06/10/2011

I have 2 Toyota vans, one with...

I have 2 Toyota vans, one with 100000 MI and the other with 208000 MI. I needed both vans serviced at the same time including timing belts. Got a price from Toyota to do this work and I would have had to refinance the house to pay for it. I have delt with Bay Area Goodyear in he past with good results, so I took my vans to them. The price was fair and the work was done in a timley matter. I use one of the vans for work and it was realy dirty when I dropped it off, when I got it back it was clean inside and out at no extra charge. I will continu to use Bay Area Goodyear for all me tire and service work.

earl-j

Source: YPAGE

16/09/2014

Bay Area Goodyear is truly a cut above the rest. I spent 15 years as part of the Bay Area family and I can tell you nowhere else have I experienced a company with such honesty and integrity at the core of their values. This company treats both employees and customers as family.

Eddie Trapp

Source: FBOOK

01/04/2015

Dan Drinkard in the Glen Burnie location is the best. Can't say enough about how helpful he was today. Thanks, Dan!!

Kim Shannon

Source: FBOOK

17/05/2014

We are getting an excellent ride with our new good year tires!

Stina Pillion

Source: FBOOK

17/01/2011

Smoking in Customer Car

On 01/15/2011. Having personal vehicle serviced for tires and alighnment. Later in the day I drive pass Bay Area Tire Goodyear Severna Park and notice my car being driven, no big deal until I see the service tech smoking in my car while…

Richard K

Source: INPAG

10/07/2016

Always excellent service performed.

Rhonda Kavanagh

Source: GPLAC

20/10/2015

Kevin Campbell

Source: GPLAC

31/10/2015

Service was quick, efficient and professional. Felt like a trustworthy, family run business. The prices were fair and the tire quality was better than the competition.

David M.

Source: YELP

10/03/2016

If I could give zero stars I would! Came in on 2/29 for a new tire...driving home last night 3/9 I watched the pressure go to zero (just driving). Sharon at the front desk is clearly not educated or trained properly. I have never experienced such poor customer service! Rather than understand my frustration and give me a solution she told me I should have bought insurance on the tire which I was never offered at the time of purchase. Additionally, I asked to speak with a manager and of course they were not available, still waiting for that call...I'm not surprised. As she was standing outside smoking in my face while I was waiting for the tech to provide my flat tire back. I will never go to this store again.

Tina G.

Source: YELP

08/01/2015

Long story Short, my Mercedes was in need of Alignement and I went to one place said they could did it Not right still out of alignment went to Goodyear on my sons advise because there is a special way the vehicle needs to be done and not just any shop will be able to do it, sure enough the guy at Goodyear knew exactly what I was talking about gave me a before and after toe and angle print out and boy was he GOOD my vehicle tracked like a Beast straight as an Arrow .... Look no hands I'm so happy I found competent techs !! As for the ladie with a " Couple Nails " in here tire and wanted it patch ... That was funny ... Seriously using the Yelp to Bad Mouth them , Your Boyfriend must be a LUCKY GUY lol ! !

Little J.

Source: YELP

20/06/2014

This was my second visit to this store. I gave my first visit a pass, mostly because we were looking for specialty tires and they had a very limited, very expensive (more than we have paid previously) selection. But this visit shows poor business skills and approach to problem-solving.
I dropped my vehicle off for a diagnosis and (possible) patch job on my tire. I came back to find that they had found two nails "outside of the repairable zone." However, they pulled these nails "to check if they were causing the leak", causing my tire to now be unusable; connect the dots and that means I need to purchase a tire in order to drive my car. They had called me prior to my arrival, but had failed to mention this, nor did they wait to make sure I was willing to take the risk, as if they had left the nail in place, I would still be able to have a slow leak, fill, and be able to wait to purchase a new set for when I get payed next (most of my tires need to be replaced, hence just wanting a patch).
Instead of understanding our point of view when we expressed our displeasure, but the sale's associate and the owner instead argued with us. The owner stated that they weren't trying to screw us over (even though they had), but he said either way he's the bad guy, because he has in the past told people they need new tires before pulling the nail, but when they took it to another tire store they only needed it patched. He stated they had been there since 1986, and that they had a "parking lot full of cars" because they do good business, but I honestly think it's because of the well-known goodyear name. I personally tried to speak with him only once during the whole exchange as it was mainly him and my boyfriend arguing, but instead of letting me finish a suggestion on how to avoid this miscommunication in the future by contacting the client to ask them if removal was okay, he interrupted me twice, effectively making it impossible for me to communicate unless I wanted to shout. He stated he wouldn't charge us, so I took my key and left with the spare on my car.
Along with this, I know places like costco, pep boys, walmart, etc have offers for buying multiple tires. Goodyear only offers a $40 mail in rebate (not really great when you're spending near or over $500), oh, but you can double it to $80 if you want to put it on a credit card.
Never going back again.

Katelyn M.

Source: YELP