23/09/2015

My car came in on a tow truck and left on all four wheels. Car is still running after 3 months. Thanks again.

Jacob M.

Source: YELP

20/03/2014

I have been dealing with Ron and Tracey for decades. Their work is always the best and super nice to visit with them. They have VERY fair prices and the best quality of work. Upon my visit last week, I learned of the loss of their (and mine) beloved Maggie. Sometimes We would stop by just for Hugs from Maggie and play with her. She will be missed. Mr. H.

Larry H.

Source: YELP

29/03/2013

Long, but important REVIEW ***Read Me*** before going! On Tuesday at about 4pm, I called “Federal Way Automotive Radiator” and spoke with a woman I believed to be Tracy. I asked if I brought in my radiator (out of the car) if they were able to pressure test it. She stated, yes absolutely, but Kevin (I believe was the name) had left for the day and she asked if I could come in on Wednesday. I said yes and asked what time he was off and she stated 5pm. I told her I would be there close to 4pm on Wednesday as possible with traffic and all. On Wednesday I needed to leave work early in order to make it there on time, leaving enough time for them to test it. When I arrived at the shop, Tracy remembered my call and began to escort me to the shop to speak with the person that was going to test it. When we exited the building, she must have not seen this persons vehicle, because she stated “Oh, looks as if he has left”. She was very nice and apologetic, I was slightly upset since I had to leave work early to make it there and she was aware I was coming from the call the day before, but it is, what it is, at that point. She apologized again and asked if I could come back tomorrow at the same time. I said yes, as I really needed this repaired ASAP. On Thursday, I once again left work early, un-paid time, to make it to their shop on time. My travel distance is about 30 miles during rush hour traffic which makes judging commute time tricky. About half way I decided to call to make sure the guy was there this time before driving another 10 miles past my house to their shop. A male (unknown name) answered the phone. I then described what had happened the day before and stated “I was calling to make sure he was there before coming all the way”. He said actually that guy has gone home for the day. I said, “WOW, So you guys must not want my business then”. He said, “really dude”. I said “Yeah, really,… I took off work early twice to come have work done”. He then began to tell me something about the employees are paid by job and if there is no work they don’t have them sit there all day. (Which I understand! BUT what about my appointment TWICE… is that not work for him to do.) Then after his statement about can’t sit there all day, he tells me, “You Know, why don’t you call Performance Radiator up the street, they should be able to help you”. Now exactly what kind of business refers paying customers to their competition??? Why was my appointment handled this way, twice, by supposable professionals. I mean after all they do advertize themselves as “Full Service Radiator Shop - Special Project Capabilities Clean/Test/Repair/Rebuild/Recore/Plastic-Aluminum Radiator Repair/New Radiators Available” directly on their website. Apparently these services are only available when it’s convenient for them. And if this is the mentality of the people working there, I wouldn’t let them touch a lug nut on my car because this is case and proof they don’t care about customers or their customers’ time and vehicle repair needs! I am affiliated with Pacific Raceways and all the local hotrod shops (as they claim to be as well) so if this is the service they give to fellow hot-rodder’s, imagine what the John Doe would get??

jj.cou

Source: YPAGE

29/03/2013

jj.cou

Source: YPAGE

19/02/2015

This is the most standup business I have ever had the pleasure of working with, they are honest and fair and take very excellent care of their customers, they make you feel more like family than a customer. We have been taking our vehicles to them for 3 years and will always take our vehicles there for all work that needs to be done. I highly recommend this company to everyone. Great job guys!

Tiffany E. Darbyshire

Source: FBOOK

13/11/2013

Honest and reliable staff :)

Kate-Taffy Schrup Dall

Source: FBOOK

30/09/2013

Very good place for auto repair

Ken O'Keefe

Source: FBOOK

12/09/2015

Corey Drath

Source: FBOOK

06/01/2014

Allen Macham

Source: FBOOK

10/12/2013

Matt Heuslein

Source: FBOOK

15/11/2013

Sandi Price Parsons

Source: FBOOK

30/09/2013

Tim Sipe

Source: FBOOK

07/07/2013

Bill Mills

Source: FBOOK

12/06/2012

Been using for 10+ years!

I have been going to Federal Way Automotive & Radiator for I don't know how many years now! They take care of the problem as quickly as possible. In emergency situations, they take care of it right away and get me right on the road!…

Kathy L

Source: CLOBB

15/06/2012

Best vehicle service company I have ever dealt with.

