22/08/2014

Rick and his crew are wonderful! Very friendly and honest :)

Karen W.

Source: YELP

17/04/2015

I called to get an estimate on my cars transmission. The gentleman who answered the phone was rude and did not want to help me. Maybe he is sexist because I'm female? I found that odd considering I was calling around to several different transmission shops for estimates and everyone was helpful in answering my questions except this shop. It's probably a good thing he was rude and short with me because after reading the reviews on this shop on Google I'm so happy I didn't consider taking my car here. Terrible reviews. Look it up. Do not go here very rude and horrible reviews. I hope they go out of business.

Nikki R.

Source: YELP

27/05/2012

This place screwed me over big time and kept wanting to charge me more. Their initial verbal quote went up by approximately $400 and it didn't fix the problem. It started overheating as soon as I drove it away so I took it back and they were like, "We don't test drive our cars when finished or we would never get work done." They then determined that the problem was my radiator (but I knew it wasn't) and got angry with me when I told them not to work on it. I took the car to another shop and they immediately ran some simple tests and determined I had a bad head gasket or head causing excess pressure in the coolant system. Why Puget Sound Auto Repair which is also A-1 Radiator couldn't correctly figure out or test a simple coolant system problem is beyond my understanding. After spending $1000 they never fixed the issue.
I also wrote them an email expressing my concerns they never responded and completely ignored it and I would have thought they never got it but they made a small comment about something when I was paying them that showed they did read the message.
I would highly recommend you avoid this place.

Zach W.

Source: YELP

08/10/2013

These guys will rip you off and charge you for stuff that that doesn't even need to be done. I lost about $1000 and they never fixed the issue so I had to take it to another shop in town. They are rude and very dishonest and lack integrity. Avoid them.

Zach Wingo

Source: FBOOK

29/10/2013

Thank you for always doing a great job on our cars!

Angela Fenton

Source: FBOOK

17/04/2015

Nicole Reese

Source: FBOOK

29/12/2013

Barojas JC

Source: FBOOK

01/11/2013

Ronnie Oswald

Source: FBOOK

29/10/2013

Kimberly Endicott Martin

Source: FBOOK

12/10/2013

Seth Baker

Source: FBOOK

05/10/2013

Cyndi Carpenter

Source: FBOOK

28/09/2013

Brian E. Conklin

Source: FBOOK

21/11/2015

Quick and Efficient and very cost effective!

Dropped the car off and didn't call until they were open the next day and they were able to get my car looked at and done that day for me! Great service and good work we have loved taking all of our vehicles to PSAR!

Lori M.

Source: SUREC

05/12/2015

Good news

I am thankful that I was referred to you...grateful for the trust I feel in your work! Many thanks!

Gordon Y.

Source: SUREC

08/12/2015

Good work!

Everything is done in a timely manner. Friendly people. Since I've come to get my truck serviced there it has run a lot better. Thanks to the team.

Linda W.

Source: SUREC

13/01/2016

Prompt, helpful, wonderful.

I had to drop my car off at the gate before PSAR was open because I had to be at work early in the morning. I wrote a note, dropped the key in the drop box, and went to work. As soon as they opened I got a call to discuss the problem my…

Kelleen T.

Source: SUREC

30/01/2016

Great Service

These folks do a great job at very reasonable prices. Thank you.

Fred R.

Source: SUREC

26/03/2016

Larry Hand

I would like to thank you for the service and the great experience while the servicing of my RAM3500. I will avoid the dealer in the future. I will recommend you to all my friends. Thanks again!

Larry H.

Source: SUREC

08/04/2016

I feel that I get good service a dependable advice at this business when I have work done on my car.

Yes, I would recommend this business to a friend.

Phyllis R.

Source: SUREC

12/04/2016

Personal Service

Excellent personal service.

Al B.

Source: SUREC

02/05/2016

Could not be better.yes

The people who work there.

Wes J.

Source: SUREC

02/05/2016

195,000servicing for my van

always great & personal service

Carl S.

Source: SUREC

07/05/2016

Jeep oil change and service

Small family owned business. Very friendly, courteous, trustworthy and knowledgeable group!

Dennis D.

Source: SUREC

18/06/2016

Owners and family are always very nice and I greatly appreciate the door to door service.

I never feel like I 'm being taken advantage of.

Darlene L.

Source: SUREC

28/06/2016

I would recommend PSAR

I have used PSAR only a few times as I do most repairs myself but Rick is a very good mechanic and I trust him and his other mechanics as well. Rick will not dig deep into your pocket. The business is fair and affordable. I have always…

Dave S.

Source: SUREC

21/07/2016

Good Service

In and out with the work completed as needed. No complaints at all. Just good dependable service.

Steven M.

Source: SUREC

24/07/2016

They know what they are doing!!

Excellent

Ray C.

Source: SUREC

24/07/2016

Work done on time for the price quoted

PSAR is dependable and their staff is great. They do what they say on time and at the price quoted. All four of our vehicles are serviced by PSAR.

Stephen H.

Source: SUREC

24/07/2016

Kind, informative, and thorough!

this is the place you want your repairs done. When I dropped my car off I had my kids with me. They made the three of us feel very welcome, like family. They did a diagnosis with in a few hours and called me to tell me what the issue was,…

Ryan P.

Source: SUREC

21/07/2014

Complete BOZOS! I asked for a quote to replace an alternator on a vehicle; 2 bolts and 2 wires plus one bolt to loosen the tensioner. The quote was $573 + tax. The replacement part is $85. I got the job done for $275 at a reputable establishment. I would not recommend Puget Sound Auto for anything.

Joshane Garcia

Source: GPLAC

03/03/2008

I was buying a used Ford truck from a private party in Port Orchard and wanted to have it checked out before purchase. This company gave the truck a clean bill of health, just citing "low coolant level". I thought, ok $10 for some coolant. The "low coolant level" was actually a leaking coolant bottle which cost $1000 to repair. Either they didn't diagnose that or they didn't bother to tell me what repair entailed. I don't think they caught it though. I took it to a Ford dealer and they saw it right away. Had I had it diagnosed correctly, I wouldn't have bought the car, or asked the seller for that much money off the asking price. So do yourself a favor and take a used car you are buying to a dealer who looks at that kind of car all the time.

Tim Lucas

Source: GPLAC

26/07/2011

This place is great! They were recommended to me by several co-workers when I needed to have my 60K service done last year. I went back when I had a ball bearing go out 2 months ago. My experience is that they are knowledgeable, competent and professional. As a single female, I don't feel patronized or talked down do as I have felt in other mechanic shops.

A Google User

Source: GPLAC

07/02/2012

The owner was rude from the start. He verbally quoted me $649 but no written estimate. I called them a few days later to check on the car and He said they found some "bad pipes" and it would be an additional $300 for parts/labor. They never called me to tell me my car was done but instead I had to call them, again. I got my car back and it started overheating so I took it back and they said I had a bad radiator and would be another $460 but I was pretty sure my radiator wasn't the issue so I told them not to do any work on it. Rick got angry and said, "Fine, just come get it out of here." I took it to Long Lake Auto and told them what PSAR said and told them I thought PSAR was wrong and immediately they said it could be the head gasket as that is very common for my car. He did a simple test that checked for carbon monoxide in the coolant system and said it was either a bad head gasket or bad head. They gave me a written estimate of all the work that would be performed with two prices: one for the head gasket, and another if the head was bad. They called me each time they needed to do more work and were very friendly the entire time.

A Google User

Source: GPLAC