28/10/2008

Elite made my car look brand new

Great Service, they got me in a rental car right away and took care of everything. They called my insurance company and got everything set up. I felt really taken care of. They keep me updated till the end and even gave my car a full detail. My car looked much better than before I got in the accident! I hope I don't have any more accidents but if I do I will definitely got back to Elite.

accidentprone2

Source: YPAGE

02/07/2008

Great Service, Car looked awesome

I was very happy with Elite Auto Collision. They gave me very personal service, explained everything in detail, awnsered all my questions and helped me to understand the repair process and dealing with the insurance company. They even posted daily photos and updates of my car online so I could see the progress of things and they got my car back to me on time looking brand new!

glamgirl

Source: YPAGE

23/07/2015

Haven't gotten my car back yet but I am impressed with their communication. Adrian explained things thoroughly and kept me updated on status of my repairs. The interface with my insurance company has been seamless. Thanks Elite Auto!

Susan Chenier

Source: FBOOK

25/09/2013

Sima Taghipour

Source: FBOOK

11/07/2013

Kyle Howerton

Source: FBOOK

14/05/2007

Awesome service, car looked liked new!

I was so impressed with the customer service at Elite Auto Collision. They really took time to explain everything on the estimate, line by line so i knew exactly what was going to be done to my car. They talked directly with my insurance…

Uschi S

Source: INPAG

15/03/2012

A good experience.

This was the first time I have used Elite Custom Auto. I had been hit by someone. If I have trouble like that again I will go back to them, because they did a good job. RESPONSE FROM Elite Custom Auto: We appreciate the opportunity to…

Trevor G

Source: CLOBB

18/03/2012

Elite auto serviced my Ford Fusion, fixed the bumper and brought vehicle back to normal conduction.

Outstanding work. RESPONSE FROM Elite Custom Auto: Many thanks for your kind review Mr. Thomas. We were happy to know that you were satisified and pleased with our service. It does mean a lot to us when we hear from a customer that our…

Eric

Source: CLOBB

10/05/2012

One of the best shops in San Diego.

I did a lot of research beforehand about auto shops and the quality of their work because my car's color is so hard to match. Others I had visited hadn't done well, but I was referred online to Elite Custom Auto. It worked out great, and…

Adam W

Source: CLOBB

11/05/2012

auto body work

I couldn't have asked for a better experience.

Vicky

Source: CLOBB

22/05/2012

Professional and Timely Will come back again!

I have nothing but great things to say about this company. Elite Auto Collision admitted my car right away and got to work. The staff was friendly and professional making the accident claim process an easier one for me. When I got my…

Krista T

Source: CLOBB

01/06/2012

Great work, awesome staff

I had had a fender bender and my insurance referred me to Elite Custom Auto. From the moment I called, everyone was nice, when I went in everyone was great. The work was done within a few days and I don't feel ripped off by them. They…

Melinda C

Source: CLOBB

28/06/2012

The service has been great

I got several estimates to get my car painted and Elite Custom Auto was the most reasonable. I have logged onto the site and I have been able to see the progress of my car--that is a great feature. The staff was very helpful. Jasmine…

Ray O

Source: CLOBB

29/06/2012

Elite Custom Auto is the best!

My experience with Elite Auto was quite amazing. From the very first visit, I was treated as a valued customer. Both Sandra and Yasmin were efficient, professional, courteous. They put MY convenience ahead of Elite and kept me…

Sandra

Source: CLOBB

27/07/2012

Forever indebted to Elite Custom Auto!

I am a careful shopper, and the prices at Elite Custom Auto are always better than the competitors'! I'm willing to pay extra for good work. Elite Custom Auto does good work and they don't charge extra! If anybody has a problem, that it an…

Bennie M

Source: CLOBB

31/07/2012

good experience

did a good job

Robert W

Source: CLOBB

04/08/2012

Great service and friendly, knowledgeable people.

The service at Elite Custom Auto was quick and friendly at a very difficult time right after the auto accident. The staff was very helpful and knowledgeable. The available loaner auto made the great service even better. We will definitely…

Richard L

Source: CLOBB

13/10/2012

awsome

i was sick when my vette got hit,thanks to Adrian & crew the car is better than new(I'm very picky).they have fixed a bunch of friends cars.their is no better place to go than Elite !

ron w

Source: CLOBB

18/08/2010

Pleasurable experience, I would recommend them

They painted my jeep about two months ago, and then I had to go back somebody backed into my jeep for some collision repair. I dealt with AJ, and he was pleasant to deal with and had painted the vehicle, so when it was damaged, it made…

Brian M

Source: CLOBB

24/08/2010

Quick, efficient, and very personable

I was in an accident and Elite looked over the car to get an estimate over to the insurance company. They wound up totaling it, so Elite didn't do any work on the car. Elite was really nice. The day that I dropped off my car, they didn't…

Christin P

Source: CLOBB

31/08/2010

Great

Adrian & Family, I really enjoyed your personal service and the quality of the work.

Paul

Source: CLOBB

03/09/2010

Safe and courteous customer service.

I don't know anything about cars, and I was hit by someone who wanted to pay out of pocket. I felt really safe at Elite Auto Collision, as a woman by myself. They were very professional and courteous. They answered all my questions. I…

Michelle H

Source: CLOBB

14/09/2010

Outstanding Service & Quality!

My 04 Corvette was side-swiped on the right rear quarter by a truck. My car's rear was, basically, ripped-off by the truck. My Vette is my "baby" and is a special-order tint-coat color (Magnetic Red II). I was VERY concerned about a…

Greg

Source: CLOBB

01/10/2010

Outstanding in all levels.

I took my Corvette to the guys over at Elite Auto Collision, and they did an excellent job. It looks good, and I have gotten a lot of positive feedback from people looking at the car. There was damage to the front and Elite Auto…

Benny S

Source: CLOBB

30/10/2010

Nice work at at a fair price

Adrian was very courteous and kept me imformed thru the process.

Robert

Source: CLOBB

02/11/2010

Great service.