I have multiple vehicles that they have serviced for several years. Federal Way Automotive & Radiator is always eager to please. They listen to your problems, and when you have your car in for routine services, they look for problems you…

Pam O

Source: CLOBB

09/07/2012

Federal Way Automotive & Radiator rocks!

I've been going to them for a long time and they're awesome! Their honesty and integrity is superior and it's a place that I trust. They don't rip me off. They don't sell me anything I don't need. Let me tell you how great they are: I…

Suzy R

Source: CLOBB

12/07/2012

Wonderful job

Federal Way Automotive & Radiator replaced my brake pads and rotors. They did a wonderful job! They found the source of the problem in a singular assessment and had an extremely good turn around rate. I'm very happy with the service and…

Scott L

Source: CLOBB

31/07/2012

I was very pleased with the overall experience.

Federal Way Automotive & Radiator was recommended to me by Les Schwab. The engine light was on in my CTS Cadillac. The personnel was friendly and professional. The problem was identified quickly through a diagnostics test. I was very…

Brenda D

Source: CLOBB

04/08/2012

FWA&R deserves a 10 star rating as far as we're concerned!!

We can't be more grateful to Tracy & Ron (& AAA for recommending them!) and their employees for the absolutely wonderful work, care and conern they gave to us and our "little 91 Mazda PU" .... they're a long distance from our home (the…

Robert & Carol G

Source: CLOBB

09/08/2012

Electrical work is like trying to find a broken piece of straw in a hay stack. But they did it.

I am so thankful for FW Automotive. I had a short somewhere that my windows, mirrors nor would the radio antenna go up and down. All those wires in my 2001 Ford stationwagon, and they found it. I love my car and now I can use the windows…

Suzanne P

Source: CLOBB

10/08/2012

I've lived in Federal Way for 20 years, and I wish I'd found them sooner.

I have been going to Federal Way Automotive & Radiator for a little over a year now. I've compared some work I needed done with some other shops, and Federal Way was quite a bit less. Their work has always been outstanding. They are also…

John L

Source: CLOBB

13/08/2012

They're great.

Federal Way Automotive & Radiator always get stuff fixed right the first time. My stuff is in and out and they are pleasant to deal with. That's pretty much all I ask from anyone.

Shane L

Source: CLOBB

13/09/2012

Pleased with the work.

Federal Way Automotive have looked at several of our cars. They've repaired an odometer issue, and an air conditioning issue with a different car. What I like about Tracy and the gang there is they usually call and let us know what the…

CHRISTINE L

Source: CLOBB

14/09/2012

They couldn't be nicer.

Federal Way Automotive absolutely understands what I am talking about when I ask questions, and they answer them the best they can. I would say we have been going there for maybe five years now. Recently, I had a problem with my engine…

Larry H

Source: CLOBB

03/10/2012

Federal Way Automotive & Radiator should be used as a model of what auto repair shops should be.

I have been so put off by repair shops that do shoddy work, are poorly managed and are dishonest. I just had my first and I know it will not be my last experience with Federal Way Automotive & Radiator.I was impressed with the…

Ronald S

Source: CLOBB

12/10/2012

Fabulous experience.

I have had a fabulous experience with Federal Way Automotive. I am very friendly with Ron's wife, and I'm friendly with the folks there. Every time I need work, I take my cars there, and I refer people to them all the time. They're great…

Marty C

Source: CLOBB

01/11/2012

Honest, hardworking people who do great work

I've been going to Federal Way Automotive & Radiator for five to six years. They have always provided good service and done a great job on repairs. The first time I used them, my radiator was leaking and I took it to them. I was very…

James S

Source: CLOBB

13/11/2012

Great service.

It started way back in 2004. I was taking care of a guy in Salem, OR and driving back on my weekends. I saw their sign that said oil change so I stopped in. They worked me in immediately and they did that every time I would come in for…

DONALD D

Source: CLOBB

20/11/2012

Very accommodating.

I've had several of my vehicles in there over the past several years. They've always accommodated us morning, noon, or night. If it's urgent sometimes they'll get me in early if they can.

LANCE R

Source: CLOBB

19/12/2012

Wonderful

I've never had a problem with Federal Way Automotive & Radiator. They treat women with respect, and never take advantage of them. That's one thing that is great and I love about them. Every time I've had my car in they take the time to…

Jahna G

Source: CLOBB

11/01/2013

So far I have been very satisfied with them.

