17/07/2016

Our grandgirl desperately needed a dependable car. We knew the one place to go for a used car for her. These folks care about their customers and only carry automobiles that are trustworthy. Thank you for being there for us again!

Beth Eaton Ramsey

Source: FBOOK

03/12/2013

I AM IN LOVE WITH MY NEW CAR!! These guys were so helpful and made a usually painful process an incredibly flawless experience! Truly honest and great people! Don't go anywhere else! They are seriously the best in Denton county and I'd say even the best in Texas!! I'm a fan!!

Catherine Refo

Source: FBOOK

07/11/2013

I love the brands cars chArlton Motors carries. My family has had great service on two occasions!

Jill 'Seefeldt' Skaggs

Source: FBOOK

09/03/2016

Jennifer Glanton

Source: FBOOK

18/10/2015

Mark Burns

Source: FBOOK

08/11/2013

Kaylee Beougher

Source: FBOOK

14/06/2016

Bob Murphy was outstanding! He was very patient, understanding and detailed. He also offered advice that helped me... thanks to Bob I'm smiling in my Jaguar.

Sheryl F.

Source: YELP

03/05/2016

Brennen was my sales guy and he was completely helpful and made the car buying process as a first time buyer very pleasant thank you Brennan for all of your hard work.

Chase P.

Source: YELP

04/04/2015

Here's my idea of a bad day:
1. Having to spend a large sum of money on something I generally don't have a lot of use for.
2. Going into debt for said large sum of money.
3. Dealing with car salesmen.
On Friday, March 27, 2015, as only happens every few years but still happens too often, those three converged on me again.
Gary Charlton, however, was able to take most of the misery out of the ordeal. We still spent money and took the corresponding debt, but at the end of the deal, I was satisfied that we are better off than when we visited his dealership. This is only the second time in my life that I didn't have immediate buyer's remorse as I drove the car out of the lot.
There were no high-pressure salesman, just folks wanting to do business. Gary introduced us to the vehicles but let me do my thing while I checked them out. He answered my questions quickly and honestly.
There was only one mechanical problem with the vehicle we purchased, but Sergio, Gary's service manager, wouldn't let us drive it home until he took care of that for us. We had to wait a couple of days to pick it up after purchasing, and since we had traded in our one and only vehicle during this purchase, Gary took care of us with a loaner until Sergio got done. I wouldn't expect either of those classy moves from another dealership that's not one of those flashy 300% markup lots.
Well done, Gary and Sergio, and thanks! I meant it when I said I would be back to buy our next vehicles from you.
Beware of the traffic jams on I35E during your test drive, though! Fortunately, the car was comfortable and we ended up buying it.

Bruce M.

Source: YELP

24/04/2015

Very professional. Treated me and my wife with respect. saw that i was a first time buyer so explained everything in details. kept looking around to find me the best interest rate. showed that he cared about our purchase and not just our money. glad I bought from him.
Thank you Brannon Stautzeberger!!!!

Chris S.

Source: YELP

17/11/2015

Nice guys, that work here but as far as getting a square deal avoid this place. They tried selling me a car with serious water damage among other issues. Good thing I got the pre buy inspection done on the car. When the owner seen the service sheet his response was "well I'm not in the business of rebuilding cars" as if he wasn't going to dos the issues and someone else world but it if I won't. If you buy any car from here get a pre buy inspection done.

Patrick S.

Source: YELP

21/07/2015

Great overall experience here at Charlton Motors. Robert treated us right. I had a recent slow down at work and needed to reduce by car payment Robert worked really hard to get us a good rate on the car we wanted. I would recommend them to anyone great staff and large inventory.

Chad G.

