04/10/2015

Wescraft RV & Truck claims to be customer oriented and concerned with the happiness and satisfaction of their customers, with Qaulity work and craftsmanship. However my personal experience has shown me quite the opposite. The have shown me that theyre only concerned with pushing through sub-standard jobs, doing only what they think needs to be done regardless of what they say the job takes, what is on the work order or what the customer requests. My truck was there for a minor collision repair to the right front fender. I am a very particular type of person and was VERY clear with them as to what I expected for what I was paying for. I asked many questions and gave them a list of extras I wanted done. They assured me that for the quote I had received I would have all that I expected. When I arrived to pick up my finished truck I was very, very disappointed. From 100 feet or so away I could tell the repair was not done to the quality I was guaranteed or expected. The fender was still noticeably crooked and misshapen. Several of the things on my list were not done along with parts of the repaint that were either not done or done very poorly. At this time we discussed all of these issues and they acknowledged they all needed done. The truck was left there for an additional week. They were able to fix about of the issues. I couldnt afford to be without my truck any longer as I am self-employed. At this point I was 4 additional days out of work. I had to bring the truck back 3 additional times ranging from 2 4 days each for an additional 9 missed days off work. The last time it was there to finally get the passenger fender repaired correctly. I, again, made it very clear what was expected and once again they assured me it would be right this time. When I received the truck it looked pretty good. Within a few days I noticed that to achieve what I expected they bent my brand new 18 bumper on the opposite side to make things match. Over the next four months more and more issues arose with their work on all but one panel on the truck, ranging from shadows in the paint showing up to several cracks in the clear coat on the right front fender, to two of their repairs on that same fender failing. I went to their facility and showed them the problems. Clay said he would get with Mike and get back to me. Three weeks later I hadnt heard anything from them. I left several messages with no calls back. On week four I caught Clay on the phone. He spoke with me. He said they wanted to expedite this in a three day time frame and I explained to him that expediting things seemed to be a big part of the problem. I asked if this wasnt my truck how long would he tell someone else. He said a five day week not the three days. I asked, Ok, how about you rent me a truck and take whatever time you actually need? He then told me they were about to enter a meeting and would call me back. A week later the general manager called me. He was rude, condescending, spoke over me and around a lot of what I was trying to say or ask. He said that rentals are not part of their warranty and that they would work over a weekend to help me out. As a whole my experience/ordeal is the most unprofessional, draining and NOT customer satisfaction experience I think Ive ever had. The long and short of it. Unless you want a substandard, drawn out, job done, go elsewhere.

Chuck Kerrigan

Source: GPLAC

22/10/2015

They did an extraordinary job of working with me in getting work done on my coach while being mindful of my desires to use my coach in the middle of a busy vacation period. I really appreciated the updates on progress being made. The quality of their work was fantastic.

Doug Smith

Source: GPLAC

01/06/2016

WE HAVE HAD OUR 1ST TWO 5TH WHEELS OUT TO YOUR SHOP. YOU GUYS DID AWESOME WORK. I'LL BE OUT THERE TOMORROW AROUND 1 PM FOR ANOTHER REPAIR JOB. STEVE MILAND

Stephen Miland

Source: GPLAC

25/05/2016

Great business that does great work!

Emerald Media Communications

Source: GPLAC

12/11/2015

These guys are good, prices are fair and they'll work with you.

Stan Moberly

Source: GPLAC