Elite Auto Collision did everything well. They fixed the hood and the front end. It was my first time using them. It was really great service, and the car turned out just like brand new.

Wayne C

Source: CLOBB

05/11/2010

Good people, quality work

This is the type of place that I would expect from a service company, and yet, sadly, is very hard to find. The people working there are nice people that care about their business and customers. The work is outstanding, and the price is…

Anne

Source: CLOBB

13/11/2010

It was a frustrating experience.

I didn't get very many updates and even when told by Adrian that I would get a call back the same day, didn't hear from anyone. I had to call for updates myself several times. I realize a lot of the wait was for other services to work at…

Elena

Source: CLOBB

17/11/2010

Elite Auto took care of my car!

I had to take my car in for tail light damage, bumper damage and scratches. I got my car back when they said I would, they drove me to get my rental car and they did excellent repair work. I would definitely recommend them to everyone!

Tricia

Source: CLOBB

20/11/2010

Did an absolutely amazing job.

Did an absolutely amazing job. Paint is an exact match and looks flawless! Entire car came back cleaner than it was brought in. I'm very impressed. Adrian is top notch. Getting the picture messages throughout the process was very cool…

Mark

Source: CLOBB

22/12/2010

Great service and friendly staff.

Great service and friendly staff. I would recommend to a friend.

Violeta

Source: CLOBB

03/01/2011

Everyone at Elite was very helpful and friendly dealing with them was a great experience.

the job they did was excellent and proffesional

Ana

Source: CLOBB

05/01/2011

Great work with attention to detail. Great communication.

I was referred to Elite by my insurance company. I chose this because my last body shop had my car for three months! The staff were very friendly and showed geniune concern when I made specific requests (i.e. Length of time, quality) as…

James

Source: CLOBB

06/01/2011

Definately above average for service.

The easiest process I've ever had to go through for body work even with my insurance covering the majority of the cost. I had used my car dealer the last time I needed work done on my car and they did not compare to the quality and great…

Samuel

Source: CLOBB

20/01/2011

The repair experience was well above average

everything went according to plan after the insurance authorization. The only issue was the Xmas and New Years hoilday schedule delayed the completition of the work.

James

Source: CLOBB

24/01/2011

very good job

extremely professional, understanding and helpful. went into detail on everything they did

Peter

Source: CLOBB

01/02/2011

I was very satifisfied.

My insurance company suggested this shop.

Jan

Source: CLOBB

01/02/2011

Great job on my car

Very pleased with the work done.

Nathan

Source: CLOBB

02/02/2011

Fast, Great Customer Service, Quality Work

These guys went the extra mile. My car looked brand new wehn i picked it up. A+

George

Source: CLOBB

09/02/2011

At Elite Auto Collision La Mesa, they offer great customer service and I can rely on their work.

Everyone at Elite Auto Collision La Mesa is great. They are very professional and honest. I completely trust them with my car. I especially love how they provide the online progress; I can actually watch my car going through the process…

Angelique V

Source: CLOBB

17/02/2011

Like New .. Couldn't be better ...

No job is too small. I had a small area of damage which most shops did not want (so the other shops quoted high). Elite took my work, gave me a very competitive price and restored the car as good. I have to say that is as good as it…

Paul

Source: CLOBB

21/02/2011

,

,

Avram

Source: CLOBB

07/03/2011

2003 Z06

Replaced front bumper cover. Looks great, no more road rash! They did what they said, had it ready as promised and at a very fair price!

Pete

Source: CLOBB

08/03/2011

Elite Auto Collision do it right!

Under the circumstances, Elite Auto Collision made the process of repairing my car a satisfying one. It was a little on the pricey side, but I had checked out other shops and Elite's prices were very competitive and it was going to be a…

Steven S

Source: CLOBB

10/03/2011

na

i recommend this shop!!

Francisco

Source: CLOBB

17/03/2011

Awesome experience

I would highly recommend to anyone. My vehicle looks brand new and runs like it is brand new.

Tammy

Source: CLOBB

23/03/2011

enjoyed the service

Elite did a great job from start to finish. They were very easy to work with,and did great job onthe vehicle.

Keith

Source: CLOBB

23/03/2011

Escellent service

The firm provided outstanding service for my customized car. They were capable, responsive and fair in their pricing.

John

Source: CLOBB

24/03/2011

EXCELLENT!

Very professional work, did everything on time and kept me on notice. The guy Adrian was excellent.

Thirasacktavon

Source: CLOBB

29/03/2011

excellant customer service. very accomodating to your needs.

the name Elite says it all

Barbara

Source: CLOBB

31/03/2011

Great experiance

They took good care of my car and went out of their way to make sure I was happy. I completely recommend!

Alexander

Source: CLOBB

01/04/2011

excellent service

I would go there again and refer them

Pierre

Source: CLOBB

05/04/2011

A Pleasant Experience

A Pleasant Experience RESPONSE FROM Elite Custom Auto: Many thanks for taking the time to give us your thoughts!
It was a pleasure to serve you! Sandra

Robin

Source: CLOBB

06/04/2011

Excellent Value

Excellent price for the quality of work done.

Jason

Source: CLOBB

11/04/2011

Great work and great people, thanks guys!

Great work, everything looked good. Glad i took my car here. RESPONSE FROM Elite Custom Auto: When our customers take the time to let us know they had a great experience we refocus and commit to great customer service! Many thanks!

Doug

Source: CLOBB

28/04/2011

Elite Auto Collision is trustworthy, have a human touch and extremely professional.

My experience with Elite Auto Collision has been good so far. I picked them because I thought they were very personable. I liked them and had a good feeling about them after talking to them. I felt confident that I wasn't just another…

Robert E

Source: CLOBB

29/04/2011

overall was a good experience

Everything was fine until I picked up my car. I came at the time I was told to. I was then told it would be 20 more minutes. It ended up being an hour and 20 minutes. I was there with my 20 month old. The manager felt really bad and told…

Victoria

Source: CLOBB

01/05/2011

Great Experience, Customer Focused

Provided more information than needed. Had a fast turn around. I had my bumper repaired after a taxi decided to crash into it while I was stopped. Much better than a dealership I used in the past that lacked communication and made false…

Julio

Source: CLOBB

09/05/2011

You can trust these folks to be fair and honest. They deliver what they say and then some.

