19/04/2013

I've been taking my car here for service for about a year now. Up until today, I'd been extremely satisfied with the service Carlos and Chris provide. They do really great work.
Unfortunately, today I called from my work phone to schedule an almost $1000 repair. I was hung up on 4 consecutive times. When I finally got through, a "lady" answered with a short, annoyed "HELLO?" I asked her to confirm that I'd reached Newman Smog & Lube as Carlos and Chris always answer with a professional greeting. She ignored me and said "Who is this?" I told her that I was a customer who was now irritated at her lack of professionalism. She confirmed that she hung up on me several times because she thought I was a telemarketer. As a business owner myself, I asked to speak with the manager so I could tell them about my negative experience with this employee. She shocks me by telling me she's actually the owner! Well, this changed everything.
I gave 4 stars for the excellent work and service the technicians provide. Left out 1 star due to the owner's awful attitude and her terrible lack of customer service. Way to scare away your customers lady.

Fernando M.

Source: YELP

07/12/2013

I'd leave Zero stars for this place. Don't leave your property here, unless you don't mind it getting broken in to, or better yet, stolen off their lot.
We had a truck broken into once, and our keys "mysteriously" disappear another time. The best one was when our brand new travel trailer was stolen from behind the gate. They never called us, I noticed it missing three days after the break in.
While I was there with the police, the officer asked Carlos if they'd reported the break in, Carlos said "To be honest, we get broken into so often we dont even report it anymore." Something they neglected to share with their customers. And yes, the same RUDE owner mentioned below was sitting at her desk being rude and behaving like it was just another day.
I HIGHLY recommend you drive right by this place!!!

D D.

Source: YELP

22/05/2014

This shop was recommended to me about 4 months ago. I took my Ford diesel in for oil, coolant, and tranny service. Customer service was great. I am new to the diesel community and had a lot of questions of the mechanic. (cant remember his name right now). Very friendly and helpful. I wanted specific fluids to be added, they gave me a quote and ordered the stuff. When I went in to pick up my truck, they actually charged me less than the quote by about $30. The product was less than they expected and passes that on to me! They could have easily charged the full amount and I wouldn't have been the wiser. That is the kind of honesty I'm looking for.
Today I will be taking in my work truck for a service. Will definitely use this shop for now on.

Matt R.

Source: YELP

10/08/2015

Great customer service. I don't have to worry about unnecessary work being done or being overcharged. We take both of our vehicles there.

Jean P.

Source: YELP

01/07/2016

Mely Rosette

Source: FBOOK

05/04/2014

I last used Newman Smog and Lube in 2002. I have had a new car ever since and now it's time for a smog check. I will return, because my experience was very favorable last time. I will publish another review after my near, upcoming check.

Larry Fritz

Source: GPLAC

19/12/2013

I've been going to them since they were on the old shop and I have always had great experiences with them.

Jerry Eakin

Source: GPLAC

25/07/2016

Melinda Rosette

Source: GPLAC

20/12/2011

A Google User

Source: GPLAC

09/06/2015

Mario Reynoso

Source: GPLAC