03/02/2013

Totally agree with Kana S: "Great people, great service." I've always had great service at Jackson's. The people are friendly, candid, attentive, empathetic and very generous with advice. They try to help you save as much money as possible by putting themselves in your shoes, and are timely with their work. I had a ton of work done on my car, and they guesstimated that it would take 3 days to finish up, but ended up getting my car back to me in a day and a half.
The mechanic who worked on my car was always available to talk on the phone and discuss various ways in which I could stretch my money & end up on top. He seemed to genuinely want to promote the longevity of my car, and increase my general car knowledge for maintenance purposes.
Hopefully, *fingers crossed* I will never have to bring my car back to a mechanic during its lifespan (hah), but if I do, I'll bring it to Jackson's.
Bottom Line: Who knew you could get the warm fuzzies from an auto repair shop? :)

Emmeline S.

Source: YELP

19/02/2015

I have taken my car to Jackson's twice now, and each time they have exceeded my expectations. I have quite a bit of automotive knowledge, but they always have answers to even my questions. They do their best to diagnose an issue and make sure they find the real problem. They even left some chocolates in my car on Valentine's Day! I will definitely go back to Jackson's.

Spencer T.

Source: YELP

22/12/2015

I've been a customer of Jackson's for almost 14 years now. Straightforward, honest and excellent work every time I have been there. Bob is great to work with and I recommend them to all of my friends and family.

Nick C.

Source: YELP

18/03/2014

If I could give ZERO stars I would. DO NOT trust this place. My college age daughter was taken advantage of as they charged her what they called an "evaluation" of $350 to diagnose a new radiator. They then charged an additional $850+ to replace it and change the oil. I live in the SF Bay Area and called three places including my local mechanic @
and not only was the $850 extremely high for replacing a radiator ( in a Ford Expedition) but NO ONE charged for an estimate!
I've gone to many a mechanic and I've never heard of being charged for an estimate - unless you don't have the work done. Total rip off at Jackson's. If I could have been present to help my daughter navigate there is no way they would have gotten away with this. You guys should be ashamed of yourselves for ripping off people - especially a college student on a very limited income.

R L.

Source: YELP

11/02/2014

I am highly impressed with this place. I am moving to Sedona in a few days and wanted to tune up my car and check it out before the long haul. I picked this place because of it's high reviews on Yelp and I think they are great. Friendly service, AAA certified, convenient location, and very affordable. I got the Winter Special of $60 for an oil change, tire rotation, fluid check, vehicle inspection, brake check, and they replaced a rear light bulb for free. I think it was a killer deal. I've paid 40 just for tire rotation at other places. I would go here again (except I won't because I'm moving!) and I would definitely recommend this place to others.

Sarah C.

Source: YELP

03/12/2012

Great people, great service. Literally the only non-dealer oil change place that didn't treat me like I was a moron because I didn't know all the car terms etc. (and just being a girl)
Pretty good price also. At the end they didn't try to trick me into doing extra things to my car that I wasn't planning on.

Kana A.

Source: YELP

25/11/2012

Experienced the shop taking liberties when it came to fixing problems without first consulting me. I gave him a number of what I could afford to have done and agreed on the price and parts. When I came to pick the car up they gave me a complete different number, over $100 more, and said "well it needed to be done". I was not consulted, not even a phone call. He also looked at my wallet as I opened it and said "but it looks like you have the money". What the frack? I told him the number I could afford and he agreed not to go over it and then did. Sketchy. Yuck.

Cambria C.

Source: YELP

25/08/2011

I have been doing business with Jacksons for years. Not only do I appreciate their customer service (which is excellent!) but I trust them.
Trust and auto mechanics don't usually go hand-in-hand. There have been times when I was told that I didn't need the repair (which would have been much more expensive) I thought I needed.
The folks behind the counter (Derek, Tawnee and Matthew) are knowledgeable and friendly.
Way to go Jacksons! I'm glad you're here to take care of me.

Lisa J.

