19/07/2016

Excellent service! Customer centered - thank you to Jeff, Claudia, and the guy who delivered my car
washed and cleaned beyond perfection!
I have several choices much closer to my home - but can count on guaranteed work!

W F.

Source: YELP

07/03/2016

A few weeks ago I was rear-ended at a red light by a driver who suggested I take my car to a reputable auto collision repair shop and suggested Wondries Family Collision Center in Alhambra. I already had another place in mind, however, I decided to try this place out and brought my car in to get an estimate. First off, let me say.... they have a HUGE establishment! Their people at the front desk were very friendly and attentive. I also enjoyed the complimentary coffee and refreshments.
BILL SANCHEZ, the General Manager was one of the most knowledgeable, reliable and awesome professionals I've had the pleasure of dealing with! He handled my situation with personal attention and made sure everything was taken care of down to the selection of my rental car... (which I loved!). JEOVANI ARMENDARIZ was available and also very accommodating when it came to scheduling my appointment for repair and detailing. He is also very knowledgeable and friendly.
They did an awesome job repairing my car, it really does look fantastic! I am extremely particular about my car and I couldn't be more pleased! I highly recommend this place for your collision repair needs.

Sheryl S.

Source: YELP

21/11/2015

Just came to pick up the sisters car after she got rear-ended a couple weeks ago.
While you wait for your car, enjoy some complimentary drinks or coffee + free wifi in the front office.
Car looks great outside and inside (my sisters car was such a mess inside and they detailed it which she and I super appreciate). Service was also super nice and friendly especially Spencer. My sister said both times she came to drop off and pick up her car, he was very pleasant and professional.

Carol L.

Source: YELP

17/09/2015

I'm not the type of person who says negative things about a business, but I wasn't too happy at Wonderies Collision Center today. The reason for that being is my mother got a call that her car was finished and ready to go at about 3pm. Of course, my mom being a restless woman calls me right away saying her car was ready to be picked up, after being in the shop for almost a week due to a mild fender bender. Yes, I listened to my mom because she's older now, and I want to spend quality time with her, needs her moral support. She could have gotten a courtesy ride from the car rental place, but I guess she rather have me drive her instead.
Thinking that it wouldn't take more than thirty minutes to return the rental car a few blocks away from the collision center, I thought the car was ready to go! But instead, we waited for almost a couple hours before the car actually came out.
The front desk gal did her job by having me sign the paperwork right away, thinking it was good to go. But instead the car wasn't detailed. So that fifteen minutes wait become almost two hours.
To make a long story short, I wished the estimator had a better feel for time. He should have called and gave a more precise completion time to my mom, instead of saying it was done. Maybe he didn't check before calling?
Anyhow, the reason for me being upset was I didn't make it to one of my work meetings in North Hollywood. That reflects on my business practices to my clients. I'm just lucky that I already know the client from a previous work history.
So, please have more respect for other people's time Mr Wonderies! The supervisor for detailing was trying hard to suck up to it. He blames himself for being late, and was trying to explain to me the art of detailing a car, which I didn't care to listen. I'm sorry, I was already furious. I told him straight out that he doesn't need to explain any technicalities to me and that he shouldn't absorb the issue as it being his fault which I believe wasn't. I'm sure he was doing his job, but wasn't informed that the customer was waiting. The person who called should have known.
Anyhow, on the other hand, Wonderies does good work. And my mom feels comfortable with them. If she's happy, I'm happy regardless of the hiccups. I will still consider Wonderies as one of my options should I need it, God forbid though...
I think business wise, they got it all together. For me personally... I was disappointed since I had to alter my schedule. Just saying.
Three stars for being okay. I'm not quite a fan yet.

ED L.

Source: YELP

07/03/2016

Simply put, its one of the best body shops in town.
My wife turned her car in for repair following a rear-end collision a couple of weeks ago. The service was impeccable right from the start. The the people we were in contact with there were very friendly and assured us they would do whatever they could to get her back on the road in a timely fashion.
They provided photos of the damage and provided a specific breakdown of repairs that needed to be done, as well as the amount of time they would need to get her car repaired.
They even went above and beyond by helping get her a rental car to use while they performed repairs.
Their work was completed in a timely fashion and the finished product was as good as new, if not better.
In short, we could not be happier with the work at Wondries Family Collision Center.

James S.

Source: YELP

18/05/2016

I took my car here for repair about a year ago. It was such an awful experience that I'll never come here again. They replaced my rear bumper, but the paint was uneven on the right rear quarter panel, so I asked them to fix that before returning the car back to me. Once they "fixed" that, it still looked the same, but I let it go. However, they told me that they had messed up my front windshield tint as they had taped something to the inside of my windshield and when they pulled it off, it ripped off some of my tint. They told me to supply them with a receipt of what my windshield tint cost, and they would reimburse me for it. I warned them that it was expensive and I had a paid a lot of money for it, but was reassured that they'd reimburse me for it since it was their fault. I got my windshield tint replaced at the same original cost I had paid initially and returned to Wondries with my receipt for reimbursement. Their quality manager, Henry, had the nerve to complain about how expensive it was and he gave me a hard time about it. I also had a sticker parking permit on my front windshield that I had to pay $8 for in order to get a replacement sticker. I asked them to reimburse that cost as well since it was their fault that I had to buy a replacement sticker in the first place. Again, Henry gave me a hard time about this, but I stood my ground and insisted they pay for it because it was their fault. His bad attitude upset me so much that I spoke with their manager, who was much more understanding and tried to resolve this by offering me a free detail on my car. However, I never took them up on the offer because I don't want them to screw something else up on my car. I really don't know how Henry is the quality manager there because the quality of their work is really subpar. Take your car somewhere else for repairs.

