25/09/2008

Great Service

The staff at this facility are extremly pleasant and go the extra mile to make their customers happy. I had my oil changed there the other day and they also vacuumed out my car and washed the windsheild at no additional cost. I asked the owner why he did this and he replied "I want my customers know that we are more than a service shop that is here to make money, we are here to provide a service. I have found if you go beyond what you are asked to do you will have more repeat business".

brachac

Source: YPAGE

04/06/2014

I've only heard horrible things from friends and family that you guys are not honest people and can't fix the mistakes you make. A GOOD business comes with responsibility. Taking advantage of your customers because they lack the knowledge of vehicles is Tacky, disrespectful, and shows the true character you are. You will soon see that karma will bite you in the a$$ and you will lose many customers with the horrible customer service and lack of integrity you provide!

Nick Borges

Source: FBOOK

19/07/2013

Thanks for helping out with my new jeep transmission! "She's" much happier now. You guys are awesome!

Chris N Erin Felton

Source: FBOOK

04/06/2014

Wish I could leave NO stars. Rude. Expensive. And not willing to right their wrongs.

Jessica Luna

Source: FBOOK

04/06/2014

Save yourself a ton of money and a huge headache and take your car anywhere but here.

Brianne Bertini

Source: FBOOK

08/06/2014

Great people to work with!

Steve Stymeist

Source: FBOOK

13/06/2014

Nathan James Gobbell

Source: FBOOK

04/06/2014

Chris Luna

Source: FBOOK

01/04/2014

Tom Williams

Source: FBOOK

14/02/2014

James Williams

Source: FBOOK

05/12/2013

Rose K Righetti

Source: FBOOK

04/09/2013

Neal Siegrist Sr

Source: FBOOK

22/09/2012

Your work & your men ar tops with me Bill

BILLH

Source: DFORC

24/09/2012

I have always received excellent service from them. I don't get the usual run around that I have gotten at other places. I feel appreciated and will continue to have them service my vehicules.

TIMA

Source: DFORC

25/09/2012

I will not bring my car anyplace else after the excellent service I received from Ponderosa. James is on top of things. When unexpected repairs came into the picture, he was upfront about the costs and estimates. They did a great job…

DENISES

Source: DFORC

28/09/2012

Fast friendly and honest

RALPHR

Source: DFORC

11/10/2012

THANK YOU FOR YOUR PROMPTNESS AND VERY COURTOUS SERVIOUS UR GREAT

GERALDINEH

Source: DFORC

15/10/2012

Great service ALWAYS! Only mechanics I've really trusted.

TANIAH

Source: DFORC

16/10/2012

I was very pleased you were able to get me in and out on the same day during a busy schedule.

DOREEND

Source: DFORC

28/10/2012

Your auto service is excellent! You do a great job - honest, efficient, reasonable prices, professional. I'm so happy to have discovered your shop years ago!

AKEMIF

Source: DFORC

31/10/2012

Excellent service provided by very knowledgeable mechanics and technicians. Also, very honest in their approach to needed repairs and servicing of my cars.

OCN

Source: DFORC

03/11/2012

You guys are the best. On time, good communicators, great prices and friendly!!!

DANM

Source: DFORC

05/11/2012

You guys always take care of my auto needs, even on short notice.

TIMA

Source: DFORC

17/11/2012

Reallly appreciate quailty,trust worthy work. Keeps me coming back. Thanks.

DAVIDW

Source: DFORC

17/11/2012

Always excellent service.great people and

PATK

Source: DFORC

24/11/2012

As always, your service was great - efficient, pleasant, professional, and priced very reasonably. You guys are the best!!

AKEMIF

Source: DFORC

25/11/2012

Good work and excellent customer service.

OCN

Source: DFORC

30/11/2012

I always appreciate the fact that you explain in detail what needs to be done and why. I always feel confident that your advice is good.

LESLIER

Source: DFORC

07/12/2012

Fast friendly service. Honest pricing

RALPHR

Source: DFORC

15/12/2012

You know you guys are cool. Good work, good service, fair prices.

GARTHC

Source: DFORC

11/01/2013

After the oil change, try to get as much of the drained residue oil off the under carriage as possible so it doesn't drip on to the garage floor after the car is driven home and parked in the garage. In the past sometimes the attendant…

NORTONE

Source: DFORC

11/01/2013

Great work...

JEANL

Source: DFORC

25/01/2013

Freindly, helpful, knowlegeable. Reasonable prices. Accepts coupons!

