Previously had a 5 star review on here for Affordable Auto due to two great experiences there. This last one (or several actually) wipes all of that out. Last month I brought my Vw Touareg in to get a oil plug rethreaded and an oil change. While they were working on that they called and told me I needed to have new struts put in the front of my car. No problem, I gave them approval to do it. I came picked up my car, paid my $780 bill and left. The next day I noticed an oil leak under my car. No big deal, figured I would take it back and they would resolve. When I did, they said I needed to have a oil pan replaced and that would fix the problem. Sounded reasonable to me, so they did that. I came and got my car and scheduled to have a window that would not go down fixed as well. I took the car home, and the next morning, it was still leaking. When I took the car back to have the window fixed, I asked them to look at the leak, they said they would, they also told me I needed a new window motor. Ok, no problem, order it and put it in. Motor arrived and that did not solve the problem. They also were still unable to fix my oil leak. They now told me there was a switch that needed to be replaced in the door that operated the window, ok, no problem, I paid another $400 to have that ordered and replaced. The part comes in and I take my car back, they replace the switch, but call and tell me that they damaged another switch and that I would need to bring the car back again to have that switched out. Please note, that they still were unable to stop my engine from leaking oil, they slowed it, but its still leaking. I brought the car back again, and they replaced the switch that they broke, but yet again, the window still would not go up. I told the manager I wanted my car fixed or some sort of refund since I have now paid more than $1,600 to have struts replaced, my window fixed, and the oil issue resolved and they were not able to do the last two, although I was charged for it. I agreed to let them have one more try at fixing it, so I dropped my car off and rented one to get to work that day. I came to pick my car up after they told me everything was finally fixed, and as with each of the other times, it was still leaking oil and the window would not go up. At this point I was tired of them not fixing the problem and I asked for a refund for the services they could not resolve. The manager agreed, but said he wanted to wait to speak with the owner first, and would reach out to me on Monday (this was on a Friday). Wednesday comes and I dont hear a word. I finally got a hold of the manager who indicated that the owner would not allow any refund. I tried to call the owner, Nick, but he would not take my call. To be honest, I dont even want a refund, I just want my car to not leak oil and I want my window to go up. I can look past the hassle that this whole ordeal was, if they would just fix the problem. Instead they are not offering a refund, and the owner wont return a call. I held this shop in high regard and used them several times before, but the way the owner handled this situation blows me away. Now I am going to have to dispute the charges on my credit card instead of resolving it amicably with the owner like adults. In 20 years of having a credit card, I have never disputed a charge. Affordable Auto changed that.