A T.

Source: YELP

09/02/2016

Very friendly people and great service. I had to come here to get my car repaired, because this place is contracted with the insurance of the person who hit my car. They did a great job with the repair, and on top of that, they washed and waxed my car, and cleaned/vacuumed the inside. I was not expecting that, and I was pleasantly surprised. They also have coffee and beverages for you while you wait, which further sweetened the experience.

Jasmin H.

Source: YELP

27/01/2016

DON'T COME HERE EVER!!! Decided to give this place a chance, but worst decision of my life. I wouldn't even come here if they offered their services for free. This review is one star solely because the front desk lady was nice and quick with her paperwork, but other than that this place is ridiculous and deserves no stars. The person I cannot stand is LONNIE because he is unprofessional,impatient, unwilling to help, and unclear. I was given an estimate of five working days for the minor damage on my car to be fixed without an explanation as to why. I was told that I would be constantly updated via text messages, so that's what I paid attention to since I didn't get any phone call updates. Each day I would get some notifications and finally on the last day, it said my car would be ready by 5pm unless I was notified of a further delay. Around 5 I go get the car, but upon arrival they say that my car is not done being fixed, and at this time it is already 5:30, but there were no notifications for further delay. I was furious because once again LONNIE says that those texts messages are automated and just to ignore them and it won't be done for a couple more days.EXCUSE ME.You tell me that I will be updated by texts messages, then tell me to ignore them? Don't you think it's smarter to not send misleading texts then? We all have work, we all live busy lives, we don't have the luxury of coming in and out all the time. I would gladly do that if you guys provided any form of update because it had been well over a week and I didn't know what was going on. I asked for a breakdown of what was done and what needed to be done and what has been happening, and in turn he got frustrated with me and said I don't know it's not done, leave it at that. And fast-forward to when the car is done (today), he provided the worst service ever. Asked to be picked up from my home because if I take a car to pick up my car myself, how in the world will I ever drive two cars home??? Couple days ago, he said they provided this service, but when I asked about it again he got frustrated and said the shuttle will pick me up in ten minutes, but I couldn't get home in ten minutes. All I asked for was what? 15 minutes and he says why. My response: you just called me right now, I'm not home, if you go right now I can't make it back right away. He says if you drive then why don't you just drive there to get it yourself in a rude manner. Obviously I respond telling him one girl can't drive two cars at once. And he says oh.... Nothing else to say,but still he tells me the shuttle won't wait for me. Kudos to you Lonnie, what award are you going to get for this service? This review and a call to your manager shortly. If he is the manager, then I highly recommend all of you to stay away from here. This review isn't including review of the work done on my car, but I'm expecting it to be magical or something since they needed so much time to work on it. I will provide an update of this review upon getting my car back...hopefully if they don't lie to me again.

Shirley Z.

Source: YELP

03/10/2015

So helpful. Great job on my car! Hope I dont need a collision center again, but if I do Wondries is the place to go!

Juliann R.

Source: YELP

07/07/2015

Cassandra is wonderful. This is the third time my car has been in here in three years. Each time she has turned my horrible experience into as pleasant as it possibly can be. Thank you!

Lyn Q.

Source: YELP

15/07/2015

Just picked up my 2007 sierra,very happy with the quality of work.Also the customer service was excelent casandra was very nice and i actually got my truck back ahead of schedule

Tacho A.

Source: YELP

06/11/2015

They finished repairing my bumper in 4 days as expected. But I was most impressed with the detailing of my car. I wasn't expecting a complete makeover! They not only waxed and polished my tires and rim, they also removed all the old tree sap stains from my car. They cleaned the inside, vacuumed, and even collected all my pens nicely and organized them into the cup holder. The new bumper looks great too of course. My car now looks as good as it did 6 years ago. I would highly recommend the shop for business!

Kc C.

