07/12/2015

I'm going to say this is the best auto body shop I've ever been, they are honest and friendly. the price is definitely fair enough to compare with their job.

Eva H.

Source: YPAGE

05/08/2014

"Kenny was very knowledgeable and kept me updated as to the status of this one-hour repair. I am completely satisfied with their work and their attitude toward customer service. I would definitely seek them out again!"

Angel L.

Source: YPAGE

17/07/2014

I just recently had to do a claim and they are so stressful that usually take too much of your time to deal with but that is part of life Between Douglas and Farmers I could not have asked for anything better. I really mean it, Douglas not only does the work so well, as well as it is possible, they are on time, they give the car so clean and the office is so welcoming. All of the staff seems to be part of a big family and they all help each other out and that is why I always get my questions answered and also trust them with the car and everything in the process. I would refer anyone with any type of car or personality to Douglas. Thanks guys, you make things much easier!

Stacy Y.

Source: YPAGE

08/07/2014

Great service and wonderful experience! I've been at this place twice already, and they never failed me and always got the best service possible. I recommend Douglas Auto Body and Paint to everyone who's looking for fast and reliable service alongside a dedicated team that accomplishes the best. They're the right people to repair your car.

David D.

Source: YPAGE

27/06/2014

Aside from being a wonderful body shop, this place is beautiful! I've been there for 3 times over the past year and I love it so much because the workers are so nice and the environment is lovely. They have nice couches, a big screen TV, fresh coffee, and a vending machine for snacks so that it's always comfortable and cozy. The front desk girl is sweet, and Mike (an estimator at the shop) has always been very helpful, welcoming, and informative! Never going to another body shop again.

Devon N.

Source: YPAGE

19/11/2005

Reliable & Quality Auto Shop

I definitely recommend this Body Shop. I went here after I got in a car accident, and they did a great job fixing my rear bumper. Plus, the mechanics were very honest and told me that they noticed that the prior shop work I'd had done…

Jill K

Source: INPAG

22/12/2005

Great Job, Excellent Service, Trustworthy, Fast

I learnd about Douglas Auto Body & Paint here at insiderpages.com, and decided to take in my overpriced SUV to re-repair a bad repair job of a minor dent. Suffice it to say that I very strongly recommend them. Their customer service is…

Dan K

Source: INPAG

27/03/2006

I highly recommend.

I have had bad experiences with repair shops in the past so I am always a little cautious. Not here! They did an excellent job on two separate occasions, once for a front bumper repair, and again for a back bumper repair. The car looks…

Jill K

Source: INPAG

11/08/2006

simply the best

Talk about being pampered. When the Volvo was wrecked, they gave a realistic estimate to the insurance. Wayne, our service rep walked us through, helped me with the stuff in/out of the old car (removing bike racks), etc. Went back with our…

David M

Source: INPAG

12/03/2007

quality of service

i just had my 1999 Tahoe repaired by Douglas Auto Body and i have to tell you they did a fantastic job on my car. when i picked up my car it was better than new. i am very happy with the quality of service they provided. great job everyone…

george k k

Source: INPAG

12/11/2013

Great

Quick, easy and good service! Thanks.

MEGAN n

Source: INPAG

23/11/2013

Fast and attentive!

Fast and attentive service! That is just the way I like to do business.

BRIAN n

Source: INPAG

03/12/2013

Great service

Great service in every way! I will defitnitely be recommending people to come here.

FRANK k

Source: INPAG

12/12/2013

Awesome!

Awesome job and quick serice!

JOANN N

Source: INPAG

24/12/2013

Highly recommend

I would highly recommend this shop! They are great made my car look like new.

jhinkaj j

Source: INPAG

28/12/2013

Helpful staff

Good workmanship, helpful staff. They are so polite and friendly.

JOSHUA A

Source: INPAG

04/01/2014

Very pleased!

Very pleased with their professionalism.

JIMENEZ z

Source: INPAG

21/01/2014

My car looked brand new.

Pleased with the final job. My car looked brand new.

Ajanae e

Source: INPAG

28/05/2014

This body shop

This body shop was on the list of approved shops by my insurance company. I would like to put in a good word for Arshak, the Collision Specialist. He is not out to swindle you or to fatten the company's bottom line. He will discuss…

ARTHUR r

Source: INPAG

06/06/2014

this is my first review

this is my first review and it goes to this body shop because of its excellent customer service. this shop is NOT the typical shop where it finds every possible way to charge you; in contrast, it finds every possible way to save you money.

RICHARD d

Source: INPAG

18/06/2014

This shop is great

This shop is great. The people are really nice and helpful. I used to own a 2005 Chrysler 300. It was involved in 3 accidents when I owned it. 1. I was backed into in a parking lot. They replaced the door skin on it and painted it. It was…

Noe e

Source: INPAG

30/06/2014

Aside from being a wonderful body shop

Aside from being a wonderful body shop, this place is beautiful! I've been there for 3 times over the past year and I love it so much because the workers are so nice and the environment is lovely. They have nice couches, a big screen TV,…

Andy y

Source: INPAG

09/07/2014

Great service!

