04/05/2015

THANK YOU SO MUCH DAVID!
There's so much positive points I can make but I'm going to try and keep this short and straight to the point.
David was very professional and was timely when it came to getting back to me with all my questions. I work 12 hour days from Tuesday through Saturday so I appreciated how respectful he was of my schedule and how there was clear communication throughout the whole process. David made sure it all went stress-free and the car was in pristine condition when I got it back. They did such an amazing job and I would highly recommend everyone to come see David if they ever need anything fixed on their vehicle. Hopefully I won't have to go back but it's definitely good to know I have somewhere I can trust to come back to if needed.

Ayumi M.

Source: YELP

25/05/2016

The manager is no longer David Kaiser, but Joseph.
This is the first time my car go into a body shop. The good thing is that as soon as I chose them as my body shop, they went pick up my car from the towing center. They order the parts very fast, and update my the repair status every week. Now I've been driving my car for 2 weeks, everything seems good.
However, there are three things I'm not satisfied.
1. Different staff have different opinion about when my car will be available for pickup. My first adviser is David, who told me that my car should be available before May. Then he left his job, and then Joseph called me saying that my car should be done on May 9th. In fact, the real ready to pickup date was another day.
2. After a test run after picking up my car, I found that the driver seat and front seat are shaking when brake, and can be shaken by hand. I drove my car back to the body shop, and they said THIS IS NORMAL THIS IS THE WAY IT WAS! I left. I went to MINI service the following day and asked the technician to check up my seat. The technician immediately told me that a part in the seat need to be replaced, and they fixed the car.
3. Even though Pan American say that they will wash your car, but in fact the car was still dirty. The front of my car still have mud, and the back seat has mud too.

Lia Q.

Source: YELP

28/10/2015

I can't comment on the quality of work done here as I decided to take my business elsewhere.
I had a better experience at the other Pan American location in San Jose but this was closer to me so I decided to take an appointment here instead assuming it was same quality. I just had a poor experience dealing with the manager here when I decided to get a quote for a minor repair. He was borderline confrontational when I asked questions about the repair to get his more 'experienced' thoughts about it and he insinuated that I was just doing this whole 'get-the-quote' to get money out of the party which hit my car. I was actually alarmed and called him out saying I didn't like the way things were going here and being spoken to like this.
He did his job, gave me the quote but by then I had a bad taste in my mouth and convinced I wasn't coming back here. Whatever it was, I didn't like his aggressive tone, there was nothing friendly or polite about it and I was happy to walk out of there and take my business elsewhere.

S G.

Source: YELP

01/03/2016

I so agree with a previous review about the attitude of the manager at the Cupertino location, David Keiser. He is helpful until all the paperwork is signed and then it is like a switch is turned. He is agressive, disrespectful, and argumentative. Unfortunately, unlike S.G. I had already signed ALL the paperwork. Also, the location in Cupertino is deceptive. It is almost like a bait and switch since nothing is done at that location. All the work is done in San Jose.
I cannot believe AAA is recommending this shop. I am planning to file a complaint and will post another review when and if there is some kind of resolution. However, should you be advised to take your car to this location, ask for another recommendation!

Anita G.

Source: YELP

24/04/2015

Repair: 8/10 Their work is not the cleanest. yes the dent in my rear bumper was fixed however some scratches were still visible and there were couple visible paint bubbles. When I brought it back in they were really nice about repairing it. After the second repair my bumper looks flawless except I found some paint residue hanging off of the edge of the bumper ( underneath the car ) it's not a big deal but it could of been cleaner.
Customer service: 9/10 the customer service and timeliness is decent considering the amount of customers they have. I dropped my car for repair on Wednesday morning but didn't hear back until Friday late afternoon. I tried calling the whole day on Friday but the person responsible for my case was untraceable and no one else could assist me.

Joanne L.

Source: YELP

06/02/2016

I had a wonderful experience with David and Ashley. They dealt with my insurance company to make sure all the work would be covered. David was very professional and a very nice guy! He kept me updated on the progress of my car, and it was even done several days early. I would definitely work with them again if my car needed body work. The repairs look great!
Thanks for your delightful customer service!

pec i.

Source: YELP

12/02/2015

I received excellent service from David and Joseph. They hustled, took extra care to explain everything, and made the process as easy as possible. Hopefully I never have to see them again...but...if I need body work done...I will be calling them first. They are top notch...from end to end. Highly recommended!
- Danny

D Q.

Source: YELP

25/04/2014

High quality work done on time, impressive communication, great work guarantee. I would recommend this business and would definitely come back.
I was a drop-in and David made time to look at my car and write up an estimate. He took time to explain the whole process to me and gave approximate time frame. My insurance company was not that organized, but David made it work and insurance adjuster successfully met me. For some reason, my insurance adjuster did not feel the need to communicate to me his findings. So, David thoroughly explained to me the differences between his estimate and what insurance had approved.
The process of fixing my car was quick and completely painless. I got a rental (easy process with David's help) and had my car back in a couple of days.
I very much appreciated the clear and frequent communication throughout the process. I did not need to call or email asking questions. Next steps were clear. My expectations were set and the result exceeded them.
Thank you very much for the smooth process and making my car look like new.

Lyena S.

Source: YELP

25/01/2015

Have been here three times with repairs made to two different cars. Top notch service. High quality repairs. Trust them with my car and will be back any time I need a repair.

Lance W.

Source: YELP

04/02/2014

I always choose Pan American to take care of my vehicles for body repair.
Mel Alonso is one of the reason that I have to stick with them. He has an excellent customer service and goes out of his way to accommodate and facilitate all concerns regarding the repair.
Mel, your the best and hope not to see you soon :-) lol
Keep it up....Ive been referring you to my friends.

Tad E.

Source: YELP

08/09/2012

Some idiot rear ended my 2012 car and my car dealer recommended them. David knows everything, the service was Good, I got updated on the repairs and they took care of the insurance and car rental.
The inside bumper bars were replaced and the outside bumper was only repaired. They will use non oem part or whichever was cheaper. Check your insurance for this.
I got better service from the other shop I went to, At least they touched up some rock chips on my front bumper for FREE even without telling them. Maybe PanAm don't do that because they're a huge shop and they're very busy.
Oh and I still have some pink residue on my front bumper. AND somebody RIPPED an insulation and didn't even bother to put it back. I will POST some pictures. I also lost MPG after the repair.

Chikinini G.

Source: YELP

21/08/2013

Amazing service throughout. They picked up and dropped off my car for me. Dealt with my insurance company and kept me informed through the entire process.
Thank you David!

Edward S.

Source: YELP

10/07/2015

Numerous issues with these guys all negative - first, I don't think any repair work is done in Cupertino - my job was relatively minor (front bumper replacement & dented hood) and my car was sent to their San Jose faciltiy. It became obvious the communication between Cupertino & San Jose is not good so I won't ever be back - 4 of my issues; there were more: asked them to check the alignment twice before & during the repair - they agreed to check it, but decided not to fix it. When my wife picked up the car, they told my wife it's not covered because it didn't happen from the accident. Great communication (not) and my car is not right, so I took it somewhere else for alignment. Called my insurance company & they were happy to reimburse me for the alignment - my insurance company was never asked by PA & gladly covered the complete repair of my car. PA said they'd touch up my back bumper scratches when they repainted my front bumper (didn't happen). Another big issue was the huge hassle when I dropped my car off 45 minutes early so I could meet the guy from Hertz (picking up another customer) - worst customer service experience I've ever had. Finally my quoted 4 day job took 2 weeks.

Joe L.

Source: YELP

26/08/2013

I want to thank David Keiser and Mel Alonso for the splendid services.
My car was evaluated and repaired on time.
There was one unexpected issue but David and Mel handled it professionally.
Mel was even the founder grandson who took care of the issue wonderfully.
Thanks again, KK

KK L.

Source: YELP

06/08/2014

Amazing work done here. Fixed my dent like it wasn't there and were good enough to fix other scratches on the car body. Their deals with the rental car companies made life super easy. Thank you so much!!

Sandesh S.

Source: YELP

11/04/2013

I backed my Mother-in-law's flawless Infiniti into a concrete column and scratched (badly) the bumper. I was returning to Southern California so I had to find a shop, get the car there, and hope they did a good job.
I dealt with David at Pan American via email and phone and had the car dropped off at their shop. I had already returned home but when the car was picked up a few days later it was described to me as "Looks like new!".
From first contact all the way through the customer service was efficient and direct. The car was returned as promised and my Mother-in-law was thrilled. We all know how difficult that can be to accomplish.
These guys really seem to take pride in what they do. Hard to go wrong with a shop that tries this hard and returns results like this.

Joe J.

Source: YELP

18/08/2014

Great service, communication, and quality. A year later and the work is still perfect.

Jesse B.

Source: YELP

14/01/2013

The one thing I want to emphasize about Pan American Body Shop is that their customer service and communication is absolutely phenomenal. They are a body shop that is endorsed and affiliated with AAA, so after I filed my claim, AAA set me up to do my body work at this shop, automatically sending over my insurance information. David at Pan American gave me a call that very evening and set up an appointment to bring in the car the next morning at 7am.
When I got there, the sun was barely up and the shared parking lot was still empty. I walked to the front door and saw their posted hours of 9am to 6pm. Uh oh! Well, David came to the front door and explained that they had just changed their hours to open at 7am to better serve customers who have to get to work and cannot wait until 9am. Yay! He quickly gathered the information he needed from me and we got to looking at the car. He walked around all sides and took pictures, then I waited in the lobby while he worked up what the initial estimate would be. He explained to me that he expected it would take a few days (Thursday and Friday) to order and receive the required parts, then there was the weekend, and then it would take a few days to actually install the parts and repaint the bumper to match my car (Monday and Tuesday). He estimated that I would be able to pick up the car on Tuesday. I appreciated how clear and forthright he was with everything he was telling me.
One added touch that I really appreciated was that David then also called up Hertz rental car agency, so I could get a pick up to get a rental car at the Hertz office!
I got two more calls from him with an update on the estimate after that. And then imagine my surprise when I get a call the very next day around noon from David again telling me that my car was finished! I could come pick it up at 4:30pm after they moved it back from their actual shop location where the work was done. I was really pleased with the overall experience. Not only did it only take 2 days to get the work done, but they kept me super updated regarding the progress and cost. Yes, it is expensive, but the work was top notch. I got my car back completely cleaned inside and out, and the body work was spotless. They even detailed my car interior!
I highly recommend Pan American for body work.

