fluid leak). They even took the rental car back for me. Good, good stuff, can't say that enough. Will be back here again when needed.

Katie K.

Source: YELP

04/01/2014

I have taken two different cars to A + based on the stellar Yelp reviews. On both occasions, I have been disappointed, and have decided not to return. It's difficult to write a negative review because the customer service is incredibly friendly. And, I do like that they send you photos of the problem areas.
To start, I brought my car there about a year ago for a sensor light I didn't understand. I don't fully recall the details, but basically they performed an extensive analysis of the issue and kept my car in the shop for two or three days. As a new customer, they didn't charge me for the analysis but gave me the invoice showing what it would of cost. I was grateful that I wasn't charged because the analysis would have been super expensive. I didn't end up getting the sensor fixed, and I still have the light on in my dash. With that experience, I was mostly disappointed that it took so long to have the car looked at. It also seemed like a lot of diagnosis for a $150 sensor.
I decided to give A+ another shot. I had what I thought was a minor oil leak. I brought the car in at 8:30 a.m. in the morning and decided to go with the $140 minor service. They didn't get the car onto the lift until 4:00 PM. I was promised a call back at the end of the day to say what was going on. No phone call - so I called the shop and received lots of apologies that my contact had gone home for the day. I finally got the estimate at 10:30 a.m. the next day. I was pretty shocked by the laundry list of items that needed to be done and the total cost of the repair. Further, the car would not be ready until the end of the day on Monday.
I decided not to go forward with the repairs. I called a local dealership (Normally, I never go with a dealer). I was pretty surprised when the dealer quoted MUCH lower prices on all of the repairs. I hustled over to the dealer and dropped off the car at 12:30 PM on a Saturday afternoon. Amazingly, the dealer did all the repairs I needed and had it ready to go at 4:45 PM the same day! And, the cost was MUCH lower. Overall, the total cost at the dealership was about 40% less than A +. And, it was done in approximately four hours.
One good thing, however, is that A+ called me shortly after the initial estimate and called me to say that they found a much cheaper way to do one of the fixes. That was nice. On that particular repair, the dealer was still cheaper, but the cost was close.
Overall, I it sounds like a lot of people have great experiences with A+. I haven't been as impressed. However, again, it's hard to be negative when everyone at A+ is very friendly. At the end of the day, I care about three things: 1) the repairs are done quickly; 2) the cost is reasonable; and 3) the repairs are done well.
I have no doubt that A+ does a great job repairing cars. However, I haven't found the response time to be quick and I have doubts about the overall costs. In addition, cynical me wonders if they smother you with kindness so you don't complain about the astronomical repair costs. Accordingly, I think I'll be taking my care to a dealership for future repairs.

J B.

Source: YELP

26/11/2014

It was my first time bringing my car to this shop, and I was satisfied with my experience. I worked with Naeem and he was very courteous and friendly. I thought the estimate he gave me was reasonable and he did not try to upsell me on anything I didn't need after inspecting my car. They even gave me a free car wash afterwards. The only minor problem with this place is that they don't have a waiting lounge and there aren't many places around to hang out to wait. They do provide shuttle service though.

Andrew H.

Source: YELP

23/10/2013

Had my rear differential replaced and had some engine work done on my F150. Justin took care of everything.
Justin has done so much for me and my family. If I have a problem with any car I come to him. This guy is fast and goes out of his way to help you get through any problem. This guy has seriously done the best work I have seen. If you need any work I would highly recommend J he is on point with updates as soon as he know he calls and actually explains everything and doesn't attach B.S. with it. Thanks Justin

Shaun L.

Source: YELP

14/07/2014

After a more extensive service, I can say that A+ really is the best. Not only are they really friendly and good at their work, but they also helped as intermediaries when I did have to go through the dealership for some work, and then they checked the dealership's work to make sure it was up to par. Naim, Rob, and the rest of the gang are wonderful!

Hannah G.

Source: YELP

19/03/2014

I have never had anyone say the words, "I will match your price" and actually do it without adding to your bill other things you "need". Thank you A+! You not only matched my price but you accommodated my schedule. Getting me the same tires the vehicle was purchased with and completing the work in a half days time! The car drives like new and I am in love with driving it again. Many thanks to you Justin for taking care of me. I will be sending you my co-workers and I will come in for my oil changes!

Michelle S.

Source: YELP

16/03/2015

I am very pleased with their service. It was my first time working with them and I was hesitant because...well when it comes to any car related issue you have to be but I recommend these guys. I commute everyday and needed to be able to get to work while having my car worked on and they facilitated the whole car rental situation as well as cover some of the expense - a major plus! I did some research on pricing (which I recommend you do) and Justin worked with me to get a reasonable price for the work I needed, which I really appreciated.

E M.

Source: YELP

31/08/2011

I love A+! My gf and I wanted to start our own auto shop once after taking some classes and I must say that A+ is like the shop that we had imagined we would open.
They are a little on the pricier side but their service is amazing. They also get bonus points for the following:
- Drop off service
- Email notifications when the service is complete
- Pictures of any services that need to be done (if they make any recommendations, they will provide a picture to show you why they think you shoud get that service)
- Free car wash
What put the cherry on top was this: I took my car in for a 60k service and ended up changing my transmission fluid as well as fixing my brakes. A few days later, I started to notice this burnt smell so I called them back a bit concerned. They said that it could be a bit of the cleaning solution burning off (from when they cleaned out the transmission) but told me to go ahead and bring it in if I still smelled it a few days later. When I took it in, it turns out that the smell was coming from a plastic bag which had stuck to my exhaust and started to melt! They cleaned it up for me and didn't even charge me even though it ended up being something totally unrelated to my last service with them. Bravo! =)

Jennifer T.

Source: YELP

24/01/2014

i went here for my 55k oilchange on my 06 gs300. justin treated me like i was rolling in with a rollsroyce and was putting down major cash to get work done. nope, just a $70 oil change, and i felt like i was getting the red carpet rolled out. he was honest with the recommendation needed to other work.
the rep i worked with was Justin. great guy.

Doug ..

Source: YELP

30/12/2012

My granddaughter's Audi broke down in Redwood City on Christmas Eve day and was towed, supposedly to San Carlos German Auto Works. Much to our surprise when we called them the day after Christmas---no car!! Tow truck driver took it to A+Japanese Auto Repair (!!??!)
But--it turned out to be a great mistake; Rob and crew diagnosed the problem (transmission shot; probably the clutch, too) and took great pains locating a good, used transmission for us.
We decided the car wasn't worth repairing, so paid only the very reasonable diagnostic fee.
Will we use A+ Japanese Auto Repair in the future for our cars? You bet!

Lottie K.

Source: YELP

29/04/2014

Had my battery replaced by them over 1.5 years ago on my SUV. It started malfunctioning and I took it in and they replaced the battery (because it was under warranty) for free. Worked with Justin and he was great - very polite, informative, and moved things as quickly as he could. I've been here in the past for repairs as well and their service is always good. Prices can be on the higher side than other local repair shops, but you get what you pay for. Got my car back today and am very happy!

Priyanka G.

Source: YELP

07/02/2014

Excellent customer service. Honest and friendly folks here. I went in to replace a light bulb (I had brought my own replacement) and Justin had it changed it for free. This is where I will be coming for future service!

Arjuna R.

Source: YELP

04/01/2015

My daughter's car starter went bad on the way back to college. Found these guys on Yelp and they were incredibly helpful replacing the starter and battery within one day so she could get back. Price was reasonable and their communication was excellent for a repair shop. Wish they were near us so we could always use them.

Greg H.

Source: YELP

15/06/2014

For the first time I came out of an auto repair shop with a BIG smile on my face. Spoke to Justin over the phone and took my car there, left it his capable hands and I knew I wouldn't have to worry about it at end of day, as I was aware I was leaving my car with someone who knew his job. And was not disappointed when I got back the car.
Issue with the car was a minor one, but the way everything was handled would definitely make me a repeat customer. Service was excellent.

Davis C.

Source: YELP

30/08/2014

Had a very positive experience with initial service of our new Mazda as we did not want to use the dealer. Appreciated the positive conduct of the owner and service agents. Took special care to explain all facets of service to me. I can tell they really care about the customer in the consistent approach of the staff. Overheard guidance from the owner on someone else's complex issue and was impressed with their handling. This is a good size shop (11 service bays) but very accessible and personal. So far so good.

ted h.

Source: YELP

04/12/2014

Rob helped me with my 2002 toyota Highlander after looking for a local place to do some major service for an oil leak, and many other things. Very personable, and up front, communication throughout the process was excellent. The best part was the rent a car agreement they have with enterprise. Highlander will go for a long time now! The office is very warm and friendly and you can tell the team likes working there. All good things to say, thank you!

Monica H.

Source: YELP

23/11/2014

Justin is the man. I'm always skeptical when it comes to mechanics (or anyone working with cars in general)...but I have to admit I'm very satisfied with Justin's service. He's really taken care of me, provided me with great deals and earned my business. I will continue to go to him exclusively until I have a reason not to.

Dimitri K.

Source: YELP

27/03/2014

First review I've ever written.
On the whole: outstanding service.
Things that stood out:
1. Honesty
2. Excellent service
3. Clear and managed expectations
4. Strong communication throughout the process
5. Fair pricing.
5. All around good people, and a real pleasure to do business with.
Rob helped me through everything. If you're like me and most people, when something goes wrong with your car, you have no idea what's going on. Due to a faulty engine from Honda, my engine cracked and the engine coolant leaked out. Basically the engine broke in the middle of the road.
I called A+ and they sent someone out within 2 minutes to pick me up and take me to the shop (this was mid-day). I met with Rob, who was very clear and open from the start about pricing. I valued this a lot - honest is scarce in this business. They took my car to their shop, dropped me off at my office, and handled everything from there.
Long story short - Rob was my liaison with Honda and did EVERYTHING for me, even managing to get me a new engine. From my perspective, my car broke down on a Wednesday and I got a new engine, for free, with the car ready to be used on the subsequent Tuesday.
Truly a seamless process dealing with honest and fair people.

Michel A.

Source: YELP

27/01/2015

I had a great experience with my car repair here. My older model Honda has needed a few repairs lately and so I've tried places other than the Honda dealership. I thought At was professional, communicative, time efficient, and detail-oriented. They also gave me a much better price and warranty than the dealership and the other shop that had just done multiple large repairs on two of my cars. Thank you A+, I will bring my car back to you:)

Heather C.

Source: YELP

23/08/2014

So I sold my Mazdaspeed 3... and went domestic with a Ford Mustang GT. I love the 5.0 but I'm not overly thrilled with any of the shops that specialize in American cars and I've always been dubious about dealerships. I wasn't sure that A+ would even work on my car but after talking to Naeem I was reassured that they would be happy to service my vehicle... dropped the car off today for its inaugural oil change and the service was what I have always encountered - excellent.

John S.

Source: YELP

06/04/2013

I was looking for an auto mechanic near where I work and found A+ Japanese Auto Repair on Yelp based on the excellent reviews, and A+ very much lived up to the hype.
The first thing I noticed when I walked into the office was how tidy and professional it was. In fact, this is the cleanest auto shop office I've been to in memory. I'm sure you know what I'm talking about - I'm usually hesitant to touch anything at most auto repair shops. Rob was extremely friendly and got my paperwork started at his desk right away. Work was completed in a reasonable time frame, and Rob took the time to explain the work performed in conjunction with the oil change and point out the warranty period of all work performed (even though this was just an oil change). The price A+ charged was very reasonable as well.
Overall, I was very satisfied with the level of service I received. They've won my business and will be taking my car here in the future.

Billy W.

Source: YELP

22/02/2015

The quality, professionalism and honesty of A+ Japanese Auto is unsurpassed. I set up an appointment with Justin Mills, Customer Service Advisor and brought my 15 year old Lexus to for a computerized evaluation. I was amazed to discover that the engine was in excellent condition and that the repairs were not insurmountable. I was told I had to address the issue of normal wear and tear for a vehicle that had 140,000 miles on it. He gave me a fair estimate and I gave it the go ahead. Not only did Justin work with me on a fair price for labor and parts, but he added a couple of extras at no additional cost. (It was a big job!) When I picked up my car, I couldn't b believe it was same car I dropped off. I was pristine inside and out and when I drove it, I felt as though I were driving a new car. I highly recommend Justin Mills and the A+ Japanese Auto Repair team.

D F.

Source: YELP

23/06/2014

A+ provided me with excellent service a year ago. They fixed the pulley and alignment in my car. They are very friendly and knowledgeable about the services they give.
Thanks again A+ Auto!

Bella C.

Source: YELP

30/11/2012

My car was making weird noises during my commute. It was raining, my car was struggling, and I just knew something was wrong. I didn't want to wait until the inevitable car breakdown, so I turned to Yelp to find an auto repair place close by.
I decided to call A+ and was greeted by the owner. I knew the shop was closed and swamped with work, but he was genuinely concerned and agreed to take a look at my car if I could get there in less than 15 minutes.
The owner and staff were friendly and welcoming. And not once did they treat me like a dumb girl who didn't know anything about cars. He explained to me what he believed what was wrong with my car and even took the time to call my dad (who is also a mechanic, but lives all the way in SoCal).
Although they weren't able to fully fix the problem, they were very helpful in identifying the problems with my car and explained to my dad what he could do to fix it.
They topped off my fluids and sent me on my way. Not only were they very responsive and friendly, they also did not charge me for anything. Great guys!

Mary S.

Source: YELP

23/01/2014

Getting your car fixed is never fun, but Rob and the rest of the team at A+ made the process as easy and painless as possible. I went in for a check engine light. The mechanics identified the problem and also did a check on the rest of my vehicle. They replaced the offending part and completed some much needed maintenance to my often-neglected car. Rob stayed in constant contact and ran each fix by me before completing the work so there were no surprises when I got the (very reasonable) bill. And the icing on the cake, my car was returned to me freshly washed.
Thanks A+!