Great service and wonderful experience! I've been at this place twice already, and they never failed me and always got the best service possible. I recommend Douglas Auto Body and Paint to everyone who's looking for fast and reliable…

DUANE E

Source: INPAG

18/07/2014

I just recently

I just recently had to do a claim and they are so stressful that usually take too much of your time to deal with but that is part of life Between Douglas and Farmers I could not have asked for anything better. I really mean it, Douglas not…

Stacy y

Source: INPAG

22/07/2014

I was driving

I was driving on the freeway, heard a loud sound inside my door, and suddenly, my window banged down into the door - I could not make the window go back up. I called a couple of places that evening; next morning I called Douglas who told…

Avery y

Source: INPAG

31/07/2014

Got there

Got there, was shown the part that needed to be replaced. They asked if I could wait for one hour for the repair. I drove out exactly one hour later for the $150 they initially quoted. Staff was professional, friendly, explained the…

EDWARD d

Source: INPAG

06/08/2014

Kenny was

"Kenny was very knowledgeable and kept me updated as to the status of this one-hour repair. I am completely satisfied with their work and their attitude toward customer service.\r \r I would definitely seek them out again!"

Angel l

Source: INPAG

14/08/2014

My volvo V70 has got hit

My volvo V70 has got hit at the left fender, and they did a great job to replace the fender and make it look like new. I obtained a couple of quota from others, but this one looks reasonable. I was told they need 4 days to repair my car…

Angel a

Source: INPAG

16/03/2004

Really nice family owned business. Gave me a great price and even threw in some free fixes.

Wayne H

Source: INPAG

20/08/2004

Honest body work

Awesome service! When i showed up they gave me a very fast estimate that was below 2 other estimates AND they gave me a free rental car for the 3 days the repair required. Very professional!

Doug M

Source: INPAG

02/01/2005

They did a decent job fixing my convertible top. A couple of the screws were stripped, though, and it's never been as good as my original top. \r \r They were very friendly and my car was ready on time. I didn't get a free rental, like…

Leslie F

Source: INPAG

04/01/2005

I chose Douglas Auto Body after checking out a number of shops to fix my rear-ended station wagon.\r \r While waiting for an estimator, I started to wandered around the shop. An employee saw me wandering around and then took me on a quick…

Joseph C

Source: INPAG

14/02/2005

Great auto body shop

Douglas Auto Body did a very good job on my Audi and did the work on time and for the best price that I could find -- lower than two other shops.\r At my request, they even tried to find used/lower cost parts to use.\r I would certainly…

Andrew F

Source: INPAG

22/03/2005

Very friendly and capable auto body shop

I just got my Land Rover Discovery bumper replaced here after someone scratched it up while I was parked. The repair turned out beautifully, and they fixed a few other minor scratches on my car for free. Everyone at Douglas was…

Cristin D

Source: INPAG

28/03/2005

I couldn't have asked for better service

I learned about this business on Insider Pages so I called and set up an appointment for an estimate with Douglas as well as 2 others from the Insider Pages directory. Douglas came in with just about the best estimate, but I had a great…

Josh L

Source: INPAG

13/05/2005

Done right and great customer service too

I had Douglas replace both of my bumpers. They are very good at keeping you informed and doing what they say they will. They also found some damage that was outside of the estimate, fixed it, and still charged me the amount they had…

Clark C

Source: INPAG

17/11/2015

I found the employees to be very pleasant and helpful. The work on my car was done in a timely manner. Bette Schmalhausen

Bette Schmalhausen

Source: GPLAC

15/12/2014

Very impressed with the professionalism from the moment you enter until you get your vehicle back. They were accurate with their estimation of how long the repair would take and they kept me informed throughout the process. I received a clean vehicle at the end of the process. I have used other body shop in town before and I must say, Douglas was fantastic. I would gladly use their service again.

Isaac Bartley

Source: GPLAC

02/09/2011

I was highly reccomended Douglas autobody & paint by a good friend and when I was in an accident I took my car from Arizona to Pasadena California. The craftkanship was second to none. I got my car back better than when I bought it. I asked what was their secret and they use a special type of clay and then polish and waxed everything. The person who hit me, their insurance covered the repair and everything was on time amd on budget from the original quote. The family atmosphere with the most elite service will earn my business for years to come.

Brad Brundage

Source: GPLAC

05/03/2014

Wonderful staff, efficient, quick and easy. Good service, thanks!

Ray Soloman

Source: GPLAC

09/01/2008

The first time they called me to come pick up my car, my hub cap was missing. The fender was also pushing out my bumper. Then I noticed that the interior of my car was filthy. There were footprints on the seats and some weird glue drips. They denied the glue was from them. After some pressure, they offered to detail the car. It was the worst detail I've ever received. Supposedly, they sent it to Sparkle down the street. They didn't even wash my rims and spilled cleaner all over the dash board. When I went back 4 days later, my fender lined up with the bumper better, but they did not attach the wheel well liner. It was sticking out. I had to bend it and put it in place under the fender myself. Oh, and they put my hub cap on, thankfully. The car drives well, but second time is not really even the charm with them. Details, like a hub cap and wheel well liner, are not really their strong point. And something rattles like crazy now when I drive it. Great. Looks like they've lost their touch in the last year.