Leslie H.

Source: YELP

27/03/2014

Great service, great results!
After getting vague information from a competitor, I took my Volvo to Pan American (the Bubb Road, Cupertino, office). There, I talked to David K. He was helpful, open, and friendly. He discussed various options, as well as possible problems that could be lurking under the surface. He also made me aware of low-cost car rentals they have available via Hertz. Dave gave me a verbal estimate, and the emailed copy was waiting for me when I got back to my desk. I decided to have Pan Am do the work ... and I'm quite happy with the results (and the process of getting there). David kept me appraised of the car's status and likely finish date, and was readily available when I called.
Although I hope to not use them again ... because that means I need body work :) ... I would certainly not hesitate to go back to Pan American Collision Center!
The only suggestion I have for improvement would be to re-stripe the parking lot using larger (and diagonal) spaces ... but I suspect that was done by the landlord, not Pan Am or the other nearby businesses!
When I dropped my car off, I was given a ride to Hertz ... picked up a nice rental car ($20/day, a great price) with very little red tape at Hertz.
When I picked up my car, I was able to leave the rental car at Pan Am, which was a great timesaver!

Stan S.

Source: YELP

07/02/2012

I took my car here after an accident as it was on my insurance company's list of affiliated shops. Overall, the service was very good, the people very helpful and professional.
On the downside, they managed to lose a part. They were very professional about everything, and set everything to rights, which I'm actually pretty pleased about. But this shouldn't have ever happened in the first place. Sigh. I hope that my case is the exception, but if I ever have to have more body work (ok, when ;-), I'm going to try someplace else.

Tony L.

Source: YELP

20/08/2013

I write this review after having used Pan American with David & JoJo at the Cupertino location 2 times!
First off - this is not the cheapest place to get work done. But that is not the point, as it is not the most expensive place either. What Pan American is truly exceptional at is quality of work and quality of service. Honestly speaking beyond exceptionally excellent.
1. David - The responsiveness, attentiveness, professionalism and care of David is amazing. He took care of helping me to get my car fixed which meant helping me to deal with Insurance company problems and rental car problems (don't let Enterprise tell you that you in an insurance claim you are still required to pay taxes - its a lie!). So not only did he do his job well, he did the service side of the jobs of the insurance agent and the rental car provider as well. He really made totally clear to me that he cared about managing my entire experience which meant him helping me deal with all the different parties involved the whole process. This was beyond out of his way, but it was apparently just normal business "done right" for him. Give this man a raise. When a person understands and manages a customers' total experience, then they are managing from a long-term, relationship-based, systems quality of integrity perspective. WOW!!!!! I could go on and on and on with HOW MUCH TIME, MONEY and EFFORT David personally SAVED ME, but then I wouldn't have covered all the other great aspects about bringing your business for auto body work here.
2. JoJo - so nice and helpful and accommodating. Really never once felt like I do at all the other places (intimidated, ignorant, at the accommodation of the auto place, etc.). a score of 11 out of 0-10 range.
3. Waiting room - large, nice magazines, wifi, big club leather chairs, music, TV (well only in the SJ location), new and spotless bathroom. Think Ritz-Carlton in service; and think San Francisco's W Hotel in waiting room style. My only issue is the Motel 6 coffee pot and foam cups - but I have to admit I am extra picky about this as I run a tea business and have set up tea service for waiting rooms before.
4. My Car - it never looked so good since the dealer's lot! They fixed everything and even touched other scrapped areas gratis (my car has a low riding bumper). And they did it exactly in the time frame promised in addition to taking my car even before all the insurance stuff was sorted out first. Cherry on the cake - they even managed to completely save my precious bumper sticker (got it in Japan at a special Shrine and it offer's protection in driving).
Fellow Yelper, this is a very honest review and it was so very well earned - thanks guys for making my day, month and year on being treated so honorably.

Trella D.

Source: YELP

04/11/2013

Awesome service! Very timely, professional. Did an excellent job of explaining to me the process, next steps etc. I still have to go back for actual repairs, this post is for the evaluation appointment.
They got me in at decided time - I was few mins late, but they were very professional about it. Special Kudos to Joseph - he is very easy to work with. Very helpful and immediately built trust. He helped me get rid of a few scratches on my car free of cost! He offered to do it on his own and fixed it in 5 mins.
Super impressed by this body shop, I have a go to place now in the bay area!!

Komal S.

Source: YELP

04/09/2014

David and Kevin have been nothing short of professional and accommodating. They did a fantastic job on my WRX after I rear-ended a truck. I'm amazed at how new the car looks. Thank you so much!

Anila G.

Source: YELP

04/04/2013

I highly recommend Pan American. I took my 2011 Honda CRV following AAA's recommendation and I am very pleased with the work they have done!!! The work was completed in two days and everything looks great! Mel was friendly, professional, and efficient ! I love that they called me with updates about my car to reassure me and answer ALL of my car questions!!! I've been to other body shops (FCC collision) and Pan American was a much better experience!!!

Anais P.

Source: YELP

22/02/2013

Brought my Honda in for front end damage in December. Went to both Pan American and House of Miracles to see what was the difference. Since my insurance was farmers, Pan American had the edge since it was a preferred vendor.
I met Dave and he went over every negative Yelp review posted here and why they posted the way they did. He explained circle of dependability, refund on rental and how it works. I asked him why I should use him vs. the competitors and he said he would be faster, quality was the same and give me a check reimbursement for not using a rental car. Faster and cheaper for same quality sold me.
Turned in on a Monday afternoon, back Saturday at 530pm. Easy, convenient.
My only issue is that I wish he told me to pick up at a time when there was more daylight to be able to see the car before I took it home. When I picked up, it was so dark and he told me I had to take the car. So had the wife drive back w/ flashlight to see the repair and did not make me feel good that I was looking at the repairs w/ bad lighting, etc, didn't offer flashlight - he could've been more flexible on this.
Dave is a good guy, but gruff; meaning he has a big personality and says a lot of things in absolutes. For example, "You can't do that!", "It has to be done this way." And when I picked up the car at 530pm and the light was bad to see the body work, he say, "You HAVE TO take it." That is the only reason I put 4 stars - he needs to work on the "service" aspect - just fine tune your tone of voice and choice of words and you'll get to 5 stars.
Other than that fine tuning, I am happy. Dave follows up and works real hard - I've seen him walking in early in the a.m. and he leaves late. I think he called me back at 630pm 2 times and does call back quickly also. He sets expectations as far as timing well also. I would recommend and use again.

Mr. G.

Source: YELP

17/02/2012

If you have a nice-ass car that you want treated right especially when its in pain and dis-figured. Go here.
My car, sadly, was hit pretty bad and the damages were, to my surprise, huge! It took a while to get the repairs done, 30 days to be precise. My insurance wouldn't cover the rental for the entire period, so David even made sure he covered the rental from PAN-Ams pocket for a bit. David and Aimee are really sweet. Spoke to me through the repairs and were flat out honest and straight-forward about everything.
I know a lot of people say this and it never seems possible, but my car REALLY is BETTER than ever. Great job on the car, it looks perfect and the post repair detailing job done on the car was brilliant too. Really done down to minutest detail.
I was frustrated about the time it took to get the job done, but I'm guessing that is mostly because of the type of damages and BMW imposed standards for performing fixes.
Bottom-line, Car looks great. Drives Great.

Shrikanth R.

Source: YELP

30/04/2014

after a slow start Josef made sure that all our car repair needs met to our satisfaction. The repairs were done well. The car was returned clean. Would gladly recommend their service.

ilan s.

Source: YELP

15/04/2013

I gave my Lexus GS for body work to Pan American. I was referred to them based on them being a part of my insurance company preferred provider network. My experience with them was outstanding. From the outset in reaching out to me, scheduling the meeting, professionalism in conducting themselves, being on top of little details, regular communication, and good attitude was all terrific. What really delighted me were 2 things where they went above and beyond - (1) The gave me a week of free rental incremental to my insurance company rental and (2) They planned well and returned my car 4-5 days early. While I expected some buffer in the time they quoted this was better than what I had in mind.
Great service and great end result. Mel from Pan American was my contact and I want to thank him from taking the stress off me while my car was getting repaired.

Amit W.

Source: YELP

14/09/2013

The work they did was fine. The representatives demeanor was cloyingly sweet and a sham. Not open to questions, in a rush to get you to sign up. and in a rush to get you to sign off on the delivery. Even wrote this ratings of 10 and wanted me to sign it which I refused. I knew the moment I left the car with them that they would "discover" something else underneath and come back with a higher quote which they did.

Anonymous R.

Source: YELP

23/05/2013

I brought my car here after I hit a deer driving up the 280. AAA recommended this place. everything about this place said professional. There customer service and communication is absolutely perfect. they told me what they were going to do, how long it would take them to do it and what it will cost. they kept me updated with the progress of my cars repairs and actually finished everything ahead of schedule. Due to my work schedule, I was unable to pick up my car the day it was repaired. Just to put my mind at ease, Mel ( my service rep ) texted me a picture of my car. that's what I call service. I've had my car back now for about 3 weeks and it's as pretty as the day I bought it. Thank you AAA for recommending this place and thank you Pan America for making an unpleasant situation a whole lot less unpleasant. If you love your car and want it repaired right, take it to Pan America....ask for Mel.

Avo D.

Source: YELP

06/05/2013

Been to this shop a few times with the same car,the guys here are very experienced and knowledgeable in all aspects of car repair,always had my vehicle back in a timely manner as promised,I would recommend this shop too all my friends and family and anybody that needs a major or minor body repairs to their car!!Thx Mel and David.

Anthony G.

Source: YELP

25/01/2013

Very Happy with the service! I got a new car back!
have my car repair by Pan American, after service, my car looks better than before. car was wash and wax, clean inside out, special thanks to Mel Alonso, I was late for almost 1 hr, he not only stay late in the office, also greeting me with smile. Thanks Mel.

