15/01/2015

HORRIBLE place!
Cliff... or something like that, the black guy in front is SO RUDE and UNPROFESSIONAL. I got my car towed there on Christmas Eve because it wouldn't start. He charged me $80 to look at the car, that's fine, I recognize there is a fee for service.
He tells me he will call me in an hour. An hour later, no word, I call him and he says itll be another hour... Ok, no problem. I call back an hour later cause no word, he says he doesn't know the status that I can try later. Mind you they closed at 2 that day and it was nearing 1pm. I finally call back and he says they got the car on, that something was draining the battery, and the mechanic said it was my hands free link device so he unplugged it...
I went to pick it up and Cliff charged me $160, because he claimed he "fixed my car". Upon refusing to pay any more then the $80 I agreed to he stood up and started aggressively yelling at me about how he fixed my car and now I won't pay him.
He was screaming so loud that the mechanic outside heard him and had to come and say " Wow.. wow... its Christmas eve calm down."
I paid the 80 and left.
One hour later I went to leave work and my car wouldn't start. They fixed NOTHING. If anything, they made it worse my unhooking my hands free link that was NEVER an issue.
Since then I have spoken to my co-workers about this shop and it seems like EVERYONE has a horror story. DON"T GO!

Carolyn D.

Source: YELP

30/07/2015

I took my car to AYT in Upper Marlboro, MD certain that my primary issue was the stop lamp switch. I was asked if I wanted them to still do a diagnostic for an additional $90. I agreed, thinking perhaps they might discover other issues to avoid another surprise repair in the near future. I was told that the stop lamp switch was the only issue. It was replaced to my satisfaction. After driving less than 75 miles, my vehicle became disabled again. I took it to another AYT close to the emergency on West Virginia Avenue in DC. I am thinking, "Why should I have to pay $90 again for another diagnostic so soon?" It would seem that whatever went wrong should have been checked the first time. I was told that my car needed a thermostat and radiator hose. I believe these are basic items that should have been inspected during the diagnostic that I had already paid for. With the second diagnostic and the new repairs I incurred an additional expense of more than $300, which I believe is quite unfair. Besides, I did not get the AAA discount I was promised. I suspect that the first diagnostic was never done, and I am due a refund or some service worth the $90 I paid. I never received any documentation of what was checked or any recommendations of any issues I should repair other than the issues that I suggested needed when I first brought my car for service. I hope AYT can make this right. Otherwise, they have lost me as a customer.

Glenn W.

Source: YELP

04/01/2015

Before the ownership change, this was a solid repair shop. Now it's horrible. They did a simple oil change and managed to not put my oil cap back. Instead they rigged up something that caused me to have problems later. I like the close location so now I'm in the market for a new mechanic. Ugh!!

Essjohnson J.

Source: YELP

22/06/2011

Thanks, but not again

They fail on both professionalism and technical competancy:\r A) In a phone call discussing work & prices, I was given three quotes by two people - then they tried to charge me the highest quote when it came time to pay. If I hadn't…

Yarr

Source: CSEAR

03/05/2013

I dont know how to say this but, DO NOT GO TO AYT AUTO CLINIC!!!. I repeat DO NOT GO TO AYT AUTO CLINIC!!!. Took my car in for a tune up. A month later, car was acting up. took it back to AYT, they guy gave me a laundry list of problems that i had to fix on my car. recommended i do a tune up again then remembered i did that already a month ago. Told him ill be back, took my car to another mechanic, fixed my car within an hr and told me whoever did the Tune up previously put in the wrong parts so that ill be back in a couple of months. DO NOT GO TO AYT AUTO CLINIC!!!!

john hambridge

Source: GPLAC

19/10/2015

STAY AWAYYYYYYYYYYYYY!!! RUN...... HURRY..... .....HURRY!!!!!!!

Mr. Untouchable

Source: GPLAC

22/06/2011

They fail on both professionalism and technical competancy: A) In a phone call discussing work & prices, I was given three quotes by two people - then they tried to charge me the highest quote when it came time to pay. If I hadn't written down names and prices I'd have had to shell out another $130. B) They recommended I have a part changed, but when I asked them to point to it (the PCV valve) nobody could do so and their manual said "doesn't have a PCV valve". C) Their price for replacing the fuel injectors was reasonable, but $300 to replace spark plugs, wires & distributor cap? $25 to check transmission fluid level? D) The prices on the wall have been there for at least five months (the time between my first & second visits), but after I was charged more then was shown I was told "they're old prices". I eventually paid the lower price, but that's called "false advertising", people. E) Finally, the oil change advertised a check of the lights & fluid levels. They said everything was fine, but I've got both a brake and headlight out. I'm never going back, and I suggest you never start. While they were polite and - after being shown written records of who said what - quite willing to charge what they said it'd cost, I no longer trust them to actually *do* the work. They certainly didn't in my case.

A Google User

Source: GPLAC

06/08/2016

Joseph Kelly IV

Source: GPLAC