Kelly M.

Source: YELP

07/04/2014

My sister and I have been going to a family friend to fix our car who has been doing a great job. But unfortunately they moved and so just recently another family friend said A+ Japanese does such a great job so we went to A+ Japanese to get our car fix. They were very knowledgeable, efficient and courteous. We thought they did an amazing job. Rob, Justin, and Naeem were very thorough and professional. We are very comfortable trusting our cars in their hands.

Semi P.

Source: YELP

07/12/2013

This was my first time using A+ and boy did they quickly enable me to be a fan of their shop... Rob took my call and was easy and pleasant to deal with... Same was true when I arrived to drop off the Camry for diagnosis and repair. The Check Engine light and VSA light came on together but I couldn't figure out why... Rob diagnosed it and turned out to be the evac purge solenoid for the gas tank (never would have figured that out without a diagnostic). Excellent work, fast turn-around, and very friendly and courteous staff. Price is the only gotcha... A little expensive for the area.

Mike G.

Source: YELP

04/06/2014

We've been taking our 3 Toyotas here (Camry hybrid, Corolla and Sienna) since the dealer coverage under warranty expired. We always get a detailed estimate of the work needing to be done, with simple explanations, and it always is done when they promise. Even courtesy car washes most days, if they're not too busy!
In April, the hybrid battery on our 2007 Camry died, at about 120,000 miles. After giving us an estimate of about $4000 to repair it, we discovered together that this one repair was still under warranty, because of California emission standards. Justin of A+ arranged for towing to a dealer, worked with his contacts at the service department to get me slotted inso I wouldn't have to pay for a rental over the weekend, and got it returned to A+ for me to pick. Total cost to me = zero dollars.
We wouldn't go anywhere else.

Terri D.

Source: YELP

28/11/2014

These guys are awesome! Naeem provided the best customer service! From the first phone call he was courteous and always very helpful! I got an inspection and quote from them on a used car. Very thorough! The owner walked me through what needed to be addressed immediately and what could wait. They even refunded work they didn't think was required with my visit! On the day I scheduled the work, again Naeem was very courteous and communicated with me through the whole day. He made arrangements for transportation for the day and provided me updates and an ETA throughout. Our driver to the train station and back was also very courteous and kind making sure my children were safe in the vehicle. Their quote was right on and they even did some other minor things I requested. Naeem made himself available via email if any issues came up after my repair. They really take care of you and your vehicle here. They are very transparent and I didn't question any of their recommendations and expertise. I will be taking my car there every time. I don't mind commuting here from the East Bay. It's worth the piece of mind that my vehicle will be taken care of properly. Thank you guys for the excellent service!

joel s.

Source: YELP

23/04/2014

Great service. Very responsive. Just dropped in and they took care of me. Justin was terrific despite being a self proclaimed cheeseball. :)

Kathryn F.

Source: YELP

18/01/2014

Rob and his team at A+ Japanese are extremely friendly, professional and they offer quality repairs at a fraction of dealer prices. They are honest and I never felt as though they were trying to up sell me, on anything, just to turn a profit. When my car needed to be kept over night, they gave me a rental car at no added cost. I am extremely satisfied with my experience at A+ and I would recommend them to anyone looking for quality repairs, friendly service, economical prices and convenience.

Dylan H.

Source: YELP

31/01/2014

I was in a bind one Saturday before Christmas. Would you believe my battery failed at about 1:15 pm? I used Yelp to find a possible option. A+ was open and said they could help me out. They close at 2 on Saturdays and worked me in. I was really impressed with the care and conversations the front office person had with the other customers; I was wondering if he was nice to just me. Oh no, he had a great relationship with everyone.
Two real pluses:
1. I was able to use the Yelp discount I purchased on the spot
2. They washed my car!!
Thank you for such great emergency service!

Karen R.

Source: YELP

20/12/2014

All I can say is, WOW, WOW, WOW! I had Rob help me with an issue I was having regarding my tires and rims. I had gone to Pep Boys down the street and let them know what "I thought" the problem was. To be honest with you, I know nothing about cars and they should of asked me to look at the car instead of telling me, "no we don't do anything with fixing rims." So I left, went on yelp, and called A+ and spoke to Rob. Immediately from when he picked up he was super courteous and listened then gave me options of what I should do and suggested I come in. He greeted me with a warm genuine smile and went out to take a look and said I had a hole in my tire. He looked up prices and gave me an estimate and said I can try to find out if I had a warranty with Pep Boys because I had gotten my tires from them originally. So I left and went back to Pep Boys and was greet by a guy at the desk that said, "what do you need," I was pissed that he said that. They couldn't help me with my warranty because I had the service done in NJ. I called NJ which the lady over the phone was nice but they could not find my records. I could not stand the way I was being treated and the price of a tire that was similar was about 30 dollars more then what Rob estimated for me. Rob initially said to me, "I want to help you regardless if you get the tire with us or them," that was truly was impressive to not try to reel me in right then and there. So I went out and got abused by Pep Boys and came running back to A+ auto because of their true professionalism and their genuine customer service. I am extremely impressed and wish it was like this everywhere but it's not so with that said, I will keep coming back!

Vickay I.

Source: YELP

01/10/2012

I took my hybrid here for its 60,000 mile servicing and to get my brakes checked out. Rob was friendly and courteous and allowed me to claim the $25 Yelp offer without having to go through the process of purchasing the credit via Yelp. He spoke mainly to my husband (90% of the conversation), who I had brought with me to the shop so I could borrow his car afterward. It surprised both of us, as we thought it was pretty sexist behavior. Maybe this is normal protocol for mechanics, I'm not quite sure. Rob called and worked directly with my husband for the approval of repairs, which wasn't surprising after our morning discussion.
The repairs ended up being much higher than I expected, though I believe they did a good job and I was happy that all of the work could be completed in a day. If I have an issue in the future, I would bring my car here again but send my husband to drop it off.
PROS: - they washed my car as an added bonus,
- they were very organized and timely
CONS: - if you're a woman, it might be better for you to send your man into the shop to do the dirty work, I saw a few reviews mention this as well so I know it's a shared sentiment,
- prices are a little steep, but they fixed all of my issues in one day

B. Holly L.

Source: YELP

16/12/2013

This is the best auto center I have ever had the pleasure to take my car too. Gary assisted me. He didn't take advantage of my little knowledge on cars and he even found a cheaper part for me!! I will be coming here from now on! I own a Hyundai.

Nailah M.

Source: YELP

22/05/2014

Work performed included diagnosing a check engine light, proposing a repair and executing the repair. 97 Toyota 4runner. The shop was very accommodating to a limited schedule, allowing multiple drop-offs and pick-ups over a couple of weekends to complete the work. This ability to work with the customer is invaluable, and one of the reasons I will certainly return to A+ for future work. Bringing the car in on several occasions for one fix did cause one issue which I was not pleased with. A weekend mechanic did not get the correct information for the repair, and did not complete the repair which caused a return to the shop that lasted 4 days over another weekend. In the end, the repair was made correct. Price was very fair. Additionally, when the car was returned to me, it was washed, tires cleaned, interior cleaned, carpet cleaned. Thanks A+

Reid E.

Source: YELP

01/02/2015

We have been going to A+ for years now, because they consistently provide superb service. In addition to Justin with whom we've worked primarily with, everyone on the staff is friendly, professional and helpful. They deliver outstanding service, and we can trust them to tell us what we need and what we don't need. We would definitely recommend them to others.

Sandi W.

Source: YELP

10/04/2014

True story: my ignition locked so I called Justin at A+. After trying his suggestions, nothing seemed to work. So since I was in town, he sent a technician out to my car and he was able to unlock it. Did I mention that was at no charge? Who does that? 5 stars!

John M.

Source: YELP

10/03/2014

How did I forget to post this draft?!?! Anyways if your not taking your car here your not getting the best service! Talk to my man justin and make sure you get the deal from yelp. They do more than fix your car they let you know what they're doing step by step. As a man that works on his own car most the time, sometimes life gets in the way and you don't have any more of that "time" to spend on your car so "I" take my car here! They do stellar work and the price is right. (Every shop needs to make money) but they checked my suspension for free anyways. Just sayin!

Carlo T.

Source: YELP

02/01/2014

Love this place. The service is outstanding. The people are knowledgeable and friendly so that I always feel totally comfortable with their recommendations. They work on my Honda regularly and it runs like a dream. Never going any place else!

lucia m.

Source: YELP

18/11/2013

I have been going to A+ Japanese Auto for something like 7 years. These guys are great. I find the service IMPECCABLE - with everyone I have spoken to. And just recently I called because I am going on a road trip and they checked my car and washed it for free. Just a great group of people. I highly recommend. In fact, I joked with them that I will only buy cars they will fix/check.

Tara V.

Source: YELP

10/12/2014

My 2009 Sienna rear wheels caused lots of noise when driving around 50+ mph. Toyota 101, Coatco, and Las Schawb tire center all could not figire out what's really wrong initially after cost me hours of waiting. Lucky enough recommended by one of A+ loyal customers Paul, I came to A+, hopefully figuring out what's really wrong and get fixed in a reasonable price soon. A+ quickly found out what's the problem and fixed it next day. It is $150 cheaper than Las Schwab tire center price quote. Justin did excellent customer services job, made the whole process very smooth and comfortable. I will do my next oil change maintenance here again.

Yongqin X.

Source: YELP

11/01/2014

Justin will take extremely good care of you, your vehicle, and any concerns you have. Justin and this place really earn their "A+" name!

Dennis C.

Source: YELP

04/09/2012

I would be very cautious about going to this shop, the service can be terrible.
I took my car here about a month ago after it had overheated (temperature gauge was at HOT and smoke was coming out of the hood), and the reason that I decided on A+ was because of all the good reviews.
My car was already old and I was planning on buying a new car soon, but if I could fix my current car for less than its trade in value then I would so I could drive my current car for a couple of extra months. I told A+ that I only wanted to fix my car if the repair was going to cost under $800. They looked at my car and quoted me a little over $800, so I decided to go through with the repair.
The repair came out to be over $900, so I was a little annoyed that their quote was off by $100 but I chalked it up to bad luck.
When I came back to pick up my car, I had my girlfriend drive it home while I drove the car that I had brought us in. Right before I pulled out, she came to me to tell me that the car wasn't starting, even though it had just been repaired. By the time we had gotten back to my car, one of the mechanics had started it up for her but was apparently very rude, and spoke down to her (even though my girlfriend had worked at an autoshop before and knew what she was talking about).
The next day when I went to start my car, it wouldn't turn on again and I called the shop to let them know that it wasn't starting. Suddenly the told me that my car hadn't been starting the entire time and that I only specified that I wanted the overheating issue fixed. Why would I only want the overheating issue fixed if the car wouldn't even start? Eventually they told me to bring it back down to the shop so they could check it out.
Once they had evaluated my car they told me that the mass airflow sensor had corroded because of the steam from the overheated radiator, and that was what was keeping my car from starting. I talked to a couple of other mechanics and all of them told me that a faulty mass airflow controller wouldn't prevent a car from starting so I decided to take my car to another shop. The new shop looked for an hour trying to find anything wrong with the mass airflow sensor but couldn't find any problems. Eventually they realized that it was the idle air control motor that was broken and replaced it. Lo and behold the car started again, but was still overheating.
When I called A+ again to talk to the them about the overheating issue they told me that they had fixed the radiator and that was all they were obligated to do.
TL;DR - It seems like A+ never really fixed the original problem (the overheating) and then gave me a car that they said was fixed but didn't even start. Also I felt like they were trying to string me along with a bunch of repairs even though I told them I only I wanted to fix my car if the repair was under $800.

Jeremy M.

Source: YELP

26/01/2015

I have had a persistent and mysterious battery issue with my car, and the A+ team has been busy helping me diagnose the problem and make the repairs. When initial repairs did not fully solve the problem, they arranged for an immediate (free) tow and covered additional costs on subsequent repairs. I am incredibly impressed by the customer service, led by my contact NAEEM. I feel like he has gone above and beyond the call of duty to keep me a happy customer. I will be back.

Janet T.

Source: YELP

25/01/2015

Amazing customer service from the first call all the way to the service of the car. Justin helped me out and really provided a great experience. They take pride in their honesty as well as competitive pricing. Definitely going back.

Joseph R.

Source: YELP

03/05/2014

Great people! and they offer awesome service I haven't been to a place that offered so much help I felt really comfortable working with them

Christian M.

Source: YELP

04/10/2012

I was referred here by a co-worker's friend and I am glad they told me about this place. I called and talked to Rob who is exceptionally friendly and accommodating and I told him my brakes were grinding and that I needed an oil change. He gave me a rough estimate of approx. $35 for the oil change and possibly up to $300 for new brakes, but obviously couldn't quote me a definitive price until they looked at my car. I dropped my car off on Friday night and utilized their after hours drop off which is really handy.
They started working on my car early Saturday morning and called me around 10:30am to give me the news. I needed completely new rear brakes as it was metal on metal, but the front ones were fine and it would be a total of $698 including the oil change. So it was a lot more than I anticipated, but I guess the work needed to be done. I paid over the phone using my credit card and the Yelp coupon and then when the finished my car on Saturday afternoon, they placed the keys in the vehicle so that I could come and get it Saturday evening after they had already closed. This was all very convenient for me. Sorry I never met Rob in person, but he is a very delightful person.
The work appears to be done completely and thoroughly (not like I can see the brakes, but they feel nice when I stop my car). The after hours service is very helpful and the location is great too. The only thing on the somewhat negative side is just that it was waaay more than I anticipated, but I guess that's the going rate for rear brake repairs. I would definitely go there again. Thanks!

Alexandra B.

Source: YELP

06/11/2014

Just got my job done there. I chose them because dealer is too expensive and A+ has great review on Yelp. They are indeed as good as what I expected. They might not be the cheapest but is certainly cheaper than going to dealer with good quality. I highly recommend A+.

Jack W.

