20/04/2014

Being a female and not knowing a whole lot about cars, I am quite upset with how they attempted to take advantage of me. To think that they can try to charge me beyond what was needed is disgusting. My car, in which I just purchased in October (6 months ago), had a painful grinding sound coming from my front left brake. I brought in my car to have them look at it, assuming a rock was lodged or the brake pad needed to be changed; I was expecting to fork out $200 or so. Several hours after I was told my car would be ready after a quick inspection, I called them and asked the progress. They proceeded to tell me all four of my brakes were in terrible condition and needed to be replaced, including all my rotors, and ABS lines. They quoted me $784. Confused as to why my new car needed all new brakes, I told them I would come and pick up my car to get another person to look at it. Guy, the man who I spoke with was upset and short with me when I told him I didn't want them to repair my car. After taking my car to another mechanic they told me my brakes were at 85%, almost like new. The only issue was my front left brake in which needed a new brake-pad and my rotor was barely scratched. I was told that when Lloyd's took apart my brakes to inspect it, they put them back together half-assed. The wires were hanging out rubbing against the brakes, not clipped in where they should have been. I was only charged $185, compared to their disgusting $784 quote. As a customer, you would think they would take the time to be honest and careful with someone else's property. I am so disappointed and unhappy with your service. I would never recommend them.

Rose T.

Source: YPAGE

24/12/2015

Thanks so much for making a bad situation great. Joe is the best he even picked me up at the airport as I'm from the other side of the state and my truck broke down on a trip. He communicated with me the way through and always answered my questions promptly. One night Bryan even stayed an hour late to process my payment over the phone. The truck I'm happy to say is like new. Thank you!!!

Hadley Krenkel

Source: FBOOK

08/08/2016

Lloyds saved us $300 and verified that services recommended by a dealership, were not necessary. I'll definitely be back!

Jill Lowe

Source: FBOOK

25/08/2014

I cannot say enough POSITIVE things about the guys at Lloyds Automotive. They were instrumental in finding severe damage that was done to my car from a local dealership, that could have been life threatening. Without their assistance, I probably would not have been able to return my car for a full refund and the cost of all auto repairs. These guys have gone above and beyond the call of duty for me a number of times and at no cost. These guys are not out to make a buck or take advantage of anyone, they are there to make sure your car is safe. Refreshing! I would highly recommend these guys to anyone in need of any type of car repairs. They are my mechanics for as long as I'm living in Eastern Washington! Thank you again Dale and Brian!

Ella El

Source: FBOOK

09/11/2015

I took my car in for an inspection. First, they didn't even call me to let me know they were done with my car. Second, they gave me a huge list of things that were wrong, and told me I was better off just buying a new car. For a second opinion, I took it back to my regular mechanic, and nearly everything that Lloyds said was wrong, was actually fine. One thing Lloyds told me, was that my car was spewing oil. I was a little baffled, because I had my oil changed jusy a couple weeks prior, and according to Lloyds, this has been going on for a long time. I'm pretty sure my mechanic, would have noticed that. I wouldn't recommend anyone that I know take their vehicle to this lloyds, nor will I ever be back.

Doug Warner

Source: FBOOK

02/03/2016

My boss got her jeep fixed there they did a wonderful job they even cleaned the car:)

Leeann Eginton

Source: FBOOK

27/12/2015

My Dodge Durango is still running great thanks to the repairs done by Lloyd's Automotive! Thanks Guy and Misty!

Lucy Mordue

Source: FBOOK

08/08/2014

The guy's here are awesome!! Walked in with a whine at the driver's front side thinking it might be a wheel bearing, walked out with new brakes pads & rotors!!! Well worth the price & time....all with NO appointment! !!