Source: YELP

09/02/2016

Over the past few months I have been researching and looking for a nice used F150 Raptor. Throughout the past 15 years I have bought and sold a lot of cars, thirteen to be exact. I've never purchased a car through a smaller dealership just because of past experience when it came to shopping for cars and the perception that "I'll get a better deal at a large dealership". Recently I found a truck that was in my price range and had all of the features of a truck that I was looking for and it happened to be at a smaller dealership. The first thing I did was look at the reviews on Charlton Motors using a Google Search and the reviews were all excellent. I sent in an inquiry on a vehicle after business hours and immediately I got a response from Brannon. He was calling to let me know that the truck was available and simply to find a time that worked for me to come and see the truck. The next day, which happened to be a Friday, I drove over to see the truck and planned to spend at least 30 minutes having someone try and "sell" me the vehicle before I even had a chance to drive it, but that wasn't the case at Charlton Motors. Brannon took my driver's license and handed me the keys to the truck so that I could take it for a spin. While I was gone he and his team were at work appraising my vehicle. Upon returning to the dealership from my test drive I was simply asked if I liked the truck, which I did. Brannon wanted the evening to work on the numbers and call me back Saturday morning. Saturday morning came and I got a text from Brannon that his little girl was sick but he was committed to his word on putting together a deal for me which says a lot about him on a Saturday afternoon with sick child. The following Monday Brannon called me with the final numbers on the truck. There was no sales pitch like you hear at a large dealership like "wow we're losing so much money on our car" so you must buy this one. He said here is the best deal we can do for you on your trade and our truck, it fit the bill so I filled out a credit app and was approved immediately. I got a great finance rate and went in on Monday and picked up my truck. Paper work took about 10 minutes. All in All I invested less time at this dealership, got the best service I have ever had and spent a fraction of the time. Don't hesitate to look at any vehicles at Charlton Motors, in fact I'd shop them before you head to the "Big Dealership", trust me it will save you time. Car transactions are usually very time consuming and stressful. Buying from Charlton I got a thank you handshake from one of the owners and it took me less than an hour of my time to purchase the truck I wanted. Thank you guys for the great truck!

Donald H.

Source: YELP

27/10/2014

Response to the clown owner of this half baked dealer. Fact 1: I did not specifically want the SL in White, I wanted an SL55 in white, black or blue, i happened to find this one near where I would be this weekend. Fact 2, these clown said, and I am quoting them, "blue is an off color for Texas", a false statement (a lie). Fact 3, I specifically bought the Cayenne in blue because I liked that color, and I am not trying to get rid of it because of the color. Fact 4, Gary tries to promote his positive reviews on Google because they are planted: period. Fact 5, Gary never reached out to me, and has not tried to deny the way Robert treated me. It is pretty clear these people like to make things up as they go. Fact 6, Gary likes to shout from the rooftops that his car is 5k under retail, while conveniently leaving out the fact that he offered me 11k under retail; criminal.
Do yourself a favor and go to a real dealer, who deals honestly, not some clown who has been forced to move his business. Big mistake trying to deal with this guy. I went against my better judgement, and now realize that I should have trusted my instincts.
WARNING!!! Do not go to this dealer. My experience is as follows:
I call about a car on the lot, and tell them that I have a car to trade in: a 2005 Porsche Cayenne Turbo with only 60k miles in excellent condition. The salesman, Robert, asks for my vin number and pictures, which I happily send. Upon receiving them I get a call back from the salesman who asks me if I really want to trade the car in. I tell him I do not need to trade it in, but would like to for the tax benefit. He then goes on to tell me that my car is worth less money than I would assume because it is midnight blue, claiming that this is an "off color" for Texas; a laughable notion. I then ask him what they will offer me and he says he will call me back. He never called back.
Later that day I reached out to Robert, who claimed to have tried to call me, yet there were no missed calls, and no voicemails on my phone. I ignore his dishonesty and ask him what they would offer me for trade. He turns around and tell me 14k, thousands below wholesale, and ten thousand under clean retail according to kbb, nada, and blackbook. I then ask him if they will move on their price, to which he says no, "we are priced right." When I point out that they were looking to make money on both ends he simply laughed and became aggressive towards me. He went on to tell me that Gary, the owner, and presumable the guy who made the offer, would contact me. I have not heard from him.
If you are desperate, and wish to be taken advantage of, giving up huge percentages on the trade, while paying huge markups on the purchase vehicle; go here. If you want to be treated poorly, ignored, and looked at as a target; go here. If you want to deal with someone honest, who will treat you well, and look to make a fair deal with you; go somewhere else.

Vincent J.