Source: YELP

25/03/2014

No question this is the top spot for auto service and repair. Justin was the man that took care of me like I was his only customer. They have a great deal with Enterprise that I got lucky enough to drive a Ford Escape for 30$ a day. By far, however, Justin was the most prominent aspect of this experience as he led the way through the whole thing. Can't say how much I appreciated his effort.

Pierre D.

Source: YELP

22/03/2014

I was referred to Justin at A+ Japanese Auto Repair to look at the A/C on my car. Justin was very attentive and professional in reviewing our maintenance needs and additional recommendations. There was never any pressure for any unwanted maintenance or repairs outside of what we brought our car in for, however the thoughtfulness and explanations provided persuaded me to accept many of the recommendation. The quality and service delivered exceeded expectations and everyone had a smile when we picked up our keys. Thank you Justin! You are our repair shop of choice!

Dane F.

Source: YELP

18/06/2014

Just had my Honda repaired at A+. They did a great job. They even drove it over to Honda to have warranty service saving me the time to do it. They cost was as estimated, and the car ran great. It's nice to find a professional car repair shop.

Keith B.

Source: YELP

24/09/2012

These guys are awesome! I couldnt recommend them enough! I am a young woman who knows absolutely nothing about cars. The guys at A+ were so helpful and walked me through every step of my repairs, kept me in the loop with daily updates, and made sure I understood everything and they gave me tons of different options. They fixed my car quickly and got me back on the road in a much safer car!
However I was most impressed when my car started acting funny after I picked it up. I called A+ and they sent a mechanic out to my house to fix it....free of charge! What amazing service!
I think my car and I found a home as A+. I will definitely be bringing my car back to them in the future.

Dawn K.

Source: YELP

23/12/2013

Took my 97 4runner in for regular service since I'm going to be putting a lot of miles on for the holidays. Basic service was $140, they recommended a some other adjustments (deglazing a couple of the rotors, etc), and warned me about a couple of leaks. I got this car from family that neglected it so I wasn't too surprised that it had a collection of small issues, and I'm certain 2 trips in playa dust really didn't help. The coolest feature of A+ is that they emailed titled pictures of the things they found. Some of it I knew about, some of the leaks were new to me, but man it could use an undercarriage wash!
I would take a star off for not looking at my car the same day I dropped it off, but they made sure that I wouldn't be stranded, and the photos they sent of the problem areas makes me feel confident in their recommendations. Bonuses: they washed the car (it was really obvious) and Justin was easy to work with.

Josh N.

Source: YELP

01/11/2012

I have to say that I am very impressed by the service and customer service of this repair shop. I will gladly recommend them to anyone and everyone with a Japanese car.
The work they had done has really held up after 7 months of hard driving.
I was also impressed with the customer service. Because of my own fault, I had waited too long to get the engine light fixed on my car. I came in and mentioned that I could not get a smog check without the engine light fixed. The salesman overheard and even though A+ japanese Auto Repair did not do smog checks, they took the car to a smog check place to get a smog check done for me.

Chad O.

Source: YELP

13/01/2015

A+ Japanese certainly has won over our business. They are courteous, professional and very cool. They front desk staff is accommodating with schedules and ride service and very pleasant to work with. Their mechanics are thorough and trustworthy. I am most pleased with the work they have preformed in the last few years, especially keeping my older car going at 354K miles on it. We are lucky to have found them!

Adrian M.

Source: YELP

26/02/2014

Great service and I like the upfront explanation of the costs and structure of charging flat fees based on the type of service performed. Will be coming back again.

Kevin O.

Source: YELP

05/12/2014

I had an issue with my brake master cylinder and Justin and A+ took care of me to the VIP level. After multiple failed attempts to obtain the correct replacement part, A+ did a fantastic job of keeping me in the loop and making sure I was taken care of from a safety point of view and ensured I had temporary transportation while it was getting fixed. I was thrilled with the level of service and knock on wood that the issue is resolved and gone for good.

Jasper J.

Source: YELP

27/08/2013

This place has a goal to take all your money , Check The Bay Area Check Book magazine for real reviews,You will be shocked how poor this place is

R B.

Source: YELP

05/09/2012

Finally took my car in after putting of my transmission fluid change for a good 6 months. I called and was able to schedule an appointment the very next day which was awesome. I dropped my car off the night before and it was done before 10 am the next morning which was also great.
I took advantage of the yelp deal they have (50$ for 75$). Just mention it to the gentleman when you make your appointment so he can adjust the price before you pay (I felt bad because I forgot to mention it and he had to back track a bit).
All the men working there were super helpful and friendly. A huge bonus that I wasn't expecting was that they washed my car for free without me even asking (or maybe they saw how dirty it was and felt bad for my poor car) In any case, I was very happy to leave without paying an arm and a leg in a clean car.

Yanna L.

Source: YELP

15/03/2014

Just really great place to take your car. You will need to See Justin Mills, He's just a ace in the hole for some one who knows their business. Give them a call. The shop has a great staff and it's a close knit shop...YOU WILL NOT BE DISAPPOINTED. I rate them high.......Thanks guys for all of your help...

Harriet J.

Source: YELP

18/06/2012

This update is LONG over due. I called to get a quote over the phone for my Toyota 4Runner and they said they would have to get back to me. I politely asked about how long it would be (as I was on a bit of a time crunch) and they said 30 mins "tops." 30 mins came and went and guess what, I never got a call back from them. I've taken both of my cars elsewhere since then.

Emi N.

Source: YELP

19/06/2012

They are knowledgeable, friendly, and timely. One of the best mechanics I've ever been to. Eric is a great owner, really knows what he's talking about and walks you through every step of the job.
I even had some paint scratches near my front wheel (which were caused by me), and they saw it, emailed me pictures of it, and even buffed it out for me. All without me even asking about it. Took great care of my wife's car too.
Great service, great shop, I highly recommend it!!

Caio S.

Source: YELP

15/07/2012

They recently fired the guy that was responsible for my rental car bill.
Service since has been professional and timely.
I keep bringing my car here, so perhaps that's the best review?

D E.

Source: YELP

24/04/2014

Great customer service from these guys! Extremely friendly and easy going is what set this shop apart from all the others. They explained in details all the problem areas on my car and suggestions for repairs without ever being pushy or making me feel pressured in any way. They offered solutions and left it completely up to me with their findings. A gentleman by the name of Justin was the person who assisted me from beginning to end and he is just great ! If you plan on taking your car here, please ask for him, he will take good care of you ! Thank you guys at A Plus Japanese Auto Repair for everything ! You have gained a new customer !!

Ming T.

Source: YELP

18/12/2014

I trust no one with our cars like I trust Justin Mills. We have worked with him for more than a decade and I would highly recommend him and A+ Japanese for your car repairs. He is honest and takes the time to explain the work that is being done and how it affects the total workings of the vehicle. He also points out things that should be done in the future for the best performance and safety of the vehicle. Everyone at this shop is so friendly and respectful! Thanks Justin and A+ Japanese!

Jane B.

Source: YELP

22/11/2013

Love this place! Great quality service and attentive staff. I just wish some of the work would take less time, but I get that they are a smaller shop with a TON of loyal customers.

Farkhanda Z.

Source: YELP

14/04/2014

Thank you Justin & all the folks at A+ for the exceptional service!
Mimi

Mimi C.

Source: YELP

14/06/2015

Whilst driving on the freeway one morning, my car suddenly started making noises and subsequently stopped accelerating. I was able to get into the slow lane and find a safe spot to park my car. I called AAA for a tow and they recommended that I take my car to A+ Japanese. Upon arriving, I met Naeem, who was kind and asked a few questions to get a sense of what was going on with my car. Naeem explained to me that they were going to run the diagnostics and that I could use the complimentary shuttle service to get to my work while they figured out what was wrong. Naeem called back that afternoon and let me know that the car's spark plugs and coils were shot and would need to be replaced. Ultimately, I didn't have A+ Japanese fix my car since I realized that it was still under warranty with the dealership. That didn't stop Naeem from making sure my car was in a safe location overnight until the tow truck came to take my car to the dealership. He even met the tow truck driver the next day and got my car going for me. Really great, thoughtful service. I would definitely use these guys when my warranty runs out!

Kelly L.

Source: YELP

15/11/2014

Thank you Justin for the great customer service you provided me with at A+ Japanese Auto Repair. I had a G20 with 207K and he had the technicians do a full evaluation on the car. They sent pics of the "problems" within 24 hours of me dropping off the car. He then followed up with giving me an honest opinion on the pros and cons for fixing or not fixing each of the problems. We went through with the fixes, and driving the car, I could definitely feel the improvements in handling. I'll definitely be bringing back my other cars for service here.

Tim Y.

Source: YELP

24/02/2012

This shop had no knowledge of the problem my car was having and had the nerves to tell me that the smoke coming from my exhaust was because my LS400 had over 190k on it after I had paid them nearly $2500 worth of services... I did some research on the problem my car was having and found a solution on
and brought my car to a different mechanic and whaddaya know my problem was fixed... Never trusting these people again.
More details in my post on CL here:

Mark S.

Source: YELP

25/10/2014

Looking for a honest trust worthy mechanic is hard to find these days. I have been with my mechanic that I have been going to for the past 19 years, now he has relocated an hour away which made things inconvenient, It was time to find a new mechanic. I found A+ Japanese Auto Repair on Yelp with the enormous of great reviews, note that I'm not a big Yelper but I figured it wouldn't hurt to give it try. I called and spoke with Justin (Service Writer), I told him my situation and that I'm looking for a new mechanic, We automatically started talking as if we new each other, so I made a visit to meet with Justin, he appreciated the fact I came down and promised me that I would be very happy with their work and services, he really took on the project as if it was his vehicle, if I had special instructions for Justin in regards my vehicle, he would listen and relate those notes to his mechanics so they understood that I take pride of my vehicle, it just eased off the pressure that I found someone that cared and take pride as much as myself. Justin always kept me informed every step of the way about my vehicle. Superior customer service, Justin has my 5 stars!!! Thank You A+ Japanese for such a great experience!!!

Cathi S.

Source: YELP

12/11/2014

Had a few major jobs done by Justin at A+ and there is no doubt I will keep coming back and recommending A+. It is a great feeling knowing you are educated about the process and options for your service from start to finish. Thank you Justin and team!

Jonathan V.

Source: YELP

30/03/2014

I brought in my 2000 Xterra knowing that it probably needed a few things... spark plugs, fix oil leak, replace belts maybe... I could not be happier with the customer service here. Rob took care of everything for me including offering to stay open a little later to accommodate my work schedule, and securing a rental car for me, hassle-free!
I really love that they emailed me pictures of what they found in my car, a lot of the issues I was expecting (spark plugs, etc) I was told were fine for the time being, so I appreciate not being upsold on every little thing. The issues they did find were legitimate and again, with the pictures I could see the problems for myself.
Now my car runs great, I immediately felt the difference when I picked it up from the shop. Great customer service and communication so I will definitely be back.

Jennifer D.

Source: YELP

24/03/2014

A+ Japanese has been servicing all four of my family's vehicles for a few years now. They have maintained my Honda Ridgeline since it was brand new. We also have a Mitsubishi, a Subaru, and a Toyota, so they do it all.
A+ has a very skilled and knowledgeable staff, great service, and perform excellent work for a fair price.
Rob, the service adviser, provides true customer service. He is quick to get you in and out, and always set me up with a ride with their free shuttle service. He is in constant communication with the status. When appropriate, Rob spends the time to educate and explain the services performed. He is also a true gear-head. If you have time, ask him about his Cougars.
As an engineer, I appreciate their thorough diagnostic and troubleshooting. This means that they will perform only necessary services, and replace parts only when required, and you can be confident that it is truly fixed. Rob is honest, and will say they will monitor the situation until the next check-up. So when they do make a recommendation, you can trust that it is for the continual smooth operation of your vehicle. This saves me money, and time that my car is at the shop.
Also, I have noticed recently that they have been very busy. This is good because others in the community are seeing their value and using their services. This is akin to walking into a busy restaurant, and you know the food will be good there. However, they are never too busy to help you if it is an emergency.
Lastly, I track my car at High Performance Driving Events (HPDE), and I trust them that it is ready for each event.
If you are looking for an auto repair shop, give them a chance to win your patronage, and I am sure you will be glad you did.

Calvin Y.

Source: YELP

01/11/2014

I went there for a quick oil change and definitely found my new car care place. I received A+ service from Jason and recommend him and A+ to everyone.

John M.

Source: YELP

02/03/2014

I would not recommend this shop to anyone after my experiences with them. I took my car here back in November to have a heater control valve replaced and my turn signals/ emergency flashers fixed.
They replaced my flasher unit for the turn signals, but that did not fix the problem, though they left it at that and went no further.
They managed to fix the heater control valve, which I appreciate because it was a hard part to find, but they did not put any of the interior panels back on that they had taken off in order to repair it.
On top of this, they never reconnected the fan for the heater/defroster, so even with the repair(although it does help not having coolant spilling into the car, thanks) my heater is still useless which has really been sketchy in the rainy weather due to my windows fogging up and a rag being the only way to un-fog them.
UPDATE: We got in touch with this shop again to discuss the issues mentioned above and they agreed to make things right.

Kevin B.

Source: YELP

04/10/2013

Received wipers in the mail! I commend A+ Japanese for following through and making sure customer is fully satisfied.

Kristoff F.

Source: YELP

15/02/2014

I brought my 2006 Toyota Higlander in a few weeks ago - has 99k miles and never had any work done except for oil changes. I knew it was time for timing belt change. Justin Mills went over the car thoroughly and recommended a few other maintenance items such as a new battery/alternator. I decided the battery/alternator could wait. One week later, on a friday afternoon, my battery light went on. I called Justin and he did not hesitate to tell me to come right in. I barely made it there before my car died. I SHOULD HAVE LISTENED TO JUSTIN !!
Needless to say I will be a faithful client of A+Japanes. They are great, helpful, friendly and knowledgable

Kathleen C.

