17/05/2016

Great shop and even better folks running it. While traveling across NM my son ran into issues with his AC/Blower. I googled for a shop in route and came across the great folks at Master Tech. Amy was GREAT helping my son out. Master Tech gave my son a ride to his hotel and picked him up when his car was ready. Let me be clear, we were ripe for the pickings. Master Tech diagnosed the issue and fixed it for a fair price. The great folks of Sante Fe and very lucky to have this shop in their midst. If your looking for a reputable, honest, auto repair shop look no further! Amy & Master Tech, THANK YOU SO MUCH!

Rob Coe

Source: GPLAC

01/04/2016

I'm delighted to have found such a great shop to work on my Linclon Town Car. Thorough test drive and diagnosis of what needed to be done, great explanations, and quality work. With these guys around I will be able to drive my Lincoln for years to come.

John Reynolds

Source: GPLAC

02/10/2015

Ari and his crew are amazing! They took great care in fixing up my car and finding out what was wrong with it. Ari took the time to explain everything to me personally which was very helpful. I would go back to them and recommend them in a heart beat.

Jen Frye

Source: GPLAC

07/12/2015

Ari and the crew are amazing and honest individuals. Ari takes his time and in explaining things I may not understand. He is always willing to answer any question I have and does not become impatient with me. I love that he also takes the time to do test drives to better understand the noises or experiences I am having with the car. Their transportation service is also phenomenal and I always make it to work on time, no matter when I bring my car in. The woman at the front desk, Amy, is very outgoing and energetic and makes you feel welcomed as soon as you walk through the door. You will always be greeted with a smile and leave feeling confident, comfortable, and understood. Keep up the amazing work guys!!

Kenzie Wannigman

Source: GPLAC

23/07/2015

We had a great experience with Master Tech. We are tourists, and the dreaded "Check Engine" light had come on in our 13-year-old Ford Ranger. Relying on Google + reviews, we came here and had excellent service. Ari was very thorough in diagnosing the problem and gave me specific, to-the-penny estimates of what it would cost to repair it. When we went to pick it up, Ari took me for a test drive in it (the difference was noticeable), suggested a few things I might want my mechanic at home to do in the next six months, and popped the hood to show me the work his guys had done. In addition to that, the waiting room and restroom are spotless, have really great magazines, and Amy at the front desk gave us lots of good tourist advice. We are off in the newly-repaired truck to investigate one of her suggestions this afternoon.

Janet Bogue

Source: GPLAC

16/04/2016

Best autotech services I've ever gotten. He is honest and fixes you car up in running and in perfect shape. Best autotech guy in town.

Jose M.

Source: YELP

23/07/2014

In 64 years of driving and getting a number of vehicles serviced by car dealerships
and auto repair businesses, none comes close to the professionalism and service provided by Master Tech Auto Repair in Santa Fe, NM. I get a 24,000 mile warranty on parts and labor, they employ five ASE Certified Master Technicians, they do it right the first time at competitive prices, they are members of the Better Business Bureau, they provide "loaner" cars at no charge, and they enjoy an excellent reputation after serving Santa Fe area motorists for almost 20 years.

David G.

Source: YELP

25/06/2014

If you want to get mercilessly overcharged, scammed or both - Mastertech is your place.
Ari Gordon (the owner) is a living testament to why most mechanics are notorious for such bad rep.
As one of the reviewers on Google+ pointed out a while ago, Ari is out for blood. Here is a quick quote which sums up this poor guy's experience: "He's out for blood. $480 repair turns into $3300 and it still didn't run right and he wouldn't stand by his work. Go somewhere else."
My experience is a bit different though pretty similar in nature. A simple oil and fuel filter change which Ari quoted me at $43 + tax turned into a $150 bill. To top that off Ari took 4 full hours to do an at most 1.5 hour basic job.
Now, I'm not the type of person to nickel and dime, especially when it comes to my business vehicle. And I honestly don't ever mind paying top dollar for the job done right. However when someone like Ari Gordon pulls some despicable, low-rent B.S. on me, this "used car salesman weasel" deserves every bit of my wrath.
Here is how this went down. When I called his shop, the receptionist (Misty) gave me a quote after putting me on a long hold. Then she proceeded to tell me that they'll have a loaner vehicle for me when I show up, because they were highly concerned about me waiting around. I thought that was kind of weird, since nobody ever offered a loaner vehicle for such a small job as an oil & fuel filter change but decided to play along. When I showed up at the shop the receptionist let me know they ran out of those mystery loaner vehicles they promised, to which I replied: "Not a big deal, I'll wait."
Four full hours later Ari came out with my bill. Looking through it I noticed he charged me $50 extra for a little plastic cap for the fuel filter, which nobody mentioned anything about previously. There was also an extra $43 labor charge on top of that. When confronted, Ari made up an elaborate story of how he had to personally drive to the dealership to buy the cap, which is why a 1hour job took him 4 hours to complete.
In addition to that Ari tried to sling me over $1,700.00 worth of repairs he was convinced I needed right away.
Smelling Ari's B.S. about this whole outrageously not believable story, I personally drove to the dealership (there is only one in Santa Fe) to confirm my suspicions. As it turned out, Ari had lied through his rotten teeth. The dealer didn't have those fuel caps in stock all day and informed me I'd had to order one. When I asked: "Are you sure nobody bought one from you earlier today?" the parts department guy looked at me like I had a fetus growing out of the side of my head. "Did I just not tell you, we haven't had them in stock all day, and you'd need to special order one if you want it?" That's all I needed to hear.
(As a side note the dealer price on those caps is $32.38+ tax. Ari charged $49.13.
Everyone knows dealer's prices are usually the highest around.)
When I went back to Mastertech to confront Ari, he kept insisting that he really did drive to the dealer to buy that cap. Except for the moment when I asked him to show me the receipt. At that point Ari turned around and ran back into his shop with his tail between his legs yelling something to the effect of: "I'm finished talking to you because of your attitude."
Truthfully, that $50 extra for the stupid cap and extra $43 for labor is not what really infuriated me. It was Ari's cunning way of nickel-and-diming a potentially lucrative long-term customer/mechanic relationship. I have a total of three vehicles. Between my truck a sedan and a business van I would probably have given Mastertech thousands of dollars over the years had Ari been a decent human being and not a scumbag most people view most mechanics to be. Unfortunately Ari fully embraced that stereotype a little too well that day.
From now on I'm taking all my vehicles to the dealership. A little extra money is well worth not dealing with slime-bags like Ari ever again.
So if you're still wandering if you should take your car to Ari at Mastertech, your wallet and your time have my most sincere condolences.

Alex S.

Source: YELP

19/06/2012

Took my truck there when we moved to Santa Fe I was having a problem with the turn signal not working. Had it checked out, they did a complete check and then had a consultation with me on what needed to be done first and what could wait. They prepared the list and the cost of service. I have taken my 14 year old truck to them twice and both time they have repaired what was needed at the cost they quoted me.The staff if friendly and competent.

James T.

Source: YELP