A Father and son team that seems to have worked out very well. Great Guys!!!

Robert

Source: CLOBB

09/05/2011

Got the work done within the said time.

They did a great Job on the car.

Marvin

Source: CLOBB

10/05/2011

Overall an honest, reputable company.

Very good customer service, very polite and honest. I asked to have work done in addition to the insurance claim work. The charges for additional work was reasonable. I had a little paint over-spray on the side glass, no issues with that.…

Andrew

Source: CLOBB

30/06/2011

Just plain AWESOME!

I just want to commend everyone at Elite and Yasmine for being so professional every time I had a question or concern.

Yasmin

Source: CLOBB

07/07/2011

The communication is the best by far

Very good communication from Yasmin on the process and status of the repair. The daily pictures are great, though it would help to see the angles for the actual work being done. I got a lot of pictures of the side of the car that wasn't…

Tim

Source: CLOBB

18/08/2011

Absolutely perfect work, with no wait, and an unbelievable price!

I recommend Elite Auto Collision all the time because they do their work very, very well. I actually had two experiences with them. Both experiences were minor collisions that I did myself and I just felt like I didn't want to go to the…

Bennie M

Source: CLOBB

02/09/2011

Very good!

Elite Auto Collision had good customer service and the manager over there was helpful and would always return my calls. They repaired my car and the claim was handled through my insurance. I got the car back three days ago but it was in…

Devin S

Source: CLOBB

18/05/2011

Elite Auto Collision Review

Car was in an accident and I was referred to Elite Auto Collision by insurance company. Staff was friendly, polite, and professional. Car was taken care of propmtly and was completed faster than I expected. Good!

Jeremy

Source: CLOBB

08/06/2011

The drive from Temecula was worth it.

Elite Auto Collision did a great job repairing my vehicle, after it was damaged in an accident. Basically, the rear quarter-panel was badly dented, and the paint was messed up. They did a very awesome job with the repairs, and dealt with…

Jesus C

Source: CLOBB

09/09/2011

Great customer service

I am very happy with the work that the folks at Elite Auto Collision did on my car. It looks like new! And more than that, they have great customer service. They really went out of their way to make sure that I was happy and loved my…

June

Source: CLOBB

08/11/2011

Super nice people to deal with who did a super nice job!

I got into an auto accident and I took the car into Elite Auto Collision. It was still kind of clunking so I took my car back to them. The experience was not that bad and the people at Elite Auto Collision were so nice about it! A couple…

Karen K

Source: CLOBB

31/12/2011

did work on my corvette

totally satisfied with the end product and price

Benny

Source: CLOBB

02/01/2012

fixed faulty paint job

I had some collision repair work referred to Elite by esurance and was pleased with the service and work done. About a year later I notices some small crack in the hood surface began to appear. As months passed the entire hood became a…

Steve

Source: CLOBB

05/01/2012

Wonderful

Super wonderful, just hidden away and a bit hard to find, but well worth the effort.

Michael

Source: CLOBB

19/01/2012

Good overall

We had a good overall experience RESPONSE FROM Elite Custom Auto: Thanks so much for taking the time to review our business.
The feedback we get from our customers helps us to maintain standards and acts as a benchmark for our…

William

Source: CLOBB

20/10/2013

Working with adrian and his people was nothing but a great experience. The work on my Corvette was every bit as good as the factory could do and for that matter much better. My car being a LeMans blue made it very difficult to match…

GaryJ

Source: DFORC

28/03/2012

The service was straightforward and felt welcoming. A step above other experiences i have had in the past.

Anonymous

Source: DFORC

31/03/2012

I WAS VERY PLEASED WITH THE SERVICE I RECEIVED FROM ELITE AUTO. I WAS PROMISED MY REPAIRS WOULD BE DONE IN 4 DAYS AND THAT IS EXACTLY WHAT HAPPENED. WOULD TOTALLY RECOMMEND TO ANYONE NEEDING INSURANCE REPAIRS. THE SHOP WAS CLEAN AND…

KarenK

Source: DFORC

01/05/2012

Beautiful job, quick turnaround, and professional staff. Thanks Elite ... hopefully I won't be back though.

JanG

Source: DFORC

11/05/2012

EVERYTHING FROM MY INSURANCE PROCESS TO THE COMPLETED JOB WAS AWESOME. vERY WELL DONE. EXTREMELY KNOWLEDGABLE,KIND AND PROFESSIONAL. THANKS ELITE AUTO!!!!!

VickyH

Source: DFORC

07/06/2012

never got an update had to go to the web sight to find out the status of my vehicle, a part was ordered it came in damaged was not informed until I called about the status. part missing on the inside of the vehicle although they said they…

GaryG

Source: DFORC

09/06/2012

They were very customer friendly with appointments, estimates, working with the insurance company, and providing a loaner car

MichaelM

Source: DFORC

21/07/2012

Took my car to Elite based on the reviews that they had received from other car owners of a forum. As expected the paint work was top notch. However, a few details were not completed as expected. I pointed these flaws out and Adrian said…

Anonymous

Source: DFORC

11/01/2012

After the work was finished on our car I can say that all of the work was completed very satisfactory. The parts and the paint perfectly matched and I was very happy with the work completed. The staff was friendly and helpful as they…

WilliamL

Source: DFORC

01/08/2012

Since I first arrived at Elite auto Collision everyone was so courteous and friendly. They were prepared for any questions I had. They also had a loaner car, while my car was being fixed, for me to use. You can even check online the work…

ROSALVAR

Source: DFORC

09/08/2012

Elite provided great service for the roof repair on my SAAB.The job was completed timely and professionally.