Source: YELP

29/11/2013

Fantastic service. Friendly. Knowledgeable. Our Nissan started idling poorly after a quick lube oil change. We took it in and rob immediately diagnosed a problem. He fixed a disconnected air intake hose in 5 minutes, drove around with us to be sure the problem was fixed, and then refused to take any money for the fix. We also asked him about our other car and he gave terrific advice. It is hard to find helpful, nice, and fair mechanics. This group is certainly a find! A+ is not just a name; it fully fits their service.

Aaron D.

Source: YELP

26/03/2013

They do not respond to voice messages: I left two initial messages that were never returned. I then called yet again to inquire about a 90k service for my Nissan. I was told that they could "save" me money by doing a $140 inspection to ascertain what really needs to be done. This fee cannot be applied to the actual service. I told them that the service schedule was quite specific and the areas of interpretation could quickly be spotted during the service. The advisor then said he would look into the options. Once again, no call. Bogus fees and dubious tactics aside, they didn't show the courtesy to even phone back. Not my kind people to do business with.

Robere B.

Source: YELP

18/04/2012

I have been a fan of A+ Japanese for 10 years! When I bring my car to A+ Japanese, I know I'm in good hands and that they will do right by me. After 10 years, I have serviced three of my vehicles with Eric and after picking up my car, I leave feeling worry free (always). The A+ team is knowledgable, provides honest diagnosis and has outstanding customer service. I am very pleased with their operation and appreciate everything they've done for me and my family. Last month, on his drive home, my husband had car trouble. He called A+ Japanese and he was able to bring in his car the same day, 30 mins prior to closing. Car was fixed and he arrived home safely. Adam, Danny says THANK YOU for your immediate attention and true generosity.
A+ Japanese, you truly are an example of perfection.

Miao Yin K.

Source: YELP

27/10/2014

I needed a pre-purchase inspection of a car I was planning to buy and Justin and Rob helped me out very well. It all went very smoothly and I have no complaints at all. They were both very professional and kind. At the end I didn't buy the car because of what Rob told me about the car. It was very useful.

Michiel S.

Source: YELP

31/12/2012

MAJOR UPDATE: I received a call from A+ - they agreed and have refunded the amount. I am truly delighted and they now have a customer for life!
Previous: Not happy about recent repair: we feel we paid for their mistake.
Took our car in to have a whine diagnosed and repaired. Their diagnosis was that the alternator needed to be replaced. Paid $695 for a refurbished alternator.
Starting the car the next morning the sound was still present, no change from before. Took the car in again.
Was told "there were three sounds: alternator, transmission, and power steering. Don't need to do anything about the transmission or power steering at this point..."
Was also told that the alternator was definitely making a sound and needed replacement - there is no way for me to know if this was really true or not, but I suspect not.
The end result is I have a refurbished alternator for $695 with no audible improvement.
I suspect they simply were unwiling to admit or consider that their diagnosis was in error. At this point, I'm not planning to return. Really disappointed.

Peter C.

Source: YELP

29/07/2014

I came in for an oil change and an inspection of my car. I was helped by Justin who was incredibly friendly and accommodating. One thing I found very useful is that they actually take pictures of the parts of your car that need repair and explain to you exactly what the issue is. The time and price estimates for the repairs were very accurate.

Alexander T.

Source: YELP

22/03/2012

I'm a cute, petite girl who looks like a teenager and knows nothing about cars. When it comes to being taken advantage of by mechanics, I'm a sitting duck.
My Honda Civic was due for it's 65k checkup, and my dad was concerned about my automotive naivete being taken advantage of. He did some Googling and called A+ Japanese Auto Repair, and had a long talk with the owner, Rob. I brought in the car, and Rob gave it a thorough checkup and test drive, including checking the oil and fluids. Then he sat me down and told me everything I needed to know in an honest and non-condescending way. He said that my car was in great condition and didn't need any work at the moment. And he did all this FOR FREE.
I've been a loyal customer ever since. The service is cheerful and punctual and Rob has never tried to upsell me anything.

Kelley M.

Source: YELP

09/09/2009

This place has all the works: E-mail appointment notifications, txt message reminders, pictures of problem spots sent to your inbox, discussion of probable causes, courtesy rides, and more. This place is wired up the yin-yang with great service...
... so maybe that's why they gave me a quote that was considerably more expensive than my personal mechanic. They price much higher than other shops. I know my vehicles. I'm not an expert, but I know how things work and how to repair most things and what it would take. For engine mounts and brake hoses, they quoted me $1000. This should not take more than $600-$700. This did not include the initial $85 inspection fee and a 10% company discount.
So why come here if my personal mechanic could do it for me cheaper? Convenience. I needed this checked out asap, and my mechanic would not have had the time to sit with me to take a look at the problem. Service added an extra star here.

Alfred Y.

Source: YELP

01/04/2012

Outstanding customer service. I saved almost 500 dollars from what Lexsus was going to charge me for the same 30k check up.
Everyone was really professional and when i got stuck and could not pick up my car due to sleeping babies they delivered my car to me.
Awesome

Jennifer S.

Source: YELP

17/09/2014

I actually found this place on Yelp and was enticed by the $40 for $20 coupon. Then after reading the great reviews I decided to try them. I was not disappointed. The customer service was excellent from Rob, the service manager, to my technician. I only went in for an oil change, but it took less than 40 minutes and I was on my way. The technician also thoroughly checked all of the other fluids and the tire pressure. I would definitely recommend this place and would go back.

Carol F.

Source: YELP

17/09/2014

My husband and I have been going to A+ Japanese Auto for the past 3 years and we couldn't be happier with our experiences there. We bring in all three of our cars for routine check ups. Recently, my Toyota Hybrid started to make strange noises upon acceleration or braking. I emailed Rob Lucas ( our usually go to guy at A+) and within a day, he arranged for the pick up of my car, inspection, tightening up of the suspension of my car with resolution of the noise issue and delivered my car back to my house. Since we have been loyal customers, he didn't even charge us for this service. I cannot say enough good things about this company. They are trustworthy, easily accessible via phone or email and their pick up and delivery service makes it easy for any working professional or at home parent to get their car care done without any inconvenience. I would highly recommend A plus Japanese auto to anyone!

Yiyi G.

Source: YELP

14/10/2014

As always they are great. I was informed as to what they are watching and what will be needed in the future. They keep my car tip top and I feel safe and comfortable driving around town or on a trip.

Etta M.

Source: YELP

15/01/2012

I had my 2006 Mazda 3 serviced at the dealer for years, but grew unhappy with the customer service and prices. Based on reviews, I decided to try A+ Japanese. In sum, it was a great experience.
I was due for a regular service, but during inspection a few small problems were uncovered. The repair man called me right away, and sent me photos of the problems via email, which we went over on the phone. It was an effective way of making me understand that the nature of the defects and the repairs necessary.
I plan to make A+ Japanese my mechanic!

Gregory M.

Source: YELP

09/10/2013

Have been bringing my car here for years. Actually, multiple cars, They are always courteous, knowledgeable, reasonable and do great work. Can wholeheartedly recommend them.

Miriam W.

Source: YELP

05/08/2013

I have been a loyal fan since i first found A+ through the Mechanic Files of the Car Guys website; that was in 2001. Yes, they are a bit expensive, but the added perks or car shuttle to and from work and car rentals if they keep your car longer than expected hve been life savers. My 07 Accord with 125k miles is in perfect condition. I always deal with Rob. He's been great to work with. Thank You A+

Yadhira C.

Source: YELP

30/08/2013

A truely honest, caring busines!! I needed my tire fixed (which another business said wasn't possible) and they did everything they could to help me out. He explained step by step what he was going to do and was more than friendly the whole time! It was quick and efficient.

Anna B.

Source: YELP

31/10/2011

I came straight here with my bf after a car accident. Some turd took a quick left turn in front of my car and tried to blame me.
Anyway I was freaking out because there was this piece of metal that was scraping against my passenger wheel caused by the fact that I swerved during the accident to avoid direct contact. And when I drove at 15 miles per hr I could hear the metal making a carving indent sound to my wheel. And there's no way insurance would approve of damages at the time so I had no choice but to take to a shop and hope I get reimbursed. (took the guy two weeks to give his statement and he still denied it.)
When I got there (this was four months ago, I know late review but they deserve it) this young man looked at it and said he could help me saw off the fender that was scraping my wheel and meanwhile use zip locks to mount whatever is loose to hold my car together until insurance figures things out. I asked for a price thinking I'd at least cough up 150 but he simply said "You're already having a bad day, don't worry about it".
?!?!! I was not only relieved that I found a solution to still drive my car around for work and small errands, but also no charge?!? I was about to hand each of the men who helped a 20 (2 people helped) but the bf said no. I really should of though. But ! I'm taking my moms car here for some work next month so hopefully I can return the favor.
I highly recommend this place. They do the little things without asking for a huge check in return. We need more auto shops like A+.

Tivey C.

Source: YELP

07/05/2012

I have a 2005 Prius, and my car started making a screeching sound (it's hard to put into words the sounds a car makes). I usually take my car to SF Toyota to have it serviced out of habit, but I decided to look around the peninsula for alternatives. After reading favorable reviews about A+ Japanese, I decided to take my car there to have it checked out.
Rob took great care of me when I arrived and sold me on letting them work on the car. The pricing was fair, and although I didn't have my car for an entire day, I respect that they provide a shuttle to take me to a nearby location and to pick me up when the car is ready.
I recommend A+ Japanese Auto Repair.

Daniel J.

Source: YELP

27/06/2014

This is the first friendly auto repair facility I've EVER been to! Everyone was very nice, glad to help, and explained things so I could understand them. To top it off, the repair was half the cost of the other place I checked.

Frankie S.

Source: YELP

15/01/2013

These guys have earned a customer for life...
Their service is top notch not only in terms of the work that they do, but also the way that it's presented. First off, they communicate really really well. While I had my Landcruiser in their shop recently I got no less than 3 phone calls and 3 emails to send me pictures of their work, discuss different options, update me as to the progress etc. They're also upfront about pricing. They gave it to me straight up when I was getting the estimate, and the price I ended up paying was actually less than quoted. Lastly, they stand by their work and more. I had a front end axl service performed and after getting home I noticed a leak coming from behind one of the wheels. I called them up, brought the truck in and they discovered that there was a faulty seal. In my situation, I had brought them in parts I had purchased and as a result there was some confusion as to whether or not a particular seal was replaced or not. We probably could have investigated it and determined whether or not the seal was replaced or not, whether it was a part I provided or not, but without hesitation they immediately offered to replace it free of charge. Any past mechanic I've been to would have either blamed the part I had brought in as faulty, assumed it wasn't replaced because it wasn't part of the service or at the very least investigated the matter to see who should be paying for the parts and labor. Not these guys. They replace the axle seal parts and labor at their cost in the amount of over $500. WOW.
As I said before, they've earned a customer for life and you can bet I'll be telling all my friends and family. Thanks Rob and Eric for being in business and doing what you do!

Derrxck L.

Source: YELP

30/09/2014

Got in with a relatively simple problem, yet these guys gave a professional, kind, and quick service that saved me money and time. I am always concerned about service centers trying to squeeze as much money as they can, but these guys are the opposite of that. Would definitely return whenever I have any issue with my car.

Yoni G.

Source: YELP

11/08/2013

I had to reschedule my appointment several times and they were very accommodating. Owner was super friendly and repairs were quick. Will definitely come back again.

Scott T.

Source: YELP

11/05/2011

We took our Japanese cars here for years on the recommendation of our Volvo mechanic. A number of years back it appeared that management changed, and things went downhill from there. Prices went up, lists of recommended services went up, smarminess went up, scheduling for auto return became unreliable, and the quality of service went down (they missed some things they'd claimed to have fixed).
We no longer take our cars here. Found a small, inexpensive, reliable, thorough and honest mechanic.

Liam F.

Source: YELP

05/08/2013

While mechanical work is not always inexpensive, the crew at A+ went above and beyond my expectations. They were very detailed and thorough in the full point inspection and took pictures of everything. Justin, my Point-of-contact, went over all of the pictures of the damaged components with me and then broke the price down for each component. In this way, I was able to make the best decision for the current repairs. My car now runs smoothly and I will definitely be going back for any future repairs.

Kevin M.

Source: YELP

30/03/2015

I've brought my car here twice. First, a week after they replaced my clutch, the clutch pedal sank to the floor on my way to Tahoe. They had improperly bled the hydraulic line (a fairly fundamental mistake) and I had to bring the car back to them. Second, a year later, they did another repair. When I drove the car home, it made a loud screaching sound that had not been there when I brought it in and was clearly related to the work they had done. They would have heard the sound when they test drove the car after the repair but ignored it, which raises questions about their quality control. Again, I had to bring it back; the guy at the front desk became very defensive and told me that they didn't know how to fix the problem. After only 10 minutes on the internet, I found a solution and had to explain to them how to fix it. This shop has a nice front-end (clean and well-lit office, with customer service people who have soothing voices) but their mechanics are borderline competent and their prices are outrageous (they charged me $25 per spark-plug - a $7 item). If you're scared of talking to real mechanics and don't mind overpaying for shoddy work, I recommend this place to you. Otherwise, there are honest and reliable mechanics to be found in the area. Unfortunately, A+ Japanese is the type of place that gives auto mechanics a bad name.

MJ G.

Source: YELP

03/11/2013

Our '99 Miata had a bunch of deferred and preventative maintenance pending, so we took it to A+ as we always do. And, once again, great service and trustworthy repairs. And the Miata liked it too; now it's driving like it's 1999.

Bruce W.

Source: YELP

05/09/2013

Rob was fantastic to work with. My Honda Civic hybrid battery was acting up so Rob and team handled everything soup to nuts.
This involved:
- talking to the Honda dealer,
- taking my car to the Honda dealer
- ensured the dealer replaced the hybrid battery covered under warranty
- picked my car up from dealer so I could avoid interacting with the dealer
- and icing on the cake is they put gas in my car which I neglected to fill up prior to dropping off with them
Excellent experience - highly recommend Rob and Team.