Carrie Van Guilder

Source: FBOOK

10/03/2016

Bethany Coffey

Source: FBOOK

06/05/2014

Mindy Holland

Source: FBOOK

14/01/2014

Josh Thayer

Source: FBOOK

01/01/2014

Lene McOwen

Source: FBOOK

28/11/2013

Craig Hudkins

Source: FBOOK

02/11/2013

Patty Cable Groenen

Source: FBOOK

26/09/2013

Amber Muse

Source: FBOOK

29/08/2013

Nick Backman

Source: FBOOK

21/08/2013

Andrew Fuzak

Source: FBOOK

15/11/2013

Lloyd's automotive is there for the customer I've been taking my vehicles there for over 10 years. if your vehicle does not need work they will tell you it doesn't need it, not like a lot of other automotive repair companies that will…

Gary & TerrillA

Source: DFORC

15/11/2013

Always do a great job!

RobP

Source: DFORC

15/11/2013

I would have given you five stars, except for one incident involving my '94 Mazda B3000. After that truck's most recent oil change, the invoice recommended five deficiencies that should be corrected. I was considering having the work…

HARRYR

Source: DFORC

15/11/2013

This was a very complicated repair and took nearly a month but Lloyd's didn't quit until it was repaired.

MELS

Source: DFORC

16/11/2013

We have always had excellent service at Lloyd's automotive and appreciate the cleanliness of the business as well as the great customer service.

Diane and AlanB

Source: DFORC

16/11/2013

I've always been happy with the service I've gotten from you, you are the only automotive place except for a couple of times I had to take it to Chrysler since I've had the car for almost 10 years. Because I don't drive it that much, I'm…

SONJAL

Source: DFORC

16/11/2013

The staff is always very helpful in explaining details and I never feel any pressure

RollinH

Source: DFORC

17/11/2013

The service was great, they are honest and friendly, I trust my car with them they are the best place in town to do business with.. I recommend them to everyone..... Thank you Lloyd's (Dale and Company)...

NITAR

Source: DFORC

21/11/2013

Do a good job overall and look for other issues with your vehicle.

Mark & JeanneW

Source: DFORC

24/11/2013

Hi there, so sorry for not responding you right away. I am always busy person. I do like your service. I was going to call you last week or the week before. I just never have time to get around it. Anyway, my car it makes this noise when…

GenaM

Source: DFORC

07/12/2013

They got my tires within a day and I was up and running the next. They got just what I wanted.

TOMC

Source: DFORC

09/12/2013

Always friendly and helpful at your valley location.Good bunch of people.

RobP

Source: DFORC

16/12/2013

they did a good job for me. and the next time I need my car serviced, I will come back.

DennisL

Source: DFORC

03/01/2014

I love bringing my car to Lloyds. They have a great and friendly staff! Never had any problems with Lloyds which makes it a great place.

LYNETTEA

Source: DFORC

07/01/2014

Lloyds is the best I wouldn't trust anyone else with my car they are honest and reliable

KIM & SCOTTS

Source: DFORC

14/01/2014

It seems the car "purrs" like a kitten :) Five Stars!

MARY LOUT

Source: DFORC

31/01/2014

I would still like an estimate for work that is recommended on Nissan sentra. Thanks

LYNETTEA

Source: DFORC

01/02/2014

Great service and communication w/ Dale and Josh.

CURTS

Source: DFORC

08/02/2014

Had great experience. First they let me change my schedule to get me in so I could drive 350 miles to see my brother who is very ill. Second, they did a great job checking my vehicle to make sure it was safe. Third, they did not tell me I…

Gary & TerrillA

Source: DFORC

14/02/2014

Service was timely, complete, and provided an insight as to potential future service requirements.

LEEC

Source: DFORC

01/03/2014

Always excellent service and very clean environment

Diane and AlanB

Source: DFORC

08/03/2014

Service is always very good. Thorough checklist of the vehicle. Dale is always pleasant to deal with.

Mark & JeanneW

Source: DFORC

14/03/2014

Have been having my cars serviced for many years and very happy with this shop. I especially like that they provide transportation when repairs are needed. Employees always friendly & helpful. I would recommend this shop to anyone.

SUES

Source: DFORC

23/03/2014

Always great to deal with Dale or Josh at Lloyds.

Mark & JeanneW

Source: DFORC

12/04/2014

Your staff is always very friendly and have good customer service.

RexK

Source: DFORC

09/05/2014

Great price, great service!

ChrisM

Source: DFORC

19/05/2014

Always friendly, efficient and competent.

