Well, had I written this review before my last couple visits to this place it would have had A LOT more stars. Unfortunately, I think this place is goin down hill.
I have taken my car here for about 7 years now for oil changes, tire rotation, quick easy things. They are pretty cheap compared to competition and in the past have done a great job. Tell me EVERYTHING that's wrong with me car, which trust me, has always been a lot. And give me a quote on everything as well. They used to always check my anti-freeze right away because my car used to leak it pretty badly, and they knew that because I was a returning customer.
The past couple times I've been there though, I've been completely unhappy with service. In the past, if I had come late (after work) they had not only squeezed me in but still did a thorough job. Two oil changes ago- I got there an hour before they closed and they refused to take me. It was a guy I hadn't met before, so I figured they were just busy, and that was that. The next time I went there was at a normal time, they estimated me at about 15 minutes and I was there for about an hour. They gave me a laundry list of things wrong with my car, but I had just had my car fixed by my mechanic friend so I knew half of those weren't legit. I felt like they were scamming me. Again- it was no one I had seen before.
This last time I went, I called in the morning to ask when the latest they could take me would be as I work til 5 and was desperate for an oil change. The guy on the phone was very nice, and said that since I called in advance, he could take me if I could get there by 5:20. Of course traffic was not helpful with this and ended up 10 minutes late. The guy I spoke with was very nice about it though. I told him if he couldn't get me in that I completely understood and I'd try again the next day. He said it was no problem and that he'd do it himself and also mentioned that last time I was there they advised me to have a bunch of work done. I asked if he could check that out when he changed the oil, along with checking my anti-freeze, and to do a quick brake inspection and quote me because I knew I needed new brakes and could hear them squeaking. He said it was no problem at all. At this point a guy from the garage came in yelling WHAT ARE YOU DOING?! He was very mad they were going to do my car and the kid up front told him he was going to take care of it. The angry man who reminded me of a meaner "Thor" from Adventures in Babysitting, ended up changing my oil. Now originally they told me 45 minutes for the entire change, inspection and quote.... but 15 minutes later, my car is out front. No paper mats on the floor, like normal, and the guy who did the car didn't even say anything to me.
The "helpful" kid up front took my money and said thanks, but I quickly stopped him and asked if the fluids were good and asked about the brakes. He said, "We usually like you to wear them down more to get more money." I informed him that my car was squealing after I took the brake pedal off and he said its because I accelerate too quickly out of my parking spot....
Now, I may know nothing about cars, but I know that's WRONG. Seriously?! They've lost money because I will NOT be going back here EVER again, and definitely not having them do my brakes now. I know they didn't check the brakes because I had my dad look at them and he told me I needed new brake pads and they were already worn down more than they should be.
That's pretty effed up to me that they'd give someone that "advice," when it could be a safety issue. And that is why they are getting 1 star.