Source: YELP

12/04/2014

This was hands down the worst potential car buying experience I have ever had. Let me tell you my story...
I was out taking a walk in my new neighborhood (transplanted from Los Angeles 6 months ago and newly retired). I was feeling so good. Beautiful day and I had my dream car on my mind. After seeing several on the road.
I happened to walk by Charlton Motors and said why not ask about it.
I was welcomed in and told the GM what I was looking for. My dream car is a Corvette. He says to me we have a Chevette and proceeds to laugh it off when he sees the look of shock on my face. I give him a pass instead of walking right out the door. I tell him this will be a FULL CASH sale. He 'seems' interested after that and starts using his computer tool to pull up a few cars. I'm thinking maybe this will be a good experience. I leave my contact info because he says he will send some pictures of available cars. I say cool, I will speak with my financial advisor and it should be a go.
I get an email from him 2 days later asking if I was still interested. The few days I had in between waiting for pictures (none), his off-hand remark and speaking with my money person kind of soured me on the deal and I kind of told him that I need to wait. BUT, he responded that the car pricing goes up this time of year and to let him know when I'm ready.
I gave him another pass and decided to go through with the deal the same day. I did not want to spend more than my budget. He responded like he was as excited as me and asked for my desired specs for the car. This was early day well before noon. CRICKETS! I am checking my email all day and night. Not even a thank you for the info and I will get right on it. NOTHING! I sleep on it and wake up fully expecting an email at least. You see, this is how we correspond via email. What sales person does that??!! No phone calls? Not even out of general courtesy?! Did I say this was a CASH DEAL and he gets a finders fee that I had NO issue with. Wow
I WANT MY CAR!!!
So, I send an email to him after 10am asking if he got my car specs. He responds 'We are good!" I will send pictures in a bit. I'm ecstatic and send back my bank has been funded with the money to buy. Here we go again...I check my email and still NOTHING All Day and evening.
I have 36 years sales and customer service experience so I can definitely tell when someone is giving POOR service. UNACCEPTABLE!
I send an email thanking him for his time? Ha! I also apologized for any inconvenience to him this change of mind would cause. Ask me if I got a response to that...right...NOTHING!
I am so done with CM. They do not deserve 1 star as far as I'm concerned.
I don't want to think they just did not want my money, but it makes me wonder.
Oh, by the way I got a great hook up with someone I trust. We actually spoke live! No hiding behind emails. My car is being delivered to my front door next Friday. Carry on.

Carol B.

Source: YELP

26/03/2014

My husband and I have been customers of Charlton Motors for years. We recently bought our third car from Gary and his staff and couldn't be happier. Efficient, honest, knowledgable and trustworthy are just a few words to describe Charlton Motors. Gary has shown us that we can have a nice vehicle without buying new, saving thousands of dollars on a car that fits our lifestyle, budget and family. Gary and his team understand the importance of keeping customers happy and do so by offering fair prices and excellent service from start to finish. We are not only customers but also refer Charlton Motors to anyone looking for a new car. We couldn't be happier with our new vehicle and know we will be back in a few years for something else!

Tricia H.

Source: YELP

07/03/2014

Very knowledgeable and a great staff. Had me excited about the car and their services. Will refer them to friends.

Tesh M.

Source: YELP

09/06/2014

Absolutely WONDERFUL experience!! We had been looking for a really nice car that met every expectation I had. I am very picky and customer service makes or breaks a deal. Terry, Gary and the team at Charlton Motors were all more than helpful. I wanted a white car ~ black leather luxury car but it had to have power!! We happened to catch the guys as they were getting ready to close for the day. Terry greeted us with a smile and reassured us the time was not an issue. He listened to me ramble about what I wanted and offered to take us on a test drive in a Mercedes they had recently acquired. It was visually perfect. After the drive, I knew this was the car I wanted. The price was a bit more than I had envisioned spending on my car. NO WORRIES!! Terry took us inside and ran numbers for us. It was really late so we all planned to meet the next morning. The next morning we met at 10 and even with a couple hiccups on our behalf, I drove off the lot in my baby by 3!! He obtained an UNBELIEVABLE interest rate for us on a used vehicle & they even had my window tint stripped and then retinted!! I couldn't have asked for a better car buying experience. The guys really worked hard on obtaining our business and I will ALWAYS turn to them when I decide to purchase another vehicle!! Terry & Gary went above and beyond for us and we appreciate every single minute they spent for us!! Thank you!!

Nichele B.

Source: YELP

07/11/2010

Warning! They are not closed, they just moved.
Buying for Charlton Motors was one of the worst decisions i have ever made in my life. The car buying experience was bad from the start. I should've just left when the car i came to test drive was OUT OF GAS. I mean light on, out of gas! Seriously?? How do you let a potential customer test drive a car and not put any gas in it?? I fell for the bait and switch when they parked a similar vehicle next to the one i was interested in because they told me is was the same price. I find out later after test driving it that it was in fact $1000 more. There were so many things wrong with the car i ended up purchasing from them, i won't bore you with the laundry list, but it has cost me about $1800 to fix everything from a severely bent rim that won't hold air to bad bushings, lower control arms and a front bumper that wasn't even attached to the car. It was just wedged into the front end. I understand it's a used car and won't be perfect but this was ridiculous. they took no responsibility and denied everything. don't expect ANY kind of customer service after you give them your money. Avoid these people at all costs.

joel p.

