15/03/2013

I brought my 2006 Volkswagen GTI MK5 in with a DSG Transmission that was on it's way out after 94,500 miles on it. The stealership quoted me at $4,000-$6,000(not including labor) for a refurbished transmission, so I went to Cherry Hill Transmission for a 2nd opinion.
Tom initially claimed he could do it for around $1,000, he initially thought he could just open up the transmission and replace the bad part. However, I later got a call from him informing me that he found out VW didn't make replacement parts and he'd have to drop a whole new transmission in(the same thing the stealership told me). Tom claimed he could do the whole job for $3,550(labor included).
While he made good on his word with the price, it took him 3 weeks to track down a replacement DSG transmission for my car. But, to be fair, the DSG transmission, or (Volkswagens in general for that matter), are not the easiest cars to work on. Over the course of 3 weeks, he found a couple of transmissions, but when he received them, they were burned out, and he sent them back to find a better one. So he gets points for being thorough and keeping me periodically updated on my car's status.. After 3 weeks, he finally found a decent transmission, dropped it in, and when he picked it up, the car drove like a dream.
Only gripe I had was that I felt a little blind-sided about how long and drawn-out this repair was going to be. Luckily I was able to get to school and work by the PATCO High-Speedline. Still, he did a bang up job on my car. I'd use again.

Bryan G.

Source: YELP

03/07/2016

don't go here, don't be fooled by his estimates, will call you back telling your car needs much more work than initially discussed. first and last time

Samir A.

Source: YELP

13/07/2012

Bait and switch predator shop.
I took my Ford Bronco to this shop for a slipping tranny, to have an estimate done. I made it clear that the truck was old and if it were going to cost too much I'd just junk it or sell it for parts.The estimate came back at $600- I thought "Fantastic" and approved the work.
Of course, just as I feared, after a week, Tom called back to say it would be more. Almost DOUBLE his original estimate. I reminded him that I wasnt willing to spend a lot to fix it and that he assured me that the $600 estimate was accurate and the only reason I approved the repair.
I said forget it, give it back. He said he's already done significant work and would not release the truck to me unless I paid him the $600 for the work he had done already.
I actually had to call the Police. They said he could not hold my truck for ransom.
This man/shop is not honest. Don't believe his estimates. Go anywhere else.
EDIT 4/15/13 - You do know this person, but then honesty was never your strong suit now was it? I have the receipts and the letter I made you sign before signing over my truck to you which I'd be happy to provide potential customers.

Walt B.

Source: YELP

28/09/2014

Awful! My fianc dropped his truck off on a Friday morning due to a rattling sound, was expecting to hear from them that night but didn't. Okay no big deal, he figured they would call Saturday. I came home from work at 12:30 Saturday and he still hadn't heard from them. So we called and there was no answer because they were CLOSED. And closed all day Sunday! Thanks for the heads up! You are lucky I was able to give him a ride to the train so he could get to work but he had to lug his bike so he could get his truck after work! Now that is horrible customer service. However, they did send us a thank you card in the mail. Unfortunately, that's not enough to get our business ever again. They fixed the problem but if you need your car within the next couple days, don't go there.

Amanda E.

Source: YELP

30/03/2014

Nice people but told us we needed a new transmission when in fact we didn't.

JODY b.

Source: YELP

26/07/2014

terrible

we took our car there to fix trans .did not drive car for a yr after that was working on it .the warranty was s guaranteed one yr or less then 10, 000 miles on trans .when we went to drive ca r 13months later n 62 mileslater wch was fr only driving car in driveway for a. yr the trans was not working.we took car bk to cherry hill with warranty in hand.clearly u could tell car was not driven n they wanted us to pay 750 more .no way did we do tht .we went somewhere else who did the work for a lot less .the new trans place told us the part they use was not new n short tht is y not working .tom I think his name wss clearly knew this .shady place untrustworthy rip off .I would not recommend this place .

Linda N.

Source: YPAGE

04/04/2016

THIEVES!!!!! TAKE PEOPLE'S MONEY AND DON'T DO THE WORK!!! EVEN LOCAL AUTO PARTS PLACES REFUSE TO SELL TO YOU! BBB HERE I COME!!!

