My first experience with Pat's was great. I called late on Thursday afternoon, spoke to Troy about what needed to be done based on an inspection from another shop, but that other shop's estimate was a little too costly for me (replace 3 motor mounts on an '07 Honda Odyssey van - not overly hard, but certainly involved, and I'm just not into doing things like that myself anymore). Based on the information I gave him, Troy gave me some ball-park quotes over the phone (on the high-end, that's fine, it's expected to cover his bases, but still hundreds cheaper than the other shop). I took the van to him Friday mid-morning. He looked at with me in the parking lot and said really, just looking at it visually, that probably just the one main front mount needed to be replaced. I left it with him and went to work so he could diagnose it properly on one of their many lifts. He called me around 12:30pm and said he was confident just the one main mount needed to be replaced. He said the part was in stock (probably meaning Parks or AutoZone had it and they would get it once I OK'd it) and the cost was going to be 1/3 of the other shop's total estimate - wow! I called him back around 1:30pm, said do it, and he called me at 4:30pm the same day saying it was already done. I picked the van up Monday morning, and Troy showed me the old motor mount and how it was torn and worn out (and he even let me take it with me to show my wife how bad the damage was). Overall, I concur with the other reviews. Very down to earth guys, no BS (that I could tell), and they just fix it and give it back to you. The cost was right, they were super fast and responsive to my inquiries, and the staff was pleasant to work with. Now, it is a somewhat busy mechanic shop, so it's not spick and span like a church or anything, but you can tell these guys do a lot of work based on how many cars are out front waiting to be repaired or already fixed, how many are in the lifts, and how many people are moving about. One thing that I really liked is at the end of the payment transaction Troy asked what I thought of my first experience at the shop. You know, a lot of "corporate" shops couldn't care less what you think, but these guys are trying to make a living and are working to earn your business. I'm glad I went to them. It's hard to find a good, honest, inexpensive, thorough mechanic anymore. Based on my first trip to Pat's, I'll be giving them a few more tries to find that elusive old school mechanic we're all looking for. I hope this is that shop!