GARYA

Source: DFORC

15/02/2013

I brought my car in for a battery, James called me and said it was just a loose connection. I really appreciated his honesty. I still changed the battery out due to the age of it but it was great to know that this shop cares about it's…

MARYH

Source: DFORC

22/02/2013

Outstanding service, as usual.

JUDYN

Source: DFORC

08/03/2013

Great. Good and solid work. Back it without questions. Helped me in a tough bind.

ERICF

Source: DFORC

09/03/2013

Friendly. professional, honest, and thorough service! Thank you!

MARY-LOUT

Source: DFORC

22/03/2013

Really appreciate their work!

Anonymous

Source: DFORC

30/03/2013

Awesome service, awesome staff

TANIAH

Source: DFORC

05/04/2013

I am a female who knows nothing about the mechanics of my car. I trust when I bring my car in for service that Ponderosa Auto is looking out for me by keeping me informed and helping me make sound decisions to insure that I am driving…

GINSEYB

Source: DFORC

12/04/2013

The service we receive from Ponderosa Auto Express is always great. James and the mechanics are professional and fair. We always know ahead of time what work is going to be completed and the cost of it so there are no surprises when we…

MARYH

Source: DFORC

13/04/2013

James is always honest and forward thinking when it comes to repair. I fully trust his judgement and recommendation for any repair.

ELAINET

Source: DFORC

13/04/2013

Love you guys! Thanks for always looking out for me, James!

RUTHM

Source: DFORC

19/04/2013

James and Ponderosa Auto always do a great job repairing or servicing our cars. We always receive an estimate for repairs or service required. If this estimate changes, we are always notified before the work is completed. I would…

MARYH

Source: DFORC

04/05/2013

Awesome service as usual! The guys are always professional and nice.

TANIAH

Source: DFORC

05/05/2013

Great guys, on time, friendly, explain everything well!!!!

DANM

Source: DFORC

23/05/2014

Everyone at Ponderosa Auto Express is polite, knowledgable and honest. They don't try to "up sell" and they get the work done on time.

MARSHAR

Source: DFORC

23/05/2014

Outstanding service, never disappoints.

JUDYN

Source: DFORC

25/05/2014

Fast, friendly, quality service. Extraordinarily helpful with questions about do-it-yourself maintenance and repairs. Great shop!

BOBT

Source: DFORC

07/06/2014

You guys go above and beyond the call of duty. You are honest and hard working. I really appreciate all you do for me and my family!' Thank you!!!

TRISHM

Source: DFORC

10/06/2014

Always excellent, reliable service you can count on!

LISAR

Source: DFORC

11/06/2014

You guys are awesome. You take care of my car's needs with integrity and at a fair price.

SANDRAG

Source: DFORC

20/06/2014

Thanks guys. Always professional, always friendly.

DAVIDW

Source: DFORC

20/06/2014

Thanks for taking care of my car :) it ran great on my trip down south!

LAURENB

Source: DFORC

20/06/2014

My wife and I have been regular customers for more years than I care to remember. We've always gotten excellent, reliable service at a reasonable price from Ponderosa Auto Express.

STEVEK

Source: DFORC

20/06/2014

James and his crew take excellent care of my 1996 4Runner. I have over 280,000 miles on this car and it runs like it came right from the factory thanks to the guys at Ponderosa.

SANDRAG

Source: DFORC

22/06/2014

Awesome service as always! I won't take my car anywhere else.

TANIAH

Source: DFORC

27/06/2014

Great service and honesty as always!

SHANEK

Source: DFORC

28/06/2014

Folks are friendly and the service is great and timely.

ALLYSONW

Source: DFORC

21/07/2014

James' and Andrew's team are always proficient and efficient. They're honest, tell you up front what is going on with your car, give qualified recommendations, and then perform work proficiently at a fair price. I highly recommend them!

ERICC

Source: DFORC

22/07/2014

Very informative and as always you show great care for my truck.

WILLO

Source: DFORC

27/07/2014

Absolutely!

AKEMIF

Source: DFORC

02/08/2014

Always treat me great. There trying to build customers not sell you something you don't need.

RALPHR

Source: DFORC

05/10/2014

I have, Good work

BILLH

Source: DFORC

06/10/2014

thank you again, so kind, so helpful!!!! Always fair and reliable!!!! great folks

DANM

Source: DFORC

11/10/2014

Hi James & Andrew, My son Vinnie & I have always been more than pleased with your work. You both have provided excellent customer service and timely completion. We have a tremendous amount of trust /respect of your opinions/suggestions …

VINCET

Source: DFORC

11/10/2014

Great work and quick!!

JIMS

Source: DFORC

17/10/2014

Great service as always. I appreciate that they give me a heads-up on items that will need to be serviced in the near future.