KimberlyP

Source: DFORC

08/09/2012

I can certainly recommend this dealership to anyone. They were fast, fair and completed my vehicle on a timely basis. I was always kept up to date and the pictures of the repair were a great touch. They will also provide me with touch up…

Anonymous

Source: DFORC

15/12/2012

Adrian & crew did a 1st class job. vette now has a custom paint job

RonW

Source: DFORC

19/12/2012

Took much longer than I expected and the car wasn't ready two times when they said it would be.

RichardP

Source: DFORC

11/01/2013

My first experience with Elite Custom Auto and it was a great one! The work they did on my SUV was wonderful, better than when I first purchase the vehicle and the staff was very friendly.

DeannaP

Source: DFORC

04/02/2013

Very helpful! made me very comfortable and car looks great!

PamelaB

Source: DFORC

18/04/2013

Everyone was very helpful!

MelanieE

Source: DFORC

18/04/2013

Price and service was great. Turn-around time took only a few hours, from start to finish.

ZenaidaR

Source: DFORC

25/05/2013

I will definately recommend Elite to everyone. I was treated like a VIP by everyone there. Polite, efficient, and they go the "extra mile" for their customers. Thank you!

RhondaB

Source: DFORC

03/07/2013

A very professional well run shop. They even detailed my ENTIRE jeep!!

KennethS

Source: DFORC

05/07/2013

Thanks again! We (unfortunately) are returning customers and are very happy with the level of service we have received. The car looks great!

RyanC

Source: DFORC

08/07/2013

So, I was very happy with the speed of the work and the exterior of the car. They also worked on my husband's last year and did a great job. However, the interior is a little disappointing. I had to go buy new screws for the trunk lining…

KimberlyG

Source: DFORC

08/07/2013

The exterior was great, but the details were lacking on the interior. They used the wrong screws for the trunk liner and i had to purchase new ones so that it would stay in place. Also, they told me the console was cracked, which i new,…

Anonymous

Source: DFORC

03/08/2013

Excellent work. I recommend your shop highly

Anonymous

Source: DFORC

05/09/2013

Very expedient service. Very helpful and friendly personnel. In addition to fixing my van, making it look like new, it was washed and ready to go upon my arrival. Highly recommend Elite.

ReneeH

Source: DFORC

11/08/2016

I hired Elite to repair my drivers side panels because I hit a pole at the gas station. It cost me less then go through my insurance they kept me updated whole time. I always spoke to the person everytime I called. They could always answer my questions and I felt very comfortable the whole time. The team is great and my car looks amazing. Thank you

Laura Ramirez

Source: GPLAC

05/03/2015

I was at first apprehensive of going to a repair center unfamiliar to me, but I am happy to say it was the right decision. The work on my car was perfection, and I was surprised that they even detailed my car as a bonus. The staff is very polite, and the work was done quickly. Perfection! I will return for any future work if needed. Name posted on Google is incorrect, Lehman is actually Lahmann

Cindy Lahmann

Source: GPLAC

05/03/2015

This is the third time I have used Elite Auto Collision Repair Center for my repairs. They were referred to me by a fellow Realtor and I'm happy to say they have met all my expectations. The workmanship was excellent and so was the communication. It's a good feeling to leave your auto knowing in advance that the job will be done correctly. WELL DONE Elite.

Fred Falduti

Source: GPLAC

29/01/2015

First of all, AMAZING super knowledgeable and helpful staff walk through the whole process and are available for your every need... from the rental to providing pictures online and emailing them to you. I received an update almost everyday. Impeccable customer service and super thorough service to your car. They are so on top of it and they work everything out with your insurance company. This was such a smooth process. Inhofe to never get into an accident again but if I ever need any collision/body work done, THIS is the place to go. I'd give it 10 soars if possible. Thank you Elite for everything!

Maria Kate Elise

Source: GPLAC

25/11/2014

Fast and efficient service, you can't even tell where the damage was on my bumper. The other party and I found Elite after looking through customer reviews, we were not disappointed. The other party and Elite coordinated the repairs, on my vehicle so that there was little to no interference with my schedule. Excellent customer service!

Lysh Abate

Source: GPLAC

09/08/2016

I got my dodge charger fixed here. Someone had backed up into my car at work (this is the second time this has happened and I don't even work at the same place anymore! Lol) anyways, the rear driver side had a big gash in it with a pretty nice size dent that was also in the back door. 2 days later...My car looks perfect. The 2 guys I talked to were nice and actually filled me in on the process of what they would actually be doing to my car.

Amanda C.

Source: YELP

20/06/2016

Sent by my insurance company two years ago. Great work. Not a single complaint on my part.

Richard B.

Source: YELP

27/06/2015

Best experience I've had at a collision repair shop.
I was rear ended and it took forever for the insurance to get their paperwork together. They finally sent me to this shop and the staff there were friendly and helpful and walked me through everything, answering questions I didn't even know I had.
Bonus- they cleaned and detailed my car before giving it back!
If I ever need work done on my car again, I'll definitely go back and see these guys.

Elizabeth D.

Source: YELP

09/05/2015

Elite Auto Collision (EAC) is a family owned business and for me, has been a super easy experience with my vehicle. I used EAC on two occasions. In 2012, and 2015...my vehicle was damaged in a commercial parking lot by traditional California driving (aka people that like to hit and run).
On both occasions, EAC made the process easier on me than my own insurance company. My insurance is actually as good as it gets (Ameriprise and USAA). I am honestly not significantly concerned with updates for my vehicle (I.e photos of every step and process). I just want it fixed in a timely manner...which EAC did on both occasions. Unlike other auto collision centers, EAC uses only OEM parts versus non-factory parts.
This is great because you'll get the exact part for your vehicle versus a fabricated duplicate that might not fit perfect. Companies that use non OEM parts aren't violating any law, they're simply not obligated to do so for older vehicles. Going back to EAC's final product, they personally pay the difference that your insurance doesn't cover in order to get those OEM parts (e.g bumpers).
Adrian and Yasmin (the owners) are legit and friendly. Both are super cool. They even installed aftermarket headlamp units for me (free of charge). This further articulates the kind of customer service that you want when getting your vehicle serviced.