YC F.

Source: YELP

22/11/2010

New location! The general operation has been open for 30 plus years they have worked on my Murano and Acura and have always provided me with spectacular repairs and wonderful customer service.

Alexis B.

Source: YELP

08/03/2013

I just finished my first experience with Pan American Body Shop. They were extremely courteous and helpful. They did excellent work at a reasonable price. They serve as a pick-up and drop-off place for Hertz rental cars, making it easy to leave your car for repairs with minimal inconvenience. I recommend them wholeheartedly.

Elizabeth S.

Source: YELP

17/06/2013

I had a dent on the rear bumper, David helped me with the repair. The process was transparent, most importantly quick and David was fantastic with everyday communication/updates for the process. The service was also flawless, I highly recommend David and Pan American.

Utsaw K.

Source: YELP

29/11/2013

I had a small damage on my Acura TSX while driving on freeway 880. I was driving back home at night. I was hit by a stray object on the 2nd lane on freeway. My car got damage in the front. I call AAA insurance and they referred me to Pan American Body Shop at Bubb Rd, Cupertino, CA. Monday I took my car to Pan American Body Shop. David Keiser came forward and talked to me. He looked at the damaged area, took picture and asked me to bring the car next Thursday. He told me in between he will make all paper work ready with my insurance company and will call me. I got a call next day from David indicating all is ready. Thursday, I took the car to Pan American in the morning, David did all the paper work and double checked to make sure, he has taken care of all the damaged areas. He also gave me a ride back to home which was extremely helpful. He call me next day to let me know about few more things to be done as a part of the fix. On next Wednesday , he call me and told me that the car is ready and I can pick up on that day or next morning. I went to pick up the car, it was absolutely fabulous. My car looked as it was before the incident.
Yes, one more thing, I need to mention, David came and gave a ride from my home to Pan American Body Shop. I really appreciate his help. About the service Pan American Body Shop provided, it is really great. David really handled the entire process extremely well and I will remember him for his service.
Thanks David.

T K.

Source: YELP

02/06/2011

Unfortunately, this is the 2nd time I've had to go to Pan American to repair body damage to my car, what can I say... people love to run into my car! As soon as I got into my last accident I gave them a call and they sent a tow truck to pick up my car and offered to give me a ride home! When you're in a stressful situation like a car accident, it's a relief that you don't have to worry about finding a ride!
Louis has helped me with both of my accidents and goes above and beyond to make sure you have "no worries!" (lol he says that a lot) He answered my many questions and kept me updated on everything they were doing with my car. I hardly had to talk to insurance because Louis was so on top of things. I'd recommend this body shop to anyone in need of repairs. Everyone at the shop is totally friendly and helpful. Louis helped take the stress out of my stressful situation ($9,000 worth of damage) and my car looked brand new again when I picked it up, I couldn't have been happier with the work!

V M.

Source: YELP

26/11/2012

This place is a rip-off. The guy David quoted my 8 hours of labor for a simple job that another body shop takes 2 hours. If you plan to pay for the repair yourself, avoid this place.

David K.

Source: YELP

25/01/2012

First time getting into a car accident, and my first time at a body shop. Heard my horror stories about body shops about how they don't get things done, use the wrong paint, and etc. My car being a Kia Soul has a special color "white blue" referred to the Ghost. My worries about my car skyrocketed, but after reading the reviews on yelp I decided to give Pan American a try. I am so glad I did. David was super nice and helpful in getting me to understand the processes and everything. When my car was ready it was back to its original shape or even better! Also when I dropped off my car I was below Empty for my gas, but when I started my engine they put in gas for me, lol. Thank you Pan American it was the best experience I had!

Lois L.

Source: YELP

02/11/2012

Definitely wouldn't recommend if you want to be treated with respect. I'd called a week ahead to schedule a time to come in, as I needed to be sure I'd have transportation while my car was repaired, and somehow the assistant at the shop wrote the appointment for the wrong time. When I spoke with David, he actually became angry and in as much words told me it was a waste of his time for me to help accommodate me. 'Come back when it's convenient for me or go somewhere else'. I went somewhere else.

leif l.

Source: YELP

21/01/2012

Not only did Pan American do a stellar job in repairing my car, they went out of their way to give me that "warm fuzzy" feeling all throughout the process.
It started with a 30-45 minute appointment just to get a quote to me (by the way, their office is pretty aesthetically pleasing and spacious...I felt at times I was at a corporate office rather than a body shop). David explained, in detail, the entire set of repairs to my car, down to the specific parts that would be removed and installed. He even let me watch as he input each service into his pricing program on his computer, so I was able to see exactly what and how I would be charged. To go even further, he then worked with me to remove or alter certain services to bring down the quote to a price significantly cheaper than other body shops in the area.
Even as I returned to sign the agreement to initiate the repairs, David called the parts supplier, the company scheduler, and the rental car company right in front of me to confirm that all phases of the repair would go as smooth as possible. Furthermore, the day I actually dropped off the car, the rental car company tried to pull a bait and switch with a higher priced rental. In response, David immediately set me up with another rental car company that was able to give me the original rate I was looking for.
The repairs took a day less than planned, and I couldn't be more satisfied with finished product, especially considering that I chose to alter some services in order to get a cheaper price. They even detailed the interior, and re-inflated a tire that had been quite low the day I dropped it off.
So all in all, I had the best price, detailed and attentive service, and minimal intrusion to my daily schedule. 5 stars, and I would recommend to anyone without hesitation.

James J.

Source: YELP

17/01/2013

I went here after being recommended by my insurance company. These guys are the BEST. Once you go in there is a guy called David, he will assist you with everything starting from the estimate to getting you a rental car. They are also pretty quick and they know what they are doing. I had to get my bumper replaced and after its done my car looks like new again. I would definitely recommend this place to anyone.

Abhijit G.

Source: YELP

19/01/2012

Unfortunately, my car got rear-ended. Fortunately, I had used Pan American to fix my car and the work was just great!

Alex C.

Source: YELP

13/08/2013

My Lexus was recently hit by someone insured by Farmers. Farmers gave me a few options of shops and I selected Pan American based on the reviews. I was not disappointed. First, the service was fantastic. David and Joseph both did a great job explaining to me all of my options, how long my car would take to get repaired and setting me up with a rental car at Hertz. They made the process of getting my car fixed as smooth as possible. Second, when I did get my car back (on time!) it looked fantastic. The team at Pan American made my car look better than it did before I got hit. Finally, David and Joseph both went out of their way to keep me informed about where my car was in the process and even let me leave my rental at Pan American and drive my own car home. This saved me a tremendous amount of time and hassle. If I ever have damage to my car in the future, I will definitely be headed back to Pan American because I know I can trust them and will get great service.

Kalinda R.

Source: YELP

24/05/2012

I thought I was in for a nightmare when my van got rear-ended. I looked on Yelp and compared the reviews with body shops the other driver's insurance company dealt with and decided to give Pan American a whirl. It was soooo much better than I had anticipated. David explained everything that would need to be done, kept me appraised of the work and timing and even arranged for my rental car to be returned when I picked up my car. While I hope I never need a car to go to a body shop again, I am glad to know they are there.

Lori K.

Source: YELP

10/11/2011

This is a great auto body shop. The support and care is top-notch. I chose this location since it is close to my work. When my car was rear-ended a few months ago, they brought it back to beautiful perfect condition, with a lot of attention given to customer service - friendly updates and information. I recently needed an adjustment to the trunk, and they took it in and fixed it pronto. Even gave me a ride back to work, and then delivered the car right to my work location for me at the end of the day! I highly recommend them.

Beverly L.

Source: YELP

06/02/2011

I was in an accident about four weeks ago and needed a place to send my car to. Juggling multiple calls between the insurance company and the towing dispatchers during rush hour, I was panicking. I have a fairly new Mercedes and was not comfortable going to the first place the insurance suggested. I called the dealer where I get my maintenance done and asked for referral. They said Pan American in a heartbeat and I'm so glad I asked. Kimberly who took my call was so helpful - she asked where I was and quickly pointed me to the closest office (they have multiple locations). The car was drivable but they asked me to call them back at any sign of trouble so they would send out the tow truck. I got to the Cupertino location and Louis took over. He worked with my insurance company, updated me periodically about the status (of both the car and the paperwork), sent me pictures of the car in the state that they based the estimate on and explained everything and answered all my question when I went to pick it up. I was a bit impatient and frustrated toward the end due to the insurance company not coming through as quickly as I hoped but Louis remained professional and courteous throughout the interactions. My calls and emails were either answered immediately or within a couple of hours at the latest. It's been a week since I got my car back and it looks better than ever with absolutely no issue. I would never wish an accident upon anyone but if you had one and need a body shop that you can trust, I would definitely recommend Pan American. I am one very happy customer.

J K.

Source: YELP

04/07/2012

I would not go anywhere other ...

I would not go anywhere other than The Driving Machine. They are excellent!

briann600

Source: YPAGE

04/06/2012

I LOVE THIS PLACE! My sister a...

I LOVE THIS PLACE! My sister and sister in law now go here for all their service needs based on the amazing experience my husband and I had. We didn't start off on the right foot due to some communication issues, but I am not about to let that stand in the way of the first shop who has EVER treated me with respect. I may be a woman, but I know about cars, and every other dealership or shop that I have been to has tried to take advantage of me, but not The Driving Machine. They did a complete brake job for half of what the dealership would have charged, PLUS they did a complete work up on my husband's 4runner for a 1/4 of the cost he was quoted elsewhere.

charless463

Source: YPAGE

22/05/2012

I was treated respectfully, t...

I was treated respectfully, they are informative and patient, most importantly - honest. This is the first time I've heard, "You don't need to fix that right now, it can wait". Also a first for me to double check prices elsewhere and find out I got the best deal around. After driving away the last time I actually thought, "I wish I did need that repair, because they deserve the money". Can't say enough about these guys. Been with them for a year and refuse to go anywhere else.

con524

Source: YPAGE

11/05/2012

I like this place they do grea...

I like this place they do great job on bmw I recently took mine in and it runs great!

l_moores

Source: YPAGE

07/05/2012

I took my car in to get servic...