LISAH

Source: DFORC

24/10/2014

Thank you for being a part of our community!

MIKEK

Source: DFORC

31/10/2014

Always excellent service!!! We are Ponderosa loyal!!

SHANEK

Source: DFORC

31/10/2014

you guys were friendly, honest, and intelligent with your information and service.

PAULV

Source: DFORC

01/11/2014

These guys do good work at reasonable prices. Very satisfied. M.C.

MAXC

Source: DFORC

07/11/2014

Thanks for doing the pre-purchase inspection on my Jeep! You guys did a great job.

STEVEJ

Source: DFORC

10/11/2014

Good job as always, Thanks James

KARENW

Source: DFORC

14/11/2014

Great service! My tires were rotated very quickly. Thanks!

PHYLLISM

Source: DFORC

15/11/2014

You, Andrew and team always give us great service.

RONA

Source: DFORC

16/11/2014

Absolutely - always great work!

AKEMIF

Source: DFORC

18/11/2014

I recommend Ponderosa Auto to all of my friends. I know I can trust them.

TRISHM

Source: DFORC

21/11/2014

Very satisfied, friendly staff, quick work.

PHYLLISM

Source: DFORC

21/11/2014

You have always taken such good care of our vehicles and we know where to go to get the job done right. Thanks.

JACKW

Source: DFORC

22/11/2014

Always good service.

MIKED

Source: DFORC

22/11/2014

I have always been completely satisfied with with their work.

TODDP

Source: DFORC

01/12/2014

Great customer service and excellent mechanical service. Wouldn't take my vehicles anywhere else.

JIMB

Source: DFORC

06/12/2014

Always very helpful , friendly and accommodating.

Anonymous

Source: DFORC

19/12/2014

Clean your damn nails, provide free coca Cola,dancing girls,and classical music, and, a prophylactic machine in the crapper. HAPPY NEW YEAR!

TELEMACHOSG

Source: DFORC

19/12/2014

Great crew and awesome work ethic.

Anonymous

Source: DFORC

19/12/2014

Always professional and Andrew couldn't be better!

BRIGIDH

Source: DFORC

19/12/2014

I've had many experiences with having my vehicles repaired and by far Ponderosa Auto Express has given me the best service I've EVER received! The guys working there are polite and so helpful! I won't go anywhere else. I TRUST Ponderosa…

KEVAIF

Source: DFORC

19/12/2014

Kept me up to date on my repair and on cost estimates, etc. Thanks for the work!

DAVIDS

Source: DFORC

19/12/2014

The kind of service we've come to expect. Excellent.

CHARLESB

Source: DFORC

26/12/2014

James and Andrew are simply the best! I have been taking my vehicles to Ponderosa Auto Express for several years now. I highly comend, and recommend, their business.

MARKG

Source: DFORC

14/01/2015

Our family has had outstanding service with Ponderosa Auto Express over the past several years.

JULIJ

Source: DFORC

02/08/2014

I have always dealt with Andrew Kimber. He has always out performed my expectations. With his abilities and his customer service. I have referred several people to your shop strictly on Andrew's performance.

ERIKH

Source: DFORC

02/08/2014

Great shop - great work. They are honest and try to save you money when they can.

MARKJ

Source: DFORC

03/08/2014

Ponderosa is the best. Friendly and knowledgeable staff. Always will to explain things to a layperson.

CHERYLU

Source: DFORC

09/08/2014

Thank you

YVONNEC

Source: DFORC

19/08/2014

I HAVE RECOMMENDED YOU

JONS

Source: DFORC

21/08/2014

Replacement car, fantastic service for all our vehicles over the years.

JUDYN

Source: DFORC

24/08/2014

James and Andrew have always been terrific, taking excellent care of my vehichle(s) and offering great advice.

CINDYP

Source: DFORC

25/08/2014

Hi James, We always refer you to our family & friends. Your service & support has been outstanding.

VINCET

Source: DFORC

28/08/2014

Most honest mechanics I have ever used! Reasonable prices! I will ALWAYS use them 1st for all of my car care needs!

KEVAIF

Source: DFORC

29/08/2014

Always courteous and professional, love this place.

ELAINET

Source: DFORC

29/08/2014

Always honest and helpful. Thank you both for your service and your friendship, Mike and Deb Lorenzo

MICHEALL

Source: DFORC

30/08/2014

Wonderful work and service as always!

KRISS

Source: DFORC

05/09/2014

Great service! Honest, timely and a reasonable price.

Anonymous

Source: DFORC

10/09/2014

Excelent service and friendly technicians. They were very helpful resolving a little glitch and didnt even charge me for the extra effort....Thanks

RUSSELLT

Source: DFORC

18/09/2014

I love you guys!