I don't deal with shops very much because I don't like them. I've seen a lot of shops where they just try to take you for all they can get. I've visited a few of these and I wouldn't go back. That is not true for Federal Way Automotive. I…

DARRELL S

Source: CLOBB

17/01/2013

I had a good experience with them.

Federal Way Automotive & Radiator took care of my car at a good price. They were really nice and open about what was going on. They did good work.

Ailee A

Source: CLOBB

25/01/2013

Unhappy Customer

I've been going to Federal Way for a number of years. I had not had any bad experiences until the last time I was there. The mechanic left the oil cap off my oil container. I had to drive 100 miles and while I was on the road, my engine…

Janice A

Source: CLOBB

14/02/2013

Very pleased with my experience.

I started going to them around nine months ago, I was looking for a change because I had been lied to at other shops. Everything about them is great, they're as good as it gets. They are honest and I feel completely confident in them.

Ron S

Source: CLOBB

26/02/2013

Top-notch

Federal Way Automotive & Radiator has done great work on my pick-up truck and on my van. When I need work done, they get me in and out. They are very nice to me and have a good sense of humor. Ron's wife, Tracy, is kind and respectful.

Pete P

Source: CLOBB

22/03/2013

Honest and pleasant staff who were willing to work with me made the experience enjoyable.

I had a truck that has been sitting for 4 years and Federal Way did some work on it. They put their mechanic, Bill, to work on it and he did a great job. He unfrozen the engine and got my truck running again. He made me a very happy…

Tiffany S

Source: CLOBB

29/03/2013

Started out good, but Spent my money elsewhere!

Long, but important REVIEW ***Read Me*** before going! On Tuesday at about 4pm, I called Federal Way Automotive Radiator and spoke with a woman I believed to be Tracy. I asked if I brought in my radiator (out of the car) if they were able…

JJ C

Source: CLOBB

09/05/2013

Always satisfied.

I am a maintenance manager for a small company here in Federal Way, and I have two vehicles I have them service. I have had my own personal vehicles there for service also. I have always been quite satisfied.

JACK K

Source: CLOBB

10/05/2013

Overall Good

Federal Way Automotive & Radiator helped me with a couple different problems with my Audi. They put in a new radiator and rear differentials, all for a cheaper price than their competitors I considered quoted. They did well, I have not had…

Dwight D

Source: CLOBB

10/06/2013

It's a good place to take your car

I really like the place and they do great work. When I went into Federal Way Automotive and Radiator to change my oil, my oil pan was stripped so we had to order a new one for my car. It was kind of a hard thing to get so I had to leave my…

JACKIE M

Source: CLOBB

12/06/2013

It was all good.

It was easy. I took in my car and they took one day to fix it. They called me the next day to say it was ready.

SUSAN F

Source: CLOBB

23/09/2008

radiator and automotive

they were helpful and knowledgeable and meet all my expectations they seemed to specialize in almost every aspect of my ford ranger Dan the sales was was awesome thanks you guys were life savers

Rickey O

Source: INPAG

30/03/2013

Started out good, but spent my money elsewhere…

Long, but important REVIEW ***Read Me*** before going!\r \r On Tuesday at about 4pm, I called “Federal Way Automotive Radiator” and spoke with a woman I believed to be Tracy. I asked if I brought in my radiator (out of the car) if they…

JJ C

Source: INPAG

02/05/2016

Completely satisfied

Excellent job at fair price

LOUIS H.

Source: SUREC

05/06/2016

great spot for repair and maintenance

quick, comfortable, and honest

GRANT H.

Source: SUREC

10/06/2016

Fast, friendly service.

I had my A/C fixed. Works great.

DAVID T. L.

Source: SUREC

12/06/2016

Great work on A/C

They were able to fit me in that week to fix my A/C. Quick and comparitive in price.

JENNIFER B.

Source: SUREC

16/06/2016

Honest work

Took longer then originally quoted but they did it right the first time, so no need to go back to have them redo the work.

MICHAEL B.

Source: SUREC

19/06/2016

great service

Thanks very much for the great service on our Volvo. We will be back.

LINDA Y.

Source: SUREC

22/06/2016

Best local mechanic in Federal Way

Very friendly and most importantly reliable. Called a little late in the morning to see if they had any openings for an oil change and they got me in a few hours later and was only there for less than 30mins. Very glad I found this place,…

LLOYD R.

Source: SUREC

22/06/2016

Excellent service, good pricing, great people!

Excellent service, as always!

Melita G.