JamieS

Source: DFORC

27/05/2014

I brought my vehicle in Friday morning at 9AM, and didn't receive a call back all day. Finally I called around 3:30, and they said we will call you back. Still no call back. So I called at 5 and they said they would give me an estimate…

TrevorR

Source: DFORC

30/05/2014

Lloyd's has excellent customer service & communication and is always up front with me - everything I expect from an auto repair shop!

WHITNEYJ

Source: DFORC

13/06/2014

my Daughter brought the car in to get fixed. The staff at Lloyds treated her fantastic. They made her feel comfortable and relaxed. She said she liked that it did not cost very much

Gary & TerrillA

Source: DFORC

22/06/2014

You guys are the Best, thank you:)

RosalindS

Source: DFORC

27/06/2014

Took a while, but the service from Lloyds has been good over the years.

ChrisN

Source: DFORC

27/06/2014

After the car sat in the garage overnight, there was a puddle of oil on the garage floor when I left for work the following morning. When I came home that evening, Tom checked the oil and it still showed slightly above full. I can only…

Tom & Nancy (AAA)P

Source: DFORC

28/06/2014

Called & got in right away. Always pleasant and helpful. Can rely on their expertise! Will return.

ConnieS

Source: DFORC

19/07/2014

Very good service. Professional and courteous. Pleasure doing business with you.

JerryW

Source: DFORC

26/07/2014

Lloyds is the best I wouldn't trust anyone else with my car

KIM & SCOTTS

Source: DFORC

26/07/2014

my repair only lasted 10 minuets. its now back to repair the new a/c unit that was installed. I am still waiting for a return phone call on the new problem with the a/c -heater not working.

DennisL

Source: DFORC

04/08/2014

We have been going to Lloyd's for several years w/ our Chrysler 300M. They have been wonderful & our confidence w/ them is high.

THERESEG

Source: DFORC

19/08/2014

I had bad experience about your service when was being repair. It cost me more time,stress and money when other part broken on my car. I think the part shouldn't.of broken if my new brake put on correctly on the first place. Lloyds…

Anonymous

Source: DFORC

06/09/2014

I have always been happy with the service I've gotten from you and I trust your people not to always find something wrong that I don't need. That is important being a woman because I've been taken advantage of in the past. Thank you.

SONJAL

Source: DFORC

07/09/2014

Good work, but they did not address the hard to start' when hot', issue. And they did not show me exactly what they did.

LARRYM

Source: DFORC

13/09/2014

Thanks.

GaryN

Source: DFORC

15/09/2014

It took three trips to finally get the radiator fixed, but it appears the third time worked. We do appreciate that your worked with us to get the problem solved without additional cost.

Tom & Nancy (AAA)P

Source: DFORC

20/09/2014

I like that you are a Christian company. The only thing I would change (if my opinion was listened to) is the constant pressure at the front counter to upsell. I would much prefer to not have to be on guard when I use your service.

Jessica & MattG

Source: DFORC

27/09/2014

Always good friendly service and very clean environment

Diane and AlanB

Source: DFORC

12/12/2014

Very friendly staff; very good work!

KATHYP

Source: DFORC

12/12/2014

I love the way Lloyds take care of my kids when they bring their car in for services. My daughter loves the fact that she can drop off her car and Lloyds gives her a ride to and from work to get her car, what a real convenience.

Gary & TerrillA

Source: DFORC

13/12/2014

The reason initially why we brought the car in was due to service engine light came. Ended up spending over $500 with the light still on. Returned it for free to see whats wrong and still, the light is on. I'm not satisfied at all with…

BobS

Source: DFORC

15/12/2014

Work was done on time. This work was done under the warranty agreement from Lloyds and was taken care of promptly.

Mark & JeanneW

Source: DFORC

27/02/2015

I made an appointment for a 9am oil change, and indicated i would be waiting. 1) The wait was 1.5 hours to get my oil changed. How does Lloyds make money taking 1.5 hours to bring in $31.xx? I am pretty sure I can do an oil/filter change…

Bill & AnneT

Source: DFORC

27/02/2015

Love the simplicity of the survey!