CHERYLB

Source: DFORC

20/09/2014

Ponderosa has gained my trust over the years first with the Buick (by the way is still running) and now with the Toyota. Excellent service!

DEEO

Source: DFORC

23/09/2014

Always great service!

JUDYZ

Source: DFORC

03/10/2014

I HAD SEVERAL CONCERNS AND THEY WERE ABLE TO CORRECT THEM ALL! AFTER THE REPAIRS WERE DONE IT WAS LIKE I HAD A NEW TRUCK! THE REPAIR TO THE EXHAUST LEAK GAINED ME THREE MORE MILES TO THE GALLON. GREAT JOB!

JONC

Source: DFORC

03/10/2014

Free oil changes for the best and longest customers and gouge the rest of em

RANDYL

Source: DFORC

03/10/2014

This areaneeds a shop like yours that is honest. When I first moved to the neighborhood the few shops that were here so that nobody would leave the area to get the car fixed.thank you for your honesty. You also are great with customer care.

PAULV

Source: DFORC

07/12/2013

You guys go the extra mile to help your customers. I value your advice and workmanship. Keep up the good work!!

GARYP

Source: DFORC

08/12/2013

good work sometimes a little exspensive

Anonymous

Source: DFORC

10/12/2013

James and crew have been very helpful, and knowable with the problems with the gto. They have work with me in every aspect of this project. The quality of the work has been outstanding. It's hard to find good service on old muscle cars I…

LOUIEB

Source: DFORC

20/12/2013

Always do such a good job and I always want to tell everyone about your service.

PATTYM

Source: DFORC

03/10/2014

Consistently good service.

ERICT

Source: DFORC

03/10/2014

Absolutely ! great as always.

PATS

Source: DFORC

04/10/2014

As always friendly and helpful and very knowledgeable

LORENEZ

Source: DFORC

21/12/2013

Always wonderful service, very efficient. Would highly recommend to everyone.

ELAINET

Source: DFORC

21/12/2013

Fast, reliable, reasonable. The best mechanics in the area!

RUTHM

Source: DFORC

23/12/2013

good work a little pricey sometimes

ROYC

Source: DFORC

28/12/2013

Did what I asked, Discussed other issues and gave estimate for work, Appreciate that I was not pressured into any work, it was just explained.

Anonymous

Source: DFORC

28/12/2013

The best!

KATIEM

Source: DFORC

02/01/2014

I was very impress by the level of expertise and courtesy I recieved as a first time customer. Very please and I will recommend them.

NORAP

Source: DFORC

03/01/2014

Always great service!

LISAR

Source: DFORC

04/01/2014

James and his staff of technicians do a great job of finding out the cause of the problem and suggest a plan of action to fix it. They stand behind their work.

BILLB

Source: DFORC

04/01/2014

I absolutely do recommend you to my friends. Always great service at a reasonable price!

AKEMIF

Source: DFORC

05/01/2014

Well Dona's usual.

TONYC

Source: DFORC

13/01/2014

Every time I take my vehicles to Ponderosa Auto, the work is completed thoroughly and on time as promised. I always feel welcome and all my questions are answered. I think their prices are fair and the shop is clean.

MARYH

Source: DFORC

31/01/2014

Great job. You always take my car in right away. I really like that. Diagnosed the issue. Got me back on the road.

RONS

Source: DFORC

31/01/2014

Yes, I gave my new pastor and our new secretary you cards.

PATS

Source: DFORC

08/02/2014

Always get gret service and honesty from the folks at ponderosa auto express.

DUSTYM

Source: DFORC

12/02/2014

Always excellent service, and everything is explained clearly. Appreciate having a mechanic one can trust.

JENNIFERH

Source: DFORC

18/02/2014

professional and efficient

NORAP

Source: DFORC

21/02/2014

Thank you guys...thank you James see you again

MARKC

Source: DFORC

10/03/2014

You are guys are awesome! The only thing from a 5 start rating is that when I got the truck home I noticed there was oil all over my steering, key and covering my passenger front mat. The truck smelled like oil really bad inside.

JERRYC

Source: DFORC

21/03/2014

great people, friendly, easy to talk to, explain everything very well, feel safe and trust them!!!!!

DANM

Source: DFORC

21/03/2014

Total trust with these guys...the best

WAYNET

Source: DFORC

21/03/2014

James, Andrew, and crew are always friendly, professional, and are excellent at servicing our cars. They perform the work that we have agreed to have done and will always contact me if something else needs to be done. Been going to this…

MARYH

Source: DFORC

21/03/2014

Very Professional and friendly

Anonymous

Source: DFORC

21/03/2014

Always the best!