Source: YELP

12/06/2012

I was referred to Wondries for body work on my Lexus RX330, with the estimated turn around being 20 days, plus insurance was paying. What's not to lose?
I dropped my car off on 5.8.12 with an estimated completion date of 5.29.12, not bad considering I had rental coverage for 30 days. Unfortunately on 6.1.12, I received a call extending the completion date to the following week due to a discovery of an ABS malfunction. No big deal, since I had a rental for 5 more days and insurance would cover the cost of the part replacement.
Unfortunately, Wondries was still not finished with my car once my 30 days of rental coverage was up and showed absolutely zero concern or resolution for my car-less dilemma.
I received the final call for pickup on 6.8.12, after my car had been in Wondries posession for 36 days, 13 days longer than the original timeline stated of May 29th. At the earliest I could- 6.11.12 I was able to hitch a ride to East LA, from Culver City to pick up my beloved form of transportation.
Upon my arrival, everything appeared to be okay. Once I stopped in Alhambra to get gas before driving back across town, did I realize this was not the case. I first attempted to open the rear hatch with my key fob, and after getting no response I tried the "power button" on the inside... Only to discover this feature was no longer working. Once I manually opened the rear hatch, I was shocked/floored/confused to see my car was missing three parts: the Lexus back floor mat, the security screen, and my wheel lock.
Calling Wondries immediately, I inquried as to where my belongings had gone- and received a less than satisfactory response from Marten. After turning back around to Wondries, the parts magically appeared without an explanation as to why my rear hatch was no longer working. It was only after my husband called in, that they offered to "put me in a rental for a few days to figure out what's wrong with the rear door".
I'm sure you can understand my frustration at this point, after 36 days without my vehicle. I declined their offer for a rental at this time, as I was already late to work. The frustration didn't end here... once home from work I attempted to fix the automatic open/close of the hatch on my own after reading in my manual how to reset the door. This reset involved opening my glovebox and when I opened up the glovebox, it fell to the floor off the hinges.
Now, my rear door doesn't automatically open and my glovebox is busted off the hinges with a missing screw... All a result of a quarter panel refurbish and bumper replacement.
If I could rate the communication and professionalism exhibited by Wondries Collision Center on a scale of 1 to 10 (1 being absolutely terrible) I would give them a 1. The body work looks good, but after everything else that has happened, I have very little faith in the integrity of their work. I wouldn't be surprised if it falls off one year and one day after the warranty of their work expires.
If I could do it all over again, I wouldn't have chosen Wondries Collision Center and neither should you.

Meredith H.

Source: YELP

05/03/2015

Went there for my second fender bender on the recommendation of the dealer.. Cannot Say enough good things about this place! from the front desk to the manager everything was wonderful! Car looks better than before the accident!! Coupons for rental car was such a help! Thank you all at Wondries!!

Ginger T.

Source: YELP

21/03/2012

The damage was not too bad, rear bumper and muffler damage from being rear ended on the freeway.
Wondries was recommended by Mercury Insurance. I was a bit hesitant at first because I knew Wondries has a Ford dealership nearby and I was not sure if they could work on my Mitsubishi. I checked their website and it said they worked on all makes.
Spencer and the rest of the staff were very professional. He gave me a thorough explanation of the damage and estimated it would take 1.5 weeks for car to be finished. This would include a new bumper, under-carriage and muffler. It ended up taking 7 working days. They also have a complimentary cappuccino machine and shuttle rides to and from Enterprise Rent a Car.
A picture is worth a thousand words.. and needless to say, I was satisfied with the work.

CH D.

Source: YELP

29/03/2013

All I can say is to STAY AWAY as far as possible from this place?
I recently had a car accident where I was rear ended by a drunk driver right on Main street in Alhambra. Since its Toyota I decided to take to Toyota dealership body shot which turn out to be Wonderies. From the moment I walked in I just felt something was off and weird about this place?..call it intuition but I should have listened to it, its just how the staff at this office behave that gave me that feeling, that something was just not right about it?.
Since the person who hit me was at fault and his Insurance Farmers was paying for the car, I just wanted to get it fixed right, it was just a some bumper damage and muffler and rear panel, not a huge damage. I left the car here for 3 days and the adjuster had not even shown up. When she did finally show up, she wrote this outrageous quote with this guy who works there Kook, who both cooked up some bogus price and wanted to declare my car as a loss and sell it as salvage?. I was pretty upset with this, all I wanted was to fix my car and that's it. This guy Kook told me my car was repairable when I first met with him and its not huge damage, the same guy then tells me 3 days later wrote a $5400 quote with the adjuster and wanted to write my car off as a total loss.
I called the manager of the insurance company and managed to get him to get another chance to take it to another shop, which I did, this was long standing body shop by LAX area, Sal's auto body shop. When these guys saw the car and the quote, they both agreed that the Wonderies had written something way too much. Stuff like a new muffler for $350 where it was repaired for less than $50 at a muffler shop. I managed to get the car repaired under $3000 in one week. Had I not had the option to take my car to another shop, I am pretty sure the insurance company and Wonderies would have both made a deal and profited from declaring my car as total loss.
This is a new scam that is growing all around by these insurance companies who make deals with body shops of their choice, I guess to get your car and sell it at an auction and give you some low price for it. I learned a big lesson by dealing with Wonderies, and just look and read the reviews here, and you can see how many more negative reviews are more than positive. STAY AWAY.

Tony N.

Source: YELP

22/09/2014

I went to Seidner's first, they gave me a quote of $700 for putting my bumper back on, that came off when backing out of a driveway. Then, I went to Wondries Family Collision Center, and Spencer gave a quote for $180!! Spencer and the whole gang at Wondries are very impressive, professional, courteous and prompt.

Michael B.

Source: YELP

14/12/2012

They are very professional and polite. Bernie welcomed me, inspected my car, gave me an estimate and answered all my questions.
It took them two weeks to replace my Toyota's left passanger door. During those two weeks, they kept me posted and notified me of any changes.
The waiting area is clean and there is a TV that you can watch while you wait. They also have coffee available.
Overall, I had a positive experience. Just wish they had Wi-Fi for their customers to access while they wait.

Sonia C.

Source: YELP

24/07/2013

I highly recommend this body shop. The technician there JCC, Cesar was a true professional, my car looked brand new, like it had never been in an accident after he was done with it. I am extremely happy with his work. I am sure the other techs are good also, but if you want a sure bet, ask for JCC to work on your car.

Alex G.