KIMC

Source: DFORC

27/02/2015

This is the place to go for oil change or any thing that your auto may need very clean and friendly

DixieM

Source: DFORC

28/02/2015

Always excellent service as well as very clean waiting area!

Diane and AlanB

Source: DFORC

15/11/2013

Great service, knowledgeable staff, and timely service.. I give them 5 stars.

MaryS

Source: DFORC

15/11/2013

I called because a friend referred me to Lloyds. I need my tires looked at, brakes, front alignment etc. I was given a quote of $1874.00 for brakes and struts and was told the car would be done that day and I got a call saying they would…

JACQUELINEO

Source: DFORC

15/11/2013

My only problem was that my car was dead, but you did recommend me to Thrifty Rentals, and I actually did buy a car from them, so all was good, thanks

DOUGM

Source: DFORC

15/11/2013

Thank you for fitting me in on such short notice; I really appreciated it!

JamieS

Source: DFORC

15/11/2013

We have ALWAYS received the best car care when taking our Honda Civic into the Spokane Valley location.

DavidK

Source: DFORC

16/11/2013

Have already recommended Lloyd's to friends & family. Will be calling again whenever I need any automotive service!

LINDAM

Source: DFORC

16/11/2013

Accurate service and courtesy! 100% in all aspects. Thank You for the kind help and service.

DonD

Source: DFORC

16/11/2013

I would not trust anyone else with my car

KIM & SCOTTS

Source: DFORC

19/11/2013

great company thanks again

MIKES

Source: DFORC

23/11/2013

As much as I never want to talk to your staff (because it means something has gone terribly wrong with my car!) it is comforting to know that I don't have to question their honesty. Your staff has always been easy to work with and they…

RollinH

Source: DFORC

15/07/2016

The auto-shop manager, Josh, was responsive to my girlfriend's concerns about the way her car's diagnosis was performed. They offered to perform a full diagnosis at her convenience, which we felt was a reasonable resolution to her concerns. Good on Lloyds for taking the extra steps to get things done right. It was appreciated!

Marcus Sweetser

Source: GPLAC

11/08/2016

First mechanic shop I've been able to trust in years. They are punctual, polite, and do everything they say they will.

Jennie Haste

Source: GPLAC

13/05/2016

I'd definitely look for other shops to do the work , or do it yourself at least what you can. These guys will take you to the cleaner if you give them a chance..

Nathan Husser

Source: GPLAC

20/06/2015

Quick to get my vehicle in for repair, but after telling me that they wouldn't replace my hub assembly without replacing my brakes (which they wanted $1100.00 for) I took my van to a competitor.who told me my brakes were TOTALLY FINE, and only charged a fraction of lloyd's price.

Sandy Summers

Source: GPLAC

13/06/2014

They treated my daughter with incredible kindness and made her feel relaxed. My daughter told me she liked the prices of the repair. I had expected nothing less from Lloyds Automotive, I have been a regular customer for over ten years and will not take my vehicles to any one else. Lloyds, is a place that honors their work and their word.

Gary Anderson

Source: GPLAC

23/06/2016

Had to pay $80 just to find out what was wrong with our headlights.
Went to our local mechanic who checked it out for free.
The Lyons automotive team told us that we needed a power mod but in actually in reality we did not. The mechanic we went to after going to Lyons automotive fixed our headlight for the same price we got it looked at via Lyods automotive.
Not exactly your honest mechanic.
We recommend local mechanics as apposed to a business that'll rip you off.

Ashlee F.

Source: YELP

10/10/2011

I went out of my way to get my oil changed here because they'd put a coupon in a local Christian newspaper. While I was there, they showed me a dirty air filter, which may or my not have come from my car, and I told them to go ahead and change it. Then they said my brake pads were in very sad shape and could result in brake failure in the near future. I told them I'd get back to them on that one. Good thing! I had a friend look at my brakes and he said they were only partially worn, certainly nothing to panic about. I am SERIOUSLY disappointed that this company would suggest they are a Christian business and then try to cheat people who come into their shop!

Cindy M.

Source: YELP