Jake A.

Source: YELP

30/05/2015

They did an excellent job fixing my car which was rear ended. Organized all communication with insurance company of other side, organized pickup to go to rental car place, provided updates on repair status. The repair took longer than expected, which was fully compensated by additional free services on my car, which looks great now. Adrian is pleasure to deal with.

Dmitry M.

Source: YELP

19/11/2015

I took my car here recently to get an estimate for some minor body work on my car's driver door. The estimate I got was for about $1,700 for a 3 day repair job. I took it over to Benny's Auto Body on University Ave and they gave me a quote for the same repair for $700. Big difference, huh? Where do you think I'm going to be taking my car?

Regina W.

Source: YELP

28/03/2015

Check in was straight forward. Staff was friendly and gave me a ride to rental car place. It is better to call for updates than trying to use email. Will update once they complete my car.

Darin S.

Source: YELP

04/08/2011

I was referred to Elite Auto Collision by my insurance company, and I'm sure glad that I went with them!
The right back end of my car was completely dented and scraped up and was already beginning to rust. The left side also had some damage, and paint was bubbling and peeling off of my bumper. It was a sad-looking car. But when I picked it up from Elite Auto Collision, I was blown away by how beautiful my car looked. I swear it looks better now than before I damaged it. There was some poor repair work done by someone else before I purchased the car, but Elite removed the bad repair job and replaced it with quality work and quality materials. The paint job is flawless. And I got this all done for a very good price.
They went beyond my expectations and were completely professional, helpful, and communicative throughout the whole process. I also liked being able to track the progress of the repairs online with photos.
Adrian, the owner, was very friendly and closely monitored the repairs. I feel very well taken care of by the people at Elite Auto Collision. I hope I won't need to use them again for a while, but the next time I need body work done, I will definitely take my car to Elite Auto Collision.

June G.

Source: YELP

11/02/2012

This service at this repair shop is the reason why people hate mechanics... Clerks at the desk not capable of scheduling appointments, manager arguing with customers and telling me that I would have to pay EXTRA to have their mistakes fixed... I meant to leave this review a long time ago but it seems like my wife and I were not the only ones having problems, do not go to this shop for any service!
We were among the first customers to purchase the Groupon for a new Kenwood dash stereo installed for $99 (which states it includes wiring, faceplate and a system test to ensure it works fully before giving it back) since my wifes 2005 Chevy Colorado's stock deck was malfunctioning. We bought the Groupon on 9/5/2011 and made an appointment for 10/2/2011 @ 1200 via the manager over the phone but when we showed up 10 minutes early for our appointment we were told by the manager that we had "bad timing" as he was just leaving to go out to lunch with his desk clerk and told us to reschedule! When my wife called to reschedule the appointment she was told that missing the first one was OUR fault and that we would have to pay extra for the reschedule... needless to say we argued that and they GRACIOUSLY waved the fine.
When we finally made it in to have the stereo installed a week after the initial appointment, we were told at the shop (again by the manager) that the advertised deck (a Kenwood KDC-108, Amazon value $79.89 and average rated 5/5 stars on
) was no longer sold due to being discontinued by the manufacturer and we would be given "a better but comparable stereo" (a Sony CDXGT260MP Amazon value $51.89 and average rated and average rated 3.5/5 stars on
)and that we would have to ay almost $85 extra due to a wiring harness and installation labor (I had figured we should pay for the harness but not the labor as it states it was included in the Groupon). At this point I need to tell you all that I have owned many aftermarket car stereos in my car which among them include 2 Sony's and 2 Kenwood's and in my opinion Sony car stereos are terrible, they have poor sound, bad controls and terrible radio reception, whereas all the Kenwood decks I have had have been superb in all areas. We did not know the difference at the time and told the manager that we had no problem with the last minute change and were told that it would be about an hour before out car was ready and we would be called when it was done. About 3.5 hours later, 30 minutes before the shop closed we called them to ask if it had been finished and we were told that they had called my wifes cell phone twice AND left messages (obviously not true not only to no missed calls but no voice mail on her phone) and told to pick her car up quickly before closing. Upon picking up her car we were disturbed to find that the dash was not seated correctly because the stereo's face plate bezel was put on wrong and that the clips that hold the car's dash onto the metal backing had been bent!
As we had already been highly frustrated with this shops service and that it was closed by the time I had fixed the bent clips (Easily done, the face plate was obviously replaced haphazardly and too quickly) and put the face plate back correctly we decided to go home and wash our hands of the whole ordeal only to find when we turn my wifes car off that the deck had been wired incorrectly and it never turns off without physically removing the face plate of the stereo or turning it off manually! Needless to say we were very annoyed and called the shop back the next morning only to talk to a person we had not previously talked to that told us that it was indeed installed wrong and we could take it back and have it and the cars dashboard replaced correctly so that the stereo turned off normally (when the key is taken out of the ignition) and the dashboard was placed back correctly, he was very concerned that we should have our experience with this company professional and that installation was done appropriately. When we took the car back later the same day we were met by the same manager we had seen the first few times (not the guy who told us it had been done wrong)who looked at the car VERY briefly and told us not only had the stereo been installed correctly but that the car stereo we had would not turn off with the key being removed without an extra wire being attached to the accessory feature of the ignition, something this shop did not and would not do. At this point we asked for the manager to take back his deck and refund us the money we payed and he said that if he was to take it out we would have to pay ANOTHER installation fee (roughly $65) and that they would not refund our money or replace the stock deck or dashboard and that we needed to contact Groupon for any refunds! At this point we told the manager that instead of taking a $160 hit to have him make a hole in my wifes car we would live with the problems.

John M.