Source: YELP

25/05/2014

I will never ever go back to, or refer any of my friends or family to Wondries. Unfortunately I was involved in an accident and most unfortunately I decided to take my car to Wondries. What on earth was I thinking? The insurance company had me to rent a car for 30 days, on a reimbursement plan. Wondries told me that the insurance company was planning to total my car. I said, "Hell, no"! I paid for my car in full and I wanted it back and in the condition it was in before I brought it there. The insurance company told them to fix my car, but in the process, Wondries took too long to repair my car. When I got my car back, it 7 days past the reimbursement plan, which cost me $500. 00 out of my pocket to cover the difference on the rental bill. I had taken them to court to try to get the money I'm out of from them. The judge ruled in their favor. I was told by the judge to go after the driver of the car that hit me. I still feel that I shouldn't have had to pay for these idiots stupidity, it's all good though. God doesn't like ugly, and God WILL get them for this. I pray that Wondries go out of business soon, and hopefully with this review from me, may this be the start of its demise.

Robin T.

Source: YELP

10/01/2013

Car was taken to Wondries December 8 2012, It is January 10th andstill not done. The very nice man keeps calling me with reasons and excuses why they need more time. I sell insurance and I see auto claims all the time, but I rarely see a repair shop take this long to finish a job. The most recent excuse is they got the wrong parts from the distributor, again. If I did my job like this my clients would take their business elsewhere. Guess I wont be recomending Wondries to any of my customers.
UPDATE: just discovered that the rear passenger door cannot be opened from the inside. That is the side they supposedly repaired. And it is NOT The child proof lock!! Now I have to go back to this shop for the fix. I am thoroughly disappointed.

Patti T.

Source: YELP

09/06/2013

I took my car for repairs it was a very good experience because they know what they were doing they finished my car sooner what I expect.when I came to picked up my car it looked nice and clean thank you wondries

Pedro D.

Source: YELP

28/02/2013

The tricky of the business is all about the look. Like other 5 star reviews said, when I got my car back, it looked great and I probably would have left a 5 star rating 6 years ago.
Recently I have another visit to the shop, once again due to this center is closest to me among the insurance preferred repair centers. My car was hit and the front bumper has multiple small or noticeable cracks. My estimator showed great cost consciousness during the quick estimation process and I was given a documentation without explanation. Later I found that they would only repair the bumper but not replace them. I mentioned the cracks to the estimator, but the reply is that the estimation is done and sent to the insurance; however, if I conduct the repair at their place and during the repairing process, they found replacement is necessary, they would charge the insurance more.
This prompted me to review a major repair they did for me 6 years ago. And to my great dismay, now I know they never did anything mechanical for my car back then. Long story short, the estimator acknowledged that there is a chance that they may have overlooked some small mechanical problem which results a chronic problem, but now no one can prove it. So don't be deceived by the look, they cut corners.

Leon Z.

Source: YELP

28/03/2013

This place is GREAT!!! I brought in my 2008 Honda Civic Coup after being hit by a Metro bus. Yeah, bad news on my part but Wondries Family Collision Center really made my what would be headache and frustration disappear with their fast and efficient as well as welcoming and friendly service and environment. I worked with Spencer Kuo and he took excellent care me and my car. They offered me a ride to enterprise which is right around the corner but far enough to want to drive. I was amazed at how fast they got my car out, way before the date I was told, so that made me feel great. Thanks guys I very much appreciated working with you. I would recommend them to whoever is in search of a collision center, and sorry you have to deal with this but they make it easier.

Erica L.

Source: YELP

25/04/2014

Honest? Yes! Fair? Yes! Comfortable,welcoming and worthy of your business? Definitely yes! All of this and more is what I found this week at Wondries-the only good part of a rear-end collision. From the expert analysis by Lonnie to the clean waiting facility with bathroom, beverage area and tv, this was a welcome change from the dirty, airless waiting facilities of the past. And the customer service exhibited by Wondries staff made this experience the best it could be, even down to washing and cleaning our car so it looked new! I would trust them with the repair of any car-they are the best!

Julie B.

Source: YELP

15/02/2010

Curses on you, Wondries Collision! Granted, it's been years since I took my car here, but the hate is still fresh, and my poor car and I are still suffering the aftermath.
Immediately after Wondries:
When I finally got my car back (after a front+rear accident), it was missing all the decals on the back, the pretty "H", the p-r-e-l-u-d-e letters, the sweet little V-TEC sticker. I didn't even notice, I was so happy to finally have my car back. I did notice the next day, called, and Wondries took care of it, eventually, after they ordered all those little aesthetic pieces.
*hmm* If they forgot those silly little details, what could they be forgetting under the hood? *oh well*
My bumper was a bit crooked, but I thought my accident was so bad that it would never be perfect, so I accepted this as fact.
A while after Wondries:
I was rear-ended, minor (I'm not that bad of a driver, really). Anywho, after getting many recommendations, I took my car to Fix-Auto in Ontario (great place, by the way). Here's a bit of my conversation with them...
Fix-Auto: "Uh, where did you take your car after your last accident?"
Me: "This place in Alhambra, Wondries, recommended by insurance."
Fix-Auto: "Because, they really did a shitty job. We couldn't put your new bumper on straight because the side panels are so crooked."
Me: sadface
Fix-Auto: "Oh, and the paint was two different colors (fancy computer color matcher knows all)... so we used a shade in the middle, so your car might look like it actually matches."
Many years after Wondries:
My paint is fading. In one spot. The spot that was painted by Wondries.
My new trusty mechanic asks when I was in an accident, and where the heck I took my car, because a whole lot of my engine has the cheapest possible aftermarket parts.
Now I get the joy of replacing them one by one as my car slowly spits them out. It started with my radiator.
Please drive safely. I will too, I promise.

