I had a great experience with Steve and his team at Sunset RV. I brought my older Terry trailer over to Sunset RV to have them look at the trailer brakes (brakes, not brake lights), which were failing, the water heater, and furnace. First impression was, "OK, this is not a big business, but they're close by and they took me in without much of a wait. However, I was really impressed when Alda, who received the trailer asked me when I was planning my next camping trip (Note that I had come right in the middle of the busy season for their shop). I relayed a date that was less than a week away and she said their schedule was tight, but they would try to get it done. In fact, there were quite a few trailers in their lot getting repair done. I was surprised that they got everything done in time for my 10-day camping trip, except for the water heater, which had parts on back order (which were going to arrive a couple days later). Steve was also trying to find out if he could expedite the parts delivery somehow. I decided to take the trailer as-is so I could leave for my trip on-time. The furnace worked great and the brakes worked great, too.
On the trip home, the trailer brakes started acting up again, so I took it back in (Steve said "no wait, just bring it straight in"). Again, they asked me if I had a camping trip planned and I said "Yes, in three-four days." Again, their schedule was tight, but they worked very quickly. They made the final water heater fixes and replaced the trailer wiring connector/plug to the truck. Now, this is what impressed me: This experience was NOT like a big shop that would turn it back to me after having my trailer for three or four weeks and say, "Works for us, too bad not for you." No, no.... These guys wanted to make sure that the Trailer worked perfectly with my truck. So, Steve called me in to work with his technician to do some more troubleshooting with the brakes. He did a lot of checks both on the trailer, with another truck, as well as my own truck's plug receptacle. He finally decided that he would talk to a service tech at Ford to see if there were any issues with sensitivity to grounding or shorts on the truck side of things.... Clearly he went the extra mile to get this figured out. They were determined that they have my trailer ready for me to take on my next camping trip. It got all fixed and was ready to go in time!
I like the more personal service, especially their efforts to satisfy me that the whole truck & trailer system worked perfectly together. You probably cannot get service like that at a bigger, high-volume company. In fact, at those bigger companies--not that they're bad at all, but I had never even met the tech who works on my trailer at the larger service centers. Here, things are clearly different. Service at Sunset RV was nice, supportive, and personal.
Lastly, I was NOT charged an arm and a leg. He left some of the itemized work off the bill. I even tried to tip them, but they refused, preferring that I just spread the good word about Sunset RV. So, here it is... GREAT EXPERIENCE.
