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Auto repair shop - Extra Care Auto Repair - in San Bruno

81 reviews

Location: 840 San Mateo Ave, San Bruno, CA 94066

Office phone

+1 (650) 952-5700

4.8

81 total

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(1)

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(67)

13/03/2016

It was a super rainy El Nio day, I hit a giant pothole on the freeway which bent the rim on my front right side tire and caused the tire to go flat.
On this Sunday afternoon with no auto shop open near by, I called Extra Care auto shop. Mike answered the phone and offered to help me get back on the road safely. (His shop was not open normally on Sundays)
Mike carefully inspected the tire and test drove the car. His attention to detail and precision oriented approach impressed me. I am an engineer myself so I appreciate how someone cares about technical excellence. More importantly, Mike cared about doing the job right to make sure his customers drive safely.
Mike also verbalized every detail of his steps to fix my bent rim and how it caused the tire to leak air slowly. I loved his communication of his work, it allowed me to understand exactly what was being done to my car.
I having been looking for a mechanic like this ever since I left the last city I lived in. Now I have found him!!!!
They take Extra Care for their customers at this auto shop that's for sure!

Jessie C.

Source: YELP

27/07/2016

VERY PROFESSIONAL, and put all the effort to fix your car! Also they fixed my bike ! They. Are very nice persons, also an excellent service.

Hagop H.

Source: YELP

12/03/2016

Great vehicle service with friendly and trust worthy service.
You'll feel glad you brung your car here. 5* service is what you get.

workout n.

Source: YELP

21/01/2016

I came at 9:00 pm , and shop was closed and I really needed help . I called and the guy who works here (Mike) said that shop is closed but he cant say "No" to customers and took care of my car. Moreover , he did not charge me . Thank you Mike , and really appreciate your help !!!!!

Jay M.

Source: YELP

25/02/2016

So happy I found this place. They got me in first thing the next day and Jim was great. He was very informative about the specific issue and all of my options going forward. He's a well-versed, experienced mechanic and efficient. Had a 24 hour turnaround time on a major repair. Haven't had any issues since! Customer service was also on point. This is definitely my new go-to spot.

Em Jay H.

Source: YELP

09/03/2016

This place knows how to treat you and your car. They are knowledgeable and efficient, so they won't waste your time, patience, or money. This is my "go-to" place for car repair.

Jim P.

Source: YELP

10/12/2015

Great customer service and great quality. They were able to help me fix a window when I was visiting the Bay Area and was only there for a few days.

Jesus A.

Source: YELP

25/09/2015

This is the most honest, trustworthy,reasonably priced auto shop I have ever been to in my entire life!! I actually feel good when I spend my money here, because I know an honest no nonsense, non gauging repair has been performed.
Thank you Mike and your crew for many jobs well done. I can't tell you how it feels to have the confidence of knowing I am entrusting my car to mechanics who are ethical and reliable.
Mike treats us with kindness and respect. This is also uncharacteristic of a lot of shops and owners. I am so glad to have found this place. Every business should take their cue from the way this place conducts business. Thanks Roy

Roy C.

Source: YELP

06/07/2015

Went to this shop today for car inspection on my BMW thinking I needed to change the brakes and oil! The guys who work there did the inspection and were completely honest they told me my car was fine and I didn't need to change anything! If it was someone else they could have easily ripped me off. I'm definitely coming back here again and this place is totally recommended!

Duaa A.

Source: YELP

11/05/2015

I went to honda services to do oil change for my car..JOVis LEung and BRandon is very helpful. I showed to joe my expired coupon but he still took care of it then when i picked up my car joe is busy with another customer but he still greeted me then brandon is the one who explain everything wats goin and he patiently teach me how to connect my iphone to connect to my car im very satisfied when i left the place

Caroline C.

Source: YELP

09/02/2015

After having repaired our car at a different station and receiving very bad service, we found Larry. He was able to find the problem and answered all our questions. Others had failed to find the underlying problem with our car, but Larry did. We recommend this station because they really do provide Extra Care. We even had our second car repaired at this station. Very satisfied. I want to give 5 stars to this shop but Yelp did not post it with 5 stars. Because of that I put 4 stars to get it published.
Aleks & Rita

Aleks D.