Jackie t.

Source: YELP

29/04/2011

Brought my Prius in for 100K maintenance and had a specific list of things I knew needed to be done and checked. When Rob called back with the report they had tacked on a very long list of questionable service items that I was pretty sure I didn't need. The most over-the-top was a throttle body cleaning, which quick web research indicates is usually a rip-off:
Bummer, I was looking forward to a quality place that was above board.

Rand W.

Source: YELP

26/06/2013

Eric the owner of A+ Japanese Auto Repair is a great guy. Always friendly and in tune with giving the highest level of customer service. I recommend his company highly.

Ben L.

Source: YELP

07/01/2013

Nothing Special. I thought this place would be great from all the reviews at Yelp.

Sud R.

Source: YELP

26/08/2013

Start to finish I had a great experience. The technician was super communicative, and thoroughly answered every question I had. They were also really great about using toyota certified parts and high quality oil etc. In addition they were able to help my co-worker out of a bind when her battery died at the end of day on a Friday! 5+ stars to these guys.

Monica T.

Source: YELP

16/07/2014

I have a 2004 Lexus RX330 and used to go to the Lexus service center, but not anymore. I've worked with Justin twice so far and have had a wonderful experience. Justin is friendly, knowledgeable, and extremely customer oriented. He takes care of you of and gets you in and out as quickly as possible. I highly recommend A+ Japanese Auto Repair.

Kyle O.

Source: YELP

18/02/2013

Excellent service! No more words are needed

Walking S.

Source: YELP

16/09/2014

I have been A+ client for over 4 years,and I can"t expres enough how happy and pleased am I with services at A+.Specially I would like to thank Rob Lucas who is always great to work with.THANK YOU ROB. Mimi Markels

Milica M.

Source: YELP

18/08/2014

The best service and customer care from a workshop. They treat you with respect, email you pics of the parts needing attention, give you a quote on the phone before service, give you a ride when needed during service.

Sid R.

Source: YELP

04/11/2011

Great service here. Brought my car there when I had to travel and did the late night drop off. Rob explained everything to me in advance of the drop-off, called me to explain what was needed, what could be deferred and I picked the car up after I got home.
Solid work, seems reasonably priced and my car is happy.

Harold B.

Source: YELP

06/06/2013

We have been bringing our 2004 Acura MDX for all our service and maintenance needs for the past three years and have been very happy with the service we receive at A+ Japanese. I would highly recommend the shop for both customer service and actual work done.

anil s.

Source: YELP

02/06/2014

Justin went out of his way to match the price of a clutch and fly wheel installation estimate I was given from another shop. (I will say that A+ prices run higher than the rest of the market, but they are willing to work with you to get your business). Justin was very generous to waive the service fee as well as apply a yelp deal I had towards the total. Both Justin and the mechanic who worked on my car took the time to explain to me exactly what needed replacing/fixing and why. When I came back a week later w/ a dead starter they fixed my car quickly, and worked to accommodate my work schedule for drop off/pick up in addition to supplying me with a rental car. I felt well taken care of, and appreciate their hard work.

Mariko S.

Source: YELP

29/09/2014

I have a Miata which was leaking oil and this place looked like they dealt with Mazdas a lot, so I brought it here. They seemed pretty capable, identified the problem and communicated with me on what needed to be done (I think it was the oil pan needed to be replaced). It took a while, mostly due to parts orders taking longer than expected, but they kept me in the loop. Prices were reasonable and they (Justin) always helped me understand exactly what was wrong and was going on.

David K.

Source: YELP

08/09/2014

The guys in the office are always so friendly and helpful. They are very prompt, the work done on my Honda Odyssey is always top notch and they are very responsive. I have always been very happy with the service that they have provided. I would highly recommend them.

Linda B.

Source: YELP

10/04/2013

Never disappointed here. Stand up job to Eric and Rob!

Benny H.

Source: YELP

14/04/2013

A+ helped me on a Saturday 2 hours after closing. I talked with the owner and felt that this is his business, and he loves it, and he likes helping people, and he likes doing a great job and his prices were great, service was great - the whole experience was really A+.

Mick R.

Source: YELP

07/09/2013

Just had to give a shout out to A + Japanese and especially Rob who helped me deal with a broken tail light yesterday. We have been using A Plus for at least 10 years and have never had a complaint. They are honest, helpful and understand how difficult it is too deal without ones car especially if you have kids.
Holly M.

Holly M.

Source: YELP

05/06/2013

Very communicative about suggested repairs to the vehicle. I really like the fact that they email you photos of the parts of your car being or in need of repair.
Service managers are all very friendly and helpful. I've also taken advantage of the shuttle service to drop my car off in the morning and pick it up at the end of the work day.
Sometimes just wish there were more detail/info associated with the photos - and opened a half hour earlier!

Rachel E.

Source: YELP

02/04/2013

i had a older model honda civic it started over heating i had taken it to 2 other shops both said it was a simple hose, days later my car was still over heating the guys at a+ got to the bottom of this mystery fixed the problem and got my on my way.
good customer service
kept me informed
good rates
professional staff
would most def recomend this place.....

Zae E.

Source: YELP

22/08/2014

I was taught from an early age to be skeptical of car mechanics, but resistance has always seemed futile. A+ Japanese is the only mechanic I've taken my Acura to that hasn't left me feeling violated. After being quoted over a couple thousand dollars of work at the Acura dealership, I took it to A+ Japanese for a second opinion, and was lucky I did. They took a thorough look at my entire car for a fraction of the price and explained to me what really needed to be maintenanced, what was working perfectly fine, and what could wait another 20,000 miles. The manager I worked with (Justin) was incredibly friendly, thorough, honest, and happy to address my questions about specifics. These guys really know their stuff. I'm happy to have finally found someone I don't distrust and can have an honest conversation with about my car.

Tyler J.

Source: YELP

24/03/2014

This auto shop understands customer service. Justin and the whole team are very professional and communicative. I was given a ride to work and received several pleasant calls. The work was done on time, and the car was spotless.

beth j.

Source: YELP

20/08/2014

Took my car here recently to have a transmission flush done and received excellent service. They even picked me up and dropped me off at work which is super convenient. I would definitely bring my car back here. Thanks guys!

Cristina R.

Source: YELP

07/07/2011

Last week I took a used Honda that I wanted to buy to A+ for an inspection. I can not begin to tell you haow happy I was with the service that I received. The technician that looked at the car (Rob was his name) called me a few hours after I dropped it off to tell me his findings and offer his opinion. He informed me that the car was a salvaged title and that if I bought it I would not be allowed to re-sell it because a salvage title can only transfer owners twice(it had already happened once). He also said the body work they did was some of the worst he had seen and did not trust the cars durability. In addition he found a major water leak in the trunk.
With my permission he took the car to a local body shop for a second opinion(this was all done as a courtesy free of charge). The body shop confirmed his earlier concerns and reccomended that I stay away from the car. This extra service went above and beyond anything I ever expected. Not to mention the level of professionalism he used through out the process. In the end despite the fact that if I bought the car they would get all the work that had to be done on it they reccomended that I not buy the car. Now that is honesty not found to often in the auto industry. When given the option of making money or doing right by their customers they chose the high ground and protected me before their bank account. This is a detail that I will NOT forget.
As if this was not a great enough experience as it was, the owner(Eric) personally approved a discount on the inspection. This was surely not needed but greatly appreciated. While I listened to the advice given and did not purchase the car, I will be sure that in the future any car I do have will only be serviced by A+. Thank you guys for a little bit of honesty and profesionalism in an otherwise dirty industry!

Ric F.

Source: YELP

16/08/2014

Experienced. Honest. Super friendly. Organized. Quick.

Liz L.

Source: YELP

29/07/2014

As a senior with a 10 year old Suzuki I was quite nervous when the check engine light was glowing! I am really impressed with the courtesy at A+ Japanese Auto including transportation home and back plus a very clean car waiting for me. Justin explained every detail and made what could have an ordeal instead a pleasant experience. I have already recommended A+ Japanese Auto to my neighbors!

Elllen F.

Source: YELP

19/10/2012

Had a yelp deal for service, which I used for my regular scheduled service for my Prius. I was very satisfied with all of the workers there-very professional, friendly and knowledgeable. I would recommend this business completely, (especially if you own a Prius or other hybrid).

Jane H.

Source: YELP

08/12/2012

These guys give amazing service, good communication and from my experience, top quality work. They're not the cheapest in town, but the price matches the professionalism with which they do their work, which can't be said for other high-end mechanics on the peninsula. these guys are the real deal, and I wouldn't take my car anywhere else.

Simon M.

Source: YELP

07/02/2014

I just recently moved to Northern California and had a car issue yesterday on my way home from work on the 880 near Oakland. My car randomly shut off at a stop light and it was the first time I had ever had any issues with my 2009 Ford Escape - I knew of A+ Japanese Auto Repair from a friend who had been there before so i decided to stop in on my way home and explain the issue i had with my car. Once i got there Rob (front desk guy) came to my rescue and treated my car issue as an emergency, called Enterprise and got me a rental within 15 minutes of being there. The Enterprise people were great as well! Rob and the team looked at my car today and he called me twice with updates and once they were finished doing a one over he would let me know when i could come get my car. He called me and said they did not find the glitch that I was potentially having problems with to cause my car to randomly shut off but he assured me that they did a thorough review of it and had 2 different specialists drive it around to check it out. As a young woman, not from this area and needing help fast, i felt very comfortable talking with Rob and Justin and truly felt they were there to help me to the best of their ability. After receiving the rental car for a night and all of today, having them take a look at my car all day today as well and not finding anything wrong with it - I was charged $0 at the end of it. That is true customer service. I would recommend these guys to anyone!!

Alexandra P.

Source: YELP

19/05/2014

Had a big trip last weekend down to Santa Barbara, and I knew I had been delaying my oil change too long to go without one, so I tried to find a quick place to get an oil change before I left on Friday. Rob hooked me up! Got me in and out all in an afternoon; even had someone pick me up at work when it was all finished.

Tom J.

Source: YELP

17/12/2012

Really nice people and good prices compared to the other places I've used in the area.

David B.

Source: YELP

01/07/2013

I went to check it out and try them since the Sevim brothers are cruiser heads just like me. The shop was very clean and staff very professional, Rob the adviser was great, even showed me the old fluid from my tranny. I will go back and give them more business in the future.

Juan Q.

Source: YELP

30/03/2014

Have been back 2 times and Rob helped me on both services. He is very helpful and is willing to work with you on prioritizing the work. I had to go back a 2nd time in the recent service with some follow-up and Rob took care of the missed issue and a little more. Wish I did not have to double-back but am glad they took care of it not only professionally but also with a great attitude!

M L.

Source: YELP

10/01/2014

Brought my truck in for an oil change and had A+ check my tire balancing/alignment. Ever since I got my truck lifted, the steering wheel vibrated and truck pulled to the right. The last shop couldn't figure out what the problem was but A+ took care of it. Gary was really helpful and honest. A+ even washed my truck and put armorall on my tires. Thanks guys!

Jeff C.

Source: YELP

07/03/2011

Unbelievable!!! No joke. From the initial phone call to signing the bill I was utterly amazed. Never have I experienced service and professionalism from a auto repair shop like this.
First, I called last minute to ask if I could get my car in (then my own schedule changed) but had to change. Eric made the change with short notice, alerted his staff and when I arrived they were expecting me.
Once in the lobby I was hoping I could hire their front desk staff. They were cheerful, knowledgeable and more than willing to serve. I had some work to do but could not get online. Rob asked if I wanted a ride to the Starbucks just 1/2 mile down the road. I said sure.
In just under 2 minutes a younger guy was opening a door to a prius (earth conscious as well) and driving me to Starbucks!
They said I would get a call when ready and come back to get me. Before I got the call I received an email with pictures of the job with all the items they wanted to discuss and the prius was back to get me.
A-Z these guys are amazing.

Jason A.

Source: YELP

13/06/2014

My Honda Pilot got a new transmission 2 yrs ago. I had some transmission issues recently which should have been covered by Honda. I took my car into A+ (instead of the dealer where I had originally got the transmission replaced). Justin at A+ went above and beyond to (a) drive the car to a dealer to get the fixes done (b) wrestle with Honda to make sure it was covered under the warranty. He kept me up to date every day several times a day until the job was done -- frankly I haven't seen service like this before in any industry! Absolutely top notch!

Rahul P.

Source: YELP

04/02/2013

I am female and don't know much about cars. Because of these two factors, I almost always feel as though mechanics have taken advantage of my lack of car knowledge.
Not so with Kory from A+ Japanese Auto Repair. Kory thoroughly inspected a used Craigslist car for me and spent a good deal of time going over both the positive and negative aspects of the car. He answered all of my questions without ever making me feel rushed and definitely made me feel as though he had my interests at heart. He has a keen memory and an eye for detail.
At the conclusion of my interaction with him, my gut told me I could trust him and so I went with his advice. If you're like me and don't know much about cars, it's all about trusting the mechanic. Finally, I have found my guy!
Thanks Kory!

Charlene L.

Source: YELP

07/11/2012

Great shop. I've been there for two routine services, and they've been very helpful. They found an oil leak, took photos, and emailed them to me as documentation to show the dealer, who then fixed it under warranty. The guys at A+ are really nice, trustworthy, and helpful.

Todd Z.

Source: YELP

27/07/2013

So, I have to amend my review... I took my car here for a complete service before a road trip. Cost me $500. 800 miles later, car starts vibrating. Wheels out of balance! I just feel like I'm always being taken for a ride when I come here. Something doesn't feel right. Will be looking for a new shop.

Adam C.

