27/02/2016

Hilltop Automotive has been our auto care choice for several years, and we continue to be quite happy with their service and expertise. On several occasions we have gone there thinking we had an expensive issue, only to find from Hilltop that we had a simpler, cheaper repair. They have been consistently honest. On one occasion they could have charged me for a cracked head, but the Hilltop owner called the dealer on his own, found out that the vehicle was on its last day of warranty, and called me to get it to the dealer, with no charge. Hilltop also opens the shop on several Saturdays a year, partnering with local churches to provide service to widows, single moms, and military wives. If you are looking for a repair shop, look no further than Hilltop.

Randal K.

Source: YELP

25/01/2016

We have been taking our cars to Joe for many years, and really appreciate his knowledge and honesty. We know that we will always be well taken care of and we will get our needs addressed efficiently and thoroughly. No matter who is helping us at his shop, they always been great at telling us what needs to be fixed right now, what needs to get fixed soon, and what can wait. Thank you for running a business that thrives on integrity and family values.
You should definitely check out Hilltop Automotive!

Kelsey G.

Source: YELP

24/02/2016

Great work and service!! I would definitely recommend them to anyone. Make sure to call ahead for an appointment.

Erik W.

Source: YELP

06/01/2016

On the recommendation of many co-workers, I took my Subaru to Joe at Hilltop Automotive, and I was extremely pleased with the care and workmanship provided. Even though I live over thirty miles away, I have continued to take my car to Joe for service. Most recently, I brought my car in for an eval regarding some issues noticed by my dealership while they were doing a recall repair. The dealer quoted me over $3k to fix these age-related issues. I brought my car to Hilltop for a second opinion (seeing if they were needed) in addition to some routine services. Hilltop fixed what was actually wrong along with the other routine work for $400 and suggested having the "dealer's issue" reevaluated at the next oil change when it can be more accurately diagnosed. I will be returning in three months for the follow-up. I appreciate the integrity in telling me "we don't want you throwing money at your car without knowing what the problem is." I could have easily spent $3k by now.... maybe I still will later, but it will be at Hilltop and I will know it is necessary.

Two E.

Source: YELP

01/08/2015

I've known Joe for years, his work and reputation are above reproach. I would trust him to work on any of my cars. I know that the repairs will be done right the first time and that he will not try to sell me work that I don't need. You won't find a more ethical shop anywhere.

Kirby M.

Source: YELP

28/02/2016

These guys will shatter the perceptions you have of mechanics. Always a fair price and great customer service. They do a great job explaining things and try to save you money when they can.

Argenis H.

Source: YELP

14/01/2016

Mike at the front desk took care of me. A very trust worthy crew of mechanics who do things right (a hard thing to come by these days.) Great communication, walked me through the entire process and even had me chat with the specific mechanic that was working on my car. I felt well taken care of and will recommend this shop to anyone I know who needs work and will continue to take ALL my cars here.

Zach O.

Source: YELP

05/09/2014

I have taken my cars to Joe for years for one reason and one reason only...I know that he is always fair and honest with me. The quote that he has given me has always been the price that I have paid. He also has used OEM parts only on my all my cars which has allowed me to rest easy knowing that my family is safe when they are driving around town.
In addition to that, Joe has always been great at telling me what needs to be fixed immediately, what needs to get fixed soon, and what can wait. I love the fact that I have a mechanic that I can trust and that is excellent at what he does. In my mechanic experience, that is a hard combo to fine.
I would definitely recommend that you check out Hilltop Automotive.

Ben M.

Source: YELP

23/10/2015

These guys are the real deal. I've brought my car in here twice, for different things, and each time they square it away without me having to bring the car back repeatedly. Customer service here is su-perb! Joe is a great guy, so is everyone else I met there. No wonder they're always busy, totally worth the wait though. Will not take my car anywhere else. They also do a lot of charity work which shows they care about their community.

Jon T.

