12/06/2016

Potentially illegal business that will scalp you for as much money as they can. Visiting a friend, I parked my car in their apartment's parking lot overnight. Not only was the parking lot virtually empty through the entire night (so I was not inconveniencing any drivers with permits), it was a Saturday night, and the first night I parked there - surely they won't go through the trouble of towing me. Especially when it might upset the guest I'm visiting, they'll probably give me the benefit of the doubt for one night. Turns out the towing company they contract, JR Enterprises, takes it upon themselves to go through every parking lot daily, and tow any car they see without a permit, no questions asked. They don't even contact the rental company first. And after a few hours of not getting through to them on the phones, I was finally able to pick my car up the same day - for nearly 200 dollars. 85 is the law limited impound fee. They also threw on 40 for transit, 20 as a per-day impound fee (my car was only there for around 6-8 hours), and 45 for "after hours" pick up - because it was Saturday. After hours my ass. The company actively monitors every parking lot they contract DAILY, INCLUDING WEEKENDS, and has the gall to charge an "after hours" fee for weekend pick ups. They probably work harder on those days. They have a rundown warehouse in the middle of nowhere as their office, and their idea of an impound is to literally make a circle with their employee's cars, and park yours in the middle of it. No fence. Their invoice contained misspelled legal information and did not have the complete information of the car on it either. I'd seek legal action over this mis-documented and illegal towing job, if I wasn't dirt poor as it is. A decent human being might have left a ticket on the car telling it to be moved in a day (which it would have been) or it would be towed. But they clearly have no human decency. They saw cash and towed my car the first chance they got.

Caleb Honegger

Source: GPLAC

27/04/2016

Worst company ever, cold blooded unwilling to work with you on anything, shady business practices STAY AWAY. And my review stands even with Purdue Campus parking rules. Your staff are professional all right, professionally heartless. Website states they take Visa, Mastercard, American Express, Checks..however they will only take cash and nothing else. Not even if your 9 year old kid is stuck at home alone because they refuse to take those methods of payment and you can't get your vehicle back.

Joseph Stackhouse

Source: GPLAC

06/02/2016

I have been parking in the same spot periodically for 5 months, and I never had a problem. Seeing as it is permit parking, I'm willing to take some of the blame. However, I'd like to know why it took them so long to check this particular lot, which is at least 50% empty every time I park there. After parking my car at my boyfriend's just before 11pm on Friday night, I went to get my car this morning around 11am only to find it missing. Sure enough it had been towed by this shady company. No warning or notification given. We called to retrieve it and they told us it would be $205 to pick it up, cash only please. When I got to their "office" (basically a hidden hole in the wall), I asked to see a summary of the fees. $20 "per day storage"-they charged me $40 because the car was towed before midnight and sat in their parking lot until noon the next day- and an additional $45 dollars for after hours pick up, despite there being two staff on site already and despite the fact that it would have been more expensive to hold it there over the weekend. I should also note that the per day storage fee and the after hours pick up fee were written in with pen, instead of being typed up with the rest of the receipt. So, I'm lead to believe that at least $85 of my charges were completely arbitrary. This company is an absolute scam.

Mackenzie M

Source: GPLAC

22/03/2016

Trying to get to my parking spot and was rudely confronted by one of the workers while patiently waiting for him to do his job. They have little respect for people and I was in no way related to the towing situation. I would highly recommend not using this company for anything unless you like being treated poorly and enjoy terrible service.

Anissa Lynn

Source: GPLAC

07/09/2015

They towed my car from my own spot! And were unwilling to reason. They take cash only and do not accept checks or credit/debit cards. Business model is based on predatory towing and making a quick buck, especially from college students who are not exactly rolling in wealth. Charged a high price of 185 USD. 45 USD after hours release and 20 USD for keeping the care for less than 10 hours. I wish someone teaches this company a richly deserved lesson. Partly the resident complexes are also to be blamed for having unreasonably strict and unfair towing and parking policies. I am sure that they too take a share of the profits.

tej choksi

Source: GPLAC