26/03/2016

I have know the Kern family for over 20 years. Taking you're business to Kern Auto Sales and Service would not be a mistake. They are great at what they do and good people.

Stacie Taylor Manning

Source: FBOOK

19/01/2016

I had issues with my car 6 years ago. I took it to 2 garages and they didn't fix it correctly. I take it to Kern and in 10 minutes they figured out what was wrong and fixed it in an hour! Kern's will be my garage if I ever move back to Chelsea!

Adam Knott

Source: FBOOK

19/01/2016

I have known this family for 10 years and I have nothing but good to say. They are honest, hard working, good old small town American folk, who run a very honest and fair business. I highly recommend Kerns!

Bobby Isaac

Source: FBOOK

19/01/2016

Kern Auto Sales and Service is our first choice for routine maintenance and skilled auto care. Their service department is most helpful, always timely and reasonably priced. And the family is the best! We often recommend Kern's to folks new to Chelsea.

Kay Heller

Source: FBOOK

04/03/2016

I don't know what I'd do without my friend, Kevin Kern! They are the best, and I like to keep local!

Heidi Boyer Ray

Source: FBOOK

19/01/2016

American owned family business, friendly customer service, honest staff, quality work, great vehicles, affordable prices, what more could you ask for? I highly recommend Kern Auto!

Christopher Michael

Source: FBOOK

19/01/2016

I'm a fan! Every experience w any member of the Kern family whether about a car or anything else has always been pleasant and positive.

Holly Koch

Source: FBOOK

19/01/2016

Very friendly and honest from front to rear seem to know their stuff

Trever Zink

Source: FBOOK

26/03/2016

Sal Sal

Source: FBOOK

19/01/2016

Jodie Saylors

Source: FBOOK

21/07/2013

Dylan Kern

Source: FBOOK

09/05/2016

Family owned and operated American business. Great service, friendly knowledgeable staff, nice affordable cars on the lot. If you need some work done on your vehicle or you're looking to buy a new used vehicle I highly recommend Kern Auto. I hear they even have good food for lunch, I haven't stopped in for food yet though. Their certified mechanics make sure all the vehicles they sell are in good working order which is nice compared to just a regular private sale. It's a good piece of mind knowing that it's been thoroughly inspected and any necessary repairs have been done already.

Christopher Saylors

Source: GPLAC

09/06/2016

The Kerns always get my car right in even if they're really busy. They tell me what needs to be fixed and what can wait. They don't just do repairs that don't need to be done so they can charge. I love that it's a local, family owned business. Very convenient that you can pick your keys up after hours from the 24 hour gas station. I've had several cars serviced there, including my work cars. The work is always well done.

Eric Byerly

Source: GPLAC

10/07/2015

Kevin Kern promptly fixed a bad tire (nail) last minute on our way up north so I returned a few months later and bought a set of 4 tires and received a $60 rebate. I also had a rotor replaced and the service was very good.

Paul Douglas

Source: GPLAC

09/02/2016

Namesgt S

Source: GPLAC

18/10/2011

I am very disappointed with my service at Kern Auto. My car broke down on Saturday around 11:00 AM and before bringing my car into the service center I explained to Tom my situation. I told Tom that I was on my way to Indiana and I needed my car to be fixed today because I live far from Chelsea. He listened to my situation, and then he took my car into the service center. After opening my hood and telling me it was the alternator (which I was already aware of), he then explained to me that Kern closes at noon on Saturday and there was no way he could fix it. I was very frustrated because I needed my car ASAP, but Tom was trying to convince me to stay until Monday. After explaining to him that there was no possible way for me to keep my car there until Monday, I called to have my car towed to a service shop that is open late on Saturdays. At which point I was informed that I owed Kern $40 or my car would stay until Monday. This was the first mention of any money and for the two seconds that Tom looked under my hood it was definitely not worth $40. I would have never brought my car into the shop if Tom would have been considerate and told me there was a $40 charge AND that they close at noon and would have no time to fix my car. I do understand that there is a need to charge customers to diagnose what is wrong with their car, but I feel taken advantage of because I was not informed of the exact cost prior to Tom opening my hood AND because Tom knew very well that he was not going to be able to fix my car before noon. This was possibly the worst customer service I have ever had. I feel like Kern Auto took advantage of a girl with minimum knowledge of car repair and I would encourage everyone to use caution before stopping at Kern Auto. Also, I called recently to discuss this matter with the owner (Tom) at Kern and found him to be very rude and disrespectful on the phone. I cannot attest to their ability to repair cars, but I can say that if you are looking for friendly and informative service Kern is not the place to go. After a frustrating outing at Kern, I was able to find a shop open late on Saturdays. I brought my car into Sears Auto in Jackson, MI and there service was top rate If it is possible to transport your car 20 miles, Sears Auto is a great place that will do everything they can do get your car up and running as soon as possible. Not to mention, Sears informed me of the diagnostic price before even looking at my car there were no surprises in the cost.

A Google User

Source: GPLAC