22/08/2011

-- Every one that works at May...

-- Every one that works at Mayo is absolutely wonderful. I have been a dedicated customer for years and they have always accommodated my every need. Speedy service, always fair priced, and by far the nicest shop I have ever been to. I encourage anyone who needs service on their car to use Mayo Auto Service. :)

preciouskarma

Source: YPAGE

10/08/2009

terrible attitude and costumer service

In brief, Mayo auto services never contacted me regarding my car in the two weeks that it was there. I was always the one to call to inquire on the status of the vehicle, and from the first day I was subjected to rude representatives telling me that it is rediculous for me to beleive that I would have my vehicle seen that day without an appointment and with 37 vehicles ahead of me. Mayo's diagnostic technicians also leave at 4:00p everyday,and do not work on weekends, according to the staff. Of course I was not told this information when I called in that morning. After 4 days and a few more unfriendly phone interactions, I was finally informed that a diagnosis has been made. The invoice was faxed to me back in baltimore, MD, and the charges were 732.00.... 32.00 for parts, 700 for service. As I was aware that their policy was 95$ per hour for service, I called often to ask when they were working on the vehicle, but was not told until AFTER 6 hours of labor. Despite my fury regarding the charges, I choose to pay. Now the real problems began. Being an out-of-state customer (again never informed of this information when I brought the car there) I was denied the ability to pay by check or credit card. Furthermore, when I proposed that a relative pay on my behalf, as he lives 12mins from the shop and was a previous customer, i was first told that it was fine, and then 2 days later recieved a forward message saying: " management has decided that you [in particular] are only allowed to pay by cash in person, [for the reason being] because ' you cant trust us, we cant trust you' "... verbaetum.... I then had to drive 4 hours from baltimore to red bank to drop off 732.00 in cash, only to receive a functional vehicle with the speakers disconnected and an empty gas tank. Thank you Mayo for terrible and dishonest service.

soliel12

Source: YPAGE

04/06/2014

Christopher Cordoza

Source: FBOOK

24/01/2014

Frank Cruz

Source: FBOOK

05/12/2013

Fisher Bone

Source: FBOOK

26/09/2013

Alison Victor

Source: FBOOK

05/04/2016

Grossly overcharged and mid diagnosed brakes - rude. I questioned the charges and owner got indignant which to me is an indication that this goes on frequently. Arrogance looses my biz. Was a loyal customer. No mas. Shopped Mayo estimate on breaks: Price from a quality competitor was 1/3 the price. In fact Mayo's services fee was more than my entire break job.

Chuck Newsome

Source: GPLAC

18/01/2016

I set my appointment to have my vehicle front end aligned and dropped it off at 7:00am at 2:00pm they called me and said i needed new tie rods so they can di alignment at a cost of over $300.00 and i said forget it so i went to pick up my truck and then they wanted $50.00 for looking at it. I will warn everyone to stay away, they just want to rip you off. Took it to another place and they said there is nothing wrong with tie rods and then aligned it for $65.00 and it drives fine.

Roy Zitzman

Source: GPLAC

13/08/2015

I have an old temperamental Audi TT that developed a weird electrical fault and unrelated check engine light. Not only did (Joe? - sorry forgot the managers name), actually write down the symptoms I described, they were printed on the work order I got back too. I don't think anyone has ever actually listened like that before. Then as the work progressed through the day they called me twice to clearly explain what diagnostics were being performed and what the status was. It took a few hours labor (not cheap but reasonable) and minimal parts to fix two tricky problems. I was extremely impressed with the process from end to end. Highly recommended.

Pat Vowles

Source: GPLAC

17/10/2014

Spoke to Joe at the front office, used them for a pre purchase inspection for a used BMW. Price was reasonable, they were friendly and responsive. Service checked to make sure everything worked and no structural or mechanical issues. Wished they did a little more in terms of checking expensive, easy to view items, ie remaining brake life, etc., but not part of the service, my fault for not asking but felt it should have been included. End result was $1,500 brake/rotor repair from another center, but could have used the brake information to negotiate a better price from the seller of the car. I will not be coming back or referring them.

walter brzyski

Source: GPLAC

28/11/2015

Charged me $ and it was absurd, seriously don't go here.

Nicholas Preissler

Source: GPLAC