18/02/2015

This place gives good honest recommendation and stands behind its excellent work. As a women I get treated fairly and professionally unlike other shops I've been to thru the years. Fasal's was a fabulous service manager and he found a great new manager in Jeremy when Fasal moved up in the organization. The inspector Patrick is absolutely one of the best mechanics. They are fair, honest and give you recommendation to keep you safe. They say what can be put off and what sh... See More

Suruchi Gokhale

Source: FBOOK

05/05/2015

Janet B-c

Source: FBOOK

26/02/2015

Steve Blake

Source: FBOOK

14/12/2015

I have been going to Barber's for car inspections and ended up getting brake and rotor service recently. They did a great job and they have great customer service.

Kiana S.

Source: GPLAC

15/07/2014

Beware if you take your vehicle here for repairs. I would suggest a 2nd opinion. I have a full size truck. I took it here for a convenient oil change while on a project in the building next door. I was told my rear brakes were in immediate need of replacement and couldn't wait. I had purchased ceramic brake pads for this truck and questioned the need. I told the service rep that if they were indeed that bad that I wanted him to keep the old pads as I would need to use them for proof based on warranty I have on the pads. The person said he wanted to double check and would call back. I then received a call back saying they could make it through another oil change. I since took it to the dealership for some recall work and asked about the rear brakes. I was told they were in good shape and wouldn't need to be replaced for some time, possibly the next inspection which was almost a year away).

Mike C

Source: GPLAC

15/10/2013

This is a letter that I had originally sent to my credit card company while disputing charges from Barber's: I am writing to describe my experience with Barber's Auto Repair at the Liberty gas station on King St. in Alexandria. On my way down from Baltimore to my son's house, I stopped at the Liberty gas station to pump gas. When I finished pumping gas, I attempted to start my vehicle, a Toyota Yaris, at which point the engine was ticking, but would not start or "turn over". The vehicle was also showing signs that the battery still had some life (e.i. the dash lights or headlights weren't fading). At this point I tapped the starter on the vehicle to see if the starter was the problem. Taping the starter did not get the vehicle to start. Not knowing what else to do at this point, as I did not have jumper cables, I went into the gas station and inquired about having the vehicle looked at the following morning. The mechanic's shop attached to the gas station was closed for the day, so no one was available at the time to look at it. The following morning I received a call from a mechanic at the shop named Sammy who told me that the vehicle needed a new alternator, serpentine belt, and battery. Shortly thereafter Sammy called me back with an estimate for the work. I called my regular mechanic to compare pricing on replacing these three parts. My regular mechanic confirmed for me that the estimate given by Barber's Auto was a fair price for parts and labor to correct the problem. At this time, I made my way over to Barber's Auto to talk to Sammy about the repairs. When I arrived at the shop, I found that the alternator had already been removed from the vehicle. After asking several questions of Sammy, related to the repairs he had suggested, I insisted that he test the alternator in front of me to show that it was not charging the battery sufficiently. Sammy refused to illustrate that the alternator was not charging, claiming that he had equipment that could only test the alternator if it was still on the vehicle. Despite my insistence on being sure that the alternator was in fact no good, Sammy suggested that if I wanted it tested I would be charged twice for labor for putting it back in the vehicle. At this point, I questioned him as to why he took the alternator out of the vehicle in the first place, a question that he had no answer for. This is when things got very strange. While I took a cell phone call from my regular mechanic, I observed a Hispanic man who was working with Sammy take my removed alternator, which had been placed on the hood of my vehicle, and wisk it away into one of the mechanic's work bays. The man proceeded to go into a corner of the shop, looking into the alternator with a flashlight in one hand and a screwdriver in the other. At this point, I ran into the bay and snatched the alternator from Sammy's worker fearing that the man intended to tamper with my alternator after I had suggested that there was a possibility it was working just fine. Needless to say, I took the old alternator and locked it in another car I had arrived in while I waited to have the Yaris towed to my regular mechanic. When I confronted Sammy about his mechanic taking my alternator into the bay for no apparent reason, he proclaimed "no funny business" with a smirk on his face. I proceeded to pay for the labor for taking the alternator out and back in. Directly after this, I had the vehicle jump started and driven to my regular mechanic at K&G Auto Repair and Detailing to have it checked out again and confirm that the alternator was not charging the battery sufficiently. At this point, Kostas at K&G determined that the alternator was working fine. The battery had cracks in it, causing it to not maintain the charge it was receiving from the working alternator. At this point, I knew that I had received, and paid for, a false labor charge from Sammy at Barber's Auto.