Tammy Y.

Source: YELP

16/07/2013

Oh boy, this place is really like a jack in the box,it has some good hard working employees the ones actually doing the work, but the general manager here is a total a..hole,the girls at front desk are doing the best they can but because they are overburdened,overworked and underpaid they have little patience.I witnessed 2 separate customers argue with the main boss(grey hair and beard)that looks like he should be outside the freeway exit begging for some change.He was very rude with them even though there were 5 other customers in the waiting room that were unwilling participants in this situation,I feel that these people kiss your behind until they get paid and then give you a swift kick in the rear and tell you to get lost.Let me tell you all at this place:I will never,ever have anything fixed at your body shop and will make every effort to publicize your bad business practices to keep other people as far away from there as possible.

Sultaraco B.

Source: YELP

24/07/2009

Okay, I've been downplaying the severity of my car accident almost a month ago. I park in an open space parking lot, with many other cars. Well, on the morning of June 29th, 4am, I get a knock on the door from one of the neighbors. "A tree fell over your car!"
Only in the ghetto.
I walk over to where a small crowd of neighbors have gathered, and sure enough there's part of a large eucalyptus tree splayed over 3 cars, including mine.
The first car was pretty much cut in half. Mine had roof damage, paint was scratched to hell, broken windshield, broken right rear-view mirror. The third car had only minor scratches.
It was a 15 foot branch of a 60 foot eucalyptus tree that actually caused the damage. Good thing it happened at 4 in the morning, if it had happened in the day time, forget about it, people would have been killed.
Anyways, enter my insurance company. I get sent to Wondries Family Collision Center in Alhambra. It's cool, because they're owned by Wondries of Alhambra, where I bought my car. Nice!
I get my car towed down there, and I meet with adjuster Bernie; and he does all the work. He took pictures, did the paperwork,etc...
So the next day, I get a call from Bernie saying the estimated day of completion will be July 24. Damn, almost a month without car, I'm thinking. I say okay, whatever needs to be done, take your time.
I just got back home from picking up my car, and it is FLAWLESS! Man, it feels like I went back in time and bought this car again. You would never have guessed that less than a month ago, it was under a fucking tree.
I highly recommend these cats for all of your bodywork needs.

Gerard I.

Source: YELP

28/01/2012

This is a very good body shop. Their work is always done right the first time. Their prices are reasonable; they do not cheat, and they do not cut corners. I dealt with them for years as a claims adjuster, and seeing their customer service, I tried them out when my own car was damaged. They are very satisfactory. They also have a good shuttle service. I do not know if other body shops in town are better, but they are good enough for me, and I have never had a problem with them.
They are a preferred shop for Mercury as well as some other insurance companies, and parking is easy.
This was a breath of fresh air for me as the previous preferred provider organization for Mercury was a place called Drasco. Drasco was hideous and now out of business.
These comments of mine do not apply to the Wondries dealership up the street and their service department.

Christopher C.

Source: YELP

15/07/2009

'COCO' was a COMPLETE douchebag throughout the whole process. My mom and I had to take the car into this shithole through Farmers(which is a POS as well btw, ALLSTATE FTW). He deceives and is rude. He is not customer friendly.
My car is still in the shop.

Priscilla T.

Source: YELP

01/07/2013

Came here over a year ago to get my driver's side door and panel repaired and painted after my neighbor had backed into my car. Earlier this year, I noticed that the paint covering bottom of my panel (under the door) was fading. I contacted Spencer and he told me to bring my car back when I had the time.
A few months passed, and I finally brought my car in this passed June. Spencer was quick to have my vehicle inspected, and very courteous while doing so. About 20 min into waiting, Pedro Duenas met with me and informed me that they needed to repaint the bottom panel and that i could take my car back whenever I wanted. He also offered me rides to and from work if I needed it. He was also very polite. A week later, I took my car back and had it repainted within a day! Everything about the work done looked great and I am very happy with the results and the kindness of Spencer, Pedro, and the rest of the staff at Wondries Family Collision Center;)

Daniel J. M.

Source: YELP

24/03/2010

I came here originally b/c it was a preferred shop for mercury insurance. I checkedo ut a few before but they all sucked, so I came to Wondries.
My car was broken into. They threw a rock at the driver's side window, missed and hit the door, and then tried again and got the window, as well as some interior damage.
A sales dude (last name Quo, can't remember first name) helped me and he was really helpful, and took my car asap. My car part too a while to arrive as they came from germany. The damaged was ~$5,300 and Mr. Quo actually caught a few things on my car that I didn't even notice.
It took me 3.5 weeks to get my car back. This didn't bother me as I have a spare, but if I hadn't of had one, I guess the time would have been pretty bad, but again, parts came from a different country.
And the most important thing to mention which is probably what everyone wants to know....yes...I got my car back looking like it did before the damage. It looks perfectly new.
I would recommnend them. Sometimes Mr. Quo didn't call me to keep me posted, but everytime I called him for an update, he actually had an update, and nothing was ever stalemate in the process.

Peter T.

