08/12/2015

Mike and Dave have been amazing through out every experience my family has ever had with them. Collectively we've been going there for over 20 years and my dad never recommends anyone else. While I have now only personally worked with Mike he has been absolutely outstanding, going far above and beyond what is expected or required of him. They are truly fantastic to work with. Would highly recommend.

Valkyrie Griffin

Source: FBOOK

02/09/2015

I've been taking my vehicles to the Jensens for nearly 20 years. The first time I took a car to them they were able to easily solve an engine timing issue that several other shops weren't able to fix & I've been going back to them ever since. It seems difficult to find auto mechanics you can trust where you don't feel like you're getting ripped off, so my family and I will continue to use them in the future. I really value their honesty, accuracy, and timeliness.

Brett Vasek

Source: FBOOK

06/10/2015

A big shout out to Mike and Dave Jensen The got my car fixed on time and on budget they are the best most trustworthy auto mechanics in the city

Doug Robey

Source: FBOOK

30/10/2015

Had a very good visit. Found the employees to do honest and reasonable work in a timely manner. I would NEVER trust my car to anyone else!

Nichole Jaskiewicz-Rogert

Source: FBOOK

29/08/2015

Quick service...informative....and made suggestions of what to fix next.

Eric M. Hayward

Source: FBOOK

03/07/2015

These guys are the best! I can't imagine taking my care anywhere else.

Jeanne Melcher Huber

Source: FBOOK

14/11/2013

Love you guys!! Deb is SO lucky to have you guys as brothers

Wendy Baron-Vann

Source: FBOOK

22/04/2016

Dwayne Dragon

Source: FBOOK

03/06/2016

These guys are the best in town, hands down. Consistent with me for over 15 years. Their knowledge and tech are the best. They solved/fixed an issue for me in 2 days that had me researching, asking all my friends and throwing parts at for two months. They're the best.

Pat Giambattista

Source: GPLAC

18/01/2016

Mike, Dave and Roger have been servicing our cars for over 25 years. They do a great job of identifying a problem, giving an estimate and getting the work done quickly, efficiently and at a fair price. We absolutely trust them with the service and repair work of all of our cars. Thank you Jensen team!

John and Lauren Hewitt

Source: GPLAC

22/06/2016

Thank you to the Jensen Service and Diagnostic team for getting our car's air conditioning system back up and running. The arctic air is fantastic. Top notch service and professionalism, always.

robin Nelson

Source: GPLAC

20/01/2016

Been going here for years. Very nice people, quick with diagnosing and letting you know how urgent some things are. Would definitely recommend to anyone and everyone.

Max Willis

Source: GPLAC

02/10/2015

Mike and Dave are the BEST!! They are extremely knowledgeable and very customer focused! They have serviced my cars for years, and I have always been pleased with their work. For my money, they are THE "go-to" guys whenever I need work done on my cars. I have highly recommended them to family and friends, and all of them have been pleased as well. NOTE: please do NOT confuse them with Jensen Tires. They are not affiliated with them in any way.

Jeff Selzle

Source: GPLAC

05/06/2016

When I wrote my first review, I worked a rotating shift and would be able to get my car serviced on weekdays when I was off work. Now that I work Monday-Friday, it is not as easy to schedule service.
The owners are very helpful and are upfront about their prices and repairs needed. I have never been "upsold" on a repair from them.
The shop has wifi, however the waiting area is fairly small with only 3-4 chairs. No vending machines, so either bring your own drink or walk about 2 blocks to the nearest convenience store.
I will note that I found it very strange that all the positive reviews for Jensen Service and Diagnostic are not shown as suggested reviews. They are a great family run business and while they may not have the lowest prices in town, they do great work and I trust their work completely.

Jon M.

Source: YELP

05/06/2016

I have owned 2 vehicles and taken both to Jensen Service & Diagnostic. This is a small family owned business. The brothers who own it are very upfront about repairs needed and the cost. They have even told me what is a priority and what needs to be done, but not urgently. The owners explain things in a manner that people can understand and have always been upfront about costs and the time it would take for the repair.
The only change I would suggest would be a bit later hours in the evening to be able to pick up my vehicle after work or weekend hours. They have great service and are very helpful. I would recommend this to anyone.

Maria M.

Source: YELP

12/06/2016

I was visiting from out of town, during the hottest week of the year and my ac went out on my car. I couldn't imagine driving 8 hours with no air conditioning in this heat! Jensen was able to fit me into their schedule and stayed late to get the job done. My car is now icy cold and road ready. Thank you to Mike and the team for the great customer service!

Julie M.

Source: YELP

26/06/2016

We've been taking our cars here for the better part of 5 years now. There hasn't been a time when we didn't feel like we were treated like family. Both Mike and Dave have saved us more than on a few occasions. They're helpful, knowledgeable and above all trustworthy of all our vehicles. I would recommend them to any and all who have cars/trucks regardless of make/model. As far as I'm concerned, they're the best around!

kp w.

Source: YELP

21/10/2014

We were recommended here to fix our truck. At first they were very nice. They charge a $109 Diagnostic fee, which I thought was very unusual. Usually, repair shops find out what is wrong, let you know and ask you to approve service.
$500 later, we picked up car only to find out it still was not fixed. We called them to see if they would repair it. They immediately got defensive and blamed us for giving them the wrong information about the truck's problems. Ummm, we are not mechanics and we paid for their professional diagnostic and repair. They then said, we could bring truck in and this time they would only charge a $50 diagnostic fee, but it may not catch the problem as they were going to only do the lesser diagnostic.
In my opinion, they are the classic con mechanics that you should avoid.

Michelle F.

Source: YELP

29/04/2014

While just moving to Omaha we needed repairs to our car and since we were recommended to Jensen Service & Diagnostic we mistakenly did not get a second opinion. Our bill came to over $980 and we had a feeling that we may have been overcharged. We discussed the bill with two family member mechanics and also with our old mechanic (who we trusted where we lived previously). All three separately outlined the prices of the parts, labor and claimed we were charged for a service that doesn't need to be done to a new part. There was about a $250 difference. We went back to Jensen Service & Diagnostic to discuss what we felt were overcharges and gave them an opportunity to make things right. We felt crediting us back $250 would be fair.
The brothers of Jensen Service & Diagnostic were extremely defensive, unprofessional and claimed everything they put in our car was "premium" and therefore costs more for parts and labor. They blamed us for moving forward with getting the repairs done when we knew the estimate. Yes, that is our fault for not getting a second opinion, however they took advantage of our lack of knowledge on appropriate costs/charges for parts/labor.
We were extremely disappointed in the way they handled the situation and since then have heard others speak of their overcharged "premium" parts/labor.
We will never go back.

Katie M.

Source: YELP