George Tsamouras

Source: GPLAC

10/03/2015

GREAT SERVICE HONEST PEOPLE!!!

Briar Oaks

Source: GPLAC

30/10/2015

Helyett Alvarez

Source: GPLAC

10/02/2015

I highly recommend Barbers. I drive a 2011 Toyota Yaris Sedan. I came across Barbers one day when I noticed that Liberty (the gas station they're linked to) had the cheapest gas in Alexandria, so I started going weekly. I decided to try Barbers for my state inspection. All of the technicians were extremely helpful and knowledgeable. They walked me thru the entire inspection process and explained everything they were checking. They really went above and beyond. I was told my car needed new tires to pass the inspection. Again the tech and manager explained why and offered to get me a good deal.
On top of that, the manager offered to do body work on my car for a fraction of the price other places had quoted me. I agreed and was ecstatic with the results, not to mention I got 4 new tires for under $300. Almost 5 months later and I have gone to Barbers two more times for standard oil changes (I travel a lot). All in all I am very satisfied with the genuine customer service and knowledgeable and friendly staff. I have recommended them to my friends and will continue to be a loyal customer.

Keren G.

Source: YELP

01/06/2016

There was some confusion with the whole line waiting for safety and emissions inspections, and customers had to go inside to ask for directions on who to speak to. However once the line was moving I got through very quickly. It was a much shorter line then other facilities in the area waiting for inspections

James B.

Source: YELP

12/02/2016

Ignas is the best mechanic around. He has serviced my 2007 Acura and my wife's 2011 Volkswagen for about 2 yrs now. He is honest and very fair priced. He is very nice and as good as it gets! We'll go to him forever!

Brian G.

Source: YELP

08/01/2016

I had my oil changed, tires rotated, and a hole in my tire plugged. It took about an hour. The waiting room is clean and comfortable with seating for 6 or 7 customers, a television, and free K-cup coffee. The service attendants were nice and didn't try to sell me on any additional services (one of the main reasons I avoid Jiffy Lube). Prices were pretty reasonable, about what you would expect from an auto service place.

J B.

Source: YELP

23/07/2015

This is my go to spot, whenever I've had car issues. I work nearby. They seemed to be under new management. The guy running the show is super nice. I was told that I needed brakes and rotors elsewhere, but Barber's said I had plenty of padding. Big savings!!!

T T.

Source: YELP

02/04/2015

Ignas, the maintenance shop manager, is very personable and knowledgeable, having spent 15+ min chatting with me about my car on unrelated topics. They're quick on inspections, too. I'd bring my car here for sure if I didn't already have a specialist.

Chris G.

Source: YELP

12/02/2015

It's rare to find someone honest; someone that treats people like your issues are theirs. I went to see Jeremy and he was a trustworthy guy. He must have called me three (3) times throughout the day with updates and questions. To top it off, he didn't charge me for an alignment because he didn't think I NEEDED it. What kind of guy at a service station would have done done honesty like that. I mean, he could have EASILY said you needed an alignment just to add extra quick charges in there, but he didn't. He kept trying to save me money, he didn't say your car needs all these things, he said we can save you more by doing ABC, and later on maybe XYZ. Jeremy, you're the guy people should be trusting their cars with. You saved me $600 today, and I can't thank you enough. I'll be back for sure. Go see this guy at Barber's Service Station.
-josh

Edwards J.

Source: YELP

15/08/2014

I took my car here for a state inspection. They failed my car and said I had no brakes on my car and I would need new pads cost $160. They were closing and failed my car saying I would need to come back tomorrow to have the brake pads added and I would pass after paying $160. The next morning, I took my car to the dealership, got my car inspected, an oil changed and requested they really look at my brakes. I was told my brakes were fine and did not need to be replaced and the other place failed you for no reason other than to game the system. So clearly, this was a blatant lie and they just wanted $160 out of me. I went back and told them they lied and asked for a refund, they refused saying we need to look at your brakes again. Never take your car here, poor customer service and the store manager is rude.

Kimberly W.

