19/07/2011

Please take the time to read! ...

Please take the time to read! I found Ame’s auto repair online looking for places that specialized in Mercedes Benz since my local Mercedes dealer was quoting me $800.00 for a driver’s side seat module. I decided to look into repair shops that specialized in Mercedes and found Aime’s auto repair in Fallriver, Ma. Since I am not from the area, I ended up having to rent a car so that the (owner-husband) could “DIAGNOSE” the problem. I then received a call from the wife telling me that my car needed a module that would cost $800.00. Hmmm, strange since they supposedly charged “less for labor and less than a dealer”. I decided to leave to shop around for a better price. Not only did they charge me $98.00 for a misdiagnosis, I had to spend $47.00 on a rental. When I got a SECOND OPINION, The man quickly noticed that the FUSE THAT CONTROLLED THE SEAT WAS BURNT OUT and since he couldn’t find the original module that was taken out of my seat by Ame’s auto repair, the man tested the seat with another module and the seat worked perfectly. I decided to call Ame’s back early Sat. a.m. to ask why they hadn’t left the module under the seat and asked why they didn’t find the burnt out fuse. They didn't return my call until Monday a.m. yet their answering machine claims to check messages often. She then told me that her husband said that the fuse was fine when they had the car and they’d call me back to tell me when I could pick up the module. So I decided to unexpectedly show up at their shop to pick up my module anyway. When I drove into the driveway, the owner stormed out of his shop and was EXTREMELY RUDE to me. He told me that he didn’t care what I thought because he was “professional”. Red flag: Never did I once accuse him of being unprofessional. I simply wanted my module back. He then kept saying “I don’t even want to hear you, don’t even say anything” when I was completely calm and being neither offensive nor argumentative. He was so angry that he told me that he never wanted to see me in his shop again and continued to tell me to be quiet because he didn’t want to hear it. He also told me that he didn’t care what I thought because he would get business anyway. Very odd behavior over something that simply did not belong to him. Sounds like he was more upset at the fact that he wasn’t going to make an easy $800.00 from a stolen part. My equipment should have been put back the way it was found, The fuse box should have been checked before diagnosing anything, and what I should have gotten was an apology and my money back for a misdiagnosis and an inconvenience!! not an attack on behalf of the owner. I will be reporting this to the better business bureau and I will spread the word to other repair shops and friends. I hope people do not give people like this business. Lord knows how long he’s been doing this to people.

leti_gonzale

Source: YPAGE

28/12/2014

I usually go to Viti but my car is getting a little older so I shopped around carefully for alternatives. Aime's was a great choice, they did everything i needed at fairly low price and more importantly did an awesome job. Six months have passed and all of their repairs have held up. Great service and follow up, they even dropped me off and also kept their promises about timeframe and price. Only downside is they don't have much room for you to wait so your planning to drop off is best.

M B.

Source: YELP