Source: YELP

17/12/2014

These guys are the real deal; no bs, no sales pitch, just good honest work conducted by very experienced and knowledgeable gentlemen.
My commuter car has been slowly dying so I took it in here after it started having a rhythmic thump in the rear end that destroyed my confidence in it's reliability. I needed it fixed ASAP before my commute home, and started calling around for a shop that could help me quickly.
The local chain shops were too busy, so I started hunting around. Extra Auto Care was in the area and had good reviews, so I gave them a call.They said I could bring it in immediately and they could take a quick look today (~2pm).
After a short test drive they immediately isolated the problem to an issue I was to blame for. They fixed it for me, then did an additional extensive test drive to ensure there were no hidden issues I might not have noticed. They even walked me through how to fix several minor issues myself (squeaky pedals, alignment issues, etc).
Despite their expenditure of time, and the fact that I was more than prepared to pay them for my peace of mind alone, they did not charge me one cent for their help!
In addition they even took the time to print out a $0 receipt proving they stand by their work (even if its free)!
Give them a try, you will not be disappointed in their service or their integrity!

user u.

Source: YELP

20/12/2013

I took my car in the have the brakes checked because Midas said I needed new brakes. After a brake inspection Larry told me - my brakes were fine. Hello - honest! Love that. Larry looked over my car (per my request) and I was able to get my timing belt changed and new tires all done in two days. They were honest, fast, nice and flexible with my timing needs.
I highly recommend this shop.

Claire S.

Source: YELP

15/06/2014

The Extra Care shop did a great job with our Sienna and my Dad's Camry. Everything was fixed and no issues whatsoever after the repair. We also received a lottery scratch ticket after paying for the repairs; a nice way to throw the dice and earn back the money spent on repairs. All in all, a great shop.

Sasha K.

Source: YELP

14/11/2014

We have been taking our cars to Extra Care for all our maintenance and repair needs for over 17 years. They are simply the best in the business. You can absolutely count on their integrity and abilities. I wouldn't take my cars anywhere else!

Dale M.

Source: YELP

03/01/2014

Sounds crazy, but we have since gone back 2 times bc of nails in our tires. Each time the service was just as the first. The owner is a really nice person. So happy to support a local business.
--------------------
Had a very pleasant experience going to Extra Care, based off Yelp/Google reviews only. I had a nail in my tire and wanted it fixed quickly. I was in and out within 20 minutes. The owner even backed my car out of the garage for me so I wouldn't have to deal with oncoming traffic, which though was not necessary was very chivalrous and considerate! I'm 9 months pregnant and I'll take any additional courtesies that come my way! :) One less thing to worry about for me and a relief to find great service via the internet. Thank you!

Jordan K.

Source: YELP

25/11/2013

I went here a month or so ago, and have been wanting to write a review ever since, because I was so impressed. I'm sorry it's taken so long to give this place the 5 stars it deserves! Hands down the BEST SERVICE I've ever had from a car shop.
I have a hybrid and noticed a strange indicator light on my dashboard, and since this place is close to my work and had good Yelp reviews, I brought it to Extra Care Auto Repair to have it looked at.
+1 star - Larry gave me a ride back to my work so I wouldn't have to wait around, stuck there, while they looked over the car!
+1 star - Larry offered to pick me up again from work at the end of the day!! He saved me from having to call a taxi to get back.
+1 star - After confirming the light was on due to the hybrid battery, and guidelines said the battery needed to be replaced - Larry called the dealer where I'd had work done before (after consulting the repair log that I'd left with the car) to see if they could help me out with the warrantee. It turns out my car was just past the warrantee mileage for the battery and they wouldn't be able to do anything for me.
:( But awesome that he made that call for me, and saved me the time!
+1 star - He called another dealer that he works with frequently and convinced them to give me a deal on a replacement battery! And he offered to go pick it up for me! I didn't end up replacing it because the cost of replacing the battery was more than we wanted to put into the car at this time, especially as we are thinking of getting a larger vehicle to fit our growing family - but it was so great of him to go through so much trouble to try to help me out.
+1 I did end up having my oil changed, etc done while the car was there since it was due for the servicing, which was reasonably priced.
+1 for an all around great experience. Belated thanks, Larry!! Too bad Yelp doesn't have a 6 star option!