A Google User

Source: GPLAC

17/08/2016

I bought my first used (new for me, though) car in my life, and I was so thrilled! The first day I drove it home here to Pasadena however, I was hit-and-run rear ended! My insurance company recommended Douglas Auto Body for the repair. From the beginning to the end, the professionalism and personal care Shawn, of Douglas Auto Body, and all the other staff that helped me were kind, respectful and service-oriented; in short, outstanding in every way.
There were a couple of scuffs and minor dents on the car door, besides the bumper, so I had requested an estimate of those to be repaired also, as the car was supposed to be re-painted overall. I told them that I needed my car back for a camping trip, and they got to work right away. The rental car agent picked me from there and brought me to the rental agency, Advantage on Colorado Blvd, who were also extremely efficient, professional and helpful, despite being very busy.
They not only got the job done before the 5 day turnaround that was promised, but they also negotiated for a reduced rate for the door dings I was going to be paying for out-of-pocket and also got a better rate on the replacement bumper. Shawn even went over the rental car again and discovered a CD we'd forgotten, and also later called to tell us my eyeglasses case was later found in it. He called right away and I was able to get my glasses that very evening. It was in a black case, so we all missed it the first time.
I was thrilled the way the car looked, as if it was brand-new and perfect. I love the Sea Glass Pearl color, and the finish looked rich and new. I didn't notice any areas that looked like it was just painted....everything was sparkling and awesome looking! The inside of the car was immaculate also and a paper was put on the floor so everything looked amazing and was very clean. My only objection was the paint smell still present inside, but that was easily remedied by letting the breeze blow through the car!
Thank you, Douglas Auto Body, not only was everyone there professional and friendly, you helped turn a negative into a positive, and made me a happy "new" car owner! I would recommend Douglas Auto Body to anyone! They give over and above service and it was a pleasure doing business with them.

Laura C.

Source: YELP

29/06/2016

I just got my car back from Douglas Auto Body yesterday and am very pleased with the work that has been done. Cindy, the service advisor, kept me in touch with the work in progress so I was not left wondering if they were actually working on my car. She dealt both with the insurance company adjustor and myself to make sure that we knew what work had to be done
and I appreciated the update on when the car will be ready each time.
The staff (including Armen, the GM and Eva, their marketing person) there are professional and caring all the way... like providing cold bottled water while you wait to making you feel like they really cared for your business. And they take great pride in their worksmanship.
I highly recommend Douglas Auto Body and Paint.

JL W.

Source: YELP

17/06/2016

I bring my FIAT 500e for bumper replacement, and excellence body work. They detail my car and get all the water spot on my car off as well. They even help me to keep the carpool line sticker to make me easier to obtain a new one in DMV.
What a great services.
Bonus: They help me fully charged my car when I pick up.

Sunny L.

Source: YELP

16/08/2016

They really treat you good here. I've been bringing my companies vehicles here for years and every time it's the same treatment!!!!

Shawn R.

Source: YELP

23/05/2016

Came here based on the good reviews and am impressed with their pride in workmanship to fix a door dent.
If you're bringing your car in for appraisal and decide to get the work done, be sure to get confirmation on the agreed upon timeframe. It kinda sucks expecting the work to be done on a specified day only to be told it will take a few days longer - much thanks to Kevin for ensuring on-time delivery!

Les F.

Source: YELP

04/05/2016

I got a brand new Mazda3 2 months ago and was backing out of my grandparents' gated community and the gate closed on my car. I didn't realize it had hit my car so I kept driving and it left a pretty nasty mark. I went through insurance and this auto shop is one of the preferred shops. I was content with all the positive reviews so I decided to go with this one, they're opened later then most body shops which definitely is a plus. The customer service here is excellent! They helped me get a rental from Enterprise and the representative came to pick me up and take me to get my rental. My car looks good as new and I'm relieved that I get a lifetime warranty in case anything goes wrong on the part that had been worked on. Also, I was able to drop off my rental at the body shop since Enterprise closes earlier. Thank you!

Tina C.

Source: YELP

31/03/2016

It's the best Auto Shop experience ever! The first impression of Douglas Auto Body is very clean, organized and lots of smiling faces. I brought my car there for the paint touch up to cover a round shape scratch in my car's front bumper. Eva and Shawn came helped me right away. Shawn is the go-to guy. He knows his stuffs.
While fixing the front bumper, Shawn took a look around my car and noticed there's a long removable scratches in my back bumper so he instantly asked another guy to wax that area with no extra charge. He really paid attention to detail. In and out within 30 min.
I really appreciate their above and beyond customer service. Highly recommend this auto shop.

Cindy Y.

Source: YELP

29/03/2016

I brought my VolvoS40 into Douglas after what I thought was a minor accident. Clearly I know nothing about my car, because the "little bit of damage" I thought I had done was actually going to cost almost $5,000 to fix, and my insurance was thinking about deeming my car a total loss as it is 10 years old. However, since the car only has 62,000 miles on it and had been running without a problem, I made it clear that I would prefer that not happen. Sean, one of the wonderful mechanics at Douglas, was able to negotiate with my insurance and fixed my car seamlessly. It is running perfectly and looks great.
While I hope I never have an accident that requires body work again, I will certainly bring it back to Douglas and recommend it to anyone looking for expert auto knowledge and service.

Allison F.