Source: YELP

01/02/2012

AVOID THIS SHOP AT ALL COSTS!!!!!!
My car was damaged from someone pulling from a left lane into the front side and driver's side door. The insurance company referred me to Elite Auto. When I went to drop my car off, no one was in the office or anywhere to be found. I had to call them from my cell phone to get someone in the office. I dropped my car off, and it sat in a building for a week before they started working on it. They sent me pictures everyday of my car sitting in the same building, in the same spot, untouched. They even sent pictures of the rear of the car, where no work was being done.
After two weeks, I finally got the car back, and immediately noticed there was wind noise. I took it back two days later and they informed me the issue was the door seals, but that they would adjust the convertible top to see if it helped. When they adjusted the convertible top, they did not put it back in correctly, so the rear window makes a clicking noise constantly. In addition to that, the window they were supposed to fix is still not fixed properly, and makes noises when it is being put back up.
While waiting for them to adjust the convertible top, an older lady told me it would be 20 minutes before they were finished. She said that every time I asked, but it took over two and a half hours to "complete" the work. After being told "20 minutes" for over two hours, I spoke to the younger lady in the office, and she informed me that it would be 20 more minutes, and the older lady had no idea what she was talking about.
When they called to tell me the seals were in, I asked the younger girl if I would need a rental car. She said she would check and call me back, but failed to do so. I was unable to make my first appointment to have the seals redone. When I called to cancel, I was then informed I would need to leave the car all day and pick it up at the end of the day. I made an appointment for the following week.
When I showed up, I was informed by the older lady, that they did not have an appointment for me, they did not have time for me, and I would need to reschedule again. I contacted the insurance company and informed them I no longer wanted to work with Elite Auto. The insurance agent contacted Elite Auto and was told that I did have an appointment that day, and that the older lady I spoke to had no idea what she was talking about.
I got their mistakes and the remainder of the repairs finished at another shop. It took 20 minutes to replace the door seals.
Sandra of this shop responded my to my review stating that the person who made my appointment was not there the day of my appointment. I know that's crap because I angrily pointed him out to her. I said an old man made my appointment, and as the old man walked by, she said "He's the only old man who works here", plus I recognized his voice. She also tried to state that adjusting my DOOR was not a permanent fix to the wind noise, but they did not adjust my door, they adjusted my convertible top...and adjusting was not my problem. The fact that their technician could not properly put the top back in place was my issue. They left it folded where it should be tucked under. She also claimed that they pleaded with esurance on my behalf to get authorization for the replacement seals. This is also untrue. I spoke to the esurance representative myself. Why lie to me? I know the truth. I was there.
Oh yeah, Sandra also states that the filtered reviews attest to the positive work they've done. They are most likely filtered because they are FAKE.

Courtney F.

Source: YELP

25/10/2011

I am entitled to my own opinion and had to rewrite this review due to the fact they tried to take legal actions against my previous negative review on yelp!!! So I would like to explain my experience with this company.
My parked car was hit in the front and was described as a driving hazard due to the "airbag light" and damage to my front bumper. My car was towed to their shop which I found using this website. It took almost a month to get it fixed. This unexpedited service forced me to extend my car rental which created even more financial duress.
I paid an extra 100 dollars to fix a scratch on my fender. The end result was a similar to bringing it to Maaco. The finished product looks like it was painted over with supplies from home depot.
Althought I was very patient due to the severe damages from the accident I expected more professionalism out of this business. My car was not fully repaired when I picked it up. After pickign it up I noticed the airbag light warning was intermittenly turning on and off. I called the shop which I was then instructed to drop my car off again. As a consumer I expect some form of quality control. This did not happen.
The second time in this shop lasted two weeks. After two weeks I called the shop. I was told they were waiting for my insurance to pay them and that my car was ready but they werent able to release it to me till they were paid. That very day I called my insurance agent. With my insurance agent we went over what they was paid for. Seeing the problem lay with the auto shop we connected to them through a three way call. When my insurance asked "Why they arent releasing my vehicle?" The lady from the auto shop said it wasn't done when I was told prior that all repairs were complete.
I got the run around and till this day my car air bag is still turning on intermittently. I would not recommend this place. The service was unprofessional, rude, and untimely. This has been one of the most horrendous experiences with any repair shop and caused me great duress. I hope whoever reads this heeds my warning and stays clear of this shop.

Cheryll L.

Source: YELP

28/12/2012

Like a previous reviewer said, avoid this shop at all costs! This place is so shady and unprofessional. Not only was the paint on the bumper not matching the rest of my car, the worker did not do things as agreed beforehand. He said I would get lifetime warranty on the clips that held the bumper that he was going to replace. But after I paid, he gave me the receipt that said I only had 3 years of warranty. He also charged me 40 dollars extra, because he had "fixed the grill" even though we had only agreed on him fixing the bumper (the grill was still intact and needed no fixing). I decided to take a look and pointed out that the grill was cracked and wanted to see exactly where the additional charge came from. He said he was closing soon and asked for my debit card and hurried me out the door. Never coming back to this place again.

Edward C.

Source: YELP

27/08/2013

The left front side of my car needed to be fixed after a minor collision. We took it to the dealership to get looked over but didn't feel comfortable with what they told us. Going off of my insurance's recommendation we decided to go with Elite Auto Collision and we're so glad we did! Since the beginning they were receptive, honest and very detail oriented. They walked through all the repairs with us, answered questions and were very genuine in their concern. When it came time to pick up the car I called to see if they could look over a few things to get detailed. Not only did Yasmine (their super sweet receptionist) offer suggestions but a few minutes later she called to tell me that she had asked the detail guy to look over the things I had requested and for free! I should add that this was on top of the already complimentary detail work they added. We're very happy and would definitely recommend. Thanks for doing such a great job and going above and beyond with your customer service!

Patricia D.