KATIEM

Source: DFORC

28/03/2014

Not a big deal, but also not hard to fix--after the oil filter change, please clean the oil residue that spills onto the undercarriage and then drips onto my garage floor. Thanks.

NORTONE

Source: DFORC

31/03/2014

The best service ever! Honest, excellent work, always takes time to go the extra step.

JUDYZ

Source: DFORC

04/04/2014

Courtesy and prompt service, thank you!

BETTYH

Source: DFORC

05/04/2014

Ponderosa Auto always does a great job on our cars. James and Andrew tell us what they are going to do and if they find other issues, they always call, explain what is going on and get our approval before completing and charging for the…

MARYH

Source: DFORC

05/04/2014

Thank you!

YVONNEC

Source: DFORC

19/04/2014

James and Andrew are very knowledgeable and always helpful, I find them to be a very honest and ethical business. I highly recommend Ponderosa Auto Express.

ERICC

Source: DFORC

09/05/2014

We've been taking all of our cars to Ponderosa Auto Express for 7 years and the service has always been excellent.

LISAH

Source: DFORC

09/05/2014

Excellent work! Honest and friendly staff!!

Anonymous

Source: DFORC

12/05/2014

Good solid work.

BILLT

Source: DFORC

19/05/2014

Thanks again for your dedication and professional attitudes. looking forward to seeing you again.

DAVIDW

Source: DFORC

19/05/2014

You folks are always friendly and very thorough. I appreciate that you communicate so well about all that the car needs. You are also always less expensive than the dealer and my pocket book appreciates that too. My car and I am very…

STEVEH

Source: DFORC

20/05/2014

Explains all details. Professional friendly

PATR

Source: DFORC

02/11/2012

Best auto repair shop ever! Never push you to do unneeded repairs. Friendly, fast, great service. Love these guys!

LISAR

Source: DFORC

08/05/2013

Excellent work and reasonably priced!

AKEMIF

Source: DFORC

11/05/2013

great folks!!!

DANM

Source: DFORC

24/05/2013

Went to bat for me. Gave a a good sale for parts

ERICF

Source: DFORC

25/05/2013

I have complete trust in every technician at Ponderosa Auto Express. James and Andrew are very honest and courteous. I have always been advised well for each repair, even received advise concerning future maintenance issues and how to…

ELAINET

Source: DFORC

15/06/2013

I just can't say enough how wonderful James & Andrew are! They go out of their way to provide excellent customer service and that is why I recommend Ponderosa to everyone!

LISAR

Source: DFORC

22/06/2013

A full tank of gas and detail would be nice.

RANDYL

Source: DFORC

22/06/2013

Very knowledgeable and honest repair facility. I will be bringing all of my vehicles there in the future.

SUSANS

Source: DFORC

26/06/2013

James has always been honest with me regarding my Toyota 4Runner. He is very "proactive" when it comes to the care and safety of my car. I would never take my vehicle to anyone elst.

SANDRAG

Source: DFORC

12/07/2013

Always excellent and timely service.

STEVEK

Source: DFORC

19/07/2013

Very helpful, I feel like they went above and beyond to help me make economical decision, which saved me money.

SAMW

Source: DFORC

19/07/2013

I have been a customer for the past seven years and everyone there has always taken special attention to getting the job done right the first time. I trust the work performed on my automobiles.

BILLB

Source: DFORC

19/07/2013

Great as always

PATS

Source: DFORC

19/07/2013

Keep up the good work

JONNAS

Source: DFORC

27/07/2013

I've been taking my truck , car and suv to Ponderosa service for years now and consider their service and repair to be excellent. They are very honest and don't try to sell you service that you don't need. I will continue to go there.

RONS

Source: DFORC

05/08/2013

Ponderosa Auto Express has always maintained high standards and quality maintenance for our vehicles. I would recommend them to everyone.

ELAINET

Source: DFORC

05/08/2013

Great job as usual. Always appreciate your service James.

PATK

Source: DFORC

09/08/2013

Always great service and friendly people at Ponderosa!

LISAR

Source: DFORC

20/09/2013

Everyone here is so honest and has kept my car in good condition. They won't nickel and dime you!!! Thanks guys!!

SHANEK

Source: DFORC

20/09/2013

I never have any complaints when I see you guys !

DENISES

Source: DFORC

21/09/2013

Everyone I spoke with was professional and helpful. I was referred to Ponderosa Auto by three different people all who spoke highly of them as well. By the way, I found my flashlight.