Source: YELP

02/07/2016

Drove over 600 miles to pick up a Dodge Cummins, price was decent and the truck looked great from all the pictures and truck is sold as is. When I got there the truck need some work, burnt out parking light, missing radio antenna, stereo smashed in, cracked mirror, you could tell it had body work and a paint job but the carfax said no accidents, shocks were going bad, coolant was low, needed an oil change, batteries were old, only had one key/remote, the front wheel wells were falling off, missing door reflectors, the AC wasn't the coldest and a few other things were needing to be fix, and Robert told me he will go $150.00 off and that's all! He didn't even want to top off the fuel tank. Felt like a slap in the face when he told me $150.00. So got my deposit back and went to another dealership.

steven atencio

Source: GPLAC

24/04/2016

Worst dealership in the world. Robert, was my salesman. I still remember him because this car has sucked so much out of me. I bought this car from them 3 years ago. Robert, lied to me by saying I had to buy an aftermarket warranty because of the bank we were getting the loan from, thats illegal. Also, that the accident it was in was minor and took place in a parking lot. Hahahahahaha. Yea right, this vehicle has been slammed from both sides. Be warned this dealership will sell you very damaged vehicles. I have spent $1000 to fix the bad electrical job from the horrible accident it was in, $2500 on the transmission, $600 on a new front bumper (zip ties were holding it on), $300 for sensors, $1000 on exhaust (that was bent too). If their mechanic is so good as they say, no doubt he would have noticed all the bent metal on the bottom from being side swiped on both sides. And I spent a lot of money on the engine. These guys cant be trusted. I tried to make a claim through BBB a few years ago and received no response. I bought a 2008 Trailblazer SS about to trade it in on a 2015 Chevrolet SS, thank goodness I have this horror out of my life soon.

Wesley Sikes

Source: GPLAC

24/02/2016

I brought my CRV Honda in for some much needed auto repairs! This car is going to be my son's first car to drive until we trade it in for a truck later. I am happy with the repairs and the price. I will be back if I need more repairs. I also like how close the repair shop is to me so I don't have to drive too far.

Jennifer Glanton

Source: GPLAC

09/02/2016

Over the past few months I have been researching and looking for a nice used F150 Raptor. Throughout the past 15 years I have bought and sold a lot of cars, thirteen to be exact. Ive never purchased a car through a smaller dealership just because of past experience when it came to shopping for cars and the perception that Ill get a better deal at a large dealership. Recently I found a truck that was in my price range and had all of the features of a truck that I was looking for and it happened to be at a smaller dealership. The first thing I did was look at the reviews on Charlton Motors using a Google Search and the reviews were all excellent. I sent in an inquiry on a vehicle after business hours and immediately I got a response from Brannon. He was calling to let me know that the truck was available and simply to find a time that worked for me to come and see the truck. The next day, which happened to be a Friday, I drove over to see the truck and planned to spend at least 30 minutes having someone try and sell me the vehicle before I even had a chance to drive it, but that wasnt the case at Charlton Motors. Brannon took my drivers license and handed me the keys to the truck so that I could take it for a spin. While I was gone he and his team were at work appraising my vehicle. Upon returning to the dealership from my test drive I was simply asked if I liked the truck, which I did. Brannon wanted the evening to work on the numbers and call me back Saturday morning. Saturday morning came and I got a text from Brannon that his little girl was sick but he was committed to his word on putting together a deal for me which says a lot about him on a Saturday afternoon with sick child. The following Monday Brannon called me with the final numbers on the truck. There was no sales pitch like you hear at a large dealership like wow were losing so much money on our car so you must buy this one. He said here is the best deal we can do for you on your trade and our truck, it fit the bill so I filled out a credit app and was approved immediately. I got a great finance rate and went in on Monday and picked up my truck. Paper work took about 10 minutes. All in All I invested less time at this dealership, got the best service I have ever had and spent a fraction of the time. Dont hesitate to look at any vehicles at Charlton Motors, in fact Id shop them before you head to the Big Dealership, trust me it will save you time. Car transactions are usually very time consuming and stressful. Buying from Charlton I got a thank you handshake from one of the owners and it took me less than an hour of my time to purchase the truck I wanted. Thank you guys for the great truck!

Donald Hooton

Source: GPLAC

10/06/2016

Bought a high end vehicle from these guys. Promised me the car was completely serviced up and down. Had several issues the first few weeks which they attempted to fix but ended up only putting on new tires (tires were a non issue) instead of fixing the front end issues, sensors and breaks. The breaks squealed pretty bad and they promised me it was just break dust. I've owned several high end European cars and knew at this point I was getting the shaft. Last week had 2 professional estimates on the breaks (Maserati). It needs complete rotors and break pads: $6000-$8000. Now the owner and sales person are ignoring my calls. Imagine that !!!

John Purcell

Source: GPLAC