Source: YELP

20/11/2011

After dating an auto-mechanic for a year, I learned about the evils of money-hungry dealerships and the importance of finding a good independent shop. So when my car broke down after the 8 hour drive up from California, I sought the help of Jackson's. I received friendly, efficient service and felt my money was well-spent. (No "there's a unicorn in your exhaust pipe" shenanigans) They were even willing to talk to my car-savvy boyfriend on the phone about their diagnosis and negotiate on the price.
The boyfriend didn't last, but my customer loyalty to Jackson's has. Counter service is always extremely welcoming and they like to joke around to keep you on your toes. Another perk is that if you need transportation, they'll drop you off and later pick you up to get your car. So convenient!

Korbi K.

Source: YELP

01/09/2013

Found these guys online, they had great reviews so I took my car in for A/C issues. They tried three times to fix the problem using everything from silicon to zip ties with no success and they told me I would need a new compressor. Spent the rest of the summer without A/C until this summer when I took it into a shop closer to where I live. They fixed the problem by simply replacing a pressure switch that Jackson's told me they had replaced and the local shop charged me half as much. Bottom line is I would not recommend Jackson's Auto Care to my worst enemy.

Juan C.

Source: YELP

29/08/2012

This shop has stacked its reviews with great ratings. Please refer to the filtered reviews at the end. Filtered reviews are provided as link in tiny lightened letters at the end of the reviews. I explain how they gouged me and that shouldn't have been filtered since it happened to me and could very well happen to you.

Jorin W.

Source: YELP

07/07/2011

Halfway through a 5 day road trip with my brother we found ourselves out of luck when the trusty Expedition spit a spark plug just outside of Eugene the day before the long 4th of July weekend. Luckily out tow truck driver pulled us over to Jackson's where Derek went out of his way to get us back on the road.
Although the traditional fix is to replace the heads for a lot of money and time, Derek got us bumped up in the schedule and the techs at Jackson's got it fixed with a helicoil... We were on our way by noon.
Can't say enough good things about this shop. I really appreciated their helping us out of a really tough jam, and thoroughly explaining our options for getting a fix. Luckily the plug got the expedition back home to Sequim, Washington and it's still driving fine. Thanks so much for the help guys... I'm not planning on needing service in Eugene again for a while, but if I do I know who to call!

Pond S.

Source: YELP

25/06/2012

I had taken my 1972 Cadillac Sedan DeVille up to Seattle from the San Francisco Bay Area for an art show. Leaving the city on Sunday evening it seems like she was running a little rough but I was hopeful it wouldn't get too much worse and I'd be able to make it home. Those hopes were dashed when I pulled off the freeway in Eugene and could barely keep her running at stop lights by keeping one foot on the gas and one on the brake simultaneously. I pulled into the Motel 6 parking lot, got a room, and immediately went on Yelp looking for suggestions. Jackson's was not only the highest rated shop nearby there were even a couple of stories from other folks who were saved during road trips. The next morning I called and the told me they had a pretty full schedule but would try to squeeze us in. I rode the brake 5 miles there all the while playing out possible scenarios in my head (points? carburetor? spark plugs?). When I arrived the folks there were friendly and realistic - they told me if they had to remove the carburetor I might be stuck in town a couple of days. I was glad I had my work laptop with me just in case! I walked to a nearby coffee shop to have breakfast and get a little work done.
Around lunchtime I decided to head somewhere else to get a sandwhich but I had let my sweatshirt in the car and it had gotten chilly so I decided to walk back to the shop and get it. While I was on the way they called me and said we could talk when I got back to the shop. The first thing they said when I got back was "we're going to give you your car back". I did a double-take. They said they cleaned and adjusted the points and road tested her and she was running smoothly and that they could probably do more and find other things to fix but they figured that I'd rather get back on the road and that I should be good but that I should take her in for a full service with my regular mechanic when I got back. Total charge: $110. My jaw dropped. I was back on the road in 3 hours and for much less than I had feared. They understood my needs perfectly & didn't try to do any more work than was absolutely necessary. I thanked them, promised them another 5 star review, and hit the road. We made it home that night with no other problems!
I hope that on my next road trip I don't have any car trouble but if I do break down I hope it is in Eugene!