Source: YELP

14/07/2012

I want to start this review off by saying that this auto shop offers free car washes for positive feedback on yelp, which I did not receive for my first "positive" review. So it is likely that almost all of the reviews on here are because people want a free car wash.
So don't believe most of them.
Anyways, my first experience from this auto shop was decent. They provide ok service and were fair about the pricing. They do this to lure you in so you can build up trust. The second time I went there, their pricing's were insane. I had to get my car towed away because they unbolted my caliper and said my car was not drivable. I will warn you to stay away from A+ Japanese auto. There are better places around.

Ian M.

Source: YELP

29/05/2013

This place was recommended to me by friends. We've used them for the past 2 years for our cars and always been happy with the service. They're responsive, honest and very customer-oriented.
But my last experience with them was the most telling. This weekend, I broke my tail light. I called the Honda dealership because I thought it would be faster for them to have the part and replace it and I knew their shuttle would get me to my office (I had just been there the week before for a recall). Mistake. They said it would take a week to get the part from Iowa! A week? Then they said the part was in stock in another Honda dealership and I should call them. So I did. And it wasn't. They also quoted me a week to get the part.
So I called A+ Japanese. Kory said they don't carry parts in stock, but would research it and call me back. Within 10mn, I had a voicemail saying that they would have the part by noon and their shuttle could take me to my office. They didn't want to waste my time so they called me exactly when it came in. I drove there and they replaced it during their lunch hour and I was out of there in less than 45mn.
A+ Japanese located a Honda part faster than 2 Honda dealerships (and for less $). 3hrs vs. 1 week. Impressive!

Firouzeh M.

Source: YELP

31/10/2010

I've been going to this place for years now. It's never a fun position to be in, like the last time I went in about a week ago, when your car is broken into.
These guys took me that day with a reasonable quote and were able to shuttle me back and forth to work throughout the window repair.
It's such peace of mind to be able depend on a local business. It's worth a shot to take your car here (I've had successful repairs for both my VW and Honda) for a thorough service. Reasonably priced. Strong, local business.

Elizabeth P.

Source: YELP

07/11/2014

Wow! This place has amazing customer service. I generally hate dealing with auto repair shops and try to convince my husband to handle any car issues we have encountered. After putting off repairs for way too long, I gave A+ a call, knowing several co-workers who had used them. From start to finish, these guys were amazing. They made arrangements to come pick up my car at work and called to give me an estimate when they started in on the work. When I was concerned about my car not being finished by the end of the day, they immediately called a rental agency and covered a rental car for me until my car was ready the next day. Naeem was always polite and helpful in answering any questions I had about the repairs. These guys went above and beyond to make sure that the experience was positive. I'm happy to have found a new place for any auto repairs we'll need (although I'm hoping that won't be for a LONG time). Thanks A+!

Kim M.

Source: YELP

14/08/2010

My wife and I bring our 2004 Acura MDX to A+ regularly. We also used to bring a Honda Civic that we sold.
These guys are honest, and fair with their pricing. They offer great customer service and stand by their work. They did some repairs on our Honda Civic and a year later we discovered that one of the parts they replaced was faulty. They replaced it under warranty and everything was great. They stand by their work!
I fully trust the team at A+.

Donald P.

Source: YELP

05/03/2014

These guys know their stuff! They are Toyota Land Cruiser experts! I had a couple of issues w/ my 80rig, that the local mechanic guy just couldn't figure it out! I decided to take it to the experts, even though they are like 35 miles from my house! I told them what was wrong. They worked on the first problem of my bad faulty MAF and fixed that no issues. The second issue was more tedious and took a while to figure out. After the re-wiring of my main wiring harness, my 80 now runs like a champ! The engine runs so smooth now.

Hung V.

Source: YELP

25/04/2014

So I've been to A+ once before, where the helped fix up my Camry from a poorly done engine valve gasket replacement job at Firestone. I recently brought in that same Camry for an inspection because of a check engine light (which ended up being a p0303 code). When we got their, Rob helped us out (just as he had the previous time we came) and to our surprise, our misfiring cylinder appeared to again be linked to the shoddy job done previously at Firestone. Needless to say, Rob and A+ fixed up our Camry and it is running well again. Thanks Rob!

Justin H.

Source: YELP

08/08/2012

This small store is not only knowledgeable, but it also has an amazing customer service. They are reliable, honest, detailed and clearly explained what needs to be done. They called me when they said they would and even delivered the car to my house as I had no means to come and pick it up and needed it to run errands. My husband has been going to service his MDX there for a while and they have now earned my business as well for my Odyssey. I highly recommend it!

Juliana C.

Source: YELP

23/10/2014

Came here for a clutch replacement on an old 97 Civic EX. The price is a little bit higher than other shops but you receive double the warranty (24k miles or 24 months) whereas most other shops only honor a 12k mile or 12 month warranty. My clutch had some problems after the initial installation so Rob asked me bring the car back no questions asked. They are kind enough to give you a ride to work if you are local as they service your car. Although the symptoms had disappeared by the time they test drove the car, they still took the extra precaution of doing a clutch fluid flush and adjusted the clutch pedal at no additional charge (thanks to the warranty). My car is old but it now runs like a charm and I now have another 23 months of peace of mind thanks to their supportive service. Friendly staff and very quick at responding. Would definitely recommend if you own a Japanese vehicle and don't want to pay the dealership premium!

Andrew B.

Source: YELP

11/06/2012

The worst mechanics I have dealt with.
I brought my car in to have the engine rebuilt after a head gasket problem. When I got it back, there was one problem after another. The first day I had it back the engine shut down for no reason. Looking under the hood, I saw a bunch of wires that were not reconnected. After having them work on it again, I went out driving only to realize that some of the engine sensors weren't working correctly. So back to their shop again. When I got it back this time, the car overheated while I was in the middle of the San Mateo bridge. Why? They didn't put the radiator cap back on and all of my coolant was spraying everywhere!
And wouldn't you know it, around a month later the head gasket blew and I was back to where I was when I first started dealing with them. I had enough with them and decided I'd work on my car myself (after already giving them over $3,000). That's when I realized that I couldn't take off my wheels because the didn't return my lug nut key. After two days fighting with them they finally gave me mine back.
Now this is what really shows their incompetency. When I first brought the vehicle in, I told them to put in a specific high performance head gasket (since the factory model was known to have problems). When I took apart the engine, they had put in the cheap non-metallic version - which I specifically said not to put in!
I was a certified mechanic and have rebuilt engines on cars, trucks and semi's. Because of my busy work schedule and close proximity of the garage to my job, I chose them.
Be very wary of this garage.

Escape C.

Source: YELP

23/07/2013

Got a flat tire when I was around the area. so looked up the closest place open at 730 in the morning and found this place. They were really quick and polite and made the process as stress-free as possible.

Eric C.

Source: YELP

16/03/2014

Justin is great to deal with - he did his best to make an unexpected major repair job less stressful. He has treated us the same way when we have gone in for minor service as well.

Karen B.

Source: YELP

19/07/2013

Great service, super easy to deal with. I worked with Justin who helped diagnose my car's electrical problem and had everything tested both before and after the fix to make sure they were getting it correct. Justin was very friendly and kept me fully up to date on estimates/prices.

jonathan s.

Source: YELP

21/06/2013

I had these guys change out my tires with another set that I had. They did the mounting and balancing in a little over an hour, which is pretty good time, but they used cheap valve stems and they didn't even give me valve stem caps... I would think that they could at least give me my old ones. Valve stem caps are important for me to have because I am often driving thru water and mud, and occasionally take my truck off-roading. If you don't have them on then mud and grime gets all stuck in there. All around they did an alright job and it was a decent price at $87.66. One other thing was that I think they used a little too many wheel weights but idk I guess it just takes as many as it takes but on one of my wheels, half the rim is covered with wheel weights. They got the job done for cheap and they did it pretty fast but, it wasn't the best of quality. I prefer a thorough job.

Joshua C.

Source: YELP

05/01/2011

I have been a customer at A+ for a few years now. I tried them out because they advertise their focus on being green, and are clearly a locally owned business.
Both my Toyota Sienna and Toyata Prius get service at A+.
My experience from the beginning has always been positive. They offer a pickup and drop off service that is usually a woman named Angela or someone from the shop if they are busy. This means that a real person, with a personality, and knowledge of the area drops you off. Very personal, friendly, and flexible.
All of my services at A+ have been great experiences. I feel that they charge a little more than others, but definately feel that he high level of service is worth it.
The office is run by two guys (Jim and Rob) who always seem to be working hard and trying to provide a high level of customer service. They are knowledgable, friendly, and organized. I have always gotten a call when I expect it.
One thing I really like about A+ is that they take pictures of your car. They can either show you the pictures in the office or post them on line. After my service yesterday, I was sent a link and was actually able to see pictures from my cell phone. I think that they keep these images in my record, I sure hope so.
The best part about being a regular customer at A+ is that they don't mind if you stop by and ask questions. I have asked for help turning warning lights off (tire pressure) or even getting someone to put air in a slightly underfilled tire. They are helpful, supportive, and jump on it if you have a question.
The only downside to A+ is that they are not the cheapest place to get service. But I am more than willing to pay a little more to have high quality service provided by people that know me and that I can trust over time.

The D.

Source: YELP

15/06/2012

Eric and Rob run a great shop. I took in my 2003 Mazda 6 after having driven cross-country (2500 mi) only to have the car die at the very end. Turns out there was some tiny part on the intake manifold that was cracked and they fixed it right up and now it runs great. We also thought the clutch was blown, but they looked at it, and we're honest about it and said it was fine. I'll definitely be bringing my car back here (well, hopefully not too often!).

Evan Z.

Source: YELP

28/01/2013

I have been going to A+ Japanese for years now and have found them to be the most honest, experienced mechanics I have ever dealt with.
I just have to call Rob and he is right on the problem. My car is an Isuzu Rodeo which is no longer made. Rob never has a problem getting me a part. They send me photos by email as the work progresses.
The cost is always presented to me and they do there best to keep it down. I never feel like I have been burned when I walk out their door. My car is now 13 years old and runs like brand new thanks to Rob and his mechanics!

Chris S.

Source: YELP

03/06/2013

A+ Japanese Auto Repair provides a 5 star customer service with reasonable prices. I recommend this shop to everyone. They listened, provided reliable and informative advice, and performed a top-notch service on my car.

Anna C.

Source: YELP

24/09/2012

Great job A+.
I had some tranny slippage that I thought was due to a computer issue.
A+ did the diagnosis for half the cost of the dealership - found out I was low on fluids and replaced the filter.
Works great now.
Very fast - two days for diagnosis and service. They even washed my truck!
I will take my other cars to A+ in the future.
A little on the expensive side for transmission oil /filter change but they saved me $$$ when they could have just said I needed a new one. Very honest - which is hard to come by these days.
I wish they would have mentioned the yelp coupon though.

Ken T.

Source: YELP

23/09/2013

A+ is the best repair shop I have used and will now be long time customer. Justin and the entire A+ Japanese Team is great.

Leani B.

Source: YELP

12/11/2013

A+ Japanese Auto Repair was fantastic!! They got me in last minute on a SATURDAY and even dropped me off and picked me up so I didn't miss any time from work I was catching up on. I highly recommend their services!

Katherine M.

Source: YELP

03/09/2009

Long time Yelp user, first time contributor. I created my Yelp ID just so that I can rate this business and give kudos to the business we ended up going to to solve our auto problem.
Here's our story. I've been going to A+ for regular maintenance for a couple years and would have rated them probably about 4 stars prior to this week. I was reasonably happy. The place is clean, people are friendly and they have a shuttle that will take you to work and pick you up. In other words, I always thought it was a bit expensive but it's a full service autoshop and worth it for a peace of mind. But I realize that I never had any serious car problems since my Honda has only about 30K miles on it and was just paying for regular maintenace stuff. I always got out of there paying between $250-$350 (except for oil change which are cheap.) Probably went there a total of 4 times (15k & 30k service & 2 oil changes) prior to this week.
Then, this week my husband's work truck has a oil leak. Since we haven't been to any other auto repair shop in the area, we take it to A+. First of all, they "recommend" a minor service for $157. I think this is the minimum they charge you for anything basically just to check and see what's wrong with your car. Then, we get the call at the end of the day 5:00 pm-ish with news that we have a list of safety & maintenance items that they recommend totalling $3096 (What? this truck only has 50K miles on it.) For the safety items, it totalled $1788 (for a new oil cooler for the oil leak, new battery & new front brake pads w/ front rotors.)
We are in shock. That night, I surf Yelp and make an appointment for the next day with another 5 star Yelp-rated auto repair shop in the area for a second opinion. This mechanic fixed the oil leak problem, road-tested it for a couple days to ensure that there was no additional oil leak and when we asked about the oil cooler -- he assures us that there's nothing wrong w/ the oil cooler. He also recommended replacing our front brakes & the battery. The total bill to fix oil leak, new front brakes & rotor & new battery = $527 ($140 for labor, $352.35 for parts & rest in waste disposal and taxes.) OMG, this is close to 1/4 of the estimate that we received from A+ for the same stuff. Now, I'm feeling like they were going rip us off in a big way.
We just got the truck back today so we are going to watch it and make sure that the oil leak has been fixed. But I'm really glad that we made a $157 mistake (we paid A+ this much to tell us all the repairs that had to be done but they didn't actually fix anything) and not a $1788 or $3090 mistake. Thanks fellow Yelp reviewers.
I personally would take my business elsewhere based on this experience this week but what the positive reviewers say are all true, this place is clean, people are friendly and they recommend a lot of preventative or prescriptive maintenance items. They have a shuttle service that is a great convenience if you work in the area. But be aware if you get an insanely crazy quote like we did, it would serve you to get a second or third opinion and chances are you probably won't have to spend that kind of money that A+ quoted you to fix your auto problem(s.)

iluvtheplanet U.