Source: SUREC

23/06/2016

Tune-up completed as expected

Car runs very well and much smoother than it was before. Am pleased with their service repairing my two vehicles when needed.

GARY R.

Source: SUREC

30/06/2016

Amazing servuce

I can honestly say I look forward to car maintenance now. FWA & R provides quick & honest service. Very caring and friendly. I won't go anywhere else.

KRISTI W.

Source: SUREC

10/08/2016

Great experience!

Everyone I met was super nice. I'm happy with the price I paid for the work I had done. I have absolutely no complaints. I wouldn't hesitate to take my car there again if I needed work.

JESSICA G.

Source: SUREC

10/08/2016

good service at fair price

they did a clutch and other repairs,the car ran much better and was quieter then it was before, and the price was fair they did miss some thing had the check engine light come on and found two lines that did not get…

MIKE L.

Source: SUREC

14/08/2016

always great service

They fixed the steering problem and also fitted in a brake renewal and a regular service. This shop looks after my vehicles and has done so for 14 years.

BOB H.

Source: SUREC

29/01/2016

72 Point inspection

Very thorough detailed informative inspection with a breakdown of cost.

AMANDA G.

Source: SUREC

05/02/2016

.

.

TODD C.

Source: SUREC

27/02/2016

They got it done

The only thing I would say is if you promise a car at 3PM when it came in at 830 AM, it might be a good idea to start working on it before 2:30

DALE M.

Source: SUREC

04/03/2016

friendly and efficient

We appreciate that they are friendly, efficiently get the work done and advise us of any things that need to be looked at or considered to maintain our car. We also appreciate having accurate estimates and on time work.

PATTI B.

Source: SUREC

15/03/2016

They always explain what needs to be done, which repairs can be delayed and how much everything will cost. They are always friendly.

I highly recommend taking your vehicle to be repaired here.

Anastasia S.

Source: SUREC

20/03/2016

Family friendly service.

As always you took care of all my concerns on my daughter's car and at a very fair price. Much appreciated. Thanks guys.

MIKE T.

Source: SUREC

18/04/2016

Tracy and Ron

It's special when the people who repair your car become your friends. Great knowledge and integrity!

Robert F.

Source: SUREC

28/04/2016

Friendly...Patient...and informative staff.

I appreciated the employee's friendly willingness to take time to talk and explain things and give advice on my truck...and not just the customer service staff. The mechanics were very friendly and informative too. They seemed to have…

CARLOS C.

Source: SUREC

13/08/2016

As always, FW Automative do a great job. I had a service and reported a whine from the power steering. They diagnosed and fixed, and also fixed the brakes. I trust these guys totally, ever since they did me a favor in 2001 I have had all my car services done there.

Bob Hankinson

Source: GPLAC

30/07/2016

For years we have taken all our cars to Federal Way Automotive and Radiator. They do a very professional job. We've always been satisfied with the work.

Pam

Source: GPLAC

07/12/2015

Can't say enough good things about Federal Way Automotive and Radiator without running out of room to post. Their service manager, Roger, is not only very knowledgeable but has an extreme sense of what customer service is all about . I was in recently for an overdue oil change to which I had only called 2 days before and was scheduled in with no problem. While I was there my car was serviced by a highly qualified technician in a very reasonable time and the cost was even more reasonable. Also Roger and I engaged in conversation about various topics, but he never failed to make sure the phone was answered in a timely manner or the walk in customer was taken care of promptly. My hat is off to the owners Ron and Tracy for having such a great automotive business I can count on with awesome people working for them. Sincerely, Larry M. Good friend of Buster Gray

Buster Gray

Source: GPLAC

14/10/2015

My husband and I are very happy with our experiences at Federal Way Automotive and Radiator. We moved here from Eastern Washington and were pleased to find them. They are efficient, friendly, honest and get work done correctly and on time. We find their prices very reasonable and are happy to have them as our mechanics.

Patricia Berry

Source: GPLAC

04/12/2014

I wrote an earlier review on how stand up this company is and how honest they are, I had some work done on my car by Federal way Automotive and a part came off that they installed and it did major damage to my engine Ron and Tracy are picking up the tab for all the repairs and have taken responsibility for the damage and are even reimbursing me for a rental car. These people are wonderful, I would recommend them highly and strongly to everyone and they have earned our business for life. This is the best shop my husband and I have ever been too. Thank you Ron and Tracy.

Tiffany Darbyshire

Source: GPLAC