Plymouth A.

Source: YELP

11/11/2013

I brought my truck in late last week, because my tension pulley was "loose" and hitting my fan. I went in without my husband, which always worries me since my knowledge is limited and I always feel pressured to fix things that I know aren't broken. The staff was great. When I popped the hood, the guy looked at the problem, and told me the pulley was broken...and proceeded to show me why he knew it was the pulley and not just a loose bolt. He also explained how other components (the belt, fan etc), may be ruined, and why that was. I left the truck after they wrote up a work order to only do 1 hour worth of work without consulting me.
When they called, they told me exactly what did and didn't have to happen, with no surprises since he'd been honest up front, and not everything he'd cautioned me about was actually ruined. They also mentioned a few other problems that they had noticed (not related to the pulley and some that I knew needed to get taken care of eventually), but didn't pressure me to fix them immediately, just cautioned me about them and told me how to avoid serious problems, even if I didn't fix it right away. When I finally made it to pay the bill, it was LESS then the quote, I don't think that has ever happened. Not only that, but they wrote up a list of other work that should happen and how much it would cost at the worst case scenario (i.e. everything is shot). They even offered that if I gave some notice about bringing my truck back in, they'd shop around a bit for parts and see if they could get anything cheaper than the quote
As an extra bonus, these guys are AAA approved, so all their work and the parts are under warranty, adding some extra peace of mind.

Katie P.

Source: YELP

13/04/2008

I chose Jacksons because it's a AAA recommended shop. I have continued to use this shop because of the excellent customer service and quality work I've received for more than three years. A couple of years ago my brake light switch went bad, making it difficult to shift out of park. Jacksons made the repair, but I discovered a couple of months later that my cruise control (which is also controlled by the brake light switch) no longer worked. They fixed that problem and did my next oil change all at no charge. The staff is super friendly and always helpful, and the garage is one of the cleanest auto repair facilities I've ever seen. It's a little pricey, but the AAA discount offsets that. Plus the peace of mind knowing that a reliable, competent, and honest mechanic has worked on your car makes the slightly higher price worth it in my mind.

Jessica R.

Source: YELP

01/04/2010

Great pre purchase inspection service

These guys saved me a bundle of money. I was ready to purchase a vehicle that looked good on the net and asked them to look at it. They gave me a detailed list of issues as well as explaining what the list really meant. Thank you Derek! If I lived near Eugene you would definitely have my business.

catbird5

Source: YPAGE

25/08/2014

I took my car in to have my AC fixed. Dan was very helpful and the whole crew had my car fixed before noon. As a woman I am hesitant to go to mechanics out of fear of being taken advantage of. That was not the case at Jackson's. I also appreciated the thank you card as well as the free car wash coupon (and my car massively needs a wash!) I would not hesitate to continue to use Jackson's for my car repairs. You guys rock and thank you for your hard work!

Annmarie Weston

Source: FBOOK

05/08/2014

Dropped car off to get A/C fixed. Friendly staff. Gave me a ride to work. Quick to call and give me quote and get the work done. Added bonus surprise, my car was vacuumed and had a note with a coupon for a car wash. Great customer service. Thank you!

Marci Brinks

Source: FBOOK

20/10/2015

Jackson's does quality work reasonably. They are very knowledgeable, and will spend all the time necessary to explain all options.

Kenneth Willis

Source: FBOOK

19/06/2014

Always friendly and honest...they have a lot of my money, but I have a reliable car.

James Edward Downing

Source: FBOOK

14/02/2014

Ben Lebitty

Source: FBOOK

05/12/2013

Meyana Meme Love

Source: FBOOK

10/09/2011

Refreshingly honest, helpful, and kind.