Source: YELP

04/03/2016

Although the last time I brought my vehicle to this business was 4 years ago, I must say I am impressed with their efforts to create better communication and customer service with their past customers.
I didn't have the best experience with their representatives in the past, but it is clear that they have made some positive changes with their new staff.
A representative by the name of Eva contacted me and apologized for my negative experience years before. This was really kind of this business after not having returned for a few years. They wanted me to give them another chance, and if I still lived in that area, I definitely would.
The attitudes and concern of the new staff working there, and their desire to make my future experiences better, combined with an apology for my previous visit, would make me willing to give them another chance in the future.
Thank you for the follow-up, Eva! I appreciate it.

Holly F.

Source: YELP

24/05/2016

Great work, excellent customer service.i like the fact that they are aiming to please.

Raul L.

Source: YELP

23/06/2016

This place is great! They were quick, Shaun explained everything and was honest. They also touched up scratches on the car afterwards. A++

Alexander K.

Source: YELP

31/05/2016

I got a new car for well below the market price because the previous owner had not taken good care of the car. There were scratches, holes, broken parts, gunk all over the seats, headlights, etc. everywhere on the car. The team here took amazing care of my car, making it look so close to new! I couldn't be happier with the results and their lifetime warranty. Highly recommend this place! Great customer service !

Irene C.

Source: YELP

12/05/2016

Don't need to look anywhere else if you are ever are in need of auto body service for 4 reasons. 1.They provide the highest quality, in my case I needed mirror paint and replace, it was better than new after they finished it. 2.The most efficient service, told me an hour but only took 20 minutes. 3.Reasonable cost, the owner personally have me the price and it's way lower than the other place I got a quote from. 4. Most important, friendly staff, they take care of you from beginning to finish, especially Eva the marketing director, just ask for her and you are set! The best auto shop experience ever!

Han X.

Source: YELP

24/05/2016

This is the first time i'm writing a review on yelp and i just want to say that this place knows how to take care of the customers and their vehicles. The job was A+ and i couldn't be more satisfied for the works done to my car. The staff and the owner here are very friendly as well as professional. Highly recommended and 2 thumbs up!!!

Walter C.

Source: YELP

10/06/2016

For about ten years i have had all my car work done at this truly impeccabe shop.
After an accident the reception at Douglass and their professionalism is exceptionally reassuring. They get busy fast and you can resume breathing: the fix will be excellent, it will be done in a timely manner and delivered when promised or earlier. Each time I have come Shawn has made me feel that he is personally accepting responsibility for my satisfaction. The people at Douglass cherish their reputation and strive to be so good that you declare their excellence, not them. I met one of the owners and his inquiry into how the work went was absolutely sincere.. Any outfit as committed to honest work at this level deserves to thrive!

Philip N.

Source: YELP

22/04/2016

I'd give 6 stars if I could!
Today I went to Douglas because one friend said they offered free touch up service for scratches. The result was spectacular! Surpassing that was the attentive approach and sweet smile on every staff's face I met!! Everyone knows when we get freebies sometimes we had to spend a lot of time listening to ad first, but I didn't suffer such headache here. I'll have to drive 30+ miles from West Covina area, but I'd rather to do that because their service was honest, highly efficient, and with high quality. If your car need repair or paint, believe me you can trust them!!

Angel R.

Source: YELP

06/04/2016

Thanks to Eva Hsiu, very nice customer service! Ask for Eva if you need help!

Ben C.

Source: YELP

08/07/2016

I came in on my lunch break to get an estimate on some scratches. I came in figuring that I was going to get a quote and leave. The gentleman that helped me Shawn was extremely nice and professional. He ended up just repairing the small scratches at no charge and sent me home with touch up paint for free! I will for sure be coming back here in the future and recommend this place to anyone looking to work with good people.

Kisa B.

Source: YELP

16/04/2016

Excellent service, friendly staff and professional technician. My car just got repaired here perfectly. They took care of all the detail like dealing with insurance company, arranging car rental, the color matching, shape balancing and even a little scratch on the tire rim that I didn't see it originally. Eva was so kind and helpful. Cindy the estimator explained everything you need to know. Strongly recommend this auto body shop.

Michael H.

Source: YELP

23/06/2016

Great service, one of my car has some small scratches, and we ask for estimate the price. The sales person, Cindy, she just help us to polish it, and all scratches gone with no charge. Thank you, Cindy!

Agnes S.

Source: YELP

23/03/2016

Very friend place, they provide the best service here! Professional, detailed, and efficient! 100% satisfied! ! I'll definitely recommend my friends to come here!

Apple W.

Source: YELP

15/03/2016

I had a great experience. They were on schedule, transparent with costs, and even came in under budget. Very easy process.

Peter O.

Source: YELP

28/03/2016

I have worked with Arman and Kevin for the last 15 years. I have known them to be outstanding business men, honest and trustworthy. You can tell they enjoy what they do, and that spills over into the service they provide their customers. I have had several repairs completed by Douglas A/B. Each time the work was outstanding. The process was easy, and pain free. They also do a really good job of advocating for the customer, and I like that they have strong affiliations with many of the large insurance companies. That relationship is often under appreciated, but it goes a long way in providing a stress free repair. I would recommend them to anyone in Pasadena. Great shop, great people, great repairs.