Source: YELP

06/01/2012

Let me start by saying if I could give them 0 stars I would.
See this page for more info:
I recently purchased a Groupon for a Kenwood In-Dash CD/MP3 Player, with installation. The Groupon clearly stated the only additional costs would be "tax & gratuity". I gave it to a friend as a birthday gift. When my friend went in to redeem it, he was not given the advertised Kenwood stereo, but instead a comparable Sony. He was then charged an additional $89.43 all total; $74 of this was for "parts". He has a 2005 vehicle with a stock stereo in it, pretty standard stuff. When contacting Elite Auto Collision Repair to inquire why the gift I had given ended up costing my friend nearly the price of the gift, I unfortunately had to deal with Yasmin Assemi, part-owner of the troubled collision center. I very politely explained to Ms. Assemi what had happened and expressed my dissatisfaction with my friends experience. The Groupon was advertised as a "$280 value", both the car radio advertised, and the one that was actually installed retail for no more than $79.99. This leaves an unexplained $200. I can only assume that is for installation. Pretty pricey installation if you ask me. Especially when Ms. Yasmin Assemi told me that the $74 for "parts" charged to my friend was for two parts. One being an antenna adaptor, the other a harness to hold the smaller stereo in the place of where the larger stock stereo had been. I asked Ms. Yasmin Assemi, if these are pretty standard parts to use on any installation, shouldn't that have been noted in the promotion? I asked for a detailed invoice to show me how they came to that $74 figure. I also asked for a break down of how the "$280 value" had been established as the radio itself was only worth a maximum retail value of $79.99. Yasmin refused both of these requests, as well as my request for contact info of the other owner(s), so that I may try and come to an agreement with them. My friend was not given the box, or the remote that comes with this model of stereo. All Yasmin Assemi offered to me was a $50 store credit as a "courtesy" to me because I "obviously felt as if I was treated unfairly." I refused this option as I, nor my friend needed anything further from this Collision Repair Center.
After going round and round with Yasmin, and realizing that she did not care to listen to me or try and put herself in my position I threatened to inform people about this via Yelp. I checked there Yelp page and they had six reviews; four 1 star reviews, and two 5 star reveiws. Several of the reviews mirrored my own experience with the business. Hours later after finding their facebook page and expressing my concerns there, with the again the threat of informing people via Yelp of my experience, I noticed that three new 5 star reviews had been posted. One of the "reviewers" even referenced everyone of my concerns in her glowing recap of her "experience" with this business. I found it odd and far too convenient and looked into it. The profiles of the three people who had created the reviews were brand new, created that evening and had no other reviews for any other businesses attached. I contacted Yelp and they have since removed these fraudelent reviews. Keep an eye out for this, someone did it again 01/10/2012. It is also now gone. Seriously, if you are giving such poor service that the only non-1 star reviews are fake, fix it, don't fake it.
Also, this business charges 9.5% sales tax, when La Mesa, CA, sales tax rate is only 8.5%. I have also at this point contacted the approptiate state officials to inform them of this. I also contacted several other car stereo dealers, and found out the "parts" they are charging $74 for retail for about $30.
I found the other owner of the business, Adrain Assemi, on facebook and sent him a private message informing him of all this and emploring him to be an ethical business man and make this right.
Eventually after emailing them and informing them that I was going to file a claim with the Better Business Bureau, contact consumer advocacy groups including but not limited to the local media, and quite possibly take them to small claims court on prinicipal, Adrian contacted me. He informed me he would give the refund as requested. He seems to be a reasonable fellow. It did however take three more weeks and at least 3-4 additional phone calls before I actually saw the refund post to the credit card.
Even though at this point the stereo cost me nothing, I would still never go back to Elite Auto Collision Repair for any reason. I had to spend way too much time on getting this resolved. In my opinion, the only reason I think I was even refunded the money, is because I created a Facebook page about my experience and started informing everyone I knew about them.

Ruben C.

Source: YELP

13/09/2011

Oh boy, you really want to avoid these guys. I bought their $99.00 Groupon radio. It was to be installed and tested to be sure it worked properly. Well, Rey came out and told me it would cost $300.00. So, I agreed. He said it would take 1 hour, it took 4 hours. He did not test it. I got in to go and my antenna didn't work. He said it would cost $250.00 for that. I told him I would give him a negative review and he said he would throw it in for free. He and his Tijuana installer ran over to another car and pull out a wire, which they said was an expensive internal antenna; they attached a large screw to the wire and literally stuck that into my brand new radio. That did not work as an antenna.
I also had them install a handle on my trunk lid. That charge was $75.00. It walk over to see how the guy was doing and happened to ask if he had done this type of work before and he said no. I told Rey that and he said oh no he has a lot of experience. Well, he was unable to do the job. Then they got another to come over and try to finish it off. He did get it back together, but the handle didn't work properly and the window was crooked.
The make a long terrible story short it cost me $106.00 to have to trunk lid fixed properly and another $75.00 to have the radio fixed.
So my $99.00 radio cost $724.00.
These guys need to go back to wherever they came from. I'm 63 years old and this is the worst auto repair experience I've ever had!!!!!!!!!!!!!!!!
This is also the first review of any kind I've ever done.

Paul H.

Source: YELP

02/10/2009

My Acura RSX Type-S had a wicked scrape and dent on the rear bumper. I needed my bumper replaced, painted, and my taillight replaced. I also needed my car aligned.
I had been putting off paying my deductible for a few months, and I finally was forced to get this repaired. After putting off this shop for months, I called in on a Wednesday afternoon, telling them I needed this done URGENTLY, so I could get my car refinanced. I was on a serious deadline.
I dropped my car off at Elite Auto Collisions on a Wednesday afternoon, and picked it up Friday afternoon, to find they did a superb job. Not only were they really fast in getting the car back to me, I was in and out of the office in 2 minutes. Did I mention that these people were incredibly nice?
I've been to my share of body shops over the year, but this is the neighborhood shop I've been loooking for for years.
Those of you thinking about going to Caliber Collision Centers, DON'T!. The rudest service I've ever had, they took almost a week and a half to fix a scrape, then I get the car back with a noticeable paint crack near the exact same area they were working on, then they denied they did it.
Bottom line, this place is what a body shop should be.

Zack G.