Source: YELP

25/02/2013

They do a very good job but they tried to rip me off! I dropped off my car to replace a bumper. They told me the part came in but it was delivered damaged. They asked if I wanted to pay extra to rush delivery for a new part since I already dropped off my car. I was shocked that they would try to charge me extra instead of getting it from their parts vendor. The part was already prepaid by my insurance so they tried to get extra from me instead. I told them no of course, and that they should buy from another supplier! While they were replacing the bumper - they called my insurance for more money for a bracket that they didn't think needed to be replaced - who knows if it was legit! They basically tried to 'nickle and dime' me on this job, so for those of you paying out of pocket - beware!

Kitty L.

Source: YELP

16/10/2010

I'm only giving this place a star because Lonnie was very helpful and did a great job updating me. I just got my car back yesterday and saw that there was 2 holes on the passenger seat and one in the driver side seat and told them about it, and they said to bring it back and they'll fix it which I was told would take a whole day so I was ok with that. I told them that I wanted to look at the car and they parked it head first into the parking space against a bush (it's front end damage by the way). Now, I don't know if this was intentional or not but I wasn't given the key till I signed all the paperwork. Today I took a look at it again and noticed that the headlight and the bumper is too close which caused the paint to chip. Also the sanding job they did with the bumper and front right fender was poorly done, it looks like they didn't bother to sand it smooth or wet sand it. The fender didn't bother me because it's in between the door and the fender which is not visible, but the bumper to the headlight is very much visible and is a problem. From my experience with my old cars paint chipping, I know that a little chip off the paint will end up spreading like a disease! So tomorrow I'm going to take it in and see what they can do and offer me. I'll keep you guys informed on my trip there tomorrow to see if my review will change

Hank S.

Source: YELP

03/06/2008

I took it in for repairs due to a minor accident and they worked with the insurance company and took care of everything. All ran smoothly and I was very satisfied with the service and end result. They even washed my car inside and out, and believe me,... that was not an easy task. It was filthy.

Cindy W.

Source: YELP

13/06/2008

I cannot speak for other but I personally had couple of bad experiences with this establsihment. I brought in my luxury car for a minor incident on the freeway. When I picked up my car, there was a scrach on my door, one of my rain carpet mats were missing, and they had not replaced my front windshield as stated on my invoice. Why would they call me to pick up my car if it's NOT READY? This was eventually resolved. After driving my fixed car for a day or two, i noticed that they did not align my headlights correctly. My Xenon light beams were flicking directly into drivers eyes. It was unintensionally high beaming and blinding everyone driving around me. So ofcourse, I had to go back and have them fix the problem. 5 months later, the brand new Xenon light burnt out(the side the replacement head lights were on. They told me to come down and have them check it out....so I did. After waiting for an hour, they were gracious enough in replacing them as a warranty at no cost. I was thinking to myself, this place may not be as bad as I thought. After arriving home with my car, my rep called and told me that it will cost me $210 for the bulb. What a rip off! So I had to go back to their shop to have my burnt out bulb placed back into my car(I had to wait another freaking hour and not to mention my precious time and gas money!. I had the exact same bulb replaced at another facility for $90. I did not appreciate the service at this facility and I hope my story is an isolated one.

Davis G.

Source: YELP

07/10/2015

They did a wonderful job on my 2013 camry xle, very professional and the fee was resonable, i recommend them wholehartedly.

Rod Moses

Source: GPLAC

25/06/2016

They are really good here they work with you and update you

john villegas

Source: GPLAC

30/05/2014

Never go to this place. you are dummy if you do. This company is working for insurance, not care about you or your car. Bad admin, bad job, bad caring. Told me verbally everything OK. But........, forget AAA logo in the front, I report them and AAA dont care and I canceled AAA membership after 23 years.

Farzin M.Zadeh

Source: GPLAC

12/06/2014

Very expensive and very poor job. The paint on my car is horrible. The color doesn't even match!

Cheng Qian

Source: GPLAC

28/02/2014

WONDERFUL

SPENCER WAS VERTY HELPFUL AND ATTENTIVE THROUGHOUT THE REPAIR PROCESS! HE CALLED ME REGULARLY AND DELIVERED GREAT SERVICE DURING A STRESSFUL TIME. THANK YOU!

CALVIN S

Source: CLOBB

04/03/2014

VERY PROFESSIONAL

SPENCER WAS REALLY HELPFUL TO KEEP ME UPDATED AND HE REALLY KEEPS ME INFORM WITH ANY ISSUE OR CHANGES WITH THE CAR.

DANIEL R

Source: CLOBB

05/03/2014

EXCELLENT

THIS BEING MY SECOND TIME BRINGING A VEHICLE FOR REPAIR , THE EXCELLENT SERVICE HAS BEEN CONSISTENT THANK YOU

GREGORY J

Source: CLOBB

12/03/2014

IT WAS REALLY GREAT!!

I REALLY ENJOYED WORKING WITH MARTIN, HE HELPED ME AND ANSWERED ALL MY QUESTIONS. HE WAS GREAT! I HIGHLY RECOMMEND HIM!

JAZMIN Q

Source: CLOBB

18/03/2014

GREAT PEOPLE

GREAT SERVICE . WOULD HAVE FRIENDS TO GET JOB DONE WHEN THEY NEED IT. THANK YOU MUCH SIUCHU WONG

SIU CHU W

Source: CLOBB

18/03/2014

A TOUGH PROBLEM-VERY WELL SOLVED.