Source: YELP

25/02/2015

4.5 Stars
I've never had any bad issues at Barber's Auto Services. In fact, my experience has been completely opposite than some of the reviews I'm reading. I've never failed an inspection and I have never felt gamed. I've actually felt gamed at my Volvo dealership where they told me I needed brakes and then the guys (Patrick, the VA State Inspector) at Barber's told me that it wasn't the case. There was one time I came in for an inspection and my muffler was rotted, and they told me it needed to be replaced, otherwise it would fail. I'm pretty sure that was a good call to let me know.
On a different occasion Patrick, the inspector who is very observant, let me know that my front tires were wearing funny and that I honestly needed new tires because I was driving on unsafe tires. I bought the new tires and installed somewhere else, but wow.. he was right.
I've been going to Barber's Auto for many years and one of their mechanics (spanish man) actually saved me from possibly breaking down on a long road trip. He discovered that my belts were frayed and needed to be replaced. He even showed me the decay on the belts and I agreed that they needed to be replaced. Worst thing that could've happened was to break down 200 miles away from home because the belts broke. I am thankful for his keen eye and really looking at the vehicle. Especially because I asked them to look it over because I planned on driving that SUV on a 500 mile trip.
I have always been greeted with kindness from all the guys there and feel like they do a good job of being observant and careful with the vehicles and the customer relationship. After reading some of the bad reviews, it made me pause for a minute, but I've never had a bad experience there. I have no doubt that it will stay that way. I trust the Barber's Auto Service guys, and that is coming from a guy that has 100% always taken his vehicles to the dealership for service.

H J.

Source: YELP

30/07/2015

Honest and reliable mechanics!! They have never tried to sell me on repairs, and in fact did the exact opposite, they have let me know how long I could go before needing something like brakes or transmission services! I highly recommend this garage!

Joe B.

Source: YELP

22/04/2015

Barber's was just what I was looking for when I needed a quick brake pad replacement on a budget. Their shop standard is to perform brake pad AND rotor replacements, which come with special parts under warranty, but I just wanted to replace my brake pads and had already bought some myself. Ignas, the shop manager, was very courteous in explaining their shop standard and how they prefer to use their own parts and don't like to deviate from that because it's not a best practice, but he was also very fair and more than willing to install the brake pads I had purchased and charge me just for the labor. Front and rear axle brake pad replacements for my Nissan Rogue came out to $280, which fit my budget very nicely. All in all, I was very satisfied with my experience. I found Barber's to be very fair and reasonable relative to other auto service centers in the area. PLUS Ignas was VERY nice and very courteous and professional. I think that's about as good as it gets when it comes to car service!

Meg C.

Source: YELP

20/01/2014

I am thoroughly impressed by the way the owner, hedi, handled my situation. He called me apologizing about what happened and wanted to make things whole by redoing the service at no charge. Unfortunately, I had already booked an appointment with another mechanic to fix my squeaking brakes. Hedi, was still persistent to make ends meet and offered to refund me the amount I paid. I graciously accepted. This is how you do business. The old manager that originally handled my situation has since been let go. If the new manager is anything like Hedi, I would recommend.
Update on my brakes-The new mechanic put in the factory parts and guess what? No squeaking!! I couldn't be happier!

Jack T.

Source: YELP

06/03/2015

Highly recommend Barbers. I've been coming to Barber's auto service for a couple years now, given the convenience close to my office. While I've always been pleased with their service, this week I was really impressed in dealing with the new manager, Ignas. I had my rear breaks replaced, and the next day, realized that my sunroof window was shattered. I called to inquire and he said he would review the cameras and call me back. Camera footage showed nothing, but Ignas agreed to split my deductible with me because he knows the car was in their possession for much of the day and doesn't want to lose my business. That, to me, is excellent customer service. They just won my future business!

Kathleen J.

Source: YELP

24/03/2015

Barbers auto fixed my brakes! I was given quick same day service and after calling a dealership for price comparisons, Barbers gave me an excellent deal and quality. I will no doubt trust this auto shop with my car for as long as I'm in the area. Moe was my mechanic and didn't try to sell me on anything I didn't need, but also showed me some things I might want to monitor, that always gives me a piece of mind. Great service, good value and left happy!

Lauren O.

Source: YELP

24/10/2014

As you can see from my review from 2011, I was a loyal customer of this garage for a long time. The service manager who ran things so smoothly left several years ago, however, and the place has gone downhill in quality ever since. Eventually it was enough that I finally went looking for an alternative. Since then, I've learned that the extensive work they performed on my car's engine was shoddy, causing it to have to be redone at the dealership. Not only would I no longer recommend this place, I would urge people to avoid it. It's sad, because this used to be my go-to place.

Steve F.