Wendy Smith Gumpper

Source: FBOOK

10/11/2008

Nice work

I was having problems with my car and these guys happened to be the closest shop. As my luck would have it, it worked out great. The work I had done on my car was perfect and the prices didn't leave me feeling like I had been robbed. …

Chuck M

Source: INPAG

26/03/2009

Very Satisified - Great Price - Fast Repair - Very Informative

I had been noticing problems with the transmission in my truck for some time and eventually it stopped shifting past second. I started calling around for quotes and Amoco's worst case quote was twice, as much as Cherry Hill Transmission…

dan d

Source: INPAG

28/06/2011

A Client For Life

Pulled up in the lot was told what was wrong with my car and they ran test. Of course, I had my car taken to a couple of other places but Mr. Tom and his staff were completely honest with me. He explained the parts I needed and the cost…

S D

Source: INPAG

17/08/2016

I have only wonderful things to say about Tom and Frank at Cherry Hill Transmission. Like most people (I think!), I spent very little time thinking about my car's transmission...until there is a problem. And when there is a problem, its a big one. So i found myself with a massive problem (clutch was shot, car was nearly un-driveable) limping into Cherry Hill Transmission. They quickly diagnosed the problem and then Tom spent almost an hour on the phone calling different places to get quotes on parts -- and this was all before I had agreed to have them do the work. Ultimately the parts and labor cost about $300 less than the other quote that I got and I went with Cherry Hill Transmission. The repair work was done in a timely fashion (they said 7 days, car was ready on the 8th day). Approximately 2 weeks later I had a problem with the manual shift linkage and brought the car back. They covered the work to repair the shift linkage within 24 hours, deemed it work covered under their warranty, and did not charge me anything. There were a number of occasions where a less scrupulous repair center could have taken advantage of me, but Tom and Frank were fair and direct. 10/10 would recommend to a friend.

Daniel Reinganum

Source: GPLAC

02/10/2015

Worst place a person can ever take their vehicle to. Tom is a thief. This guy will basically damage your engine/Trans and will keep on damaging your vehicle just so he can take your money. This is not a honest "company."

sarain o

Source: GPLAC

07/05/2013

Also a warning. Transmission was supposedly rebuilt by Cherry Hill Transmission on 6/21/ 12. Problem with hard shifting still exsists .Returned car 4 times,same results,different excusses each time. Kept car from 3 to 8 days. Manager lied about everything,or would not give me information as to how they would remedy problem. Took car to have transmission scanned at another center.They said problem is in trans, called P1189 long shift. Took car back to Cherry Hill Trans on 5/6/13. Would not let manager near car, requested another transmission Tech, to use scanner, and test drive. Scan showed problem to be P1189 long shift. He drove car, acknowledged auto trans bangs when shifting gears. Same problem as before 6/21/12. Shop owner Joe,wants me to to leave car again for a few days, so his men can drive it around,What? Joe is nothing but BS. He seems to think he can convince you of anything. When I brought car back each time, they refused to acknowledge it on my 12 month or 12,000 mi guarantee,or even extend guarantee. I'm now in touch with NJ Division of Consumer Affairs. I like the other gentlemans feeling, will not lay down and be beat for $1792.25. Dennis Cann Sr. Cherry Hill NJ

Dennis Cann Sr

Source: GPLAC

23/02/2013

WARNING! THIS SHOP DOES NOT DO WHAT THEY SELL YOU. THEY LIE AND RIP YOU OFF. I HAD MY CAR THERE FOR A TRANSMISSION AND I DIDNT EVEN MAKE IT HOME. AFTER I PAID $2500! THEN THEY KEEP MY CAR FOR ANOTHER 10 DAYS AND TRY TO TELL ME I NEED OTHER PARTS THAT WERENT ORIGINALY PART OF MY OVER PRICED WORK ORDER. THEY ARE SCAM ARTISTS AND TERRIBLE FOR OUR COMMUNITY. THEY HAVE RIPPED OFF THE WRONG GUY AND THEY WILL SEE THEIR DAY IN COURT. AND JOE YOU KNOW THE DISSERVICE YOU HAVE BEEN DOING TO OUR COMMUNTY FOR ALL THESE YEARS. PLUS NOT TO MENTION YOUR RUN IN WITH THE LAW AND THE UNDER AGED BOY!

Richie Pierce

Source: GPLAC

01/05/2013

I could not be happier with how they treated me and my Toyota Highlander. After my mechanic told me it was a transmission issue(that they don't do) they gave me three people to contact. AAmco, Cherry Hill Transmission and my Toyota dealer. The other two shops gave me a quote of over $3,000.00 and could not guarantee that they would stay with in that number. Cherry Hill Transmission gave me a quote of under $2,000.00 and said the would be under that most likely. It's running better then ever and I'm looking to another 250,000 miles from my Toyota. They worked on one of my kids cars 3 years ago and it still runs great.Don't waste your money or your time ,call these good people there.Feel free to contact me...I'm that satisfied.Joe Maro

Joe Maro

Source: GPLAC