MY THUNDERBIRD WAS 22YRS OLD AT THE OF THE CRASH. IT TOOK A LONG TIME TO FIND ALL THE PARTS, BUT MARTIN PERSERVERED, FOUND THEM ALL AND THE CAR IS BEAUTIFUL AGAIN

DAVID H

Source: CLOBB

22/03/2014

?

my car was given to me 4 days after it was promised..i was without a car for those 4 days as a result. i had no one walk around the car with me and explain exactly what was done.. still parts missing that i have to go back for..the inside…

robert d

Source: CLOBB

22/08/2013

Very professional with quick service

I was referred to Wondries Family Collision Center by my insurance company, and I would definitely recommend their services. The women at the front desk were very nice, professional, and quick to help. I also appreciated the…

Lois B

Source: CLOBB

04/10/2013

great service

repaired my vehicle sooner than expected,great job

james h

Source: CLOBB

09/10/2013

no stress

no stress nice and easy friendly

laramie m

Source: CLOBB

24/03/2014

VERY TIMELY AND EFFICENT

WORK WAS PERFECT AND THEY WENT ABOVE AND BEYOND MY EXPECTATIONS BUFFING OUT A SCRATCH JUST AS A COURTESY. I WILL RECOMMEND WONDRIES TO ALL FRIENDS AND FAMILY.

BRITTANY S

Source: CLOBB

18/10/2013

Excellent service.

Exceptional, professional, understanding and patient! Extremely satisfied

Janet G

Source: CLOBB

18/10/2013

Very Satisfied

i would recommend Spencer and Wondries to all my family and friends

Nabil D

Source: CLOBB

18/10/2013

very professional,

Excellent service, I would continue to use this facility and recommend to others,

Robert G

Source: CLOBB

22/10/2013

nice and easy

Professional service, kept me in informed me of my vehicle status. great customer service and will recommend.

Jimmy L

Source: CLOBB

24/10/2013

OUTSTANDING SERVICE!!

VERY CONVENIENT & PROFESSIONAL! EVERYTHING WAS HANDLED BY THE SHOP FROM DROP OF TO PICK UP, WOULD RECCOMEND TO ANYONE NEEDING CAR REPAIRS! EXCELLENT!

LINDSEY H

Source: CLOBB

24/10/2013

Very good.

Very good, kept me updated. Very pleased. Will definitely refer. Very happy with the work

VICKY G

Source: CLOBB

24/10/2013

ALWAYS FIRST RATE, PROMT, EFFICIENT SERVICE

THEY PROVIDED EXCELLENT SERVICE, CUSTOMER CARE, AND FOLLOW UP. I WILL USE NO OTHER BUSINESS FOR BODY WORK THAN WONDRIES. OUTSTANDING!!!

LOUIS N

Source: CLOBB

24/10/2013

EXCELLENT

EXCELLENT SERVICE!!! KEPT ME UP TO DATE ACCURATELY AND WORK DONE ON TIME

NELDA D

Source: CLOBB

30/10/2013

GOOD

VEHICLE LOOKS LIKE NEW. BERNIE WAS A GOOD HONEST MAN. TRUST IS EVERYTHING.

ANTHONY

Source: CLOBB

11/09/2013

It was an excellent experience.

Great work and awesome experience!

Galarza I

Source: CLOBB

24/01/2014

THE BEST I HAD SO FAR! LOVED IT!

I LOVED THE SERVICE AND ATTENTION TAKEN TOWARDS ME AND MY VEHICLE. WOULD DEFINITELY COME BACK AND RECOMMEND TO EVERYONE.

MONICA M

Source: CLOBB

24/01/2014

EXCELLENT

GREAT TO WORK WITH MARTIN KEPT ME INFORMED TROUGH OUT THE REPAIRS.

GILBERT O

Source: CLOBB

24/01/2014

GREAT

MARTIN PEREZ WAS AWESOME!!! REPAIRS WERE BEYOND MY EXPECTATION. THANK YOU!

ED L

Source: CLOBB

29/01/2014

GREAT

EVERYTHING WAS TERRIFIC. THANK YOU. CAR WAS DONE EARLY AND THEY KEPT ME INFOREMED. DEFINITELY RECOMMEND.

ADRIAN D

Source: CLOBB

29/01/2014

EXCELENT

THE SERVICE WAS EXCELENT ALL THE WAY FROM THE LOBBY TO MANAGEMENT.

JOSE D

Source: CLOBB

29/01/2014

GREAT

HAD MY CAR A WEEK EARLIER THAN EXPECTED. VERY HAPPY WITH THE SERVICE.

CRYSTAL Z

Source: CLOBB

30/01/2014

EXCELLENT

CASSANDRA & MARTIN WERE TERRIFIC. EXCELLENT SERVICE I HOPE THEY GET A GOOD PAY INCREASE

THOMAS F

Source: CLOBB

31/01/2014

MARTIN WAS VERY GOOD AT EXPLANING TO ME ALL THE DETAILS

THE JOB WAS EXCELLENT, AND VERY FAST. CUSTOMER SERVICE IS SUPER. YOU GUYS ROCK!!!

KAREN R

Source: CLOBB

04/02/2014

SPENCER WAS EXCELLENT

PROMISED ABD FOLLOWED THROUGH ON IT. THE SERVICE WAS GREAT. I WILL RECOMMEND THEM WITHOUT ANY RELUCTANCE.