I stumbled across these folks a decade ago, thanks to a friend of mine. I noticed one of his brake lights was out., and since Jackson's was near I-105, he went there see if they could replace it before he left town. Not only did they…

DrJRC

Source: CSEAR

10/10/2015

Good as their word

Job done as expected. I will use them again.

PHILIP C.

Source: SUREC

23/10/2015

Love the special touch!

I recently got the latch on my trunk fixed and an oil change. The service was done quickly and when I got in my car it was all vacuumed with a free car wash card and two little candies. Loved it!!

ROSEMARY B.

Source: SUREC

12/11/2015

People treat you like they should there by being curtious and with respect.

I have recomended them to family members so that tells anyone that we think Jacksons is a good place to go to and trustworthy.

MARK M.

Source: SUREC

25/11/2015

Your people - Everyone I dealt with was great.

Cost came in exactly as estimated.

JUDY B.

Source: SUREC

03/12/2015

Good Experience

kind, quick, and knowledgable.

DARREN R.

Source: SUREC

12/12/2015

Quality service

Easy to schedule service appointment. Prompt, friendly quality service.

DAN R.

Source: SUREC

17/12/2015

I get service very fast and it is great!!! Any new problems are always told to me(and where I can get them corrected.}

Great job!!!!!

LEONA L.

Source: SUREC

11/01/2016

Communication is great.

Always have helpful advice and guidance for those that are not automotive-ly inclined.

JOSSI S.

Source: SUREC

25/01/2016

From overwhelmed to overjoyed

When I brought my car to Jackson's, I feared it would be an expensive repair and that I would be without my car for a couple days. That was indeed the case. After a couple days, I received a call saying that the part they got to repair…

GINGER K.

Source: SUREC

18/02/2016

Honesty and Friendliness

I have complete confidence in Jackson's Complete Auto Care to do what is best for me.

DALE M.

Source: SUREC

19/02/2016

Good quick service

Very pleased with service but had to bring it back in to reset the maintenance need soon light.

STAN N.

Source: SUREC

03/03/2016

Trustworthy

Great people, great service. Trust Bob and his crew to get the job done well.

AMY W.

Source: SUREC

04/03/2016

Great service!

I feel confident knowing the service that's been done to my car will keep my safety and peace of mind at rest.

MICHELLE T.

Source: SUREC

06/03/2016

Dependable

I trust Jacksons' to do what is needed in the best way possible. They keep me informed and help me make informed decisions.

KENNETH W.

Source: SUREC

24/03/2016

Excellent service!

Bob is friendly and thorough. I always get excellent service. Love that they remind me when I need to go in for regular maintenance. Plus a free car wash. Coffee and cookies while I wait. Thanks guys!

SHARON H.

Source: SUREC

28/03/2016

AND a cleaner car? Thanks!

I was overdue for an oil change and my life has been hectic and I was embarrassed at how dirty my car was. It also needed a wash and vacuum and dusting, but Bob and his crew have been keeping me running for a good while--without judging…

MARY R.

Source: SUREC

16/04/2016

Great

Always fast and at a good price!

ANDREW K.

Source: SUREC

11/05/2016

thank you

you all are the "best-est" in expertise, care, friendliness .. etc etc!

DOLORES P.

Source: SUREC

30/05/2016

Have not been disappointed

Jackson's was recommended to us by a friend when our mechanic went out of business two years ago. Their integrity, knowledge, great communication and clean shop have kept us coming back. They can be trusted. We are very grateful for…

MELINDA H.

Source: SUREC

09/07/2016

Wiper switch issues resolved.

Even I am not perfect, but Jackson's will do what is right until it is perfect. We did not get a switch correct, but after 2 visits and no extra cost they went over and above to make it right. Thanks again for surpassing expectations..

JIM D.

Source: SUREC

12/07/2016

Xxx

Xxx

DANIEL H.

Source: SUREC

05/10/2007

So amazing!

Everyone I know goes to this place! They are amazing! I always feel like they are looking out for me here. I completely trust them with my car. They have terrific customer service!

