I went to Wright's Car Care because of the positive reviews that I read about this place. Like the many other reviewers, I had a pleasant experience; so why did I give this place 3-stars instead of 5?!? Here's why:
I took my 2008 GMC Yukon Denali into Wright's recently for an overall inspection because I had just bought it (about 2 months ago) and wanted to ensure that there were no major issues. Prior to reaching out to Wright's, I had taken my vehicle to Steve Raymond Chevrolet for a 20-point inspection. However, I didn't feel that inspection was thorough enough, plus I noticed a couple of minor things that I wanted to get checked out. After reading all of the great reviews, I called Wright's to make an apt to bring my vehicle in. I met Dave, told him my concerns and we proceeded from there. I ended up leaving my vehicle at his shop for a thorough inspection. Later that day, Dave called me with a breakdown of costs for the things he (his mechanic) found wrong with my vehicle. I was surprised to learn that they found over $1,400 in needed repairs...I mean I was beyond stunned; especially since Steve Raymond didn't discover any of these things. Nonetheless, because I believe in taking good care of my car, I agreed to get some of the work done that day and bring my vehicle back later for the additional work needed. Again, I didn't anticipate $1,400 in repairs for my vehicle.
Fast forward a couple of hours, Dave and his team completed the work (water pump and ac belt) and even threw in a smaller job for FREE (replaced light bulb of front headlight)! I picked up my vehicle and was satisfied with what was done. Because Dave and I had discussed my concerns in great detail (and he listened with care), I felt very confident in the work performed on my vehicle and that his recommendation for repairs were necessary. I didn't question it.
The next day I told my ex-spouse about the repairs to my vehicle and the additional repairs I was going to get done. I gave him the estimate from Dave and he (my ex-spouse) immediately gave me "the side-eye". He reviewed the estimate in detail and said that I didn't need to get some of the things done and I paid entirely too much for what I had done to the vehicle. I explained to him what was explained to me by Dave -- i.e. using AC Delco parts, warranty on repairs and/or parts, etc. but he still remained adamant about his statement. Essentially, my ex felt that I was taken advantage of because I was a female and didn't know any better. One of the issues on the repair estimate was for a transmission flush/change (that's not the exact title of the service, but it's essentially what it is). My ex pointed out that since my vehicle had over $90K miles on it, it wouldn't do any good to flush/change the transmission fluid; in fact, he said it would probably do more harm to the vehicle. He went on to say that no experienced mechanic would recommend that service on my vehicle since it's never been performed before. He told me to check with another shop in the area about this issue and the others Dave listed on the estimate for repairs. Sure enough, I visited two other well-known shops (with outstanding reviews) and was given the exact same information as stated by my ex. I made a point NOT to tell the other shops about my experience at Wright's because I wanted an objective unbiased opinion of the issues with my car. Essentially, I was told NOT to get the transmission service done because it would cause more harm to my vehicle. Further, the estimated costs given by the other shops for the additional minor work needed was a fraction of what Wright's were going to charge me. Needless to say, I was very very disappointed!
It is for this reason that I cannot give Wright Car Care 4 or 5 stars and I will not be returning for any additional services. Although I had a pleasant experience, I have to agree with my ex-spouse that I was taken advantage of because of my ignorance. It's important to note that prior to purchasing my 2008 Yukon Denali, I owned a 2006 Lexus GS 300, 2004 Acura MDX Touring and a 2007 Cadillac CTS; thus, I am no stranger to the costs associated with owning luxury vehicles.
So, there you have it...my true and honest review. My advice to anyone (especially women) seeking a trustworthy, honest and professional mechanic is to: 1) DO YOUR OWN RESEARCH - know your vehicle and what maintenance is necessary to ensure your vehicle's top-notch performance and 2) SHOP AROUND - get more than one opinion/estimate before making a decision to pay for recommend repairs.
Good Luck!