Peter H.

Source: YELP

25/03/2016

Shawn just made my day! I got my van two days ago after it was fixed by Douglas and scratched it again. Brought it back and Shawn took care of me. He was friendly and didn't made me feel embarrassing at all. Thank you, Shawn!

Cherry L.

Source: YELP

09/05/2016

They are very professional and friendly at the same time. They informed me of every steps they are doing and when there was a delay for a day for a piece they called me to let me know. They took care of the paperwork of the insurance and their waiting room is clean and inviting, the staff are very courteous. I will go there for my other vehicle bodywork.

Dema F.

Source: YELP

10/04/2015

I've had several accidents and hiccups the past decade and Douglas Auto Body has always been my go-to shop for my Volvo's.
Honest, quick, and no hassles.

Connie M.

Source: YELP

27/03/2016

I had a great experience with Douglas auto body. They were very professional and kept me updated about the status of my car. Everything was done in a timely manner. Shawn Sardariani was of great help and made sure I was satisfied with the experience. Thank you!

Brianna D.

Source: YELP

09/04/2016

This is my first time being involved in a accident and I was really impressed with Douglas auto body speedy service and professionalism. Shawn and his wonderful staff are genuinely passionate about helping and I am so happy that I found them. Their work is of the highest quality. My car has been delivered to me in a timely fashion, clean, detailed and looks better than I could have ever imagined. Thank you Shawn

Christina T.

Source: YELP

02/04/2016

Had to take my car here after getting into accident. Shawn was amazing. He communicated with me through every step of my process. When I picked up my car it was detailed and looked brand new again. I highly recommend them thank you Shawn.

Loosineh D.

Source: YELP

23/03/2016

Took my car to the Progressive center to be repaired, they sourced it to Douglas Auto Body to do the actual repairs, when I received the car I was blown away by the craftsmanship. The car came out even better than it went in, will be recommending this place to all my friends, great service!!!

Xeg X.

Source: YELP

02/04/2016

Very clean place, they work on Saturdays that is so help full for me. Shawn Sardary helping professional and nicely to provide the best service 100% satisfied! ! I'll definitely recommend DUGLAS AUTO BODY.

Ana P.

Source: YELP

04/02/2016

They are the most honest Body shop that I know ,they are so helpful and professional Armen and Kevin are awesome . I hope you try them you will be so happy.

Pat V.

Source: YELP

19/01/2016

Best body shop ever. These guys have fixed three of my Dodge Dakotas over the years. Guaranteed work. They go the extra mile. Had a small dent that wasn't part of the collision damage, and they touched it up for free. Getting ready to have them fix my Impala now. I know it's going to look great. Kenny has always kept me up to date on the progress of repairs. Wouldn't go anywhere else if I need body work.

MB F.

Source: YELP

09/09/2015

I couldn't have had a better experience. Armen went above and beyond my expectations to have my car looking as good as the day I bought it. The work was excellent and the process was quicker than I anticipated, painless, and well-managed. I would highly recommend this shop - they took very good care of me.

Charlie S.

Source: YELP

17/10/2014

Had my car in for repairs since i was rear ended. Customer Service was excellent, the owners are awesome! They saw a few paint scratches on my fuel door and repainted it free of charge during my bumper repair. Now thats quality service.
@Jackie M. - giving 1 star to Douglas Autobody because your car broke down from engine problems shouldn't be their fault. You say they worked on your back door and bumper, they didn't work on your engine. Your engine failing has nothing to do with them. Doing body work and Mechanical work are two different things. *SMH*

Johnny C.

Source: YELP

26/10/2015

These people are professional and the GM Armen is nice. Fixed all like brand new at discount price. Overall experience is 5 star!

Gordon Z.

Source: YELP

10/09/2015

I Had my car in for to repair the damage to my front panel. Customer Service was excellent, Cindy was extremely accommodating and helpful. When done with the repairs, it looked like I never had any damage at all. Quality service. A great experience.

Cord N.

Source: YELP

19/08/2015

I recommend everyone to come to this shop!!!
The shop is clean and the Owner and the staff are too helpful and nice.
I had a bad accident with my Car on the right front which caused damage in the front bumper,right fender,right headlight,broken axel,arm and too many things so I thought I will never get my car in excellent condition as before so when took it to them and met Mike Sassounian he was the one who took care of my car and the paper work he has the best customer service EVER so one of the staff told me the job will take between a week to ten days but Mike did the job in exactly 3 days on the top of that when the job was completed they have polished the whole car so when they called me to pick up the car I was amazed from the quality of work my car looks like brand new even drives much better than before
Thank you Mike thank you guys for your great job and being too nice and honest with me I will definitely come back to you in case I need any help

Arman A.

Source: YELP

12/12/2013

Simply put, Great and honest service!
Brought my Audi and Benz here for some body repairs and I have nothing but praise for this shop!
They are my new go to place should anything unfortunate arise.

Ben F.

Source: YELP

26/06/2015

VERY nice and friendly people and they did a stellar job repairing my car! In fact it looked like a brand new car when it was returned to me. I was involved in a parking lot hit and run- so I was on the hook fro the 500 dollars deductible, but what I got back was worth the 500 bucks! I read the other reviews and possible the people who were not happy may have not had an insurance claim as this one was. But I was a happy camper.

