14/04/2015

Great staff, friendly and knowledgeable. I took my 528i in for a brake job because the local dealer told me I needed it. Got a call from Brown saying that I didn't need it. They have my business now!

Jerry M.

Source: YELP

25/03/2015

This place is a joke. I moved here a little while ago after using the same mechanic for over a decade. My old mechanic knows my BMW in and out. When I called him to tell him what was going wrong he instantly knew what it was. It was a cheap fix with minimal parts and labor. I took it to this shop, the guy at the desk immediately told me it was something extremely expensive without even asking me for a lot of details. I told him to diagnose it and get back to me. When they called they had not even checked what I told them to check but instead insisted on it being something extremely expensive. They could not answer any specific questions about my car probably because they had barely looked at it. I ended up bringing my car 8 hours to my old mechanic and leaving it with a friend there. I WOULD RATHER DRIVE 8 HOURS THAN USE THESE PEOPLE. I think that says enough. They tried to charge me $2,000! My mechanic at home fixed it for $200!

Alex F.

Source: YELP

25/02/2014

I paid an initial payment of over 2,600.00 dollars to this repair shop to replace an engine in a BMW Z3. They gave me the specs of the motor that was supposed to be replacing the current one. I agreed to the Specs and they went on with the job. Apparently the engine malfunctioned on Friday the 14th of February and they did not call me to tell me so. I called late on Tuesday to see why my car was not ready yet and they told me they should have called me a few days before when it malfunctioned. At this time I told them not to order a new Engine and I wanted a refund because I cant go another few weeks without a car. So I bought I new one. I call them on Thursday and find out that they went ahead and ordered another engine although I told them not to do so. I do not know any specs for this Engine or did I agree to have this engine installed. Now they are refusing to try to send it back for a refund and give me any of my money back although I do not want this engine put in or any work done to my vehicle Most Shapdy Place Ever!!! STAY AWAY!!!

Eric L.

Source: YPAGE

29/03/2016

I have a 2011 Mercedes GLK350, I went to Browns and asked how much It would cost to replace my left low beam light and my parking light lamp if I provided the lights. I was told $52.00. I than called another repair shop and I was told it would cost $350.00 because it would be a 3 hour job. I went to Browns thinking they had miss quoted the price and was ready to remind them of the price they had quoted me. The price was $52.00 and it took less than an hour. Thank you so much for being honest and not ripping a clueless female that knows nothing about repairs. The other dealer all I can say is shame on you! Delphinia

Delphinia Ashley

Source: GPLAC

15/01/2016

All I can say is terrible. I dropped off my car prior to them closing due to vehicle not starting unless you ran a wire to the starter and they promised to have my car back to me before 2pm the following day. They kept their promise and returned my car with a new starter and ignition switch by 12 am with a payment of 800 somewhat dollars. I never asked nor they called to confirm the ignition switch replacement and that made me wonder. Called the dealer/did research and realized that if your vehicle has a bad starter you won't be able to jump it in order to your operate vehicle. My vehicle started when you jumped it so never needed a starter and basically was charged $800 dollars for a $100 ignition switch replacement.

terrance bates

Source: GPLAC

09/02/2016

They did a good job with a minor repair of my Volvo S60 T5. I was concerned the front end needed more repairs but they got the car in, fixed it quickly, and advised a new set of tires and alignment. I followed their advice and my car drives like new.

Kuda Muda

Source: GPLAC

10/09/2015

Summary: They have less expertise, charge more, and provide worse service than the BMW dealership. If you have a BMW, at least check with the dealership first. First off, my car would start and then immediately die. Had it towed in, and it miraculously started running again when it hit the shop. They couldn't find the problem (which is hard to do when the car isn't showing symptoms), so they charged me for the tow and I took my car back. Totally fine. Next, I asked for a tune-up. They quoted me $500 for a tune-up on a BMW. Seemed reasonable for the kind of car, so I agreed. They then called me mid-day with my car in their shop and said it would be $890. I agreed because I didn't want to have to drive out from work and take my car back with no work done. That said, when the price nearly doubles once they have the car, that strikes me as questionable. The parts are nowhere near even $500 and I could do the job myself in an hour. Needed a new battery, asked for a quote. Just to check, I compared with the BMW dealership, whom I'd been warned to avoid. The dealership charged me less than Brown Motor Works, pointed out several major problems with my car which Brown Motor Works had missed, and then proceeded to talk me through exactly how I could fix those problems myself to save money. The dealership charged less, knew more, and provided far better customer service than Brown Motor Works. The dealership also made a point of helping me to save money and help myself. Brown Motor Works did not. I never expected the dealership to be the good guys, but in my experience, they're unquestionably the better choice. Please note, Brown Motor Work's customer service wasn't bad or unfriendly. It was quite friendly. They just didn't go out of their way or make time for you like the dealership did.