I took my car in to get service on it because I was really concerned how my gas in my truck was going by so fast.. Well to come realize the reason why was because I had so much junk in my truck! They told me to drive it without any thing in the trunk to try it for a week and if it continues to waste so much to then take it in. Gladly it was just that my truck was carrying so much weight! I didn’t have to take it in they did save me a lot. Thanks

kevinkevin

Source: YPAGE

02/04/2016

They were late and did damage to a car that's 21 years old. Replacement parts (interior) are hard to find and expensive. But they also left the clutch pedal with a clicking 'they couldn't figure out'. I've tried to work with them over the years and I've never been impressed and they charge a fortune. It is obvious from the damage done by the mechanics that they are not happy working there.

Jon Prall

Source: GPLAC

10/09/2014

Went it for a favor and they were really hospitable and courteous. Helped me promptly.

Yuggy Asmath

Source: GPLAC

08/06/2012

I'm so happy I took my car here, she is also happy and I swear she felt much perkier on the way home. We're totally going back when it's time for the next oil change!

George Hill

Source: GPLAC

24/02/2015

Fast & reliable.

Michael Harvey

Source: GPLAC

30/09/2013

Good service and friendly staff. Thank you!

Shalini Srivastava

Source: GPLAC

11/11/2011

Passed Smog

Super great service! I really like this shop they were super fast and got the job done. The Driving Machine is close by to my work and on my lunch hour I came to get my smog check done and they took me in right away, I waited maybe about…

carlos i

Source: INPAG

22/11/2011

The Driving Machine ROCKS!

I came in to get a quick smog check and I thought I was going to fail but I didn't! I passed with flying colors! Thanks again guys you rock!

jazzy j

Source: INPAG

10/12/2011

Hassle Free!

Hassle free and very friendly! I was in and out and on my way in little to no time! I think I found my new spot! Thanks guys! I will recommend all my friends and family

frances f

Source: INPAG

17/12/2011

Fantastic Service

Quick and easy tire replacement and alignment. Fantastic service, including the shuttle, and they event vacuumed the carpets and cleaned some mirrors & windows!

mary h

Source: INPAG

21/12/2011

Excellent Service

Very accommodating in every way. Glad to be a customer. Always provide excellent service.

provir g

Source: INPAG

28/12/2011

Great!

They are the absolute best!! I have trusted them with every one of my family's vehicles. They do a great job and are extremely accommodating. I will refer anyone who needs their car worked on to The Driving Machine! Thank you!

Nancy W

Source: INPAG

07/01/2012

I Didn't Think Twice

I took my BMW to this shop after a previous shop had worked on it. My car was not fixed by the previous shop, so I was desperate to find a shop that would help me. After speaking to the guys at The Driving Machine, I didn⿿t think twice.…

Jamaar G

Source: INPAG

12/01/2012

Best customer service.

Really nice employees. Best customer service.

Dolly S

Source: INPAG

18/01/2012

They take care of my Mercedes.

They take care of my Mercedes 20 years; that⿿s why I continue to go.

james p

Source: INPAG

07/02/2012

Wonderful service!

Wonderful service! I don't think I could entrust anyone else with my vehicles and be able to sleep at night!

brady b

Source: INPAG

16/02/2012

Soo Stoked!

I called a bunch of different places around me, and I finally dialed The Driving Machine. The fellow who answered the phone asked me all of the questions I hoped he would and I immediately felt like he actually cared about my BMW troubles.…

Kelly S

Source: INPAG

21/02/2012

Now I know where to come first.

Glad they didn't waste my time! I had just come from somewhere else, that shall remain nameless, who kept my car for an hour and still couldn't figure out the problem. I left, came here, and within an hour they figured it out and fixed it!…

vanesstle c

Source: INPAG

08/03/2012

Great customer service!

Great customer service! I appreciate their opnion and advice to keep my car in great shape for years to come!

keith2145 5

Source: INPAG

13/03/2012

Fabulous As Always

Once again The Driving Machine delivers first class service and customer support - I love the team here!

marie L

Source: INPAG

16/03/2012

The job was done meticulously and quickly.

The job was done meticulously and quickly.\r No matter how routine the visit to the shop may be, you can feel the difference in your car's drive and performance once the job is done and you start driving the car. I received a concise, but…

JASON j

Source: INPAG

22/03/2012

Great Job

Jim and Mary took great care of me when I brought in my car upon hearing an intermittent grinding noise from my engine. When I went in to pick up my car after the work was completed, Dave showed me how the pulleys were not working . . .…

Luke M

Source: INPAG

04/04/2012

Service and personnel were excellent.

Service and personnel were excellent. Car was signed in as soon as I arrived and was ready in a timely manner for my return.

william67125 5

Source: INPAG

07/05/2012

the driving machine

I took my car in to get service on it because I was really concerned how my gas in my truck was going by so fast.. Well to come realize the reason why was because I had so much junk in my truck! They told me to drive it without any thing…

KEVIN n

Source: INPAG

12/05/2012

great staff

I like this place they do great job on bmw I recently took mine in and it runs great!

Luke M

Source: INPAG

22/05/2012

good

I was treated respectfully, they are informative and patient, most importantly - honest. This is the first time I've heard, "You don't need to fix that right now, it can wait". Also a first for me to double check prices elsewhere and find…

blake45034 4

Source: INPAG

05/06/2012

GOOD

I LOVE THIS PLACE! My sister and sister in law now go here for all their service needs based on the amazing experience my husband and I had. We didn't start off on the right foot due to some communication issues, but I am not about to let…

charless463 S

Source: INPAG

05/06/2012

great experience

My whole experience with the driving machine was great. They knew exactly what to diagnose and fix on my car, I also got an alignment done on my tires and it runs without shaking the power steering! Thanks

PETER r

Source: INPAG

04/07/2012

very nice

I would not go anywhere other than The Driving Machine. They are excellent!

BRIAN n

Source: INPAG

07/11/2009

Excellent sevice for my BMW's and MINI

Have taken 2 BMWs and now my MINI to The Driving Machine. They always do quality work at fair prices. I can always count on Jim,Dave,Rick or John to be there and answer any questions that I have. My MINI is a few years older it will…

M Peters

Source: CSEAR

10/11/2011

Passed my smog check

Super great service! I really like this shop they were super fast and got the job done. The Driving Machine is close by to my work and on my lunch hour I came to get my smog check done and they took me in right away, I waited maybe about…

barkbark65

Source: CSEAR

21/11/2011

Smog check-- PASSED!

I came in to get a quick smog check and I thought I was going to fail but I didn't! I passed with flying colors! Thanks again guys you rock!

jazzyjasmine22

Source: CSEAR

09/12/2011

Hassle Free!

Hassle free and very friendly! I was in and out and on my way in little to no time! I think I found my new spot! Thanks guys! I will recommend all my friends and family

francesfinizio

Source: CSEAR

16/12/2011

Fantastic Service

Quick and easy tire replacement and alignment. Fantastic service, including the shuttle, and they event vacuumed the carpets and cleaned some mirrors & windows!

marybhairy

Source: CSEAR

20/12/2011

Excellent Service

Very accommodating in every way. Glad to be a customer. Always provide excellent service.

progamrrr

Source: CSEAR

27/12/2011

Great!

They are the absolute best!! I have trusted them with every one of my family's vehicles. They do a great job and are extremely accommodating. I will refer anyone who needs their car worked on to The Driving Machine! Thank you!

norstarrysky

Source: CSEAR

07/03/2012

Great customer service!

Great customer service! I appreciate their opnion and advice to keep my car in great shape for years to come!

keith2145

Source: CSEAR

15/03/2012

The job was done meticulously and quickly.

The job was done meticulously and quickly. No matter how routine the visit to the shop may be, you can feel the difference in your car's drive and performance once the job is done and you start driving the car. I received a concise, but…

jason45235

Source: CSEAR

22/03/2012

Great Job

Jim and Mary took great care of me when I brought in my car upon hearing an intermittent grinding noise from my engine. When I went in to pick up my car after the work was completed, Dave showed me how the pulleys were not working . . .…

LukeMol

Source: CSEAR

03/04/2012

Service and personnel were excellent.

Service and personnel were excellent. Car was signed in as soon as I arrived and was ready in a timely manner for my return.

william67125

Source: CSEAR

16/04/2012

good job

Service and personnel were excellent. Car was signed in as soon as I arrived and was ready in a timely manner for my return.

hharold

Source: CSEAR

06/01/2012

I Didn't Think Twice

I took my BMW to this shop after a previous shop had worked on it. My car was not fixed by the previous shop, so I was desperate to find a shop that would help me. After speaking to the guys at The Driving Machine, I didn?t think twice.…

jamaargrape

Source: CSEAR

11/01/2012

Best customer service.

Really nice employees. Best customer service.

dollysham33

Source: CSEAR

17/01/2012

They take care of my Mercedes .

They take care of my Mercedes 20 years; that?s why I continue to go.

jamespotatoe

Source: CSEAR

06/02/2012

Wonderful service!

Wonderful service! I don't think I could entrust anyone else with my vehicles and be able to sleep at night!

bradyb94

Source: CSEAR

15/02/2012

Soo Stoked!

I called a bunch of different places around me, and I finally dialed The Driving Machine. The fellow who answered the phone asked me all of the questions I hoped he would and I immediately felt like he actually cared about my BMW troubles.…

KellySpe

Source: CSEAR

20/02/2012

Now I know where to come first.

Glad they didn't waste my time! I had just come from somewhere else, that shall remain nameless, who kept my car for an hour and still couldn't figure out the problem. I left, came here, and within an hour they figured it out and fixed it!…

vanesstlec

Source: CSEAR

07/05/2012

the driving machine

I took my car in to get service on it because I was really concerned how my gas in my truck was going by so fast.. Well to come realize the reason why was because I had so much junk in my truck! They told me to drive it without any thing…

kevinkevin127

Source: CSEAR

07/03/2012

I love the team here!

Once again The Driving Machine delivers first class service and customer support - I love the team here!

shellyshiek43

Source: CSEAR

11/05/2012

great

I like this place they do great job on bmw I recently took mine in and it runs great!