Andy e.

Source: YELP

23/04/2013

Last year I went to two events organized by Brenda Kyle at Douglas Auto Body, and I was impressed by how friendly and helpful everyone was during each visit. It's clear they care about the community and building trust. I could also tell the employees treat everyone like family. Not to mention their facilities are top notch, clean, and made me feel really comfortable.
My sister-in-law always says it's an auto body shop where she knows a woman can go and not get the run around.

Sarah G.

Source: YELP

09/09/2013

I was referred to this body shop after an accident I was in and I couldn't be happier with the service! It was completely hassle-free and they offered friendly customer service. There was some debate with my insurance company about repairs to the motor mounts but Douglas Auto Body helped me get a quick and favorable resolution. They did a great job on my car.
A year later, I was hit in a parking lot by another vehicle and, of course, I took my car back to Douglas. I was given the same great service! I definitely recommend this shop!

Trina P.

Source: YELP

18/09/2015

Superb service and work. Been here a few times for repair work on our vehicles, never disappointed. Once, when paying out of pocket, I went afterwards to about 4 other shops for quotes. I was told by this shop that I'd not get a better price. They were right. Nobody gave a lower estimate and Douglas has a lifetime guarantee on their work. I also came in for a small scratch once and the service person went to the back, grabbed a container of paint for my truck, and did a quick fix for me. For free! I didn't want to have it extensively painted; it was a small scratch. When you walk in, their reps are very nice and attentive. I think I've written only one other review for a business, definitely felt the need to for Douglas Auto Body. They work with you, keep you in the loop, and their work is as great as I would expect. We don't even get quotes anymore for body work/repair anywhere else; this is our go-to shop.

Chris D.

Source: YELP

14/11/2012

UPDATE!!!
I wanted to drive my car around for a while to make sure it was back to normal.
So, I took my car back to get the AC repaired (See previous review). They were very apologetic, gave me a rental and promised to get it fixed. The next day I get a call about a problem with my alarm. It was a stock Honda installed alarm and somehow it was causing problems for them. They couldn't get my car started so they had to remove the alarm, for the time being.
Fast forward 2 weeks:
I get a call towards the end of the day that my car is finally done. I get off work early and head down to pick it up. They asked me to wait in the lobby while they get it. No problem. (Wrong).
When I first picked up my car, they brought it out right away. This time though, I was waiting for about 15 minutes. I found it strange, since the place was pretty much dead and I was the only customer there. Anyways, I get called outside and there my car is, looking great (except for the paint problems they didn't fix). I told them to hold off on fixing the paint, because I really needed my car.
So I get in my car, turn the key and the car kind of struggles starting up. Strange, I thought to myself. I look around and no one was around. I figured maybe it's just a fluke, buckle up and drive away. Wow, the AC works great now! I was thrilled and drove the 4 miles home. Once inside my house, I grab some stuff and jump back in my car to run some errands.
Turn the key, DEAD. My car is FREAKING DEAD. I was livid. I somewhat know my way around a car, so I had a feeling of what it was. I ran some simple tests and figured out it was my battery. I guess they zapped the battery when trying to fix my alarm / AC. I also jumped to the conclusion that, someone was recharging my stock battery while I was waiting. That's why I was waiting for a while in the lobby.
[Douglas Saving Face]
I called Douglas Auto again and explained my problem. They were once again very apologetic and knew that these problems were unacceptable. They sent someone to my house with a new battery and switched the batteries right there. To sweeten the pot, they gave me 2 AMC movie tickets to boot!
It's been a roller coaster of stars. From very bad to good, back to horrible then to pretty good. I would cautiously suggest this place to a friend or family member. You just have to be firm and if there is a problem go back and show them.

Murdoc P.

Source: YELP

03/11/2014

Excellent customer service! Thank you Kevin and Kenny for making my Douglas auto body and paint experience wonderful. They truly do promote honesty, quality, and express service. I took my 2007 toyota tacoma in for body work repairs and it came back a brand new truck! Thank you again Kevin for your exceptional service and friendly advice. I will definitely recommend and return if any of my other vehicles need work. Thank you Douglas auto body and paint!

Sergio S.

Source: YELP

26/09/2012

Date of Service: September 17, 2012
I was rear-ended ~ and not in a good way! ~ in early September. My insurance company recommended that I take my car here for the body work. I was given an estimate and a date of when the work would be completed.
The work was completed on time and my car was back on the road again!!!! The estimate given was accurate and the work that was done was pristine!

Karen V.

Source: YELP

15/10/2013

I have had several collision repairs done here and every single time they treated me well and with good customer service. Their turnaround time is also very good, I've had my repairs completed in less than a week most times. Their adjusters and inspectors are more than happy to educate you and let you know what they think needs repair/replacement and why. They also do guarantee their work - their was a slight imperfection on a previous painted area after a repair was done, I pointed it out and they fixed it due to their 100% lifetime guarantee of their work. Overall, Douglas is a reliable and consistent in their work.

L A.

Source: YELP

06/10/2013

These people did a great job on my 2010 Toyota Prius. They were referred by my insurance. They kept us informed. They did what they said they would do. Very professional. Very good work.

Travis M.