WAYNEK

Source: DFORC

23/09/2013

After calling around for prices and service ability for my Honda, I found Ponderosa Auto Express to be very friendly and honest with incredible follow through and timeliness. The customer service was terrific and the quality of work was…

VERONICAV

Source: DFORC

27/09/2013

James and crew were helpful and knowledgeable working on my old GTO.

LOUIEB

Source: DFORC

06/10/2013

This business holds themselves to a high standard. Techs are very courteous, positive and honest in their evaluations. Would never take my car anywhere else.

Anonymous

Source: DFORC

08/10/2013

Love these guys and their dedication to getting the job done quickly and correctly!

KEVAIF

Source: DFORC

12/10/2013

Always the best service and I wouldn't recommend anyone else. James, Andrew and the crew are wonderful!

KATIEM

Source: DFORC

17/10/2013

keep up the good work.Trust is a big deal..

JONNAS

Source: DFORC

18/10/2013

always a great job.

PATTYM

Source: DFORC

18/10/2013

Always excellent service.

STEVEK

Source: DFORC

20/10/2013

Great folks...kind and caring...always willing to explain until you understand!!!!! So glad they are mine!!!!

DANM

Source: DFORC

25/10/2013

Fabulous job -- as always!

RUTHM

Source: DFORC

26/10/2013

Yes I feel like they were honest from the start. Completed the job in a timely manner. Nice clean technicians.

PATR

Source: DFORC

27/10/2013

You guys are great, and very helpful

KARENW

Source: DFORC

02/11/2013

Please wipe clean the grease/grime on the steering wheel, seat and door before returning vehicle to customer.

NORTONE

Source: DFORC

04/11/2013

The crew at Ponderosa Auto Express provide reliable service with integrity. I'm happy to recommend them to friends and family.

JENNIFERR

Source: DFORC

16/11/2013

Really appreciate the car wash to cap off the service.

NORTONE

Source: DFORC

22/11/2013

You guys are the best! I've never had a bad experience with your work, and more importantly, You're honest.

MELC

Source: DFORC

06/12/2013

Very Professional, On Time, Great Communication, Fair Pricing... I would be happy to recommend.

SAMW

Source: DFORC

06/12/2013

Always excellent service.

Anonymous

Source: DFORC

06/12/2013

Always a pleasure to take our autos to PAE All the employees are friendly and courteous

DORRISW

Source: DFORC

06/12/2013

Always excellent, honest service from the team at Ponderosa!

COURTNEYP

Source: DFORC

26/07/2016

We took our 2006 Dodge Durango here for servicing when we lived in Cameron Park. The staff is knowledgable and the service is fast and reliable. Never had a problem here.

Jeff Davies

Source: GPLAC

14/07/2016

Great place! My family and I have been using them for years. You can count on a fair price for excellent service.

Cheryl Urbani

Source: GPLAC

04/03/2016

Great service and treat you like you have a brain

Trisha Gullard

Source: GPLAC

19/12/2014

I've had many experiences with having my vehicles repaired and by far Ponderosa Auto Express has given me the best service I've EVER received! The guys working there are polite and so helpful! I won't go anywhere else. I TRUST Ponderosa Auto Express and for me that saying alot!!

Kevai Floyd

Source: GPLAC

26/05/2014

I was helped by Andrew, who is polite, and it's a very friendly environment. However, I needed my car smoged and chose Pondo Auto for a change. I failed smog. I asked what the problem was and the tech said that my check engine light did not come on, burned out. He checked the obd and it didn't throw codes. He then went on to explain that this happens a lot, like 10 or so a week (give or take). So my question is, why wouldn't they check these simple things before running a diagnostic? If this happens so often why wouldn't they check and help save customers a few bucks by saying your lights out fix it and bring it back. Needless to say, I had to pay $108 for a smog. This obviously is something that is not reflective of their vehicle repair services to which I have no experience.

Chris C

Source: GPLAC

09/04/2016

My thanks to Ponderosa Auto Express. I had multiple dash lights come on and make me afraid to drive my car. But who's open on Saturday? Ponderosa Auto Express was.
1. They took in my car on a Saturday without an appointment.
2. They completed repairs that same day.
3. The charges matched their quote
4. They were friendly.
My Mini Cooper is back on the road and I am safe to drive again. Thanks Ponderosa!

Kathleen M.

Source: YELP

02/01/2016

These guys were awesome! I was coming back from Tahoe and my brakes needed readjusting in a pinch. Andrew was super helpful and explained everything thoroughly. I was out the door in an hour and a half for under $100. Great service!

Wheelsie W.