LukeMoo

Source: CSEAR

17/05/2012

Thank you for good work. Dropped off my

Thank you for good work. Dropped off my car without an appointment and it was done within 10 minutes. The service was great and everyone was so friendly.

perry25560

Source: CSEAR

22/05/2012

I was treated respectfully, they are

I was treated respectfully, they are informative and patient, most importantly - honest. This is the first time I've heard, "You don't need to fix that right now, it can wait". Also a first for me to double check prices elsewhere and find…

blake45034

Source: CSEAR

04/06/2012

I LOVE THIS PLACE! My sister and sister

I LOVE THIS PLACE! My sister and sister in law now go here for all their service needs based on the amazing experience my husband and I had. We didn't start off on the right foot due to some communication issues, but I am not about to let…

charless46S355

Source: CSEAR

05/06/2012

My whole experience with the driving

My whole experience with the driving machine was great. They knew exactly what to diagnose and fix on my car, I also got an alignment done on my tires and it runs without shaking the power steering! Thanks

peterpeter1297

Source: CSEAR

12/03/2012

Fabulous As Always

Once again The Driving Machine delivers first class service and customer support - I love the team here!

marielongoria85

Source: CSEAR

10/01/2015

I've always received a thorough check of all my 850's major systems, along with the services I brought in for! Thanks again

JohnO

Source: DFORC

02/02/2015

Passed Smog! It took a lot longer & cost a lot more than expected; the explanation was plausible. I'll be able to determine the full value in six months.

FrankS

Source: DFORC

07/02/2015

Great service!

Anonymous

Source: DFORC

08/02/2015

Great service, fair price, loaner car - lots to like about The Driving Machine.

Anonymous

Source: DFORC

02/03/2015

Excellent, timely completion of the servicing of my car.

CecilW

Source: DFORC

06/03/2015

Another amazing visit to the driving machine. What a great group of guys who exhibit a great passion for European cars. As always, after a visit to The Driving Machine, Inc my precious little car is running better than ever. I will never…

DanP

Source: DFORC

18/03/2015

The BEST auto and customer service!

AlbertaD

Source: DFORC

27/01/2011

Thank you for the great service and especially the courtesy car for two days. You did the extra repair work on time after I originally declined, but then decided to have the work done. You all do an outstanding job.

SherylK

Source: DFORC

17/02/2011

I've recently purchased a neglected 325is. They took quite a bit of time to go over my vehicle and gave me a great list of what's needed. They were very friendly and curtious and understood that I can't pop for everything right out of the…

KenA

Source: DFORC

24/02/2011

After 4 years in "prepaid service purgatory" I came back to this organization which is service oriented. Service not just servicing the car but the customer as well!

RuediS

Source: DFORC

28/02/2011

I've been taking my cars to TDM for well over 25 years, and although a smog check is pretty mundane and I could have had it done closer to home, I value the entire service experience that the guys provide. They really are concerned for my…

CarolH

Source: DFORC

03/03/2011

The personnel are always professional and accommodating. They are quick to diagnose the problem and get back to me. I've been a satisfied customer for 5+ years and would highly recommend them to all my family and friends.

Anonymous

Source: DFORC

12/03/2011

jim,dave and mechanics are great!

DougC

Source: DFORC

18/03/2011

professional and prompt - that's all

MarianneR

Source: DFORC

26/03/2011

These guys know their stuff. They always get me in and out and I know there's nobody else who will do a better job with my beloved car.

JustinB

Source: DFORC

28/03/2011

The Driving Machine (TDM) delivers excellent service. Every inspection is extremely thorough. TDM experts may suggest optional repairs, yet do not force you to go ahead for them, they will provide an objective view of the risks associated…

PhilippeL

Source: DFORC

14/04/2011

Overall was a good experience and satisfied with their work. People were professional and were quick to respond with updates. Would go back for future work and recommend their service to other BMW owners.

Anonymous

Source: DFORC

19/04/2011

You all were fabulous as always - thank you for taking car of me and my MINI - I brought it in for a clunking noise and a couple of hours later she is all fixed. Your team is professional and fun!

HilaryS

Source: DFORC

11/05/2011

Dear members of the Driving Machine. I am very pleased with the job that you all did on my M3. Finally the interior lights work and also the M3 seems to drive better after the alinement. Keep up your good work. Doug Cheeseman

DougC

Source: DFORC

15/06/2013

Service was excellent. Jim knows his BMW's and takes the time to explain in detail what is wrong with your car and what needs to be done to fix the problem. They are very meticulous when it comes to repairing your car. The service bay,…

Anonymous

Source: DFORC

22/06/2013

wonderful communication. I did everything over email with Jim then got my desired date and time of service and the car was completed ahead of schedule. i had four new tires put on an older 330ci.

Anonymous

Source: DFORC

29/06/2013

Service was excellent as always.

KumarG

Source: DFORC

14/06/2014

Very good.customer friendly.

PadmavathiP

Source: DFORC

14/06/2014

very prompt and accurate response to an emergency with my e36.

John & MarilynB

Source: DFORC

18/06/2014

I'm very satisfied with the whole experience. The repair was done expediently with quality work and according to plan.

EdwinM

Source: DFORC

20/06/2014

Excellent

Anonymous

Source: DFORC

22/06/2014

As always Jim provided excellent service with thorough explaination.

ChenW

Source: DFORC

27/06/2014

Excellent service again from all the staff at the Driving Machine. My husband and I have been customers for years. No matter how busy they are, the staff takes the time to give individual service to the customer. They always offer a…

Diane and PaulM

Source: DFORC

20/07/2011

Many thanks for taking such good care of my car. If it were not for Dave, I am sure I would never remember when I needed to have it serviced! Many thanks also for the help with the loaner car. Just one thing, may I please have a smaller…

Anonymous

Source: DFORC

10/08/2011

I just had my first experience dealing with TDM (Jim) on my wife's Mini Cooper S and I am very impressed. I like the details provided and the strong technical depth in the Mini and BMW's. Service and follow-through was excellent. Shop…

Hari P

Source: DFORC

28/06/2014

They are so friendly and are so reasonably priced! I always leave feeling well taken care of.

Anonymous

Source: DFORC

19/07/2014

I appreciate in particular your informing me and asking for authorization to do additional work that might be done once a subassembly has been opened for the primary work I intended such that the additional work might be done now in order…

TedE

Source: DFORC

23/07/2014

Efficient, Friendly, Professional in all ways.

Anonymous

Source: DFORC

25/07/2014

I received excellent customer service at the BMW machine. Jim was very knowledgeable regarding my car issue. I will definitely come back for all my service needs.

PhyllisM

Source: DFORC

29/07/2014

Very satisfied with the service as usual. Everything was explained to us clearly and did not recommend anything unnecessary to be fixed. Thank you.

Anonymous

Source: DFORC

03/08/2014

A very good experience. The Driving Machine group are the only ones that will turn a wrench on my BMW.

JoeA

Source: DFORC

14/08/2014

excellent service and very helpful

Anonymous

Source: DFORC

23/08/2011

As always, the team at The Driving Machine took care of me and my MINI in the best possible way. I trust these guys - they are amazing, courteous and know what they are doing.

HilaryS

Source: DFORC

26/08/2011

You guys continue to set the "standard" for outstanding customer service.

DaveF

Source: DFORC

01/09/2011

Typical of the first rate service The Driving Machine provides my car was quickly fixed while I drove a nice clean loaner car. Thanks again for going the extra distance to provide quality service.

DaveB

Source: DFORC

02/09/2011

Very professional, corteous, knowlegable people. Reasonable prices. Highly recommend for anyone with a BMW.

RuthH

Source: DFORC

17/08/2014

Great service, friendly staff

Anonymous

Source: DFORC

26/08/2014

As always, service is excellent, courtesy is excellent, quality of workmanship is excellent.

DaveF

Source: DFORC

27/08/2014

As usual, service was excellent. I enjoy talking with Jim and Mary. Wonderful People!

DennisC

Source: DFORC

27/08/2014

Very efficient, and excellent, as usual.

JackG

Source: DFORC

12/09/2012

I had to bring my car in for service and as always, they provided great service and they're always very friendly. They diagnosed what was wrong and fixed it.

KerstinM

Source: DFORC

07/09/2014

The overall service was very good and courteous.

ChandruI

Source: DFORC

19/09/2012

Good work and completed in a timely manner.

CecilW

Source: DFORC

01/10/2014

The owner Jim is very knowledgeable and is trustworthy, both Jim and Rick are very polite and patience, and be a senior lady like me, I feel this is a place I will go to for my car maintenance and repair.

JennyW

Source: DFORC

30/09/2012

This was our second time at The Driving Machine. Just like the first time I was there, I was very impressed by how clean, bright and airy the facility was. Very good customer service and fair pricing. Thank you.

Anonymous

Source: DFORC

04/10/2012

i just had two tires installed and an alignment done here, and chose the driving machine through tire rack's installer list. * they called me the same day my order was placed to confirm the order. * when i called back to make my…

VivianC

Source: DFORC

14/10/2012

I always take my BMW here to to The Driving Machine. They always explain what needs to be done and why. I would not trust my car to anyone else.

DebbieG

Source: DFORC

25/10/2012

This service experience was very good. My car was werviced while I waited and had a cup of cofee and worked on my computer. The quality of workmanship was excellent. This TDM shop is centrally located next to Freeway.

ChandruI

Source: DFORC

27/10/2012

I'm extremely satisfied with the customer service provided by David Civelli at The Driving Machine. He always accommodates my schedule and personally drops me off at my house. I'm very particular about proper maintenance and repairs on…

ThienD

Source: DFORC

10/10/2014

Fast service, friendly stuff, very knowledgeable about my car.

JanaV

Source: DFORC

22/10/2014

Absolutely the best experience I've had with a tire replacement service. Nice people and prompt and professional service. Completed the work right on time as promised.

Pavlo (Paul)G

Source: DFORC

27/10/2014

EXCELLENT CUSTOMER SERVICE FROM THE DRIVING MACHINE PEOPLE. I'VE HAD MY CAR SERVICED HERE FOR A NUMBER OF YEARS AND I APPRECIATE HOW WELL I HAVE BEEN TREATED AS A CUSTOMER. THANK YOU!

Diane and PaulM

Source: DFORC

06/11/2014

One visit to fix problem.