Michelle B

Source: INPAG

10/05/2009

Car Care

We have taken our cars here for about 1 year and have only had oil changes done so far. I appreciate the reminder cards for the timing for the oil changes. They seem to know what they are doing and get it done in a timely manner. Only…

Terri T

Source: INPAG

18/02/2010

kim

jacksonI Is the place to go for all your auto needs,They are very helpful and the staff is the best you will ever find.It is the place to go.

kim e

Source: INPAG

04/08/2016

My car was overheating so had it towed to Jackson's to diagnosis and repair. The mechanic called me regarding the diagnosis and explained in detail what they found. They provided a price quote which I approved. When I picked it up the next day my car worked perfectly, was nicely vacuumed and the bill was exactly as stated. Very friendly experience.

guy johnson

Source: GPLAC

14/03/2016

Fast, Friendly and Professional..If your looking for a place that you can trust, Jackson's is the spot! Not only do I use them exclusively, but I send both my college age kids there for all their automotive needs. I have had nothing but great experiences since I started using Jackson. I feel safe sending my kids there that they will be treated like family. Can't say enough good things about this great shop. My vehicles (and family's vehicles) are always fixed right, on time, and very affordable.

Jason Riedberger

Source: GPLAC

17/02/2016

Best shop in town. I take all of my vehicles there and they are always honest and are able to explain things so it makes sense. I would recommend Jackson's to anyone and everyone.

David Smid

Source: GPLAC

09/04/2015

I loved it. My truck had a check engine light on and it was worrying me. I found these guys on google and to my surprise I also found coupons! I thought to myself "hey, this is cool. I can get a free diagnostic. i'll give this place a shot." Showed up at 10:00am and it took them ALL DAY to run a diagnostic. Probably because they perform such an extensive check on the flashing light that tells them whats wrong with my engine. They called me at 4:30pm and told me that my master brake cylinder was bad and that I needed to replace my O2 sensor. I was impressed. Only 7 hours to figure out such cryptic failures (despite my brakes not working at all that week). I wasn't doing anything that Tuesday anyway. So I went back in to pick up my truck after a long day of anticipatory waiting. They had a bill waiting for me there for $180.00. WOW ONLY $180 TO RUN DIAGNOSTICS FOR A CHECK ENGINE LIGHT AND I HAD A COUPON FOR A FREE DIAGNOSTIC. Easily the best deal I have ever gotten from an autoshop (those shops with signs that say "free check engine light inspection" are lying to you). They hadn't actually done any work (nothing all day) to my truck, but i guess they did figure out what was wrong. I asked, "ok, so how much to fix my master brake cylinder and change the O2 filter?" "OH ONLY $1600.00" "cool I have this coupon for 10% off brake work" "oh yeah we already applied that" "uh" I was impressed. So impressed that I went to Autozone and bought my own O2 sensor and master cylinder for 97.00 (total). It took me an hour using my amateur skills to change out these two things. I thought to myself, "so strange, I wonder why they would charge me $1600.00 for such a simple job with really cheap parts." Probably for the same reason they charged me almost $200 to read engine diagnostics for my check engine light, when every single other auto shop will do that procedure for free in less than an hour. So I guess I'll give your shop 5 stars, cause I LOVE IT when a mechanic bends me over, f*%ks me, and tries to make me pay for it. Anywhere in Oregon is better than this place. /s

Tysin James

Source: GPLAC

31/08/2014

When my van developed a transmission issue, I had it into a transmission specialist who verified that the transmission itself was fine and that there might be a computer or harness issue. I brought it into Jackson's, they identified the issue within a half-day of me dropping it off (frayed connector in the wiring harness to the transmission) and had it repaired the day after the part they ordered came in. They also replaced a turn signal bulb and verified that we didn't have any leaking seals. I'm thoroughly satisfied by the skill and attitude of the people I worked with and will bring the van back the next time I need service.

Barret Spangler

Source: GPLAC