PHILIP S

Source: CLOBB

04/02/2014

GREAT

THE SERVICE " AS ALWAYS" WAS EXCELLENT. VERY COURTEOUS, AND PROFESSIONAL. I WILL HIGHLY RECOMMEND TO ALL MY FRIENDS & FAMILY

ELIZABETH R

Source: CLOBB

04/02/2014

PERFECT

PAINLESS, SOMOTH SERVICE, WILL DEFINITELY RECOMMEND IF ANYONE NEEDS THE SERVICES!

ANNA L

Source: CLOBB

04/02/2014

GREAT- TOOK CARE OF EVERYTHING

WOULD RECOMMEND TO FAMILY AND FRIENDS. GREAT JOB THANKS AGAIN. HAPPY CUSTOMER

RONALD G

Source: CLOBB

05/02/2014

IT IS REALLY QUICK.

THE PEOPLE IS REALLY NICE. I WILL RECOMMEND THIS PLACE TO MY FRIENDS AND FAMILIES. THE CAR LOOKS LIKE BRAND NEW.

JIAKAI C

Source: CLOBB

05/02/2014

IT IS PROFFESSIONAL MAKE ME FEEL VERY COMFORTABLE

MARTIN HELP ME TO CHECK EVRYTHING IN DETAIL AND ANSWER EVERY QUESTION THAT I HAD. I AM APPRECIATED.

JOANN LEE H

Source: CLOBB

19/02/2014

OVER ALL, GOOD SERVICE.

THE SERVICE WAS PROMPT AND COMPLETE. THEY WERE GOOD TO ADVISE ME ON THE ON GOING PROCESS AS THE PROGRESS OF THE REPAIRS, MORE AFTER REVIEW OF VEHICLE: AFTER REVIEW OF VEHICLE, OVER ALL GREAT WORK.

ROBERT C

Source: CLOBB

19/02/2014

EXCELLENT. NO COMPLAINTS

CONSISTENTLY CALLED WITH UPDATES. LET ME KNOW WHEN TO EXPECT IT TO BE FINISHED. TOPOK CARE OF PREBLEMS I WAS NOT EVEN AWARE OF. OVER ALL GREAT EXPERIENCE. WILL RECOMMEND TO ANYONE WHO NEEDS BODY WORK DONE

TIFFANY P

Source: CLOBB

19/02/2014

EXCELLENT SERVICE

MR. PEREZ ALWAYS, KEEPS ME INFORMED ABOUT PROGRESS. HIS CARE IS VERY TOUCHABLE TO ME.

JASON C

Source: CLOBB

20/02/2014

GREAT

AWESOMW WORK. I ENJOY HOW THEY CALLED ME TO UPDATE ME ABOUT THE WORK THEY WERE DOING.

JOSE A

Source: CLOBB

20/02/2014

EXCELLENT

ALL STAFF WAS VERY FRIENDLY AND HELPFUL. SERVICE WAS FAST AND EXCELLENT

ROSEMARY G

Source: CLOBB

27/02/2014

EXCELLENT

I LOVE THE JOB THEY DID FOR ME. GREAT CUSTOMER SERVICE. THANK YOU.

VARDAN A

Source: CLOBB

27/02/2014

EXCELLENT SERVICE

I LIKE THE JOB . I WILL RECOMMEND TO FRIEND AND FAMILY

TENG Z

Source: CLOBB

27/02/2014

GREAT. I GOT A VERY DETAILED REPORT AND SERVICE.

OVERALL I HAD A GREAT EXPERIENCE HERE. IT WAS QUALITY SERVICE AND I WAS ALWAYS KEPT INFROMED OF MY REPAIRS . I ALSO APPRECIATE THE ATTENTION TO DETAIL AND THE DETAILED INVOICE I RECEIVED AT THE END.

BRECK V

Source: CLOBB

27/02/2014

VERY GOOD

EXCELLENT SERVICES, GOOD COMUNICATION WILL RECOMEND TO FRIENDS AND FAMILY

VICENTE S

Source: CLOBB

27/02/2014

REALLY FAST, VERY COMMUNITIVE

CAR LOOKS AWESOME, PAINT MATCH, LOOKS FLAWLESS, GREAT CUSTOMER SERVICE HIGHLY RECOMMENDED.

NICK D

Source: CLOBB

28/02/2014

BETTER THAN THE BEST!!!!

LONNIE HAMLIN WAS PROFESSIONAL, ETHICAL AND COMMUNICATED WITH ME REGULARY.

STELLA H

Source: CLOBB

28/02/2014

VERY IMFORMATIVE

THIS SHOP OFFERS EXCELLENT CUSTOMER SERVICE AND FOLLOW UP WITH MESSAGES.

JEANETTE T

Source: CLOBB

28/02/2014

SPENCER WAS INCREDIBLE.

HE HAD SO MUCH PATIENT AND WAS ON TOP OF EVERYTHING . I HAD THE BEST EXPERIENCE WITH HIM

TRACY I

Source: CLOBB

28/02/2014

GOOD

SO FAR SO GOOD, VERY HAPPY WITH SPENCER AND OFFICE GOOD JOB

GABRIEL C

Source: CLOBB

28/02/2014

IM HAPPY

I AM HAPPY WITH MY SERVICE AND IT WENT WELL.

NEA A

Source: CLOBB