SteveV

Source: DFORC

07/11/2014

Excellent Service

WayneW

Source: DFORC

13/11/2014

excellent job and explaining concerns . thanks jack

JackK

Source: DFORC

21/11/2014

Service was excellent - same day, when I just drove in with a problem. Loner car was very helpful.

AnnH

Source: DFORC

06/11/2012

I had a very low tire one-morning and it was raining i had to drive to San Jose and i was in cupertino. I took my car in and the fixed it right away did a great job

CharH

Source: DFORC

08/11/2012

I have been using The Driving Machine as my service provider on my 1998 BMW Z3 for 5 years. They always provide the highest quality of customer service I have ever had! They always take the time to explain all of the service work done…

JohnV

Source: DFORC

15/11/2012

Car Fixed- The Driving Machine has really good service and they fixed an oil leak that has been causing problems for me. If you want your BMW in good shape then you gotta maintain it. Very professional.

EricH

Source: DFORC

05/12/2012

Excellent

Jiten & NikiV

Source: DFORC

07/12/2012

The rear brake job was completed promptly and professionally. Many thanks again to The Drving Machine folks!!!

JohnO

Source: DFORC

07/12/2012

It was an excellent experience. The staff were pleasant, helpful, knowledgeable, and courteous. My vehicle was repaired quickly and efficiently. One of their technicians--Dan--was kind enough to drop everything at a moments notice on two…

Anonymous

Source: DFORC

08/12/2012

Very good job. Great people. Service done on time.

Anonymous

Source: DFORC

10/12/2012

Excellent

Steve & GeorgetteK

Source: DFORC

15/12/2012

Excellent work in a very timely manner!

RonF

Source: DFORC

30/11/2014

Professional; courteous and thorough.

DaveF

Source: DFORC

04/12/2014

I brought in my wife's car this time for an oil change. Awesome service as always!

DanF

Source: DFORC

04/12/2014

Always no.1 in my book!

DennisC

Source: DFORC

17/12/2014

As always, excellent communication of status and issues and great service resulting in a healthy car at the end ! Plus, the cleaning is always appreciated.

GeorgeK

Source: DFORC

19/12/2014

As always, your service was performed especially well; thanks also for being timely in servicing my vehicle and making it possible for me to meet my other appointments in a punctual manner.

CecilW

Source: DFORC

19/12/2014

Great and honest service!

JaimeC

Source: DFORC

30/12/2014

I love getting my car serviced with The Driving Machine. They always explain everything they want to do to my car and make suggestions about what needs to be fixed now and what can wait. I really appreciate that.

JenniferG

Source: DFORC

23/09/2011

The service team at The Driving Machine is the most professional, knowledgeable and courteous automotive service team I have ever used. They know absolutley everything about late-model BMWs -- I would venture to say they know even more…

Anonymous

Source: DFORC

25/09/2011

Great Results ! ! !

JohnO

Source: DFORC

02/10/2011

The Driving Machine in Cupertino has to be the best and most trusted facility in Santa Clara county. I have been trusting my various BMW's to Jim Payne owner of The Driving Machine for nearly 25 years and in all this time I have never been…

Stan & CindyK

Source: DFORC

06/10/2011

Thanks so much for you professionalism, reliability, and promptness in servicing my car. I believe my car is in good hands, and I appreciate the time you have taken to get other estimates and check additional matters realated to the car.…

JulieP

Source: DFORC

07/10/2011

VERY EFFICIENT & QUICK SERVICE

SidJ

Source: DFORC

23/10/2011

My experience, at The Driving Machine, was, as always, Perfect! Everyone there does their Personal Best to be sure that my car is safe for its travels, over Hwy. 17, almost every day. Waiting, if necessary, is delightful: coffee,…

PollyH

Source: DFORC

20/12/2012

I appreciated the ride home and back to pick up the car. Staff was courteous and professional. I feel confident in driving to So. Calif. since they checked my Mini out.

NancyD

Source: DFORC

28/12/2012

Great job!

RonF

Source: DFORC

02/01/2013

I was very appreciative that TDM could take my car on short notice and provide a loaner.

Anthony & JoyC

Source: DFORC

03/01/2013

I don't write reviews often but I wanted to tell you about my recent experience with the Driving Machine. I bought my 2002 BMW 540i new in late 2001. I love this car! I purchased the extended warranty at that time so was pretty well…

SamN

Source: DFORC

05/01/2013

Great service, work done exactly as requested.

JoeD

Source: DFORC

10/01/2013

Outstanding, as always. I feel I can rely on The Driving Machine to be honest, thorough and will even go a few steps beyond my high expectations.

Anonymous

Source: DFORC

10/01/2013

This place (Driving Machine) is just wonderful! I can't say enough about the great job they do on your vehicle. Everything is done right. The Staff is courteous and very professional. The owners Jim and Mary, are good people and have…

DennisC

Source: DFORC

13/01/2013

The simple job of bolting on my wheels with pre-mounted tires took most of the day with no pro-active communication for TDM. I called after I thought it should be done, was told it was done, but investigating the tire-pressure-monitoring…

JayA

Source: DFORC

15/01/2013

I'm happy with the service

BillR

Source: DFORC

19/01/2013

Always prompt and courteous attention and service from the staff and Jim and Mary as well. All seem to be a caring family!

Anonymous

Source: DFORC

30/12/2014

Please remove me from your customer base as I won't be returning

GeneT

Source: DFORC

31/12/2014

quick and excellent service done, friendly staff, reasonable charge. The only complaining is its address is 0.5 mile off on BMW X3's GPS! I know it is BMW's fault. Driving Machine is better to highlight this and provide a GPS coordinate on…

LiH

Source: DFORC

06/01/2015

Professional and efficient. Conducted a thorough diagnosis to understand root cause of engine problem and recommended the best solution. They fixed the problem and the car now runs like new. I like the way Driving Machine conducts all…

Anonymous

Source: DFORC

08/01/2015

The absolute best in quality, customer care and friendliness. Thanks, Ricky, Fernando and Jim! I feel so confident with my new battery and brake pads that are perfectly worn in.

Anonymous

Source: DFORC

08/01/2015

Jim, Ricky, and all the folks at The Driving Machine were as awesome as always. It is always nice to work with guys who can understand my passion for my car. They treated me and my vehicle with the utmost respect and I will not be taking…

DanP

Source: DFORC

28/03/2015

Excellent as usual. So reassuring.

Anonymous

Source: DFORC

25/01/2011

Great location, superb customer service, perfect availablity, on time delivery and excellent pricing. When I asked, 'what's that', the service tech walked me over to a pile of used parts and showed me what was broken on my car and how…

CharlesM

Source: DFORC

25/05/2011

As usual, everyone was very helpful and courteous. Always a pleasure.

DonP

Source: DFORC

21/06/2011

My 330i runs great now. Your price, expertise, and great service will keep me returning whenever my car needs maintenance. The service bay at the dealership will never see me again!

ElizabethB

Source: DFORC

22/06/2011

The car was ready on time and the work was done right. I received estimates for optional work and these were quite reasonable.

Anonymous

Source: DFORC

01/07/2011

Thanks for working me into you schedule on very short notice with this safety related repair

JohnO

Source: DFORC

08/07/2011

I have always received exceptional service at The Driving Machine. Other BMW service providers should be benchmarked against them. The description of the work to be performed is detailed and so is the update and follow-up. Don't think…

KumarG

Source: DFORC

22/01/2013

Try their service, if you are still hesitating.

WayneW

Source: DFORC

09/07/2011

I have been a customer of the driving machine for many years and have always appreciated the timeliness and quality of service. The staff is always helpful and considerate.

Anonymous

Source: DFORC

13/07/2011

cordial reception, efficient and timely service, reasonably priced.

LouieM

Source: DFORC

23/01/2013

Great service! Prompt drop-off and pick-up transportation.

BrianC

Source: DFORC

25/10/2011

excellent service as per the last 15 years.

John & MarilynB

Source: DFORC

03/11/2011

The Driving Machine has never failed to provide the best service for my BMW in the most convenient manner. Unless something unexpected occurs, they are always on time with delivery. If something unexpected does occur, such as the discovery…

Mary BethW

Source: DFORC

04/11/2011

My first experience with "The Driving Machine" was stellar and went without a hitch, as perfection..... This time, the service was problematic. The oil change was expedited in a timely manner, but when I got on the road, I found that the…

CraigH

Source: DFORC

06/11/2011

I took my Mercedes ML350 for Synthetic Oil Change Service. This shop has provided an excellent A+++ grade service. This shop will be my 1st preference for any service I do on my ML before I think about Dealer shop or any other shop. Dave…

PadmavathiP

Source: DFORC

15/11/2011

Quick and easy tire replacement and alignment. Fantastic service, including the shuttle, and they event vacuumed the carpets and cleaned some mirrors & windows!

Anonymous

Source: DFORC

01/12/2011

The clutch in my E36 needed replacement, so I consulted The Driving Machine. The tech gave me an estimate including possible additional costs if the flywheel needed replacing. It did, and the tech was happy to show me why. Now I can really…

MichaelR

Source: DFORC

01/12/2011

The title of my review says it all.

StephenK

Source: DFORC

14/12/2011

The job was done meticulously and quickly. No matter how routine the visit to the shop may be, you can feel the difference in your car's drivability and performance once the job is done and you start driving the car. I received a concise,…

RayA

Source: DFORC

29/12/2011

Good service, friendly people, prices reasonable.

RobM

Source: DFORC

30/12/2011

As usual, service was courteous, knowledgable and FUN!

DaveF

Source: DFORC

12/01/2012

My service this time took longer than anticipated and although I would have gotten the intake gasket/PCV problem taken care of also, I wanted my car for a trip up to Sonoma & Napa on Tuesday-Thurs. Also I am waiting for some work needing…

LouF

Source: DFORC

30/01/2013

Work well done, thanks for your service and attitude. Everyon was very helpful and professional.

CecilW

Source: DFORC

31/01/2013

Work done as promised.

SteveV

Source: DFORC

31/01/2013

Work done as promised. On time.