Cambrian Neighbor S.

Source: YELP

01/02/2012

Like many yelpers...I read through the reviews and decided to give Extra Care a try. With only two reviews, I was skeptical. Since both of reviews were highly positive; I gave it a try. My car was having major issues and I was in need of a mechanic ASAP. I took my car here because I was visiting relatives near the area and it was AAA approved.
I have to say that my experience with the owner was good and I am writing the review much later because the part broke on me and needed to be replaced again after exceeding the warranty mileage. The labor Extra Care did was quality, but the part wasn't. It was faulty and didn't last. Due to all my commuting, I reached the 12,000 mile mark much earlier than 12 months which were the stipulations of the warranty. I opted not to go back to Extra Care because I didn't want to go the 50+ mile one way trip again to resolve the broken part issue. Since the incident, the owner, LARRY, has been extremely persistent about making the situation right with me which I find HIGHLY RESPECTABLE and COMMENDABLE as a business owner. Although my car was over the 12,000 mile warranty mark, he did honor the warranty and restored my trust in auto mechanics doing QUALITY business.
The service was quality but the part wasn't. THANKFULLY, Larry is a quality business owner and believes in satisfying his customers. Had I been up for the challenge of driving back and forth as well as wait to get my car fixed, Larry would have most certainly made things right by replacing the broken part free of charge [his words]. Although I wasn't, Larry was. He has since refunded me the money for the faulty part and as I stated before, restored my trust in auto mechanics engaging in good business practice.
The moral of this yelp review: Extra Care DOES CARE about its customers. If you have a problem or incident that happens with their work, DO NOT hesitate to call Larry.

Dee Dee R.

Source: YELP

13/07/2011

I'm only not giving him 5 stars because the work I had was minor.
BUT...Larry is a straightshooter. He could have rung me up on a simple problem for close to $500, but instead he said, "Lets try the 8 dollar fix first, and if that doesn't solve it, then we'll explore other options."
That alone had me convinced.
One of the shops around the corner quoted me close to $150 for what Larry did for $45 in 3 minutes.
He can fix boats, cars, bikes, you name it, and as someone who has traveled the world and met all kinds of people, I know he's an honest guy. For me, that's what counts most when getting my car fixed.

David W.

Source: YELP

01/05/2014

I had excellent service at Extra Care - they did a wonderful job on my Honda CRV and even gave me a ride to and from work when I had it serviced (granted I work pretty close to there). Larry even took the time to do an additional test drive a week after the service to answer some questions I had.

Tom B.

Source: YELP

10/06/2011

I went to Extra Care because my dealer wanted $800 to replace my cracked motor mounts. Extra care quoted me $500 and after examining the vehicle stated that the mounts had stress cracks and did not require replacement at this point. Total cost: $58 including diagnosing my check engine light was related to an improper seal at the gas cap.

Mark P.

Source: YELP

01/07/2011

Larry called me to discuss the review that I gave and said he did not think it was fair for me to give them three stars when the delay was caused an issue with getting the part from Melody Toyota (the local dealership). In fairness to him, the repair was well done and we have had no problems in the six months since the repair was completed. At the time, it was frustrating to have the repair delayed like it was, and considering my ignorance of how Toyota repair part distribution works, I am inclined to give Extra Care the benefit of the doubt.

Marat M.

Source: YELP

26/02/2009

Excellent is the only word I can describe Extra Care Auto Repair. Very Friendly pips and excellent customer service. Mike and the guys take the time to talk to you about the problem and lets you know what exactly they are going to service. All I can say is its very hard to find auto repair places like this now days that you can trust. They are like my own family mechanic that you can rest assure and rely that they are not gonna stiff you and take you for a ride. I highly recommend this guys to family and friends and to people reading this review for Extra Care Auto Repair. I will be going back thats for sure. Thanx guys and keep up the good work.
R. - Black Expedition

Rdawg O.