Source: YELP

07/03/2015

I went in for one thing, I came out with three. When I went to Barbers, I went for a tire plug. I.mentioned that my engine light HAD been on and that my car seems hesitant to start. When I picked my car up, not only was the engine light now ON, there was a check gage light on. I went back and the technician swore up and down he hadn't touched a thing in my car, yet, he told me that my thermostat housing was cracked...mind you, he never bothered to hook my truck up to the machine. When I took it back, he came up with another reason the gage light was on, and that was because my needle gage which shows whether my car was hot or cold was broken. Well, it wasn't when I took the car to them. I recently took my car to another place and he showed me that a wire simply was not plugged... It was the wire that engaged my gage. Something SO simple and the first question he asked me, was someone under my hood. I kept twlling the technician at Barbers that my car came out worse after them than before and that they had done SOMEthing. The technician was so inexperienced that he didn't even bother to think that the plug was the cause, he immediately blamed the check gage on my need for a thermostat housing. What was frustrating was, I kept telling them they did something and they would not only own up to it, they flat out lied about what they did or didn't do to my car.

Ayo A.

Source: YELP

25/01/2015

I have been going to Barber's for the last 7 years and have received nothing but exceptional service. It's not easy to find an auto shop you trust in the DC area, especially as a female who knows nothing about cars. They are fair, trustworthy, and always get the job done for the quoted price...and sometimes even below the quote if the price of the part is less than they expected. I will use this place as long as I live here!

Jennifer S.

Source: YELP

15/12/2011

First, I have reviewed Barber Auto Service before under Liberty Petrolium. But today while checking in I saw this listing and thought the other reviews were unfair.
In my time in the DC area, I have used many different Auto Repair Places. Is Barber my favorite--no. But with that one in upper NW DC and me working in Alexandria while living in Howard County. Barber's has been an excellent option.
Everytime I have had work done here, it has been done quickly and at a fair price. How do I know the price was fair? I tend to look up how much the parts cost on the internet, as many garages will only charge labor if you bring the part. They have not overcharged me for a part yet, and labor is well within reason for the DC area.
The mechanics do sometimes find work that needs to be done. However, what they have found on my Jeep is work that I know needed to be done anyway, but was putting off until the next paycheck. For instance, yesterday I took the Jeep in for an oil change. While doing it, they noticed I needed new brakes. The mechanic offered to put new pads on, but said that the caliper was grooved too much to really be safe. Well, I could surmise that this was all true based on the number of miles I had put on since I had my brakes last serviced. When I asked for the total bill, it was about $100 less than I have paid at other places. By the way, my car feels a ton better after having the repairs done.
Everyone has different experinces at repair shops. Mine has been good at Barber's. I would suggest giving them a try to see if you like them.

Eric W.

Source: YELP

02/03/2013

Staff is unprofessional. Did not acknowledge my presence at all. Allowed other cars into the garage ahead of me, although they were behind me in line.
I came to the garage at 8am to get the VA state inspection for my car. The garage doors were closed, so I went in and spoke to a man who did not seem to speak good English, but motioned to me to park my car in front of the garage door. I had been waiting for about 10 minutes with another car behind me when a car drove up, honked, and was admitted to the garage though the door to my left. Shortly after, a man opened the same door and motioned to the car behind me to drive in. He did not communicate with me at all. I waited for another 7 minutes (thinking perhaps the other two cars had appointments) before I went to another garage.

Destiny M.

Source: YELP

09/01/2015

The mechanics here are always very professional. Yesterday Jeremy was willing to work with my budget and fix my broken window so I wouldn't have to have it open in the cold weather! In the past I have come here for oil changes during my lunch hour and they are usually willing to keep a stall open for me so that the work can be done in my allotted lunch time. Two thumbs up!

Ellen B.

Source: YELP

18/09/2013

I've been going here on and off for prob 2 yrs. Took it in for an updated state inspection. They said they'd fail it cause of the brakes and estimated me 300+ dollars. So I said that's fine I'd take it to my dealer. They called back 10 min later to say they'd "pass it just get the brakes changed. Pads and rotors" so days later at the dealer after freaking out while driving around... they said I had 5 millimeters left. They're sold at 10 millimeters and to fail at 2. So clearly that was a blatant lie and they wanted 300+ more dollars out of me. Never taking my cars here again. Never.

Chase J.

