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Auto repair shop - Jay's Collision & Appearance - in Norfolk

2 reviews

Location: 2200 W Michigan Ave, Norfolk, NE 68701-4616

Office phone

+1 (402) 371-7067

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27/02/2016

The best auto body technicians around! They will beat any other shops prices!

Jena Orlowski

Source: FBOOK

23/02/2015

Didn't have a problem in previous years, but I must say that this last service was quite disappointing and frustrating. Lets start with the scheduling, nearly 9 months out! OK, i know, big hail storm, "your busy", but really? Most other shops in town where getting vehicles done within weeks at the most. Then we have the ridiculous rates, and no assistance with your deductible what so ever, they couldn't even throw in a free scratch repair? For the 4k they banked on fixing minor hail damage?? Next we have unreal rudeness, they called me several times to pick vehicle up, "while i was waiting for the insurance check", and slammed the phone up on me. Really? Very unprofessional. Since I couldn't pick up the vehicle without a check, they went ahead and charged me a "storage" fee. Really? I just gave you a $4k check and you wan't $30 from my pocket for storage? Oh and by the way cash only, no cards. Wow! Nope, I'm not done. As I am picking up the vehicle along with a $30 bill, my key fob was returned busted!!! I complained and got no where, Jay's wife responded, and I quote, "I don't know i asked the body repair guy and he said he doesn't know". Never, never, again!!!! Very disappointed! 2 thumbs down!!! Wish i could leave a negative star rating.

DAVID GONZALEZ

Source: GPLAC

We work with these brands

Mercedes-Benz
Mitsubishi
Nissan
Volvo

We perform these services

Diagnostics
  • Computerized vehicle diagnostics
  • Troubleshooting and repair of warning lights

Hybrid and Electric Vehicle Services
  • Battery health checks
  • Electric motor service
  • Hybrid-specific components repair

Safety and Emissions
  • State safety inspections
  • Emissions testing and repair
  • Check Engine light service

Suspension and Steering
  • Shocks and struts repair
  • Suspension check and repair
  • Power steering repair and maintenance

Tire Services
  • Tire sales and installation
  • Tire rotation and balancing
  • Wheel alignment