Source: YELP

20/12/2010

EVERYONE, this is your 1 stop shop for good, reliable work! I take all of my vehicles here from my wife's corolla to my 95' twin turbo supra. Larry and his staff are the real deal. I have had NO problems with any of my vehicles since i began bringing them here for a few years now, & i rest assured because the parts (including labor) have been warrantied for an extended period of time. (Different parts & applications will vary, inquire within.) The bottom line is, HONEST & RELIABLE WORK doesn't cost you an arm and a leg at Extra Care-their prices are extremely reasonable! BEFORE you take your car ANYWHERE else, take your car to Extra Care for a secondary opinion...You'll be GLAD you did!

Sam R.

Source: YELP

30/05/2011

Extra Care Auto Repair has kept my car at its best. I appreciate their honesty and feel like I have paid very fair prices for tune ups. Larry is clear and will explain repairs in a way that makes sense so that one can make appropriate choices. Well, next is the timing belt for me and maybe water pump and I trust that I will get the best service again. Thanks!

Sylvia R.

Source: YELP

18/09/2010

One year on, same great service, courtesy and professionalism during another transaction. I have found a reliable and trustworthy professional in Larry and his tea at Extra Care.

Marco P.

Source: YELP

22/08/2009

As others have said, it can be very difficult to find a car mechanic that is reliable and trust-worthy; especially if you are not that confident in your own automotive knowledge. Originally I met Mike when I bought my 2001 Mustang from him. There were a couple of minor issues with the car which he was happy to fix for me for free after I bought it (to be honest there was no real obligation for him to do so).
I had just moved to the Bay Area, and was concerned about finding a good mechanic, so I decided to start using Mike for all my servicing needs. I did this even though it's actually a bit of a hassle for me getting my car there (I live in SF - but the guys are always happy to pick me up or drop me off at the BART). Eventually I decided to use them for servicing m wife's 2003 Subaru as well.
So for the past 3+ years Mike and Larry and the rest of the guys have continued to give me great service. They have never encouraged me to get things done that aren't really needed - and are happy to discuss options - pros/cons - and keep costs down for me where-ever it makes sense, and is not likely to either effect safety or create long-term problems.
Highly recommended.

Murray S.

Source: YELP

09/08/2009

Very knowledge, honest, and reasonably priced. Plus giving a lottery ticket to us to win back the money we spent was a nice touch.

James O.

Source: YELP

30/07/2013

they always get the job done

Alyssa Raiders Sb

Source: FBOOK

27/11/2013

Megan Coleman

Source: FBOOK

03/11/2013

Caryn Boundy-clark

Source: FBOOK

31/10/2013

Martha Armas

Source: FBOOK

08/08/2013

Alicia Copeland

Source: FBOOK

10/06/2016

Provided the great service, charged me half the price than Midas. Will go back again.

Govinda Giri

Source: GPLAC

23/08/2015

My car broke down with a broken thermostat and water pump (major overheating!) on 101-N near Candlestick Park, and I needed it towed to a nearby facility. It was late afternoon, about 5pm, on a Thursday. Most places were already done answering the phone, but this place really came through for me. Other places I called said, "It's getting late and we're closing. Park on the street and leave your keys in our mailbox...trust us...we'll call you when your car is fixed." When I called this place, Mike Rosen (owner) picked up and said "I'm here till midnight. Bring it in, I've got you covered." He delivered above-and-beyond friendliness, transparency, and service. Thanks, Mike. You run a good business.

Byron White

Source: GPLAC

03/02/2015

These are honest guys doing good work. We bring all of our family cars to this shop because of the quality care and honest prices. Would highly recommend them to others. The shop is also very convenient as it is close to the San Bruno Caltrain station and about a 10 minutes walk to the nearby BART station as well.

Sasha Kipervarg

Source: GPLAC

13/09/2013

Great place. Been coming here for years. They treat me like a friend, not just a customer. I trust Mike and Larry.

Lorraine Inaudi

Source: GPLAC

13/02/2013

Extra Care is expensive, but you can rely on them to fix only what's needed. You're told up front how much things should cost, so the expense won't be a surprise.

