20/11/2013

Jolynn Starr Redfern

Source: FBOOK

05/01/2016

Very unprofessional, poor customer service, doesn't return phone calls or notify the customer of any changes! The staff does not follow directions can't follow simple directions! Family owned but does not have the best interest for their customers. Charging top dollar for the service, but giving shade tree service. I would not recommend them to anyone looking for quality work!

Arnissa Adams

Source: GPLAC

16/04/2015

Im all for family business and profit, but honestly if i could rate them a negative 5 i would be beyond pleased. I've been dealing with this company for two month over my car being involved in an accident. I was not at fault so majority of paperwork and payment was dealt with my lawyers. The parts of the process that I actually had to deal with them was absurd. To start, the first two weeks they were ignoring my calls from my cell phone, i literally had to call from my office number to get them to answer. The mother of the business is an entire witch ( lack of better terms) and completely unaware of customer service. She is loudly rude, cuts you off while you speak, and very defensive. On 4/5 they told me the car was ready they were just awaiting the check. My lawyers received the check on 4/15 and i went to pick it up. I was told by the owner that i couldn't get my car due to paperwork he wanted to go over. We agreed to go over it the next morning. I called at 8;30am on 4/16 (the next day) to to see if a paper of mine was in the car and to tell them I was on my way to pick it up. For one, the mother said okay and hung up. For two, I got there and was told my car was not even there. She said that "minutes before I arrived" she got a phone call saying a bolt came off while doing an alignment. And that it will be ready some time today but they are waiting on the bolt. My problem is, why not call me back and let me know? How was the car ever ready then around 4/5? I tried to remain calm and expressed how upset and frustrated I was. I emphasized how ridiculous the communication is. She asked me not to swear, I apologized and went on to question why she didn't call me back before i got there? Mind you I was suppose to be there at 8am. I got there at 9:13a. And in between all that time there was no way for her to acknowledge me that they moved my car and also broke something. I had to pay for a cab there and a cab back. i went from telling my boss i would be a few minutes late to asking for the day off. The sad part is the owner was supposedly a family friend of my older sister. Some friend huh? Thank you again for your horrible business. DO NOT ATTEND THIS SHOP BY ANY MEANS.

KJage

Source: GPLAC

01/08/2013

Kristian (from the below comment) I am looking for a paint shop and reading the reviews. Either you did not explain your story correct, by showing some kind of problem with this company or in fact it is you that is completely unreasonable. $80.00 is completely acceptable for the repair described. And 9 to 11. Well, it is not 9PM to 11AM.

Reblink1

Source: GPLAC

21/11/2012

Hi-Teck collision is a family owned and operated store. It is crystal clear that the daughter should be in charge because she is the only 1 there with good ethics and customer service. Which I know she did not learn from her mom because when I called up to ask about store hours the mother was very rude on the phone. I asked for store hours on Saturday and she said "9 - 11" I asked "if that was 9 am. - 11 p.m." she laughed at me like I was stupid and said "no 9 am. - 11 a.m." then I proceeded to ask her" if they were open on Sundays?" she laughed again and said "let me ask you a question do you work on Sundays?" " As a matter of fact I do work on Sundays" I got the hours they were open on Monday then hung up. Come Monday I drove up to Hi-Teck to drop off a door lock assembly kit for a 2003 Honda Civic so they could fix an elder ladys car that I broke her. Like I stated I dealt with the daughter who is very professional. After 2 hours they called me so I could pay for the labor. Which they decided was going to be $80! Even though the door panel was already removed before the car was there.?! (RI P OFF) I proceeded to pay so they did not hold the ladys car. When I asked for a receipt because it seemed kind of ridiculous to pay so much. The mechanic took the phone it started defending himself by stating" it took me over 2 hours just to get the door open/off!" after he was done defending himself and I said all I wanted was a receipt handed the phone to his daughter who was more than helpful by emailing and texting me a receipt. 2 1/2 days later and the electronic locks are not working. Which were working before the car went in. I doubled checked it personally. When the lady called about the electronic locks not working they proceeded to give her an estimate and proclaim that it was not their fault. Which clearly it is, they are just tring to take the 90 year old lady for a run. I recommend everyone stay away from doing business at this place and find a more honest business. Sincerely Kris

Kristian Lehner

Source: GPLAC

21/06/2016

Ruben Ernesto Dorado El chita

Source: GPLAC