Source: YELP

29/08/2009

Yet again yelp *steered* me in the right direction.
I desperately needed my brakes checked out. Since I've never had my car worked on in the bay area I was in search of a reliable shop.
Location, reputation and convenience were at the top of my list. I lucked out and got all three at A+.
I called to make an appt and expected to wait at least a few days to get in. Nope, they got me in the next morning. I was even chauffeured to the train station so I could get to work on time. After a little TLC my rolla was good to go the same day.
Shot out to Rob and Steve, thanks guys! I appreciate their honesty. It's comforting knowing that I can return for future repairs and rest assure that it will be well worth my time and money.

Kelly M.

Source: YELP

26/09/2009

This place will fix your car but their prices are high for independent mechanics, cheaper than the dealer but not a bargain.
Took my car in and they diagnosed and fixed the problem. Why only three stars, because the recommended repairs that were not necessary. If you know what needs to be replaced with your Japanese car take it here. If you are the type of person who is not quite sure about the workings of your car and will replace whatever the mechanic says, go elsewhere.

Albert G.

Source: YELP

15/05/2012

I started using this service in an emergency about 6 months ago. My Toyota 4Runner started over heating while I was driving nearby and I needed to find a place fast. Using my iPhone, I found this place. Rob was very friendly and was able to squeeze me in immediately to have the car checked. He also provided a ride home. They checked the car. Had some suggestions. I told him that I really did not want to invest much cash into a car that had 185,000 miles. He understood and had alternative suggestions to keep the car running well without it costing a fortune.
Recently, that 4Runner died, and I bought another used one. First thing I did was take it to Rob to have his team give it a once over. They did a nice check up of all the systems.

Mike P.

Source: YELP

14/05/2012

Well, we had our 2010 Nissan Rogue serviced a few times. Also, our other vehcile as well. But, the last time was on 05/05/2012 for the Nissan and we started out with the the Spring Service Special. We need the oil changed! They performed a brake system flush and repalce the wipers blades which we authorized to be done. After all that was done the noticed a leak on the front driver's side strut that was in bad condition and the driver's rear strut beginning to leak. Eric told my wife and I that he could order the parts and have them with in a couple of days. Before tax this job would cost $1,785.00. He called the dealership and we didn't have any warranty on the vehicle. He told us he was trying to save us some money.
So, this past Saturday we went to dealership to get a second opinion. The service advisor at the dealership told us this was normal. He even told us to hold off getting them replaced at this time and that we should just keep an eye on them at each time we get the car serviced. He said that car is perfectly safe to drive for now. If we did want them to get replaced, it would of been half the price Eric quoted us.
My wife and I were really disappointed with this service!!!!!!!!!!!!!

Jeff W.

Source: YELP

23/10/2013

This group is awesome. They are always friendly and helpful. They get my car in as soon as they can and always follow up with thorough information. Their prices are very fair and they will give you their honest opinion on what needs to be done and when. I will continue to take my car back to them every time.

Stephanie S.

Source: YELP

04/02/2012

As promised I took my 2000 Infiniti I30 for regular maintenance. The car has 116K miles on it and runs very well. This time Eric helped me with the service. I called A+ to schedule an appointment and find out what is needed. I thought I would need an oil change and nothing more. Eric did his homework and confirmed what I had suspected. I scheduled an appointment with Eric and took the car in the very next day. I reached A+ right around my appointment time (+- 5 min). Eric was courteous, prompt and very friendly. The car was in and out in about 30 minutes. The best part about the experience-- I did not have the service adviser or someone in the shop come out with a dirty filter asking it to be replaced. As you all know, this is something that happens at every 30 min quickie oil change shop. I had replaced my filter just a month or so back so I knew I will not need a new one so soon. A+ passed with flying colors. They also did not ask for the wiper to be changed-- another common ploy with the quick and easy shops. I had replaced the wipers with expensive Bosch ones about 2 weeks back so there was no need for a replacement (by the way the wipers are great!). Eric did recommend a few preventive repairs that I plan to get it done before the 120K service.
All in all, I am very happy with the service, and with Adam's comment to my previous post, I think I have found the shop to go to for my automotive repair needs. I hope the rest of you also have the same experience that I did.

Bala G.

Source: YELP

03/03/2012

I won't take my car anywhere else. I've been going to A+ for about 6 years now for my good ol' Camry. Whenever I have strayed there's been a regret. Either in lack of quality work or the cost or both. I appreciate how records are kept of my car to refer back to what has occurred in the past. This last time in, I thought my car was going to be totaled due to flooding of the carpets and some electrics. They went the extra mile to get it cleaned up and back in near perfect condition. Thank you Rob and Eric!

Julie M.

Source: YELP

21/04/2013

I have been back to A+ Japanese a few times over the last year - check engine light, broken wiper, transmission & brake flush. Can't say enough about their customer service. I worked most recently with Kory Stendell who was super friendly and communicated really well during each repair updating me on the status along the way. All repairs were completed to my satisfaction and in a timely matter. I should also mention that I moved to Oregon in Nov 2012 but always aim to bring my car by A+ Japanese when I am in town to get any necessary service done.

Emilie c.

Source: YELP

08/08/2011

They have been giving me the runaround for over 2 months. Charged me about 150.00 in March for diagnosis-to switch off a light (called Dealership and they told me they would have done it for 80. and if it was same problem dealership ends up doing it for free). Turns out my year and model have LIFETIME free warranty on the issue I have.
Back in March A+ told me to get back to them for warranty work once the light went back on. Light went back on in May I have had to call back 4 times...still don't have the work finished. They said they would order part and when they didn't call me about part and I had to call them after a couple weeks they blamed the dealership for sending it back..huh??? Last I heard he was ordering the part again and would call me...that was 4 weeks ago.
Finally decided to call the Dealership myself. Found they should have just sent me to the dealership. Why did I get charged 150.00 for something that the dealership does for free???
Also had same problem when I had to get some serious front car damage fixed from an accident. That work went well (big money for them that insurance was paying)...there was one part he said he was going to order to fix my lock. He never called me about it. SO I asked about it and the same thing..."oh it must have been sent back"...said he was going to order it again. Never heard from him about that. I only went back for the diagnosis because it is close to my work.
It's just a pain when you work hard yet don't have a ton of money and you want honest, reasonable, fair car maintenance done.
Found another awesome shop near my house. Very honest people....no runarounds and very reasonable. I am happy to give them my money.

S. E.

Source: YELP

07/03/2011

A team with integrity, experience and a great work ethic. What more could you ask for when trusting someone with something as precious and valuable as your car?!
Specifically, thank you JIm, for helping us with our Subaru Legacy. She absolutely purrrs.

Tirzah A.

Source: YELP

23/11/2013

I have a high-miles (more than 150K) subaru, and not surprised to have problems with the car. The experts at A+ debugged a faulty engine warning light and got my car back to me promptly. These mechanics are -Amazing-. I'd call them A+++ ......

Chris B.

Source: YELP

09/03/2012

These guys are the best and have all the service for my 3 vehicles (TL, RDX, and Accord) for life. After having very negative experiences with Hopkins Acura, I went to an independent shop in Burlingame that was very good overall (Nicks). But A+ is closer and is a full service shop that works with you to go a great job at a great value. After getting my TL-S brakes done here last year, I was sold. They found pads that were a significant saving over Acura pads, and gave me a very good labor quote (way better than Hopkins, and a little better than Nicks).
When they ran into a snag getting the lower priced pads, they got them from Acura but stuck to their quote, eating the difference (about $120 as I recall). I didn't even have to ask, that's just how they do business. Not only that, they are very friendly, knowledgeable, give you their attention no matter how busy they are, and follow up to make sure you are happy. Unbelievable service and overall customer experience! I am so lucky they are close by, but I would travel far if necessary to use them. Definitely as good as it gets in auto repair, and I know what I am talking about!

Rod F.

Source: YELP

13/09/2013

I highly recommend A+! They make you feel like a part of the family and I trust the work they do.

Jocie L.

Source: YELP

03/11/2013

Don't even think about it, don't stress it, go to A+. Justin was the absolute man, this guy treats auto service like he's preparing 4-course meals for the 1%. No pressure for additional services, Justin just laid out what he would do if it were his car, & when he would get it done. I was offered a ride from and to the shop, & they had my car done AHEAD of schedule. Next time I expect a massage, because that's the ONLY way the experience could improve.

Chris P.

Source: YELP

24/08/2013

We took our Skyactiv Mazda 3 in for a 30,000-mile service after getting a quote of $500 from the dealership (um, no thank you.) - we were told that we'd start with a minor service for $145 plus the cost of synthetic oil, and that we'd go from there. Brought the car in around 8am, and around 3pm got a call from Steve saying "I'm so sorry to tell you that there's NOTHING wrong with your car!" Haha. :-) So, Ramon came to pick me up to get the car, and we had a hilarious car ride (complete with great conversation) back to the shop to get our car back. Totally easy experience, and we'll definitely be back! Thanks, guys!

Katherine L.

Source: YELP

11/07/2013

Always such a great experience. Justin is such a great addition to their wonderful team. Everyone there is always so friendly and very thorough with everything going on with your vehicle. Once you take your vehicle there I guarantee you will never want to take it anywhere else. I have always been extremely picky on who I take my car to and my husband even worse with his truck, but they have completely won us over. Thank you again for your wonderful service!

Megan B.

Source: YELP

08/10/2013

Competent, high-integrity shop. Extremely pleased with the work they did on my Isuzu. I especially like the way diagnostic information is presented (when they're in detective mode): They summarize the data (evidence), and then present their hypothesis as to what is going on. I do a lot of my own maintenance and engine work (plus I have an applicable engineering degree); I reached the same conclusions as they did ... but it's very reassuring to see their logic and efficiency when something odd has occurred. Also, none of the mechanics I spoke with had an "attitude".

Bryan J.

Source: YELP

11/05/2011

RIP OFF ARTISTS. Besides trying to sell me a new battery (my current battery was verified by PepBoys as in near new condition) there are other issues with this shop.
They completely missed the problem with my timing chain. The local Nissan dealer found it and had it repaired free of charge under some sort of special warranty provision.
A+ is a ripoff auto repair shop. I looked over other reviews. There are two kinds. Those similar to mine that had a 'rip-off' experience with these folks. And a second group with praise over the top. On closer examination I see a pattern of similar stock praises. I suspect A+ Japanese Auto Repair organizes the praises. They probably have a staff entering good ratings into Yelp to keep up their 4-star rating. DON' T BE FOOLED.

SF Bay Area H.

Source: YELP

30/12/2012

Call me a genius, but I think these guys work on Toyotas. So when my 97 Land Cruiser started having a leak at the sunroof, I found salvation from these guys. Not too many shops will mess with it but after talking to Eric, he knew exactly what the problem might be and had experience remedying the problem. The price was very fair given the work they had to do. Good stuff guys!

J L.

Source: YELP

21/02/2009

Hmmm..some people either seem to love A+ or not. I think they are a great place to get your japanese car serviced. I own a Nissan Maxima that I have taken there several times.. each time I felt like they were honest and reasonably priced. But honestly what do I know? They could tell me my flux capacitor needed to be replaced and I would agree to the service. (Yes, that was a Back to the Future reference. What can I say, I'm old.)
I really like their shuttle service and their friendly attitude too. As long as I have a japanese car, I will take it to A+.

Jenny B.

Source: YELP

03/11/2010

This is the first repair shop that I actually feel good about bringing my car into for repairs.
I brought my 2002 Acura mdx with 120K miles knowing that it needed a new transmission and a good service. They were honest, proactive and extremely nice to do business with. I would have paid far more going to Acura directly and would have been treated poorly at best.
Their follow up was great as they called me the next day to make sure everything was to my satisfaction. The car runs like new and I could not have asked for better service

Andrew Z.

Source: YELP

28/05/2012

No doubt! So far the best Auto shop I have dealt with in San Mateo county. They have been a great with my 10 year old Nissan Altima ( which was on 'get rid of it' advisory by other auto repair and dealership).
I strongly recommend the place for anyone looking for auto repair and service.

Vasudevan K.

Source: YELP

30/08/2013

I don't normally have an opinion on anything auto-related, BUT...I do appreciate great customer service. I called Justin Mills at the last minute, as I was waaayyy overdue for an oil change. He took me in right away, despite it being right before a busy holiday weekend. This will definitely be my go-to place in the future!

Bryan C.

Source: YELP

11/01/2009

I came here for my 150K mile service on my truck, and since I rather not go to a dealer for such work I thought I'd give this place a shot based on the positive reviews here on Yelp.
I thought they were very professional and very courteous. They have a shuttle service (a Prius) so they can take you home and pick you up. They are very thorough in their inspections and are not pushy in any sort of way. Honesty, how about that?!
I will say in terms of price, I would say they are cheaper than a dealer but probably not by much (10-20% I would say?). At some point I will need a new timing belt, etc, A Plus told me it would be about $1100 but I also called another repair place I have bookmarked here on Yelp with great reviews and they quoted me about $800. So just FYI.

Chris B.

Source: YELP

11/08/2013

Justin Mills had been my service adviser for years but at the dealership where I had bought my car. I have always had my car serviced at the dealership but not anymore. I found Justin Mills at A+Japanese and was happy once again that my vehicle was in the right hands. He is the best that A+ Japanese can have. All other staff at A+ Japanese are very nice and customer service oriented and I would highly recommend anyone to take their vehicles for servicing there. I had my vehicle serviced at the dealership last and when A+ Japanese had looked at my car, they discovered that I had the wrong transmission fluid put in at my last oil change. We pay a lot for keeping our vehicles up to date and we need the right people to take care of our vehicle servicing needs so as to alleviate the additional stress from our busy lives.

Mark P.

Source: YELP

18/12/2012

Two months ago A+ told me I needed my head gaskets replaced and that I should insist the dealer take care of this repair under warranty. The dealer looked at the small leak and said they would have to clean it then monitor it before doing all that work. Last week they decided to do the work and this involved pulling the motor. The repairs cost about $5,000. All was covered by warranty and I had a free loaner car for a week and a half. If I never took the car to A+ I probably wouldn't have known about this leak and the warranty would have expired. Thanks A+ !