Sagar Mittal

Source: GPLAC

30/01/2009

Honesty is rare

Small owner run shop.very honest and prices are very competitive.above average warranty on most repairs.have had many of my vehicles repaired here,never had a problem.The link on this page is incorrect it is extracareauto.com

Robert R

Source: INPAG

18/06/2010

Honest

These guys are great. I came here after another auto repair shop told me I needed a new transmission. Brought the car here and they replaced a $150 part. The car has worked great ever since.

Richard C

Source: INPAG

16/06/2006

Editorial Review

Privately owned garage performs engine, brake, transmission and other repairs on foreign and domestic vehicles, with available towing.

Contributor

Source: CSEAR

26/02/2009

Excellent Auto Service

Excellent is the only word I can describe Extra Care Auto Repair. Very Friendly pips and excellent customer service. Mike and the guys take the time to talk to you about the problem and lets you know what exactly they are going to…

rykstr

Source: CSEAR

21/11/2012

As always, Larry was informative, helpful and even gave me a ride. See you next time.

ROSIED

Source: DFORC

04/12/2012

As always, the folks at Extra Care were thorough, professional and efficient. The work is done on time, detailed explanations provided and the car was ready to go early.

CINDYH

Source: DFORC

23/12/2012

It is always a relief working with those at Extra Care. Curtious and helpful, you can always trust they will do their best. It is wonderful to have an honest mechanic! How rare is that!

HEIDIL

Source: DFORC

24/01/2013

As usual, great service and work done in a timely manner.

STEVE*

Source: DFORC

05/10/2010

My experience was great, they were nice and I learned a lot about what the hell was wrong with my car.

MARIEG

Source: DFORC

12/10/2010

I appreciate the business at Extra Care Auto. They care about the car and your safety and not just about getting the job done and your money. They take the time to show you and explain what needs to be done and what can wait.

Anonymous

Source: DFORC

22/10/2010

They completed the work when promised without any hidden charges. I would recommend this place to a friend.

Anonymous

Source: DFORC

17/11/2010

I got a new car (new to me) a few months ago and would trust no one else with my car. Larry and the team never let me down.

ROSIED

Source: DFORC

13/12/2010

exceptional customer service

Anonymous

Source: DFORC

16/12/2010

I would recommend this shop to friends

STEVE*

Source: DFORC

06/01/2011

You always go the extra mile to fix my car problems. Nice doing business with you. Thank you!

MARIONT

Source: DFORC

03/02/2011

Thank you Larry and Crew!

SYLVIAR

Source: DFORC

02/04/2011

Always Reliable,Quick and Honest

NATHANS

Source: DFORC

10/04/2011

We were comng from te airport when our car broke down..Found this auto repair on google. It had a star rating and it definatel was. We were back on the road in 2 hours and the staff could not have been nicer. If I didn't live 200 miles…

Anonymous

Source: DFORC

20/04/2011

Larry is always really helpful and informative and I think your shop is above board. I'll definitely be back for return business. Steve

STEVE*

Source: DFORC

15/06/2011

I wouldn't go anywhere else for car repair unless I was broken down somewhere far away. This is one honest and professional business. ~Sylvia R.

SYLVIAR

Source: DFORC

17/06/2011

the worst repair shop ever get a new job cost me alot of money with dis honesty

JOHNB

Source: DFORC

29/06/2011

great job and fast return

DAVEP

Source: DFORC

05/07/2011

Just like always, Larry was ready to help without making me feel silly for not knowing how to do this myself. Great service. Great price. Love this place! See you soon for my 45K check up.

ROSIED

Source: DFORC

03/01/2012

As usual, Larry and Joe were very professional, thorough and let me know exactly what was going on with my car. I will continue to be a repeat customer!

STEVE*

Source: DFORC

25/01/2012

I always have a good experience. I'm always treated fairly and courteously.

