03/08/2016

In June my daughter had an accident driving my 2015 VW Passat, 1900 miles on it. It wasn't her fault & fortunately no one was hurt. I'm not familiar with any of our local shops because I've never needed repairs done to any of my cars. I was referred to Emerald Coast Collision. Chuck/Emerald Coast Collision did an excellent job repairing my car. All OEM parts because it's a new car & that's what I requested. They cater to the customer not the insurance companies. Emerald Coast Collision will be my shop of choice.

Carter L.

Source: YELP

05/04/2016

This establishment did an amazing job on my son's vehicle. They were very respectful and kept us in the loop the entire time the vehicle was in their shop. Thank you to Mr. Chuck Roland and his staff for taking such good care of us!! Tyson and May Eager

Tyson Eager

Source: GPLAC

19/08/2015

If I could give this body shop less than a star and still review, I would. HORRIBLE experience!! BEWARE!!! After going back and forth with absolutely NO communication without me having to call first for weeks, my car was supposed to be ready on a Monday. Each day that week, I called in the afternoon to check on my car and they had a new excuse each day on why it wasn't ready. Finally that Thursday, I was told I could pick my car up right before 5 pm. When I arrived, I had to wait an additional 45 minutes past the time he said it would be ready for the car to be "cleaned." Once it was done, I noticed the hood was put on crooked, the right side corner panel was not flush with the bumper, the paint was chipped in multiple areas, the paint did not match the rest of the car, my interior was covered in grease, and I had to snap my door pieces back on all the way. I pointed out the work and they have offered to repair it, but I am terrified to even let them attempt to correct it. On another note, they did not accurately provide information to my insurance company about how long it took them to finish the car and told them it was completed on the 11th when it wasn't done until the 13th; therefore, I was charged by Enterprise for those last few days of rental. I am now having to open up a case with my insurance company and provide proof I didn't pick it up until Thursday because the shop says otherwise. While having the conversation about how upset I am with everything, one of their managers, ERIC, got very rude with me and wanted to remind me that "he was the only one that could get my money refunded." I would never recommend this company to my worst enemy. Save yourself the trouble and avoid this shop!!

Brianna Traweek

Source: GPLAC

22/04/2016

I have used Emerald Coast Collision several times and they have always been very professional and have done a fantastic job every time.

Mary Lurk

Source: GPLAC

22/01/2016

Very impressed with the owner, very professional, great guy.

josh rugg

Source: GPLAC

11/11/2011

This shop was excellent, they were on the USAA list and I took my VW here after it had damaged from an attempted break in. They fixed roof, windows, seals, and door lock and got it done quickly. I had to bring the car back a few days later when the door lock stopped working again. They quickly got someone to fix it on the spot and I left in only a few minutes with no hassle. They were always nice to me and strive to please the customer. I don't know if I could afford their prices if I were paying myself, but through my car insurance I had an excellent experience here.

Brian Cassidy

Source: GPLAC