Mark P.

Source: YELP

28/02/2013

The only reason I'm giving a 4 rather than a 5 is because I don't know enough about cars to validate the quality of their work. When it comes to very communicative customer service, conscientiousness, attention to detail in their invoices, and helping out with the logistics of getting my car to and from locations, they are a 5++. They even drove my car over to the dealership to get recall work done eliminating hassle for me. I'll be continuing my patronage at A+ Japanese Auto Repair, for sure!

Dana L.

Source: YELP

19/05/2013

I have been using A+ for more than 3 years now and have found them to be fair, knowledgable and professional. My 9 year old car is in top condition thanks to them. The other reviewers do a great job describing this business, employees and owners. You will not be disappointed.

Lori S.

Source: YELP

14/01/2013

The service here is outstanding. From their help scheduling an appointment, to the way we were greeted, to the speed of their service, and the review of the work they did. I was extremely impressed and will absolutely go back.

Jeff R.

Source: YELP

04/11/2008

Super service. I had taken my car in for servicing about three weeks back. They told me a whole laundry list of items that needs to be fixed. I wasn't prepared to spend that much, so they helped me understand what needs to get done vs what could wait until the next visit. They even took photographs and sent them to me at work to help show me what some of the problems were!
Then, just this last week, I was driving on the freeway and the "check engine" light came on. Took the car back in, they did a bunch of quick tests, just to find out that I didn't tighten the gas cap enough when I filled up the day before. I felt like an idiot, but they didn't charge me a dime and even called me again a few days later to make sure there weren't any other issues. Great follow up!

wendy c.

Source: YELP

19/07/2008

I brought my car in again last month for a larger repair. I need to find the invoice to get the exact amount for diagnosing the car, but the total cost for that and replacing the mass air flow sensor (with my 10% discount) was $1000. I knew that part was going out so I agreed to have it replaced, without getting quotes elsewhere (doh!). The list of additional repairs suggested was extensive and exceeded the value of the vehicle, so I declined the hard sell on those and picked up my still-undrivable car and got quotes elsewhere for the rest. After checking around, I found that A+ Japanese Auto had quoted me over double what I was hearing elsewhere, so I'm feeling a bit ripped off this time around. I'll also note that it took them over a week to put that one part in, yet they did zero basic cleaning of the car while it sat in the shop (they did last time), however a shopping bag in the backseat was found rifled through with contents strewn. Not the end of the world, but definitely not a happy ending. Overall, I would not recommend anyone consent to large repairs here without pricing the quote against another shop first. Demoting to 2 stars.
8/08 UPDATE (to the update):
I have since bought a new car and finally towed my poor, neglected old car from the peninsula to the other side of the bay (where I have a mechanic I trust) to see how much it would actually cost to fix before trying to sell it. I was able to get all of the major repairs done for less than 20% of the cost quoted by A+ Japanese Auto. Seriously. I was also told that the initial repair (mass air flow sensor) was also grossly overcharged. I don't know if the A+ sales guy was having a bad math day, or what.... but I really don't trust them and won't be going back. This whole thing was a huge headache. Demoted to 1 star.

Melissa T.

Source: YELP

13/06/2014

If you want exceptional service ask for Justin Mills. By far he has the best customer relation skills bar none. He is polite, courteous, always with a smile on his face and always communicating with you along the way. He sets the bar high with the service he provides. Mechanics there are friendly and available to answer any questions. When my car broke down even though i was waiting on AAA to come tow it to A+ Justin kept in constant contact with me and offered to have one of his guys drive me home so i would not have to wait for 2+hours for AAA. He has genuine care for his customers and their satisfaction and goes out of his way to make sure you are satisfied with the work done. He always works with us to make sure our car is taken care of without breaking the bank. We've been with justin for years and will continue to follow this guy whereever he goes. When you find someone you can trust and who treats you well you want to stick with them. He's your go to guy for your car troubles. Thanks as always Justin for your service and dedication

Michele H.

Source: YELP

01/10/2010

It's nice to bring my car to a place I can trust. I have been been bringing them my Acura MDX for the past 5 years and it is still running like new thanks to A+. My parents used to only go to the dealership to have their Lexus serviced and now they only use A+ as well. The great service, friendly staff, and the integrity of the shop keep me coming back.

Jennifer F.

Source: YELP

28/03/2012

First time being there, the experience is great. I was in and out within 40min for the oil change. called in one day earlier for the appointment. I also used the YELP coupon ($20 for $40 value). Everything was handled smoothly. It has been a very friendly service.

Zhen Y.

Source: YELP

14/10/2012

Great Service, very trust worthy and only fixed what I needed. Thank you to Rob and Crew.

Spencer S.

Source: YELP

28/06/2008

I decided to try A plus out based on the reviews. My experience was not so good with them.
First, I asked them so a general car inspection. My car has nearly 120K miles on it, so I knew that I had to do some work for the 120k service. For some of the items that I knew that I needed, I even brought the parts from the dealer.
For the items that I asked them to do, their work was only OK. For the radiator flush, they did an OK job. For the tranny flush, I asked them to flush through 12 quarts of tranny fluid. But they only did a drain and refill and charged me over $100 to do it. What? It's less than 1/2 hours work and I even provided the fluid.
I brought in a fuel filter for them to replace and they did that, but charged me over $100 to unscrew a filter and screw it back in.. Again, slightly disappointed. I've changed fuel filters in the past and it's never taken over 1/2 an hour with the right tools/experience.
During the inspection, they said that my rear axle carrier bushings were worn out. they tried to find just the replacement bushing, but couldn't find the correct part. So they said the entire axle carrier would need to be replaced at a cost of around $900.. yikes!
Well, i found the replacement bushing and did it myself in about 3 hours. The bushings were about $50 and if I was a shop, I could have done the replacement in about an hour.
They also said my front brake lines were cracked and needed to be replaced. Not sure if this is true since I took my car to custom alignment, a place that specializes in brakes, and they said that yes, there were some hairline cracks, but the hoses weren't to the point of replacement yet. For hairline cracks issues, it's hard to say who is right or not, but I would have appreciated a more objective opinion from A plus about it.
All in all, i thought the service was below average to average. My experience wasn't good enough to go back in the future.

Jeffrey C.

Source: YELP

01/06/2011

These guys rock. I seriously am clueless when it comes to cars and Rob and his team could not have been nicer. We have a very old truck that most shops wouldn't even want to deal with and not only did A+ deal with us multiple times, but they were upfront about what we needed to do, did great work at a seriously great price. The icing on the cake was that they came in under what they quoted me every time.
A+'s customer service is terrific, warm and friendly from the minute you walk in, emails with pictures throughout the process, phone calls with updates when things came up and I just truly felt taken care of the entire time.
What a great find in San Carlos--I would send anyone here without a hesitation.

marianne j.

Source: YELP

02/11/2011

This is the best auto repair shop I've ever been to, hands down. They care, they explain, and they are honest. You will not find better customer service, or mechanics than A+.
I will be bringing my cars here from now own, and suggesting their service to anyone looking for a car repair service. Thank you for everything, A+ - once again, you saved me!

Marilyn K.

Source: YELP

05/05/2008

I very much disagree with previous fluff reviews.
Based on the recommendations i decided to take my old honda that is losing power to have it diagnosed. Right away they indicate it will be $125 to diagnose and inspect the car. It appears that's the going price for all their customers, because i noticed someone else had the same invoice.
They were suppose to call me by 1pm... never happened, i called at 2pm to ask what's going on, they had not looked at my car and said they'd call me back. At 2:45pm i get a call that they found a problem with a cracked master cyclinder and could not continue. I'm not a mechanic, but i know that has nothing to do with the power issue.
my analysis of what happened... they decided not to properly diagnose the problem would take longer then they would be willing to investigate for the $125 and so instead did a 10 minute inspection. after that in order to justify the $110 they finally charged me, they did a voltage check on the battery and inspect a few belts, etc...
it was nice they had a curteosy shuttle service.
would i go back? probably not, i would prefer a mechanic that would be honest to me, instead of building a case to justify their business model.

Jericho H.

Source: YELP

20/07/2011

***UPDATE***
7/20/11
I just had to repeat what a delight it is taking my car to A+ Japanese Auto. This last time Jim helped me. I am always satisfied with the level of service I get. My car is always in good hands whenever I take it there for repairs or checkups. I cannot speak highly enough of them!!!
------------------------- ------------------------- -----------------

R N.

Source: YELP

09/04/2010

As an ex-mechanic, my husband is appalled by the treatment and the price gouging we are getting from Rob at A+ Japanese Auto Repair.
We were given a written estimate of $89 to diagnose a charging issue in our 1970 240Z. When asked what their door rate was, we were told "about $100/hour." They proceeded with diagnosis of the electrical charging system and called us to say that they needed to replace pretty much every electrical component from the firewall forward, including the starter, which has nothing to do with the charging system, for a total cost of over $1000, before they could move forward to address the drivability issue we also brought it in for. We felt this was an extremely overpriced quote, since my husband felt he could do that work for $300 in parts and 20-30 minutes of work, so we said we'd pick up the car, do the work ourselves, and bring it back for them to assess driveability. We asked what total amount we owed for the inspection that had been done, and we were shocked when Rob gave us a number that was about 3x the original estimate of $89.
We went to talk to him about this in person and he said he had bumped the cost because he also did drivability diagnostics (although he specifically said that no one had taken the car for a test drive). This contradicted his earlier statement that he couldn't diagnose drivability until he repaired the charging system. As a retired mechanic of 10 years my husband knew what was needed to diagnose the charging system, and the total time could not have exceeded about 40 minutes. Even if there was a small amount of drivability diagnosis completed to ascertain that the points needed to be replaced it would have been accomplished by a visual inspection that would only take about 10 minutes. We challenged Rob that he was charging us for almost 3 hours of work for an inspection that should have taken no more than an hour unless his mechanic was totally incompetent, and asked how much time had actually been put into it. He refused to answer this question, and just said "well, how much do you feel you should pay?" We said about $100-125 for about an hour's work. He said he would not release our car to us and would contact the owners and let us know their verdict. UPDATE: later that day he called back and said he owners would agree to release the car for about $125, and we picked it up. They offerered no explanations.
We have the impression that A+ Japanese Auto, and Rob in particular, were not being straight with us: we think they tried charging us for more time than the job took, and recommending work that was overpriced and could have been unnecessary. Perhaps they have an incompetent staff of mechanics and service writers, but try to cover their incompetence by throwing enough unnecessary parts at a vehicle until they finally fix it at great expense to the owner, or perhaps they just make it a practice to pad bills with unnecessary or overstated charges? At any rate, our experience was very stressful and negative and we would neither go back nor recommend them to anyone.

laura r.

Source: YELP

17/06/2011

I'm impressed with these guys. I'd definitely go back.
They were incredibly transparent. For example, they took digital photos of all the work that needed to be done. We went over them by phone, and I could see, for example, that the brake pads were not going to last until the next service, and so I took their recommendation that they be replaced.
The work was well done. My car ran much smoother and quieter than before. It was much better than the 90,000 mile checkup Toyota dealership's work a couple exits down. My car rattled and the engine made unusual noises about a week after the Toyota dealer's work. I figured being the dealership, they knew what they were doing, and these were all just the usual behaviors of a car with ~100,000 miles on it. Well, I was wrong. A+ Japanese fixed my car and it feels like it used to at 50,000 miles.

Mutant J.

Source: YELP

16/03/2011

The local stealership quoted me $799 for a 30k service, which A+ Japanese (consultant Rob Lucas) explained was largely unnecessary because my car was in great shape. They did a full bumper to bumper evaluation and recommended an oil change and rear diff service and got me out of there for approx $215.
This shop has its act together. The consultant kept his early morning appointment, got me signed in quickly, and had a shuttle ready to drop me off to work. They were really good about communicating their recommendations to me before they did the work and were timely in picking me up. This shop is also not afraid of aftermarket parts.
I am definitely coming back here for both of our cars.

Assad R.

Source: YELP

10/10/2012

I STAND CORRECTED. After giving a negative review to the auto shop, Eric, the owner, called me to discuss this matter. I was quite surprised. Apparently, their suggestion to replace the radiator was valid but not crucial. The leak was at the bottom of the radiator by the transmission coolant lines. I don't now know if my mechanic would have initially caught that without lifting the vehicle and doing a thorough investigation. So......I will give A+ Japanese Auto Repair the benefit of the doubt. Too date, no problems. The radiator may need to be changed in the future but for now..... I'm going to keep on moving.

R R.

Source: YELP

14/04/2013

I tried several auto mechanics before I found A+ Japanese Auto Repair. I checked out A+ after finding them on Yelp and I have found them to exceptional. They are friendly and take the time to review exactly the work that has been completed and give recommendations on items that should be repaired in the future. My car is ten year old and they have have been very honest in the work that is urgent to repair and the work that can wait. A+ provides great service.

Tony H.

Source: YELP

07/02/2014

I came here to get several thing looked at on my 02 Volvo as I had just moved to the area and heard a recommendation for A+ Japanese from an employee I luckily happened to run into! They were so welcoming and accommodating. I worked directly with Justin (he is awesome!) He listened intently as I described all the things that could be potentially wrong with my car - I even took one of the mechanics on a test drive so they would be confident they knew the exact things I was talking about when I described them . I left my Volvo with them for the weekend and the following week had received an email complete with photos of parts they believed may need work. I talked with Justin on the phone several times as he ensured I understood the recommended services and he was very patient as I took notes! The photos and explanations made me feel like they were completely honest with me and we were all on the same page ! They helped me fix what we determined was the most important to fix without making me feel pressured to do anything I didn't want to. When I went to pick up my car and it wasn't finished (my fault because I didn't call) they very quickly gave me a ride back to work. I am confident I'd go back for ANY car issues as well as recommend A+ to all people looking for a friendly, thorough mechanic !

Lauren T.

Source: YELP