Source: YELP

18/06/2014

Where do I start? My old church - Clearview Foursquare holds what is called Single Mother's Car Care twice a year where the mom's cars are checked out and basic maintenance is done. Any emergent needs are paid for by the church. The church was beyond kind to pay for a brake job on my Mercedes. Prior to the brakes being done through Joe's shop (the church has him conduct their repairs on the mom's cars) my car was not making ANY noises...no squeaking, squealing, grinding...NOTHING.
The day Joe did my brakes which he charged the church over $600 for (supposedly Mercedes brake pads and rotors, according to Joe) I noticed my rear brakes squealing in reverse. I brought my car back and he came out with one of my rotors and a pebble and said the pebble had gotten in there and warped the rotor. A tech at the Mercedes Benz dealership told me that wasn't possible. He also told me cheap brake pads make noises and they suspected cheap pads had been put on the car, not Mercedes.
To my knowledge, the pads were replaced (I don't know if the church was charged for front and rear or just the rear) and I THOUGHT with the original Mercedes pads since that is what the church was charged for. I had no knowledge of new rotors being put in at all and still have no proof that they were...he has not provided me with the service records and I was under the impression that only pads were changed. I had to bring my car in a THIRD time shortly after because it had begun creaking and squeaking while driving slow through parking lots. I did not want to jump to conclusions and blame it on the brake job so I started researching and all of my research said the same thing - bad brakes.
Joe told me that my calipers were causing the squeaking. Again, I called my tech at the MB dealership and he said "No, bad calipers do not cause your car to squeak while driving slow" As the noises related to my brakes multiplied and worsened each month, I finally contacted my church 11 months after Joe did the brakes and told them. I felt bad about even complaining about the job Joe had done because he supposedly only charged them for parts and no labor. I thought he was an honest mechanic doing a service to single mom's out of compassion.
Joe guarantees his work for 18 months and 18,000 miles but there were problems with my brakes from the very first day he replaced them. Fast forward 19 months from when he last replaced my brakes and they have been squeaking, squealing, creaking, and grinding HORRIBLY. I took it in to the Mercedes Benz dealership and they said Mercedes parts were NOT in my car, all brake parts were after market. Yet Joe charged the church $600 for Mercedes parts. I just saw my left rear pad today and it was literally 100% metal surface with black scrape marks on it. VERY unsafe to drive! How could the brakes deteriorate that badly and that quickly (19 months) when I had driven it for years without the brakes being done prior to Joe working on them and they were nowhere near in this condition?????
Today, I got my rear pads and rotors replaced with Mercedes parts for only $277 INCLUDING labor by a reputable shop specializing in Mercedes cars! $277 for the parts and labor and Joe charged my church $600 just for parts!
I am so, so happy to report that my car is not making one, single noise...it is quiet; the brakes work great!
Joe refused to accept responsibility for the botched job he did on my car and putting cheap parts in it. He tried to say that because my car is a 1999 that it is going to make noises. WRONG...as of this morning with my good quality brake job, my car is back to driving like a dream, QUIET as can be just as it was BEFORE Joe touched it. I also find it ironic that I had driven my car for 3-4 years before Joe replaced the brakes and never had issues with the brakes making any noises...the noises started the very day I drove off of his lot. He also has not sent me the service records relating to my car after I requested them twice.
Very disappointed in the service, especially when he is a Christian. I would expect honesty coming from someone like that. I also don't appreciate him charging my church $600 for Mercedes parts when it is cheap parts that ultimately ended up on my car. That is SHADY.

Giannine C.

Source: YELP

12/08/2015

as good as it gets! Be sure to call ahead to schedule your repairs. This place is unbelievable! Professionals who treat customers with respect and care for their work and reputation. Don't go anywhere else for your needed repairs.

Jim M.

Source: YELP

25/06/2013

These guys are awesome! Even better they are honest. They don't tell me I need to have a bunch of stuff changed on my car unless I truly need it.
They are a busy little joint so you will have to call in advance to make an appointment. Normally they can get you in for an oil change and you can wait for your vehicle.

Heather C.

Source: YELP

20/05/2013

I found Hilltop via word of mouth via the NW Xterra Club.
I took my 2005 Xterra, that I just bought, to have it thoroughly checked out.
Joe was great. He didn't talk to me like I was a "girl" but actually someone who cared about my car and wanted to make sure there were no hidden issues.
They did a thorough check, did a tune up and changed the fluids so I had a starting point with the maintenance. Their prices are very reasonable and Joe let me know that I got a good one.
So now I can drive with confidence and start taking this baby out on some road trips.

Ruth F.

Source: YELP

31/12/2010

Hilltop does very good work. The prices are average and they are a busy shop so make sure to call for an appointment , it is not a drop in and fix it shop. They take their time and do it right.

Bob R.

Source: YELP

27/05/2010

I appreciate having an honest mechanic. If my GMC needs repairs, I will not go to the dealership. This is a good place to get your domestic cars and trucks worked on. If you are looking for a way to get a discount, ask if you can pay in cash. They gave me a little discount on the bill (duh, it costs less to deposit cash than pay the fee the banks charge) They will do a good job for you.

HM T.