Source: YELP

13/06/2013

Replaced the passenger side of my Toyota Prius, literally. They did a good job. Sign up for their text service, I was aware my car was done a few hours prior to their call. Courteous, efficient and covered by my insurance company.

SCOTT D.

Source: YELP

07/03/2013

I had previously written a glowing review years ago, but I have to take it all back!!! Douglas Auto Body is incredibly deceitful & dishonest. CAR OWNERS BEWARE: DOUGLAS AUTO BODY IS A SCAM!!! I would give them a negative 5 stars if I could.
I didn't know this and thought they had done good work based on a repair they had done years ago. I'm a woman who admittedly don't know much about cars- i just saw the car looked good and thought it was a good job. So, I had been going to them for years and trusted them with my car and this is what I get for trusting that bunch of crooks:
I discovered one small issue with a repair they had done on my car and when I asked them about it they were shady. So, I took it into another body shop that my insurance company recommended. That body shop did not want to look into another body shop's work, but my insurance field adjuster asked for the body shop to look into it. So, they did...and to their horror and mine there were layer and layers upon shoddy workmanship. Douglas Auto Body had mickey-mouse jobbed my brand new Lexus all over the place- the headlights were busted during an install, the paint was starting to peel & crack, the frame was bent, the bumper was crooked, there were areas that were wholly not painted. To properly fix Douglas Auto Body's work, it took a month and a half because everyday there were new issues discovered. On top of that, Douglas Auto Body denied responsibility for a while, which is ridiculous since Douglas Auto was the only shop to ever work on my car. Douglas Auto billed my insurance company for work they didn't do and scammed me out of a decently repaired car. The writing was on the walls, so Douglas Auto eventually fessed up to their poor workmanship and paid up for the repairs. At the end of it all, the repair work came out to a list of 184 items and the total repairs came out to about $5000 for just the labor. The replacement parts were purchased separately, but that bill was astronomical. I was speechless.
Douglas Auto Body's website quotes the bible: ""Blessed are the pure in heart, for they shall see God" (Matthew 5:8)" Ironic, considering their impurity. I wish this group of hypocrites would stop using the God as a marketing gimmick. It's so incredibly sacrilegious, sleazy and astoundingly indecent. Shame on them.

Ji K.

Source: YELP

27/03/2011

If I could give this place -5 stars I would.
If you're a woman, avoid this place at all cost.
I recently got into an accident and I was driving around down looking for a good, not sleezy autobody shop. Let's just say this place would not have made the cut in 1000 years.
I brought my car in for an estimate after already shopping at a few other places. I know the extent of the damage (bumper, fender, hood latch and hood is bent, no other damage), and I also know which ones are repairable and which ones have to be replaced. This location first tried to convince me that they "cannot give me an estimate because they have to take the car in, take it apart, and look at it for 3~4 days before they can give me an estimate."
I called their bluff and told them to open the hood and give me a written estimate.
The person wrote me an estimate that said my radiator needs to be replaced, part of the engine is damaged, both fenders and the hood must be replaced, etc, etc, etc. At the end, he gave me an estimate of $5,700, with a note on the estimate that said they "could find more damage" after they start working on the car. The person verbally told me he thinks the damages will cost $7000+ to repair.
... seriously? Mind you, my car is a 2004 Camry, it' quite obviously was not even worth $7000 dollars. The chances of me spending half its resale value to FIX the thing was nil, and anyone with half a brain should know it. I'm a woman. I'm not stupid.
Mind you, I already went around and got a few estimates. The price range came in at $1,500 to $3,000, with one Asian place who refuse to open the hood no matter what told me $3,500+ "from experience with this type of damages". (Same story, I must blindly trust him and he'll tell me a price at the end. What, do I look like I was born yesterday?)
I was so throughly disgusted with Douglas Auto Body and the way they tried to scam me. I honestly hope they go out of business soon as they do not deserve to be in business. I hope no one goes here. If you're a woman, don't go here. They will attempt to cheat you any chance they get.

Tracy C.

Source: YELP

19/03/2013

I chose Douglas Auto Body & Paint to fix the damage to my car because it was on the list recommended by my insurance company, and it was close to me.
They did an excellent job, from the moment I drove my car in for an estimate to the time I drove it home, looking as good as new. Everyone I dealt with, including the drivers who took me home and picked me up while I was without my car, was courteous and professional. Arshak and Elida were particularly helpful and knowledgeable and up to speed on everything that was going on with every phase of the repair. The facility itself was clean, spacious, and comfortable. The repair was completed quickly and perfectly. When I arrived to pick up my car, it had been freshly washed. I would never know it had been hit, twice. This is a first-rate operation all the way. I highly recommend them.

Linda H.

Source: YELP

01/11/2010

I have taken my car here twice for minor collision repairs and both times repairs were great. Both times, they even fixed a few scratches that weren't part of the accident, no charge!
Great repairs and customer service

Marie L.

Source: YELP

09/01/2012

Took my car in for an estimate, a week later and I still did not get a call back. I called and checked up several times with no answers. Unacceptable and moving on to another Body Shop.

Esyah H.

Source: YELP

19/09/2012

Been dealing with Douglas Auto Body & paint for over 5 years and been very satisfied with their service. I will recommend them to anyone that is looking for an amazing job on their vehicle. Love the job they do and always handing my car as if it was brand new. Last but not least, Douglas's crew always go out of their way to make sure they accommodate my needs.

