09/10/2008

Fantastic Service

We always trust Auto Express to do a great job. We have been taking our vehicle to them for years - some major repairs, others regular maintenance. They do a GREAT job and stand behind their work. They are honest and trustworthy - I brought my Subaru in to have new brake pads put on, expecting to replace both front and rear. With 132,000 miles on the brakes, Jeff could easily have just replaced them all - instead he informed me that the rear brakes looked fine and wound up just doing the front set, saving me the cost of replacing them all. When we replaced the clutch a couple of years ago, we had an after market clutch put in which didn't wind up working. We first thought it was just a faulty part and he replaced it again (at no cost to us). When the problem still wasn't solved he replaced it a third time, this time with a heavier duty subaru clutch, again at no cost to us. I felt terrible that they had to eat the cost of the extra parts and labor but I think Jeff felt worse that we had to keep coming back! No fault to them - and no hassles. I fully trust their work and honesty. Great prices, great job - we are loyal customers and give them the highest of recommendations!

abarry90

Source: YPAGE

02/04/2016

Halle Rose Harris

Source: FBOOK

23/03/2015

This is old news but I owe them big time. I just came across Jeff's business card.
About 2007 I was driving through Redmond when the alternator went out on my 2002 Honda CRV on a Friday morning.
A guy at Schwab referred us to Auto Express saying they were honest.
By the time we got there it was too late to get parts same day so we were stuck for the night and maybe til Tuesday if parts were available Monday.
We could have spent 3 or 4 nights in a local motel but we were headed to our grand daughters birthday in Portland.
Jeff spent hours trying to locate an alternator to no avail. He truly went above and beyond. When all attempts failed he pulled a rabbit out of a hat.
By chance he knew of a retired rebuilder that he thought he could " talk into coming out of retirement" for just this one job. He did and we got our alternator rebuilt overnight.
Never have I been more greatful. Best customer service ever. Thanks Jeff, family and crew. Your the best.

Dennis O.

Source: YELP