Source: YELP

12/04/2007

Do you enjoy getting a nice glob of dirt and grime under your finger nails? Do you pine for working on your project car on the weekends? Mopar Head? Own a European car? If you answered yes to any of those questions, then you should look elsewhere.
For those of you still reading, maybe you need some repair work to your car, truck, or SUV? Read on. Hilltop Automotive is located on Highway 9 between Clearview and Snohomish, so it's the only place I recommend taking your vehicle if you live north of Woodinville or are in the Bothell/Everett/Mill Creek/Snohomish/Monroe area. Their specialty seems to be with classic cars, SUVs, trucks, economy cars, and even Motor Homes. I wouldn't take my new Audi A3 there, but I do have my Dodge Durango and 1966 Plymouth (ooooooo barracuda!!) serviced there.
They advertise their preferences to Ford Motorcraft, Jasper Engines and Transmissions, Good Year, and Dunlop Tires. They are a NAPA Prolink affiliate, which means that they can get any Napa part as fast as same day. This is very handy if you have a Classic American Car. Hilltop is a member of the ASA of Washington, an association of automotive service businesses dedicated to improving the automotive service industry and the success of its members. If you own a SUV, you should have it serviced here since Hilltop is an authorized installer of Gale Banks Engineering (manufacturer of power enhancement products for gasoline and diesel trucks, motor-homes, SUVs, and Jeeps).
So what about the prices? Well, the one thing that we all need to realize is that automobiles are the devil. Unless you're willing to get a computer science degree to work on the new cars, or be resourceful enough to work on the old cars, you should budget at least $1k-3k per year for basic maintenance, no matter what you drive. The pricing is very standard, and they go by a basic flat chart/matrix rate for each item they repair. I recommend that you ALWAYS get a quote for parts, services, and labor before authorizing anyone to work on your car. Get it in writing, especially the first time you do business with a mechanic or shop. If they do satisfactory work, nuture the relationship, and work your way in to 10% discounts for repeat business. If they continue to do good work, bring a friend in and make sure they know you referred them. This almost always gaurantees that you will get price breaks on labor.
Because of their relationships with parts dealers, there are warranties on many of the parts. This has saved me probably over $1,000 the past year. Be sure to ask for a discount on the labor associated with the warrantied part.
When I break down up North, or just need a tune up, I take my vehicles to owners Scott and Debra Witherow. Scott is possibly the most patient, long-suffering, and customer friendly business owner in all of Snohomish County, and Hilltop Automotive is probably the most reliable auto shop I've done business with, which is why I have stuck with them for so long.

MyBabyLove R.

Source: YELP

01/01/2012

I took my car to them since the diagnostic fee they quoted me was cheaper than other shops however I should have stayed away since they were not able to fix my issue, this is after taking my car to them twice for the same issue. Seems like they don't have proper equipment or expertise to pinpoint the issue. Also they didn't want to refund any part of my money which makes me upset.

Benji b.

Source: YELP

01/06/2016

There is NO ONE I would trust with the maintenance and repair of any of my vehicles besides the crew at Quality Hilltop Auto. They are fair, educated and above all Christian owned with integrity. They never tell me to fix something that doesn't need to be fixed and won't recommend I drive an unsafe car. I love this team!

Sharla Boeckel

Source: FBOOK

17/09/2013

We always bring our cars to Hilltop because they do a great job, they're honest and give a fair price.

Jimmy Reed

Source: FBOOK

18/09/2013

My parents have taken their cars to Joe since I was a kid. Got my first job with Joe when I was 16. Still taking my cars to Joe. Seriously awesome crew and company.

Sean Gasperetti

Source: FBOOK

15/12/2015

Justin Trinka

Source: FBOOK

15/06/2015

Joe Sullivan

Source: FBOOK

31/12/2013

MikeandStephanie Fazio

Source: FBOOK

23/10/2013

Rich Hanson

Source: FBOOK

17/09/2013

Jonathan Sullivan

Source: FBOOK

17/09/2013

Kirby Morris

Source: FBOOK

23/07/2016

Joe and his crew were very kind and informative. I visited here with my Subaru and overall recieved honest work for a fair price. They are a very busy shop, which for me is a good sign. Despite that, they were able diagnose my car and get back to me within several hours of dropping it off. I will be taking my cars here from now on.

E. Christian Magiba

Source: GPLAC

17/03/2016

Joe Sullivan and his team of mechanics are rare in this industry. They combine both the mechanical know-how to efficiently repair your car and with great customer service and care. Often it's one or the other; never both! I appreciate them letting me know what needs to be done now for safety reasons, but also what can wait until further down the road. (pun intended). :) That way, I can plan, save, and be prepared without feeling the pressure to do it ALL right now. I have personally known Joe Sullivan for over 20 years as my mechanic and friend. That's many miles and many cars...and one great relationship! Dustin and Cindy Remington

Dustin Remington

Source: GPLAC

12/07/2016

Joe Sullivan kindly looked over a vehicle to make sure it was sound before purchase and gave us a full rundown and charged a fair price. Honesty and integrity is present in all aspects of this shop.

Bradley Mortensen

Source: GPLAC

21/03/2016

Without a doubt Best service in the north end! I usually do not write reviews, but I have had a few other "well known" places try to rip me off by diagnose my vehicles, claiming I needed expensive work done (I'm controlling myself by not naming them), then took it to Joe at Hilltop. He said their diagnoses sounded "suspicious" and sure enough, it was something completely different and less expensive! Now there is only one place I take our vehicles, even if it means waiting to get in. Hilltop automotive..."honest", dependable, high quality work. It reflects the character of the owner, ...and word does get around!

Brian Ricci

Source: GPLAC

19/03/2016

A friend recommended Hilltop Automotive to us about 5 years ago. Since then, we've had about 10 interactions with them on 3 different cars. Joe, Mike and the rest of the crew have always been truthful and fair to us. They stand behind their work; a part they had installed on our van failed maybe 6-8 months later, and they replaced it with no charge to us at all. We're lucky to live so close to them, but even if we moved, we would make the drive to Hilltop. I honestly can't imagine taking our cars anywhere else.

Eric Barr

Source: GPLAC