Source: YELP

21/11/2011

So far my experience with them has been pretty bad. I called to make an appointment to get my deck installed for the deal that I bought on one of those Groupon and Signon things. Then I was looking for the coupon so I could go and found that I couldn't find it because it was bought on my wife's account and I didn't have the password. I called them back to let them back right away to let them know that I couldn't come because I can't give them the coupon and they told me to just come anyways and that they could figure it out. So, I went and they told me to try to figure it out with my wife .. and if I couldn't they'd call Groupon. I told them I didn't use Groupon for this one, it was Signon or something, but my wife wasn't available. I had already tried to figure all this out before calling them back anyways. They told me that they were sure they could figure it out and said I should go look at the car with this sales guy.
So, I go out and he tells me that I'll need an additional part to install the deck and that will cost me another $45 to $55. And I can upgrade to a Sony deck for only $20. He tells me that it is a really big upgrade and it is only $20 so it's worth it.
I told him that the deal I bought was for a Sony so I don't need to upgrade. I get back in after looking at the car and there was no progress made on finding the deal. They didn't even have the phone number. I had filled out my information on a sheet when I first went in, but they didn't do anything about it even though there was just one other guy there and they weren't actively doing anything for him. They kept telling me to sign onto my email on their laptop to look for it. I explained that I had already done that and I couldn't find it. Why would I call in telling them I couldn't find it without actually looking..
Then the sales guy tells me that I should just buy another deal for $99 and give the one I got to someone else. I said, no I'm not doing that. I'm thinking $99 plus $20 for the upgrade to the one I already bought plus $55 for the fixture thing I need .. Hell no.
Then the guy tells me that I might as well buy another package because if I came back again they wouldn't honor my Groupon and I'd have to pay for the installation out of pocket since I showed up once. .. So they insisted that I go in even though I gave them prior notice and because I listen to them this asshole is threatening to not honor my purchase??? I told him, "That's bullshit." And the receptionist tells me that no he thought blah blah blah, making excuses for him. Personally, I think she was just covering for him and he was trying to strong arm sales tactic me.
So, they keep reassuring me that they will find my deal and they ask some other lady to find the number to Signon so that they can call to verify. The lady doesn't come back for like 5 minutes.
They had internet on the 2 laptops that were right in front of them and they couldn't just look it up. Then they called Signon and the person on the other side apparently hung up on them. I finally had enough and asked for my key back to leave after wasting more then 30 minutes of my time.
No deck. Sick feeling in the pit of my stomach. Totally pissed off that some guy just tried to rip me off. If I didn't have a Signon thing that has already been purchased, I wouldn't not come to this place again. Horrible ... horribly desperate place. Ack

Kaiden D.

Source: YELP

19/08/2012

I'm pretty surprised at some of the reviews below because I thought the service at Elite Auto was great. I was originally referred here from my mechanic at Mission Bay Automotive (which is also a great auto shop but they don't do repairs), and I was definitely satisfied with the result. I've taken my car here twice and both times the repairs looked amazing and my car came back sparkling. It also really seems like they care about your car, they tell you how to do upkeep and give lots of tips. I will definitely bring my car back again.

Lisa C.

Source: YELP

19/11/2011

I recently got my car stereo installed thru these guys. I purchased the $99 Groupon to install a very basic Kenwood model which is around $70-80. At first I was hesitant to buy the Groupon since these guys claim that the original price for Kenwood stereo + installation was $280?!?! Are you flipping kidding me? But I still bought the Groupon since if I get the stereo+installation done anywhere else, it would be the same price anyway and I wanted to support our local mom&pop shops. So I when I went to get it done, these guys said I'd need to pay extra for wiring harness and housing since my car is bone stock. He said I need to pay additional $68 for all the additional parts. Waaahhh? By this time, I'm already fuming. What a rip -off!! Since I cannot do anything with already purchased Groupon, I went ahead and got the stereo installed. Oh by the way, the installed stereo wasn't even Kenwood. They said that they ran out of Kenwood model and they would offer me an "upgraded" Sony model. First off, I am not a fan of Sony car stereo and I hated the fact that they tried to sell it to me telling me that this Sony model is "better" than the Kenwood model they originally offered. The installed Sony stereo was basically an equivalent model if not an older model than the Kenwood. If they sold around 80 of these Groupons offering the Kenwood model and they ran out already?!? BS!! Well, at least this time they told me ahead of time that they were going to install a Sony not Kenwood right? Oh, and it gets better.. they didn't give me a remote/manual/box. I had to go back and ask them for all the goodies. Just be very careful with these guys. I'm a regular using Groupon and this is by far the worst experience I have had. Just call ahead and get everything squared away with these guys before you do any business with them. Don't get jipped like I did! Definitely do not recommend!

Joe D.

Source: YELP

06/06/2011

I dropped off my Toyota Tacoma truck to Elite Auto Cossision to repair some minor scratches on the tailgate. They called me the following day to tell me it would beready the next day at noon. I told them I would pick it up between 1:00-2:00pm while on my lunch hour . When I went the next day to pick it up at 1:45 it wasn't ready because they still needed to put the "Toyota Tacoma" lettering back on. I paid the bill and left with my truck to get back to work, but we made arrrangements for me to return after I got off work that day so they could finish. When I returned to work I noticed a new scratch on my truck. When I went back to Elite Auto Collision later that day I notified them of the new scratch. They denied putting the new scratch on my truck and said they took some pre-work photos to prove it; however, they said they were now closed and couldn't show me the photos or put the lettering on back on my truck!! I made another appointment to return the following week to finish the work and discuss the new scratch. When I went back they moved my vehicle behind a semi-transparent vinyl curtin. I asked again to see the pre-work photos- they said they'll try to get them for me. I was suspicious they were going to take photos of my truck while I was waiting there, so I was watching them work on my truck. They asked me to wait in the customer lounge, but when I refused they yelled at me told me to leave and they never finished putting the lettering back on. Mind you, I was standing in front of the "authorized personnel only" sign. I'm disputing the charge with my credit card company now. My truck reeks of cigarette smoke to boot! They are totally unprofessional and fraudulent. I will never go back there again and would never recommend them to anyone,

Karen K.

Source: YELP