SteveV

Source: DFORC

02/02/2013

Great job as always

ElizabethB

Source: DFORC

21/02/2013

Awesome service; timely & thorough

RonF

Source: DFORC

21/02/2013

My car is working great and had no problems on the trip to Sacramento over the weekend. Thanks for the good service

JulieP

Source: DFORC

23/02/2013

Very courteous, helpful, and prompt.

Anonymous

Source: DFORC

22/07/2011

I have been going to the Driving Machine for many years now and am always happy with the service I receive. I trust their professional advice and appreciate their explanation of exactly what needs to be done and why. I am not a "car guy"…

DaveB

Source: DFORC

11/08/2011

The service is always excellent. Everything is explained. It is so nice having the Driving Machine in the neighborhood. We know we should drive it more - with new tires we'll have to test our corner getting on to 85 from 280. It is a…

LouiseF

Source: DFORC

25/08/2011

Thank you so much for all of your hard work. We know it was a challenge. Now we need to drive it more and appreciate her smooth, fast, dependable ride now that some of her insides have been replaced and she has brand new shoes to hold…

LouiseF

Source: DFORC

29/08/2011

I was referred by my boss to The Driving Machine. Their kmowlege was outstanding and their service was the same. Dave from The Driving Machine went over IN DETAIL my service order once the car was ready. I have referred a friend there…

RachelleB

Source: DFORC

02/09/2011

After using the BMW dealer service center for a few years, I am SO GLAD that I decided to take my car to The Driving Machine. Everyone there was very helpful - taking the time to thoroughly explain the issues with my tires. Thanks all so…

JanetM

Source: DFORC

08/02/2012

I have taken my 2001 740il to these guys since I had problems with a dealer's service (forever to get it fixed/prices out of sight). Dave and Jim will answer straight questions with straight answers. They have never pushed me to do a…

Joan Vormbaum

Source: DFORC

23/02/2013

My 1991 BMW 850i was in for its 150,000 mile Inspection II Service and checks of several specific items I felt needed attention. This was a pre-schedule appointment for the Insp II, and I allowed a week to deal with things the inspection…

JohnO

Source: DFORC

13/02/2012

TDM systematically brought me back in spec to pass my smog test. Many, many thanks!!

JohnO

Source: DFORC

19/02/2012

The driving machine is really committed to customer service. the other day i was having a tire repaired, but got stuck in a meeting at work beyond the closing time. the driving machine team left a message that they would wait for me, as…

BJS

Source: DFORC

13/03/2013

I would not even think of taking my BMW anywhere else!

JanetM

Source: DFORC

29/02/2012

Once again The Driving Machine delivers first class service and customer support - I love the team here!

HilaryS

Source: DFORC

13/03/2013

Timely and efficient service

RogerS

Source: DFORC

01/03/2012

The folks at TDM are professional and treat the customer with respect. Jim took the time to explain everything that was going on with our E36 M3. He helped us prioritize the necessary maintenance and made sure everything was performed to…

Ava & LawrenceY

Source: DFORC

15/03/2013

The star rating says it all, these guys guys are very professional.

ChethanV

Source: DFORC

15/03/2013

TDM provides extremely professional service. The challenge this time around was to be able to be predict when the service would actually be completed otherwise I would have provided 5 stars.

Anonymous

Source: DFORC

01/03/2012

Jim and Mary took great care of me when I brought in my car upon hearing an intermittent grinding noise from my engine. When I went in to pick up my car after the work was completed, Dave showed me how the pulleys were not working . . .…

Ben & BrendaP

Source: DFORC

19/03/2013

good service, nice people

MingY

Source: DFORC

10/03/2012

Service and personnel were excellent. Car was signed in as soon as I arrived and was ready in a timely manner for my return.

CecilW

Source: DFORC

16/03/2012

The service was good and friendly.

GregB

Source: DFORC

17/03/2012

This was my first visit and Jim provided excellent customer service. Car was repaired in the time promised and Jim's extensive knowledge made me feel my e46 will be in good hands. Will be getting my BMW serviced here again!

ThienD

Source: DFORC

27/03/2013

The car went in for an oil leak (caught early) and fixed. Along the way, the mechanic found a problem with the valve cover and it had to be replaced. Since I got the car back, its pickup is really smooth and, I kid you not, BETTER than…

Anonymous

Source: DFORC

27/03/2013

Excellent (as always!)

DaveF

Source: DFORC

21/03/2012

Professional and courteous staff. Great job done with several services completed on my 330i. Have already recommended The Driving Machine to friends and coworkers.

ElizabethB

Source: DFORC

06/04/2013

igly reccomend giving them a try.

LarryS

Source: DFORC

06/04/2013

igly recommend giving them a try.

LarryS

Source: DFORC

27/03/2012

I showed up unannounced and needed a small issue fixed quickly as I was on a tight timeframe. Everyone stepped up and I was very appreciative!

JeaneD

Source: DFORC

06/04/2013

Great service excellent information, and very honest and reliable. Thanks

KhalidaK

Source: DFORC

01/04/2012

very thorough, very friendly service

WarrenF

Source: DFORC

06/04/2013

Service was excellent. And, a loner provided

Anonymous

Source: DFORC

02/04/2012

Very attentive to detail. Will definitely go back

Anonymous

Source: DFORC

09/04/2013

I've been to The Driving Machine 3 times now and it has always been professional, prompt and courteous. The work they have done looks very good. They offer clear explanations of the work they are doing. I definitely feel I can trust them.

JosephT

Source: DFORC

10/04/2012

Emergency repair was finished without appointment. Good communication.

RobertM

Source: DFORC

22/04/2012

The Driving Machines is one of the best reasons to own a BMW. Friendly service, always with a smile, but, best of all, the service is done right. The service personnel communicate clearly and openly. It is so nice to find an independant…

Anonymous

Source: DFORC

06/05/2012

In my last service, Dave told me that I needed tires. I started to look around for tires at the usual outlets. I called TDM for another reason and we started talking about my tires. David told me that the tires for my car were 1) run…

Michael Szymanski

Source: DFORC

11/04/2013

TDM takes good care of their customers. I continue to be pleased with their service.

Ben & BrendaP

Source: DFORC

24/04/2013

Very prompt, fairly priced and excellent service

RonD

Source: DFORC

30/04/2013

I had a very good experience. The customer service was excellent.

Steve & GeorgetteK

Source: DFORC

03/05/2013

The work was fine and the folks are nice enough. However, asking people to pay a 45% markup on parts for no reason other than a "warranty" on parts that aren't going to break during the warranty period anyway is a complete rip off. The…

Anonymous

Source: DFORC

04/05/2013

Jim is extremely helpful and communicates clearly so one understands the repairs being made.

LizS

Source: DFORC

07/05/2013

Work done with one visit and completed promptly with an extensive report of the vehicles condition.

SteveV

Source: DFORC

14/05/2012

The people at The Driving Machine not only do an excellent job taking care of my car, but they take the time to fully explain the details involved in any needed repairs. They are most courteous.

JanetM

Source: DFORC

02/06/2012

Professional,thorough,informative, and courteous - These are the words that come to mind when i reflect on my experience. I will continue to do business at The Driving Machine because I feel that my car will get the necessary attention…

JulieP

Source: DFORC

09/06/2012

The Driving Machine has provided quality service for me for many years. The service provided has been competent,and timely. The staff is very courteous. It is a pleasure to do business with them.

BillK

Source: DFORC

10/06/2012

Delighted with the service all around.

ChenW

Source: DFORC

22/06/2012

We have used The Driving Machine for a number of years and always with great satisfaction. The repairs and maintanence are always done correctly and on time.As a very picky car guy I highly recommend using The Driving Machine.

LarryS

Source: DFORC

06/07/2012

Excellent customer service - all done as quoted/promised. No surprises. Very good experience

LeoG

Source: DFORC

07/07/2012

The team got right on the problem and I had the car back the same day. I appreciate their taking care of the car, and of me, as I got a ride to the office, too.

DianneE

Source: DFORC

13/07/2012

Before going on a long trip I noticed some rumbling noise while driving. I took the car in for diagnostics. They were thorough and anxious to make sure that I was satisfied. They did find and fix a small problem. I got the car back on…

BillK

Source: DFORC

14/07/2012

Customer service and feedback second to none! Enjoy working with the whole staff in keeping this 7 series on the road! Bob

BobB

Source: DFORC

16/07/2012

They did what they said what they would do, got it done when they said it would be done, and charged me what they said it would cost.

JohnE

Source: DFORC

19/07/2012

knowledgable explanation, on schedule no delay reasonable price,excellent job

Anonymous

Source: DFORC

09/08/2012

As always, Dave called me promptly and told me what was up with my car. He also told me what the problem meant, since I decided I coldn't fix it at this time. It's great to have a car repair guy you can trust.

JoanV

Source: DFORC

10/08/2012

This was my second time having my car serviced by The Driving Machine. I had my oil changed, brake fluid flushed, and smog check. They know what they are doing. They do good work. They don't try to up-sell you, they just tell it like it is.

Anonymous

Source: DFORC

16/08/2012

I've never had a problem in having our BMW fixed. Repairs or service was done in a timely manner.

DennisC

Source: DFORC

25/08/2012

When you want good service for your BMW, things done in a careless manner, take your car to Driving machine. They'll tell you what needs to be done and why it needs to be done. They don't feed you a lot of garbage about what needs to be…

DennisC

Source: DFORC

10/09/2012

My 2004 BMW X5 4.4i was leaking coolant and oils from several locations. David C. and William were able to locate all the problem areas and get them repaired. Fixing a BMW is never inexpensive, but it's sure nice to drive a vehicle that's…

RonM

Source: DFORC

14/05/2013

Very attentive to my situation in the midst of an unexpected cooling arrival.

DaveF

Source: DFORC

14/05/2013

Thanks much for an excellent job and working hard to meet the time constraints that I was under. You keep building on that trust and good will that you established with me years ago.

CecilW

Source: DFORC

15/05/2013

Everything went well as usual. I also appreciate the timely manner in which the car was fixed and available when I needed it. Thank you.