Robert Mattingly

Source: GPLAC

29/08/2015

I'm from Greenville SC and while in Columbia I felt some unusual shaking from the engine of my 2007 BMW 328i. I found Brown Motor Works online as they were listed as BMW repair shop. My roadside assistance scheduled a tow truck to arrive at 3PM. I called Brown Motor and they said they will do their best to inspect my car the same day. They close at 5:30PM. We arrived at Brown Motor at 4PM. By 5PM my car was inspected. They could've fixed it the same night, but they needed to order a part which arrived first thing next morning. By 11AM on the next day my car was ready in perfect condition. I even used their complimentary shuttle service to be picked up from downtown Columbia. Great work Brown Motor Works!!! --Lyudmil Ivanov

Lyudmil Ivanov

Source: GPLAC

05/05/2016

Great Service

As always, Brown Motor Works provided prompt, thorough service to my vehicle. The always conduct a complete check of my vehicles and report any service needed in the future as well to keep my vehicle on the road for years to come.

JOE S.

Source: SUREC

06/05/2016

Great service

I am always greeted like an old friend. Leroy and Scott make sure they answer any and all questions I have. Great customer service!

LUANNE D.

Source: SUREC

11/05/2016

Good service

Everything on this visit was good. I had an appointment. My car was done by lunchtime. So everything went according to plan.

STEPHEN S.

Source: SUREC

19/05/2016

Always Excellent

Thank you for the professional and honest service! I will keep coming back.

FRANK D.

Source: SUREC

27/05/2016

Satisfied

I appreciate the respect and niceness. I always be satisfied with their service.

ALTHEA J.

Source: SUREC

04/06/2016

Friendly and competent

Excellent service

DRUCILLA G.

Source: SUREC

08/06/2016

Car Repairs

The assessment of the needed repairs of my BMW was professional and complete. I appreciated the car offered for use while the repairs on my car were completed. My car has improved operationally with the repairs and the 2 year guarantee…

LES P.

Source: SUREC

23/06/2016

BMW 128i

Scott took excellent care of my car. A dealership had stated I needed a part to correct a problem I was experiencing that was not the correct fix. Scott drove the car which few mechanics do now and determined the correct part! I will use…

STACEY G.

Source: SUREC

28/06/2016

Professional and friendly

This was my first visit and I found Scott and Leroy very professional and accommodating.

JOHN M.

Source: SUREC

29/06/2016

Excellent customer service!

Brown Motor Works is trustworthy and always provides excellent customer service.

CHRISTINE H.

Source: SUREC

30/06/2016

Super Volvo Service

Excellent work, on time, on cost. Best place for Volvo service!

NEIL C.

Source: SUREC

02/07/2016

All of the employers and mechanics

Excellent service

THRISHA S.

Source: SUREC

19/07/2016

Great service.

I am always treated graciously and all work is explained clearly and simply

JAY B.

Source: SUREC

21/07/2016

Service Update

Had a follow up appointment and customer service was great.

TREY B.

Source: SUREC

25/07/2016

They have always done a good job of repairing our old car.

Kept me informed of what the repair would cost and when it would be ready.

BOB U.

Source: SUREC

27/07/2016

Professionalism, work ethcs and customer contact.

Please keep my service records and contact me when needed. Stan

STAN M.

Source: SUREC

10/08/2016

Great Service

Brown's restored my cooling system after the radiator cracked. I followed their advice about the correct parts, and about ther items that should also get examined at the same time. I wasn't surprised that the service was excellent; I…

JIM F.

Source: SUREC

13/08/2016

Courteous service, competitive price, expert mechanics

Called this place while standing in the Volvo dealership who quoted over $100 more and could not offer me a ride back to the office 5 min down the road. The owner personally drove me to work, they checked all major systems and provided a…

JANETTE P.

Source: SUREC

02/07/2016

Always working to make my car the best it can be...

BMW is always working to make my car new again. With almost 200k miles these guys treat my Mercedes as if it were brand new. If a problems occurs they go the extra mile to take care of my car. No other place for my car to go for…

JEFF B.

Source: SUREC

12/07/2016

bart walrath nissan juke

straight forward and understandable diagnosis with excellent service gave me the highest confidence in the quality of work and Brown's overall integrity

BART W.

Source: SUREC

21/07/2016

Professional Services

I've taken my vehicle to Brown Motor Works on several occasions. I've always been impressed by their integrity. They interview you to ensure you get the service you need. No manipulation or over charging...guaranteed.

FRANK G.

Source: SUREC

22/07/2016

Prices and customer service

I was delighted to know I saved almost $200 in the repairs as compared to the dealership and it is service I can trust. Customer service was outstanding but I would recommend that their driver services come with something that represents…

LORRIE G.

Source: SUREC

06/08/2016

Regular service

Very professional , great service .

SAMUEL L.

Source: SUREC