10/11/2015

I had about the worst experience ever with this garage. A repair that should have taken a day ended up taking 3, because the tech took a day off in the middle and ordered a needed part on the slow boat from China. I found the part locally that could be gotten before the one he ordered, and the markup on what they were charging me was twice what I found it for brand new. I even called the tech on it and got a shrug and an "oh well". I missed work, spent more, waited longer and was treated like crap for the privilege. DON'T EVER GO HERE. UPDATE: After finally getting my car back, my acceleration is now on par with a geriatric snail, and I can barely reach highway speeds. I have no idea how installing a brand new clutch would do this, be it sabotage or ignorance, I will be making sure that this is corrected. Once again, NEVER EVER GO HERE. UPDATE: I found out the problem after some extensive troubleshooting. One of the ends of a vacuum hose had been unplugged. I plugged it back in and problem solved. They must not have even turned it on after they finished. There was an obvious check engine light, no power, no acceleration, braking assist was gone and the car sounded like it stalled whenever it was turned off. You would think any mechanic would recognize these signs, especially the check engine light.

rancor1138

Source: GPLAC

21/09/2015

Everytime I go there they take my money and lie about the reason behind it. They lied to me and said my engine sensors needed replaced when it turns out it was just a wiring problem in my new head unit. But what they did today takes the cake. After telling them multiple times that I needed new front tires they went ahead and replaced all 4. Two of the tires were brand new. Also they "looked at" my breaks and when they did they messed up something now when I step on the break it sounds like I'm running over cats. Oh and to top it all off they put down my drivers side window so the "technician" if you can even call him that could talk to another employee. The thing is my drivers side window does not work so when he tried to put it back up it only came halfway. Now you'd think they would be concerned about this since it was raining but after a few attempts to pull it back up he looked at me and said "looks like that's all we can do" and left me out in the rain with a window that only comes up halfway.

Tyler Fullerton

Source: GPLAC

07/02/2015

My first experience with this company was pretty good. I was able to get 2 new tires in the front on in about 40 minutes without any notice. My second experience. Called up to get a spring for inside my steering wheel. I was never called back when they said they would call back. - Strike 1 My third experience. I personally called the counter to schedule a date to drop my vehicle off to get work done to it. Supposedly I wasn't in for a appointment today. They blamed the lack of communication on the new computer system. They also want to charge me a $29.95 Diagnostics fee. They better dock the fee off or that's the last time I go to Tires plus and right a article on all social media networks.

Matthew Wolf

Source: GPLAC

13/10/2014

I had a very negative experience with the manager. When making an appointment he was very rude and when I tried to explain my frustration he consistently cut me off. I have been a customer in that store for 20 plus years. His behavior was beyond unacceptable. I would like to speak to someone in the corporate office. This is not the kind of person you want running your business.

Mary Shoemaker

Source: GPLAC

13/01/2016

Excellent deals and great staff

Ethan Knaub

Source: GPLAC