I really am none to pleased to write this review, but it is a must to protect future customers from going through my ordeal. The long and short of what happened to me: About 6 years ago I brought my truck in because of wiring problems to the low beams of my truck. I was told that there indeed was a wiring problem, and that the fix was to replace the light switch and that there was some wire part that would cost over 1000.00 and their solution to working on my truck (which cost 370.06) minus the wire part which I could not afford was not the end all,,.that it could be a matter of weeks before the problem came back, because I could not pay the 1000.00 or more for some wire part.
Of course, at the time, I was a substitute teacher, so of course I could not pay over 1000.00 to fix the problem. I paid their fees, and sure enough, after a few weeks the lights failed, and I was back to worrying about the lights, blinding people with my brights and not driving at all after dark. Their was a constant burning wire smell, and the underside of my steering wheel would be hot to the touch.
Fast forward 5 years. I got to the point where I was finally a full-time elementary school teacher, and could pay to fix my problem. I took it to a mechanic in Spokane, and they said they would spend a week looking at the truck, and then let me know what they found. I told them all that was said and done at Alltech. Still, it took a considerable amount of time, but sure enough, the switch was the problem. It was jammed into a terminal where the pins were pushed into a single hole, causing a short circuit. The switch was replaced this time, and they took the time (this is the key point I am making here) to find the part needed for the wiring. It cost 75.00...not the 1000.00 or more Alltech stated.
I would have not gone years worrying if I had not gone to a competent mechanic in the first place (one who cares about customers first before finances), and actually takes the time to solve the problem, which the mechanic in Spokane did. The sad thing is Alltech would have charged over 1000.00 and not batted an eyelash at the expense.
I brought the parts and both invoices down to show Alltech. I brought the switch part which I had saved. I explained what had happened, and that I was under the impression that either: A.) The switch was never replaced or B.) That they did not install it correctly. I am not an auto expert, I was a customer who needed a problem solved, and it was not solved satisfactorily. They did not do a thing to make the problem right. What they did do is defend their side of the story. They did talk to the owner (sort of) and did not bother to phone the mechanic who did make the proper fix.
Please, if you have an auto problem that is NOT something you know about, take it elsewhere. You will save money, have piece of mind that it is fixed properly. I am lucky to have a mechanic in the state I live in now who does things right, for the lowest cost and has many satisfied customers in return. I tell my students to trust but verify. Now I know why this is so crucial, when your money is at stake.