Source: YELP

15/10/2013

This is a letter that I had originally sent to my credit card company while disputing charges from Barber's:
I am writing to describe my experience with Barber's Auto Repair at the Liberty gas station on King St. in Alexandria. On my way down from Baltimore to my son's house, I stopped at the Liberty gas station to pump gas. When I finished pumping gas, I attempted to start my vehicle, a Toyota Yaris, at which point the engine was ticking, but would not start or "turn over". The vehicle was also showing signs that the battery still had some life (e.i. the dash lights or headlights weren't fading). At this point I tapped the starter on the vehicle to see if the starter was the problem. Taping the starter did not get the vehicle to start. Not knowing what else to do at this point, as I did not have jumper cables, I went into the gas station and inquired about having the vehicle looked at the following morning. The mechanic's shop attached to the gas station was closed for the day, so no one was available at the time to look at it. The following morning I received a call from a mechanic at the shop named Sammy who told me that the vehicle needed a new alternator, serpentine belt, and battery. Shortly thereafter Sammy called me back with an estimate for the work. I called my regular mechanic to compare pricing on replacing these three parts. My regular mechanic confirmed for me that the estimate given by Barber's Auto was a fair price for parts and labor to correct the problem. At this time, I made my way over to Barber's Auto to talk to Sammy about the repairs. When I arrived at the shop, I found that the alternator had already been removed from the vehicle. After asking several questions of Sammy, related to the repairs he had suggested, I insisted that he test the alternator in front of me to show that it was not charging the battery sufficiently. Sammy refused to illustrate that the alternator was not charging, claiming that he had equipment that could only test the alternator if it was still on the vehicle. Despite my insistence on being sure that the alternator was in fact no good, Sammy suggested that if I wanted it tested I would be charged twice for labor for putting it back in the vehicle. At this point, I questioned him as to why he took the alternator out of the vehicle in the first place, a question that he had no answer for. This is when things got very strange. While I took a cell phone call from my regular mechanic, I observed a Hispanic man who was working with Sammy take my removed alternator, which had been placed on the hood of my vehicle, and wisk it away into one of the mechanic's work bays. The man proceeded to go into a corner of the shop, looking into the alternator with a flashlight in one hand and a screwdriver in the other. At this point, I ran into the bay and snatched the alternator from Sammy's worker fearing that the man intended to tamper with my alternator after I had suggested that there was a possibility it was working just fine. Needless to say, I took the old alternator and locked it in another car I had arrived in while I waited to have the Yaris towed to my regular mechanic. When I confronted Sammy about his mechanic taking my alternator into the bay for no apparent reason, he proclaimed "no funny business" with a smirk on his face. I proceeded to pay for the labor for taking the alternator out and back in. Directly after this, I had the vehicle jump started and driven to my regular mechanic at K&G Auto Repair and Detailing to have it checked out again and confirm that the alternator was not charging the battery sufficiently. At this point, Kostas at K&G determined that the alternator was working fine. The battery had cracks in it, causing it to not maintain the charge it was receiving from the working alternator. At this point, I knew that I had received, and paid for, a false labor charge from Sammy at Barber's Auto.

George T.

Source: YELP

02/11/2012

Barber's Auto Service saved me $1200!!
I noticed a rattling in my 06 Chevy Malibu so I originally took it to Merchants on King Street. The guy told me I needed to replace my catalytic converter. With parts and labor it would come to $1250. Or he told me that he could punch a hole in the catalytic converter to get around the blockage. He said that my car would still be able to pass inspections with this fix and it would cost $440.
I called Barber's to get a quote, and Alex was very friendly. I explained the situation, and he told me that punching a hole in the catalytic converter like the first guy had suggested was illegal and would not pass inspection. Alex asked if my check engine light was on, and I said it wasn't. He said that I might want to get a second opinion. So I brought my car into Barber's. Within 10 minutes he had my car lifted and showed me that I did not need a new catalytic converter. I only needed to get the heat shield tightened. I couldn't believe it. And on top of that Alex said that he wasn't even going to charge me a shop fee for it, just give the guy working on it a couple bucks.
Barber's has my business from now on! By the way 20 something female, so I'm sure Merchants was trying to take me to the cleaners!

Sarah D.

Source: YELP

27/01/2013

We go to the Liberty Station for gas all the time. My husband's car needed service, and I took it in here to try it out. They were great! Very straight forward with what needed to be done, and the quote was right on. It was just an interval service, but John, the manager I spoke with, was very upfront about what had been checked and what did or did not need to be replaced based on that check. The bill was itemized and very easy to understand, which was a nice plus. Overall I'm glad I've found a great shop in the area and will continue to take my cars here.

Kristin B.

Source: YELP

13/07/2011

I wouldn't recommend anyone to go to this place. they tend to overcharge you without doing any real work. very disappointing. I certainly experienced better service at other places.

Chunhua C.

Source: YELP

24/05/2011

Not trust worthy. The owner Sam will try to get all the money out of you that he can. He tried to over charge me and my husband called him out of it. We have not gone back since and never will!

Jen G.

Source: YELP