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Auto repair shop - Tom's Service Center - in Grand Rapids

16 reviews

Location: 1608 Walker Ave NW, Grand Rapids, MI 49504

Office phone

+1 (616) 453-2971

3.6

16 total

(5)

(0)

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(1)

(9)

10/02/2014

This service center is conveniently located near my home, so when my car needed a valve cover gasket replaced I decided to give them a try. Approximately $700 later, my car was ready and returned to me. When I started the engine, the car was shuddering violently, but running. Cursing, I headed off to class which started in a few minutes. After the class when I explained the situation to them they agreed to "look at it". The next day I was quoted $425 additional to repair the damage they had inflicted on my car. This earned a hearty "No Thanks" from me. Later I was told that I could have had my valve cover repaired for significantly less. How can you give a customer back their car in that condition? Do yourself a favor and patronize a more honest business.

Jacki C.

Source: YELP

03/08/2009

Excellant service

I have been going to tom's service center for six months. The work is always good and the prices are very fair.The mechanics take the time to explain what they are doing and what needs to be done. I would highly rate this repair shop

himile903

Source: YPAGE

01/04/2016

I was very pleased with the service at Tom's. The guys were friendly, always called me and kept me updated on my car and what they found and needed to do. The best part was that I got my car back the next day! Fastest service I've had from a shop so far, and the work done was good quality. I will be returning for future work that I need done.

Travis Williamson

Source: FBOOK

12/04/2016

Great service. Very honest. would definitely take my car back to them anytime.

Gail M Krul

Source: FBOOK

19/10/2015

Great service!

Casey Voshel

Source: FBOOK

08/03/2016

Brenda Honey Smith

Source: FBOOK

19/10/2015

Alex Velzen

Source: FBOOK

18/06/2008

RIP OFF

My car had intermittent starting issues. This place worked on it for over two days with a price of over $450 and still could not tell me what was wrong. I finally just paid it and did some internet research my self, and within a couple…

cu570m3r

Source: CSEAR

03/08/2009

excellant repair shop

I have been going to Tom's service center for over a year and have been treated by them very fairly.They take the time to explain what needs to be done and why.

himile903

Source: CSEAR

12/06/2012

Everybody I know goes to Tom's. My ex

Everybody I know goes to Tom's. My ex and I have been loyal customers for over 14 years. We receive accurate estimates and quality work. They help accommodate customers with scheduling. I have always felt treated fairly, honestly and…

ericr1090845951

Source: CSEAR

24/05/2013

Horrible interaction! :(

ryanh1710646465

Source: CSEAR

09/05/2016

I have had my '05 Buick Rendezvous worked on twice in the past year at Tom's Service Center, and both times the work was good and much less expensive than what I was quoted by the dealership. Tom's worked hard to make sure I was a satisfied customer. I am not a relative or friend of anyone at the business. They fixed a fuel regulator that was causing a fuel smell in the cabin of the car at half the cost. They did a brake job three days ago that initially wasn't right, but when I brought it back this morning, they replaced the brake caliper at no charge (frozen brake caliper was the problem) to replay me for the inconvenience. Carl was honest about the mistake and a pleasure to work with. I'll continue to bring my car to Tom's.

Matt Gryczan

Source: GPLAC

11/07/2016

Always had friendly and helpful experiences with Tom's Service center. Brought my vehicle in for a second opinion, and they were able to give me an honest fix for much less and solved the problem. I have been using them ever since and couldn't be happier!

Christopher Rusche

Source: GPLAC

19/04/2016

Have a fantastic experience with the "angry" man. Just tried to get a rough estimate on some work. Don't waste your time with this company.

Kurt Mossner

Source: GPLAC

17/12/2015

Biggest jerk I have ever delt with in my 20+ years in the industy. Very unprofessional with an extremely bad temper. How can you go through life that way?

grin211

Source: GPLAC

29/08/2013

I was treated very poorly here. The one guy is just a huge grump, I'd not recommend Tom's if you're looking for friendly service.

Josh Scholten

Source: GPLAC

We work with these brands

Audi
Bentley
Chrysler
Honda
Hyundai
Kia
RAM
Subaru
Volkswagen

We perform these services

Electrical Systems

  • Battery testing and replacement
  • Alternator repair
  • Starter repair and replacement
  • Electrical diagnostics and repairs

Roadside Assistance and Towing

  • Towing service
  • Emergency roadside assistance

Tire Services

  • Tire sales and installation
  • Tire rotation and balancing
  • Wheel alignment