JulieP

Source: DFORC

18/05/2013

After a year of frustration at the inability of MINI dealerships to diagnose a very poorly running engine, Driving Machine figured it out. They took the time to get under the hood, measure everything and then think aboutsyptoms and…

Anonymous

Source: DFORC

22/05/2013

THE BEST !!! CUSTOMER SERVICE ALL AROUND: Efficient check-in, frequent updates throughout repair, FAIR pricing, COMPETENT mechanics, comprehensive and written report, CARES about the customer's time and the car--- protected and…

Anonymous

Source: DFORC

26/05/2013

They are competent and easy to talk to

JohnE

Source: DFORC

01/06/2013

The car was not ready at the time it was promised. But James took time to explain and give me repair options. The bill was reasonable at the end--they did not pad a lot of "research" time that they used to do.

MingC

Source: DFORC

04/06/2013

For my most recent service, I desired only an oil service. Apparently it was time for an inspection 1 and that was included in the estimate. However, I was not alerted to this addition, and i signed the estimate unaware or the…

John & MarilynB

Source: DFORC

05/06/2013

Very prompt, excellent service, as usual

RonD

Source: DFORC

06/06/2013

Jim and Rick, Thanks once again for the fine service

JohnO

Source: DFORC

08/06/2013

Very personable customer service. Able to simply explain technical items. High expertise to analyze and correct problem.

KeijiM

Source: DFORC

20/06/2013

Very smooth - good feedback on what service issues to be on the lookout for.

LakshmanS

Source: DFORC

26/06/2013

Very business like interface, and service. Very expert at older BMW cars.

BillK

Source: DFORC

01/07/2013

Great service, as always!

KerstinM

Source: DFORC

17/07/2013

Detailed explanation on why items need to be fixed. No pressure to make all the fixes.

DanielC

Source: DFORC

17/07/2013

Very happy with the service. They did not recommend anything unnecessary. Thank you.

Anonymous

Source: DFORC

30/07/2013

Thank you Jim and Mary for always explaining in detail of the diagnosis with my vehicle. The staff is very friendly and accomondating to my needs. They treat their customers well. I wouldn't trust any repairs to anyone else but the Driving…

DebbieG

Source: DFORC

05/08/2013

Very knowledgable.

GaryL

Source: DFORC

13/08/2013

Overall, I'm very satisfied with TDM because they do quality work, use quality parts, and deliver as promised.

Anthony & JoyC

Source: DFORC

13/08/2013

Jim and his team are amazing! Every time I take my car in for repairs or maintenance I know I will be getting amazing and honest service. They never overcharge and always work within your budget. Also, their communication is excellent!…

Anonymous

Source: DFORC

15/08/2013

Great knowledgeable people.

JohnP

Source: DFORC

17/08/2013

Excellent work. Very professional.

Anonymous

Source: DFORC

21/08/2013

I'm happy. I especially like the convenience of being across the street to my office.

GaryL

Source: DFORC

28/08/2013

Very helpful, courteous service

Anonymous

Source: DFORC

16/09/2013

Reliable and on time service, friendly personnel, competitive pricing.

LouieM

Source: DFORC

23/09/2013

Excellent service. Best in the Bay Area. Honest and dependable. Great work. Very professional and thorough.

Anonymous

Source: DFORC

27/09/2013

Excellent and fast service!

CsabaM

Source: DFORC

28/09/2013

Chris turned an unpleasant situation ( the need for an expensive repair on an older vehicle ) into a pleasant experience ( getting an informed opinion about the least expensive way to extend the life of my car and finding someone I can…

MikeP

Source: DFORC

10/10/2013

Great service, on time, as promised, cost fully disclosed and met. There were no high pressure sales tactics. The loaner was clean, fully gassed and in excellent shape.

Anonymous

Source: DFORC

11/10/2013

It's always Good!!

DennisC

Source: DFORC

25/10/2013

Excellent in every respect!

DaveF

Source: DFORC

02/11/2013

Friendly, fast, and great service!

Anonymous

Source: DFORC

02/11/2013

It is always a pleasure to deal with Jim Payne and his excellent staff. My last visit was no exception.

RayA

Source: DFORC

07/11/2013

As always, Jim and Mary took good care of me and diagnosed exactly what my car needed. Thank you for explaining in detail and showing me what was necessary to keep me safe and back on the road.

DebbieG

Source: DFORC

14/11/2013

Great place to take my BMW!

DebbieG

Source: DFORC

16/11/2013

Great service.

Anonymous

Source: DFORC

16/11/2013

I would recommend this company because Jim Payne and his team always provide their services with high level of professional expertise and integrity. Sincerely, Michael Mezheritsky.

MikeM

Source: DFORC

30/11/2013

Great job as always on my 1991 850 - Thanks

JohnO

Source: DFORC

10/12/2013

AS USUAL FOR THE PAST 17 YEARS, JUST RIGHT.. I LIKE THE LOOKS OF YOUR NEW , BUT OLD FRIEND, MECHANIC AS WELL AS YOUR COUNTER MAN. STAY WARM AND REMAIN PROFITABLE. JB

John & MarilynB

Source: DFORC

12/12/2013

I had a great experience dealing with Chris. I will be back.

JoeA

Source: DFORC

01/01/2014

I was able to wait while the problems with the computer was corrected. The service was no charge. It does not get any better than that. I will be back.

JoeA

Source: DFORC

05/01/2014

Excellent!!

Anabel & EduardoB

Source: DFORC

09/01/2014

As always Jim and team provided excellent service.

ChenW

Source: DFORC

15/01/2014

Excellent and HONEST !

AlbertaD

Source: DFORC

24/01/2014

They're well organizes and do good work at the Driving Machine.

JohnE

Source: DFORC

30/01/2014

The interaction and professionalism from top notch, start to finish. They scope the work properly and do not suggest unnecessary repairs. Their pricing is quite fair and significantly better than that of the dealerships.

Anonymous

Source: DFORC

01/02/2014

Very courteous. Clear communication. Fast drop-off and pick-up service.

Anonymous

Source: DFORC

07/02/2014

Very good experience.

JoeA

Source: DFORC

12/02/2014

Staff were courteous, friendly and helpful. Estimate was accurate and work was done on time. Only very minor issue was clock was off by 1 hour and 10 minutes. Consider adding "check the car clock" to the post service checklist.

StuartR

Source: DFORC

13/02/2014

Great all around service.

CecilW

Source: DFORC

21/02/2014

great service, as always. Kees Vissers

Anonymous

Source: DFORC

21/02/2014

Excellent service. Courteous, knowledgable, professional, and timely. They stand behind their service and make sure their clients are satisfied with the work they provide on their vehicle.

DuaneB

Source: DFORC

12/03/2014

Great customer service - friendly and trustworthy! They provide thorough explanations, and they keep you informed about the status of your vehicle so you know what to expect in terms of timing and service. Less expensive than the BMW…

Anonymous

Source: DFORC

12/03/2014

I always get friendly, courteous, and prompt service, and they walk through all the services being provided or recommended. I learn something new every time.

Anonymous

Source: DFORC

13/03/2014

Excellent service. Will definately be back.

SusanG

Source: DFORC

18/03/2014

Excellent service. Honest feedback. No unnecessary repairs suggested.

Anonymous

Source: DFORC

21/03/2014

Excellent as always. Thanks.

ThomasW

Source: DFORC

26/03/2014

As usual, TDM did best what I like - detailed and open discussion of the issues my vehicle faces, including rational options to repair or not to repair. However, this visit was marred by two issues around a single problem. I had already…

Anonymous

Source: DFORC

26/03/2014

Excellent every time. I love bringing my care to The Driving Machine. TDM team is thorough and have complete knowledge of my car. I have never had such positive repair experiences - mostly because of the in-depth knowledge that TDM has…

CrickW

Source: DFORC

29/03/2014

Everyone that works at The Driving Machine are so friendly and they do a great job for a reasonable price.

JenniferG

Source: DFORC

29/03/2014

I always feel like I have a new car when I leave the Driving Machine. They are the best.

LarryS

Source: DFORC

08/04/2014

Friendly and Quality

Tzyy-ShengL

Source: DFORC

16/04/2014

You don't need my feed back as I offer it whenever I pick up my car after your work on it. Given about 15 years of business with you, you should know how i feel about your work and your people.I can say that your new mechanic,I think is…

John & MarilynB

Source: DFORC

19/04/2014

I never got a call about my car during the day, although they had promised to call late morning. I had to call around 4 pm, and even then, could only leave a message for a call back.

Anonymous

Source: DFORC

26/04/2014

Excellent and timely service: when I needed to have my car serviced and returned so I could get to another appointment, my vehicle was ready.

CecilW

Source: DFORC

05/05/2014

helpful as always

Ben & BrendaP

Source: DFORC

13/05/2014

Once again, the team at TDM came through for me. The "tire pressure" warning light was on, and they were able to get me in quickly. Even better, they were able to fix the flat while I waited. Another example of the great service I've…

CarolH

Source: DFORC

13/05/2014

My review from a few minutes ago had a mistake. I said "25K+" miles on my old BMW. It should have said "225K+" miles. I had that baby for 18 years, and TDM kept it running great.

CarolH

Source: DFORC

21/05/2014

I found my experience with The Driving Machine Very Satisfactory. Thank you!! for the High quality of Professionalism and Service

Ron or JudyH

Source: DFORC

22/05/2014

The work was done and no lingering problems.

CecilW

Source: DFORC

26/05/2014

Fantastic service- squeezed me in on a busy day with same day turn-around. Will be taking my BMW here for future service.

LanceW

Source: DFORC

30/05/2014

Excellent service. Great interaction to setup key pickup after office hours.

Anonymous

Source: DFORC

03/06/2014

I had a terrific experience visiting The Driving Machine for the first time and had a pleasure of meeting Jim, the service writer. Jim was patient, thorough and professional. I was impressed with every aspect of The Driving Machine Inc.…

MasoodB

Source: DFORC

10/06/2014

I have used the Driving Machine for quite some time for repairs and regular maintenance on my 2002 330i and it runs like a dream. They are always courteous and time conscious. I appreciate a clean running shop and the Driving Machine…

DebF

Source: DFORC

13/06/2014

The staff was friendly, but I couldn't be more pissed off with the whole experience. I don't know what I should be pissed off about, The Driving Machine, myself, BMW, or lady luck. I brought my car in with a few indicators lit but the…

Anonymous

Source: DFORC