Great people, I have no doubt about that. But in my case, I am frustrated beyond belief, as Tom (the owner) is seemingly incapable of owning fault with his work, which we ALL make in our respective line of work sometimes....
I had both CV joints go on my 2008 Subaru Outback when passing through Gunnison enroute to family in Mississippi/Arkansas. Tom stayed past hours to finish our job and get us on the road that next morning. He also gave us a pretty good deal on the labor. It was a godsend... But mistakes are just human...and the CV joints popped out on the highway once we reached Mississippi, leaving us stranded, immobile, in 75mph traffic until a tow truck came. The local shop in Jackson, Mississippi, secured them into place, and said we'd need to find a Subaru dealership to get them fixed asap, as there was some damage to the tines and boot. They were leaking the whole way back to Arkansas and went out on the Highway near Fayetteville, Arkansas, and I again had to be towed to the Adventure Subaru, where they said I had no choice but to replace the CV's and boots again, due to improper installation. I called Tom to discuss this, and he denied any fault. He even had the parts sent from Arkansas COD, and reimbursed by the local Carquest he had purchased them from, offering to reimburse me the amount for the parts - but not the labor, which was an infuriating compromise. And for two months now, since his reimbursement, he has only screened my calls, and denied me any of the $546 owed. I, again, do not doubt he is a good guy, as he so proudly proclaimed upon meeting him...and he did save us at that juncture, but he is now showing his pride is greater than his goodness. We do not deserve such treatment, for a failed job that we paid for, and while he sits with even MORE money from the Carquest's kind favor of reimbursement of the parts we sent back to him. He mentioned his father's death in a conversation back early January, mentioning that he would be sending money asap...but this is not justifiable business ethic, no matter what is happening in a business owner's personal life. I do NOT recommend service with Tom's Shop, AT ALL, unless he makes right this situation...