Source: YELP

01/10/2015

My car was overheating so I went to the closest shop, It being ponderosa auto express. The man told me he would figure out what was going on and charge me for one hour of labor, unless they saw right away what the issue was ( example: radiator leak) they wouldn't charge.
I received a call later that the radiator had been leaking and needed fluid and in order to do an engine check they needed to replace the radiator for over 600 dollars. I decided I would bring the car elsewhere and came the next day to pick it up.
They made me pay 47.50 despite having not done any work and knowing my car needed fluid didn't even have the decency to put a little in for me
And worst of all left the radiator cap off which would have been a disaster especially with my one year old in the car.
This place doesn't care about people only money I wouldn't trust them with any of my cars

Jackie E.

Source: YELP

03/04/2015

Ok well after my first Yelp review of this business the owner himself contacted me. He discussed the problem with me and apologized for how the situation was handled. I was told that particular employee would be dealt with. He did give me his word that if anything ever came up with my car again he would do his best to help me out. But to only deal with him directly. That if he wasn't there, that he could always be reached. To leave a message saying it was me and his employees would get in touch with him.
I was a bit hesitant at first, but he did seem genuinely concerned about the situation and how I was treated. I recently, 4 days ago, called him because I was having a issue with my car. And dammit if that man wasn't true to his word! Everything he said he would do, he did. I am truly pleased with how everything turned out. And it looks like it really was just 1 bad apple in the bunch. I love it when people can stay true to their word and I can stay local. Thanks James! I will come back again.

Bernadette A.

Source: YELP

17/07/2015

Wonderful Shop. I have had 5 vehicles with Ponderosa over the years everything from Service to Radiator Replacement, to Window Motor Replacement. Shop has been on time, up front, fair with pricing, most importantly - the quality! high recommend.

Michael K.

Source: YELP

18/07/2013

This place is a rip-off and a scam. I came here for the last few years and they seem to take advantage of repeat customers, especially women. I went for a wheel bearing on my Subaru and to check a leak in the a/c unit. They charged $800 for the services. And after they "fixed" my a/c, it was not working a few days later (still leaking.) I took it back and the guy (James) tried to convince me that they checked the system and could not find a leak. They "checked" it again, a process that took 2 days and still no leak. I took it to my friend at Mercedes and the problem was diagnosed and fixed for under $100. They are dishonest, rude if you ask "why does it cost that much?" and a true scam.
WHATEVER YOU DO, DO NOT TAKE YOUR CAR HERE.

Sydney S.

Source: YELP

03/04/2014

I have been taking my 2003 F150 to this shop for several years. I'm a female but I'm far from dumb when it comes to figuring out there is a problem short of running a diagnostic test. I've changed my oil, filters, a couple hoses and the spark plugs that I can reach. (If you know this engine, you know what I am talking about) I take my truck here for regular lube service. This old truck is pushing 200k miles and the only major requirement has been the rotors. When these guys say change the fluid, I have them change it. When it is running rough and they say in needs a new coil wire, I have them replace it. When my rotors were shot because I've been towing horse trailers, boats and hay trailers for years with no tow brake, I change the rotors. I have done everything these guys suggest and it has never been unreasonable. If it can wait 3-6 months I may wait a few months so I can budget for the differential fluid. Having an older car is not cheap, but if you continue to keep it well serviced and are willing to accept that older vehicles need maintenance they will last even longer. The shop owner has been an honest, stand up guy. I have never felt taken advantage of, or disrespected because I am a woman.
As far as the negative posts on here, if you want to save a buck, have your friends do it in their garage. If you want run of the mill service where they get you in and out and could care less of the overall picture of safety for you and those in your vehicle, go to the big commercial shop down the hill. You get what you pay for people. I've compared the labor rate to a couple other shops in the area and these guys are competitive.
If I go in for an oil change I know that these guys do a once-over and they will let me know if anything needs attention. It is in their best interests! Of course they are going to suggest something if it could be fixed or replaced, they are in the business of auto repair. This does not mean they are trying to swindle you. He is telling you this because if this were his car he would make the fix himself.
Local business owners support eachother, especially in El Dorado County. I don't even live in the county anymore and I still have all my service done at this shop. They know my name and most importantly they know my truck. They know what they have done in the past and what will need to be done to keep me safe and rolling down the road.

B. B.

Source: YELP

04/04/2014

Ponderosa Auto always does a great job on our cars. James and Andrew tell us what they are going to do and if they find other issues, they always call, explain what is going on and get our approval before completing and charging for the work. We have been going there for years and are very happy with the service we receive from them.

Mary H.