Angie M.

Source: YELP

11/06/2013

Aside from being a wonderful body shop, this place is beautiful! I've been there for 3 times over the past year and I love it so much because the workers are so nice and the environment is lovely. They have nice couches, a big screen TV, fresh coffee, and a vending machine for snacks so that it's always comfortable and cozy. The front desk girl is sweet, and Mike (an estimator at the shop) has always been very helpful, welcoming, and informative! Never going to another body shop again.

Jane C.

Source: YELP

05/12/2007

It's kind of hard to review a place where there was only one time where I was a customer. But here it goes:
I was struck by another driver and, with the advice from my insurance agency, elected to take my car to this place. They weren't the cheapest, but I could not turn down their popularity and large number of satisfied customers.
I brought my car in for an estimate. Their office is really snazzy and upscale, a million times better than other body shops. Free coffee and tons of magazines to read. Anyway, customer service was really good. It was busy, but my car was inspected very carefully. The staff treated me real well, explained everything, and answered any and all questions I had. It only took two days to get an estimate, and I had them fix my car. When I got the bill for the repairs, they took the time to explain everything in detail. I was surprised, however, that the actual cost was nearly double of the estimate. What a horrible estimate. Luckily my insurance company covered it and the accident was not my fault, but still. Horrible estimate.
My car looks great now, but there were a few things removed and not replaced. They are minor and do not affect the car's performance at all (like a belt cap, etc.), but it's annoying that I had to point out stuff missing after it was repaired. In fact, they left the "Quality Check" sheets in my car, and nothing was marked on them.
Back to the estimate: The length of time that it took to repair my car was nearly three weeks, and at the time of the estimate I was told it would only take a little more than a week. I made several calls (because they didn't call me about what was taking so long), but didn't get any real explanation to why it was taking so long. What was worse is that I was paying for a rental car during repair, and I had to pay extra because it was taking so long. I was told that Douglas would not compensate for the extra days of car rental. Luckily I was able to convince my insurance company to cover the car rental costs, but still. That's pretty bad of Douglas.
Douglas Auto Body does great work and is good with customer service, but I am disgusted with the significant differences between the estimate repair time/cost and the actual repair time/cost. I know certain things come up, but double the cost and almost three times the length of time? Horrible.

Taco L.

Source: YELP

28/04/2010

My car has been here more times then I can count! We started coming here about 7 years ago after my car was basically totaled in an accident. They did such a great job that my entire family now ONLY comes here for repairs!

Lesley M.

Source: YELP

23/03/2012

This place is the only place that I trust with my car! I have a BMW and it is my "baby." Any time there is damage on my car I will bring my car here. Last time I had to replace my rear bumper and it only took them 2 days complete and it came out looking like new! The location itself is very nice. Doesn't look like a body shop in the waiting area. I have seen other places where the location is very dirty and unwelcoming but this is not one of them. They also work with the rental company nearby to pick you up and drop you off so if you need to drop off your car for repairs it's super easy. Highly recommended

h p.

Source: YELP

25/10/2012

My family and I have used Douglas Auto Body since they opened doors many years ago, and their professionalism , quality and courtesy are impeccable and honorable. They are # 1. Keep up the good work guys!

Daniel G.

Source: YELP

25/09/2012

I just recently had to do a claim and they are so stressful that usually take too much of your time to deal with but that is part of life Between Douglas and Farmers I could not have asked for anything better. I really mean it, Douglas not only does the work so well, as well as it is possible, they are on time, they give the car so clean and the office is so welcoming. All of the staff seems to be part of a big family and they all help each other out and that is why I always get my questions answered and also trust them with the car and everything in the process. I would refer anyone with any type of car or personality to Douglas. Thanks guys, you make things much easier!

Jack O.

Source: YELP

24/02/2007

After a long search in Los Angeles, I think I have found THE auto body shop. I will definitely be going back to these guys for all future auto body repairs and paint.
The paint on my car was recently vandalized (somebody keyed it) and I was very concerned about finding a body shop that would return the left side of my car to a new condition. I think I know something about auto paint -- I worked in a body shop in high school and I've got a relatively new, higher end German sedan with a fantastic factory paint job -- so I was paranoid about finding a shop that would do the best possible job.
I found Douglas after talking to my insurer, and getting quotes from three other shops on my own. Douglas was not the cheapest, but it was far from the most expensive. Douglas has great customer referrals, and they are a direct repairer for a few insurers.
I just picked up my car last week, and the finish is fantastic! Looks like glass and is very hard to tell from the original finish. I ended up paying for it myself, as it was only $300 more than my deductible. They were more than happy to give me the lower insurance rate even though I paid out of pocket.
Great quality work, great customer service -- I couldn't recommend these guys more highly.

Jason G.

Source: YELP

29/08/2008

My volvo V70 has got hit at the left fender, and they did a great job to replace the fender and make it look like new. I obtained a couple of quota from others, but this one looks reasonable. I was told they need 4 days to repair my car when I dropped off, on the third day I got phone call from the estimator that my car was ready to pick up. The final bill was exactly same as the estimation.

Steven X.

Source: YELP