CAROLEK

Source: DFORC

19/02/2012

Short version: Larry and team are thorough, professional, and succeed where others fail. Long version: I've been bringing my Honda Fit to Larry over the last year, starting with a previously misdiagnosed mystery grind that ended up being…

KATHARINES

Source: DFORC

21/02/2012

I would definitely recommend Extra Care Auto Repair to anyone looking for a dependable, honest repair shop. The service is great and their prices are reasonable. Five Stars from a repeat customer!

HAROK

Source: DFORC

09/04/2012

Larry and Joe as usual did a great job and are totally professional. I appreciate the great care that you guys take of my car. Steve Menicucci

STEVE*

Source: DFORC

22/04/2012

Extra care auto repair does good work. They replenished windshield cleaning fluid and did't charge for it. They're estimates are accurate. costumer waiting area could use a little tlc.

Anonymous

Source: DFORC

30/04/2012

We are really happy we found this place. Extra Care Auto Repair does a great job keeping our Dodge Caravan running smoothly and Larry is one of the best in the business.

HAROK

Source: DFORC

10/05/2012

NeedEd brakes & transmission work. They did an excellent job at a great price. I recommend this shop to my friends, family membrs and business associates all the time.

ERICB

Source: DFORC

11/05/2012

I've been using Extra Care for several years since our kids went to preschool with the owner. Have always found them to be honest and reasonably priced. It's easy to schedule an appointment by phone or email and the shop manager, Larry…

Anonymous

Source: DFORC

08/07/2011

Due to a late part and a dead battery, a recent service took longer than expected, but my rental car was reimbursed. Larry kept me informed of the progress and was very cheerful despite extenuating circumstances (a mechanic was out with…

JANEM

Source: DFORC

14/07/2011

Good job! Excellent work. Really appreciate it.

Steve Sandberg

Source: DFORC

24/07/2011

They identified the problem with my car, showed me what was wrong and fixed it. It's worth going to San Bruno for their excellent service.

Anonymous

Source: DFORC

19/08/2011

I've always been happy with your care of my car. Steve

STEVE*

Source: DFORC

13/10/2011

i am always happy with the service. highly recommend this place to friends and family. i thank my co worker for referring larry. a place to entrust your vehicle for maintenance and major repair for a reasonable price.

PAML

Source: DFORC

23/11/2011

I have been going to Larry at ECAR for a couple years now and each time they prove themselves to be a great value. I just bought a new car and wanted them to check it out from head to toe. They performed a 60 point checklist and then some.…

WILLIAMF

Source: DFORC

25/06/2012

I trust Larry and staff at Extra Care Auto Repair. It is out of my way as far as work and my home go but I will do whatever it takes so I can bring my car there for service. He only fixes what needs fixing and shows you the parts that…

SYLVIAR

Source: DFORC

30/07/2012

I needed to have the catalytic converter replaced in my 98 Accord. Extracare was able to do the work way under the estimate and in reasonable time. I've been doing business with them since 1996. They always do cost-effective repairs that…

SAMS

Source: DFORC

19/08/2012

You guys always treat me fairly and do a great job.

CAROLEK

Source: DFORC

12/11/2012

Larry is the best. He is the gold standard by which all auto shops should emulate.

MADISONS

Source: DFORC

17/11/2012

Larry and crew and my car's best friends. They can give you religion about mechanics where faith was lost. They are efficient, effective, and always helpful. I first showed up at the shop a year and a half ago unable to diagnose (3…

KATHARINES

Source: DFORC

We work with these brands

Audi
Chrysler
Hyundai
Infiniti
Jeep
MINI
Tesla
Toyota

We perform these services

Body Work

  • Collision repair
  • Paintless dent repair
  • Auto body painting

Customization and Performance Upgrades

  • Performance tuning
  • Aftermarket exhaust systems
  • Suspension upgrades

Fleet Services

  • Maintenance contracts for business fleets
  • Priority service and scheduling

General Automotive Repair

  • Routine services and repairs
  • Preventative maintenance
  • Warranty work

HVAC Services

  • Air conditioning repair and recharge
  • Heating system repair
  • Cabin air filter replacement

Hybrid and Electric Vehicle Services

  • Battery health checks
  • Electric motor service
  • Hybrid-specific components repair