17/07/2009

Very Disappointed

I chose La Mesa Auto Care because they were a member of the BBB and had been in La Mesa since 1986. What I found was that I was misled as to the cost for repairs and then charged more for a used part then I would have been charged to buy the new one. I was quoted an estimate of $600, called my husband for agreement on spending it, then when I told La Mesa Auto Care to go ahead and do the work the owner said he was mistaken about the cost of the parts and that it would be $800, but that he might be able to get the $300 fuel evap. canister for less used, if I wanted him to try. I said sure and then called around to see if I could help find a used part to save them time finding one. When I called back to let them know I found a part they said they had found one for $50, so not to worry, it was being delivered. When I went to pickup my car it cost me $700, which I expected to be less with the cost of 2 of the parts being lower. I was told that they had to drive to get the part (which I would have been willing to get myself) at $85 an hour for 3 hrs and then they charged me $140 for the part instead of the $50 they paid, some markup is reasonable but 3x the original price, so I paid $395 for the used part instead of $300 for a new one. Being a military member on a tight budget I am greatly disappointed and feel taken advantage of and will never trust La Mesa Auto Care with my automotive care needs. The only service I was satisfied with was the girls that were employed at the front counter. They were wonderful.

findrenae1

Source: YPAGE

31/01/2008

very good sevice

they took care of my car and made it run like a champ

vistapointe08

Source: YPAGE

29/12/2007

High quality service with a smile

I have been having my cars service there for over 6 years .They are high end service and top notch staff that you can trust. Marc S.

seabluff54

Source: YPAGE

13/12/2007

High end quality

The reps take care of your repairs and excellent followup by Matt

seabluff72

Source: YPAGE

12/12/2007

Auto repair

The owner and wife have an excellent repair and honest.Get the work done by the best

youngblood72

Source: YPAGE

01/04/2013

I took my car there for smog test ( approx $50 righ)?t, NO I was charged for an hour labor $75.00 as well as smog and $8.25 for certificate, plus they put oil in my car. I was never called about the oil to see if i wanted them to put it in, and I never asked for a diagnostic.($75.00) At TOTAL RIP OFF DO NOT TAKE YOUR CAR HERE!!!!@ my bill was $146.00 for a smog test....

carmen adams

Source: GPLAC

30/11/2011

Over charged, work not done right, would not honor warranty.

Bruce Elig

Source: GPLAC

11/12/2007

Excellent Service!

This company provides the highest level of automotive service. They explain what needs to be done and they do it. They notify you if there is any problem. We have been using them for years, and have never had a single problem. The work…

Ted W

Source: INPAG

02/04/2013

A TOTAL RIP OFF

THIS PLACE IS A TOTAL RIP OFF, I took my car there for a smog test $50 RIGHT? no my bill was $139.00 apparently my car needed a quart of oil, I was not called on anything, they charged me for $75.00 labor and my bill instead of $50.00 was…

carmen a

Source: INPAG