Source: YELP

04/04/2014

we had some differences about my vehicle, but me not knowing anything about the mechanics world, well we had a very nice conversation. The owner (James) was willing to make it right, (even though I was probably wrong) and being a business owner myself he impressed me on his character, that in itself says a lot about a person as well as a business owner......I believe him to be a straight shooter.....well done James!!

Lewis R.

Source: YELP

07/07/2012

I forgot that I have tamper on my intake that it was supposed to take off plus there is no eo number on intake since I wrote it down on my paper and they never said anything and went ahead took smog test and failed. The reason why failed was because they saw that there are no eo number plus tamper and that's why failed and forced me pay in full price. I even took my vehicle to king smog in el dorado hills, they saw the same thing and being honest told me that it will fail and not want to run the test til I fix it....... Ponderosa auto express don't care about you, they need the money, I even came back to finish the smog check and made me paid 38.25 as final price. Rippppppp offfffff.

Michael K.

Source: YELP

17/10/2013

Horrible absolutely horrible!! They treat everyone as if they are stupid and completely took advantage of my grandma!!

Rebecca M.

Source: YELP

08/11/2012

I went there couple of months ago for a transmission service and flush. I left my car there for a service and when I came back that skinny guy on the front desk said that some transmission cooler line that goes on the top of radiator is split in line, and I gotta replace it immediately because it's gonna start leaking soon and I'm gonna loose all my trans fluid. He said it's gonna cost me $250. After that I took my car to a mechanic guy that I know, he does it at his home, so he took a look at that and he couldn't find any damaged hoses, so basically everything was fine. But he wanted to check if some bolt or clamp was tight enough, so he checked it and it was loose. People, watch out for what they recommend you to fix, double check that with someone else if you can't do it yourself like me. And one more thing. My trans fluid eventually started leaking I went to transmission shop and the guy told me that my transmission oil pan is too old and it needs to be replaced, I was wondering why, because I just had trans service recently, and they should've replace that, on what he just said "you just got a bad service, mam". This place can't do their job right and they want to rip you off recommending to fix something you don't need!

Katya A.

Source: YELP

10/03/2013

had my brakes done , they treated my wife and i very good , did the job quick and fair price .

joe m.

Source: YELP

04/12/2010

These guys are great. I always have problems with smog tests on my 4runner because its old. They go out of thier way to keep it as cheap as possible for me to get it completed. Said 4runner is now dead and I bought another truck. I had a question which was no concern of thiers and they came outside and looked at my truck and answered my question with a smile....no problem. I take my wifes car there as well. Highly recommended.

Hugh J.

Source: YELP

30/07/2012

I have been taking our cars to Ponderosa Auto Express since James bought the business about 6 years ago. My husband and I know next to nothing about cars, and it was always stressful having to trust mechanics before. I will never take our cars anywhere else due to 3 experiences we have had at Ponderosa Auto Express:
1) I took my car in for a regular 30k service. After going through the car, the owner called to discuss what my car needed to have done. The dreaded sales pitch call, right? Wrong! The owner went through the list of services "recommended" and actually said we could wait on a few of the things that are easily inspect-able (air filter, etc) if I wanted to space out the cost of maintenance. Shocked to have a mechanic telling me that I could do less rather than the usual "We found more extremely expensive, unexpected problems that need fixing now!" pitch we're all accustomed to, I asked him to do what he would do for his own car. It was cheaper than the initial quote (never had that happen before either), and they had it in the computer to recheck the things we didn't do when I brought that car in for the next oil change. I didn't have to remind them. Since that initial experience, I have heard the owner having similar conversations with other clients at the shop.
2) I actually heard the owner tell one customer that the particular repair he needed would cost several hundred dollars less if he took it to a national-chain competitor because they make their own parts. When have you ever had someone tell you to use their competitor to save you some money? And more than once, I have had the owner offer the option of making payments on large bills (another first at a mechanic).
3) We buy used cars because that's what we can afford. The last time we went to buy a used car, the owner of Ponderosa Auto Express inspected the car we wanted to buy for a nominal fee (I think it was $45, which I was more than happy to pay). He found a few causes for concern, then took it upon himself to call the seller (another local business owner he knows) and made sure the problems were repaired before we bought the car. He also advised us of a problem he had experienced with cars of the same make/model, and recommended we get an extended warranty so we wouldn't be screwed if this car ended up having that problem. He didn't make any money from us buying the warranty, he just wanted to make sure that we wouldn't be on the hook for a thousand dollar repair.
After 6 years of using Ponderosa Auto Express, none of our used cars has ever broken down or needed any major repairs. We highly recommend using them!

Robyn B.

Source: YELP