On June 1st, my wife hit a deer while driving to work. After contacting my insurance agent, I took my truck to Curry Collision because it was a "recommended repair shop" on June 2. Each time that I would call to inquire when my vehicle would be ready, I would be told either "in a couple of days" or "at the end of the week". After 3 weeks of this same mantra, I contacted my insurance agent to try and determine why was it taking so long to repair body damage (doors, quarter panels, headlight, etc...). The next time that I contacted Curry Collision, the manager asked me (and this is a quote), "why was I trying to make trouble for them?" I should have seen this as a sign of the woe to come. I arrived on the 26th to pick up my Toyota Tundra. As manager pulled it out front, I immediately noticed that the large TSS (Toyota Super Sport) Logo, (approximately 9"x12" decal) on the newly replace rear quarter panel was missing. When I inquired about why it wasn't replaced, He made some comment about that decal coming from the west coast. Now granted at the height of its success a hundred and thirty years ago, the pony express could deliver a piece of mail from the east coast to the west coast in 8 weeks. Yet today, we can't deliver a decal from Texas in 24 days? I know that Memphis is home to Fed-ex but do they not cross the Mississippi river to pick up or deliver packages? Where is big brown when you truly need them? Something about driving around with the logo on one side of my truck and not the other seems off-balance.
So not only had they had my truck in their possession for 24 days but they failed to complete the repair work. Had either of these been the biggest issue, then I would have considered myself lucky to escape so easily. Please keep reading.....
My wife and I rarely have claims so we have a high deductible to keep the insurance cost as low as possible. So our deductible is $1000 dollars, which I paid using my debit card. Big Mistake!!! The next morning, which was Saturday checking my bank statement, I saw that they not only took a $1000 dollars but decided to take another $1000 for good measure. Maybe I am just being paranoid, but I can't help but recall the manager's words ("why was I trying to make trouble for them?") and think that quite possibly this was done in a retaliatory manner on their part.
I talked with my bank representative on Monday and she could clearly show that Curry Collision ran my debit card twice each time for $1000 dollars, however conversing with the Curry manager; he assured me that it was an error that my bank had made.
The following Monday afternoon, I took my truck to have the oil change. The technician/owner of the oil change shop asked me who had recently painted my truck. When I told and then asked why; his reply was, "orange peel." Please keep in mind that I know nothing about automobile painting so I had no idea what he was talking about except to say that my truck is white so the word "orange" should never be in the description of it. The next day at work, I asked a couple of guys in our maintenance to inspect my truck's paint job. Both had the same identical reply. Oh and there is a small dent in a "brand new" quarter panel. I still am not sure what the term "orange peel" means but it is not a compliment.
Truth be told, it is a truck and I can live with a less than desirable paint job, however, I can't help but wonder if Curry Collision did such a terrible job on the parts that are easily seen (poor paint job and missing decal) then what about the parts that are hidden?
Bottom line, if you want your car or truck fixed correctly and in a timely manner, then I would suggest avoiding these guys at all cost. I have often wondered what happen to Larry, Moe and Curly after their 3 Stooges fame. It appears that they moved to Griffin, Georgia and opened an automotive repair shop. If it was possible I would reduce the 1 star to one-half of a star